SCHOOL OF INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT

General Luna Road, Baguio City, Philippines 2600

Telefax No.: (074) 442-3071 Website: www.ubaguio.edu E-mail Address: ub@ubaguio.edu

THE MANOR PRACTICUM REPORT

Submitted by: Micah Jo R. Transfiguracion

BSTM IT- 4
TMOJT102
HDM
II. ESTABLISHMENT PROFILE

There is something magical once you arrive at this iconic place in Baguio City. The Manor at
Camp John Hay will embrace you with its old-world charm and elegance. The cool breeze, crisp
mountain air and earthy scent of pine trees are but a prelude to an extraordinary stay in this jewel of a
mountain resort. Nestled 5,000 feet above sea level with average temperature of 19 degrees Celsius
all-year round, The Manor at Camp John Hay blends the surrounding beauty of nature with the element
of luxury and spirit of hospitality.

CAMP JOHN Hay’s history had undergone a colorful, storied—and sometimes traumatic
path—for 80 years. It served as a rest and recreation base for the American soldiers and a
concentration camp for the Japanese nationals. During World War II it was reduced to ruins. Decades
and many presidents later, the sprawling property has come to be known as a scenic mountain resort
and home to the world-class The Manor Hotel in Baguio City. Built in 2000, the hotel structure has
drawn unparalleled attention with its impressive structure taking concept from forest log cabins set amid
a backdrop of towering pine trees. Its interiors evoke a Filipino-Colonial feel with paneled walls, wooden
furniture and outdoor patios.

“Throughout its operations, the hotel has come up with many innovations to support the
green movement,” said Ramon Cabrera, general manager in an exclusive interview with Inquirer
Property.
The most significant energy efficiency measure at present is the hotel’s lack of air-conditioning units
owing to an already favorable weather and temperature in the city. All lighting fixtures in the hotel were
likewise replaced by compact fluorescent lamps from the old halogen and incandescent lamps.

The Manor Hotel offers guests with 177 rooms on five-star services through highly trained
staff and its world-class facilities. Guests can choose from studio-type, one-bedroom and two-bedroom
units, all offering a breathtaking view of the mountain range and pine forests. All units are equipped with
a refrigerator, hot and cold shower, in-room safe and a phone system.

Energy cards to activate electrical power inside the rooms are also implemented inside the
hotel premises. Blessed with an environment that truly sets it apart from other hotels in the city, it
doesn’t come as a surprise that the hotel makes a conscious regard of its environs. For its landscape
improvement, Cabrera said the hotel uses compost for fertilizers. The wood materials used for
furnishings are made of cedar logs imported from Canada and have undergone wood treatment prior to
its importation.

Aside from the magnificent view of the Cordillera mountain range and the breathtaking
rooms, The Manor Hotel at Camp John Hay has a lot more to offer. It has a bar and restaurant owned
by the famous chef Billy King, a top-of-the line gym and a spa. Outside, guests can visit places within
the camp such as Shalan ni Kabadjo, Ecotrail, The Historical Core, Butterfly Sanctuary, The Art Park
and Igorot Garden.

For the more adventurous, the Paintball Republic and the Baguio Tree Top Adventure are must-try. The
complex also houses a Jack Nicklaus-designed 18-hole golf course.

Currently the hotel averages 70 percent to 80 percent occupancy rate during peak or off-peak period. It
is managed by Camp John Hay Leisure Inc., which also runs The Suites at Camp John Hay and
CAP-John Hay Trade and Cultural Center.
III. ASSESSMENT OF THE PRACTICUM

DEPARTM TASKS CO/EXTRA- PROFESSION SELF ASSESSMENT REMARKS FROM AREA

ENT/ CURRICULAR AL (How you evaluate your performance SUPERVISOR/ MANAGER (as
AREA ACTIVITIES SUBJECTS in doing the assigned task) conveyed to you during your
ASSIGNE WHICH WERE WHICH conversation/assessment
D HELPFUL IN WERE
ACCOMPLISHI HELPFUL IN
NG ACCOMPLIS
ASSIGNED HING
TASKS ASSIGNED
TASKS
Conventions Concessionai ● Promoting ● THC109 I was first assigned to Amparo's As for the owner of Amparo’s
Department re Local ● THC110 Apothecary- a booth in Manlako Ed Apothecary, she was very grateful
- Manlako Products ● TPC106 Manor. I was able to learn about because according to her, I am a
Ed Manor ● Upselling ● TPC105 their products and their history. With big help in her business. She also
● Marketing ● THC104 that I was able to sell the products said that I am a fast-learner, fun to
● Socializatio and I also did the inventory be with, and very flexible. They
n everyday. were also amazed because I was
● Usherette able to sell on my own with just a
● Food Staff I was also assigned as an short span of time.
during an Usherette in an event in which I am
event making sure that the guests will go
to their desired destination inside
the hotel.
Front Office Guest ● Answering ● TMELC10 First day in Guest Services was a My supervisor said that I am a fast
Department Services In-House 5 bit challenging because I still don’t learner and I can do my work
Associates Calls ● TMELC10 know the procedures inside the said organized. She also said that I can
(TO) ● Calling the 2 department. work easily without supervision.
guests for ● THC110
their ● CBMEC1
check-out 01
time ● THC104
● Organizing
of papers
● Listing the
“While You
Were Out”
for the
Reservatio
 ns
● Passing the
“While You
Were Out”
to
Reservatio
ns
 SYNTHESIS:
First day at The Manor was never easy because they didn’t know where to put us in
the first place. So basically, we went to various departments for the meantime before they found the
appropriate department for us. I was assigned in the Conventions Department as a concessionaire at
Manla’ko ed Manor- Amparo’s Apothecary to be specific. Amparo’s Apothecary is a
homemade-handmade business with local products in which Miss Amparo Moldero-Magallanes and
his husband are the ones who are doing the productions themselves. Body oil, hand spray,
anti-mosquito oil, room spray, massage oil, pomade, hand cream, foot cream, oil-based perfume, nail
and cuticle balm, pillow spray, bath salt, homemade soaps, whipped body butter, toilet spray were
some of the items being sold. At first, I was a bit rattled and confused about the prices and the
customers. But as time went by, I was able to sell without hesitation and with confidence. One of my
memorable experiences was when I sold 22,550 pesos in just a day. It was tiring but it was all worth it.
Now for the rotation, I was in the Guest Services- Telephone Operations to be specific. With this, I was
able to take in-house calls in which we are giving what the guests’ requests are. I was also the one
who’s organizing the “While You Were Out” logbook. It was also a good feeling to experience this kind
of job inside a well-known establishment.

As for our OJT program, we will have two departments, each with a different variety
of jobs to expose students to. However, for the first time that we were supposed to rotate, they did not
have available positions for our next department. We were told to go to Housekeeping because they
don't have enough manpower. It was a busy day for Manor back then. We were able to see how to
take the sheets off the bed and even get the towels that the guests used. We also helped in packing
the food to be displayed in the room of the guests and even the directory book.

The most memorable thing about my stay at The Manor was getting to know the
concessionaires there. They took care of me like a family member and we worked together to get
through the tough times. Most probably when we were teasing each other because of our products.

RECOMMENDATIONS
● We didn't actually receive the message from the hotel saying our starting date, so we
messaged our coordinator. However, she didn't ask for the confirmation of the hotel, so
we started a bit late. It would have been better if they had contacted the hotel about how
the procedure was.
● The coordinator had to visit the institution to see the progress of their students so that
they could also help them if they ever had problems.
APPENDICES

Photographs which are reflections of your actual work/duty, with your co-trainees,
supervisors/managers if allowed.
Accomplished DTR provided by the establishment and by the practicum
coordinator reflecting the total number of duty hours.
Certificate of Training Completion