KEY​ ​WORDS:

BUBBLY​ ​PERSONALITY
SENSE​ ​OF​ ​HUMOR
ENERGETIC
PASSIONATE
LEADER
ORGANISED
CREATIVE
PUNCTUAL
HARD​ ​WORKING
SELF​ ​MOTIVATED
CUSTOMER​ ​FOCUSED
TEAM​ ​PLAYER

PERSONAL​ ​DETAILS:

SHANNON​ ​TRAINER
30​ ​DECEMBER​ ​1980
SOUTH​ ​AFRICAN
17​ ​SOUTH​ ​WAY​ ​ROAD
27​ ​KELVIN​ ​ ​MANOR
KELVIN
2196

DRIVERS​ ​LICENSE​ ​YES

+27​ ​72​ ​7705419
888SHANNON@GMAIL.COM

EMPLOYMENT​ ​HISTORY
 STRANDBAG​ ​HIGHPOINT​ ​MELBOURNE​ ​AUSTRALIA
SEPTEMBER​ ​2016-JANUARY​ ​2017
POSITION:​ ​STORE​ ​MANAGER

Managing​ ​team​ ​members​ ​&​ ​induction​ ​training.​ ​Reports​ ​&​ ​feedback​ ​to​ ​head​ ​office.
Understanding​ ​my​ ​team​ ​members​ ​&​ ​achieving​ ​the​ ​best​ ​out​ ​of​ ​the​ ​them.​ ​(Commutation,​ ​listening,​ ​setting​ ​achievable
goals​ ​&​ ​understanding)
Daily​ ​briefing​ ​team​ ​members.
Interviewing​ ​&​ ​recruiting​ ​new​ ​team​ ​members.
Weekly​ ​Payrolls​ ​Reports.
Rostering
Petty​ ​cash​ ​&​ ​cash​ ​up.
Reporting​ ​to​ ​Op-manager​ ​&​ ​higher​ ​management.
Settling​ ​up​ ​target​ ​excel​ ​spread​ ​sheets.
Understanding​ ​Targets​ ​and​ ​giving​ ​feedback​ ​to​ ​head​ ​office​ ​&​ ​team​ ​members
Weekly​ ​&​ ​monthly​ ​Reports.
Daily​ ​courts​ ​excel​ ​spreadsheets​ ​reported.
Weekly​ ​conference​ ​calls​ ​between​ ​other​ ​stores​ ​and​ ​higher​ ​management
Working​ ​on​ ​POS​ ​system.
VM​ ​&​ ​store​ ​standard​ ​achieved​ ​that​ ​is​ ​set​ ​by​ ​head​ ​office
Receiving​ ​daily​ ​product,​ ​unpacking,​ ​security​ ​tagging​ ​&​ ​excepting​ ​into​ ​stock.
Transferring​ ​in​ ​&​ ​out
Stock​ ​control​ ​&​ ​theft​ ​issues
Managing​ ​Stock​ ​takes
Problem​ ​solving​ ​system​ ​issues​ ​&​ ​store
Procedures​ ​&​ ​polices​ ​follow​ ​through
Planning​ ​VIP​ ​Nights
Xmas​ ​&​ ​Boxing​ ​Day​ ​sale​ ​prep​ ​&​ ​managing​ ​meetings.
Building​ ​rapport​ ​with​ ​clients

PASPALEY​ ​PEARLING​ ​COMPANY​ ​CROWN​ ​BOUTIQUE​ ​MELBOURNE​ ​AUSTRALIA

FEBRUARY​ ​2016-AUGUST​ ​2016
POSITION:​ ​SALES​ ​ASSISTANT

​ ​Exceptional​ ​Luxury​ ​customer​ ​service​ ​&​ ​Product​ ​Knowledge,​ ​inviting​ ​clients​ ​to​ ​VIP​ ​Pearl​ ​farm​ ​Trips​ ​&​ ​Hosting​ ​VIP
Events​ ​.​ ​Building​ ​new​ ​clients,​ ​Understanding​ ​their​ ​needs.
​ ​Working​ ​closely​ ​with​ ​team​ ​and​ ​management.​ ​Building​ ​relationship​ ​with​ ​co​ ​-workers.​ ​Helping​ ​each​ ​other.
Jewelry​ ​set​ ​up​ ​and​ ​VM​ ​Standards.
​ ​Store​ ​opening​ ​&​ ​closing​ ​procedure.
Achieving​ ​Targets,​ ​understanding​ ​KPI’s​ ​,​ ​AVS​ ​&​ ​IPU.​ ​Giving​ ​feedback​ ​on​ ​product.​ ​Reports​ ​on​ ​sales​ ​&​ ​Important
information.
Following​ ​Code​ ​of​ ​ethics,​ ​Standard,​ ​Procedures​ ​&​ ​Dress​ ​code.
​ ​Working​ ​on​ ​POS​ ​system

JANE​ ​RAMSAY​ ​BOUTIQUE​ ​SOUTH​ ​MELBOURNE​ ​MELBOURNE​ ​AUSTRALIA

DECEMBER​ ​2015-FEBRUARY​ ​2016
POSITION:​ ​BOUTIQUE​ ​MANAGER
COMPANY​ ​CLOSED​ ​DOWN

Exceptional​ ​luxury​ ​customer​ ​service.​ ​Building​ ​client​ ​base​ ​&​ ​rapport.​ ​One​ ​to​ ​one​ ​styling​ ​sessions.​ ​Data​ ​capture.
VM​ ​store​ ​&​ ​planning​ ​window​ ​displays.​ ​Helping​ ​with​ ​photo​ ​shoot​ ​&​ ​new​ ​product​ ​launch.
Briefing​ ​team​ ​members​ ​&​ ​training​ ​team​ ​members.​ ​One​ ​to​ ​one​ ​meetings​ ​&
Setting​ ​team​ ​budgets,​ ​KPI,s,​ ​AVS​ ​&​ ​IPU.
Procedures​ ​&​ ​Policies​ ​followed
Weekly​ ​reports​ ​&​ ​sales​ ​reports

LOUIS​ ​VUITTON​ ​PTY​ ​V&A​ ​WATERFRONT​ ​CAPE​ ​TOWN​ ​SOUTH​ ​AFRICA

JUNE​ ​2013​ ​–​ ​APRIL​ ​2015
POSITION:​ ​CLIENT​ ​ADVISOR​ ​&​ ​SHOE​ ​CORRESPONDENT.
DUTIES​ ​&​ ​ACTIVATES:

Dealing​ ​with​ ​clients​ ​on​ ​a​ ​day​ ​to​ ​day​ ​bases,​​ ​,​ ​Exceptional​ ​Luxury​ ​customer​ ​service​ ​&​ ​Product​ ​Knowledge.,​ ​Emailing
clients​ ​on​ ​new​ ​ ​launches​ ​&​ ​any​ ​information​ ​needed.​ ​Serving​ ​ ​Drinks.​ ​Handling​ ​of​ ​large​ ​cash​ ​amounts.​ ​Working
closely​ ​with​ ​the​ ​team,​ ​management​ ​&​ ​head​ ​office.​​ ​Daily​ ​Operation​ ​Procedures​ ​&​ ​Policies​ ​maintained,
Training​ ​of​ ​new​ ​season​ ​shoe​ ​Launches​ ​,​ ​Managing​ ​of​ ​the​ ​shoe​ ​stockrooms.​ ​VM​ ​on​ ​the​ ​new​ ​shoes​ ​and​ ​rotation.
Traveling​ ​to​ ​London​ ​&​ ​Paris.​ ​Working​ ​in​ ​new​ ​Bond​ ​Street,​ ​London.

DECJUBA​ ​BOUTIQUE​ ​CHADSTONE​ ​MELBOURNE​ ​AUSTRALIA

April​ ​2012​ ​–January​ ​2013
POSITION:​ ​FLAGSHIP​ ​STORE​ ​MANAGER
DUTIES​ ​&​ ​ACTIVATES:
Daily​ ​Operation​ ​Procedures​ ​&​ ​Policies​ ​maintained,​ ​Monthly​ ​Wage​ ​Control​ ​&​ ​Petty​ ​cash.​ ​Cashing​ ​up.
Daily​ ​Banking​ ​Procedures.​ ​Achieving​ ​Monthly​ ​&​ ​Weekly​ ​Budgets,​ ​IPS​ ​&​ ​AVS.​ ​Monthly​ ​&​ ​Weekly​ ​Tracking​ ​Reports.
Emails​ ​Daily​ ​Operation​ ​Procedures​ ​&​ ​Policies​ ​maintained,​ ​&​ ​Feedback​ ​on​ ​important​ ​information​ ​that​ ​Head​ ​Office
would​ ​need,​ ​Report​ ​to​ ​Area​ ​Manager​ ​&​ ​National​ ​Regional​ ​Manager.
Planning​ ​monthly​ ​Rosters.​ ​ ​Interviewing,​ ​Hiring,​ ​Reference​ ​Checks​ ​&​ ​Training​ ​new​ ​team​ ​member.​ ​ ​Mentoring​ ​other
store​ ​managers​ ​&​ ​team​ ​members.​ ​Daily​ ​briefing​ ​team​ ​members.​ ​ ​Team​ ​meetings
20+​ ​Team​ ​members.
Monthly​ ​&​ ​Daily​ ​Paperwork.​ ​SWOT​ ​analysis​ ​ ​Maintaining​ ​large​ ​stock​ ​ ​hold.​ ​Unpacking​ ​one​ ​hundred​ ​boxes​ ​a​ ​week​ ​or
more.​ ​Stock​ ​Take,​ ​Stock​ ​Loss,​ ​Stock​ ​Receipts​ ​&​ ​Transfers.​ ​Security​ ​Procedures.​ ​Working​ ​on​ ​POS​ ​system.​ ​Sales,
Exchanges,​ ​Credit​ ​notes,​ ​Gift​ ​Vouches​ ​&​ ​Refunds.​ ​Online​ ​store​ ​order​ ​to​ ​be​ ​posted.​ ​Customer​ ​Phone​ ​order​ ​posted.
Organizing​ ​&​ ​planning
Store​ ​Weekly​ ​Visual​ ​Merchandise​ ​Layout​ ​guide​ ​setup​ ​to​ ​complete,​ ​Signage​ ​set​ ​up​ ​weekly.​ ​Table,​ ​Shoe​ ​&​ ​Accessory
wall​ ​set​ ​up​ ​weekly.​ ​Morning​ ​Replenishment​ ​standards​ ​&​ ​Store​ ​standards.​ ​Sale​ ​set​ ​up.
Planning​ ​&​ ​organize​ ​Events​ ​set​ ​ups.
Daily​ ​Operation​ ​Procedures​ ​&​ ​Policies​ ​maintained,.​ ​Client​ ​base​ ​details,​ ​Great​ ​Product​ ​Knowledge​ ​&​ ​styling.
Presented​ ​beautifully.

BURBERRY​ ​PACIFIC​ ​PTY​ ​LTD​ ​MELBOURNE​ ​AUSTRALIA

October​ ​2011​ ​to​ ​March​ ​2012
POSITION:​ ​SALES​ ​SUPERVISOR
DUTIES​ ​&​ ​ACTIVATES:
Working​ ​closely​ ​with​ ​management​ ​&​ ​the​ ​team​ ​members.​ ​Running​ ​the​ ​floor,
Achieving​ ​Daily,​ ​Weekly​ ​&​ ​Monthly​ ​Budgets,​ ​IPS​ ​&​ ​AVS.​ ​Action​ ​daily​ ​emails​ ​&​ ​paperwork,​ ​Exceptional​ ​Luxury
customer​ ​service,​​ ​Burberry​ ​training:​ ​9​ ​steps​ ​of​ ​selling​ ​&​ ​Product​ ​Knowledge.​ ​Burberry​ ​Exam​ ​on​ ​season​ ​launch.
Learning​ ​how​ ​to​ ​sell​ ​a​ ​trench​ ​coat​ ​and​ ​explaining​ ​to​ ​customers​ ​on​ ​the​ ​different​ ​styles​ ​and​ ​names,​ ​as​ ​this​ ​is​ ​very
important​ ​to​ ​the​ ​history​ ​of​ ​the​ ​Burberry​ ​brand.
Dealing​ ​with​ ​Sales,​ ​&​ ​client​ ​Watch​ ​Repairs​ ​&​ ​Faults,​ ​Transferring​ ​stock​ ​to​ ​different​ ​locations,​ ​ ​Opening​ ​&​ ​closing
procedures,​ ​Security​ ​procedures,​ ​Stock​ ​loss,​ ​banking,​ ​working​ ​in​ ​a​ ​very​ ​fast​ ​paced​ ​environment​ ​&​ ​large​ ​team​ ​+​ ​30,
Daily​ ​Briefing​ ​&​ ​Training​ ​Team​ ​Meetings.​ ​Visual​ ​Merchandising​ ​&​ ​store​ ​standards​ ​upkeep,
Replenish​ ​stock​ ​levels​ ​daily.

TED​ ​BAKER​ ​CHADSTONE​ ​MELBOURNE​ ​AUSTRALIA

January​ ​2011​ ​to​ ​October​ ​2011
POSITION:​ ​SUPERVISOR
DUTIES​ ​&​ ​ACTIVATES:
Floor​ ​Manager.​ ​Achieving​ ​Budgets,​ ​IPS​ ​&​ ​AVS.​ ​Planning​ ​Events​ ​EG:​ ​VIP​ ​Nights​ ​&​ ​Sales
Exceptional​ ​customer​ ​service,​​ ​Consultative​ ​sales​ ​skills.​​ ​.​ ​Excellent​ ​communication​ ​skills and beautifully​ ​presented,
Working​ ​closely​ ​with​ ​management,​ ​Team​ ​member​ ​Training,​ ​Commercial​ ​store​ ​walkthrough,​ ​Planning​ ​the​ ​placement
for​ ​Visual​ ​Merchandising.​ ​Creating​ ​Looks​ ​&​ ​trends​ ​for​ ​window​ ​displays.​ ​ ​One​ ​on​ ​one​ ​styling​ ​sessions​ ​with​ ​customers
&​ ​team,​ ​up​ ​keep​ ​on​ ​store​ ​standards,​ ​Training​ ​team​ ​members​ ​+20.​ ​Store​ ​standards​ ​Daily​ ​paperwork,​ ​opening​ ​&
closing​ ​procedures,​ ​Security​ ​procedures,​ ​Banking​ ​&​ ​Repairs,​ ​Stock​ ​control.

​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​BUSBRAND​ ​TRAVELITE​ ​MELBOURNE​ ​AUSTRALIA

November​ ​2008-January​ ​2011
POSITION:​ ​FLAGSHIP​ ​STORE​ ​MANAGER
DUTIES​ ​&​ ​ACTIVATES:
Roistering,​ ​Setting​ ​Team​ ​targets,​ ​working​ ​closely​ ​with​ ​the​ ​team,​ ​team​ ​training,​ ​timeteq,​ ​tracking​ ​daily​ ​&​ ​monthly​ ​store
budgets,​ ​Cash​ ​up,​ ​Banking​,​ ​Inventory,​ ​stock​ ​take,​ ​Replens​ ​stock,​ ​Product​ ​presentation,​ ​Customer​ ​service,​ ​customer
orders,​ ​Visual​ ​Merchandising​ ​ ​&​ ​Creating​ ​looks​ ​for​ ​window​ ​displays​ ​&​ ​store,​ ​Store​ ​standards​ ​&​ ​housekeeping

MISS​ ​SIXTY​ ​&​ ​ENERGY​ ​FLAGSHIP​ ​STORE​ ​MELBOURNE​ ​AUSTRALIA

May​ ​2007​ ​–​ ​November​ ​2007
POSITION:​ ​FLAGSHIP​ ​SALES​ ​ASSISTANT
DUTIES​ ​&​ ​ACTIVATES:
Luxury​ ​customer​ ​service​ ​and​ ​sales.​ ​Product​ ​Knowledge​ ​&​ ​Knowing​ ​different​ ​denim​ ​cuts​ ​for​ ​different​ ​body​ ​shapes
stock​ ​take,​ ​tracking​ ​daily​ ​&​ ​monthly​ ​store​ ​budgets,​ ​refunds​ ​and​ ​repairs,​ ​housekeeping,​ ​cash​ ​up​ ​and​ ​banking,​ ​visual
merchandising,​ ​inter​ ​branch​ ​transfers,

DIESEL,​ ​STYLE​ ​LAB​ ​&​ ​MISS​ ​SIXTY​ ​&​ ​ENERGIE​ ​ ​CAPE​ ​TOWN​ ​SOUTH​ ​AFRICA
June​ ​2004​ ​–​ ​June​ ​2006
POSITION:​ ​SALES​ ​ASSISTANT
DUTIES​ ​&​ ​ACTIVATES:
Ensured​ ​new​ ​and​ ​regular​ ​customers​ ​always​ ​received​ ​best​ ​service​ ​at​ ​all​ ​times​ ​and​ ​always​ ​willing​ ​to​ ​go​ ​the​ ​extra​ ​mile.
Luxury​ ​Customer​ ​service​ ​to​ ​the​ ​VIP’s​ ​of​ ​the​ ​world.
DIESEL​ ​–​ ​Responsible​ ​for​ ​men’s​ ​fashion,​ ​shoes,​ ​and​ ​accessories,​ ​attended​ ​all​ ​new-season​ ​input​ ​training,​ ​received
training​ ​on​ ​denim​ ​types​ ​and​ ​cuts,​ ​exceeded​ ​personal​ ​and​ ​store​ ​sales​ ​targets​ ​monthly,​ ​fulfilled​ ​daily​ ​and​ ​seasonal
merchandising​ ​requirements​ ​as​ ​per​ ​Diesel​ ​Italy,​ ​stock​ ​take,​ ​stock​ ​reorder,​ ​answering​ ​of​ ​phone,​ ​daily​ ​cash​ ​up,
paperwork,​ ​banking,​ ​assisted​ ​in​ ​keeping​ ​the​ ​shop​ ​clean​ ​and​ ​tidy,
STYLELAB​ ​–​ ​Responsible​ ​for​ ​sale​ ​of​ ​ladies​ ​fashion​ ​and​ ​denim,​ ​merchandising,​ ​cash​ ​up,​ ​banking,​ ​assisted​ ​in
keeping​ ​the​ ​shop​ ​clean​ ​and​ ​tidy.
MISS​ ​SIXTY​ ​AND​ ​ENERGY​ ​–​ ​Responsible​ ​for​ ​Miss​ ​Sixty​ ​Denim​ ​Wall,​ ​reordering​ ​of​ ​denim,​ ​exceeded​ ​personal​ ​and
store​ ​sales​ ​targets​ ​monthly,​ ​merchandising​ ​seasonal-inputs,​ ​stock​ ​take,​ ​cash​ ​up,​ ​banking,​ ​assisted​ ​in​ ​keeping​ ​the
shop​ ​clean​ ​and​ ​tidy.

SPACE​ ​STATION​ ​CLOTHING​ ​COMPANY​ ​CAPE​ ​TOWN​ ​SOUTH​ ​AFRICA

May​ ​2000​ ​–​ ​May​ ​2004
POSITION:FLAGSHIP​ ​STORE​ ​MANAGER-​ ​ASSISTANT​ ​TO​ ​REGIONAL​ ​MANAGER

DUTIES​ ​&​ ​ACTIVATES​:

In​ ​store​ ​sales,​ ​stock​ ​control,​ ​stock​ ​take,​ ​seasonal​ ​stock​ ​changes,​ ​Visual​ ​merchandising​ ​&​ ​creating​ ​looks​ ​&​ ​trends,
Window​ ​displays​ ​&​ ​dressing​ m ​ annequin​s,​ ​inter-branch​ ​transfers,​ ​order​ ​fulfillment,​ ​banking,​ ​Store​ ​visits​ ​to​ ​8​ ​stores
weekly​ ​&​ ​working​ ​with​ ​a​ ​large​ ​team​ ​of-50​ ​staff,​ ​making​ ​such​ ​stores​ ​run​ ​smoothly.​ ​Compiled​ ​shift​ ​roster,​ ​monthly​ ​staff
performance​ ​reports,​ ​monthly​ ​store​ ​performance​ ​report,​ ​daily​ ​cash​ ​flow​ ​report,​ ​hiring​ ​of​ ​sales​ ​staff,​ ​training​ ​new​ ​staff,
assisted​ ​in​ ​keeping​ ​the​ ​shop​ ​clean​ ​and​ ​tidy.​ ​New​ ​team​ ​induction​ ​to​ ​the​ ​Space​ ​Station.​ ​Monday​ ​H/Office​ ​meeting.
Planning​ ​&​ ​Organizing.​ ​Stock​ ​layout,
EDUCATION​ ​AND​ ​QUALIFICATIONS

2001​ ​Educare​ ​–​ ​Mary​ ​Poppins​ ​Professional​ ​Au​ ​Pair​ ​College,​ ​Cape​ ​Town,​ ​South​ ​Africa.
1998​ ​Finished​​ ​High​ ​school​ ​(​Institutional​ ​Management)​ ​–​ ​Batavia​ ​High,​ ​Cape​ ​Town,​ ​South​ ​Africa.
PROFESSIONAL​ ​DEVELOPMENT​ ​TRAINING

2012​ ​Stickman​ ​Training-​ ​Selling

2012​ ​Stickman​ ​Training-​ ​Manager​ ​Training-​ ​Season​ ​Prep
2001​ ​First​ ​Aid​ ​Levels​ ​I​ ​+​ ​II​​ ​–​ ​Red​ ​Cross​ ​Hospital,​ ​Cape​ ​Town​ ​South​ ​Africa.
1999​ ​Professional​​ ​Retail​ ​Selling​ ​–​ ​The​ ​Friedman​ ​Group,​ ​Cape​ ​Town,​ ​South​ ​Africa.
1998​ ​Retail​​ ​Sales​ ​–​ ​Ratanga​ ​Junction,​ ​Cape​ ​Town,​ ​South​ ​Africa.

REFERENCES
Strand​ ​bags​ ​Highpoint​ ​Melbourne
Martha​ ​Bill​ ​Paiti
+61​ ​40​ ​162​ ​0989
Tahith​ ​Mcentee
+61​ ​42​ ​586​ ​0739

Jane​ ​Ramsay​ ​Boutique​ ​Melbourne

Eduardo​ ​Calucag
+6143​ ​557​ ​3153
Kasia​ ​Kushion
+61​ ​41​ ​115​ ​7728

Louis​ ​Vuitton​ ​Cape​ ​Town

Andre​ ​Marais
+27​ ​82​ ​883​ ​9828
Irvin​ ​Kgadima
+27​ ​74​ ​290​ ​8002

Ted​ ​Baker​ ​London​ ​Melbourne

Tijana​ ​Terzic
​ ​+61​ ​40​ ​907​ ​0185
Munro​ ​Butch
+61​ ​45​ ​040​ ​0182

Burberry​ ​London​ ​Melbourne

Persis​ ​Chew
+61​ ​3​ ​9568​ ​4988
Mark​ ​Souvannavong
+613​ ​9690​ ​1100

Busbrand​ ​Travelite​ ​Melbourne

Daniela​ ​Dixon
+6146​ ​633​ ​5733
Aimee​ ​Thompson
​ ​+61​ ​44 988​ ​7366

Decjuba​ ​Boutique​ ​Melbourne

Cat​ ​Riley
​ ​ ​+61 40 623​ ​236
Suzanne​ ​Hughes
​ ​+61​ ​3​ ​9099​ ​1234​ ​/
+61​ ​41​ ​253​ ​0008