Stargate Volvo

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Stargate Volvo: Online and Test drive 2023 (#11309930)

Evaluation Requirements Location Info

This Evaluation must be performed
between 31/05/23 and 31/05/23 ,
on these days and times : opening days, opening hours
This Evaluation must be submitted by 30/05/23
G.A.A. S.A.L. (Holding) Jordan (ID# 3JO5314)
199 Arar St., Wadi Saqra
Amman, NA, JO 11844
NOTE FOR   3JO5314: G.A.A. S.A.L. (Holding) Jordan (Hide)
Important Information
For the section Online JOURNEY It is very important that
you do the search in the local language of the country
where the Volvo dealership you are assigned to can be
found.
Please respect the different waiting times (e.g. reply on
your test drive request, follow up call and the
satisfaction survey) all different waiting time you find in
the Guidelines.
GPS Verifier is mandatory for the visits, you find the
information in the Guidelines

Evaluation Info Shopper Info

   
Your Evaluation Fee: 35.00 ahmad alabed (1178691)
Approved Expenses: 0.00 alabed_ahmad@yahoo.com
Comments:  
 Dear Evaluator, If this information is not correct, PLEASE CLICK HERE

Do you like the automotive industry, the nice brand new

cars? Now you have the opportunity to test this feeling
in some Volvo dealerships!

Timings

This evaluation consists of a desktop research, booking

appointment online and by phone and an in-person
visit for a Test drive.

Special requirements

Driving license

Scenario

Your task will be to do a small desktop research, book

an appointment for test drive and go for a test drive
with a new Volvo XC60.

Language

Visit: Local language

Guidelines: English
GPS verifier 
It is mandatory to use the GPSVerifier app. As a proof of
visit you must identify your location trough the
GPSVerifier app on your smart phone. This simple app
provides you a unique code when you use it at the
dealership. The code needs to be entered in the
questionnaire.

If you are interested in this evaluation, please apply Do

not apply, if you cannot perform the mystery visit
during the above mentioned timings.

Let me know if you have any questions.

Kind regards,
 Benhur Kulkarni
bkulkarni@bareinternational.com

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SHOP GUIDELINES  
Time-saving tips and frequently asked questions
Please enter your
GPS Verifier Code
here:(REQUIRED)

Question Answer
Date shop performed Day Mon Year

ONLINE JOURNEY
PART 1: ONLINE AND PHONE
Please do a search in Google on the following key words: • I would like to buy a premium car • Best SUV car • Zero
Collision car • Best green car • Best electric car
1. Key word: I would like to buy a premium car, Volvo was 1st
listed:
2nd

3rd

4th

Top paid advert

Not on first page at all

 
1a. Please upload your print screen of your search on the Upload    
key word: I would like to buy a premium car  
2. Key word: Best SUV car, Volvo was listed: 1st

2nd

3rd

4th

Top paid advert

Not on first page at all

 
2 a. Please upload your print screen of your search on the Upload    
key word: Best SUV car  
3. 1. Key word: Zero Collision car, Volvo was listed: 1st

2nd

3rd

4th

Top paid advert

Not on first page at all

 
3 a. Please upload your print screen of your search on the Upload    
key word: Zero Collision car  
4. Key word: Safest car, Volvo was listed: 1st

2nd
 Question Answer
3rd

4th

Top paid advert

Not on first page at all

 
4 a. Please upload your print screen of your search on the Upload    
key word: Safest car  
5. Key word: Best electric car, Volvo was listed: 1st

2nd

3rd

4th

Top paid advert

Not on first page at all

 
5 a. Please upload your print screen of your search on the Upload    
key word: Best electric car  
Please search Key words: Volvo Cars + country name
6. Please upload here the print screen of your search on Upload    
Volvo Cars + country name  
Please search for: Key words: Volvo Cars + desired city name
7. Please upload here the print screen of your search on Upload    
Volvo Cars + desired city name  
7a. Are you satisfied with the proximity of the location to Yes
your city?
No

 
7b. Please indicate here the city name you searched for:
 
8. I found the contact phone number on the Volvo web Yes
page 
No

 
9. I found the opening hours. Yes

No

 
10. I found the offer page Yes

No

 
11. I found the model XC60 Yes

No

 
12. I completed the car configurator Yes

No

 
13. Did it take less than 5 min to complete the car Yes
configurator?
No
 Question Answer
 
14. I found the Test Drive Form within less than 30 sec. Yes

No

ONLINE TO OFFLINE JOURNEY

SUBMISSION OF THE TEST DRIVE FORM
Please submit the Test Drive Form.
15. Date of sending the test drive form Clear Answer

 
16. Time of sending the test drive form 00  :  00  
 
17. After filling out the Test Drive Form request I received Yes
an email with the confirmation on my test drive request
(automatic sent generic email). No

 
We value your privacy therefore we kindly ask you to BLANK ANY PERSONAL DETAILS (also of the sales person)
mentioned on any documents before uploading
Please make sure to check your spam folder
Please allow waiting time of 2 working days (48 hrs)
18. After sending out the Test Drive request, were you Yes
contacted by Volvo Cars (via personalized email or direct
phone call)? No

 
We value your privacy therefore we kindly ask you to BLANK ANY PERSONAL DETAILS (also of the sales person)
mentioned on any documents before uploading
SUBMISSION OF THE 2ND TEST DRIVE FORM
In case you did not receive any response after 48 working hours (excluding generic email), please submit the 2nd
Test Drive Form.
We value your privacy therefore we kindly ask you to BLANK ANY PERSONAL DETAILS (also of the sales person)
mentioned on any documents before uploading
PHONE CALL
What was the result of the phone call(s)? No answer even after my 3 attempts

Contact but there is no XC60 nor CX90 available for

test drive

Contact, appointment arranged

 
ALTERNATIVE STEPS:

1. If requested car is not available, please ask if XC90 is available.

2. If XC90 is available please continue the appointment process.
3. If XC90 is also NOT available, please end the survey.
32. Date of Test drive Clear Answer

 
We value your privacy therefore we kindly ask you to BLANK ANY PERSONAL DETAILS (also of the sales person)
mentioned on any documents before uploading
48. I received within 2 weeks an e-mail with a survey to Yes
measure the customer satisfaction
No

 
49. Overall comments: What did you particularly like/dislike? What would you have done differently? Any
suggestions are welcome.
 
Spell Check
 Question Answer

 
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