Sharan Dumpa Phone No: +91- 9505419889

House# 1-3-19/93/1,
Vampuguda colony,
Kapra, Sainikpuri.
Hyderabad- 500062
Email id: sharan.venus@gmail.com

Education: Master in Business Administration from Osmania University, Hyderabad – 2017 .

Work Experience Summary:

Highly analytical and strong understanding of complete Order to Cash professional with both upstream
and downstream process in Collections, Cash application, Invoicing, Customer Master data & Dispute
Management. Extensive experience with standard accounting software and databases, including IT
protocols for financial security. Excellent communication and reporting skills.

Companies worked and currently working with:

● Amazon Development India Pvt Ltd. India,

Global Account Receivable ‘Collections Program Manager’ - May, 2016.

AWS Cloud, Re-seller, Dispute & Marketing:

● Amazon Web Services Global Collections & Subject matter expert in Order to cash process.
● Currently handling EMEA Reseller AR processes.
● Identifying and working towards Projects and developing measurement standards for the
improvement of performance and operational effectiveness of the collections for the business.
● Improving and working towards Projects in Process standardization for Collections, Cash
applications & Systems.
● Ensuring the Metric reports are reviewed and report to stakeholders on time & Implementing
Dashboards that improve the accuracy, transparency, and compliance of collections for the
business for the business visibility.
● Drive Team management and people Development - Lead & motivate a team of experienced
resources and ensure their development through direct coaching/feedback wherever required,
support Learning and development initiatives, coaching and counseling.
● Working with onshore/stakeholders in driving reduction/Improvement of Accounts Receivables
in complete Order to cash process.
● Have Strong collaboration skills and ability to partner with key internal/external stake holders to
drive change & continuous improvement.
● Implementing Dashboards that improve the accuracy, transparency, and compliance of
collections for the business for the business visibility.
● Process management-Responsible for management and coordination of overall operations, SLA
delivery across all processes, quality, and general administration, process improvement areas
and recommendations for the business.
● Transitioned Order to cash (collections, cash application & Billing processes) globally to various
regions as per language specific.
 ● Performing QA audits for the team and compliance tracking, training new team members,
resolving team member’s queries. Setting up KPIs /SLAs and tracking performance of the team.
● Prepared process documentation. Build strong relationships with Order to cash process
coordinators and Process leaders.
● Identifying and developing measurement standards for the improvement of performance and
operational effectiveness of the collections team. Involved in toll gating, testing, and stabilizing
new Order to cash tools.
● Participating in system changes and enhancement, provide process improvement suggestions.
Exhibited high proficiency in various AR projects, systems, tools, and standardization.

Deloitte India Pvt. Limited, Jan, 2013 – May, 2016.

SABA 5.5 Learning Administrator:

● Primarily engaged in the operational and functional activities of SABA Learning Management
System.
● Being the Business Lead and working with the team to set strategic direction for the various
learning technologies.
● Provides general oversight, leadership and technical direction for Learning Management System
requirements.
● Partner with multiple teams to lead the implementation of the learning technologies.
● Provide consulting to member firm on learning needs as it relates to learning technology and
ensures that learning solutions meet the member firm’s technical and quality standards.
● Establishes relationships with member firms to determine learning technology requirements,
expectations and issues.
● Maintain subject matter expertise for various learning technologies processes and activities.
● Support for regular client Q&A sessions and other member firm outreach initiatives. Will be an
advisor during these sessions and present various topics.
● Participate in the development and deployment of functional and usability testing for the learning
technologies.

Genpact India Pvt. Limited, June, 2010 – Dec, 2012.

Process Developer in Accounts Receivable:

 Worked on an assigned portfolio that includes a mixture of both routine and complex accounts. 
Conducts extensive research and analysis of account history (usage, payment history,
subscriptions, and subscription contracts).
 Supporting the Agents/Clients during month end activities by collating the unapplied cash and
posting them as per the customer advice
 Working with reconciliation department after the close and do the needful research to offset the
entries.
 Handling the escalation calls from Customer/ Clients.
 Creating the debit memo’s and credit memos as per the requirement.
 Monthly reports & conference calls with Finance Manager & finance director, and Operation
Manager on each account receivable issues and escalations.
 Contacting Contract Administration and Sales division in resolving issues regard to PO (Purchase
Order) and Price.
 Sending weekly reports to COP (Central Order processing) on residual with regard to price issue
for resolution.
  Applying payment in five days of TAT (Turnaround Time) which is as per service Level
Agreement (SLA).
 Creating debit notes &credit notes as per Clients &customer request.

Technical Skills:

 Excellent knowledge on tools like SAP, Oracle, Salesforce, SABA 5.5, Excel, and other
collections tools.

Declaration:

I hereby declare that the above information is true to the best of my knowledge.

Date:
Place: Hyderabad, (Sharan Dumpa)
Ph.no: 9505419889