IR 4.0 To FM Industry

The Impact Of The 4th Industrial Revolution To
Facilities Management Organization
Ahmad Sharainon Bin Hj Md Shaarani

Managing Director
Microcorp Sdn Bhd
What is Facility Management?
• From the United States Library of Congress
• Facilities Management is the practice of coordinating the physical work
place with the people and the work of the organization
• It integrates the principles of business administration, architecture,
behavioural, and engineering sciences.
• Facilities managers oversee assets, such as buildings, furniture, equipment,
and computers, throughout their life cycles.
• The life cycle of an asset typically includes its acquisition, utilization,
maintenance, redeployment, and disposal
2001, White Paper for FM Automation and Infrastructure Management Solutions FM Automation and Infrastructure Management Solutions 2000 by Bruce Forbes, Director of
Associate Affair IFMA International Facility Management Association
HISTORY OF FACILITIES MANAGEMENT
1960s era The 1960s was the first period in the history of FM. This was when the term ‘facilities management’ was first coined, by Ross Perot of EDS
(Electronic Data Systems) in the USA. At that time, it was associated with the trends affecting the management of IT systems and networks.
However, quite soon, the scope of FM had expanded to include system/modular furniture and office design.
1970s era Facility Management Institute,(FMI) was founded in Ann Arbor, Michigan, in 1979 The aim was to establish and advance FM as a new management
science and professional activity. The FMI laid the groundwork for organisational recognition of the importance of facilities in corporate strategic
planning (although there was much emphasis on utilisation of space).
1980s era In 1980, the US National Facility Management Association (NFMA) was founded to give FM independence from a furniture/space-planning
commercial parent. NFMA became IFM quickly (IFMA). 1980 was a pivotal year for FM.
1990s era This era saw more companies outsource to specialists. Many new laws affect employees, working practises, and contracts in the UK. Large
infrastructure projects linked with operational services in 'private finance initiative' (PFI) schemes raised FM's profile among users and customers.
2000s era Business continuity, security threats, risk management, and financial instability stress FMs. Pan-European and global FM contracts were made
possible by technology.
2010s era Larger FM contractors grew by acquiring smaller FM providers. Career paths and qualifications for FM practitioners developed as the profession
matured. Some FM providers offer scientific support in healthcare and pharma.
2020s era Automation, robotics, and AI will affect the next decade. FMs and their clients will adopt more sustainable practices in response to the climate
crisis. Clients will review their FM operations and change the delivery model to suit their financial and market conditions.
Introduction
Today facilities management involves in managing mix development
project; focus on knowledge and skill etc.
FM sector now involve in large and complex

project - specialist contractors, large multi- service
companies, and consortia - delivering the full range
of services from design, build, finance and
management.
The sector definition continues and expand -

include the management of broad range of
tangible assets, support services and people
skills.
FM profession has come of age. Its

practitioners require knowledge and skill –
CFMM, Professional FMs etc.
Definition of Facilities Management
The definition of facilities management is evolving all the time
Institute of Workplace and Facilities Management (IWFM, UK) has adopted the
ISO41011:2017 definition of FM: organizational function which integrates the people
place and process, within the built environment with the purpose of improving the
quality of life of people and the productivity of the core business
The Malaysian Association of Facility Management (MAFM)’s FM definition is “The total

management that integrate all services to support the core business of an organization”.
FM is “the professional management of the non-core organisational activities to

provide an environment that enables the organisation achieve its primary objective”
(Stan Mitchell, 2013; ISO FM Committee – Chairman)
Facility management is a profession that encompasses multiple discipline to ensure

functionality of the built environment by integrating people place process and
technology
5
The keyword of facilities management is
Total management People,

Organizational function Place and process
Profession Multiple discipline Built environment
Professional Management Non-core Activities
Enables the organization Achieve its primary

objective
Improving the quality of Integrate all services
life of people
functionality of the built
Environment
Comfort, Safety and Efficiency
Productivity of the core business Support the core business
integrates
7
Scope of FM and Facility Services
iSO/TR 41013:2017
Managing real Managing

estate or site equipment and
providing space (e.g. systems (e.g.
offices, hospitals, structural
Specific services Safety management,
hotels, parking, components, ,
for users and security
parks etc.) sanitary, heating
etc.) guests, which make management,
all of these catering, access
resources control, fleet
productive for them management,
and for the reception and visitor
organization and services, printing
which maintain their services, greens
Managing utilities Managing functionality. services, event
(e.g. electricity, infrastructure management, etc.
gas, oil etc.) (e.g. roads, bridge,
dams etc.)
12
1.0 Nature of Facilities Management
FM is about understanding stakeholder core business, customer experience and satisfaction
Facility management is a
“management discipline” that
focuses on the effective and efficient
delivery of services for specific
organizations.
13
Facilities management process starting from design until demolition stage
Facilities Management
Design & Facilities

Construct Operations Demolition
(Stan Mitchell, 2013; ISO FM Committee – Chairman)
10
Facilities Management Involvement
Source : RCA & Company
11
Fm Pie- scope &
responsibilities
Finance & Budgets

Planning
Projects
Real Estate
Operation & Maintenance
Management & Leadership
Technology
Auxiliary Services
Copyright 2011 Michel Theriault, www.strategicadvisor.ca

Range of Facilities Management Services
FM is a management function concerning

three interrelated elements:
o Premises management
o Support services
o Technical/Specialist services
For each of above three categories, there are

two aspects
o Management. -- strategy or “the thinkers”
o Operation. – implementation or “the

doers”
Premises managements often referred to as Hard

FM – hard services are typically building related
Support services are referred to as Soft FM – soft

services are typically people focused
16
Range of Facilities Management
14
Range of facilities Management
Facilities Management - Hard Services
Electrical Plumbing Mechanical
Fire Alarm Repair Work Lift
19
16
Construction Telecommunication ACMV
Facilities Management - Soft Services
Housekeeping Catering Landscaping
Security Services Event Management Health & Safety
17
Helpdesk Courier Services Parking Management
Facilities Management Technical /Specialist Services
Technical Consultation Architecture Consultation Space Management
Project Management Interior Design Consultation Landscape Design Consultation

Facilities Management Business Relationship
Core and non-core business relationship in facilities management
Title: Relationship between Core and

o Organisations typically divide their business Non-Core Business in FM
activities between primary (core) processes and
support (non-core) processes. Other
Support
o It is important to figure out which activities would Services HR
bring most benefit to the company when (Non-core)
outsourced.
Procurement Finance
o “Core” activities are generally defined as
strategic tasks that improve customer value and Core
drive profits. Business
o “Non-core” activities are generally defined as

Security HSE
day-to-day routine tasks that add little value
and are not a profit center.
IT
22
Core and non-core business relationship in facilities management
Customers
Markets
Organisation’s Service
management providers
Business strategy
Profit
Innovation strategy DO
CORE BUSINESS Decision
Capital (Financial Cost
to
& Assets) savings
outsource
Non-core
activities
OUTSOURCE
Facilities
NON-CORE Management § Best value for money
BUSINESS §Customer satisfaction /
customer experience
IT Infrastructure
Source: Modified from Atkin & Bjork (2007) 20

FM roles in balancing demand and supply in an organisation
Title : The role of strategic level brief and

service level brief
o Facilities management aims to balance the
demand from the core business operation with a
supply of support services in a way that
maximises the performance and value of those
services.
o To maximise performance and value, it is crucial to

align demand and supply based on economic,
organisational and strategic objectives.
o The FM must work hard at relationship

management with the demand side of the business
to be effective.
21
Facilities Management Service Delivery Models
There are 3 principle ways that anorganization can arrange its FM services.
Title : FM Service Delivery Model
FM
Service
Delivery
Model
1) 3) Outsource to third
In-house or self In-House Hybrid party; and
perform; 2) Model
Out-
sourcing
Total
FM Managing
Agent
Bundled
Single Service
Service Contract PFI /
Contract PPP
Hybrid Model.
26
Facilities Management Roles In Organization
FM functioning at 3 levels of planning of the organization :
Strategic
Tactical
Operational
Source: BSI(2020)
23
General Roles of Facilities Management In an Organisation
o Integration of the different service processes o Develop a partnership relationship between

across the organisation in order to deliver the stakeholders and service providers.
strategic objectives of the organization.
o Maintain business continuity to
o Provide the link between the ensure the continual operation of
strategic, tactical, and critical business process.
operational levels to ensure
effective communication from o Ensure compliance to all regulations and
bottom up or top down within legislation set by government and local
the organization. authorities.
o Identify best practices and new innovative ways o Support sustainability & corporate social
of working to optimise operational effectiveness, to responsibility to ensure an organisation’s
achieve agreed service performance, and meet commitment to business operation that meet the
end-user requirements. ethical, economic, social, and environmental
responsibilities etc.
31
Key Management in Facilities Management
o Facilities management integrates multiple key Title : FM Integrates Multiples

management functions, example : Management Functions
Innovation & technology management
Business management & leadership
Risk management & compliance
Sustainability
FM
Asset management
Financial & budget management
People management
Operation & maintenance etc.

32
32
Legislation related to Facilities Management
In the Malaysian context, Facilities Managers (FMs)

focuses mainly the management and maintenance of
the facilities and services.
FMs does not involve in the collection and

administration of monies collected on behalf of the
Client; and
Facilities maintenance is enforced and regulated to

industry via Act 520 Malaysian Construction Industry
Development Board “CIDB” Act 1994 under the
purview of the Ministry of Works and CIDB as
regulated agency.
26
2.0 Facilities
Legislation Management
related to Facilities Roles and Responsibilities
Management
In Act 520; “construction works” means the construction, and includes— (A) any works which form an important and
extension, installation, repair, maintenance, renewal, removal, integral part of or are preparatory to or temporary for the
renovation, works described in paragraphs (a) to (e), including site
alteration, dismantling, or demolition of— clearance, soil investigation and improvement, earth-moving,
(a) any building, erection, edifice, structure, wall, fence or excavation, laying of foundation, site restoration, and
chimney, whether constructed wholly or partly above or landscaping; or (B) procurement of construction materials,
below ground level; equipment or workers, necessarily required for any work
(b) any road, harbour works, railway, cableway, canal or described in paragraphs (a) to (e); a) any building, building,
aerodrome; large building, structure, wall, fence or chimney, whether
(c) any drainage, irrigation or river control works; constructed entirely or partially above or below the level of
(d) any electrical, mechanical, water, gas, petrochemical the earth.
or telecommunication works; or
(e) any bridge, viaduct, dam, reservoir, earthworks, pipeline,
sewer, aqueduct, culvert, drive, shaft, tunnel or
reclamation works,
27
o The CIDB has made a requirement that only

contractor companies with evaluated and
accredited Company Director/Technical Officer are
eligible for consideration to be registered as
Facility Contractor of F01 and F02
Specialisation.
o For the purpose of improving the capabilities of the

registered facility contractor, the competency level
of the company director and technical officers need
be first evaluated and accredited through Facility
Management Manager and Facility Management
Executive Accreditation Program based on
competency standards that had been developed by
the Board.
o For purposes of registration with the Board for the o The objectives for accreditation are:
Facility Contractor of F01 and F02 1) To elevate the construction facility management
Specialisations, it is compulsory and much quality through implementation by qualified,
encouraged for the company director and technical accredited and competent personnel;
personnel or any other construction personnel
directly involved in facility management to apply for 2) To ensure that both the Facility Manager and
accreditation by the Board. Facility Executive comply with the requirements of
the National Occupational Skill Standard
(NOSS) or any newly formulated industry
standard;
3) Ascertaining Facility Contractor of F01 and F02

Specialisation code registration regulations are
adhered to; and
4) Provision of a systematic, registration and

accreditation platform.
Differences and Similarities of FM, AM and PM
Criteria Asset Management Property Management Facilities Management
Definition A strategic management towards Property management Total management that
preservation of asset value ensures the owner gets the integrates all services to support
throughout its life cycle best returns of his property the core business of an
investment. organization
Objectives Realize asset value, increase profit; Profit and cash flow Continuous and cost effective
generation supply of optimized work
Cost, risk and performance
environment in order to
management of both primary Increase improve productivity and
business and support business shareholders value by effectiveness of the primary
assets operating the building/s, business
enhance value and yield
through operation
Source: Deyan Kavrakov FRICS, CIPS ©2015, Published in Insight, An EuroFM Publication, Issue 33, www.eurofm.org
Facilities Management And CIDB
31
Facilities Management And CIDB
Source: Presentation by CE, CIDB Malaysia (2020)

2.0 Facilities Management Roles and Responsibilities

Facilities Management and CIDB
CIDB Roles in Facilities Management
35
36

38
Industrial Revolution 4.0
What Is An Industrial Revolution?

When there are major changes in...
Industry Economy Transportation Society (social structure)
The way we work, buy and The way we travel and The way we interact, live,
sell things deliver goods communicate and innovate
New ways of thinking and doing with new technologies that cause the change to
happen.
Sometimes its called Disruptive Technology..
Industrial Revolution - Overview
•The Fourth Industrial Revolution is about

empowering people, not the rise of the
machines
“World Economic Forum”

42
The Industry 4.0 Environment
Technology has transformed the workplace, changing how building will operate, space
allocation and even how users interact each other.
IR4.0 – 11 Pillar of Technological Advancement IR 4.0 focuses interconnectivity, automation, machine learning
and real-time data
Industrial Revolution 4.0 Pillar
Pillar #1 - Internet of Things (IoT)
o IoT - a system of interconnected devices that collect

data from the surrounding environment to send and
receive data – enable increased reactivity and
responsiveness - makes physical objects or devices
"smart".
o As a platform leveraged by all smart devices to “talk”

to each other - makes physical objects or devices
"smart".
o The data generated by I oT enabled sensors -

capable of boosting performance - by increasing
efficiency and reducing operation costs.
o IoT technologies will ensure that when maintenance

is needed on devices or machines - FMs are notified
before a breakdown occurs.
Pillar #2 - Big Data Analytics in Facilities Management
o Big data - when IoT devices collect and leverage

such information, gathered from millions of
sources.
o Big data - data that contains greater variety
arriving in increasing volumes and with ever-
higher velocity and veracity data – 4Vs.
o Big Data in facilities will lead to vast improvements

in how facilities managers use data to function.
o FMs can use analytics to detect patterns that will

help them make better operational decisions e.g.
capture data like energy usage and equipment
failure.
48
Characteristics of Big Data - 4Vs
The speed at
which new data
is generated VELOCITY
Quality of data to
provide the truth or
insights - this is why Data at scale to
data cleansing is a key Terabytes to
step in building an VERACITY VOLUME Petabytes
analytics model.
Data is usually in various

formats, structure and
unstructured file
VARIETY
Source: Modified from www.datasciencecentral.com
Pillar #3 - Cloud computing in facilities management
o Cloud Computing - on-demand network access to

a shared pool of configurable computing resources.
o Instead of owning their own computing infrastructure

or data centers, companies can rent access to
anything from storage to applications from cloud
service providers.
o Thus, companies can avoid the up-front cost and

complexity of owning and maintaining their own IT
infrastructure and simply pay for what they use,
when they use it.
o Bring FM more to strategic function, and provide

greater business agility and free up staff to become
more productive and strategic.
Type of cloud computing
Source: Service Works Group

Pillar #4 - Machine-to-machine (M2M) communication in facilities management
o Machine-to-Machine" (M2M) Communication –

when devices and systems, including smart
equipment, communicate with each other and
automatically make adjustments.
o M2M technology is an important reason the Internet

of Things (IoT) is making connected facilities more
intelligent, safe and sustainable.
o These solutions can handle many of the repetitive,

manual tasks inherent in operating a complex
facilities.
o That can keep minor operating hiccups from

escalating, and allow facility managers to focus on
more serious issues that require their time,
attention, and expertise.
Pillar #5 - Robotics and drones in facilities management
o The use of robotics and drones for a variety of

applications isn’t new in facilities management industry.
o It has changed the way real estate and facilities

management organizations are run.
o Work alongside skilled human workers - making their

job easier and efficient.
o Automate activities - ex. security monitoring, cleaning

and maintaining buildings, from windows and floors to
ACMV ducts.
o Robots and drones is widely used in FM industry.

Pillar #6 - Mobile technologies in facilities management
o Mobile technology - technology that goes where the

user goes.
o It consists of portable two-way communications

devices, computing devices and the networking
technology that connects them..
o Smart devices, such as tablets, smartphones and

PDAs, have shaped the way in which FMs interact
with one others.
o Mobile Technology benefits the FM industry by

allowing FMs to work flexibly and remotely ; reducing
costs, improving productivity and service levels,
delivering far-reaching operational improvements, as
well as supporting strategic decision-making.
Pillar #7 – Cybersecurity
o Cybersecurity - practice of protecting critical

systems and sensitive information from digital
attacks – known as “data security”.
o Cybersecurity measures are designed - to combat

threats against networked systems and
applications, whether those threats originate from
inside or outside of an organization.
o In 2018, 25% of data breaches occurred due to

employee mistakes.
o In 2020, the average cost of a data breach was

USD 3.86 million globally, and USD 8.64 million in
the United States.
Pillar #8 - Radio frequency identification (RFID) technologies in facilities management
o RFID technology - wireless sensor technology

based on electromagnetic signal detection.
o Use radio waves for automatic identification and

tracking objects.
o Stored various information necessary for the user

and using a reader which transfers information to
the system.
o Widely used in various kinds of applications - such

as asset tracking, access & security control. library
book management, warehouse management, child
tracking etc.
Pillar #9 - Artificial intelligence (AI) in facilities management
Artificial intelligence- systems demonstrate at Driveless Car

o least some of the following behaviours associated
with human intelligence:
§ planning,
§ learning,
§ reasoning,
§ problem solving,
§ knowledge representation,
§ perception,
§ motion, and
§ manipulation and, to a lesser extent, social
intelligence and creativity.
o Artificial intelligence leverages computers and machines

to mimic the problem-solving and decision-making
capabilities of the human mind.
o The future looks bright for AI technologies in data-

driven facilities building operations.
Impact of IR 4.0 to Facilities Management
Impact # 1 - A rising need for IoT, big data analytic, artificial intelligence
and connected devices
Growth of IoT, big data analytic, AI,

and connected devices.
Security of facilities devices.

Internet of Things (IoT) Application in Industry
Agriculture
& Livestock
Industry
APPLICATION & DATA

Health
Services
Industry
ANALYTICS
SENSOR & MECHANICAL
Car Rental
Services
EQUIPTMENT
Smart
Cities
Management
Commercial
Building Logistic &
Management Forwarding
Infrastructure Industry
Management
Information
Nature Technology
Management
59
Benefits of mobile technologies in facilities management
Photos
Real Time Signature
Taking photos of asset
Logging, receiving and Capturing signatures
condition and uploading to
an FM database in real closing jobs in real to confirm job sign-
time time off
Workforce
Effectively managing
Repor ts
workforce allocation,
tracking and Notification Viewing online
accountability using GPS Providing notification to reports on the
the help desk for move.
replacement parts
Advantages of big data analytics to facilities management
Tracking &
Real time monitoring
access to
data
Enhanced tracking
Provide facility and monitoring of
managers real- time the underlying
access to simplified infrastructure
data visualization
dashboards Increase Proactive
operational resource
efficiency Reduced management
maintenance cost
Big Data Analytics Continuous monitoring Optimal and
enable higher and predictive proactive
operational capabilities lead to resource
efficiency operational efficiency management
and reduced
maintenance costs
61
Advantages of cloud computing to facilities Management
Easy asset Keeps data Access data Effortless

secure and Reduces IT
tracking/ from proactive
organized handling cost
management anywhere maintenance
Digital asset Cloud-based Provides a Cloud-based Maintenance
tracking software is centralized software are can be
removes the regularly database maintained and scheduled
margin of error updated with that can be supported by the and assigned
and helps new security specialists who in advance.
accessed
manage assets improvements from any built it. They
efficiently and and upgrades; location. take care of
effectively. meaning that server
your data is maintenance
constantly and secu rity
being protected. update s. 87
Artificial intelligence (AI) in facilities management
o AI can be applied in a variety of ways and it can

deliver better outcomes for facilities users.
o Moving forward, AI is likely to be a larger part of the

operation and occupancy of buildings.
o Facility managers should educate themselves on

the capabilities that AI can deliver while also
considering how the technology could help with
specific issues in their buildings.
o AI applications may drive younger employees to

enter the FM industry.
o Younger employees typically look for positions that

offer modern technology, and AI solutions could
provide this for buildings.
Artificial Intelligence (AI) application in facilities management
1. Energy monitoring and

2. Demand management in 3. ACMV
measurement 4. Equipment
front of or behind the optimization
and verification (M&V) predictive
meter analysis
5. Space 6. Predict facility 7. Safety and

planning cleaning needs security
Impact # 2 : Commercial real estate costs are on the rise, companies focus
on flexible workspaces and working hours
Flexible workspace movement.
Flexible working hours can be

a great way of helping your
employees find a better worl-
life balance.
An Overview of the Working Generations
Source: kpCompanies
Breakout Space - A separate area from the boardroom or desks for
Breakout Space of New Generation Office less formal meetings to happen, employees to relax and enjoy their
Concept lunch.
Multi-generation Office Space Concept

Multi-Generation Office Space - An environments that various
generations work best in and propose solutions to bridge the
generational gap.
Hot Desking Office Space Concept Hot-desking - An organizational workspace system in which desks
are used by different people at different times, on an ad hoc basis.
Virtual office - A service that enables employees and business
owners to work remotely by providing a range of business functions
Virtual Office Space Concept accessible through the internet.
Co- working Office - A business services provision model that

Co-working Office Concept involves individuals working independently or collaboratively in
shared office space.
Workplace for Future Design
Workplace For Future - The workplace should always suit

the specific needs of the people working in them.
Impact # 3 : More companies are shifting priorities by using business intelligence to not only
save on costs but to also become environmentally aware
Digitalisation
Building Controls
Reducing energy use
Green buildings
Waste management
Outdoor lights come in so many classy and attractive designs, and without having to worry about
laying a cable and location of lights
Impact # 4 : Collaboration the stakeholder and the FM service provider into a long-
term partnership
Customer and the FM service

provider relationship turns into a
long-term partnership.
Customers want to choose

partners for FM services that able
to align with the values and
culture of their company.
Impact # 5 :Advantages of robots and drones in the workplace
Speed Consistency Safety Productivity

Perfection
Robots and Automation is Safety is the Robots and Robots and
drone can typically far most obvious drone will drone can’t do
work all the more reliable advantage of always deliver everything.
time, and this than human utilizing quality. Since Some jobs
speeds up labor. robotics and they’re absolutely
production. drone . programmed need to be
Employees who for precise, completed by
work repetitive a human.
dangerous jobs motion,
will be thankful they’re less
that robots can likely to make
remove some of mistakes.
the risks.
o Improved competitive and business

intelligence.
o Develop engineering of strategic plans that

help position organizations within the
facilities management.
o Help facilities practitioners succeed in their

careers by identifying the industry patterns.
o To look for the skill sets to work on and the

places to allocate their resources.
o Help organization to align FM with corporate

strategy.
Workforce Transformation
CURRENT INDUSTRY 4.0
High Skilled Technical (Engineer) High Skilled Innovator (Engineer)
Local Local (Existing)

Mid Skilled Mid Skilled
(Technician) (Specialist)
Foreign Local (Upgrade)
Local Robotics
Low Skilled Low Skilled
(Operator) (Operator)
Automation
Foreign
§ Industry 4.0 will lower our dependency on Foreign labour workforce

§ Industry 4.0 will provide platform for job upgrade on existing local workforce
Impact
IR4.0 of IR 4.0 to
in Facilities Facilities Management
Management
• IoT, robotic process

automation (RPA),
artificial intelligence (AI),
smart building/smart
workplace sensors and
monitoring and digitization
are dramatically changing
where and how people
work.
• These technological
advances are also
changing the way we
develop, plan, and
manage facilities
Technology has transformed the workplace, changing how building will

operate, space allocation and even how users interact each other.
o Opportunities - transforming performance o Threats – security management & asset

with technology protection
Connecting people experience at

More flexible spaces – coworking office
workplace with technology
Connected building by utilizing IoT

devices technology Compliance and assurance
Data analytics in addressing costs and Increased reliance on external

performance resources
Data-driven decision making
Artificial Intelligence and machine learning

Top Reasons for Implementing Facilities Management Automation Systems in 1998

FM Automation Improves FM Automation Increases FM Automation Improves
• Benchmark Data • Accuracy • Benchmark Data

• Corporate Archives • Accountability • Corporate Archives
• Corporate Knowledge • Asset Utilization • Corporate Knowledge
• Connectivity • Customer Satisfaction
• Customer Satisfaction • Control
• Customer Value • Customer Value
• Efficiency
• Effectiveness • Profitability • Effectiveness
• Management • Productivity • Management
• Responsiveness • Reliability • Responsiveness
• Service Delivery Quality • Responsiveness • Service Delivery Quality
Increase Corporate Productivity and Profitability CEO Strategic Management
Benefit from Comprehensive Analytical Tools for Better Business Management

Decision-Making Middle Manager
Reduce Costs and Get Things Done Quickly, Easily, and Operations Management
Efficiently Department manager
Rapidly Develop and Implement Corporate Policies, Tools, Administrative &

Standards, Guidelines, FM Benchmarks and FM Best FM Associates, Oursourclng Agents,
Practices & Business Partners Corporate Services
Courtesy of ARCHIBUS, Inc. a survey in 1998 of attendees at the 3rd International ARCHIBUS/FM Users' Conference
Top 20 reason for FM Automation Failure
• Red Tape and Bureaucracy • Mismanagement by the Team

• Ineffective FM Management • Anxiety and fear of achieving • Poor Business Planning
Team Goals • Lack of FM Best Practice and
• Lack Of direction • Unrealistic Goal and Benchmarks
• Lack Of clear Goals without Expectation • Lack of Fm Knowledge
tool to archive them • Poor Training and refresher Workers
• Lack of Suitable Value Course • Poor Integration with others
Postulate • Lack of Audits and reviews • Lack of Buy-in from Internal
• Lack of Data, information and • Poor Communications and and external Team
Knowledge Certification
• Poor Expectations • Lack of Suitable Resources
Management and Time
2001, White Paper for FM Automation and Infrastructure Management Solutions FM Automation and Infrastructure Management Solutions 2000 by Bruce Forbes, Director of Associate Affair IFMA International Facility
Management Association
The Problem Statement?
" It is not a matter of if technology will transform

the way facility managers work, but when...
• One of the most important challenges is

figuring out how to get employees to
adopt a new mentality.
34
IR 4.0 is NOT Just a Revolution in Technology; it is also
about Having the Right People!!
Have we optimised our personnel in preparation for

the Digital Transformation by converting our
processes to digital and preparing them to use digital
tools?
12
85
Thank you!

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The Impact Of The 4th Industrial Revolution To

Facilities Management Organization

Ahmad Sharainon Bin Hj Md Shaarani

FM sector now involve in large and complex

The sector definition continues and expand -

FM profession has come of age. Its

The definition of facilities management is evolving all the time

The Malaysian Association of Facility Management (MAFM)’s FM definition is “The total

FM is “the professional management of the non-core organisational activities to

Facility management is a profession that encompasses multiple discipline to ensure

Total management People,

Profession Multiple discipline Built environment

Professional Management Non-core Activities

Enables the organization Achieve its primary

Productivity of the core business Support the core business

Managing real Managing

FM is about understanding stakeholder core business, customer experience and satisfaction

Facilities management process starting from design until demolition stage

Design & Facilities

(Stan Mitchell, 2013; ISO FM Committee – Chairman)

Source : RCA & Company

Finance & Budgets

Copyright 2011 Michel Theriault, www.strategicadvisor.ca

FM is a management function concerning

For each of above three categories, there are

o Management. -- strategy or “the thinkers”

o Operation. – implementation or “the

Premises managements often referred to as Hard

Support services are referred to as Soft FM – soft

Electrical Plumbing Mechanical

Fire Alarm Repair Work Lift

Housekeeping Catering Landscaping

Security Services Event Management Health & Safety

Technical Consultation Architecture Consultation Space Management

Project Management Interior Design Consultation Landscape Design Consultation

Core and non-core business relationship in facilities management

Title: Relationship between Core and

o “Non-core” activities are generally defined as

Core and non-core business relationship in facilities management

Source: Modified from Atkin & Bjork (2007) 20

FM roles in balancing demand and supply in an organisation

Title : The role of strategic level brief and

o To maximise performance and value, it is crucial to

o The FM must work hard at relationship

Title : FM Service Delivery Model

FM functioning at 3 levels of planning of the organization :

o Integration of the different service processes o Develop a partnership relationship between

o Facilities management integrates multiple key Title : FM Integrates Multiples

Innovation & technology management

Business management & leadership

Risk management & compliance

Financial & budget management

Operation & maintenance etc.

In the Malaysian context, Facilities Managers (FMs)

FMs does not involve in the collection and

Facilities maintenance is enforced and regulated to

o The CIDB has made a requirement that only

o For the purpose of improving the capabilities of the

Legislation related to Facilities Management

3) Ascertaining Facility Contractor of F01 and F02

4) Provision of a systematic, registration and

Source: Presentation by CE, CIDB Malaysia (2020)

Source: Presentation by CE, CIDB Malaysia (2020)