HILAL SHAH

CAREER OBJECTIVE
To build a successful career in sales and marketing,
leveraging my skills and expertise to drive business
growth and contribute to the success of the

CONTACT organization. To continually improve my knowledge

and skills in sales and marketing, and to stay up-to-

+971568687213 date on industry trends and best practices.

Dubai, UAE EXPERIENCE

hilalshah709@gmail.com
Call Center Agent
Louis Global Marketing Management (Currently Working)

EDUCATION Making outbound calls to customers to provide

information or follow up on their inquiries.
Bachelor of technology Using CRM software to document and track customer
Abasyn University interactions and ensure accuracy of information.
2015-2019 Maintaining a positive and professional attitude towards
customers and colleagues.
Meeting or exceeding performance targets
SKILLS such as call quality, productivity, and customer
satisfaction.
Negotiation Staying up-to-date with company policies, procedures,
and services to provide accurate information to customer.
Critical Thinking
Sales Representative
Time Management
Trusty Wear (2020-2022)
Project Planning
Provided excellent customer service, assisting
Communication customers with inquiries, finding suitable clothing, and
offering styling advice.
Design & Scale
Demonstrated strong product knowledge, staying
updated on fashion trends, fabrics, and brands.
Resolved customer complaints promptly, ensuring
LANGUAGES satisfaction.
Contributed to sales targets by upselling and cross-
English selling.
Urdu Participated in inventory counts, ensuring stock
accuracy.
Hindi
Operated cash registers accurately and securely,
following store procedures.