vtigerCRM Vs SugarCRM

This document gives a comparision between vtigerCRM & SugarCRM

MODULE/FEATURE MARKETING AUTOMATION Campaigns Campaign Dashboard Email Marketing Web-to-Lead Forms List Management Marketing Reports Newsletter Management SALES FORCE AUTOMATION Leads Contacts Potentials / Opportunities Accounts Activities Documents Contracts Products Quotes Sales Order Invoice Purchase Order Account Hierarchy Recycle Bin REPORTING Sales Trends Marketing Analytics Case Reports Multiple Dashboards on Homepage Customer Profiles SQL Reporting HELP DESK Case Management Email based Ticketing Knowledge Base Self Service Portal Case Escalation & Queuing COLLABORATION Email Client Project Management Outlook Plugin Word Plugin Thunderbird Plugin Firefox Plugin

VTIGERCRM 5.1.0

SUGARCRM 5.2.0H Community Edition Enterprise Edition YES YES NO NO NO NO YES YES YES YES YES YES YES YES

YES YES YES YES NO YES NO

YES YES YES YES YES YES YES YES YES YES YES YES YES YES

YES YES YES YES YES NO NO NO NO NO NO NO NO NO

YES YES YES YES YES YES YES YES YES NO NO NO NO NO

YES YES YES YES NO NO

NO NO NO NO NO NO

YES YES YES YES YES YES

YES YES YES YES NO

YES NO YES YES NO

YES YES YES YES YES

YES YES* YES YES YES YES Page 1

YES YES NO NO NO NO

YES YES YES YES YES NO

vtigerCRM Vs SugarCRM MODULE/FEATURE Activity Management Employee Directory Reminders & Alerts Team Notices CUSTOMIZATION Module Builder Module Development Library Custom Fields Custom Modules Configure Tabs Assignment Notification Workflow Automation Rules Layout Editor MOBILE PDA Edition Offline Client Synchronization MIGRATION Data Import & Exports Duplicate checking during Importing Upgrade Wizard INTEGRATION Web Services API Cloud Connectors Module Manager Asterisk SECURITY Access Control by Team Field Level Security Module Administration GENERAL INFORMATION Platform Database Support Type of License CRM Professional Services License Fee Support Price / User / Year (USD) Minimum Support Seats Basic Training Administrator Training Training Videos Customization Services Data Migration Service VTIGERCRM 5.1.0 YES YES YES YES SUGARCRM 5.2.0H Community Edition Enterprise Edition YES YES YES YES YES YES YES YES

NO YES YES YES NO YES YES YES

YES YES YES YES YES YES NO YES

YES YES YES YES YES YES YES YES

YES NO

NO NO

YES YES

YES YES YES

YES YES YES

YES YES YES

YES YES YES YES

YES YES YES NO

YES YES YES NO

YES YES YES

YES YES YES

YES YES YES

LAMP/WAMP
MySQL (Oracle, PostgreSQL - $)

LAMP/WAMP
MySQL/Oracle/Postgres

LAMP/WAMP
MySQL/Oracle/Postgres

MPL

GPL

Commercial

Free $90 - $149 / user 3 $300 / user $300 / user YES YES from $450

Free NO SUPPORT NA Price not published Price not published YES NO Price not published

$600 /user (onpremise/on-demand) 5 Price not published Price not published YES YES Price not published

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vtigerCRM Vs SugarCRM

LEGEND YES YES* NO Feature is included Feature available as an extension Feature not available

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