Delivery request

Dear Ms.

I am writing to inform you that the ….Luncheon, which was scheduled to take place this Saturday at
3 p.m, has been postponed to Sunday at 2 p.m, due to predictions of showers. Therefore, I would
like to change the delivery time for the flower arrangements we ordered. Would you be able to
deliver the flowers either Saturday morning, or between 2:00 p.m and 4:00 p.m. Saturday
afternoon? Also, if you chose to deliver flowers on Saturday afternoon, please don’t take the flowers
to the Club House, we will be hosting a charity lunch for the Rotary Club at that time, and the area
will be full of people. Instead, could you please bring the flowers to Maintenance building next to
the botanical gardens (khu vườn thực vật)? If you can bring the flowers in the morning, just take
them directly to the Club House as we originally discussed. Please e-mail me immediately to
confirm these changes.

Jess

Manager, Irving Country Club

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Dear Ms,

I received your request to change the date and the time we deliver your flowers. Unfortunately, we
are completely booked in the afternoon on Saturday and will not be able to deliver the flowers at the
time you requested. We should be happy to deliver the flowers between 10:00 a.m and 12 p.m on
Saturday. Also, I should inform you that Friendly Flowers charges 25$ for any changes that are
made to orders on such short notice. I apologize for this inconvenience, but it helps us provide the
most reliable service possible. I will be out of the office this afternoon, so please call me on my cell
phone at

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Subject: Settlement

Dear Sir or Madam,

I am writing to our clients to notify them of our new billing process. Starting from July, we will be
requiring settlement of outstanding business accounts on the final working day of the month rather
than the last Friday of the month.

This is to make certain that we can meet our supplier’s invoicing needs and maintain the proper
stock levels at all times. Please note that this change does not apply to any national government
contracts. Visit our Web site, www.forsythebldg.com or contact your representative to find out more.

Thank you for your cooperation

Yours faithfully,

Harry Stavros

Subject: The mistake in the shipment

Dear Mr. ,

We have received your letter written (sent) on September 14. We apologize for the mistake in the
shipment of your order are grateful for you letting know that we delivered an additional crate of
ceramic tiles along with the marble tiles you ordered. It appears this caused by a clerical error at our
distribution center in London.

As a gesture of our gratitude (Như một cử chỉ tỏ lòng biết ơn của chúng tôi), we would very much
like you to accept the enclosed voucher for $ 100, which can used toward any future purchase.
Moreover, we would like to schedule a time to pick up the surplus goods from next week. If ou
would tell me what time would be convenient, I will oversee this personally. Please call 519-555.

Thanks once again for your honesty, and please accept my apologies for any inconvenience this
may have caused

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