North South

University
‘Internship
Report’
MUTUAL TRUST BANK LIMITED
Pallabi Branch, Mirpur-12
Section-38
Course:
BUS498
Semester: Summer
2016
Date of Submission: December
17, 2016

Submitted To Submitted By

Ummaha Hazra Ashraf Hossain

Assistant Professor, School of ID: 1220

Business & Economics 320 030

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Contents

Introduction .................................................................................................................................................. 2
Objective of the Report................................................................................................................................. 2
Methodology of the Report .......................................................................................................................... 2
Limitation ...................................................................................................................................................... 3
Overview of MUTUAL TRUST Bank Limited ................................................................................................... 4
MTB Products and Services ......................................................................................................................... 11
Department and People.............................................................................................................................. 12
Assignment and Contribution ..................................................................................................................... 14
Lessons Learned .......................................................................................................................................... 15
Interaction with Supervisor ........................................................................................................................ 27
Challenges Faced......................................................................................................................................... 29
Expectation Vs Reality................................................................................................................................. 30
Influence on Career Plan............................................................................................................................. 31
Doing Things Differently ............................................................................................................................. 31
Conclusion ................................................................................................................................................... 32
Weekly Journal............................................................................................................................................ 33
References .................................................................................................................................................. 45

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 Introduction

The Company was incorporated as a Public Limited Company in 1999, under the Companies Act
1994, with an Authorized Share Capital of BDT 1,000,000,000 divided into 10,000,000 ordinary
shares of BDT 100 each. At present, the Authorized Share Capital of the company is BDT
10,000,000,000 divided into 1,000,000,000 ordinary shares of BDT 10 each.

The Company was also issued Certificate for Commencement of Business on the same day and was
granted license on October 05, 1999 by Bangladesh Bank under the Banking Companies Act 1991
and started its banking operation on October 24, 1999. As envisaged in the Memorandum of
Association and as licensed by Bangladesh Bank under the provisions of the Banking Companies
Act 1991, the Company started its banking operation and entitled to carry out the following types
of banking business:

 Wholesale Banking
 Retail Banking
 International Trade Financing
 Small and Medium Enterprises (SME) Banking
 NRB Banking
 Privilege Banking
 Card Services
 Treasury Operations

Objective of the Report

To share the overview of MTBL, its people and products

To share what I was assigned and what was my contribution toward the office
To share what I have learned from workplace
To share how I have dealt the difficult situations in workplace.
To share the differences I found between my expectation and what I have experienced
To share how my internship have influenced my career path
To share what should I do if I would have to redo the internship

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 Methodology of the Report

The data needed for conducting the report has been collected from the primary sources as well as
secondary sources. While collecting the necessary data, special care has been taken. The
information that I used in this study is collected from the following sources:
Primary Data Sources:
• Personal experience from working.
• Practical desk work
• Face to face conversation with the officials.
Secondary data sources:
• MTBL Website.
• Existing Documents

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 Limitation

Like every other studies, I also faced some constraints during preparing this report which
otherwise would have enabled me in making my study more appropriate.
The main limitations I faced are:
Time constraint.
Lack of experience and knowledge about banking operation and industry.
Due to secrecy, confidential resources was not accessible.

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 Overview of MUTUAL TRUST Bank Limited

Mutual Trust Bank Ltd (MTBL) is sponsored by a group of dynamic Bangladeshi Entrepreneurs,
Industrialists, Educations and Professionals. MTBL is one of the renowned and scheduled private
commercial bank of Bangladesh. The company was incorporated on September 29, 1999 under
the Companies Act 1994 as a public company limited by shares for carrying out all kinds of
banking activities with Authorized Capital of Tk. 38,00,000,000 divided into 38,000,000 ordinary
shares of Tk.100 each.
The Company was also issued Certificate for Commencement of Business on the same day and
was granted license on October 05, 1999 by Bangladesh Bank under the Banking Companies Act
1991 and started its banking operation on October 24, 1999. As envisaged in the Memorandum of
Association and as licensed by Bangladesh Bank under the provisions of the Banking Companies
Act 1991, the Company started its banking operation and entitled to carry out the following types
of banking business:
1. All types of commercial banking activities including Money Market operations.
2. Investment in Merchant Banking activities.
3. Investment in Company activities.
4. Financiers, Promoters, Capitalists etc.
5. Financial Intermediary Services.
6. Any related Financial Services.
Services of the Mutual Trust Bank Ltd: Mutual Trust Bank provides various services. Different
types of services are given below-
 Institutional Bank
 Corporate Banking
 Consumer Banking
 Commercial Banking
 Lease Finance Banking
The Company Bank operates through its Head Office at Dhaka Gulshan MTB Center and 55
branches and 12 SME Service Centers. The Company/Bank carries out international business
through a Global Network of Foreign Correspondent Banks.
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 Mission Statement:
We aspire to be the most admired financial institution in the country, recognized as a dynamic,
innovative and client focused company that offers an array of products and services in the search
for excellence and to create an impressive economic value.

Visions:

Mutual Trust Bank’s vision is based on a philosophy known as MTB3V. We envision MTBL to
be:
 One of the Best Performing Banks in Bangladesh
 The Bank of Choice
 A Truly World-class Bank

Core Values:

 Customer Focus
 Integrity
 Teamwork
 Respect for the individual
 Quality
 Responsible Citizenship

Strategic Priority:

They set the strategic intent for them are-

1. Out sell
 Keep motivation the sales staff, listen to their feedbacks on changing customers needs and
adjust to the customers demand.
 Provide constant sales training to enhance their selling skills and overcome customer
objection. Generate potential and successful referrals to meet aggressive liability and asset
growth. Working as a team to succeed every business opportunity.
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 2. Out serve
 Constant effort to maintain and develop SQi score by practice.
3. Talent management
 Monthly reviewing the staff’s performance.
 Job rotation
4. Understanding customer needs
 To update all customers details by the first quarter of 2007.
5. Financial foundation and objectives
 To increase sales revenues by 15% from year 2006.

Main Operation of MTBL

Retail Banking:
Consumer credit is a concept, which has conceived in the minds of many a banker and has been
through about to bring the unexplored area of the consumers who belong to the middle class to
enjoy the benefits of Banking finance. The group consists of the people who are employed
individuals, self-employed persons and even businessmen. The Mutual Trust Bank arranges credit
facilities for these individuals who have a limited income and helps them to buy a car or any
electric items, like- TV, fridge, etc. or spend for house renovation or expenses for marriages and
enjoy a minimum comfortable living standard.
Corporate Banking:
At Mutual Trust Bank we provide completes range of solutions to meet Corporate Customers’
requirement. Our Corporate Banking solutions include a broad spectrum of products and services
backed by proven, modern technologies.
Corporate Lending:
Our specialist teams offer a comprehensive service providing finance to large and medium-sized
businesses based in Bangladesh. For more information as to how we might best meet your
corporate debt needs, please contact us at our Corporate Head Office.
Structured Finance:
We have a specialist Structured Finance Team who arrange and underwrite finance solutions
including Debt and Equity Syndication for financial sponsors, management teams and corporate.
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Also we provide corporate advisory services. We aim to provide tailored financing solutions with a
dedicated team who can rapidly respond to client needs.
Following are some of the products and financial tools of Corporate Banking:
 Project Finance
 Working Capital Finance
 Trade Finance
 Cash Management
 Syndicated Finance, both onshore & off-shore
 Equity Finance, both onshore & off-shore
 Corporate Advisory Services

Large Loan and Project finance:

In order to cater the demand of client Mutual Trust Bank has segmented its portfolio in terms of
loan size. As per this segmentation any loan over Tk. 10.00 Core falls under the purview of Large
Loan Unit in Mutual Trust Bank, there is also a separate Project Finance unit who evaluate the
business. The unit is entrusted to handle the portfolio in a focused manner. MTBL is always in fore
front to support establishment of new projects of diverse nature which will help to broaden the
manufacturing arena vis-à-vis to generate to employment.

Organization’s Divisions
– Board Division – Training Institute
– Internal Control & Compliance – Engineering Department
– Human Resource Division – MTBL Communication Department
– General Services Division – Share Department
– Group Finance – Card Division
– MTBL international trade service division – ITS Division
– International division – Banking Operation Department
– NRB division – Retail Banking Division
– Treasury Department – Special Asset Management Department
– Credit Risk Management Division – Corporate Banking Division
– Risk Management Unit – Credit Administration Department

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 MTB Products and Services

MTB has versatile product and services.

SME
Deposit Loan SME (Asset (Liability Remittance Other
Products Products Products) Products) Services
• Current • Trade finance • MTB • Sabolombi • Western • SMS banking
Deposit • Industrial DHRUBO Current Union Money service
• Saving finance • MTB Account Transfer • Online
Deposit • Import ONKUR • Sabolombi • Transfast services
• Special finance • MTB Easy Account • Ria • Travelers
Notice • Export DURJOY • Uddomi • CitiExchange Cheques
deposit Finance • MTB JYOTI Fixed Deposit • AL Fardan • Underwriting
• Fixed Deposit • Loan • MTB DIPTI • Prottoyi • Al Ansari and bridge
• Foreign Syndication Monthly Financing
Deposit • Express
Currency • Working Money • Locker
Deposit A/C Capital Services
• InstantCash
• MTB multi- Finance • Offshore
millionaire • EZ Banking
• Packing Remittance
• MTB money credit • Loan
• Aftab
Maximizer • Transport syndication
• MTB Earning Loan • UCash(Mobil
Plus • Lease e Financial
• MTB DPS Finance service)
Plus • Hire Purchase
• MTB Loan
youngsters • House
saving Building
• MTB Loan
Youngsters
DPS • Home Loan
• Consumer
• MTB Saving credit
Plus Scheme
• MTB • Auto Loan
women’s • Doctors Loan
saving
• Marriage
• MTB women Loan
DPS plus
• Education
• MTB Loan
NRB
Saving • Hospitalizatio
n Loan
• MTB
NRB DPS • Travel Loan
plus • CNG
• MTB Conversion
RMG DPS Loan
plus • Home
Mortgage
Loan
• House Hold
Durable Loan
• Credit Card

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 Department and People

For better understanding of banking activities, I have been started working from customer care
services of general banking. There I worked for one month. Later on, I was assigned to work in
loans and advance department.

The Pallabi Branch of MTB has operated by seventeen efficient officials headed by a First Vice
President & Head of Branch. All the Banking Activities of the branch are allocated as (1)
General Banking Division (2) Credit Division.

General Banking Division: The division is comprising of:

1. Customer Service Section: Account opening of various deposit product, account closing,
account transfer, Balance enquiry, solvency certificate, bank statement, solving accounts
related problems, Issuance of Cheque Book, RTGS Operation etc. related jobs are
performed successfully by two Executive Officers, an Officer & a Junior Officer.
2. Remittance Section: The remittance service are divided into (a) local remittance
(Payment Order, Demand Draft) & (b) Foreign Remittance (Through different
arrangement like Western Union Money Transfer, Transfast, Ria, Money Gram , AL
Fardan, Express Money) service to the customer duly provide by the officials of customer
service section vide Office Order of the Head of the Branch.
3. Cash Section: Cash service provides through receipt and payment of cash money of the
customer as well as receiving utility bills are performed by four various designated
officials in four service counter.
4. Clearing section: Collection and payment of various instrument like, Cheque, Payment
Order, Demand Draft etc. as well as BEFTN arrangement in the customer account
through BATCH is performed by a Senior Officer and a Probationary Officer.
5. Card Section: The card section is solely handled by an officer directly monitored by
Head Office, Card Division. The officer provides various services to the different card
holders, including by issuing new debit card, credit card and supplementary card (if any
account holder asks for) against new account, issue replacement card and provide various
services to the credit card holders. Each day after end of the transaction hour, she posts
the card payment (local/foreign part) in the Card Pro software.

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As per branch office order Credit Division are divided into three sections:

1. Relationship Section: Marketing of potential client, processing of credit proposal of

SME Client, corporate client and retail client to obtain approval from competitive
authority of the Bank.
2. Credit Administration Section: Upon obtaining the approval from Head Office, the
officials complete the documentation formality to comply the sanction advice as well as
to protect the interest of the Bank followed by obtaining of limit setup approval from
AOD of CHO. Then disburse the facility & close monitoring and recovery jobs are
performed by the officials.
3. Trade Finance Operation Section: As a Non Authorized Dealer branch the Pallabi
Branch can only do the foreign Import and Local export-import support for their different
customers.

All the jobs relating to the credit division are successfully performed by three officials designated
as executive officer, senior officer and officer.

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Organogram of Pallabi Branch

Head of
Branch

Operation
Manager

General
Banking Credit
Division Division

Credit Trade
Customer Finance
Cash Clearings Card Remittance Admin Relationship
Section Service Section Section Section Section
Section Operation
Section
Section

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 Assignment and Contribution

I worked in Customer Services of General Banking Division at the beginning of my internship. I

was assigned to assist the clients for opening new account, verified the authentication of
presented instruments by clients, issuing pay order to the customers, verifying the signature from
UNEX, verified the NID of new account holders as well as the old account holder from
government national identity verification site since it has recently introduced by the Bank,
received and affiliated the seal on the MTBL cheques delivered by the customers, dispatched
the thanks letter to verify the clients present address, wrote down the different payment slips and
vouchers demanded by the customers, delivered the printed statement of the accounts, assisted
the officers to close the different accounts demanding by customers. At customer service, I
worked for one month.

From the second month till end of my internship, I worked in Credit Department. There I was
instructed to take face to face interview of the potential credit clients, fill up the Credit
Information Bureau (CIB) form on behalf of clients, in both manual and typed format with the
help of the documents provided by them and dispatch the CIB form along with CIB inquiry
forwarding letters to Head office. Additionally I assisted customers to prepare credit application
form, net worth statement and financial statement on behalf of customers, received the original
security documents of lands and properties from them.

I prepared the branch sanction advice and ensured the client service by issuing Bank Guarantee
(Performance Guarantee) under strict observation by the Bank credit officials. I also observed the
preparation of deed of hypothecation by the way of fixed and floating charges, filing of form
XVIII, filing of charge document like demand promissory note, letter of arrangement, letter of
authority, letter of disbursement, letter of undertaking, personal guarantee and letter of
hypothecation by close contact with the branch officials.

I have done telephonic reminder to the credit borrower to make arrangement of the renewal of the
continuous loans and depositing monthly installment against term loan, arranged meetings of
credit officials with the credit borrowers at branch premises for regularization of the loans and
advances,

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Arranged meeting of credit officials with the credit borrowers at his/her residence or office for
regularization of the loans & advances. I often dispatched the balance confirmation to the credit
borrowers to inform the outstanding balance against loan and advances.

Along with credit department, I also worked on card department and clearing section
simultaneously when required. In card division, I helped officers by delivering the debit and
credit cards under officials observation and end of each transaction day, I listed down all the local
and foreign card payment received by the card officer in excel for official record. In cleanings
section, I also did the same as card division, listed all local and other banks cheque in excel for
official record.

Lessons Learned

Throughout the internship period, my primary task was to learn the operation of banking
activities by working and by experience. Officials used to assign me the manual works which
will use for official purpose and references since online system is highly risky and sensitive.
However, officials allow me to learn how to open new deposit account and loan account in
FLEXCUBE.

At general banking, I have learned how to deal clients of different class and group, how to assist
challenging clients with good behavior, how to attract new customers as well as maintain existing
clients.

Since cash section is highly sensitive, officials advised me to learn the cash section just by
observing. There I have learned the cash payment and receive procedure; cash insurance limit is
one crore fifty lac taka only for cash in vault, twenty lac taka only for cash in counter, six lac taka
only for cash in transit. If the cash in vault limit exceed 1.5 crore, then cash officials immediately
need to inform the head office for insurance of excess limit. Two officials are the in-charge of
vault keys and they are only allowed to enter in the vault.

In credit department, I have learnt about the sources from where the credit officials collect
necessary information and how the officials check the applicant’s credit worthiness before
sanctioning the loan. At the very beginning, the bank officials examine whether the purposes of
loan are acceptable. This will help to determine the return of loan amount.

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Credit application form is the first source where bank officials get the applicant’s information.
While receiving the credit application form, officials take an interview of the client: ask for the
reason of seeking credit, review the present financial position and financial statement, types and
nature of collateral and check all the required documents. After that, the bank sends its officials
to visit physically the applicant’s work place or factory to inspect and to investigate.

Bank officials also analyze the market and industry of businesses to gather knowledge about the
success of the venture of the borrower, which will ensure the repayment of loan along with
interest and charges. They check for the credit history of the applicants from Bangladesh Bank’s
credit information bureau database. If the applicant company’s financial statement is audited by
audited firm, then bank can ask for necessary information from that audit firm. Officials also
seek information about the applicant’s payment nature and the relation from the other banks
where applicant maintain his/her transaction. Along with all these documents, the officials of
MTBL look at the trade journal, trade directory, stock market and newspaper etc. for analyzing
the applicant’s creditworthiness.

I have also learned the process of SME proposal in collaboration with type of constitution, year
of incorporation, borrowing relationship, capital structure of the company, board structure, nature
of the business, brief background of the customers, experience of the director, credit risk grading,
financial information, cash flow, details of the facilities, details of the sister or allied concern,
analysis of SWOT and performance, calculation of return on investment, comment of project
visit, justification of the proposal facility and recommendation.

On this ongoing process, I have learned how to study the credit information bureau report, how to
analysis the financials, credit risk grading, financial ratios, return on investment (ROI) and other
bank liabilities. Additionally, I have studied the head office sanction advice followed by branch
sanction advice in connection with details of the facilities: creation of registered mortgage with
Irrevocable General Power of Attorney (IGPA) in the respective sub registry office, creation of
first charge on fixed and floating assets (present and future assets) of the company with Registrar
of Joint Stock Companies (RJSC), hypothecation of machinery IGPA to sell the hypothecated
machinery undertaking to comply the terms and conditions of the sanction advice.

16
Furthermore, I have learned about document and documentation in connection with charges over
securities like fixed charge, floating charge, pari passu charge, and second charge, learned about
primary securities and collateral securities; modes on charges over securities: mortgage,
hypothecation, pledge, lien, set off, and assignment; loan listing and loan account statement of
the different borrowers to find out the repayment/classification status of the respective borrowers;
how to recover the irregular loans and advances by formulating the strategies for duly
regularization of the loan account so that bank can protect the interest suspense against the
classified loans and advances which will increase the profitability of the branch and maintain a
healthy credit portfolio. The credit process l learned is describe below:

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 Credit Process

Credit Process
Client Supervision,
Monitoring
Application Approval
process and and Documentation Disbursement
Appraisal Sanction
The following credit principles are the ultimate reference points for making lending
decisions:

1. Assess the customer’s character for integrity and willingness to repay

2. Only lend when the customer has capacity and ability to repay
3. Plan for the possibility of default
4. Only extend the already facilitated credit if sufficiently understand and manage the risk
5. Use common sense and past experience in conjunction with thorough evaluation and
credit analysis.
6. Checking the lender’s risk and recommendations of other officers
7. Behave ethically in all credit activities
8. Proactively identifying, managing and communicating credit risk
9. Diligently ensuring that credit exposures and activities comply with the requirement set
out in this Product Program
10. Optimizing the risk and reward by striking a suitable balance between risk and reward

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11. Building and maintaining a diversified credit risk portfolio to avoid risk concentrations and to
ensure.

CIB Report Obtaining Process

If potential borrower meets above criteria then credit official gives Credit information bureau
(CIB) form to the client and the client fill and sign in it. In some case, if the client is illiterate
then the credit officials fill the form on behalf of the client. Then officials send the filled and
signed form to the head office for obtaining CIB report. It takes maximum three working days to
obtain the CIB report.

CIB is a regulatory requirement for loan disbursement. CIB of Bangladesh Bank has a central
database for all the lenders of Bangladesh. It contains the total credit history of a client and act as
the most dependable source to analyze the credit worthiness of a prospective client. Obtaining
The COB clearance if a precondition of find disbursement and all type of retail, SME and
corporate loan requirement CIB report before disbursement.

CIB form includes:

Inquiry Form: Subject Data Form – 1: For each individual/ institution

Inquiry Form: Subject Data Form – 2: Company’s / Proprietor’s Form

Inquiry Form: Subject Data Form – 3: Group/ related business information of borrower

CIB Undertaking form “KHA”: For each individual/proprietor/director/partner

For any mistakes made in the forms writing wrong spelling, incomplete name of individuals or
institutions, CIB report may show error as mismatch exists there. Those CIB inquiry forms are
again to be sent for respective branch and department for correcting the facts. CIB reports are
usually updated quarterly and half-yearly. Even for the same client for repeat loan updated CIB
report requires.

CIB report from Bangladesh Bank: In the CIB report Bangladesh Bank uses any of the following
reference no:

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 NIL: if the client has no loan facility in any bank or any financial institution then BB (Bangladesh
Bank) use ‘NIL’ in the report or else,

Nature of Unclassified Classified

Investment STD SMA (Special SS DF BL
(Standard) Mention Account) (Sub-Standard) (Doubtful) (Bad & Loss)

Continuous & Below 02 months 02 to below 03 03 to below 06 06 to below 09 09 & above

Demand of overdue months of months of months of months of
overdue overdue overdue overdue

Fixed Term Below 02 months 02 months of 03 months of 06 months of 09 months of

Investment of overdue overdue equal or more equal or more equal or more
(More than 10 installment installment overdue overdue overdue
Lac) installments installments installments

Fixed Term Below 02 months 02 months of 06 months of 09 months of 12 months of

Investment (Up of overdue overdue equal or more equal or more equal or more
to 10 Lac) installment installment overdue overdue overdue
installments installments installments

Short Term Below 12 months - 12 to below 36 36 to below 60 60 & above

Agricultural and of irregular months of months of months of
Micro-Credit irregular irregular irregular

While selecting the loan applicant the sales team and respective officials are responsible for
loan sales and should be the owner of the customer relationship, and must be held responsible to
ensure the accuracy of the loan application submitted for approval. They should be familiar with
the bank’s Credit Policy and Product Program Guideline. They should conduct due diligence on
new borrowers, purpose of the loans and guarantors. During recommending for a client it is
expected that the respective Officer has adhered to Know Your Customer (KYC) and Money
Laundering guidelines.

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Credit Approval:

Credit Approval Sheet should have, as a minimum, the following details:

• Amount and type of loan(s) proposed.

• Purpose of loan(s)

• Loan Structure (Tenor, Covenants, Repayment Schedule, Interest)

• Security (if any)

The following diagram shows the flow chart of the loan disbursement procedure:

Asset
Risk Operation,
Assessment Documents
Client Loan Credit Checking,
Unit
Application Approval Loan
Recommendati
on Disbursement
and Custodian
of Securities

Approvals must be evidenced in writing, or by electronic signature. Approval records must be

kept on file with the Credit Applications. Loans and advances on becoming inoperative / stuck up
should not be renewed and / or re-scheduled without getting prior approval from the Credit
Committee.

In case of loan take over from any bank/financial institution, then any correspondence should be
made with the bank/financial institution directly, such as security takeover.re better liquidity
management.

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Sanction Letter:

After details scrutiny of the borrower branch (Relation Ship Officer) send the credit proposal at
the end of the respective division of Head Office. The relationship official of the Head Office
process a separate Memo upon detailed discussion & analysis on the memo regarding the
viability of the credit proposal as well as repayment strategy of the borrower , then placed the
Memo for approval from delegated authority of the Bank. After obtaining the approval of the
Memo, HO provide a sanction letter addressing the Head Of the Branch on A/c. of the
borrower. Covering
details of the credit facilities, security , terms & Conditions are prescribed duly.

As advised by the HO sanction advice branch provide the separate sanction advice addressing the
borrower for acceptance & knowing the terms & conditions relating to the credit facilities.

Account opening and Activation:

Upon obtaining limit setup approval and facilities line code from AOD of head office, credit
officials open the loan account using the Lending Module of FLEXCUBE, it is an oracle based
software. After the Sanctioning, the loan is then “Activated” by the authorized officer. After the
activation of the loan account, details of the securities provided for this facility, are entered in
FLEXCUBE.

Documentation: Registered Mortgage

In case of the loan files where registered mortgage is a requirement, Branch Officials checks the
following land documentation:

• Original Title deed for the entire mortgaged property.

• Bia Deeds/ Duplicate of Bia Deeds to support the Title Deed.

• Mutation of the Mortgaged Property by the concerned Assistant Commission Land

• Original Khatians

• Revised Survey (R.S) - most important one

22
• State Acquisition (S.A) & Cadesterial Survey (C.S) – If there

• Up to Date Duplicate Carbon Receipt for the property after mutation.

• Non Encumbrance Certificate issued by the Sub-Registrar’s Office for the past 12 years.

• Up to date Khajna receipt for the property.

• Mortgage deed between MTBL and the mortgagor on A/c. of the

Borrower.

• Memorandum of Deposit of Title Deeds.

• Legal Opinion

• Power of Attorney in favor of

MTBL

• If the business is situated in land owned by Parents/ Siblings/ Spouse –

• Mortgage given by third party (For Registered Mortgage)

• MDTD sign by all land owner (For Equitable Mortgage)

• PG or NOC (Non objection certificate by third party)

• Ward commissioner’s certificate in case of client’s parent’s death

If any documentation deficiency is found, the concerned credit relation officer is informed the
respective clients. After checking the required fees submission for Loan Documentation, the
application is sent for Insurance Premium Checking.

23
Insurance Premium Checking Risk issues while checking Loan Documentation:

• No Fluid or overwriting should be there

• Missing of seal and sign (Check all Pages)

• Missing of Signature verification by Credit Relation Officer

• Lack of witness Credit Risk Officer and Guarantor

• Missing of any clause of charge documents

• Missing Guarantors sign in Guarantee page

• Mismatch in Client’s Name, Business Name, Addresses and business type

• Incomplete documentation for registered mortgaged property

• Validity of licenses and deeds

• Bank’s name, client’s name, seal, signature and number of undated cheques

Besides, some particular licenses are required for categorized enterprises, like:

• Drug license (Medicine Business)

• BSTI (Food Business)

• Diesel / LP gas / Petrol (Fire license from Directorate of explosives)

• Saw Mill (Permission from District Forest Department)

Pre Disbursement Requirement Checklist

1. Updated CIB report date

2. Valuation report
3. Legal opinion

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4. Lawyers Satisfaction Certificate
5. Accepted duplicate sanction advice
6. NID, TIN, Trade License, attested photo of the borrower(s) and their spouse
7. Verification of land documents and title by bank officer
8. Documentation Certificate
9. Verification of land documents and title by Bank Loan Agreement and certificate
regarding title checked and non-encumbrance
10. Undertaking against updated Non Encumbrance Certificate
11. Original land documents with updated rent and tax paid receipt
12. Mortgage and power of attorney
13. Sub Registry Office Token
14. Picture of mortgaged property with signboard
15. Certified copy of mortgage and power
16. Disbursement authority& Security perfection certificate
17. Charge form duly stamped
18. Insurance – fire, Riot, Strike and Damage
19. All undertaking as per sanction advice
20. Withdrawal of certified copy of original title deed
21. Updated ground rent ( khajna)
22. Tax clearance certificate
23. Enter in security register
24. OnePostdated cheque & undertaking to the effect that they have provide the cheque for
repayment purpose
25. SevenPostdated cheque & undertaking to the effect that they have provide the cheque for
repayment purpose
26. Personal Guarantee of the Director & their spouse.
27. Creation of 1st charge on movable, immovable, book – debt & floating assets of the
Company with RJSCF.
28. Hypothecation of Machinery
29. Notarized IGPA to sale the Hypothecated Machinery.
30. Affidavit against 3rdparty mortgaged.

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 31. Affidavit against name of the Managing Director of the Company mismatch in different
cases.
32. Letter of consent, Letter of Identification & photograph of the mortgagor duly attested by
the Head of Branch.

Disbursement:

Upon completion of documentation formality to comply the sanction advice Branch obtain Limit
set up approval from AOD of Head Office by sending fresh CIB Report, Lawyer Satisfaction
certificate, NEC, LDCL (Loan Documentation Checklist), Documentation certificate, Security
Perfection Certificate & Duly filled limit setup request form . The AOD of Head Office create a
facility code in the system in connection with CIF & Liability ID No. of the Borrower. Then the
Branch official open the loan account in the Flexcube system by filling the necessary fields.

The senior official check the account opening in the system & authorized duly such way
disbursement process completed.

Post Disbursement Activities:

Formal letter for post disbursement

Monitoring of settlement account whether EMI deposited
Telephonic reminder to the deposit the EMI
Written reminder to realize the EMI
Arrange meeting to the customer at his/her residence to ready the outstanding overdue
amount
Arrange meeting at Branch premises to recover the overdue liability.

Recovery:

While written communication, telephonic reminders or visits by the bank's representatives to the
borrowers' place or residence will be used as loan follow up measures, the bank will not initiate
any legal or other recovery measures including repossession of the security without giving due

26
notice in writing. The Bank will follow all such procedures as required under law for recovery /
repossession of security.

The recovery process through repossession of security will involve repossession, valuation of
security and realization of security through appropriate means. All these carry out in a fair and
transparent manner. Repossession will only done only after issuing the notice. Due process of
law will follow while taking repossession of the property. The bank will take all reasonable care
for ensuring the safety and security of the property after taking custody, in the ordinary course of
the business.

Valuation and sale of property repossessed by the bank, carry out as per law and in a fair and
transparent manner. The bank will have right to recover from the borrower the balance due, if
any, after sale of property. Excess amount, if any, obtained on sale of property will be returned to
the borrower after meeting all the related expenses provided the bank is not having any other
claims against the borrower.

Interaction with Supervisor

At the first day I met with the head of branch and he introduced me with the operation manager.
Then operation manager called an intern to make me familiar with the bank and the people. Since
that intern was busy at customer service, she could not introduce me with every officials. Later I
voluntarily met and communicated with every officials. I found everyone extremely friendly.

On first week, officials did not feel comfortable assigning any job. They told me to observe their
work. But observing my willingness to learn new things and work, an officials assigned me some
manual work like filling up the new account opening form, and assisting the clients by writing
vouchers and payment slips. Later considering the accuracy and responsibility toward work of
mine, officials had started gradually assigning me the more sensitive tasks.

In the credit department, I worked under an executive officer who taught me the credit procedure
from the basic. He used to provide a learning guideline every Sunday and assigned some work

27
based on that note. Every day after transaction hour end, he used to discuss the credit related
issues and concepts with me.

Apart from my assigned department, I had close contact with every individuals in the bank,
therefore, I got the chance to learn almost every area of the bank by helping the officials.
Officials felt safe assigning any job to me. Even at some point officials felt reliable to deliver the
cards and pin to the customers.

Just like me there were three more internee available in the branch. By this short period, we
internee became good friend.

28
 Challenges Faced

Since I worked under the strict observation by the officials, I had not encountered mentionable
difficulties. However, I faced two difficult situations regarding customer handling.

Once a customer came for opening a new savings account but with some missing document. I
gently told him that we could not allow him to open new account without all required documents
since he had no introducer in this bank. Yet he was pushing me to open the account. Then I
shared the situation with a senior officer, she also advised me the same that not to open the
account of such customer.

Next day, Head of branch received a complaint call from Managerial Director, the customer
whom I denied to open the account complained MD and shared about his dissatisfactory service.
Then I was called for this incident. However, I explained the whole situation to the head of
branch. After realizing the whole situation, the manager praised me since I followed the protocol
of the bank. Yet, head of branch wanted me to handle the situation. Whatsoever, later head of
branch informed the MD about the scenario and had told that he (head of branch) would send an
officer in the client’s home for opening the account. I personally visited to that customer’s home
with an officer and apologized for his inconvenient, at the same time I again explained the rules
and law of new account opening. That time he realized our responsibilities as well.

While working at credit department, I encountered that one of the SME client having availing a
Cash Credit (Hypothecation) facility would expire soon but the client had not submitted any
required documents for renewal on time. The credit officer tried to communicate with him but
could not. Beside, his business turnover was also very low. The credit officer was confused about
the renewal of the Cash Credit (Hypothecation) facility for the further period of 01(one) year.
Later, credit officer handed that client over me to communicate anyhow. It took two days to
communicate with that client. I had to face trouble to arrange meeting of officials with client at
both branch premise as well as at client’s factory for physical verification. Client was trying to
avoid the officer to visit them by telling various problems.

29
 Expectation Vs Reality

I have found a lot differences between my expectation and experience. In school I only received
concept about function and operation of business in general. Coming at workplace, I realized the
gap between theory and reality. Since I worked in bank which is a service based company and
delivery the satisfactory service is the main target, I learned how to deal the different clients of
different personality, class and group. The customer handling experience was completely missing
in classroom setting.

From workplace I experienced and learned how to convince and serve the challenging clients in
different situations. I learned how to arrange the different business meeting as well as how to talk
professionally with clients and subordinates face to face and over phone.

In banking theory, I have learned bank should never issue any loan facility based on goodwill of
any clients but in reality bank often sanctions the loan to the clients who have good relation,
reputation and healthy financial condition regardless the Credit Rating Grade.

Bank never moves to immediate legal action to the default loan clients. Officials first provide
various scope and facilities to the clients to repay the money along with interest. If different
facilities and scope do not work to collect installment, only then officials take necessary forceful
action to collect repayment along with all interest. Lately they move to the legal action. This
steps they use to practice because bank wants to avoid legal action since it is an expensive
process to get money back.

Account opening form and different voucher should fill up by the clients but in practice, officials
volunteer to fill up the forms by the request of clients. Officials often allow the deposit clients
with missing documents to open new account and make transaction with condition to submit the
all documents within next working day. In theory I learned differently that account will never
generate with due documents.

Clients should pay its cash collection or payment or deposit in cash division but often few
customers request to the officials to pay the cash on behalf of them. For maintaining the good
relation with customers officials often help the customer even though it is against the protocol of

30
banking activities. Regardless to the assigned department or work, officials often play the role of
multiple department’s activities.

Influence on Career Plan

Since I always wanted to build my career in financial institution, I chose to do internship at

MTBL. MTBL gave me the opportunity to explore every branch of its operation. Earlier I was in
dilemma about the department and the role which could suit my interest most. Therefore,
officials allowed me to work in both general banking department and credit department of the
bank.

Working pattern and experience of these two department was totally different. However, I found
credit department more interesting and challenging over general banking. It goes well with my
area of study and interest; I can utilize my finance and accounting skills in this department more
than in general banking.

Through my internships I have learned many valuable lessons about the workplace, its culture,
professional behavior. It helped me to improve my skills of communication, time management,
conflict management, risk management and customer services. I had learned how to work under
pressure and serve the challenging customers. Additionally, this internship creates an opportunity
for me to build some professional network. I got the opportunity to meet a professional mentor
who advised me for future career based on his experiences.

Thus, this internship has influenced my career plan and now I can firmly say that I want to work
as a credit analyst in a reputed financial institution.

Doing Things Differently

If I would have to redo this internship, then I would go for an authorized dealer branch. There I
would get the opportunity to learn about the foreign exchange department what I missed in
Pallabi Branch. Additionally, instead of working in general banking for a whole month, I would
give more time in credit department and could learn about the L/C procedures.

31
 Conclusion

Internship is the bridge between theoretical and professional learning. It helped enhancing my
general knowledge to professional attitude. Being a proactive learner, this internship had created
a great opportunity for me to learn unknown concept about the banking activities and operations.
It helped me to develop and improve my soft skills and build professional networks. This
experience will remain as an asset in my entire life and will help in my career.

32
 Weekly
Journal

Weekly Journal #
1

Date: July 24, 2016

Organization: Mutual Trust Bank Ltd., Pallabi Branch, Mirpur-12, Dhaka. Subject: Internship
Experience

This is the first journal I am writing since I have started my internship program at Pallabi
Branch, Mirpur12: Mutual Trust Bank Ltd. Mutual Trust Bank Ltd. is a private bank which has
been contributing to the betterment of Bangladesh’s economy since 1999. Presently it has 103
branches in 33 districts and extends its retail banking services to its customers, among which
Pallabi Branch is one of it.

In the first week, I was introduced with all the bank officials, and learned about everyone’s role.
There are three main departments’ in this branch (General banking department, loan and advance
department and foreign exchange department). I was instructed to observe and learned the
activities of the general banking department for few weeks.

Work done, Learning & Achievement:

Things I have done and learned -

Opening new account

Issuing pay order
Assisting customers in paper work (i.e. Filling up forms, slips and vouchers; print
33
Statement of accounts)
Authentication of presented instruments
Checking the current balance of the customers and give them a statement if they want.
Observation:

The office is equipped and managed properly. It is very well maintained inside and outside of the
bank. Operation manager strictly oversees the discipline of bank functioning. Head of branch
maintains open door policy. Therefore, anyone can come and ask for help or advice anytime.
There is a strong bonding and friendship among all level of employees. Employees try to provide
excellent and fast customer response.

Notable incidents I wetness so far:

Opening a DPS account is currently closed for the time being in Pallabi branch. A customer can
open a DPS account in other branches. Whenever a customer comes for the purpose of opening a
DPS account, I was ordered to say “No” and contact with bank after few days. I asked the reason
and they replied that there are too much account to handle. So the bank decides to close it. But
the most surprising matter is that I saw many customers those who have link with the manager or
other officials can still open a DPS account.

Suggestion: There should be strict rules and regulation which should be abide by all bank
Officials and there should be a notice to clarify the date from when a customer can open a
DPS again instead of telling them it is closed for the time being which is not known.

34

Weekly Journal#
2
Date: July 30, 2016

Organization: Mutual Trust Bank Ltd., Pallabi Branch, Mirpur-12,

Dhaka.

Internship Experience Weekly Journal # 2

It is good fortune for me to work with many talented and friendly colleagues at this branch of
the bank. The Operation Manager instructed me to work in the General Banking Section for
all three weeks of internship. The second week of internship at general banking section was
eventful, however not that different from first week.

Learning and Work

Done:

Along with last week activities, I have done and learned -

Cheque Issuing Formalities

Closing different accounts

Issuing Letter of thanks

Learned about different accounts and deposit schemes

Learned know your customers (KYC) and its application & utilities

Attend the customers and assist them.

35

Observation:
Employees are very active toward their work. They maintain office time, rules and regulation
strictly. Office hour starts at 9.30 am and end at 6pm but according to their policy they have
to work till cash matches with the balance in their system. Though customer service and
transaction hour are from 10 am to 4 pm, they occasionally go beyond this timeframe for
customer service upon customer request.

Customers are essential for the sustainability of the branch, hence the front end employees
treat them with care and respect. Although it is difficult to manage angry customers, the
employees deal with them with positivity nonetheless.

Top executives are also respectful toward their subordinate’s emergency needs and assist
them with all possible way.

Notable Incident:

Facing Ethical Dilemma:

I have been working in the bank since two weeks or more. My supervisor taught me to give
customer service form instead of taking conventional application from the customers if they
about any query or any adjustment in their account information. He added that if any
customer brings application still he has to fill up a form. In this digital banking system no
more application is required.
One day a customer asked for a customer service form but the officer, sitting in the front desk
refused him to give the form without application. Then the customer argued with officer that
no more application is required now-a-days. But the officer was saying that application is
still

36
required along with form as a proof. Then she asked me in front of the customer whether
application is required or not. On that moment I had to take the officer side though I knew the
right process learned from my supervisor.

Suggestion:

Some officials should change their traditional attitudes towards their work and should
adopt themselves to the new technologies to save time both for them and customers as
well. I will also increase the productivity and satisfaction level of the customers.
They should be proper co-ordination among the employees working in the bank and
make sure that everyone is giving the same information to the customers.

Weekly Journal #
3

Date: Aug 8, 2016

Organization: Mutual Trust Bank Ltd., Pallabi Branch, Mirpur-12,

Dhaka.

Internship Experience Weekly Journal # 3

Since this is the third week of my internship and I could finely blend myself with the working
culture of the bank within a short time, the bank officials have started assigning me different
responsibilities. They asked me to maintain cheque books like receiving from publisher,
maintaining the cheque book register, informing and issuing cheque books to the customers.

37
Work Done:
The work pressure of officials and interns at general banking section, this week was high
because one senior officer was on training. Her work was distributed equally among all
officials and interns. On this week along with account opening section, I helped the
officials on cash section. Since this section is highly sensitive, they asked me to give
authorization to their requested assign in operating system under strict observation by a senior
officer.

Learning:

Activities I have learned:

Process of cash payment

Cash receipt procedure

Helping customers to fill up cheques/deposit form

Calling customers to contact with the bank to upgrade their account.
Issuing letter to the customers to upgrade their account.

Observation:

Officials receive commission upon introducing new account opener; therefore, hard
competition has been noticed among colleagues.

38
Notable Incident:

There are lots of conflicts among the employees. They have complaints against each and every
employee working in the bank. Specially officials those are sitting in the front desk, they think
that they are facing more pressure than any other officials. Sometimes they even started
quarrelling in front of the customers in the absence of the bank manager.

Suggestions:
There should be co-ordination among the employees.
Cross-functional team should be introduced
Manager should go to all of his subordinates to share their complaints.

Weekly Journal #
4

Date: Aug 15, 2016

Organization: Mutual Trust Bank Ltd., Pallabi Branch, Mirpur-12,

Dhaka.

I have started working at advances department for small enterprises under an executive officer
from this week. He briefed me about several SME products and services on first day of the
week. Throughout the week, I was informed the different credit proposal(s) sanction process
and the documents that is required for loans, about credit information bureau(CIB) form, and
approval of loan procedure.

As an ongoing process, I was instructed to fill up the CIB form of client, in both manual
and typed format with the help of the documents provided by clients and to write down the 39
CIB inquiry forwarding letters and dispatch them as well.
In this short period, I tried to increase my knowledge of banking from almost every branch. As
a part of this, along with credit section I worked on card division by delivering the debit and
credit cards. I also worked at clearing section by inputting some data in excel.

Weekly Journal #
5

Date: August 23, 2016

Organization: Mutual Trust Bank Ltd., Pallabi Branch, Mirpur-12, Dhaka

This week I have learnt about the sources from where the officials collect necessary
information and how the officials check the applicant’s credit worthiness before sanctioning
the loan. At the very beginning, the bank officials examine whether the purposes of loan are
acceptable. This will help to determine the return of loan amount.

Credit application form is the first source where bank officials get the applicant’s information.
While receiving the credit application form, officials take an interview of the client: ask for
the reason of seeking credit, review the present financial position and financial statement,
types and nature of collateral and check all the required documents. After that, the bank sends
its officials to visit physically the applicant’s work place or factory to inspect and to
investigate.

Bank officials also analyze the market and industry of businesses to gather knowledge about
the success of the venture of the borrower, which will ensure the repayment of loan along
with interest. They check for the credit history of the applicants from Bangladesh Bank’s
credit information bureau database. If the applicant company’s financial statement is audited
by audited firm, then bank can ask for necessary information from that audit firm. Officials
also seek information about the applicant’s payment nature and the relation from the other
banks where applicant maintain his/her transaction. Along with all these documents, the
officials of MTB look at the trade journal, trade directory, stock market and newspaper etc. 40
for analyzing the applicant’s creditworthiness.
I observed in the loan and advance department this week that often customers do not respond
to the officials call on time after getting approval for loan; which often result delay of the
bank’s official works. For example: A client submitted the renew form of loan last week but
forgot to sign in one place. Officials called several times to come and sign the form but he
could not make time to come in the bank yet.

Weekly Journal #
6

Date: September 10, 2016

Organization: Mutual Trust Bank Ltd., Pallabi Branch, Mirpur-12, Dhaka

Work Done:

Preparation of branch sanctions advice.

Preparation of Bank Guarantee (Performance Guarantee).
Dispatch the thanks letter against the loan facilities.

Learning:

Studied the head office sanction advice followed by branch sanction advice in connection with
details of the facilities: creation of registered mortgage with Irrevocable General Power of
Attorney (IGPA) in the respective sub registry office, creation of first charge on fixed and
floating assets (present and future assets) of the company with Registrar of Joint Stock
Companies (RJSC), hypothecation of machinery IGPA to sell the hypothecated machinery
undertaking to comply the terms and conditions of the sanction advice.
Observation:

A customer requested to the bank to collect his foreign remittance and transferred that money
to his current account. He used to declare his foreign remittance source as “Outsourcing”.
According to the banking guidance, outsourcing payment should receive by the bank once but 41
in this case the customer has received multiple foreign remittances.
Following the practice, the officials suspected that his account could be the source of other
means and started investigating his foreign remittance source. After taking interview of the
client and investigating the practice, it has been found that he is doing project based work and
his payment is being preceded after completion of his each project. By this, it has been proved
that the declaration he has given to the bank was named wrongly. Finally, officials corrected
the declaration as “Commission” instead of “Outsourcing” by completing necessary
formalities.

42
Notable Incident

While processing the loan proposal against retail home loan facility, the bank official obtained
necessary papers from the respective borrower and found that the age of the borrower is 73 as
per NID. However, as per home loan policy of MTB, the age of borrower should not exceed
65 years. In such case, the bank could not accept the NID as well as the proposal of client.
Then the borrower submitted the birth certificate from the office of the Chairman of
Dhakkhinkhan Union Parishad to support the NID wherein the date of birth inscribes as NID.

Weekly Journal # 7

Date: September 18, 2016

Organization: Mutual Trust Bank Ltd., Pallabi Branch, Mirpur-12, Dhaka

Work Done:

This week I have work on the processing of SME proposal in collaboration with type of
constitution, year of incorporation, borrowing relationship, capital structure of the company,
board structure, nature of the business, brief background of the customers, experience of the
director, credit risk grading, financial information, cash flow, details of the facilities, details of
the sister or allied concern, analysis of SWOT, performance, calculation of return on investment,
comment of project visit, justification of the proposal facility and recommendation.

Learning:

I have learned how to study the credit information bureau report, how to analysis the
financials, credit risk grading, financial ratios, and other bank liabilities. I also learned how to
calculate return on investment (ROI)

Observation:

Bank Officials follow and maintain strict process of SME proposal. They assess the customer
character for integrity and willingness to repay. They analyze the risk involves in the proposed
facility and its mitigation. Officials often use common sense and past experience in
conjunction with thorough evaluation and credit analysis. They never make any decision
based on customer reputation or by the recommendation from the other officials.

42
Incident:

Before processing the credit proposal ahead, the bank officials obtain legal opinion from
business loan alliance regarding the collateral security to be mortgaged. Like always, after
obtaining the approval from the competent authority of head office bank officials; the branch
bank officials obtained the original deed or document from the respective client and scrutiny the
documents. But this time the officials found a client who submitted the chain of the title of
documents was not in order. Such incident was unexpected which would result huge time to
rectify the deed with the close contact with the business loan alliance. For such mistake from
client, disbursement facility would also delay.

Weekly Journal # 8

Date: September 25, 2016

Work Done and Learned:

The works I have done and learned this week are that -

Have taken face to face interview of potential clients

Helped customers to prepare the credit application form

Prepared net worth statement on behalf of customers

Received security documents

Filling of CIB inquiry form of different clients

Prepared financial statement on behalf of customers

Observation:

This week on Thursday, the bank has arranged an Iftar party inside the office. Clients and
ex-employers were invited to attend the party. All the officials were actively participated
to make the party successful.
Financial statement and net worth statement are supposed to submit by the client’s side.

43
 But due to good relationship with bank officials, clients often request them to prepare
their net worth statement and financial statement.

Notable Incident:

Notable incidents I wetness:

One of the SME client having availing a Cash Credit (Hypothecation) facility would be expires
on30.06.2016. The bank official try to communicate him. Beside, his business turnover is also
very low. The bank official is very much disappointed to renew the Cash Credit (Hypothecation)
facility for the further period of 01(one) year.

Weekly Journal # 9

Date: November 05, 2016

Work Done:
Preparation of deed of hypothecation by the way of fixed and floating charges
Filing of form XVIII
Filing of charge documents: Demand Promissory note, Letter of arrangement, letter of
authority, letter of disbursement, letter of undertaking, personal guarantee, letter of
hypothecation.

Learning:
Learned about document and documentation in connection with charges over securities: Fixed
charge, floating charge, pari passu charge, and second charge.
Learned about securities: primary securities, collateral securities.
Learned about modes on charges over securities: mortgage, hypothecation, pledge, lien, and set
off, assignment.

44
 Weekly Journal # 10

Date: November 15, 2016

Work Done:

I have done –

Telephonic reminder to the borrower to make arrangement of the renewal of the continuous
loans and depositing monthly installment against term loan.
Making arrangement of meeting to the borrower at branch premises for regularization of
the loans and advances.
Making arrangement of meeting to the borrower at his/her residence/Office for
regularization of the loans & advances.

45
 Dispatching the balance confirmation to the borrower to inform the outstanding balance as
on 30.06.2016 against loans and advances.
Learning:

I have -

Learned about loan listing and loan account statement of the different borrowers to find
out the repayment/classification status of the respective borrowers.
Learned about how to recover the irregular loans and advances by formulating the
strategies for duly regularization of the loan account so that bank can protect the interest
suspense against the classified loans and advances which will increase the profitability of
the branch and maintain a healthy credit portfolio.
Observation:

The branch officials always maintain lateral relationship with the borrowers and handle the
different customers with care to protect the fraud forgery. The Security measure of the bank is
praiseworthy. Branch officials maintain dress code properly during the banking hour.

Notable Incident:

One of the client of the branch works as broker of ‘Finery International Co. (China based buying
house). The client develops the design and provide to the Finery International Co. who has
awarded the order from H & M. The borrower also negotiated the pricing against the design
between H& M and Finery International Co. He receives commission from ‘Finery” through
Telegraphic Transfer (TT) from branch through Head Office (HO) - trade finance operation
(TFO) department. Branch duly submitted the document to HO (TFO) for lodgment of TT. The
TFO has suspected that he couldn’t rewarded such amount of TT for such kind of job which is
still pending. Mentionable that the client received Tk. 5.00 crore (approximately) during last
01(One Year).

46
 References

Annual Report of MTBL 2015

Official website of MTBL (www.mutualtrustbank.com)
Various circular of MTBL
Sharing views of Branch officials during my internship period.

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47