Job Posting: 4623 - Position: Network Analyst

Co-op Work Term Posted: 2023 - Summer

App Deadline 03/30/2023 11:59 PM
Application Method: Apply through Orbis
Posting Goes Live: 03/23/2023 11:28 AM
Job Posting Status: Approved

Company Info
Organization eHealth Saskatchewan
Contact Title Director, Human Resources
Address Line One 2130 - 11th Ave. - 3rd Floor
City Regina
Country Canada

Job Posting Information

Term Posted 2023 - Summer
Job Title Network Analyst
Job Location Multiple Locations
Wage 32.0 per hour for 40 Hours Per Week
Wage 32.0
Number of Positions 3
Job Description
$32.697-$39.809/hr

Indicate locations and availablity on cover letter. Focus on skills required.

• Network Ops - up to 1 for South, up to 2 for North
• Locations - Ops South
• Swift Current.
•Locations - Ops North
• Saskatoon - 1
•Lloydminster - 1
Who is eHealth Saskatchewan? eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare,
information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a
mission to "Collaborate to transform healthcare through the use of information and innovative technology". It is a complex
environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience
and collaboration.
A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work
together to support health care providers and teams across the province in delivering the best possible care to patients, providers,
citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals
and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord,
and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to
manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes,
registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health
services cards.
The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all
services are delivered efficiently and effectively.
About the Role:
eHealth Saskatchewan is seeking a results and detail oriented individual with strong technical knowledge. This is an integral role in
supporting our day-to-day operations. We are looking for a team member who takes pride in their work and has strong customer
service, technical and troubleshooting abilities.
Reporting to the Team Lead, you will be responsible for handling the incident management queue for network related calls,
creating operational technical procedures for tier 2 support resolutions as well as collaborating with other agencies and vendors.
You will also work on projects related to network operations, such as application/device monitoring, configuration management,
knowledge base document creation, and implementing standards for the enterprise. You will also continually research and evaluate
new and emerging operational Standards and recommend the use of these operational standards for the enterprise.
To qualify for this position you will have experience in the following:
•Cisco network devices (such as switches) and routing configuration
•Theory of LAN, MAN &WAN technologies, communications &equipment, network &desktop operating systems and wireless
technologies
•Wireless Networking
•Basic understanding of Network Protocols
•Knowledge of Video over IP and/or Voice over IP experience is preferred
•Cisco CCNA certifications or other network related certifications would be considered to be an asset
•Knowledge of Enterprise Monitoring concepts
•ITIL service delivery concepts, with a focus on Change, Incident, Problem and Service request management
•Knowledge-based document creation concepts
•Troubleshoot problems and identify resources required to solve issues
•Knowledge of SaskTel Community Net would be an asset.
The knowledge and skills required for this position would be attained by three years of experience providing technical support in an
enterprise class network infrastructure. The completion of a post-secondary degree or diploma in a computer science program from
a recognized post-secondary technical institute, or equivalent combination of training and experience.
You will be: •Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight
deadlines; •Very customer service oriented, patient, honest, and respectful (ability to show tact); •Empathetic, diplomatic and
sensitive in order to respond to issues and concerns of others who may be angry or frustrated; •Thorough, reliable, disciplined,
organized, and strong attention to detail; and •Logical and have a strong motivation for continuous improvement and learning.
Competencies:
Communication •ability to write/create and communicate (verbal and written), explain or present (technical or non-technical)
information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable
manner; and •ability to prepare clear presentations and speak in public at level appropriate for audience.
Problem Solving •ability to identify, explore and evaluate options on processes and methodologies in order to develop feasible
recommendations; •ability to identify and resolve issues that underlies conflicts in order to arrive at a viable solution; and •manage
complex situations with diplomacy.
Interpersonal •ability to influence, persuade or convince others in order to discuss a mutually acceptable solution or formal
agreement. Ability to deal with multiple stakeholders; and •ability to build cooperative working relationships with coworkers and
clients to ensure credibility and confidence in services provided as well to build capacity in client's knowledge and ability to use and
apply services.
Organizational •ability to independently prioritize and organize one's own workload to meet tight deadlines and successfully
complete projects in changing environment.
Analytical •ability to research, analyze and evaluate diverse information and situations to solve problems, determine alternative
courses of action and reach a decision.
Team Work •ability to work independently and participate as a team member to meet the needs of clients and co-workers and to
build productive, positive work relationships.
If this role sounds like the opportunity you have been looking for to showcase your abilities - we'd love to hear from you.
Position Type Co-op
Position Duration 4 - 8 months