Applicable Country & Regions:

Middle East

Product Service Manual – L evel 2

Service Manual for BenQ:

LC D-T V / L3 2 -7 01 0
9 H . V 3 D7 5 . K 2 G

V e r s i o n : 00
Da t e : 2012/11/22
Notice:
F o r R O t o in p u t s p e c ific “ L e g a l R e q u ir e m e n t ” in s p e c ific N S r e g a r d in g t o r e s p o n s ib ilit y a n d lia b ilit y
sta te m e n ts.
Please check BenQ’s eSupport web site, http: / / esupport. benq . com , to ensure that y ou hav e
the m ost recent v ersion of this m anual.
 F i r s t E d i t i o n ( J u l y 2010)
© C o p y r i g h t B e n Q C o r p o r a t i o n 2007 . A l l R i g h t R e s e r v e d .

Content Index
ABBREVIATIONS & ACRONY MS .................................................................................... 3

ABOUT THIS MANUAL .................................................................................................... 4

INTRODUCTION ............................................................................................................... 5

GENERAL DESCRIPTIONS ............................................................................................... 6

RELATED SERVICE INFORMATION ............................................................................... 6

PACKIN G ........................................................................................................................................................................................ 2 4
CU S T O M E R ACCE P T AN CE ........................................................................................................................................................... 2 8

LEVEL 1 COSMETIC / APPEARANCE / ALIGNMENT SERVICE ................................. 31

SO F T W AR E /FIR M W AR E UP G R ADE PR O CE S S .............................................................................................................................. 3 8
ADJ U S T M E N T / AL IG N M E N T PR O CE DU R E .................................................................................................................................. 4 9
ADJ U S T M E N T O F FACT O R Y MO DE ............................................................................................................................................. 5 1

LEVEL 2 CIRCUIT BOARD AND STANDARD PARTS REPLACEMENT ................... 53

EX P L O DE D V IE W ........................................................................................................................................................................... 5 3
DIS AS S E M B L Y / AS S E M B L Y ............................................................................................................................................................. 5 4

APPENDIX 1 – SCREW LIST / TORQUE ....................................................................... 63

APPENDIX 2 – CODE LIST: IR ....................................................................................... 64

APPENDIX 3–W ALL MOUNT DIMENSION ............................................................... 65

Abbrev iations & Acronym s
A

A/ D Con v er ter
B

An a l og to Dig ita l Con v er ter

Ben Q
C

Ben Q Cor p or a tion

CEL LABLE
D

Ch in a En er g y La b el

DTV
E

Dig ita l Tel ev ision

EMI
F


El ectr om a g n etic In ter f er en ce

G
H

HDMI
I


Hig h Def in ition Mu l tim ed ia In ter f a ce

J
K


L
M
N



NTSC
O

Na tion a l Tel ev ision Sy stem Com m ittee

OSD
P

On Scr een Disp l a y

PAL
Q
R



Ph a se Al ter n a tin g Lin e

RS232 In ter f a ce Betw een Da ta Ter m in a l Eq u ip m en t a n d

Da ta Com m u n ica tion s Eq u ip m en t Em p l oy in g

S


Ser ia l Bin a r y Da ta In ter ch a n g e

T
U
V



About T h is M anual
T h is m a n u a l c o n t a in s in fo r m a t io n a b o u t m a in t e n a n c e a n d s e r v ic e o f B e n Q p r o d u c t s . U s e t h is m a n u a l
t o p e r fo r m d ia g n o s t ic s t e s t s , t r o u b le s h o o t p r o b le m s , a n d a lig n t h e B e n Q p r o d u c t .
Im p or ta n t
Only trained service personnel who are familiar with this BenQ Product shall perform service
or maintenance to it. Before performing any maintenance or service, the eng ineer M U S T
read the “ I mportant S afety I nformation” .

Tr a d em a r k
T h e fo llo w in g t e r m s a r e t r a d e m a r k s o f B e n Q C o r p o r a t io n :
B e n Q
Se n se y e

O t h e r c o m p a n ie s , p r o d u c t s , o r s e r v ic e n a m e s m a y b e t h e t r a d e m a r k s o f t h e ir r e s p e c t iv e c o m p a n ie s .
I ntrod uction
T h is s e c t io n c o n t a in s g e n e r a l s e r v ic e in fo r m a t io n , p le a s e r e a d t h r o u g h c a r e f u lly . I t s h o u ld b e s t o r e d fo r e a s y
a c c e s s p la c e .

I m p ort ant Service I nform at ion

RoHS ( 2002/ 9 5/ EC) Req u ir em en ts – Ap p l ied to a l l cou n tr ies r eq u ir e RoHS.
T h e R o H S ( R e s t r i c t i o n o f H a z a r d o u s Su b s t a n c e i n E l e c t r i c a l a n d E l e c t r o n i c E q u i p m e n t Di r e c t iv e ) is a le g a l
r e q u ir e m e n t b y E U ( E u r o p e a n U n io n ) fo r t h e g lo b a l e le c t r o n ic s in d u s t r y w h ic h s o ld in E U a n d so m e
c o u n t ie s a ls o r e q u ir e t h is r e q u ir e m e n t . A n y e le c t r ic a l a n d e le c t r o n ic s p r o d u c t s la u n c h e d in t h e m a r k e t
a f t e r J u n e 2006 s h o u l d m e e t t h i s R o H S r e q u i r e m e n t s . P r o d u c t s l a u n c h e d i n t h e m a r k e t b e f o r e J u n e 2006
a r e n o t r e q u ir e d t o c o m p lia n t w it h R o H S p a r t s . If t h e o r ig in a l p a r t s a r e n o t R o H S c o m p la in t s , t h e
r e p la c e m e n t p a r t s c a n b e n o n R O H S c o m p la in t s , b u t if t h e o r ig in a l p a r t s a r e R o H S c o m p lia n t , t h e
r e p l a c e m e n t p a r t s M U ST b e R o H S c o m p l a i n t s . I f t h e p r o d u c t s e r v i c e o r m a i n t e n a n c e r e q u i r e r e p la c in g a n y
p a r t s , p le a s e c o n fir m in g t h e R o H Sr e q u ir e m e n t b e fo r e r e p la c e t h e m .

Sa f ety Notice
1. M a k e s u r e y o u r w o r k in g e n v ir o n m e n t is d r y a n d c le a n , a n d m e e t s a ll g o v e r n m e n t s a fe t y r e q u ir e m e n t s .
2. E n s u r e t h a t o t h e r p e r s o n s a r e s a fe w h ile y o u a r e s e r v ic in g t h e p r o d u c t .
3. DO N O T p e r f o r m a n y a c t i o n t h a t m a y c a u s e a h a z a r d t o t h e c u s t o m e r o r m a k e t h e p r o d u c t u n s a fe .
4 . U s e p r o p e r s a fe t y d e v ic e s t o e n s u r e y o u r p e r s o n a l s a fe t y .
5 . A lw a y s u s e a p p r o v e d t o o ls a n d t e s t e q u ip m e n t fo r s e r v ic in g .
6 . N e v e r a s s u m e t h e p r o d u c t ’s p o w e r is d is c o n n e c t e d fr o m t h e m a in s p o w e r s u p p ly . C h e c k t h a t it is
d is c o n n e c t e d b e fo r e o p e n in g t h e p r o d u c t ’s c a b in e t .
7 . M o d u le s c o n t a in in g e le c t r ic a l c o m p o n e n t s a r e s e n s it iv e t o e le c t r o s t a t ic d is c h a r g e ( E SD). F o l l o w E SD
s a fe t y p r o c e d u r e s w h ile h a n d lin g t h e s e p a r t s .
8. So m e p r o d u c t s c o n t a i n m o r e t h a n o n e b a t t e r y . Do n o t d i s a s s e m b l e a n y b a t t e r y , o r e x p o s e it t o h ig h
t e m p e r a t u r e s s u c h a s t h r o w in g in t o fir e , o r it m a y e x p lo d e .
9 . R e f e r t o g o v e r n m e n t r e q u ir e m e n t s fo r b a t t e r y r e c y c lin g o r d is p o s a l.

Com p l ia n ce Sta tem en t

1. C a u t i o n : T h i s O p t i c a l St o r a g e P r o d u c t c o n t a i n s a L a s e r d e v i c e . R e f e r t o t h e p r o d u c t s p e c i f i c a t i o n s a n d
y o u r l o c a l L a s e r Sa f e t y C o m p l i a n c e R e q u i r e m e n t s .

5
G eneral D escriptions
T h i s Se r v i c e M a n u a l c o n t a i n s g e n e r a l i n f o r m a t i o n . T h e r e a r e 2 l e v e l s o f s e r v i c e :
L e v e l 1: C o s m e t i c / A p p e a r a n c e / A l i g n m e n t Se r v i c e
L e v e l 2: C i r c u i t B o a r d o r St a n d a r d P a r t s R e p l a c e m e n t

Related S erv ice I nf orm ation

Service Web Site
B e n Q G l o b a l Se r v i c e W e b s i t e : h t t p : //w w w . b e n q . c o m /s u p p o r t /
e Su p p o r t W e b s i t e : h t t p : //e s u p p o r t . b e n q . c o m /v 2

6
P rod uct O v erv iew
This specification describes a 32” 1366x768 diag onal L C D TV w hich su pports u p to 1920* 1080 H D TV m ode and
can displ ay 16. 7M col ors. This L C D TV is com pl etel y free from el ectrom ag netic distortion. So y ou can instal l it
j u st abou t any pl ace. You can sim pl y pl ace it on a tabl e, hang it on the w al l . L C D TV reprodu ces im ag es by
adj u sting the brig htness, col or and contrast of each indiv idu al pixel on the screen.

I t has the fol l ow ing featu res:

(1). Panel :
- C enter l u m inance 280 nits (L C M l u m inance Ty pical )
- C ontrast ratio (Ty pical ) approxim ates 1200: 1 (L 32)
- View ing ang l e (Ty pical H oriz ontal and v ertical ) 178° / 178°
- R esol u tion: 1366x768

(2). R F
(I ) A TV m odu l e
- B roadcasting sy stem : PA L B / G , D / K , I ; N TSC M ; SE C A M B /G

(3). H D M I :
- C om pl iance w ith H D M I 1. 3a, D VI 1. 0 and H D C P 1. 1
- SD & H D com patibl e (480i/ 480p/ 576i/ 576p; 720p50/ 60, 1080i50/ 60, 1080p24/ 50/ 60)

(4). PC
-Su pport VG A (640x480), SVG A (800x600), XG A (1024x768), WXG A (for 1360x768), WU XG A (for
1920x1080)
- D D C (D ispl ay D ata C hannel ) fu nction is 2B com pl iance.

(5) Video, A u dio and other featu res

A s p e c t R a t io A d ju s t m e n t 16 : 9 / 4 : 3 / Su b t i t l e / F i l m / P C M o d e
P ic t u r e M o d e s B r i g h t / St a n d a r d / So f t / U s e r
P e r s o n a l s e t t in g 1 Se t
3D De -I n t e r l a c i n g Y e s
V id e o
3D C o m b F i l t e r Y e s
F e a tu re s
P I C /P I P /P B P N o
F r e e z e P ic t u r e Y e s
Y U V Do m a i n E n g i n e Y e s
10 B i t c o l o r p r o c e s s i n g Y e s

7
 N o is e R e d u c t io n Y e s

B la c k E x t e n s io n Y e s
A u to C o n tra st E n h a n c e m e n t
Y e s
(A C E )
Sh a r p n e s s E n h a n c e m e n t Y e s
M o t io n O p t im iz a t io n Y e s
120H z /M E M C N o
So u n d T y p e ( T u n e r ) M o n o /Du a l /St e r e o
L -M o n o ( R C A a u d io in ) N o
A u t o V o lu m e Y e s
Su r r o u n d E f f e c t N o

A u d io A u d io P r e s e t M o d e St a n d a r d / M u s i c / M o v i e / U s e r
F e a tu re s E q u a liz e r Y e s
Sp e a k e r 8W x 2
So f t M u t e Y e s
L in e o u t Y e s
Su b -P i c t u r e So u n d ( P I P ) N o
Su b w o o f e r N o
I n t e l l i g e n t L i g h t Se n s o r N o
St a n d T i l t N o
St a n d Sw i v e l N o
C o n n e c t o r A u t o De t e c t i o n N o
O n /O f f T i m e r N o
Sl e e p T i m e r Y e s
C lo c k N o
C h i l d -L o c k N o
F u n c t io n s
E c o M o d e Y e s
B a c k lig h t C O N T R O L Y e s
P a r e n t a l C o n t r o l ( V -c h i p ) N o
Su b t i t l e s C o n t r o l ( C C ) N o
M a in A C s w it c h b u t t o n
Y e s
( y e s /n o )
O SD T r a n s p a r e n c y A d j u s t Y e s
T e x t St a n d a r d : ( T o p , F L O F , , , ) N o

8
 T e l e t e x t L e v e l : 2. 5 / 1. 5 N o

P a g e s fo r t e le t e x t N o
T e le t e x t c h a r a c t e r s e t s * * * * N o
A u t o N a m i n g /A u t o So r t i n g N o
A u to u p d a te N o
F o r m a t c o n t r o l ( P i n 8/W SS) N o
G a m e M o d e N o
P h o to M o d e N o
H DM I C E C N o
I n p u t So u r c e N a m i n g N o
B l u e Sc r e e n Y e s
W ir e le s s N o
P C P o w e r Sa v i n g m o d e ( l i k e
Y e s
DP M S)

Da t a M a n i p u l a t i o n N o

H o te l M o d e Y e s
P V R N o

(6). Pow er:

P o w e r In p u t A C 100V ~ 24 0V , 6 0H z /5 0H z
De r a t i n g 9 0%
P o w e r
P o w e r C o n s u m p t io n M ax< = 55W
St a n d b y M o d e < = 0. 5 W a tt

(7). U ser I nterface:

- K ey pads: Pow er, M enu , I npu t, C hannel U p(C H + ), C hannel D ow n(C H -), Vol u m e+ (VO L + ), Vol u m e-(VO L -)
k ey s
- I R rem ote control l er

M odel R C (K T C sta n d a rd R C )
I R Protocol N E C

- O SD (on screen displ ay ) for u ser control interface

9
 -L E D indicator for pow er on/ standby
(8). I / O C onnectiv ity
R F Tu ner A TV: 75Ω F C onnector x1
C om posite Video + L / R x2 (A V2 u se YPbPr L ine in)
S-Video x0
I npu t C om ponent Video + L / R X1
H D M I (D VI ) X3 ( D VI au dio shared w ith PC )
PC (D -su b + PC au dio) X1
U SB 2. 0 X2
O u tpu t A V O u t X1
E arphone X1
SPD I F X1
Pow er I E C / C E E -22 M al e X1
X1
O ther F W u pg rade
(throu g h I SP sig nal or U SB )

(9). A c c e s s o r y
U se r M a n u a l Y e s ( E N /M E )
A c c e sso ry
Q u i c k St a r t G u i d e Y e s

10
 W a rra n ty C a rd Y e s
R e m o t e C o n t r o l( b a t t e r y
Y e s
in c lu d e d )
P o w e r C o rd Y e s* 1
C o a x ia l C a b le N o
R C A c a b le N o
F ix t u r e G a d g e t s N o
F e a tu re L a b e l Y e s
A T V T u n e r B o x N o
DT V T u n e r B o x N o
IP T V M o d u le N o
W a ll M o u n t O p t i o n a l ( V E SA s t a n d a r d )

(10). M a r k e t i n g l o g o
H DR e a d y N o
H DT V M o n i t o r N o
M a r k e t in g H DM I N o
lo g o Se n s e e y e Y e s
A u d i o l o g o ( Do l b y /SR S/B B E ) N o
O th e rs

2. In p u t / Ou tp u t Sig n a l Sp ecif ica tion s

R F T u n e r A T V x 1
H DM I 3
DV I 1 t h r o u g h H DM I 1
DV I -A u d i o L /R 1 t h r o u g h V G A P C A u d i o
C o m p o n e n t ( Y /P b / P r ) + A u d i o 1
S-V i d e o ( Y /C ) N /A
C o m p o s i t e ( C V B S) A V A V x 2
T e r m in a ls
( V i d e o + L /R ) A V 2u s e Y P b P r L in e in
1
A V o u t

1
E a rp h o n e

D-Su b 1
P C A u d io In 1

11
 SP DI F O p t ic a l A u d io o u t x 1
U SB 2 s u p p o r t m e d i a

2 .1 R F in p u t
2. 2. 1 A ntenna I npu t
A TV: 75Ω F connector x1

2. 2. 2 B roadcasting Standards
A n a lo g B r o a d c a s t in g c o lo u r
P A L , N T SC SE C A M
Sy s t e m
T u n e r A n a lo g B r o a d c a s t in g s o u n d
B /G , D/K , I , M
Sy s t e m Sy s t e m

2 .2 C o m p o s it e V id e o In p u t

(1) Pin definition (R C A J ack s)

( 2) Si g n a l l e v e l :
Pin Sig nal L ev el I m pedance
1 C om posite 1. 0 Vpp (w ith sy nc) 75Ω
2 L au dio 2. 0 VRMS (m ax) > 10 k Ω
3 R au dio 2. 0 VRMS (m ax) > 10 k Ω

(3) Su pporting Tim ing s:

Tim ing L ines H oriz ontal Vertical Su b-carrier R em ark

per fram e freq u ency freq u ency F req u ency
(K H z ) (H z ) (M H z )
PA L 625 15. 625 50 4. 43
N TSC 525 15. 734 60 3. 58

2 . 3 S -V i d e o I n p u t

(1) Pin definition

12
 4-pin M ini D in C onnector

(2) Sig nal l ev el :

Pin Sig nal L ev el I m pedance

1 G N D


2 G N D


3 Y (L u m a) 1. 0 Vpp (w ith sy nc) 75Ω
0. 286 Vpp for N TSC ,
4 C (C hrom a) 75Ω
0. 3 Vpp for PA L

(3) Su pporting Tim ing s:

Sam e as C om posite v ideo.

2 .4 C o m p o n e n t V id e o In p u t
(1) Pin definition (R C A J ack s) and sig nal l ev el

Pin Sig nal L ev el I m pedance

1 Y 1. 0 Vpp (w ith sy nc) 75Ω
2 Pb 0. 7 Vpp 75Ω
3 Pr 0. 7 Vpp 75Ω
4 L au dio 2. 0 VRMS (m ax) > 10 k Ω
5 R au dio 2. 0 VRMS (m ax) > 10 k Ω

( 2) A u d i o s i g n a l :
(a) connector ty pe: R C A J ack s

(b) L ev el : 2 Vrm s m ax. (0. 5Vrm s norm al )

(c) I m pedance:  10 k Ω

13
 (3) Su pporting tim ing

Tim ing R esol u tion H oriz ontal freq u ency Vertical freq u ency D ot C l ock F req u ency Su pport?
(K H z ) (H z ) (M H z )
480i 720x480 15. 734 60 13. 5 Y
576i 720x576 15. 625 50 13. 5 Y
480p 720x480 31. 47 60 27 Y
576p 720x576 31. 25 50 27 Y
720p60 1280x720 45. 00 60 74. 25 Y
720p50 1280x720 37. 50 50 74. 25 Y
1080i60 1920x1080 33. 75 60 74. 25 Y
1080i50 1920x1080 28. 13 50 74. 25 Y
1080p60 1920x1080 67. 5 60 148. 5 Y
1080p50 1920x1080 56. 25 50 148. 5 Y

2 .5 H D M I / D V I V id e o In p u t

- H D M I 1. 3 com pl iance
- D VI 1. 0 com pl iance
- H D C P 1. 1 com pl iance
(1) Pin D efinition

Pin Sig nal

1 TM D S D ata2+
2 TM D S D ata2 Shiel d
3 TM D S D ata2–
4 TM D S D ata1+
5 TM D S D ata1 Shiel d
6 TM D S D ata1–
7 TM D S D ata0+
8 TM D S D ata0 Shiel d

14
 9 TM D S D ata0–
10 TM D S C l ock +
11 TM D S C l ock Shiel d
12 TM D S C l ock –
13 C E C
14 R eserv ed (N . C . on dev ice)
15 SC L
16 SD A
17 D D C / C E C G rou nd
18 + 5 V Pow er (m ax 50 m A )
19 H ot Pl u g D etect

(2) Su pporting v ideo tim ing s:

Tim ing R esol u tion H oriz ontal Vertical D ot C l ock R em ark

freq u ency (K H z ) freq u ency F req u ency
(H z ) (M H z )
480i 720x480 15. 734 60 13. 5 H D M I onl y
576i 720x576 15. 625 50 13. 5 H D M I onl y
480p 720x480 31. 47 60 27 H D M I & D VI
576p 720x576 31. 25 50 27 H D M I & D VI
720p60 1280x720 45. 00 60 74. 25 H D M I & D VI
720p50 1280x720 37. 50 50 74. 25 H D M I & D VI
1080i60 1920x1080 33. 75 60 74. 25 H D M I & D VI
1080i50 1920x1080 28. 13 50 74. 25 H D M I & D VI
1080p60 1920x1080 67. 5 60 148. 5 H D M I & D VI
1080p50 1920x1080 56. 25 50 148. 5 H D M I & D VI
1080p24 1920x1080 27 24 74. 25 H D M I & D VI

(3) Su pporting PC tim ing s:

Tim ing Vertical H oriz ontal Pixel N ote M ode

F req u ency F req u ency F req u ency
(H z ) (k H z ) (M H z )
720x400 70 31. 5 28. 32 VG A H D M I & D VI
640x480 60 31. 5 25. 17 VG A H D M I & D VI
800x600 60 37. 9 40. 00 VE SA H D M I & D VI
1024x768 60 48. 4 65. 00 VE SA H D M I & D VI
1360x768 60 47. 7 85. 50 VE SA H D M I & D VI
1920x1080 60 67. 5 148. 5 VE SA H D M I & D VI

15
 R em ark : PC tim ing s w ith 60H z fram e rate m u st be “ fram e-rate l ock ed” in v ideo processing .

(4) Su pporting A u dio:

(a) H D M I m ode:

- Su pport L PC M , tw o au dio channel s

- Su pport au dio sam pl ing rate: 32 k H z , 44. 1 k H z , 48 k H z

- Su pport au dio bit rate: 16 bits, 20 bits, 24 bits

- I npu t sig nal l ev el : 0dB (m ax)

(b) D VI m ode:

A nal og au dio is su pported throu g h PC au dio inpu t term inal .

2 .6 P C In p u t

(1) Pin assig nm ent and sig nal l ev el :

15pin D -su b fem al e

Pin Sig nal L ev el I m pedance

1 R ed Video 0. 7Vpp ± 5% 75Ω
2 G reen Video 0. 7Vpp ± 5% 75Ω
3 B l u e Video 0. 7Vpp ± 5% 75Ω
4 U A R T_ TXD
(3. 3V TTL com patibl e
O u tpu t)
5 U A R T_ R XD
(3. 3V and 5V TTL
com patibl e I npu t)
6 R ed G N D
7 G reen G N D
8 B lu e G N D
9 PC 5V

16
 10 G N D (Vsy nc, D D C )
11 N /C
12 D D C data (SD A ) 3. 3V and 5V TTL com patibl e
13 H oriz ontal Sy nc 3. 3V and 5V TTL com patibl e  2. 2k Ω to g rou nd
(L og ic 0: 0. 8V, L og ic 1: 2V)
14 Vertical Sy nc 3. 3V and 5V TTL com patibl e  2. 2k Ω to g rou nd
(L og ic 0: 0. 8V, L og ic 1: 2V)
15 D D C C l ock (SC L ) 3. 3V and 5V TTL com patibl e

(2) PC sy nchroniz ation:

(a). accept separate sy nc.

(b). H oriz ontal sy nc rang e: 31k H z ~ 75k H z

(c). Vertical sy nc rang e: 56 ~ 63 H z

(3) PC sig nal su pport tim ing

Tim ing Vertical H oriz ontal Pixel N ote M ode

F req u ency F req u ency F req u ency
(H z ) (k H z ) (M H z )
720x400 70 31. 5 28. 32 VG A H D M I & D VI
640x480 60 31. 5 25. 17 VG A H D M I & D VI
800x600 60 37. 9 40. 00 VE SA H D M I & D VI
1024x768 60 48. 4 65. 00 VE SA H D M I & D VI
1360x768 60 47. 7 85. 50 VE SA H D M I & D VI

R em ark : PC tim ing s w ith 60H z fram e rate m u st be “ fram e-rate l ock ed” in v ideo processing .

2 .7 P C A u d io In

(1) Pin definition (3. 5Φ Phone J ack )

(2) Sig nal l ev el :

- connector ty pe: M ini-J ack (φ3. 5m m )

- L ev el : 2 VRMS (m ax)

- I m pedance:  10 k Ω

17
 2 . 8 U S B M u l t i -M e d i a I n p u t

C o n n e c t o r

S ig n a l
It e m S p e c ific a t io n s R e m a r k
Standard U S B 2 .0
C onnector Ty pe Ty pe A
Sig nal L ev el VBUS 4. 75 ~ 5. 25V
U SB Su pport Pow er 4. 75 ~ 5. 25V 1. 5A m ax
U SB ov erl oad protection Yes
H ig h Speed (25M bps-400M bps)
U SB 2. 0 Speed F u l l Speed (500K bps-10M bps)
L ow Speed (10K bps` 100K bps)

18
3. Other Functional Specifications
3.1 OSD Ta b l e
Item La y er 1 La y er 2
AUTO
Col or sy stem PAL
NTSC
SECAM
Sou n d sy stem AUTO/ D/ K/ B/ G/ I/ M
TV MTS MONO
SKIP ON/ OFF
AUTO Sea r ch
Ma n u a l Sea r ch
Fin e tu n e
Ch a n n el Ed it
Sta n d a r d
Sof t
Pictu r e Mod e
User
Br ig h t
Con tr a st 0-1 00
Br ig h tn ess 0-1 00
Sa tu r a tion 0-1 00
Hu e
Sh a r p n ess 0-1 00

Sta n d a r d
PICTURE
Col or Tem p er a tu r e W a r m
Cool
Fu l l 1 6:9 
4:3
Asp ect Ra tio Fil m
Su b titl e
PC m od e
Hig h
3D NR Mid d l e
Low

19
 Of f
Sta n d a r d
Mov ie
Sou n d Mod e
Mu sic
Sou n d User
m od e Ba ss 0-1 00
Tr eb l e 0-1 00
Ba l a n ce L0~ L50; R0~ R50
Au to v ol u m e On / Of f
Ar a b ic
OSD La n g u a g e
En g l ish
OFF
1 5S
OSD Du r a tion 30 S
45 S
60 S
OSD Tr a n sp a r en cy 0~ 1 00
BLUE SCREEN ON/ OFF
Settin g OFF
1 5 Min
30 Min
45 Min
Sl eep Tim e
60 Min
9 0 Min
1 20 Min
240 Min
Dy n a m ic Ba ck l ig h t ON/ OFF
OSD Reset
OSD-H Position 0-1 00
OSD-V Position 0-1 00
PC Fr eq u en cy 0-1 00
Ph a se 0-1 00
Au to Ad j u st
USB Med ia Pictu r e/ Mu sic/ Mov ie/ TX T

20
3 .2 K e y p a d C o n t r o l:

3.4 Disp l a y Sp ecif ica tion s

3. 4 . 1 L 32-7 010: K 320W D1-L A 280

3. 4 . 2 C o l o r T e m p e r a t u r e Sp e c i f i c a t i o n :
Col or C h r o m a t ic it y M inim u m
Condition
T em p er a tu r x y ∆x , ∆y B r ig h tnes s

21
 e ( I ns p ec t)
W a r m 6 5 00 0. 3 1 3 0. 3 2 9 L 2 4 : 1 6 0
St a n d a r d 9 3 00 0. 2 8 3 0. 2 9 7 + / -0 . 0 2 0 L 3 2 : 2 1 0
Co o l 1 1 2 00 0. 2 7 8 0. 2 7 8 L 3 6 : 2 5 0

     
 

4 Physical Specifications
4.1 Physical Dimension & Appearance
4 .1 .1 O v e r a ll D im e n s io n s :
No Ite m C on t e n t R e m a r k
W id t h L e n g th H e ig h t U n it
P r od u c t 7 5 7 44 454 SE T w i t h ou t St a n d
1 B e f or e P a c k i n g m m
D i m e n s i on 7 5 7 44 49 4 SE T w i t h St a n d
A ft e r P a c k in g 16 0 9 35 56 7 m m SE T w i t h St a n d
6 .5 K g SE T w i t h St a n d
P r od u c t O n l y SE T
2 6 .1 K g SE T w i t h ou t St a n d
W e ig h t
W it h B O X 7 .5 K g SE T w i t h St a n d
C on t a i n e r 20 f t 40 f t 40 f t H Q
I n d i v i d u a l or
3 L oa d i n g P a lle t P a lle t P a lle t P a c k i n g w i t h St a n d
P a lle t iz in g
Q u a n t it y 27 2 544 6 7 2
T y p e D e t a c h a b le
Si z e ( W x D x H ) 110 36 9 20 9 m m
T ilt D e g r e e NA
4 St a n d A s s y
T i l t f or c e NA
Sw i v e l D e g r e e NA
Sw i v e l F or c e NA

22
 4 .1 .2 O u t e r A p p e a r a n c e :
S e e F ig . 1 P h y s ic a l D im e n s io n T o p , F r o n t a n d S id e V ie w

4.3 M ark ing & L ab els

4 .3 .1 R e fe r e n c e L a b e l ( R e a r p a n e l)
(1 ) R e fe r e n c e n u m b e r s
( 2 ) M a n u fa c t u r e d a t a
( 3 ) A g e n c y A p p r o v a ls
( 4 ) P o w e r R a t in g s
4 .3 .2 C o n t r o ls & C o n n e c t o r s
A C p o w e r c o r d in p u t : a b b r e v ia t e d la b e ls
U s e r 's C o n t r o ls : s t a n d a r d p r in t

4.4 Pack ag ing

4 .4 .1 C a r t o n D im e n s io n
935*160*567
4 .4 .2 S h ip p in g W e ig h t
Ne t W e ig h t : 7 .5 k g
G r os s W e ig h t : 6 .5 k g

23
 4 .4 .3 S h ip p in g C o n t a in e r

C a r to n
935*160*567
L × W × H /m m
P a lle t A /m m 1220x 1016x 120

P a lle t B /m m 14 7 0× 114 0× 120

P r o d u c t P r o d u c t P a lle t
(P C S ) (P C S ) (P C S )
P al l e t A : 25 P al l e t A : 250 P al l e t A : 10
20 G P
P al l e t B : 34 P al l e t B : 27 2 P al l e t B : 8
P a lle t
P al l e t A : 25 P al l e t A : 525 P al l e t A : 21
40 G P
P al l e t B : 34 P al l e t B : 54 4 P al l e t B : 16

24
Pa c k i n g

25
1 . Spec. L ab el ( 1 0 9 . 4* 6 4. 4m m )

2 . C ar ton L ab el ( I 1 0 0 * 1 0 0 m m ):

3 . Ser ial N u m b er L ab el ( Pasted on A ccessor y b ag ):

26
4. Ser ial N u m b er L ab el ( 5* 2 8 m m * 1 pc, Pasted on w ar r anty car d ):

P r i n t f o n t : T i m e s N e w R o m an 9

5. Ser ial N u m b er cod ing r u le:

Q V DMYX X X X X 0 5 9

Fixed Date Month Year Serial Fixed

number

( 1) F i r s t t w o of t h e " Q V " a n d a f t e r t h r e e of t h e " 0 59 " f or f i x e d c on t e n t ;

( 2) D = d a t e c od e , i f t h e f i r s t p r od u c t , p l e a s e p r i n t 1
I f i t i s p r od u c e d a t 16 , p r i n t G
d e t a i l s a r e a s f ol l ow s 1~ 9 , A = 10 , B = 11,
C = 12, D = 13, E = 14, F = 15, G = 16 , H = 17 , J = 18 , K = 19 , L = 20 , M = 21, N= 22, P = 23, R = 24, S= 25, T = 26 , V = 27 , W = 28 , X = 29 , Y = 30 ,
Z = 31( No u s i n g : 0 , I , O , Q , U ) ;
( 3) M = m on t h c od e , i f t h e p r od u c t i on i s p r od u c e d i n A u g u s t , p r i n t 8
D e c e m b e r p r od u c t i on p r i n t C
d e t a i l s a r e a s f ol l ow s 1 =
J a n u a r y , 2 = F e b r u a r y 3 = M a r c h 4 = A p r i l 5 = M a y 6 = J u n e 7 = J u l y 8 = A u g u s t 9 = Se p t e m b e r , A = O c t ob e r , B = Nov e m b e r , C
= D e c e m b e r;
( 4) Y = Y e a r C od e , 20 10 p r od u c t i on p r i n t A , 20 11  p r i n t B , Y = A ~ Z f r om 20 10
A = 10 , B = 11, C = 12, D = 13, E = 14, F = 15;
( 5) X X X X X = s e r i a l n u m b e r , u s i n g 0 0 0 0 1 t o 9 9 9 9 9 , a t ot a l of f i v e y a r d s c on t r ol b y t h e f a c t or y , r e p l i e s a d a y t o0 0 0 0 1.

27
C u s t o m e r A c c e p ta n c e
L32-7 010 LCD T V Cu s t o m e r A c c e p t an c e Cr i t e r i a

1.0 S C O P E
T h i s d o c u m e n t e s t ab l i s h e s t h e g e n e r al w o r k m an s h i p s t an d ar d s an d f u n c t i o n al A c c e p t an c e c r i t e r i a f o r T V
m o d e l L32-7 010.

2 .0 P U R P O S E
T h e p u r p o s e o f t h i s p u b l i c at i o n i s t o d e f i n e a p r o c e d u r e f o r i n s p e c t i o n o f t h e LCD T V b y m e an s o f a
c u s t o m e r ac c e p t an c e t e s t , t h e m e t h o d o f e v al u at i o n o f d e f e c t s an d r u l e s f o r s p e c i f y i n g ac c e p t an c e l e v e l s .

3 .0 A P P L I C A T I O N
T h e " Cu s t o m e r A c c e p t an c e Cr i t e r i a" i s ap p l i c ab l e t o t h e i n s p e c t i o n o f t h e LCD T V , c o m p l e t e l y p ac k e d an d
r e ad y f o r d i s p at c h t o c u s t o m e r s . U n l e s s o t h e r w i s e s p e c i f i e d , t h e c u s t o m e r ac c e p t an c e i n s p e c t i o n s h o u l d b e
c o n d u c t e d at m an u f ac t u r e r ' s s i t e .

4 .0 D E F I N I T I O N
T h e " Cu sto m e r A c c e p t an c e Cr i t e r i a" i s t h e d o c u m e n t d e f i n i n g t h e p r o c e s s o f e x am i n i n g , t e s t i n g o r
o th e r w is e c o m p ar i n g th e p r o d u c t w it h a g i v e n s e t o f s p e c i f i e d t e c h n i c al , e s t h e t i c an d w o r k m an s h i p
re q u ir e m e n ts l e ad i n g t o an e v al u at i o n o f t h e " d e g r e e o f f i t n e s s f o r u s e " , i n c l u d i n g p o s s i b l e p e r s o n al i n j u r y o r
p ro p e rty d am ag e f o r t h e u se r o f th e p ro d u c t.

5 .0 C L A S S I F I C A T I O N O F D E F E C T S
T h e d e f e c t s ar e g r o u p e d i n t o t h e f o l l o w i n g c l as s e s :
5. 1 C r i t i c a l d e f e c t
A c r i t i c al d e f e c t i s a d e f e c t t h at j u d g m e n t an d e x p e r i e n c e i n d i c at e i s l i k e l y t o r e s u l t i n h az ar d o u s o r
u n s af e c o n d i t i o n s f o r i n d i v i d u al s u s i n g , m ai n t ai n i n g o r d e p e n d in g u p o n t h e p r o d u c t .
5. 2 M a j o r d e f e c t
A m aj o r d e f e c t i s a d e f e c t , o t h e r t h an c r i t i c al t h at i s l i k e l y t o r e s u l t i n f ai l u r e , o r t o r e d u c e m at e r i al l y t h e
u s ab i l i t y o f t h e p r o d u c t f o r i t s i n t e n d e d p u r p o s e .
5. 3 M i n o r d e f e c t
A m i n o r d e f e c t i s a d e f e c t t h at i s n o t l i k e l y t o r e d u c e m at e r i al l y t h e u s ab i l i t y o f t h e p r o d u c t f o r i t s
i n t e n d e d p u r p o s e , o r i s a d e p ar t u r e f r o m e s t ab l i s h e d s t an d ar d s h av i n g l i t t l e b e ar i n g o n t h e e f f e c t i v e u s e
o f o p e r at i o n o f t h e p r o d u c t .

N o t e : If B e n Q d e f e c t u n d e f i n e d f ai l u r e , an d i t j u d g e d t h at i s r e d u c e t h e m e r c h an d i s e ab i l i t y , B e n Q CM

28
 In fo r m t h i s d e f e c t . A f t e r t h at p ar t i e s m ak e c o m m u n i c at i o n an d d e c i d e h o w t o s o l v e .

6 .0 C L A S S I F I C A T I O N O F D E F E C T IV E S
A d e fe c t iv e i s a p r o d u c t , w h i c h c o n t ai n s o n e o r m o r e d e f e c t s . T h e d e f e c t i v e w i l l b e c l as s i f i e d i n t o f o l l o w i n g
c l as s e s :
6 .1M a jo r d e fe c t iv e
A m aj o r d e fe c t iv e c o n t ai n s o n e o r m o r e d e f e c t s an d m ay al s o c o n t ai n m i n o r d e f e c t s b u t c o n t ai n s n o
c r i t i c al d e fe c t .
6 .2 M in o r d e fe c t iv e
A m in o r d e fe c t iv e c o n t ai n s o n e o r m o r e m i n o r d e f e c t s b u t c o n t ai n s n o c r i t i c al an d m aj o r d e f e c t s .

7 .0 E X P R E S S I O N O F D E F E C T IV E S

N u m b e r o f d e fe c t s
P e r c e n t o f d e f e c t s = ------------------------------------------ X 100%
N u m b e r o f p r o d u c t s in s p e c t e d

8 .0 I N S P E C T I O N S T A N D A R D
U n l e s s o t h e r w i s e s p e c i f i e d , t h e i n s p e c t i o n s t an d ar d w i l l b e d e f i n e d b y M I L- S T D -105E ( I S O -28 59) , S I N G LE
S A M P LI N G P LA N . Le v e l
i s i n u s e al l t h e t i m e , i n s p e c t i o n l e v e l s ar e n o r m al , r e d u c e an d t i g h t e n .
8 .1 A c c e p t a n c e Q u a lit y L e v e l
8 .1.1 W h e n ac r it i c al d e f e c t i s f o u n d , t h i s m u s t b e r e p o r t e d i m m e d i at e l y u p o n d e t e c t i o n , t h e l o t o r
b at c h s h al l b e r e je c t e d an d f u r t h e r s h i p m e n t s s h al l b e h e l d u p p e n d i n g i n s t r u c t i o n s f r o m t h e
re sp o n s ib le p e r s o n in r e l e v an t o r g an i z at i o n .
8 .1.2
M aj o r D e f e c t i v e : 0.65 A Q L
M in o r D e f e c t i v e : 1.5 A Q L

9 .0 G E N E R A L R U L E S
T h e i n s p e c t i o n m u s t b e c ar r i e d o u t b y t r ai n e d i n s p e c to rs h av i n g g o o d k n o w l e d g e o f t h e m e an i n g o f “ f i t n e s s
f o r u s e " . T h e i n s p e c t i o n m u s t b e b as e d u p o n t h e d o c u m e n ts c o n c e rn i n g t h e c o m p l e t e l y as s e m b l e d an d
p ac k e d p r o d u c t w h e n m o r e d e f e c t s ap p e ar w i t h t h e s am e c au s e o n l y t h e m o s t s e r i o u s d e f e c t m u s t b e t ak e n
i n t o ac c o u n t . D e f e c t s f o u n d i n ac c e s s o r i e s p ac k e d w it h t h e p ro d u c t as c o n n e c t i n g c ab l e s , p l u g s , ad ap t e r s
an d t h e l i k e , an d b e i n g i n s p e c t e d as a p ar t o f t h e c o m p le t e p ro d u c t, m u s t b e i n c l u d e d i n t h e e v al u at i o n .
T h e e v al u at i o n m u s t b e w i t h i n t h e l i m i t s o f t h e p r o d u c t sp e c i f i c at i o n an d , f o r n o t s p e c i f i e d c h ar ac t e r i s t i c s ,
b e r e l at e d t o t h e d e s i g n m o d e l , l i m i t s am p l e s o r ju d g m e n t o f a j u r y o f e x p e r t s . F au l t s m u s t b e
d e m o n s t r ab l e .

29
10.0 T E S T C O N D IT IO N S
U n l e s s o t h e r w i s e p r e s c r i b e d , t h e t e s t c o n d i t i o n s ar e as f o l l o w s :

.N o m i n al m ai n s v o l t ag e
.E n v i r o n m e n t al i l l u m i n at i o n v ar i ab l e f r o m 4 50 t o 600 Lu x ( 300-500 Lu x i n p an e l s p e c ) .
.T e m p e r at u r e : 0-4 0
.W ar m u p t i m e : 30 m i n u t e s m in im u m .
.V i s u al i n s p e c t i o n s h al l b e d o w n w i t h t h e d i s t an c e f r o m e y e s t o t h e s am p l e 4 5 c m .
.D i s p l ay m o d e : P r i m ar y m o d e V E S A 60H z

11.0 T E S T E Q U IP M E N T S
11.1 B e n Q P Cs w i t h B e n Q d i s p l ay ad ap t e r o r o t h e r s p e c i f i c d i s p l ay ad ap t e r , w h i c h i s g r e e d u p o n
b y b o t h p ar t i e s
11.2 T e s t p r o g r am b y A U O
11.3 P o w e r s av i n g t e s t t o o l
11.4 M i n o l t a c o l o r an al y z e r ( CA -210)
11.5 P at t e r n G e n e r at o r : Ch r o m a
11.6 F l u k e o r T V s i g n al
11.7 D V D p l ay e r
11.8 S p e ak e r

30
L e v e l 1 C o s m e t ic / A p p e a r a n c e / A lig n m e n t S e r v ic e
No. Ite m D e s c r i p t i on SP E C ( U n i t
m m )

St a n d a r d s p e c i f i c a t i o n a n d
1
t h e m e t h o d o f in s p e c t io n
St a n d a r d s p e c i f i c a t i on a n d
of a p p e a r a n c e (
1. I f t h e f ol l ow i n g i t e m s h
f ol l ow i n g s t a n d a r d .
2. I f t h e f ol l ow i n g i t e m s h a v
t h e m e t h od of i n s p e c t i on
i n c l u d i n g c om p on e n t s )

a v e d e f i n i t i on , e x e c u t e a s
e n o d e f i n i t i on , e x e c u t e a s
 

t h e a t t a c h m e n t in t h e r ig h t c ol u m n . 
           
3. I f h a v e b ou n d a r y s a m p l e s , i t e m s s h ou l d b e s u b j e c t
t o b ou n d a r y s a m p l e s .

T h e a lt it u d e d iffe r e n c e
2 b e t w e e n le ft /r ig h t s id e A 1–A 2
5
of f r on t

   

                         

No T i l t f u n c t i on -0 . 5
B
1. 5
T h e f r on t a n d b a c k t i l t

3 of m a c h i n e w h e n
C om p l y


w it h e n g in e e r in g
s p e c i f i c a t i on s i f i t h a s t i l t f u n c t i on
p la c in g

 

1
2

7
 * * * D o n o t c o v e r d is p la y a r e a ( C >
T h e b l a c k e d ge b e t w e e n 0 .2 ) * * *
4 d is p la y a r e a a n d s u r fa c e |l e f t t o r i g h t |≤ 2 . 0 m m
|t o p t o b o t t o m
fr a m e
8
6  |≤ 2 . 0 m m ;
Sa m e s i d e | t o p t o b o t t o m |≤ 1 . 2 m m

3
4

 
   
 
* * * I t i s n ot a l l ow t o s c r a t c h t h e p a n e l
T h e ga p b e t w e e n s u r f a c e
* * *
5


fr a m e o f d is p la y a r e a a n d
0 < D ≤ 1. 8
gl a s s s u r f a c e o f p a n e l
   
D m a x -D m i n ≤ 0 . 8

31
PA R T I I . O PE R A T I O N A L I N SPE C T I O N C R IT E R IA
1. S p e c i f i c a t i o n :

32
PA R T I I I I N SPE C T I O N C R IT E R IA
1. P A CK IN G
2. A CCE S S O R IE S
3. A P P E A R A N CE
4 .A CP O W E R A N D S I G N A L CA B LE
5. I N T E R IO R O F T H E P R O D U CT

1. 0 I n s p e c t i o n d i s t a n c e f o r d i f f e r e n t z o n e : a n d t i m i n g t o i n s p e c t
Z o n e A : F r o n t v ie w o f t h e b e z e l.
Z o n e B : a) T o p v i e w an d r i g h t v i e w o f t h e b e z e l . b ) F r o n t v i e w o f b as e s t an d .
Z o n e C: O t h e r ar e as c an b e d e f i n e d as z o n e C.

 A  B  C 
C la s s ific a t io n A r e a A A r e a B A r e a C
   
I l l u m i n an t l o c at i o n   
  .
  
W at c h i n g d i s t an c e A c m A c m A c m

R e f e r t o B 4 04 R e f e r t o B 4 04 R e f e r t o B 4 04
sp e c sp e c sp e c

P l e as e c h e c k ap p e ar an c e c h e c k s p e c

33
 1. 1 I n s p e c t i o n i n t e r v a l ( t i m e )



 
I n s p e c t i o n i n t e r v al i s a f u n c t i o n o f s u r f ac e ar e a.

P a r t s S iz e “ A ” s u r fa c e “ B ” s u r fa c e “ C ” s u r fa c e

S c an s p e e d 10 s e c 10 s e c 10 s e c

1. 2 A p p e a r a n c e I n s p e c t i o n C r i t e r i a

N o D e s c r ip t io n C la s s
1 P a c k in g
1.1 W r o n g p ac k i n g m at e r i al M aj o r
1.2 Car t o n d am ag e d ( o v e r 6c m d i a) . W e t , b ad l y t ap e d o r s t ap l e d , p r o d u c t w i l l n o t M aj o r
ar r i v e i n g o o d c o n d i t i o n at c u s t o m e r
1.3 Car t o n d am ag e d ( 3c m t o 6c m d i a) , b ad l y t ap e d o r s t ap l e d , p r o d u c t w i l l ar r i v e i n M in o r
g o o d c o n d i t i o n at c u s t o m e r
1.4 W r o n g m ar k i n g o f t r ad e m ar k M aj o r
1.5 W r o n g m ar k i n g o f m o d e l n u m b e r M aj o r
1.6 W r o n g s e r i al # m ar k i n g o n c ar t o n M aj o r
1.7 P r o d u c t w r o n g l y p l ac e d i n b o x ( u p s id e d o w n ) M aj o r
1.8 B r o k e n p o l y f o am o r P U f o am M aj o r
1.9 B r o k e n p ac k i n g b ag M in o r
1.10 W r o n g s i z e o r p o o r p r i n t i n g f o r ar t w o r k / c h ar ac t e r M aj o r
1.11 B ar -c o d e w r o n g , m i s s i n g , o r d am ag e d M aj o r
1.12 Lab e l o n b o x m i s s i n g o r d am ag e d M aj o r
1.13 S t r an g e o b j e c t i n t h e b o x M aj o r
1.14 U n i t n o t c o r r e s p o n d i n g t o m o d e l s t at e d o n e x t e r n al l ab e l M aj o r
1.15 S u p e r f i c i al b r e ak i n g 5 ~ 10 c m d ia M in o r
2 A c c e s s o r ie s
2.1 M i s s i n g ac c e s s o r y p ar t s M aj o r
2.2 W r o n g A c c e s s o r y p ar t s M aj o r
3 A p p e a r a n c e o f p r o d u c t
3.1 I n c o r r e c t c o l o r o f b e z e l / r e ar c o v e r M aj o r
3.2 I n c o r r e c t c o l o r o f b as e M aj o r

34
 3.3 W r o n g l o g o o r n am e p l at e M aj o r
3.4 P o o r p r i n t o f l o g o o r n am e p l at e M aj o r
3.5 Lab e l o n p r o d u c t W r o n g o r m is s in g M aj o r
3.6 S c r at c h e d o r d i r t y b u t l e g i b l e s p e c . Lab e l M in o r
3.7 G A P o v e r S p e c M aj o r
3.8 S p o t , s c r at c h , g r i d h o l e s an d B u r r o v e r s p e c M aj o r
3.9 Cab i n e t w ar p e d , s ag g e d o r b u l g i n g 0.5% o f s u r f ac e l e n g t h M aj o r
3.10 Cab i n e t w ar p e d , s ag g e d o r b u l g i n g n o t i c e ab l e b u t 0.5% o f s u r f ac e l e n g t h M in o r
3.11 S h ar p s t u d o r e d g e , w h i c h c an c au s e d am ag e n o t s af e Cr i t i c al
N o D e s c r ip t io n C la s s
3.12 F i n i s h i n g o f p i e c e p ar t s w i l l n o t ar r i v e d i n g o o d c o n d i t i o n at t h e c u s t o m e r M aj o r
3.13 T h e s t e p b e t w e e n t h e p l as t i c > 1.0 m m M aj o r
3.14 G ap b e t w e e n o t h e r p l as t i c p ar t s i s o v e r s p e c ( r e f e r t o P S 1) M aj o r
3.15 W i r i n g o r f i x i n g c o r d c o m e s o u t o f c ab i n e t o r j am m e d M aj o r
3.16 A u x i l i ar y m at e r i al u s e d d u r i n g p r o d u c t i o n n o t r e m o v e d M aj o r
3.17 Cab i n e t p ar t s c o m e l o o s e d u r i n g n o r m al h an d l i n g , n o t s af e Cr i t i c al
3.18 Cab i n e t p ar t s c o m e l o o s e d u r i n g n o r m al h an d l i n g , b u t s af e M aj o r
3.19 T i l t / s w i v e l t o o f l e x i b l e / n o t w o r k i n g M aj o r
3.20 T i l t / s w i v e l s t i f f M in o r
3.21 D i r t y f r o n t b e z e l an d h o u s i n g c an ’ t r e m o v e M aj o r
3.22 D i r t y f r o n t b e z e l an d h o u s i n g r e m o v ab l e e as i l y M in o r
3.20 S t i c k e r o r l o o s e u s e r c o n t r o l s w i t c h w h i c h w i l l n o t f u n c t i o n c o r r e c t l y M aj o r
3.21 M i s s i n g k n o b o r s w i t c h , n o t s af e Cr i t i c al
3.23 M i s s i n g k n o b o r s w i t c h , b u t s af e M aj o r
3.24 P o o r f u n c t i o n al u s e r c o n t r o l s i n m e c h an i c al M aj o r
3.25 U n r e ad ab l e p r i n t i n g o f u s e r c o n t r o l s l ab e l M aj o r
3.26 R u b b e r f o o t m i s s i n g M aj o r
3.27 LE D w r o n g m at e r i al o r m i s s i n g M aj o r
3.28 W r o n g S /N b e t w e e n s p e c . Lab e l an d m o n i t o r d i s p l ay M aj o r
4 A C p o w e r a n d s ig n a l c a b le
4 .1 A C p o w e r o r c o n n e c t o r n o t c o r r e c t o r d am ag e d , n o t s af e Cr i t i c al
4 .2 A C p o w e r o r c o n n e c t o r n o t c o r r e c t o r d am ag e d , b u t s af e M aj o r
4 .3 S i g n al c ab l e c o n t ac t p i n d i r t y M aj o r
4 .4 S i g n al c ab l e p l u g d i r t y o r s u r f ac e d am ag e d , b u t s af e M in o r
4 .5 Cab l e c r ac k M aj o r
4 .6 Cab l e s c r at c h ( w i r e n o t e x p o s e d ) , o r d i r t y M in o r
4 .7 A C-D C ad ap t e r n o f u n c t i o n M aj o r

35
 4 .8 S i g n al c ab l e c o n t ac t p i n d i r t y M aj o r
5 In t e r io r o f t h e p r o d u c t
5.1 U s e N o n -Q V L ( Q u al i f y v e n d o r l i s t ) c o m p o n e n t M aj o r
5.2 W r o n g p ar t s , b r o k e n c o m p o n e n t , b u t s af e M aj o r
5.3 F o r e i g n m at e r i al
Co n d u c t i v e ( H as p o t e n t i al t o s h o r t c i r c u i t ) Cr i t i c al
N o n -c o n d u c t i v e ( M o v e ab l e ) M aj o r
5.4 M i s s i n g h ar d w ar e , c o m p o n e n t o r s c r e w , s t r i p p e d s c r e w M aj o r
5.5 Lo o s e h ar d w ar e / s c r e w o r i n s u f f i c i e n t t o r q u e M aj o r
5.6 P o o r w i r e r o u t i n g , w h i c h i s n o c o n c e r n e d o n E M I M in o r
5.7 Co l d s o l d e r i n g / l o o s e c o n n e c t i o n s ( E l e c t r i c al ) M aj o r
5.8 W i r e s an d m e c h an i c al s t r u c t u r e d o n o t m e e t U L/ CS A o r T U V Cr i t i c al
5.9 W r o n g p ar t s , b r o k e n c o m p o n e n t , n o t s af e Cr i t i c al
5.10 Co m p o n e n t b u r n Cr i t i c al

1. 3 O P E R A T I O N A L I N S P E C T I O N C R I T E R I A
N o D e s c r ip t io n C la s s
1 W a r m u p t im e
1.1 A f t e r s w i t c h i n g o n t h e p r o d u c t t h e ap p e ar an c e o f t h e p i c t u r e t ak e s m o r e t h an 3 M aj o r
se c .
1.2 A f t e r ap p e ar an c e o f t h e p i c t u r e , p i c t u r e q u al i t y i s n o t ac c e p t ab l e af t e r m o r e t h an M aj o r
5s e c
1.3 N o d i s p l ay M aj o r
2 D i s p l a y Q u a l i t y ( i n c l u d e i n p u t : V i d e o , T V , S -v i d e o , Y , P r / Cr , P b / Cb , D V I an d
P C)
2.1 H s i z e --- o u t o f s p e c i f i c at i o n . M aj o r
2.2 V s i z e --- o u t o f s p e c i f i c at i o n . M aj o r
2.3 Li g h t o u t p u t --- o u t o f s p e c i f i c at i o n . < 4 00 c d / m 2
M a jo r
2 .4 O f f s e t --- O u t o f s p e c i f i c a t i o n . > 0 . 5 mm M a jo r
2 .5 T i l t --- O u t o f s p e c i f i c a t i o n > 0 . 5 mm M a jo r
2 .6 B ri g h t n e s s & U n i f o rmi t y --- o u t o f s p e c i f i c a t i o n . M a jo r
2 .7 C o l o r c o o rd i n a t e s --- o u t o f s p e c i f i c a t i o n . M a jo r
2 . 8 C o l o r C h e c k --- O u t o f s p e c i f i c a t i o n M a jo r
2 .9 G ra y s t a g e c h e c k --- M i s s i n g s t a g e M a jo r
2 .1 0 V i d e o n o i s e --- I f v i d e o n o i s e p re s e n t e d M a jo r
2 .1 1 D D C d a t a e rro r / i n c o rre c t M a jo r
2 .1 2 M o d e d e t e c t i o n e rro r M a jo r

36
 2 .1 3 C e n t e ri n g i n c o rre c t M a jo r
2 .1 4 C o n t ra s t ra t i o --- o u t o f s p e c i f i c a t i o n M a jo r
2 .1 5 O S D M a lfu n c t io n M a jo r
2 .1 6 Z o o m O N / O F F F u n c t i o n F a i l u re . M a jo r
2 .1 7 A s p e c t f u n c t i o n f a i l u re M a jo r
3 A u d io Q u a lit y
3 .1 A u d i o ma l f u n c t i o n M a jo r
3 .2 S p e a k e rn o fu n c t io n M a jo r
3 .3 S p e a k e r L e f t / R i g h t c h a n n e l re v e rs e M a jo r
3 .4 V o l u me mu t e ma l f u n c t i o n M a jo r
3 .5 A u d i o o u t ma l f u n c t i o n M a jo r
4 R e m o t e c o n t r o l m a lfu n c t io n M a jo r
P ro j e c t d i s t a n c e : 6 M ; P ro j e c t a n g l e : ± 3 0 h o ri z o n t a l d e g re e a n g l e a n d ± 3 0 d e g re e M a jo r
v e rt i c a l a n g l e

R e mo t e c o n t ro l t e s t i n g d i s t a n c e

T e s t c o n d it io n S p e c ific a t io n
 M in T y p
0 ˚ 2 m 8m
± 3 0 ˚ 2 m 6 m

37
S o ft w a r e /F ir m w a r e U p g r a d e P r o c e s s

38
39
ISP Upgrade board driver installation

40
41
42
43
44
45
46
47
48
A d ju s t m e n t / A lig n m e n t P r o c e d u r e

49
50
A d ju s t m e n t o f F a c t o r y M o d e

51
52
L e v e l 2 C ir c u it B o a r d a n d S t a n d a r d P a r t s R e p la c e m e n t

E x p lo d e d V ie w

53
D is a s s e m b ly / A s s e m b ly

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55
56
Troubleshooting Procedure

(1 ) N o p o w e r
Check 220V power supply
voltage and the contact of
power socket
Check AC220Vvoltage and
the contact of CN101 socket.

 
Check +5V and +12V output from Replace power cord or
embedded power supply for power socket
abnormity

 
Abnormal output voltage +5V and +12V from
Check +5V and +12V on
embedded power supply, replace embedded
main board for abnormity
power supply with the same model

 
Check for open-loop of
fuse, or replace main Check main board of power supply
board for looseness, open-loop and poor
contact

57
 (2 ) W it h o u t lig h t

When the indicator is on but there is no display, check remote control for power-off,
minimum brightness, contrast ratio, check high-voltage switchboard controlled by
main board for abnormity

 
Check the fuse on high-voltage board Check each triode of control part for
for the supply of 12V abnormity or replace main board

 
Replace high-voltage Check fuse
switchboard

( 3) P r o t e c t i o n o r w i t h o u t l i g h t ( r e f e r s t o t h e d i s a p p e a r a n c e o f i m a g e s e v e r a l s e c o n d s
a ft e r t h e e m e r g e n c e o f im a g e )

The image disappeared immediately after the

emergence; check the plug of high-voltage switch
board for striking sparks and poor contact



No problems identified, replace If there is spark striking,
high-voltage board; if the fault remains, replace high-voltage
check the contact line of back light of board
LCD for any damage, and replace LCD
board.

58
 ( 4) W h it e p a n e l
White panel refers to the back light
works without visible signal and just
show white screen. Check the voltage
of socket for flat cable connecting the
main board to screen for abnormality

 
Check the interface between main Check the power supply
board and connect line for any chip of control screen or
looseness, shedding, if no replace main board
abnormity existed, replace LCD
screen

(5 ) W h i t e s c r e e n a f t e r p o w e r -o f f ( w o r k n o r m a l l y w h e n p o w e r o n , b u t w h e n p o w e r -o f f o r
n o s ig n a l in p u t , t h e s c r e e n s h o w s a w h it e s c r e e n )

Check whether there is change of voltage at the high voltage

board controlled by main board when power-on and power-off

 
Check whether the voltage change of the control pins on Check whether the voltage of the pin on main chip
the plug interface of high voltage board is normal when controlling the working voltage of high voltage board is
power-on and power-off normal when power-on and power-off

 
 

The circuit Check whether the lines Check relevant circuits Replace poor
related to high between main board and of high voltage board main chips or
voltage board high voltage board is in controlled by main recopy software
is poor open-loop or poor contact board

59
(6 ) T V w it h o u t c h a n n e l o r w it h c o lo r c a s t

Check TV antenna plug for looseness and

poor contact


If with color cast, check the setting of Replace antenna plug
color system under menu; and change
of color system to see whether it is
normal (Usually set to automatic)


Check the antenna and its signal
source, if no problems exist,
replace tuner or control chips with
the same model

60
 (7 ) P o o r s o u n d

Poor sound refers to without sound or with noise; check

whether the selection of sound system is proper

 
Switch to other audio input, check whether DVD input No sound; check whether remote control
and PC main board input has sound mute is selected and switch sound system



No sound for other inputs; check the sound
amplifier and the shared control circuit There is sound for other
inputs, replace TV tuner or
control chip

(8 ) N o V G A in p u t s ig n a l

VGA signal input does not respond, the screen prompts

“Please input signal”, check whether PC signal source and
signal line is normal.


Check VGA signal input board and see whether the

Replace PC or signal line, check display
row and field sync signal protection diode is broke
VGA plug for looseness
down


Replace the motherboard
or factory reset is normal Replace the 5.6V Zener
diode on the motherboard

61
 (9 ) P o o r e m b e d d e d p o w e r s u p p ly o f T V
Power on, check embedded power supply 5VSB in TV for 5V voltage output

 
Check power supply line for looseness, check
High electrical level existed
indictor for working and power supply socket for
at STB (higher than 2.5V)
looseness

 
 

Check +5V+12V Check EC2 for Fasten lines Replace
for normal input 380-400V voltage; if and socket power supply
there is not, replace
 power supply

Replace power supply

(1 0 ) C o m m o n fa u lt o f L C D s c r e e n
1 0 . 1 B ri g h t l i n e o r b ri g h t b e l t ( B L ) : c o n s t a n t l o n g i t u d i n a l o r t ra n s v e rs e i l l u mi n a t i n g l i n e o r b e l t d u e
t o n o n -c o n f o rme d c o n n e c t i o n b e t w e e n I C a n d g l a s s
1 0 . 2 D a rk l i n e ( D L ) : c o n s t a n t l o n g i t u d i n a l o r t ra n s v e rs e i l l u mi n a t i n g l i n e d u e t o n o n -c o n f o rme d
c o n n e c t io n b e t w e e n IC a n d g la s s .
1 0 .3 W h it e p a n e l ( W P ) : o n l y l i g h t t u b e i l l u mi n a t e s o w i n g t o n o n -c o n f o rme d d ri v e p l a t e o f t h e L C D ,
w i t h o u t a n y d i s p l a y s i g n a l i n t h e d i s p l a y a re a , a n d t h e w h o l e s c re e n i s w h i t e .
1 0 . 4 S c re e n b re a k i n g : ( o v e rf l o w o f L C D ) : w i t h d a ma g e o r i n v i s i b l e d a ma g e o f t h e l i q u i d c ry s t a l
g l a s s , i rre g u l a r b l a c k d e f e c t o c c u rs f ro m l i q u i d c ry s t a l b o d y t o g l a s s a n d p o l a ri z e r, w h i c h
c a n n o t b e s e e n a t a n y i ma g e . T h e o v e rf l o w p o rt i o n c a n n o t f o rm i ma g e a n d d o e s n o t d i s p l a y .
1 0 . 5 P re s s i n g S c ra p e ( P S ) : a f t e r l o c a l d i s p l a y a re a a t t h e f ro n t o f L C D i s h e a v i l y p re s s e d , g l a s s o f t h e
p re s s e d p o rt i o n i s n o t d a ma g e d , t h e l i q u i d c ry s t a l b o d y c a n n o t d i s p l a y n o rma l l y , w i t h s p o t o r
b lo c k b la c k d e fe c t .
1 0 . 6 S c re e n me s s : i rre g u l a r c o l o r d i s p l a y a ri s i n g f ro m d a ma g e o f d ri v i n g p l a t e i n L C D .

62
A p p e n d ix 1 –S C R E W L IS T /T O R Q U E

63
A p p e n d ix 2 –C o d e L is t : IR

64
A p p e n d i x 3 –W a ll M o u n t D im e n s io n

65