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Ingles 1
Ingles 1
APPRENTICES:
CHARACTERIZATION SHEEP:
2375826
BILINGUISM INSTRUCTOR
JULY 2022
TABLA DE CONTENIDO
Texto………………………………………………………………………3
Preguntas………………………………………………………………..4
Oraciones que resumen la idea principal…………………………….4
Verbos regulares e iregulares………………………………………….5
Verbos pasados presente y simple……………………………………5
Oraciones sobre la lectura……………………………………………..6
Referencias bibliograficas………………………………………………7
What is customer satisfaction?
1
2. Conteste las siguientes preguntas de verdadero/falso sobre el texto anterior:
F V
F V
F V
F V
e. Not all the personnel have the capability to influence customer at some level.
F V
Ingles
3. Por cada párrafo del texto leído, escriba una oración que resuma la idea
principal.
Keeping consumers happy is the key to ensuring their loyalty and the success of your
business. It is for them that it is necessary to carry out strategies to improve customer
satisfaction.
When customers are satisfied with your brand, they are loyal, strong advocates,
frequent purchasers of your products and services, and genuinely want you to be
successful in the marketplace.
Without satisfied customers, you will not have loyal customers. Without customer
loyalty, you won't have long-term customers. They will go with the competition when
they get the chance, and it is more expensive to acquire new customers than to retain
current ones.
Paragraph 1: for the most part, knowing your expectative clients is a good start, it should be a starting point to
satisfy their needs, therefore, we must take into account giving them confidence
Paragraph 2: Understand customer expectations If you fail, there is a disconnect between customer
expectations and your product or service
Paragraph 3: Customer satisfaction generates more income. It is important because many times you see very
good results. It is often overlooked, but it is necessary to interact with your sales team regularly and depending on
the needs.
Paragraph 4: a good deal is a gesture for the client as well as the merchant to treat them with respect, with the
greatest attention and commitment, this will be reflected in your process of your business
Presente simple
Win
I---- YO
YOU—TU
HE--- EL
SHE--- ELLA
IT--- ESO
WE--- NOSOTROS
YOU---- USTEDES
THEY---- ELLOS
1. Every time we carry out our work, we satisfy the needs of our clients.
5. in this company you should collect data from the impression of the clients
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