The Plaza.

Sitting next to the Mansion on Turtle Creek is viewed in the market as the ultimate in care free living.

Based on your experience and lifestyle do you

want the Plaza to be more like a hotel
Based on your experience and lifestyle do experience from the time you arrive so it has
you want the Plaza to be more like a hotel more of a hotel feel than a residence? Are you
experience from the time you arrive so it has willing to pay an additional monthly fee to
more of a hotel feel than a residence? enhance the lifestyle of the property?

Response Comments Response Comments

Both options are Again, unable to answer

valid.......but I like feeling b/c there is not enough
Yes - 22.03% - 13 this is my home. Yes - 18.97% - 11 information.

I believe hotel
atmosphere better
guarantees quality
employees and response
to residents requests depends on the amount
No - 77.97% - 46 and concerns. No - 81.03% - 47 of course

I love the seamless

quality of living here, but
the fact that the staff is
friendly also gives us the
feeling of being among Depends on the fee and
friends. the service
I think you do everything Fees are already high
now. enough

I already pay 400 a

I want it to feel like my month. I expect this
well-cared for home. already

I am willing to pay to
maintain the quality of a
I'm not sure what the first class residence. But,
question means but The we have access to the
Mansion would be a Mansion. We do not
great environment to need to replicate that.
emulate
 I believe our budget
should guarantee a 5-
star hotel experience.
Have noticed concierge
and valet personnel
hired are much younger
and lack experience and
It’s my home, not a knowledge about the
hotel. Plaza

not a sterile hotel

atmosphere like the
ambiance of living in a I pay an exorbitant HOA
residence already

Not sure what a hotel

experience
means>>>>like we have
already…valets. I would not support an
Concierge? increase or assessment

I'm not looking for a

hotel experience;
looking for a luxurious
residence and willing to
Not sure what the address increased costs
difference is to attain that
 not sure what this
means. I want our
lobbies to be
professionally staffed Not until we know how
and solicitous of the and where our current
needs of all guests and HOA fees are being
residents allocated

Please define "hotel

experience". We want
the concierge and valet
that we currently have.
Does this question infer
that we are NOT
receiving the "hotel
experience" currently
and you are The monthly fees are
contemplating adding already exceptionally
add'l services?? high.

somewhere in the
middle would be nice within limits

The quality of the

services should remain
high without feeling like would rather it feel like a
you are in a hotel. home
 This is a residential
property and should
have that feel

We are very satisfied

with the current services
of the property and feel
like the current HOAs are
a good value. We
support the current
Board and its structure.
We feel the current staff
are excellent.

We need to look at each

area of service
separately.

We prefer a
professionally run secure
home experience.
arket as the ultimate in care free living. There are many new and existing condominium complexes nea

Based on your experience and

lifestyle do you want the Plaza to be
more like a hotel experience from the
time you arrive so it has more of a
hotel feel than a residence? If yes,
what amount would you support as a
monthly increase?
Completely renovate the courtyard pool area to
be a spa-like experience including adding
additional seating or gazebo areas for outdoor
relaxation

Open-Ended Response Response Comment

Any renovation needs to

Most answers were less than $100 per be consistent with the
month with a majority being zero Yes - 28.81% - 17 feel of the buildings.

Dependent on plan/cost,
at a minimum, can
enhance look with
awnings, furniture,
No - 71.19% - 42 BBQ/TV covered patio

Dog park is more

important amenity
 Don’t think pool area
needs complete
renovation. Addition of
gazebos and covered
cabana areas would
enhance pool
enjoyment.

I don’t think either of

these will increase
price/square foot

it may not need a

complete remodel but it
would be nice to have a
covered area for the
residents
 Its fine as is

Landscape needs
improvement

Neither!

No - like it as it id
 Not interested in
increasing pool
amenities. More
interested in maintaining
our common areas to
reflect our "ultimate
care free living".

partial

The pool was just

refreshed and looks
terrific. We would
support the purchase of
larger resort umbrellas
to provide more shade.

Upgrade/update the
lobby areas and mail
room. No need to
renovate the pool area.
 We prefer addressing
current building &
maintenance needs,
which are being
neglected

we would like to see this

area renovated, but spa-
like suggests massages
and facials. Is that what
you mean?

What would you do?

yes
Not enough info.

This is our number 1

amenity that both
buildings see and use. It
is the centerpoint of the
community
new and existing condominium complexes near the Plaza and the price per square foot for many of these far exceeds the Plaza. If you cou

Add an outdoor kitchen area to the courtyard Convert all or part of the current Plaza II yoga
area so residents can cook and enjoy the outdoor studio to an indoor video golf driving range or
area game room
Other
Response Comment Response recommendations?

cleaning and maintaining

this area would be Could we have Pilates
required so we would reformer and/or Cadillac
Yes - 33.33% - 20 have on-going costs also. Yes - 15.00% - 9 in one of the gyms?

Don't think it would be

No - 66.67% - 40 used that much No - 63.33% - 38 depending on cost

Other Recommendations
Draws in too many kids - 22.41% - 13 Golf driving range
 I doubt an outdoor Great idea on the golf
kitchen will enhance simulator. Would use
anything. this.

I see the pool side grills

in apartment complexes
versus the upscale I have seen both being
condominiums. used in the same area

It would be so nice to
have a spot for message
therapists to come and
Not necessary use that space.
 Outdoor pool cooking
would generate food Live in Plaza 2 and never
spills and attract insects. use studio. Indoor video
Why not encourage use golf driving range would
of Conservatory kitchen be awesome or some
for cooking and then other use as common
dining at pool area

Outdoor, kitchen, tv
covered area. Can see it
being used for residents Not big enough for
to gather during sporting either. There are bigger
events, etc. issues

Re-furnish Plaza I lobby
to be more modern and
paint dark wood on Plaza
I elevators
Not interested in
recommendation.
Possible conversion is
segmented office-type
work spaces

The yoga room is wasted

space and does not
seem to be occupied
see above throughout the day.
 The indoor facilities as
high quality and a
suitable for cooking and
then entertaining underutilized space at
outside. present

We could do more to
recruit instructors to
come here for yoga,
Pilates, stretch classes?
This would be a good fit
This is lower down the across from the fitness
list of priorities. room.

Would support this if

This is offered in almost there was another space
all other properties for yoga, workout
including apartment classing, massages and
buildings. stretch therapy..

We already have a great

kitchen in the
conservatory
Too risky. Large parties
and booze. Small kids
Liability etc.
ese far exceeds the Plaza. If you could add or update amenities at the Plaza to enhance our property values, which ones would you like to s

Clean all outer surfaces on both buildings so the

black mold is removed. Repaint as necessary to Replace the portico on Plaza 2 to be more
refresh the appearance of the building consistent with Plaza 1

Response Comments Response Comments

Absolutely. Our place

looks terrible…paint Can’t see how that
Yes - 84.21% - 48 needed badly Yes - 32.76% - 19 would be possible

Don’t see $$$ value of

No - 15.79% - 9 ASAP! No - 67.24% - 39 money spent there

I had exterior stucco

crack that caused water
leak in my bedroom.
Took weeks to get fixed
by management. I think
better maintenance of
building exterior would
stave off many I don’t feel the buildings
problems. need to be identical.

I wouldn't say this is a
number one priority, but
it needs to be on the list.
In my opinion, the
portico is in good
condition and replacing
it simply for no reason
other than "matching"
the portico at Plaza I is a
complete waste of
money.

It doesn't need to look

the same, but it might
should be updated.
Painting trim and
possibly changing out
windows or sun screen
on the building would
If we have black mold keep the building looking
this seems mandatory fresh.

Important to keep the

exterior looking clean
and fresh. Would think
this is already part of the
HOA scope. not a fan of Plaza 1’s
 Something needs to be
done to the Plaza 2
entry. It is very dated
and dark. I don't know if
it needs to look like Plaza
1. Personally, I do not
like that entrance. But,
it could be updated in a
Isn't this already done? way that fits Plaza 2.

The new portico on Plaza

One is terrible with a
slanted driveway that
makes getting in and out
Long overdue on PLI of the car very difficult.

Maintenance of the
exterior of the buildings
is important and should
be regularly scheduled.. Theirs's is nice as is

They don’t face each

Maybe other.
Paint and cleaning don't
last. Need to replace
stone surfaces that are
in the shade. Mold This most definitely
returns. needs to be done

Please remove the mold.

If the containing walls
around P1 and the
contractor lot could be
fixed without the
weeping white that
would make the
property's appeal go up
considerably.
Continuing the keep We do not seem to have
updating common areas the space to make it
is also of importance. more like plaza I

wish there was a

"maybe" on these
questions! We're
interested in
modernizing the building
but it needs to make
The pool area is very financial sense and be
drab. All brown. functional.

This is part of
maintenance and should Seems one sided and
be done at least every biased Dont appreciate
other year being guided
 This should NOT add
additional cost to the
HOA monthly fee!!!!

This would be money

well spent. Either now or
have a larger bill later
ues, which ones would you like to see addressed?

There have been many lighting enhancements made to

the property recently. Do you believe we need any
additional lighting or do any of the updated lighting need to
Renovate the Plaza 2 lobby by removing and replacing the be replaced to enhance the look in the evening and for
existing look and feel with a similar look and feel as Plaza 1 safety purposes

Response Comments Response

Although the lobby was refreshed it

is not aesthetically much better.
We are glad they kept the large
painting. The folks who bought
into Plaza 2 bought a different look
Yes - 24.14% - 14 and feel. Yes - 41.07% - 23

Commented on this earlier. Keep

No - 75.86% - 44 the look updated and consistent. No - 58.93% - 33

Definitely prefer the current old

world style to a contemporary style.
 Does not necessarily have to
replicate PLI but needs major
"brightening" plus warmth.

I like the look and feel of Plaza 2.

However, it needs refreshed. I do
not want to copy Plaza 1. They are
different buildings with different
feels. The white paint needs taken
down to the wood and repainted.
The wall paper needs cleaned or
replaced. The marble on the
counters, floor, and fire place make
just replacing the floor impossible.
Plaza 1 is sterile and looks like a
hotel not a home.

I think Plaza looks better

I think the objective can be reached
without a full blown renovation.
Yes, it definitely needs a face lift!

I will go look at P1 renovations.

Can't comment well yet. As long as
we are keeping things fresh and
updated it would be optimal. The
renovated coffee area has been a
huge improvement. We might
should fix the broken tiles in the
lobby and/or replace the flooring.

minor updates but believe their was

limited to no ROI with Plaza 1 lobby
remodel

Needs refurbishing in the worst

way…but not like plaza 1!!! Get a
new decorator
 No need to be a copy cat

not sure—does P 2 WANT

contemporary?

Plaza one is still very dated - even

with the update

This has been done during the short

time i've lived at Plaza II and would
be a waste of money and an
expense the homeowners should
NOT have to endure. The "style" of
the classic Plaza II should be
maintained, not looking like Plaza I
Chinese decor.
 This was already planned, but the
residents at Plaza 2 could not agree
on materials.

We have other more pressing items

that need to be addressed, like
safety.

We just spent money on Plaza 2

renovation of lobby about 3 years
ago

Who says the Plaza 1 lobby is

preferable to Plaza 2 lobby. It is a
subjective decision. I prefer P2
lobby over the sterile look and feel
of P1 lobby
 would like to modernize our
building also

Again a leading/ loaded suggestion

Really?.

any lighting enhancements made to
ntly. Do you believe we need any
o any of the updated lighting need to
nce the look in the evening and for
afety purposes
The association is required to do a reserve study to ensure the association
has proper reserves to maintain and replace capital items as they end their
useful life. An Aesthetics Study of the property as compared to other high
end condominiums is not required. Do you support paying for an Aesthetics
study to understand what could be updated/upgraded to make the Plaza
more competitive with other high end luxury condominiums in the market?

Comments Response Comments

At least outside my
condo there is so much
lighting I need curtains
with blackout Yes 41.07% - 23 After a bid process.

do similar to across the As long as the cost is not

street of Plaza 1 No - 58.93% - 33 exorbitant.

I only know that there

are many burned out
bulbs within the pool depending on cost, of
community! course
I’m happy to consider Depends on cost, which
what is needed and at should be relatively
what cost. small?

I'm really indifferent to

this. Depends on the price

Doug did that with

It is looking very nice. landscape and wasted
Thanks for doing this 1.2K. Everything still
improvement. looks HORRIBLE.

Lighting is terrible. Get at
least the lighting quotes
from experts.
I am not sure we need to
pay for an aesthetics
committee. Perhaps we
just need some " new
blood."

I don't agree, but if the

majority of the residents
wants this, I will support
it. I am happy with the
More security. amenities here.

I think Plaza one is rather

plain and fabric on chairs
only for safety in coffee room bad

Property needs a "whole I think we should

property" evaluation, address maintenance
not piecemeal actions items first.
 only if there are enough
The general lighting is residents willing to pay
great, if there is a need for upgrades to the
for more security type building, otherwise this
lights that would be a is money down the
benefit. drain.

The Plaza 2 portico

lighting is not good and
the new leds do not
solve the issue. Plaza 1
is overly lit up and Plaza
2 is under lit. There has Only if they are qualified
to be something professionals and we get
between. bids for such a study

Provided reasonable cost

(I know that sounds
unknown wishy washy)

These constant
additional expenses are
unnecessary. The
residents have been
Maybe but need more "nickel and dimed" to
info. death over the years!!!
within reason for the fee
There are many new and existing condominium
complexes near the Plaza and the price per
square foot for many of these far exceeds the
Plaza. If you could add or update amenities at
the Plaza to enhance our property values, which
ones would you like to see addressed? Please
include your own ideas for amenity
enhancements
Open-Ended Response
A fenced dog area for each building.
add golf net (Trackman etc.). That would
enhance our value
Again, I believe that first impressions matter!
We need to update the entrance of Plaza 2
In your view are the grounds for the entire property what you would expect
for your home? Texas has unique weather that demands a professional to
evaluate what would enhance the look and feel of the overall property takin
into account water, maintenance, weather conditions, and seasonal changes
Do you support hiring a professional landscape company to assemble a plan
for the beautification of the entire outdoor property?
Response
Yes - 54.39% - 31
No - 45.61% - 26
 Allow meals to be delivered to the unit

As nice as it would be, space does not allow for

a spa to be built. The more amenities, the
higher our HOA dues. That is why I am happy
with our current amenities. I am willing to pay
more for cosmetic/structural improvements.

at least cosmetic upgrade to pool area- new,

more upbeat umbrellas & pool furniture,
upgrade landscaping
 Buy the land where the old Republic national
building was

Courtesy car with driver Electrical backup for

all building requirements Electrical backup for
all residence requirements Solar panel and
battery backup for all residence requirements

Dog park

Have all of the same types of weight machines

in the Plaza II fitness facility as are in the Plaza I.
 I am very pleased with the amenities at the
Plaza.

I think gym 2 needs to match gym 1 with the

exact equipment. ( peloton, rack bar, kettle
bells) I am tried of going to gym 1 and not
being able to workout due too trainers / clients
doing circuits. It would be helpful to have
another place to train.

If we have the space I’d love to see a pickle ball

court

It is great as is
 Landscaping

Larger umbrellas at the pool to increase the

shade.

New front entrance doors with key access or

assistance from a doorman. Garage security.
Reevaluate our landscape service and have
them provide a plan to enhance our drive up
appearance

Our pool area and Plaza II drive-up appeal and

lobby are dated and hurt market values. We
would support updating these areas to a more
modern feel, but it has proven difficult to get
consensus in the past, as everyone has their
own definition of style. We think the coffee bar
is an added amenity but we would also support
eco-friendly alternatives to the plastic water
bottles.
 Outdoor area- pool and grounds

Outside lighting for mor security

P 1.1 Lobby floor front and back

Paint and replace mirrors in Plaza I elevators,

re-furnish Plaza I lobby, Remove black mold
from exterior.
 Pickleball Court and/or a putting course.

Pool, pickle ball, spa

Refurbish elevators Paint the outside walls …

get the landscape fixed…we have the ugliest
flower beds…dirt out front with a few dead
ferns sporadically It is embarrassing to see the
exterior so darn shabby. Also..trash in flower
beds that I often pick up. Its the “broken
window theory” Pitiful! Let’s start with the
outward and drive up impression before
worrying about turning a little yoga room into a
golf experience.

repair the outside cracked and damaged stucco

or exterior walls

Security should be taken to a much higher level,

fix noisy elevators, Improve the appearance of
the staff and make them look more
professional, Landscaping, especially in front of
Plaza 2 could use a major update.

See above.
 The biggest issue I have is with the lack of
maintenance. There needs to be regular
maintenance such as carpet cleaning, marble
polishing, cleaning or repainting of walls, trim,
and woodwork with damaged. Repainting
should not be slapping a coat of paint on, but
rather taking the surface down to level
necessary to make it look new. Replacement
of the dated doors in the entries to Plaza 2,
refreshing of garage entrance, repair of tear in
insulation in yoga room, refresh of landscaping.
In the 5 years I have lived in Plaza 2, I have seen
very little routine maintenance. Routine
maintenance would go a long way to improve
the living experience.

The elevators need to be attended to. The area

in and around the elevators needs some TLC in
a big way. Renovating/updating that area
would be so nice for us here as well as for our
guests. For example, the area around the
elevator is marred and scratched. Better
lighting in that area would be nice, too. I am
happy to make some recommendations.

The graciousness of Plaza II has always been

important from the front door entry, lobby and
hallways, to the over-all sense of an elegant
"home". NO contemporary decor (Please).
The people - valet and desk are very good
The pool and the outside entry to plaza 2. The
landscaping is terrible

update the elevator interiors in plaza one, the

pool area is nice but it does look somewhat
"dated". game room, dog wash room would be
nice. movie theater, steam room,

Use Conservatory more for resident meetings,

happy hours, football/basketball/hockey games,
Kentucky derby party, Halloween party. Facility
empty almost every day of the year
We are 2 years old - price per sq foot has gone
up tremendously due to climate, a
dysfunctional government, natural
environmental disasters, pandemic, etc. All
things considered I feel that the Plaza has
maintained it’s value well.
We need more security at entrance to garages

Why are we worried about new developments?

Can they stand the test of time like the Plaza?
The plaza is in a neighborhood not next to a
busy street or highway.

Upgrade landscape/ outside lighting/ armed

security guards that are a real threat to
outsiders.
Add a deck inside the treed area adjacent and
behind the fountains to create a nature area
owners can use
 The Plaza boasts several amenities. These include the pool, the pool courtyard, the

for the entire property what you would expect
ique weather that demands a professional to
the look and feel of the overall property taking
nce, weather conditions, and seasonal changes.
ssional landscape company to assemble a plan
on of the entire outdoor property?
On a scale of 0-10 with 1 On a scale of 0-10 with 1 being
being completely dissatisfied completely dissatisfied and 10
and 10 being completely being completely satisfied how
satisfied how would you rate would you rate the pool
the pool? 0 is used if you do courtyard? 0 is used if you do
not use the amenity. not use the amenity.

Comments Open-Ended Response Open-Ended Response

Actually maybe. Carl Neels is one

of the most creative landscape
people I know. A lot of the big
companies aren’t all they should
be. Noreen Haynes is extremely 7.19 average ranking of 44 6.23 average ranking of 49
knowledgeable responses responses

again, if cost permits

Current company overall is doing a

good job for us.
 Don’t we have a contract with a
landscape company already that
does all that? Flower and plant
selection and maintenance?

Have any landscape company

submit a plan to address current
and future needs! Key word
professional

However, I thought this did occur 2

years ago?
 I think the landscape looks great.

I think we need a new set of eyes

to evaluate the landscaping. I am
not sure that the association has to
pay for someone to create a new
landscaping plan!

Landscape plans from professional

now exist

landscaping currently is terrible

 Not necessary

Only if we have input….we have

already spent thousands on this
endeavor and look where we are
now……still looks like Redbird Mall.

Qualified no. I don't think that

Southern Botanical is making good
choices around heartier plants that
can withstand both heat and
activity with neighbors and their
dogs in the front, particularly of
Plaza 2.

The "curb appeal" is extremely

important but a GOOD landscaper
should be able to offer an excellent
product without adding cost to the
homeowners!!!
The landscaping we currently have
is great.

To our understanding, this has

been done several times already.

We already have a landscaping

company. I definitely wouldn't do
anything right now in this heat.

we have a professional co
We have done this several times
before after we have contracted
with a particular landscape
maintenance company. This
assessment needs to be
independent of a particular
landscape management firm

Would want to know cost first.

Don’t we already have a
professional landscape firm?
lude the pool, the pool courtyard, the conservatory, the fitness center in each building, our common area, and yoga/massage room.
On a scale of 0-10 with 1
being completely dissatisfied
and 10 being completely
satisfied how would you rate
the conservatory? 0 is used if
you do not use the amenity.
Open-Ended Response
8.6 average ranking of 50
responses
On a scale of 0-10 with 1 On a scale of 0-10 with 1 being
being completely dissatisfied completely dissatisfied and 10
and 10 being completely being completely satisfied how
satisfied how would you rate would you rate the common
the fitness center? 0 is used if area? 0 is used if you do not
you do not use the amenity. use the amenity.
Open-Ended Response Open-Ended Response
8.46 average ranking of 53 7.2 average ranking of 5
responses responses
 The operating budget for the Association contains 1.2 line items that need to be read and und
as individual line items and where they fit in the overall operating budget. The operating bu
mon area, and yoga/massage room. available on Building link or from the management office.

On a scale of 0-10 with 1

being completely dissatisfied
and 10 being completely
satisfied how would you rate
the yoga/massage room in Based on your review of the budget is it c
Plaza 2? 0 is used if you do not you what money is being spent on what i
use the amenity. Have you reviewed the budget? the association?

Open-Ended Response Response Comment Response

6.32 average ranking of 25 Could I have a hard

responses Yes 32.76% - 19 copy? Yes - 39.02% - 16

Management fees, along

with additional
management fees seem
excessive for what is
No - 67.24% - 39 offered No - 60.98% - 25

not in the past year

 hat need to be read and understood
ng budget. The operating budget is
gement office.

The overall operating budget for management fees is $86.9,92 . This is divided into
4 buckets. On-site management fees -$3.3.7,4.7 (for General Manager & Assistant
General Manager), Professional management fees - $5.1,6.84 (fixed contract fee
for annual FSR home office support, primarily accounting, banking, financial
reporting, HR support and other overhead services), Amenity management fees -
$4.2,76.6 (for 2.4/7 concierge personnel both buildings), Bonuses & incentives
ur review of the budget is it clear to $6,000 (which is partially federal income tax true-up for annual holiday bonus
oney is being spent on what items in payments to FSR and Gold Crown valet staff). Based on your review of the budget
the association? is it clear what value you as a homeowner are receiving for this expense?

Comments Response Comments

As clear and detailed as I

need. I don't need any
more breakdown. Yes - 60.38% - 32 don't have complaints

Attend the Finance

Committee and ask if expenses for cell
you don't understand No - 39.62% - 21 phones? etc. etc.?

I don’t know the exact

break down of who gets
what out of the “4
buckets.” Hopefully, our
trusted owners on the
Board do and are
don't know comfortable with it.
 I have no difficulties with
the $$ amount; my
concern is the training of
the Concierges - most
are very good, some not
have not read so much

Have not read the

budget. The Board
should be well aware
that residents are
frustrated with almost
annual increases in HOA
dies. THAT needs to be
known by those who
create the budget. I have not read

I think these categories

Have not reviewed are pretty clear.
I have not reviewed, but Specifically related to
will. the GM and A-GM

The Plaza OR FSR should

be the source for paying
all bonuses and
incentives. Residents
already pay an
enormous amount in
HOA. Employees should
receive a bonus from
the company from which
I haven’t looked they are employed.

The staff here is

wonderful, from the
management to the
maintenance. It is why
we live here. They are
worth the salaries we
I haven’t read provide.

I would like to see

something forwarded in
an email by the board
outlining how money is
being spent Have not reviewed
 It is unclear what all the
in past reviews, the staff do and are they all
budget provided required based on the
insufficient itemization needs of the association

It would be nice if a
paper hard copy was put
in everyone's mailbox

somewhat

The budget seems

misappropriated in some
areas
 The overall operating budget for valet and porter services is
$7.1.2,1.4.4. This is divided into 2 buckets. Valet - $4.5,000 In the operating budget there is a line item for Lifestyle manage
(for Gold Crown contract staff in both buildings), Porter - This includes Cat Timberlake, dockmaster Julian, and janitorial
$2.6.2,1.4.4 (for FSR on-site maintenance employees). Based including a pool monitor. This budget item totals $1.3.5,2.83. B
on your review of the budget is it clear what value you as a on your review of the budget is it clear what value you as a
homeowner are receiving for this expense? homeowner are receiving for this expense?

Response Comments Response

But would like it clearly

delineated what we can
and cannot expect
Yes - 62.75% - 32 maintenance to do for us Yes - 68.52% - 37

Does the “Porter” bucket

refer to the engineering
No - 37.25% - 19 staff and maids? No - 31.48% - 17

Gold Crown contract

seems high; why do we
have so much turnover
in the valet staff?
 have no complaints

It is clear what is
covered. The
maintenance staff could
definitely use and
upgrade. I am tired of
seeing water buckets on
the carpet and left out
and routine
maintenance not being
done. You would not do
that in your own home.

NO!!!!! Not enough…. it

would be great to know
what we are to expect.
 The employees work
hard for their income.
However, the bonuses
should be given from the
companies that employ
them, not from the
residents.

The valets are all

courteous and
professional

This is an area where I

believe we can reduce
our spend

Valet is high; cut in half

 We have excellent
service, both valet and
concierge. You get what
you pay for..

It is quite expensive for

valet services if not used.
We might consider a
different model for
providing valet services
such as hourly valets and
tip them as they are
used

there is a line item for Lifestyle management.
erlake, dockmaster Julian, and janitorial staff
or. This budget item totals $1.3.5,2.83. Based
the budget is it clear what value you as a
er are receiving for this expense?
Comments
absolutely not. Although I like Cat,
I believe that we need more
energy and events that are more
high energy.
Another area where we can
increase roles and responsibilities
of this individual or current
employee can add to their
position description
I think Cat does a great job.
The total operating budget for maintenance, supplies and repairs is
$2.6.6,03.2. This includes amenity items, building repairs, cleaning,
common area maintenance, electrical supplies, elevators, HVAC,
painting and supplies. (This also includes $3.2,1.5.9 for landscape
items also covered in the landscaping question below). Based on
your review of the budget is it clear what value you as a homeowner
are receiving for this expense?
Response Comments
Cleaning & maintenance
of common areas poor.
Other areas seem quite
Yes - 64.71% - 33 reasonable
Facilities committee
chair should have the
contract available and
review it regularly at
their meetings. At board
meetings, Ellen seems
No - 35.29% - 18 unaware of its contents
Hard to know without
more detail. I think we
as homeowners have to
be careful about
micromanaging.

Janitorial/housekeeping staff is
insufficient for this property. Cat
& Julian do great.
My experience with Julian has
been very positive. I am not as in
touch with Cat.
no complaints
Have not relied the
budget. This is not
laziness on my part but
the Board should keep
the residents costs in
mind when constantly
adding to the HOA fees.
The fees are already
very, very high.
I know the landscaping
has been challenging
over the years. In
comparison to the
Rosewood Mansion, our
landscaping always falls
short.
I think the allocation is
different than I would
propose.
Not sure what you're even talking I think there is room for
about. Julian Lifestyle ?? much improvement

Many of the buttons in

Please maintain gym equipment the elevators do not
and inflation of air held devices work. The elevators look
regularly. like pre-WWII relics.

This actually seems like a low

number. no complaints

Yes, the value is clear, but not the

detail. This item seems like a steal
for the homeowners! Our
housekeepers have to be
underpaid. (As we've read further, These questions are not
we now understand this doesn't worded to elicit
include the housekeeping.) actionable responses
 Why is this so hostile? I don’t This seems incredibly
appreciate the tone and it’s way low for buildings of our
too long! age.

Maintenance is an issue that

needs significant attention by
professional contractors not
handymen Too technical and long
 The budget for lighting is $2,5.5.2 for both The budget for lighting is $2,5.5.2 for both
buildings (largely for light bulb replacements). Are buildings (largely for light bulb replacements). Are
you satisfied with the lighting outside of the front you satisfied with the lighting outside of the front
of the building in Plaza 1? of the building in Plaza 2?

Response Comments Response Comments

add landscape lighting

out front (like across the I don't go in and out at
Yes - 82.69% - 43 street has) Yes - 56.6% - 30 P2 at night.

Honestly, I’m always

arriving by car directly
into the garage. I don’t just lightbulbs or incl
No - 17.31% - 9 see outdoor lighting. No - 32.08% - 17 labor?

I believe plaza 1 has

better lighting than plaza
2 Comments - 11.32% - 6 Not sure
 its terrible See above response

We cannot have an
assessment our bldg. is
fine. If you want hotel go
to ritz the lighting is terrible

yes to outside lighting.

The reason I said no is
that I think that the
bulbs burn out way too
quickly. Might we
purchase more updated The proposed lighting
bulbs with longer life? under canopy on Plaza 2
Well worth the expense! does not fit the building.
 If anything we need
more lighting outside of
P2
 The total landscape budget is $139,323 with 3 buckets. Landscape
The budget for janitorial services is maintenance - $107,064 (Southern Botanical fixed price contract for
$143,149. (FSR housekeeping staff). weekly/monthly/quarterly/annual ground and tree maintenance of
Are you completely satisfied with the scheduled services) , landscape common area maintenance (seasonal
housekeeping services in the and damaged/dead plant replacement, tree removals, etc. - $25,000,
buildings? On a scale of 1-10 with 1 Irrigation - $7,159 (landscape sprinkler system repairs and
being completely dissatisfied and 10 reconfigurations not included in the fixed price agreement). On a scale
being completely satisfied how would of 1-10 with 1 being completely dissatisfied and 10 being completely
you rate the housekeeping services? satisfied how would you rate the landscaping?

Open-Ended Response Open-Ended Response

8.12 average ranking of 52 responses 6.75 average ranking of 50 responses

 There are a number o

The budget is a complicated document that contains 120 line items. On a scale of 0-10 with 1 being
These line items do not have a detailed description of what each completely dissatisfied and 10
encompasses so it is not clear how the funds are being spent. Do you being completely satisfied how
support hiring a third-party audit firm to assess the budget and each would you rate valet services?
line item, adding descriptions to each so the owners can easily 0 is used if you do not use the
determine if their money is being handled properly? service.

Response Comments Open-Ended Response

But why is 3rd party 8.45 average ranking of 49

Yes - 41.07% - 23 audit necessary? responses

Depends on the cost of

hiring a third-party audit
No - 59.93% - 33 firm

FSR accounting dept

should be able to easily
add this detail and it
should automatically be
part of their services.
Homeowners should not
micromanage.

I believe it a "path
forward" approach

I entrust the Board and

Management to manage
the budget appropriately
and have seen no
evidence that they don’t.
 I think adding some
detail to the memo line
of each expense should
be pretty easy going
forward

I’ve heard this outside

service can be very
costly. It can’t be that
difficult to find
“understand” the
breakdown. Isn’t this
something that our
General Manager could
explain to any individual
needing further
clarification?

Must have bids for the

audit

Obviously way too much

confusion with
everything. No
transparency
 PLEASE, keep the costs
down. USE wisdom and
good judgement in ways
that can maintain and
enhance the property
inside out without
adding cost. The
furnishings and carpet
(which was replaced a
few years ago, did NOT
improve the overall
appearance of the lobby
and certainly NOT to the
beautiful marble/granite
floors.

should be done by Board

The line items are way

too broad. it's
concerning.

This would be a waste of

money
 This should be done by
FSR or the board
Treasurer so all residents
can understand what
each line item is in detail
 There are a number of services provided as owners in the Plaza. These include valet, concierge, management, maintenance,

On a scale of 0-10 with 1 being
completely dissatisfied and 10
being completely satisfied how
would you rate concierge
services?
On a scale of 0-10 with 1 being On a scale of 0-10 with 1 being
completely dissatisfied and 10 completely dissatisfied and 10
being completely satisfied how being completely satisfied how
would you rate management would you rate security
services? services?

Open-Ended Response Open-Ended Response Open-Ended Response

8.65 average ranking of 52 7.99 average ranking of 53 6.54 average ranking of 54

responses responses responses
t, concierge, management, maintenance, security, events, housekeeping.

On a scale of 0-10 with 1 being
completely dissatisfied and 10
being completely satisfied how
would you rate maintenance
services?
On a scale of 0-10 with 1 being
completely dissatisfied and 10
being completely satisfied how
would you rate event services,
such as Friday gatherings?
On a scale of 0-10 with 1 being
completely dissatisfied and 10
being completely satisfied how
would you rate housekeeping
services?

Open-Ended Response Open-Ended Response Open-Ended Response

8.25 average ranking of 54 7.92 average ranking of 47 8.08 average ranking of 52

responses responses responses
Everyone has their preferences for communication. The board is The HOA Board has raised dues in March 21.8 (1.2%), Febru
responsible for communicating to the owner's critical and March 22 (5.0%) and are discussing increases fees again
information for many reasons. Communication is not limited to capital projects that exceed $100,000 would you like to voic
just one method. It can be live meetings, e-mail, using Building via a survey or vote so the HOA Board can address what th
link, or regular mail. As an owner what is your preferred owners want? A survey could be similar to this survey with o
method(s) for the board to communicate with you? background and questions to answer?

Response Other (please specify) Response

A combination of
building link, live
49 - Email, 5 - Building Link, 3 - Live meetings, and emails
meetings, 1- Virtual works. Yes - 83.93% - 47

be sensitive to people
who are not able to use
building link No - 16.07% - 9

Do not use the building

link
 Email,

Happy to receive texts as

well. The system may
not allow it.

Hard to remember to
look at Building Link
 I’m also a big fan of
Building Link although
the minutes of meetings
can often run weeks,
months late in being
posted. Also, I’d like to
see updates on the
coming and going of staff
- valet and concierge
specifically. New
personnel are never
introduced except for
senior management.

Live meetings, printed or

electronic informational
bulletins

Text message
dues in March 21.8 (1.2%), February 21.9 (4.0%) The HOA Board has raised dues in March 21.8 (1.2%), February 21.9
re discussing increases fees again for 2022. For (4.0%) and March 22 (5.0%) and are discussing increases fees again for
d $100,000 would you like to voice your opinion 2022. Do you support the ability to vote for any capital expenses by
e HOA Board can address what the majority of using an automated system that is secure to log into and vote to get
uld be similar to this survey with only the specific maximum participation and does not require you to be present to vote?
und and questions to answer? There is a cost for this service but it is less than $50 a year.

Comments Response Comments

absolutely Yes - 67.24% - 39 Because I won’t log in

For way too long I think probably

90% of the owners have had no idea
about anything going on around this
joint and have felt not powerless to
do anything or even understand
anything. Thanks to a few we are
now starting No - 32.76% - 19 Let me know I will leave

There are simply too many

homeowners who would not take
the time for this and it would slow
down an already overly slow
process. The Board should have our
trust. They are owners too. My only
complaint here is how slow they
are to pull the trigger. This can be
proven by reading back over board
meeting minutes to see how long
I don't ever want to get a survey like needed projects take to get board
this again! approval.
 Let me know I will leave unsure

Our dues are too high now. Our

dues are equal to buildings much
larger and luxurious than ours.

Plaza II would have disproportionate

voice on this. Board is elected to
decide.
PLEASE DO NOT RAISE HOA AGAIN
IN 22.2

This is already discussed in the

context of board meetings.

wait, Doug told me that dues have

not been raised in years.!

We support the current board

model.
We’ve lived here since 203. The HOA
dues have seen a slow increase and
we’ve always had a handle on the
reasons. Primarily they’ve been for
mandatory common property
repairs. I don’t recall one instance in
which we were assessed
supplemental dues.

Not enough info.

I believe this is already a rule? Is the

board abiding by the rules?
 The Plaza property is made up of a total of 161
from Plaza 1. Currently, the board is made up o

The HOA board is elected and is responsible for setting budgets, maintaining
and enhancing the property values for the association. The board is also
responsible for communicating effectively with the owners so budgets,
capital projects, concerns, and monthly expenditures are clearly reported
and available to the owners. Are you satisfied with the communication of Do you support increasing the number of board
the board as it relates to transparency and your understanding of what is to 9 to allow a board member to chair every co
happening with budgets, spending, capital projects, and other matters with additional knowledge to support the work r
without having to attend any committee meetings or board meetings? the board that is now with committees

Response Comments Response

Could they put a copy of

Yes - 43.86% - 25 minutes in condos? Yes - 60% - 33

I admire those who work

on the board and also
assume they represent
No - 40.35% - 23 all residents. No - 40% - 22

I am satisfied and if I
wasn’t I would run for a
seat on the Board and
hope to garner enough
Comments - 15.79% - 9 votes to be elected.
I would like to see more
communication from the
Board before major
expenditures.

somewhat - I believe
owners should have
more opportunities to
listen to what is being
discuss in terms of
budget and other items
It should not be left to
sub committees

The minutes are

unusually brief. Seldom
are actual discussion
documented, even in
headline format. It feels
like corners are being cut
to minimize the time it
takes to document the
meetings and/or there is
a desire by management
and The Board to share
as little as possible.
There is little outreach
by the board except to
notify residents of
scheduled meetings
which are often difficult
for many residents to
attend

there is never a reply

email address on any
correspondence from
the Board. Every time
we've voted on
improvements, the
choices were all one
style...we first need to
survey the style that is
most desirable before
giving us choices that all
belong to an outdated
style!

We are new owners. I

am not able to answer
this question yet.
s made up of a total of 161 units with 5 in Plaza 1 and 111 in Plaza 2. This means 66% of the income is from Plaza 2 and 34 %
ly, the board is made up of two owners from each building and one can be from either. Bylaws support no less than three (3)
and no more than nine (9).

asing the number of board members

member to chair every committee Do you support increasing the number of board members to either 7 or 9 with 66%
edge to support the work required by being from Plaza 2 and 34% being from Plaza 1 since this is how the population of the
at is now with committees? buildings is separated?

Comments Response

Good luck. Yes - 56.6% - 30

Historically, it’s been a

challenge to get owners
willing to serve. Almost
doubling the need seems
undoable No - 43.4% - 23

I have no objection to
increasing the number
on the Board. However,
volunteers to stand for
election might be hard. I
would support a Board
comprised of 2 PLI &
3PLII.
 I have been on many
philanthropic boards and
this truly seems like a
very " closed " board
along with the current
management team!

I support but also doubt

you will get enough
people to serve
consistently at that level.
I am concerned about
the focus on these
percentages. All board
members should be
focused on all of the
property because they
are interdependent.

If handled the right way.

 If people are willing to
step up and run, I am
fine with an increase. I
might try 7 first.

Indifferent

It’s hard enough to find

volunteer board
members. How much of
the budget is spent on
Plaza II v. Plaza I?

More board members

equate to more ideas
and diversity and allow
the projects to be
handled more
thoroughly and
effectively
 Only if there is equal
representation for both
buildings

Whatever is deiced on
this matter is fine as
long as they are fiscally
responsible, keeping in
mind the constant
increase to homeowners
with every decision.
n Plaza 2. This means 66% of the income is from Plaza 2 and 34 %
and one can be from either. Bylaws support no less than three (3)
ne (9).

creasing the number of board members to either 7 or 9 with 66%

and 34% being from Plaza 1 since this is how the population of the
buildings is separated?

Comments

I need more information. How was the current

configuration arrived upon? Is it based upon square
footage of ownership in each building or was it
mandatory. I think you have to keep as much equal
representation as possible to preserve value in both
buildings. Head count should not be the only
determining factor in board membership.

I think it depends on the costs that each owner pays

per sq. ft. I would hope that we care as a total
community

In my opinion, the Board has operated efficiently in the

6 I have lived here. I believe the Board size is
appropriate.
Plaza 1 should be separate from plaza 2

same as above.

See above explanation.

 See above note in previous question

Seven might be doable; support the proposed Board

split.

The dues should be disparate since Plaza 2 uses the

grounds twice as much as Plaza 1.

Seriously? Who wants to serve? Hard enough to get

folks to run and serve on the Board. It’s a not a
thankful job
 Based on your experience and lifestyle do you want the Plaza to be more like a hotel experience from the time you arrive so
it has more of a hotel feel than a residence?

What do you like most about living in this development?

Open-Ended Response

As a single woman I like the feel of a hotel experience. I like to valet park,
to have my groceries delivered to my unit, to avoid a parking garage and
the security of a 2.4/he front desk concierge. What does disappoint is a
recent change in management policy. Several years ago valet personnel or
maintenance were allowed to help with simple, quick tasks like laying down
a new area rug or installing outside patio flower boxes or watering plants
while residents were on vacation. The current policy is that residents must
pay for employees to perform such tasks when they are off duty

Convenience as is now

Convenient and private and kept up

 Easy lifestyle and convenience of services

Great location and ease of lock-and-leave.

having amenities like the gym, service, and conservatory on-site; lock and
leave living with security and deliveries regardless if we're in town;
proximity to the trail and restaurants; the residents are the greatest!
 home not hotel

I bought in 21.9 because I liked the grounds, the people and the location. I
wouldn't change a thing. I have a courtyard view and am extremely happy
with it.

I don't want it to feel like a hotel at all. Safety. Amenities. Community.

I like Plaza 1 because it is calm, well maintained, and private

 I like that it feels like a home. I live here because I did not want the
pretension of other many other high rises. It fits into the neighborhood. I
do not want to change the vibe of the buildings, but I would like them to be
better maintained and for there to be maintenance, landscaping, and
improvement plans.

I like the fact it is a home not a hotel

I like the people here. Great friends. Great location . I like feeling
safe….even with the recent issues …I still feel safe here.

I like things as they are. I definitely do not want a dues raise!

 I truly do not need it to be like a hotel. I want it to be an exclusive
residence with amenities that are up to date.

If I want to live in a hotel I can move to a hotel. I chose Plaza one because
of the amenities of living in a high rise.

It has a classy vibe to it. I feel safe and comfortable.

It's not a hotel

 Location

location

Location and carefree high rise lifestyle

Location- not high traffic or on Turtle Creek where condos have alot of
noice. Also, has spacious outdoor areas.
Location, amenities, safety systems. The focus on the property security
should be enhanced

location, location, location

Nice service

The courtyard and pool area in the summer and the carefree lifestyle of
lock and leave

No hotel feel needed

No on the hotel feel so long as the quality of the services remain high.
 not interested in converting to a hotel; this should not be an air b&b

Privacy and secure feeling that comes with locking and leaving with good
maintenance inspection and general management. These are luxury homes
that are private, not a busy hotel .

Privacy and service

Professional, efficient management Lack of ostentatiousness

Safety

Security, view, location, fitness center, conservatory, pool.

The amenities and the residents.

The elegance in furnishings, never contemporary, offering a true sense of

graciousness. The Plaza is NOT a Chinese structure with all steel and glass,
nor should it ever be. There are MANY, MANY people who seek and
appreciate elegance.
 The quality of management, concierge and valet services.

The staff, amenities, location, cost, overall environment.

Turn-key living after having the responsibility of a home and the

maintenance of it. New friends also make it very congenial. We feel safe
and happy here. The staff has been a huge part of making it feel
welcoming and I am grateful.
Unless we get a better view of how to make 2 building seem more like a
hotel—-when there is no hotel—this concept escapes us. We want our
home to be well kept, attractive, and turn key.
Valet, View , lock and go

We feel like we currently have a hotel experience with valet parking, a

concierge service, a gym, and towels and drinks at the pool. The pool and
the gym are often empty and always available. The Board is doing an
excellent job and the staff is outstanding. The buildings are fully occupied.
Units that come up for sale, sell quickly. We attract an over-6s upper
middle class buyer and second home owner wanting a more traditional feel
high-rise property at a good price. We do not support raising HOAs for
additional services.
We like the general area being close to Katy Trail and The Mansion. For
those wanting this "Hotel Lifestyle" the Ritz has units available as well Hall
Arts. As well, you can pre purchase at the Four Seasons.
When I moved to Plaza 2, I liked the connection and management with the
Mansion.
Why would I want this to be a 'hotel' experience. It is my home/residence.
If I want a hotel experience I can go to the Rosewood.
o be more like a hotel experience from the time you arrive so
eel than a residence?

The budget for security is $76,133. Based on

recent security issues are you satisfied with the
What specific changes would you like to see security provided for the association and its
improved in this community? buildings?

Open-Ended Response Response Comments

As discussed at the
meeting, the addition of
alarms and lights are a
low cost method to solve
these issues. And, better
training and oversite by
Better landscaping Yes - 42.59% - 23 the dock manager.

Better recreational facilities that promote more Can't understand the

interaction. No - 57.41% - 31 bicycles from our garage

Have no idea what

security that budget
better security pays for
 I believe that the
incidents were ones that
couldn't be avoided. We
as residents can all play
a better part as well as
outlined by the officer
who came to the board
meeting. Please send
out that information to
Clean mold or whatever it is off the front and the residents if you
back of Plaza 1 haven't already.

I do not understand
garage 2 and the money
paid for the door.
Really? We should have
voted on a new door! So,
they spent money on a
non refundable deposit?
It does not make sense!
But, if is a signed deal so
Dog park. it is done.

Drive-up appeal and lobby for Plaza II, pool area

needs to be more inviting with more green space I don’t know many
and less stone. details
 I see this as an isolated
incidence. Security has
been great for many
Elevators need better management years.

Mainly concerned with

front desk should ask all non residence who enter the garage and garage
building , name and why they are their name door situation.

Hopefully this has been addressed in my above More lighting on sides of

responses buildings

need more cameras and

ways to monitor who
goes thru the garage
I am very happy with the services we receive. without credentials.
 I do not want this to be like a hotel. I want it to
be like a lovingly cared for home. We have the
amenities of the Mansion that we have access to.
As stated above, I would like better maintenance
and a detailed plan for improvements and
replacements so we are proactive not reactive.
Also, I have often felt that when I went to the
manager and assistant manager, they were
completely disinterested in my thoughts or Personal responsibility
questions or did nothing to follow through on the also is a relevant
issues. They need to be more responsive. Staff consideration. Not
takes their lead from the top. Hopefully, the next everything can be
manager will be more responsive and willing to avoided or accounted
listen to all residents. for.

I don’t want to live in a hotel environment and if I Recent incidents…theft

did, I would have bought at the Ritz. ….etc!

security concerns seem

to be increasing all the
time. if we need more
we should budget
I feel I’ve addressed this in previous responses accordingly

There are many answers

ot this
question..........The Plaza
is not a prison nor is it a
diplomatic residence.
Security is important and
should be take seriously
i think we need top notch valet. Some of the by the company that
staff are totally super and some are really poor. provides it.
 Throwing money at the
security issue is not
going to solve anything.
This is much more about
residents changing their
I would like to see the Plaza become a First Class behavior to ensure a
place to live. There are many changes, repairs, more secure
and replacements needed to bring the Plaza to environment than
First Class Standing again. anything else

Too many incidents that

It is enough like a hotel already appear to be avoidable

We live in an urban area.

Unless we hire a full
time guard at every
garage opening, thefts it
It is not a hotel and I don't want it to be a hotel. If items left in parking
I want a hotel experience, I spend the night at a spaces will occur on
hotel. occasion. I feel safe here

Minor things in cosmetic stuff for P2 but the

elevator interior panels need improvements in
accepting input (floor selection lights come on
comforting choice but then turn off). The
doorway from reception to the elevator hall
needs sprucing up. The hallways on the floors Where does this spend
need some updating too. go?
 More affordable HOA.

More experienced and seasoned concierge and

valet staff. New hires do not reflect elevated
experience expected in our community

No rentals

none
 None

Not a hotel! Increase security and limit access

from outsiders!

not if it means additional expense

Nothing

Please return "the vision of the Plaza" to one of

elegance and graciousness. The carpeting is
awful; a mistake when it was replaced a few
years ago with very poor quality that clashes with
the gorgeous marble/granite flooring. However,
changing the carpeting again would only add
more costs for the homeowners. I believe very
few residents felt the original carpeting needed
to be replaced and certainly not with basic
taupe/white Middle Eastern design. Of course,
that "carpet" was chosen when a decision was
made to repaint the walls taupe......another
unnecessary expense.
Pool area could use cushions on all chairs to
update the area quickly. Gym 2 needs to be
improved to match gym 1.
 Renovating elevator area. Get a new door that
enters into that area. The one we have is really
worn and old. It doesn't fit the lobby well.

Safety

Satisfied
See above.
Some things need updating but the fit and finish
of the place is great

Specialized training for the staff can do this.

Seems to be some employees that really work
(i.e. Darren) but many others are sitting around
and do not get up to open door, etc

Take pride in the appearance both inside and

out!~. When things look shabby…get it fixed…quit
settling …..get involved..if you see something…
say something…start caring! This survey has
been invaluable to get us all thinking!

The mold on the buildings and the landscaping

are atrocious.
 We do feel all the service vehicles parked on
Gillespie present a hazard to those entering or
exiting the driveway or garage. Could we
approach the city to get a no-parking zone in
front of the building?

We should modernize the pool area. It's dated

and tired

With all of this anger and hostility, I would like to

see Plaza One and 2 separate.

Again? NO. So repetitive

Much better board communication
We appreciate your time in taking this
survey. Are there any other comments
you would add or areas you believe
should be addressed? We all own this
beautiful building together so all of us
want our property values to increase.
Thank you for being a good neighbor
and partner.

Open-Ended Response

Change is difficult but the owner’s of the

Plaza are all up to making change
happen.

I am happy with things as they are.

I am hearing all sorts of rumors. I have

never been one to buy into gossip. It
saddens me that more residents do not
participate in the meetings. Perhaps,
this building may need to have a person
that gathers people together? I get a
feeling that Cat , et al, are not wanting
people to get together. Other friends of
mine live in high rises in Dallas that offer
unity. I wish I could say that about our
building. It makes me wonder that
there is a reason.. either that, or it is
true complacency.
 I often feel like updating and other
changes are made by owners rather
than professionals. Major decisions and
expenditures should involve
professional consultants. We are all
owners - not professional building
managers, architects, designers, etc. By
planning ahead and engaging
appropriate professionals, I think we
improve the living experience. It seems
like FRS should be assisting in these
issues as well under our direction.

I think the HOA should consider

reapportioning the parking spaces. One
bedrooms get 2 parking spaces, 2
bedrooms get 2 parking spaces, and 3
bedrooms get 2 parking spaces. That is
great if you have a one bedroom, but is
not fair if you own a 3 bedroom and the
HOA wants to charge $30 per month if
you need a third space. Not very well
thought out since there are a significant
number of spaces "owned" by the HOA
that never get used.

In 2 years, this is first attempt to

determine use of facilities... shame!
 It is a beautiful property I hope we all
want to enhance and enjoy. I’d like to
know my neighbors better. Wish we
had more socials or made more use of
the Conservatory for fun lectures or
sports watching parties or book clubs or
anything. Facility sits empty

Keep it updated but don’t cheapen the

common areas in Plaza 2 .

No additional comments. Just a vote of

appreciation for this initiative and
follow-up

One more time.......PLEASE DO NOT

RAISE HOA AGAIN in 22.2!
 Plaza II common area needs to be
updated

Raising the HOA is a problem. My family

lived at the ritz for a long time whoever
wants to live in a hotel should go there.
Plaza 1 residents do not have the same
views. Please do not increase our HOA.

Thank you

Thank you for getting our input. These

survey questions are general in nature
and cannot be adequately answered
without more details, however, this can
be a good starting point for what
direction we'd like to see us head.
There is a limit to our budgetary means
which means prioritizing the areas we
can address. Without a doubt, Plaza II is
under-represented on the Board.
Thank you for taking the time and your
efforts to create the survey

Thanks

The fogged windows should be replaced

by the HOA

The Plaza II lobby needs updating.

 The wording in much of this survey is
biased and somewhat combative. I'm
actually offended by the focus here. I
am concerned that this is going to
create competition between building
and distrust amongst neighbors. My
biggest concern from a building
perspective is the structural integrity of
the facilities. Yes, marketability is
important but this is an older building
(compared to those referenced
throughout this survey) and systems are
aging. Our board members serve as
volunteers and our management
company has done a great job.
Rosewood was a horrible management
company and we pay substantially less
with FSR.

This is a beautiful property. There is

always room for improvements, but we
are not for making it like a hotel. It is our
home. We also want to stress the
people that work here are what make
Plaza One and Two special. They are
worth every dollar we pay them.

This may be the most unprofessional

survey I have ever seen. It is unfortunate
that a few people who are unhappy are
creating such divisiveness and hostility
among the residents. I am very pleased
with the Plaza and if I wasn't I would
look to move.

This survey is divisive and

unprofessional. I purchased my home
here because I like the staff, location,
service and overall environment. I
would suggest that there are many
other buildings in the DFW area that
would better suit your needs and
expectations. Please don’t push your
ideas on everyone and ruin what many
of us believe is a great place to live.
 We are happy to call the Plaza our
home. This survey is very relevant and I
believe we should be asking ourselves
these questions annually in order to
keep the amenities and appearance of
our building up to date. Always making
improvements in our environment will
make for a better spot to call home!

We are impressed and so grateful that

you have volunteered the time and
effort to provide all owners this
opportunity. Thank you!

What percent of total operating expense

are allocated to P1 and P2.

You can't make this a contemporary

building; it is traditional, and the target
market is not 3 somethings. Basic
marketing means you look at your target
market; much of the expenditures are a
waste. What do the proponents of this
survey think the target market is? If you
can't answer that question you are
wasting your time.

This is unprofessional/biased/ way too

long.