THE MERCHANT AGREEMENT is made on the Effective Date (as defined in Annexure 1 to this “Chip-and-PIN” means all face-to-face
eans all face-to-face Transactions processed in line with the Chip-and-
Agreement).
BY AND BETWEEN:
1. Payment International Enterprise B.S.C (c), duly registered in the Kingdom of Bahrain under
Commercial Registration No. 89364 and licensed by the Central Bank of Bahrain as an
Ancillary Service Provider and having its registered office address at Offices No. 41, Building
No. 1042, Road No. 3621, Al Seef, Kingdom of Bahrain, P.O Box 2152, (hereinafter referred
to as “PIE”).
2. The Merchant (as defined in Annexure 1 to this Agreement).
(A) WHEREAS PIE is a Payment Facilitator and will be providing Point of Sale (POS) for
Payment Acceptance through Service Provider (and/or any other proprietary digital
commerce platform(s) as may be designated by PIE and /or Service Provider from time
to time);
(B) The Merchant wishes to accept payments from the Merchant’s customers to pay for
the purchase of goods and/or services using Cards, prepaid cards, or other physical,
digital or virtual payment devices or account access devices as specified in Annex 1 to
this Agreement;
(C) The POS device, Merchant Portal Access, supplies/maintenance and settlement to the
merchant account for the payments accepted will be done by the Service Provider, as
per the terms of this agreement
NOW THEREFORE the parties agreed as follows:
1. DEFINITION AND INTERPRETATIONS
1.1. In this Agreement, the capitalized words or phrases below shall have the meanings shown
next to them unless otherwise defined or the context otherwise requires.
“Account(s)” means - valid payment account issued by an Account Provider under one of
the Schemes as may be updated, modified, or replaced and notified by PIE AND/OR SERVICE
PROVIDER to the Merchant in writing from time to time.
“Account Holder” means any person who is entitled to use the Account and who is a
customer purchasing goods and/ or services from the Merchant.
“Account Provider” means the organization with which an Account is held.
“PIE” means Payment International Enterprise B.S.C (c), including any successor business or
any other person Payment International Enterprise may transfer or assign its rights and/ or
obligations to under this Agreement.
“SERVICE PROVIDER’s Authorization Center” means the center administered by or on behalf
of SERVICE PROVIDER and contactable 24 hours seven (7) days of the week, which the
Merchant should contact by telephone at +973 17 299 444 (or such other number as may
be notified by SERVICE PROVIDER to the Merchant from time to time) to obtain
authorization in the event of query or doubt as to the validity of any card or transaction
“Agreement” means this Merchant Agreement, the Annexures and Schedules, the Scheme
Rules, the application documents and any additional terms and conditions, manuals,
policies and procedures and documents that apply to the Merchant, in each case as may be
amended, updated or replaced.
“Bahraini Dinars” or “BHD” means the lawful currency of the Kingdom of Bahrain.
“Bank Account” means the valid account held by the Merchant under this Agreement, as
described in Annexure 1
“Business Day” means any day other than a Friday and a Saturday or a public holiday on
which banks and other financial institutions are open for business in the Kingdom of
Bahrain.
“Card(s)” means any valid payment card or other valid payment device, in any Card category
(debit card, credit card, commercial card or prepaid card), which is accepted at SERVICE
PROVIDER Equipment, and which is used by an Issuer in conjunction with an account under
Visa and MasterCard and any other Card Scheme for payment acquiring.
“Cardholder” means any person who is entitled to use the Card (and whose name is
embossed or printed on the Card) and who is a customer purchasing goods and/ or services
from the Merchant.
“Card Scheme(s)” means Visa, MasterCard, JCB, American Express, UPI, Benefit, GCC Net
and any other card scheme as specified in Annexure 1 to this Agreement or accepted by
SERVICE PROVIDER for payment acquiring and notified by SERVICE PROVIDER to the
Merchant in writing from time to time.
“Card-Not-Present Transaction” or “CNP Transaction” means a Transaction by a Cardholder
where the Cardholder is not physically present at the Merchant Outlet at the time of the
Transaction and it comprises telephone order or mail order Transaction
“Chargeback” means the circumstances, under the Scheme Rules, PIE AND/OR SERVICE
PROVIDER, the Issuer or the organization with which the Account is held or the Cardholder,
will have the right to refuse to settle payment or request reimbursement (of a payment
which has already been settled). The risk and responsibility for any Chargeback shall be with
the Merchant even if the payment has been authorized.
“Chargeback Fee” means the fee incurred each time a disputed Card Transaction (or portion
thereof) is charged back to the Merchant.
“Chargeback-to-Sales Ratio” means the specific Chargeback threshold for Payment
Transactions as set out in this Agreement as may be varied by SERVICE PROVIDER or the
Card Schemes and notified to the Merchant from time to time.
PIE Initial……………………
PIN Program.
“Confidential Information” means the Transaction Data or information, the Cardholder’s
personal data, this Agreement, information about PIE AND/OR SERVICE PROVIDER’s business
and any other information that would be regarded as confidential, privileged, private or
sensitive information by a reasonable person.
“DCC” means Dynamic Currency Conversion process whereby the Merchant converts the
amount of a Payment Transaction from BHD into the DCC Currency at the POS Terminal.
“DCC Currency” means the currency of the Foreign Card’s country of issue and/ or billing
currency and denominated by the Card.
“Effective date” means the date this Agreement will start and take effect as described in
Annexure 1.
“Equipment” means the POS Terminal and hardware equipment, software and other
electronic computer and telecommunications devices and equipment (including any Chip-
and-PIN processing equipment) provided by SERVICE PROVIDER to the Merchant to process
any face-to-face Transaction.
“Fees” means all charges and fees due for the services PIE provides to the Merchant and
any other charges or fees set out in Annexure 1or as may be notified by PIE in writing to the
Merchant from time to time in accordance with this Agreement.
“Floor Limit” means the maximum value the Marchant is allowed to charge to a Card at any
one day as set out in Annexure 2 or as notified by SERVICE PROVIDER to the Merchant in
writing, above which the Merchant must obtain SERVICE PROVIDER’s authorization.
SERVICE PROVIDER reserves the right to change the Floor Limit at any time by giving the
Merchant notice in writing.
“Foreign Cardholder(s)” means a Cardholder of a Card where the currency of the Card’s
country of issue and/or billing currency is not the local currency of BHD and the Card
Scheme uses DCC.
“Intellectual Property Rights” means any patents, inventions, know-how, trade secrets and
other Confidential Information, registered designs, copyrights, software, database rights,
design rights, moral rights, trademarks, service marks, images, logos, domain names,
business names or trade names and all other intellectual property and neighboring rights
and similar rights in any part of the world (whether or not registered or capable of
registration).
“Issuer” means a member of a Card Scheme who may issue Cards.
“Merchant” means the person described in the Annexure 1 to this Agreement, and unless
the context otherwise requires, includes the Merchant’s directors, employees, staff, agents,
subcontractors or anyone acting on the Merchant’s behalf and to the Merchant’s heirs after
the Merchant’s death (this does not apply to companies) and to the Merchant’s successors
and approved assignees. If two or more people are shown as the Merchant in Annexure 1,
each shall be liable individually as well as jointly.
“Merchant Outlet” means the physical retail outlet (or department) owned and operated
by the Merchant in the Kingdom of Bahrain and which is agreed in Annexure 1 and/ or any
other outlets (or departments) as may be agreed by PIE in writing.
“Offline Transaction” means a Transaction where an authorization is obtained manually
through SERVICE PROVIDER Authorization Center and requires the signature of the
Cardholder.
“Operating Guide” means any operating guides (including but not limited to any
instructions, guides and manuals) which SERVICE PROVIDER makes available to the
Merchant as amended, updated or replaced from time to time.
“Party” means each PIE and the Merchant and “Parties” means PIE and the Merchant
together.
“Payment Transaction(s)” means an authorized payment transaction by the Cardholder or
Account Holder using a Card or mobile to pay for goods and/ or services provided by the
Merchant.
“Payment Processing Services” means the payment processing services offered by SERVICE
PROVIDER which provide the Merchant with the ability to accept Card and certain other
payment methods on a website or mobile application using the Merchant’s Platform and
include Gateway Services.
“PCI DSS” means the Payment Card Industry Data Security Standards which apply as
amended, updated or replaced from time to time including 3-D Secure to improve the
security of CNP Transactions. Details can be found at www.pcisecuritystandards.org or any
other location as may be notified to the Merchant from time to time.
“PAN” means the Cardholder’s primary account number displayed on the front of the Card.
“PIN” means the Cardholder’s personal identification number on the Card.
“POS Terminal” means the Point of Sale machines owned and operated by SERVICE
PROVIDER to receive Card payments and to record the Transaction Data.
“POS Record” or “Receipt” means the printed receipt of any Payment Transaction
(approved, referral or declined Payment Transaction).
“Refund” means a refund given to the Cardholder or the Account Holder by the Merchant
of a payment for credit to that Cardholder’s account.
“Service Provider” refers to Arab Financial Services Co. and any of the entities engaged by
PIE for service delivery to the merchant.
“Scheme” means a payment scheme or method approved by SERVICE PROVIDER, including
the Card Schemes.
1 Merchant Initial………………………….

“Scheme Rules’’ means the collective set of bylaws, rules, regulations, operating
regulations, policies, procedures, guidelines and manuals issued by (or in relation to)
SERVICE PROVIDER and/or any Card Scheme and/ or any other Scheme, as may be as
amended, updated or replaced from time to time, and which shall form an integral
part of this Agreement as if annexed to or set out in the body of this Agreement in
full.
“Security Code” means any of the following contained in a Card: the contents of the
magnetic stripe; the Card verification value in the magnetic stripe or in a chip; the
Card security code; and the PIN verification value contained in the magnetic stripe.
“Services” means the agreement by PIE to transfer to the Merchant funds in respect
of Payment Transactions and any additional service agreed by PIE to help the
Merchant to process payments or otherwise on the terms and subject to the
conditions of this Agreement.
“Surcharge” means any additional charge or payment added by the Merchant to the
Cardholder making a Card payment, and which is prohibited by law.
“Term” means the term defined in clause 22 of this Agreement.
“Transaction Data” means data about a particular Transaction and would include the
value of the Transaction and the Card information.
“VAT” means value added tax and any other similar tax or duty
1.2. In this Agreement:
1.2.1. The Definitions, Annexures and Schedules, Operating Guide, the Scheme
Rules, the application documents and any additional terms and
conditions, manuals, policies and procedures and documents that apply
to the Merchant, as may be amended, updated or replaced, shall form an
integral part of this Agreement as if set out in full in the body of this
Agreement.
1.2.2. Any reference to singular includes the plural and vice versa.
1.2.3. Words denoting the masculine will include the feminine and vice versa.
1.2.4. Words denoting natural persons will include companies and vice versa.
1.2.5. Reference to date shall be in accordance with the Gregorian calendar.
1.2.6. References to clauses and Annexures means the clauses and Annexures
of this Agreement.
1.2.7. Words “includes”, “including”, “in particular” and “other” will mean by
way of example, emphasis or illustration only and will not limit the
interpretation of any words that may come before them or that may
follow.
1.2.8. Any obligation to do or not to do something includes an obligation to
arrange for tat to be done or not done, as appropriate.
1.2.9. Reference to any law or statute or statutory provision will include any
amendment, addition or replacement to it and any legislation made under
it.
1.2.10. Reference to any document means that document as in force for the time
being and as amended, updated or replaced from time to time.
1.2.11. Clause headings in this Agreement are for convenience only and are not
intended to define, construe, limit, expand or describe the scope or intent
of this Agreement.
2. AUTHORIZATION OF CARD PAYMENTS OR PAYMENTS FROM ACCOUNTS
2.1. The Merchant shall accept and honor all valid Cards presented by Cardholders and
payments from Accounts for the payment for all goods and/ or services provided by
the Merchant at any of the Merchant Outlets (as agreed in Annexure 1 or as
otherwise agreed by PIE AND/OR SERVICE PROVIDER in writing from time to time).
2.2. The Merchant shall not discriminate and treat cash purchases any differently from
purchases by Card or from Accounts, including charging a different price or
surcharging Cardholders or setting any minimum limit or maximum limit on payment
values (subject always to the Floor Limit), which may discourage or prevent
customers from making a payment using a Card or from an Account or otherwise
disfavor purchases by Card or from Account. The Merchant shall not discriminate
between different Cards.
2.3. For all Card Payments, the Merchant shall ensure the following:
i. The Merchant obtains authorization for the Payment Transaction by
swiping or inserting the Card in the POS Terminal and in line with the
applicable Operating Guide and Scheme Rules and any written or
verbal instructions by SERVICE PROVIDER.
ii. The Merchant shall not authorize Payment without the Security Code
if it is supported by the Card Scheme for the relevant Card. The
Merchant shall not extract, store or reveal any Security Code, other
than for the purpose of processing Transaction Data.
iii. The Cardholder is present.
iv. The Card is current (not expired) and valid.
v. The Card Number (PAN), the Cardholder Name, the expiry date of the
Card and any other Card details printed on the Receipt match the
details on the Card.
vi. If applicable, the Cardholder’s signature on the Receipt matches the
signature on the back of the Card.
PIE Initial……………………
vii. The logo or mark on the Card matches the logo or mark under the
relevant Card Scheme.
viii. The Card is not visibly mutilated, damaged or altered.
ix. The Payment is genuine and for the legal purchase of goods and/or the
services provided by the Merchant in the normal course of business.
x. The Card is not listed on a Card Recovery Bulletin by the relevant
Scheme or notified by SERVICE PROVIDER to the Merchant as
recoverable from the Cardholder because it is stolen, past-due, over-
limit, counterfeit, forged or it is otherwise problematic or unlawful. If
the Card is recoverable, the Merchant shall immediately inform
SERVICE PROVIDER.
2.4. .If the Merchant is uncertain in respect of the nature of any Card or its validity
or the identity of the Cardholder, the Merchant shall immediately contact the
Authorization Center (+973 - 17 299 444) for verification and shall comply with
the Authorization Center’s instructions. Should the Authorization Center ask
the Merchant to retain the Card, the Merchant shall do so in accordance with
the law
2.5. If the Card is issued by an Issuer outside the Kingdom of Bahrain, the Merchant
shall verify the identity of the Cardholder, record details of the identification
document on the POS Record retained by the Merchant and shall obtain a copy
of such verification document for presentation to PIE AND/OR SERVICE
PROVIDER upon request.
2.6. The Merchant shall obtain authorization through SERVICE PROVIDER for any
Payment Transaction where the value is above the Merchant’s Floor Limit and
for any Card-Not-Present Transaction. SERVICE PROVIDER will contact the Card
Issuer to approve the Card Payment Transaction.
2.7. The Merchant shall not split the value of sales made to a Cardholder at any one
time over more than one Card Transaction so as to avoid obtaining SERVICE
PROVIDER’ authorization.
2.8. If authorization of a Payment Transaction is refused and a message such as
“decline”, “pick up” or “referral” is generated, the Merchant shall contact the
Authorization Center for authorization and shall comply with the Authorization
Center’s instructions. Should the Authorization Center approve the Payment
Transaction, the Merchant shall use the authorization code given to the
Merchant by the Authorization Center to complete the Payment Transaction.
2.9. If authorization is refused, the Merchant shall not complete the Card Payment
and shall request another form of payment. The Merchant shall not resubmit
a Card Payment for authorization after authorization has been refused. If the
Merchant does so and relies on any subsequent authorization, the Merchant
shall do so at its absolute entire and sole risk and shall be liable for any
Chargeback or other losses in relation to that Card Payment Transaction.
2.10. The Merchant shall not process any Offline Transaction using a dummy, fake or
replica authorization code, which had not been obtained from SERVICE
PROVIDER. Upon giving reasonable prior notice to the Merchant, to be
determined at - SERVICE PROVIDER sole discretion, PIE AND/OR SERVICE
PROVIDER shall have the right to deduct the amount of any such non-
authorized transaction(s) from the Merchant’s Bank Account or set-off the
amount against any future sum(s) as may be otherwise due to the Merchant.
2.11. For the avoidance of any doubt, pursuant to the Central Bank of Bahrain’s
directions and instructions, the Merchant shall not double swipe a Card at the
Merchant's POS Terminal or electronic cash register to capture or store
Cardholder and sensitive authentication data encoded on the magnetic stripe
of a Cardholder’s Card, after the Merchant received the required card payment
authorization response. The Merchant asserts its full compliance with the
obligation contained in this clause and understands that any breach of this
clause will expose the Merchant to mandatory contractual and/or legal
disciplinary actions by PIE AND/OR SERVICE PROVIDER and/or the Central Bank
of Bahrain and/or the concerned Ministry.
2.12. For the avoidance of doubt, authorization of a Card Payment only indicates the
availability of credit at the time authorization is requested. Authorization of a
Card Payment is not a guarantee of payment and it does not prevent SERVICE
PROVIDER from recovering a Chargeback or other amount in relation to the
Card Payment in accordance with this Agreement.
3. EQUIPMENT
3.1. The Merchant shall not use POS Equipment that SERVICE PROVIDER has not
provided or authorized (including the paper rolls). The Merchant shall only
send Transaction Data relating to Transactions made through the POS
Terminals which SERVICE PROVIDER has provided. If the Merchant is
authorized to accept Card-Not-Present Transactions, the Merchant shall
comply with SERVICE PROVIDER’s instructions for sending the Transaction
Data.
3.2. For the avoidance of doubt, SERVICE PROVIDER shall refuse any Payment
Transaction processed using a third party’s equipment, point-of-sale terminal
or accessories.
2 Merchant Initial………………………….
 3.3. The Merchant shall not use the Equipment for any illegal purposes or for any
business other than the business agreed and set out in this Agreement.
3.4. The Merchant shall not in any way alter, modify, replace, substitute, repair,
service, or tamper with the Equipment or any part of it. The Merchant shall not
move, remove or relocate the Equipment or any part of it from the Merchant’s
Outlet(s) as set out in this Agreement, unless it is agreed by PIE AND/OR SERVICE
PROVIDER in prior in writing. PIE AND/OR SERVICE PROVIDER may at any time
conduct spot-checks to ensure that these requirements are adhered to.
3.5. The Merchant shall ensure that the Equipment is operated only by those
directors, employees, staff or others on behalf of the Merchant who are
authorized by the Merchant and who are trained in accordance with SERVICE
PROVIDER’s requirements, the Operating Guide, the Scheme Rules or any other
instructions or operating guides or manual(s) as may be provided by PIE AND/OR
SERVICE PROVIDER or the Card Scheme. PIE AND/OR SERVICE PROVIDER may at
its absolute and sole discretion refuse to authorize any person who is not
capable or competent to operate the Equipment on behalf of the Merchant. The
Merchant shall immediately notify PIE AND/OR SERVICE PROVIDER of any
unauthorized use of the Equipment.
3.6. The Merchant shall never leave the Equipment unattended during trading hours
and shall ensure the physical safety and security of the Equipment at all times.
The Merchant shall be responsible for the cost of repair or replacement of any
damage to the Equipment by any person (other than normal wear and tear), loss
or theft of the Equipment. The Merchant shall immediately notify PIE AND/OR
SERVICE PROVIDER of any such damage, unauthorized use, loss, or theft of the
Equipment.
3.7. PIE AND/OR SERVICE PROVIDER may need to provide maintenance and software
updates to the POS Equipment using the telephone link. The Merchant shall at
all times maintain a telephone link to the POS Equipment and shall make sure
all maintenance and software updates are successfully installed. The Merchant
shall be responsible for paying any and all charges from its network operator.
3.8. The Merchant shall allow PIE AND/OR SERVICE PROVIDER and its agents and
subcontractors to enter the Merchant Outlet(s) at any time on reasonable
notice to examine, install, inspect, maintain and/or repair the Equipment and/or
any associated hardware and software, equipment and stationary supplied by
SERVICE PROVIDER under this Agreement, or for or any other reason as may be
reasonably required by PIE AND/OR SERVICE PROVIDER.
3.9. The Merchant shall not assign or subcontract the use of any Equipment to third
parties. PIE AND/OR SERVICE PROVIDER shall only recognize the contracted
Merchant.
3.10. PIE AND/OR SERVICE PROVIDER does not make any representations or
warranties, express or implied, of the merchantability or fitness for a particular
purpose of the Equipment including the POS Terminal and shall not be liable for
any defect, failure, or malfunction of the Equipment. As such PIE AND/OR
SERVICE PROVIDER specifically excludes any liability for any losses, damages or
claims incurred or suffered by the Merchant from the use of the Equipment.
4. PAYMENT TRANSACTIONS
4.1. The Merchant shall not accept a Payment Transaction except for the legitimate
purchases of goods and/ or services provided by the Merchant in the
Merchant’s ordinary business, trade and activities. This includes:
(a) a Payment Transaction, which is made by a director, employee, member
of staff, agent, subcontractor or any other representative of the
Merchant (or other individual closely connected with the Merchant’s
business) except for the legitimate purchases of goods and/ or services
provided by the Merchant;
(b) to refinance a debt of the Merchant or a Cardholder;
(c) to debit any additional charges, Surcharges, bank charges or any other
charge which is not related to or considered as additional commission in
connection to accepting Cards as payment method;
(d) for goods which are not sold or for services which are not rendered for
the Cardholder or upon his/her request; and / or
(e) for and on behalf of any another merchant or a seller of goods and/ or
services.
4.2. The Merchant shall not provide purchase with cash back or advance cash to any
Cardholder.
4.3. No Payment Transaction shall be made before the Merchant has obtained
authorization from PIE AND/OR SERVICE PROVIDER and complied with clause 2
of this Agreement.
4.4. The Merchant shall send SERVICE PROVIDER (or any third party as may be
approved by SERVICE PROVIDER) accurate and complete Transaction Data for
Payment Transactions by Cardholders to the Merchant for goods and/or
services provided by the Merchant in line with the requirements set out in the
Operating Guide and at any time upon request, within a maximum of three (3)
Business Days from the date of request.
4.5.
PIE Initial……………………
4.6. Time is of the essence and should the Merchant fail to provide SERVICE
PROVIDER with the requested information or documents or any part within the
prescribed period, the Merchant shall be liable for the Payment Transaction
amount.
4.7. The Merchant shall not disclose encryption certificates, Card information or
other security features to any third party and shall comply with SERVICE
PROVIDER’s instructions for sending any Transaction Data.
5. REFUNDS
5.1. The Merchant shall make any Refund on the same Card or Account used for the
original Payment Transaction through the “Refund” function on the POS
Terminal. If the POS Terminal does not accept Refund, the Merchant shall
arrange with SERVICE PROVIDER to make a Refund to the Cardholder through
the backend system.
5.2. The Merchant shall not make any cash Refund if the original Purchase
Transaction was made using a Card or Account.
6. INTELLECTUAL PROPERTY RIGHTS
6.1. The Merchant shall not use any of PIE AND/OR SERVICE PROVIDER’s Intellectual
Property Rights for any purpose without PIE AND/OR SERVICE PROVIDER’s prior
written agreement. A non-exclusive, non-transferable (in any way or form),
royalty-free license to use any of PIE AND/OR SERVICE PROVIDER’s Intellectual
Property Rights only in connection with and for the purposes of carrying out the
Merchant’s duties and obligations under the Agreement shall apply to any use
of PIE AND/OR SERVICE PROVIDER’s Intellectual Property Rights as may be
agreed by PIE AND/OR SERVICE PROVIDER.
6.2. Ownership, title and interest in PIE AND/OR SERVICE PROVIDER’s Intellectual
Property Rights (including the Equipment and POS Terminals) shall remain with
PIE AND/OR SERVICE PROVIDER and its licensors (as the case may be) at all
times. Nothing in this Agreement shall be taken to be a transfer or assignment
of any of PIE AND/OR SERVICE PROVIDER’s Intellectual Property Rights to the
Merchant.
7. CHARGEBACK OR FRAUD
7.1. SERVICE PROVIDER or the Card Issuer or the Account Provider will have the right
in some circumstances under the Scheme Rules to refuse to settle a Payment
Transaction or to request a reimbursement from PIE AND/OR SERVICE
PROVIDER of a Payment Transaction, which has already been settled. The
circumstances include without limitation:
(a) A Payment Transaction was not genuine or for an illegal purpose or if the Transaction
does not in some way constitute a payment.
(b) A Payment Transaction was not authorized by the relevant Issuer or by the Card
Scheme or was not authorized in accordance with this Agreement.
(c) The Merchant fails to give SERVICE PROVIDER evidence that the genuine Cardholder
or Account Holder has authorized the Payment Transaction, or if the evidence given
does not meet the requirements set out in the Operating Guide, the Scheme Rules or
the instructions or requirements by SERVICE PROVIDER from time to time.
(d) A Payment Transaction was for a payment to another person (not the Merchant) or
for a purchase with cashback given to the Cardholder or the Account Holder.
(e) A Payment Transaction or the way in which it was carried out or if the Transaction
Data or the way in which it has been sent to SERVICE PROVIDER has breached this
Agreement.
(f) The Cardholder or the Account Holder denies authorizing a Card-Not-Present
Transaction.
(g) The Issuer or the Cardholder or the Account Holder makes a claim in connection with
the Payment Transaction or any goods and/ or services which the Merchant has
provided that the goods and/ or services were not received or were faulty or were not
as described and canceled Transactions.
(h) The POS Record is incomplete or illegible or the information in the POS Record is not
identical with the information in the Receipt given to the Cardholder or the Account
Holder.
(i) The Card used in the Transaction is not valid.
(j) If the Merchant has to manually key enter a Transaction into the POS Terminal
because the Card cannot be read and the Merchant does not get an imprint of the
Card on a Receipt, together with the signature of the Cardholder (which matches the
signature on the back of the Card) in a face-to-face Payment Transaction.
(k) The Transaction involves using the Card or Account by a person other than the
Cardholder or the Account Holder.
(l) The signature on the POS Record in not reasonably similar to the signature on the
Card or is a forged signature.
(m) SERVICE PROVIDER or any Card Scheme believes the Merchant has exceeded or will
exceed the Chargeback-to-Sales Ratio and has become or is becoming an excessive
Chargeback merchant or an excessive fraud merchant.
(n) Charging payment back to the Merchant is otherwise in accordance with this
Agreement or any Operating Guide or Scheme Rules.
3 Merchant Initial………………………….
 7.2. The Merchant shall be liable to immediately pay SERVICE PROVIDER back for
any Chargeback and SERVICE PROVIDER may, without prior notice, deduct the
relevant amount, and any applicable Chargeback, charge or fee, from the sales
proceeds in the Merchant’s account with SERVICE PROVIDER or from the
Merchant’s Bank Account.
7.3. For the avoidance of doubt, in the event of any Chargeback, PIE AND/OR
SERVICE PROVIDER shall not have any responsibility to deal with the Cardholder
or the Account Holder or to try to get payment from them or the Issuer or
Account Provider.
7.4. The Merchant shall not dispute the validity of any Chargeback. Should the
Merchant dispute the validity of any Chargeback, the Merchant must so notify
SERVICE PROVIDER in writing within ten (10) calendar days from the date of
receipt of the relevant statement. Time is of the essence and should the
Merchant fail to notify SERVICE PROVIDER within the prescribed period, the
statement by SERVICE PROVIDER shall be deemed to be accepted, conclusive,
final and undisputed as to all matters of fact to which it refers (save as to
manifest error).
7.5. The Chargeback-to-Sales Ratio shall not exceed one percent (1%) of total sales
in any given month. This limit may be varied by SERVICE PROVIDER or the Card
Scheme and notified in writing to the Merchant from time to time.
7.6. PIE AND/OR SERVICE PROVIDER may at any time request the Merchant to give
PIE AND/OR SERVICE PROVIDER Transaction Data and information and a
detailed explanation for any number of individual Chargebacks or incidents of
fraud in relation to any Payment Transactions (to which chargeback or fraud
applies) and the Merchant shall immediately provide PIE AND/OR SERVICE
PROVIDER with the requested documents and information and no later than a
maximum of three (3) Business Days. Time is of the essence.
7.7. The Merchant shall use its best endeavors to assist PIE AND/OR SERVICE
PROVIDER in preventing or detecting fraud and shall immediately notify PIE
AND/OR SERVICE PROVIDER if the Merchant suspects or becomes aware of any
incident of fraud has taken place or is taking place by the Merchant (or any of
its directors, employees, staff, agents, subcontractors) or in relation to a Card
or suspects or becomes aware of any such activities which, in the opinion of
the Merchant, involve fraud, misrepresentation or other illegal activities in
relation to a Card.
7.8. PIE AND/OR SERVICE PROVIDER has a legal requirement to carry out money
laundering checks, credit searches, KYCs and other fraud-prevention enquiries
about the Merchant. Merchant shall provide all co-operation to PIE AND/OR
SERVICE PROVIDER in fulfilling this requirement. Any record of these searches
and enquiries may be used by PIE AND/OR SERVICE PROVIDER and others to
make credit and insurance decisions about the Merchant or to prevent fraud
and to prevent money laundering. PIE AND/OR SERVICE PROVIDER may provide
record of these searches and enquiries to any fraud prevention agencies should
the Merchant give PIE AND/OR SERVICE PROVIDER false or inaccurate
information or PIE AND/OR SERVICE PROVIDER suspects fraud.
7.9. The Merchant authorizes PIE AND/OR SERVICE PROVIDER, directly or through
third parties, to make inquiries or take any actions as PIE AND/OR SERVICE
PROVIDER may consider necessary to validate a Cardholder’s identity,
creditworthiness and verify information that the Merchant has provided PIE
AND/OR SERVICE PROVIDER with. The Merchant authorizes PIE AND/OR
SERVICE PROVIDER to obtain financial and credit information such as pulling
credit reports.
8. DCC
8.1. Unless it is agreed otherwise, the Merchant shall participate in DCC.
8.2. The Merchant shall verbally or via the POS Terminal inform Foreign
Cardholders making an overseas Payment Transaction that they have the
option to choose DCC, i.e. to have their Payment Transaction completed in
their billing currency, before an authorization request for the Payment
Transaction is submitted.
8.3. The Merchant shall make each of the following clear to the Foreign Cardholder:
the Payment Transaction amount in the local currency; the Payment
Transaction amount in the billing currency; and the currency conversion rate
to be applied (as determined by SERVICE PROVIDER) should the Payment
Transaction be completed in the Cardholder’s billing currency.
8.4. Once the Cardholder has decided the currency which they would like the
Payment Transaction to take place in, the Merchant shall honor the Foreign
Cardholder’s choice.
8.5. Should the Merchant fail to offer a Foreign Cardholder the option to complete
the Payment Transaction in their billing currency in accordance with clause 8.2
above, or fail to honor the Foreign Cardholder’s choice in accordance with
clause 8.4 above, the Payment Transaction may be subject to Chargeback.
8.6. If a Foreign Cardholder chooses DCC, the Payment Transaction shall be
converted to the DCC Currency based on the exchange rate in effect at the time
PIE Initial……………………
of authorization (determined by SERVICE PROVIDER) and shall be cleared in the currency in
which the Card is denominated through the relevant Card Scheme.
8.7. The Merchant shall present DCC Payment Transactions within twenty-four (24)
hours of the time the Payment Transaction is completed. Time is of the essence
and should the Merchant fail to comply with the prescribed period, SERVICE
PROVIDER shall be entitled to reduce the amount of the DCC participation
payment specified in Annexure 1 to this Agreement (as may be varied and
notified by SERVICE PROVIDER to the Merchant from time to time).
8.8. The Merchant shall at all times comply with the DCC Disclosures, Policies and
Procedures, the Operating Guide, the Scheme Rules and any and all bylaws,
rules, regulations, operating regulations, policies, procedures, guidelines,
manuals and instructions issued by SERVICE PROVIDER and/or any Card
Scheme in relation to the Merchant’s participation in the DCC Services (as may
be as amended, updated or replaced from time to time) in order to be in
compliance with the applicable international and national legislation and the
Scheme Rules in relation the Merchant’s participation in the DCC services and
to instill Cardholder confidence in the services and promote the services.
8.9. In the case of any Refunds, where the Merchant technology allows for it, the
same currency conversion method shall be used. The applicable currency
conversion rate on the date of the Refund Transaction by the Merchant (as
determined by SERVICE PROVIDER) shall be used for the Refund. Where the
Merchant technology doesn’t allow for credit to be converted using the same
currency conversion method, the Refund shall be processed in BHD on the
terms and subject to the conditions of the Scheme Rules.
8.10. The Merchant understands and agrees that the amount of a Refund and/ or
Chargeback will likely differ from the original amount in BHD received by the
Merchant in the original Payment Transaction and the Merchant may incur a
loss as a result of any Refund or Chargeback due to change in the currency
conversion rate used (as determined by SERVICE PROVIDER).
8.11. SERVICE PROVIDER and/ or the relevant Card Scheme shall be entitled to time
suspend a currency or to add or delete a currency from the currencies available
for DCC at any time and without prior notice to the Merchant.
8.12. DCC shall not apply to Payment Transactions referred to SERVICE PROVIDER for
authorization in accordance with clause 2.6 2.6of this Agreement or otherwise
authorized by the Merchant by telephone Payment Transactions.
8.13. SERVICE PROVIDER may terminate or suspend the DCC Services for any reason
upon notice to the Merchant.
8.14. For the avoidance of doubt, the Merchant shall be responsible for all DCC
related Refunds and Chargebacks, claims or disputes with Foreign Cardholders
or any third party arising from or in relation to the DCC Services.
9. CARD-NOT-PRESENT TRANSACTIONS
9.1. If the Merchant is authorized to accept Card-Not-Present (CNP) Transactions,
SERVICE PROVIDER shall provide the Merchant with key entry facility.
9.2. If the Merchant is authorized to accept Card-Not-Present (CNP) Transactions:
9.1.1. The Merchant shall be responsible for understanding and
complying with the Operating Guide, the Scheme Rules and any
and all applicable laws, bylaws, rules, regulations, operating
regulations, policies, procedures, guidelines, manuals and
instructions issued by SERVICE PROVIDER and/or any Card
Scheme in relation to CNP Transactions (as may be as amended,
updated or replaced from time to time).
9.1.2. The Merchant shall ensure the protection, safety and security by
keeping its ID and its assigned password used to authenticate the
Merchant’s identity to gain access to the Account, safe, secure
and strictly confidential at all times. The Merchant shall inform
SERVICE PROVIDER immediately should the confidentiality, safety
or security of the access ID, password, be compromised (or be
suspected of being compromised).
9.3. For telephone or mail orders, the Merchant shall first obtain authorization from
the Authorization Center.
9.4. The Merchant shall provide the Cardholder a Receipt, which includes the
following:
i. the Merchant’s name and address (including website
address where applicable);
ii. the amount of the CNP Transaction amount and the
currency;
iii. the Cardholder’s name;
iv. the Cardholder’s contact number and e-mail address and
billing and delivery address (where applicable);
v. the date of the CNP Transaction;
vi. the unique Payment Transaction ID;
vii. the authorization code;
viii. the Card expiry date;
ix. description of the goods and/or services purchased; and
x. the delivery date and method.
4 Merchant Initial………………………….

9.5. For the avoidance of doubt, authorization (by authorization code or approval
code or other) is not a guarantee of payment or a guarantee that the
Cardholder authorized the CNP Transaction and does not prevent SERVICE
PROVIDER from recovering a Chargeback or other amount in relation to the
CNP Transaction in accordance with this Agreement. The Merchant
understands and agrees that any Payment Transaction disputed by the
Cardholder shall be subject to immediate Chargeback in accordance with this
Agreement.
9.6. The Merchant accepts the increased risks of processing CNP Transactions,
where neither the Card nor the Cardholder is physically present at the
Merchant Outlet. The Merchant understands and agrees SERVICE PROVIDER
and/ or the Card Scheme shall not be responsible for any fraudulent CNP
Transactions, even if the Merchant has complied with its obligations under this
Agreement.
9.7. The Merchant shall submit the CNP Transaction for payment to SERVICE
PROVIDER immediately after any Payment Transaction has been successfully
completed (including the dispatch of goods and/or services that the Merchant
has agreed to provide, where appropriate). The Merchant shall add an order
reference number for each CNP Transaction, which will be used by SERVICE
PROVIDER and the Merchant in any communications relating to that CNP
Transaction.
9.8. The Merchant shall maintain responsibility for the Merchant’s services,
including its technical support and functionality with the PIE AND/OR SERVICE
PROVIDER e-Payment Gateway System and shall indemnity and hold it
harmless against any and all errors, disruptions, or security breaches related to
the Merchant’s Internet business or website.
10. PRE-AUTHORIZED AND RECURRING PAYMENT TRANSACTIONS
10.1. The Merchant may request pre-authorization from SERVICE PROVIDER to
block, freeze or hold a specified amount on a Card or complete a Payment
Transaction for pre-authorized or recurring Transactions where the Merchant
charges a Cardholder for goods and/ or services on a pre-agreed schedule for
the purchase of good and/ or services repeatedly and regularly for a duration
not exceeding one (1) year (such as payment in installments, membership,
subscription or recurring shipment of goods).
10.2. The Merchant shall use the Card to obtain a pre-authorization approval code
through the POS Terminal for the amount agreed with the Cardholder. The
Merchant shall record the date, the agreed amount and the pre-authorization
approval code on the POS Record.
10.3. The Merchant shall not process any pre-authorized or recurring Payment
Transaction without a valid written request or consent from the Cardholder
(for each recurring Transaction). The request or consent shall include the
amount of the Transaction, and whether the amount is fixed or variable, the
date of the Transaction, and whether the date if fixed or variable; and the
agreed method of communication. The Merchant shall furnish to SERVICE
PROVIDER the valid consent at any time upon SERVICE PROVIDER’s request.
10.4. The Merchant shall at all times comply with the requirements set out in the
Operating Guide, the Scheme Rules or the instructions or requirements by
SERVICE PROVIDER from time to time relating specifically to pre-authorized
and recurring Payment Transactions.
11. SURCHARGES
Its prohibited for the Merchant to impose any Surcharge or additional sum, fee or
payment on any Cardholder who opts to use a Card in any Payment Transaction using
the POS Terminal in accordance with the Ministry of Commerce Ministerial Order No.
109 of 2015 and any other law, as may be amended or replaced from time to time.
12. IMPLEMENTING RISK MANAGEMENT CONTROLS AND STORING DATA
12.1. SERVICE PROVIDER shall employ industry practice in connection with the
protection of non-public personal information and Data of any Cardholders and
of the Merchant and collect, store, copy, transfer and use Transaction Data
only for purposes of this Agreement and comply with all applicable laws, rules
and regulations relating to privacy and data protection.
12.2. The Merchant shall be responsible for maintaining confidentiality and security
of any Transaction Data and Confidential Information in its possession, custody
or control and shall ensure it complies with applicable data privacy and security
requirements under the PCI DSS in its use, access and storage of any non-public
Cardholder personal information and shall comply with its obligations under
any applicable law or regulation as may be in effect regarding the
confidentiality, use and disclosure of Cardholder information.
PIE Initial……………………
12.3. Subject to the requirements of PCI DSS and/ or SERVICE PROVIDER and the
applicable law, the Merchant shall keep the Card and Cardholder’s information
(other than the CVV or CVC Code and expiry date of the Card, which
information must be captured but not kept for any reason) and all Transaction
Data (whether in paper or electronic form) safe and secure in a way that
prevents unauthorized access, loss, theft or disclosure to any unauthorized
person.
12.4. The Merchant shall not request or store any additional personal information or
data other than the Transaction Data which is captured in the Payment
Transaction and shall not use the Transaction Data for any purpose other than
as provided under this Agreement. The Merchant asserts its full compliance at
all times with the applicable data protection laws and any regulations, orders,
codes, ordinances or legislation made under it or in connection with data
protection, confidentiality, privacy or secrecy and the Merchant understands
that any breach of this clause will expose the Merchant to contractual and/or
statutory liability. For the purposes of this clause, the Merchant includes the
Merchant’s directors, employees, staff, approved agents, subcontractors or
anyone acting on the Merchant’s behalf.
12.5. The Merchant acknowledges and warrants that it has read and understood the
PCI DSS and shall at all times ensure PCI DSS compliance (against the current
version of PCI DSS published on the PCI Security Standard Council’s website)
and to implement risk management controls.
12.6. Subject to the requirements of PCI DSS and the applicable law, the Merchant
shall maintain the proper facilities, equipment, inventory, books and records,
and shall retain all POS Records and related sale invoices/ Receipts related to
Transaction for a period of ten (10) years (or such other period as may
prescribed by the Central Bank of Bahrain) from the date of the relevant
Transaction .
13. CARD SCHEME RULES
The Merchant shall comply with the applicable Scheme Rules and shall regularly review the
then current Scheme Rules and the law as applicable to its goods and/ or services and
business practices to ensure compliance therewith.
14. FEES AND CHARGES
14.1. The Merchant agrees to pay PIE the charges and fees (plus any VAT that may
apply) for each Payment Transaction as set out in Annexure 2 by direct debit
on each settlement.
14.2. The Merchant agrees to pay PIE a monthly license fee (plus any VAT that may
apply) for each POS Terminal as set out in Annexure 2 by direct debit each
month.
14.3. PIE reserves the right to change the terms and conditions of this Agreement,
including introducing new charges and fees or changing the rate or basis of all
or any part of the charges and fees and shall give the Merchant at least thirty
(30) days’ prior notice of any changes unless they are due to regulatory,
interchange or Card Scheme or other changes beyond PIE’s reasonable control.
The Merchant may terminate this Agreement in accordance with clause 22.3 if
the Merchant is unhappy with these changes.
14.4. The Merchant hereby authorizes to deduct any such amounts from the Sale
Proceeds or other amounts payable by PIE to the Merchant pursuant to this
Agreement or otherwise.
14.5. Unless it is agreed otherwise, the Merchant shall give its Bank instructions to
pay by direct debit from its Bank Account any amounts the Merchant owes PIE
under this Agreement.
14.6. The Parties acknowledge and agree that there shall be no Fees payable to PIE
AND/OR SERVICE PROVIDER in respect of any amount charged back to the
Merchant (other than any applicable Chargeback Fee) or in respect of which a
Refund voucher has been issued by the Merchant.
14.7. The Merchant must pay any amounts owed under this Agreement immediately
when due. Interest may be charged on any amounts the Merchant has not paid
and PIE shall have the right to charge interest at the rate of 2 % per month and
to add the interest to the amounts the Merchant owes at the end of each
month.
15. SET-OFF AND RIGHT TO WITHHOLD MONEY
15.1. The Merchant understands and agrees PIE may exercise the right of set-off and
reduce any amount to be paid to the Merchant under this Agreement or any
other relationship between the Parties by any Fees, Chargebacks, charges and
any other amounts that the Merchant owes PIE or one of PIE affiliates without
prior notice to the Merchant. This includes, for example, where PIE AND/OR
SERVICE PROVIDER have paid any amounts to the Merchant by mistake under
this Agreement or a different agreement or arrangement that the Merchant
may have with PIE or any of its affiliates.
5 Merchant Initial………………………….
 15.2. For the avoidance of doubt, PIE may suspend or limit access to the Merchant’s
Bank Account or to the Merchant’s funds if the Merchant breaches or is
reasonably suspected by PIE to have breached, this Agreement or any part of
it.
16. SETTLEMENT AND SALE PROCEEDS
16.1. On completion of a Payment Transaction:
i. The Merchant shall electronically transmit the POS Records to SERVICE
PROVIDER at the end of each day and, in any event, no later than three
(3) calendar days from the date of the Transaction. Time is of the
essence and should the Merchant fail to provide SERVICE PROVIDER
with the accurate and complete POS Record in accordance with this
Agreement within the prescribed period for any Transaction, SERVICE
PROVIDER shall not be obliged to accept that Transaction and the
Transaction may be subject to a Chargeback.
ii. Subject to the terms and conditions of this Agreement and the Scheme
Rules, all Sale Proceeds shall be paid to the Merchant and credited to
the Bank Account within two (2) Business Days following the receipt of
the approval from the respective Card Scheme in accordance with
Annexure 1 of this Agreement within
16.2. Payments shall be made in Bahraini Dinars, unless otherwise determined by
PIE.
16.3. For the avoidance of doubt, all payments to the Merchant are provisional and
are subject to verification and audit by or on behalf of PIE AND/OR SERVICE
PROVIDER. The Merchant authorizes PIE AND/OR SERVICE PROVIDER to deduct
from the Sale Proceeds, or if the Sale Proceeds have already been credited to
the Bank Account, the Merchant shall repay to PIE AND/OR SERVICE PROVIDER
the full amount of:
i. any amount of Chargeback, creditors or refunds which PIE AND/OR
SERVICE PROVIDER incurs;
ii. the applicable fees, fines and charges;
iii. any additional payment made by PIE AND/OR SERVICE PROVIDER as a
result of any failure or error in the system or pursuant to negligence,
misconduct or fraudulent act of any employee of PIE AND/OR SERVICE
PROVIDER; and
iv. any other payment which is illegitimately received by the Merchant.
16.4. The Merchant authorizes PIE AND/OR SERVICE PROVIDER to withhold and/ or
freeze any funds in the Bank Account if the balance in the Bank Account is not
sufficient to meet the Merchant’s obligations arising out of Chargeback claims,
fees, expenses, adjustments or other charges that may be imposed on PIE
AND/OR SERVICE PROVIDER by any Card Scheme or competent authority in
connection to Transactions made by the Merchant.
16.5. PIE AND/OR SERVICE PROVIDER shall not be liable for delays in receipt of funds
or errors in debit or credit entries caused by third parties, including the Card
Scheme or the Merchant, or caused by any other event or occurrence beyond
PIE AND/OR SERVICE PROVIDER’s reasonable knowledge or control.
17. ADVERTISEMENTS AND PROMOTIONS
17.1. The Merchant agrees to display in a prominent place in the Merchant Outlet(s)
PIE AND/OR SERVICE PROVIDER identifications and any promotional material
as may be provided by PIE AND/OR SERVICE PROVIDER and as may be
reasonably instructed by PIE AND/OR SERVICE PROVIDER.
17.2. The Merchant shall not use any marketing or promotional material, which
features PIE AND/OR SERVICE PROVIDER’s name, brand, logo, trademark or
tradename or which uses any other name associated with the Cards or
Accounts without the prior written approval of PIE AND/OR SERVICE
PROVIDER.
17.3. PIE AND/OR SERVICE PROVIDER shall be under no obligation to the Merchant
to provide any advertisement or promotion material or services, and any such
services shall be separately agreed by and between the Parties In writing.
18. INFORMATION AND AUDIT
18.1 Merchant agrees that this Agreement is condition upon and subject to the
Merchant providing the financial or other information about the Merchant and the
Merchant’s business including financial accounts, audited accounts, due diligence
and any other information which PIE reasonably believes may help PIE to assess any
risks and assess whether an insolvency event is likely to happen or to comply with
any legal and regulatory obligations within 15 days of signing the Agreement.
Merchant agrees that no transaction shall be accepted on the POS Terminal, until
Merchant has provided all the due diligence information required by PIE AND/OR
SERVICE PROVIDER. If the Merchant fails to provide the information within the 15
days, PIE AND/OR SERVICE PROVIDER may (i) withhold any payment due in
accordance with clause 15 of this Agreement until PIE AND/OR SERVICE PROVIDER is
satisfied that the Merchant will be able to continue to meet its duties, obligations
and responsibilities under this Agreement and / or (ii) terminate the Agreement
immediately, if after providing 15 days written notice in advance to the Merchant to
rectify the default, the Merchant fails to provide the requested information and
documents.
PIE Initial……………………
18.2 In case of any investigation by or on behalf of PIE AND/OR SERVICE PROVIDER
and/ or the Card Scheme with respect to Chargebacks, suspected fraud or other
requests for information, the Merchant shall fully co-operate in the auditing of
its records.
18.3 PIE AND/OR SERVICE PROVIDER shall give the Merchant reasonable prior notice
(except in an emergency) and shall try and minimize any inconvenience caused
to the Merchant. The Merchant agrees to give PIE AND/OR SERVICE PROVIDER
and its agents access to the Merchant’s business premises including the
Merchant’s offices and Merchant Outlets so that PIE AND/OR SERVICE
PROVIDER can inspect the Merchant’s facilities, equipment, inventory, records,
data and system (including any computer system and software) relevant to this
Agreement for the purposes of carrying out an inspection or audit at no cost to
PIE AND/OR SERVICE PROVIDER or its agents. The Merchant shall be required to
remedy any risks or defects identified within a reasonable period given by PIE
AND/OR SERVICE PROVIDER. Any inspection or audit under this clause shall not
mean that PIE AND/OR SERVICE PROVIDER have approved or upheld the
Merchant’s security measures.
19 INDEMNITY
19.1 PIE AND/OR SERVICE PROVIDER shall have no relationship, whether
contractual, statutory, or otherwise, with any of the Merchant’s
customers and shall not be liable to the Merchant’s customers or any
third party. Without limiting the generality of the foregoing, PIE AND/OR
SERVICE PROVIDER expressly disclaims any and all warranties, including
but not limited to, implied warranties of merchantability, fitness for a
particular purpose, and non-infringement and does not warrant,
endorse, guarantee, or assume responsibility for any good and/or
services advertised, offered, or sold by the Merchant at the Merchant’s
Outlet(s) and PIE AND/OR SERVICE PROVIDER shall not be a party to any
Transaction. PIE AND/OR SERVICE PROVIDER does not endorse the
Merchant’s Outlet, Platform or any third-party website or assume
liability or responsibility for the accuracy of any material contained
therein or any infringement of any third-party Intellectual Property
Rights arising therefrom or any fraud or other crime. In no event shall PIE
AND/OR SERVICE PROVIDER be liable for any act or omission of any third
party, including but not limited to, a Merchant’s Cardholder.
19.2 The Merchant shall be liable and shall indemnify and hold harmless PIE
AND/OR SERVICE PROVIDER (and any of PIE AND/OR SERVICE
PROVIDER’s directors, employees, staff, licensors subcontractors and
representatives) and the Card Scheme from and against any and all
claims, costs, damages, expenses, lawsuits, judgments, arbitral awards,
fines, financial penalties, liabilities and losses (including administrative,
investigative and legal costs) arising from or in connection with:
i. a Chargeback, Refund, over-payment, payment error or other
incorrect or invalid payment or customers disputes or incorrect Payment
Transaction made by the Merchant, which requires giving credit to the
Cardholder or Accountholder through a sale reversal;
ii. Refunds and Chargebacks, claims or disputes in relation to any and
all DCC Services with Foreign Cardholders or any third party arising from
or in relation to the DCC Services.
iii. third-party Intellectual Property Rights infringements;
iv. any error, negligence, misconduct or fraud or other acts (or failures
to act) by the Merchant and/ or the Merchant’s employees or
representatives;
v. the Merchant’s use of the Services;
vi. any Chargebacks or other charges, losses, claims or disputes arising
from or in relation to CNP Transactions;
vii. any claim by any Cardholder, Platform user, merchant, or any other
person or third party regarding any Transaction or the use of the
Services;
viii. the Merchant’s breach of this Agreement or breach of any other
agreement the Merchant enters into with third parties;
ix. the Merchant’s breach of any applicable law, regulation or the
Scheme Rules and requirements; and/or
x. any claim made or defense raised against PIE AND/OR SERVICE
PROVIDER or any of its subcontractors by any Card Scheme or other
party arising from or in connection with the Merchant’s Transactions.
20 LIMITATION ON LIABILITY
20.1 Neither Party shall be responsible or liable for any special, punitive,
consequential, or indirect loss or liability under any circumstances
6 Merchant Initial………………………….
 20.2 Without affecting any of the other clauses of this Agreement, the
Merchant agrees and understands that PIE AND/OR SERVICE PROVIDER’s
entire liability, and the Merchant’s exclusive remedy, in one or more
claims, shall be solely limited to (and in no event shall exceed under any
legal or other theory of recovery) the amount equivalent to the
aggregate amount of profit or revenue generated by PIE AND/OR
SERVICE PROVIDER from the Merchant during the twelve (12) months’
period preceding the date that such claim(s) is/are made.
20.3 Nothing in this Agreement will limit or exclude either Party’s liability for
death or personal injury arising from fraud or fraudulent
misrepresentation, or any other liability which cannot be excluded or
limited by law.
21 UNFORESEEN EVENTS OR EVENTS OUTSIDE OF PIE AND/OR SERVICE PROVIDER’S
REASONABLE CONTROL
21.1 PIE AND/OR SERVICE PROVIDER shall not be liable to the Merchant if PIE
AND/OR SERVICE PROVIDER or any of its agents or subcontractors is
prevented from or delayed in the partial or total performance of any of
PIE AND/OR SERVICE PROVIDER’s obligations under this Agreement for
events that are unforeseen and/ or are outside of PIE AND/OR SERVICE
PROVIDER’s reasonable control whether such events are public or apply
generally or private to PIE AND/OR SERVICE PROVIDER or apply
specifically to PIE AND/OR SERVICE PROVIDER. This includes but is not
limited to:
(a) any Equi pm e nt , or ot he r machine, software, hardware,
system, or transmission link error, malfunction or failure
(including due to design or manufacturing of the Equipment);
(b) any action or inaction by the relevant Issuer or Card Scheme;
(c) any l abor or industrial strike, lockout or dispute;
(d) any natural disaster, war, invasion of armed forces, civil unrest,
insurrection or other Force Majeure Event; or
(e) any other unforeseen event that is beyond the reasonable control of
PIE AND/OR SERVICE PROVIDER (whether it has a general application
or it applies to PIE AND/OR SERVICE PROVIDER or limited parties
only).
21.2If the event continues for more than sixty (60) calendar days, either Party
may terminate the Agreement upon written notice to the other Party.
22 TERM AND TERMINATION
22.1 This Agreement shall commence on the Effective Date and shall continue
until it is terminated in accordance with this clause.
22.2 This Agreement may be terminated at any time at will by the Parties’
mutual written agreement.
22.3 This Agreement may be terminated by either Party at any time at will by
giving the other Party not less than thirty (30) calendar days’ prior
written notice.
22.4 Without prejudice to any other rights and remedies under this
Agreement or the law, PIE may terminate this Agreement at any time by
immediate written notice to the Merchant in certain circumstances,
including:
(a) if the Merchant becomes insolvent (or PIE AND/OR SERVICE
PROVIDER reasonably believes it may happen) or if an order is
made or a resolution is passed for the voluntary or involuntary
liquidation or winding-up of the Merchant or if an administrator,
administrative receiver, receiver or trustee is appointed in respect
of the whole or any part of the Merchant's assets or its business or
if the Merchant makes any composition with its creditors or takes
or suffers any similar or analogous action in consequence of debt;
(b) if PIE AND/OR SERVICE PROVIDER becomes aware (or PIE AND/OR
SERVICE PROVIDER reasonably suspects) the Merchant is
committing fraud or submitting illegal Transactions;
(c) if the Merchant has become, or is becoming, an excessive
chargeback merchant or an excessive fraud merchant, or is
involved in excessive Cardholder disputes;
PIE Initial……………………
(d) if the Merchant is selling or supplying illegal goods and/ or services
or goods and/or services other than those supplied in the
Merchant’s ordinary business, trade and activities or which may
otherwise damage PIE AND/OR SERVICE PROVIDER’s goodwill or
adversely affect PIE AND/OR SERVICE PROVIDER;
(e) if the Merchant fails to make any payment due under this
Agreement or fails to keep any of the terms of any other loan
facility, security document, guarantee or any other arrangement
that the Merchant may have with PIE AND/OR SERVICE PROVIDER
and fails to make payment within fifteen (15) calendar days of
receipt of written notice of non-payment from PIE AND/OR SERVICE
PROVIDER;
(f) if the Merchant is in material breach or default of any of the terms and
conditions of this Agreement and fails to remedy such breach or
default within fifteen (15) calendar days of receipt of written notice
of from PIE AND/OR SERVICE PROVIDER setting out the breach or
default and requesting its remedy;
(g) if the Merchant is charged with any criminal offence(s) or acts in any
illegal, dishonest, or immoral, or other manner, which may in the
reasonable opinion of PIE AND/OR SERVICE PROVIDER damage PIE
AND/OR SERVICE PROVIDER’s goodwill or adversely affect PIE
AND/OR SERVICE PROVIDER;
(h) if the Merchant closes down or discontinues its operations in the
Merchant Outlets covered by this Agreement or ceased (or PIE
AND/OR SERVICE PROVIDER reasonably believes it may cease to)
carry on the whole or a substantial part of its business;
(i) if the Merchant’s Bank Account is closed;
(j) if the Merchant is in breach of any of clauses 3, 4, 12, 25, or 24 of this
Agreement;
(k) if any Card Scheme requests the termination of the Agreement;
22.5 Termination by PIE AND/OR SERVICE PROVIDER under clause 22.4 above
shall be automatic and immediate on written notice, and without the
need to obtain court judgment for termination.
23 EFFECTS OF TERMINATION
23.1 Upon termination, the Merchant shall immediately cease requesting
Authorizations and transmitting Sales Slips to PIE AND/OR SERVICE
PROVIDER. In the event any Authorization is obtained after termination,
the Merchant expressly acknowledges and agrees that the fact that any
such Authorization was requested or obtained shall not operate to
reinstate this Agreement.
23.2 Upon termination, the Merchant shall remove from Merchant Outlet(s)
any signage, decal or other sign or material, which mentions PIE AND/OR
SERVICE PROVIDER or which features PIE AND/OR SERVICE PROVIDER’s
brand, log, trademark or tradename or of Merchant affiliation with PIE
AND/OR SERVICE PROVIDER and shall return (or destroy if so requested
by PIE AND/OR SERVICE PROVIDER) any promotional material, which PIE
AND/OR SERVICE PROVIDER has provided to the Merchant.
23.3 Upon termination, the Merchant shall return forthwith to PIE AND/OR
SERVICE PROVIDER all Equipment (including the POS Terminal) and other
property of PIE AND/OR SERVICE PROVIDER, as may be in the Merchant’s
possession, in good condition and repair (other than normal wear and
tear).
23.4 The Merchant hereby agrees that PIE AND/OR SERVICE PROVIDER may
continue to process any Chargeback(s) and adjustment for a period of
twelve (12) months after the Agreement is Upon the termination of this
Agreement for whatever reason, any right to use PIE AND/OR SERVICE
PROVIDER’s Intellectual Property Rights shall also immediately end on
the same day.
23.5 Notwithstanding clause 23.1 above, PIE AND/OR SERVICE PROVIDER shall
not be responsible or liable for any Payment Transaction completed after
the date of termination of this Agreement, whether or not authorization
has been obtained. The Merchant agrees and understands that any post-
termination authorization obtained shall not be deemed to operate to
reinstate, renew or extend this Agreement.
23.6 Subject to PIE AND/OR SERVICE PROVIDER’s right to set-off and/ or
withhold payment under clause 15 of this Agreement, any undisputed
amounts owed by a Party to the other Party upon the termination of the
Agreement shall be paid within thirty (30) Business Days of the date of
termination.
23.7 Termination of this Agreement for whatever reason shall be without
prejudice to the Parties’ rights and remedies and accrued liabilities.
23.8 Clauses 7, 18, 18.3, 20, 23, 24 and 25 shall continue in force and shall
survive the termination of this Agreement.
7 Merchant Initial………………………….
 24 WARRANTIES AND REPRESENTATIONS
24.1 Each Party represents and warrants to the other Party as follows:
24.1.1.1 It is duly incorporated or established
and validly existing under the law of the
Kingdom of Bahrain (or, if the Merchant
is non-Bahraini, under the law of its
jurisdiction of incorporation or in which
it is established, as appropriate).
24.1.1.2 It has the power to own its assets and
carry on its business, trade and
activities as that business, trade and
activities are being and will be carried
on.
24.1.1.3 The obligations expressed to be
assumed by it in this Agreement are
legal, valid, binding and enforceable
obligations.
24.1.1.4 The entry into and performance by it of
the services and transactions
contemplated by this Agreement do
not and will not conflict with its
constitutional documents or with the
law of the Kingdom of Bahrain or any
law or regulation applicable to it or
binding on it.
24.1.1.5 It has the power to enter into, perform
and deliver, and has taken all necessary
action to authorize its entry into,
performance and delivery of, this
Agreement.
24.1.1.6 The person signing this Agreement on
its behalf is fully authorized to sign,
execute and enter into this Agreement
on its behalf.
24.1.1.7 It has not taken any action and no legal
proceedings or other steps have been
started or threatened against it for its
liquidation, winding-up, dissolution,
administration or reorganization or for
the appointment of a receiver,
administrator, administrative receiver,
trustee or similar officer of it or of any
or all of its assets or revenues. Nor is
there any legal action or regulatory
investigation pending or (to the best of
the Party’s knowledge) threatened
against the Party that might affect the
Party’s ability to carry out any of its
obligations under this Agreement.
24.2 The Merchant further represents and warrants to PIE AND/OR SERVICE
PROVIDER that all information and documents provided by or on behalf
of the Merchant to PIE AND/OR SERVICE PROVIDER during this
Agreement (or otherwise in connection with this Agreement) is true,
accurate and complete. The Merchant is not aware of any material facts,
information or circumstances that have not been disclosed to PIE
AND/OR SERVICE PROVIDER and which might, if disclosed, adversely
affect the decision of PIE AND/OR SERVICE PROVIDER whether or not to
provide the services in accordance with the terms and subject to the
conditions of this Agreement.
24.3 The Merchant shall provide PIE AND/OR SERVICE PROVIDER with any
information or documents as may be reasonably required by PIE AND/OR
SERVICE PROVIDER from time to time.
24.4 The Merchant shall immediately notify PIE AND/OR SERVICE PROVIDER
notify PIE AND/OR SERVICE PROVIDER of any change in its name, legal
status, address, or business activities including changes to the type of
goods and / or services offered, and of any potential sale, restructure,
acquisition, transfer, merger, downsizing, insolvency or any other
material change in nature or size of its business or any other material
change to the information or documents provided to PIE AND/OR
SERVICE PROVIDER.
PIE Initial……………………
24.5The Merchant further represents and warrants to PIE AND/OR SERVICE
PROVIDER that each processed Payment Transaction and any Receipt or
POS Record presented to PIE AND/OR SERVICE PROVIDER is genuine,
valid and in compliance with this Agreement and is the result of a bona
fide Payment Transaction for the purchase of goods and/or services by
the Cardholder from the Merchant for the amount stated on the relevant
Receipt or POS Record and is not subject to any claim, dispute, set-off
and/or counterclaim.
24.6 The Parties acknowledge that, in entering into this Agreement, they do
not do so in reliance to any representation or warranty express or
implied other than those expressly provided in this Agreement.
25 CONFIDENTIALITY
25.1 The Merchant shall treat the Confidential Information as confidential and
shall not reveal or use any Transaction Data (including any
Cardholders, Account Holders or Card or Account numbers) or
any other information in connection with this Agreement or PIE
AND/OR SERVICE PROVIDER’s business other than strictly to perform
its obligations under this Agreement.
25.2 The above confidentiality obligation shall not apply to information which:
25.2.1.1 is disclosed to the receiving Party by a
third party who did not breach any
confidence by making such a
disclosure;
25.2.1.2 is public knowledge or becomes public
knowledge otherwise than by breach
of the receiving Party; or
25.2.1.3 is required to be disclosed by a legal
duty.
25.3 Each Party agrees not to disclose the terms of this Agreement to any third
party and not to prepare or release for distribution to the media any
news release or other publicity pertaining to this Agreement without
the prior written consent of the other Party.
26 EXCLUSIVITY YES NO No. of Years: _____
26.1 The Merchant agrees that it shall use PIE as its exclusive provider of the
services as set out in this Agreement for the period referred to under
Annexure1, commences from the Effective Date of this Agreement (the
Exclusivity Period) and the Merchant shall not enter into any
agreement with any other service provider for services the same, similar
to, or competitive with the services under this Agreement.
26.2 Nothing in this Agreement shall prevent PIE from engaging with any
other merchants and service providers to provide services that are
different, same or similar to, or competitive with the services under this
Agreement on the same terms and conditions or on different terms and
conditions.
27 NOTICES
27.1 Any notice, request, or communication to be given under or in
connection with this Agreement shall be in writing (and for the purposes
of this clause an e-mail is in writing). Notice shall be sent by e-mail,
delivery, or by registered post to the address of the Party as set out
below, or to such other address as shall for that purpose be notified to
other Party in writing.
27.2 The Merchant understands there are inherent security threats with use
of e-mails and shall indemnify and hold harmless PIE AND/OR SERVICE
PROVIDER from any and all liabilities in connection therewith.
27.3 Any notice sent shall be deemed to have been served when physically
delivered at the relevant address or on the next working day after receipt
of email
27.4 Notices shall be delivered to the Merchant at the address described in
Annexure 1 or such other address as may be notified by the Merchant to
PIE in writing from time to time.
27.5 Notices to PIE shall be sent to the following address or such other
address as may be notified by PIE to the Merchant in writing from time
to time.
For the attention:
POSITION OR DEPARTMENT: Corporate Support
ADDRESS: P.O. Box 3140, Al Saffar House, Seef
CONTACT DETAILS: Email: corporate.support@pie-int.com Phone: 17566500 /
80008778
28 ASSIGNMENT
28.1 The Merchant shall not assign, replace subcontract or transfer any of its
rights or obligations under this Agreement to any other person unless it
is agreed by PIE AND/OR SERVICE PROVIDER in prior in writing.
8 Merchant Initial………………………….
 28.2 The Merchant shall remain liable for any actions or inactions of its approved agents or subcontractors or representatives.
28.3 The Merchant understands and agrees that PIE may assign or transfer all or any of its rights and obligations under this Agreement either to another appropriately
authorized member of PIE group, or to an entity that it merges, consolidates or amalgamates with or to which it transfers all or part of its business or assets, or to another
company which succeeds to its business, without the need to obtain the Merchant’s prior approval.
29 NO PARTNERSHIP
This Agreement shall not constitute or imply any partnership, joint venture, agency, sponsorship, fiduciary relationship or other relationship between the Parties other than the contractual
relationship expressly provided for in this Agreement. Except as expressly agreed by the Parties in writing, neither Party shall have, nor represent that it has, any authority to give any
instruction or make any commitment or contract on the other Party’s behalf or otherwise bind the other Party.
30 THIRD PARTY RIGHTS
This Agreement is not intended to and does not give any person who is not a party to it any rights to enforce any of its provisions.
31 WAIVER
Any right or remedy under, or in connection with, this Agreement may be waived only by a Party’s written agreement to the waiver. No right or remedy shall be precluded, waived or impaired
by any failure to exercise it, or any delay in exercising it, or any single or partial exercise of it, or any earlier waiver of it (whether in whole or in part), in relation to any other right or remedy
(be it of similar or different character).
32 SEVERABILITY
If any term or part of this Agreement is or becomes illegal, invalid or unenforceable, it shall be treated as being deleted from this Agreement and it shall not affect the legality, validity or
enforceability of any other terms or parts of this Agreement.
33 ENTIRE AGREEMENT
This Agreement sets out the full agreement and understanding between the Parties and replaces and supersedes any previous agreements and understandings and communications (whether
written or verbal) relating to the subject matter.
34 AMENDMENTS
34.1 PIE may, at its absolute, entire and sole discretion, change, amend, update or replace any of the terms and conditions of this Agreement; or amend, suspend or
terminate any of the services hereunder (in whole or in part) by written notice to the Merchant. Such change and/or amendment shall be effective after expiry of that
notice period confirmed by PIE.
34.2 If the Merchant does not accept any change and/ or amendment, the Merchant may terminate this Agreement by notice to PIE in accordance with clause 22.3 of this
Agreement.
35 GOVERNING LAW AND JURISDICTION
35.1 This Agreement is governed by and construed in accordance with the laws of the Kingdom of Bahrain.
35.2 The Parties hereby agree to submit to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.

PIE Initial…………………… 9 Merchant Initial………………………….

 ANNEXURE 1

Effective Date: Merchant Information:

Merchant Registered Name

Merchant Trading Name if different
Commercial Registration No.
Registered Office Address/ Main Office Shop / Office / Building Road Block/ Area/ City
Address Unit

P.O. Box
Business Activities
Goods and/or services offered by the
Merchant at its Outlets
The Merchant shall obtain PIE prior written approval of any additions or changes to the goods and/or services offered by the Merchant
at its Outlets.
Contact Name
Position
Contact Details Mobile Office Facsimile Other

Email Address
Bank Account
Bank Name
Account Name
Account Number
IBAN
POS Profile:
Refund Pre- Tip
Sale (S) Void (V) Tip (T) Pre-Auth Comp. of Sale With Manual Entry
(R) Receipt Comp.
(P) Pre- Auth Tip (SWT) (M)
(Pr) (Ti)
(C)
      
  

*This deposit is refundable if the Merchant returns the POS Terminal in a good working condition within three (3) months of the
last Transaction and upload.
Minimum annual turnover to be
generated (BHD)

Annexure 3 Hospitality Industry Applicable  Not Applicable 

Authorized to accept Card-Not-Present Applicable  Not Applicable 
(CNP) Transactions
Additional Merchant Outlet(s):
Terminal Model & Quantity
Dynamic Currency Conversion application
[LIST ADDITIONAL MERCHANT OUTLETS AGREED BY PIE INCLUDING THE BRANCH NAME, CR NO., ADDRESS AND CONTACT NAME
AND DETAILS]

PIE Initial…………………… 10 Merchant Initial………………………….

 ANNEXURE 2
FEES AND CHARGES
1. The Merchant agrees to pay PIE the following fees in consideration of processing Payment Transactions:

a. Setup Fee: BD _____NI_________

b. Annual Fee: BD ______NI________
c. Equipment Rental Fee: BD _______2_______ monthly
d. POS Deposit*: BD ______NI________

2. Merchant agrees to pay PIE all such other charges, expenses and/or penalties that may be charged to PIE or its
sub-contractors by the Card Scheme or the Central Bank of Bahrain or any third party as a result of processing a
Payment Transaction for and on behalf of the Merchant.
3. The Parties acknowledge and agree that there shall be no fees payable to PIE in respect of any amounts charged
back to the Merchant or in respect of which Refund Vouchers have been issued by the Merchant.

Accepted VISA MasterCard Local Debit JCB UPI Other

Cards Cards (specify)

Commission 2 2 2 2 2 NA
Rate (BHD)

Accepted Other Other Other Other Other Other

Cards (specify) (specify) (specify) (specify) (specify) (specify)

Commission NA NA NA NA NA NA
Rate
(BHD)
PIE reserves the right to change at its discretion from time-to-time the Floor Limit by notifying the
Merchant in writing of any change and which change shall be effective no earlier than ten (10) Business
Days from the date of receipt of the relevant notice by the Merchant.

PIE Initial…………………… 11 Merchant Initial………………………….

 ANNEXURE 2
FEES AND CHARGES

4. The Merchant agrees to pay PIE the following fees in consideration of processing Payment Transactions:

a. Setup Fee: BD _______NI_______

b. Annual Fee: BD ______NI________
c. Equipment Rental Fee: BD _________2_____ monthly
d. POS Deposit*: BD ______NI________

5. Merchant agrees to pay PIE all such other charges, expenses and/or penalties that may be charged to PIE or its
sub-contractors by the Card Scheme or the Central Bank of Bahrain or any third party as a result of processing a
Payment Transaction for and on behalf of the Merchant.

6. The Parties acknowledge and agree that there shall be no fees payable to PIE in respect of any amounts charged
back to the Merchant or in respect of which Refund Vouchers have been issued by the Merchant.

Accepted Cards VISA MasterCard Local Debit JCB UPI Other

Cards (specify)

Commission Rate 2 2 2 2 2 NA
(BHD)

Accepted Cards Other Other Other Other Other Other

(specif (specify) (specify) (specify) (specify) (specify)
y)
Commission Rate NA NA NA NA NA NA
(BHD)

PIE reserves the right to change at its discretion from time-to-time the Floor Limit by notifying the
Merchant in writing of any change and which change shall be effective no earlier than ten (10) Business
Days from the date of receipt of the relevant notice by the Merchant.

PIE Initial…………………… 12 Merchant Initial………………………….

 ANNEXURE 3
SPECIAL REQUIREMENTS GOVERNING MERCHANTS IN THE HOSPITALITY INDUSTRY OR OTHER SPECIFIC INDUSTRIES

“Hospitality Industry” means any category or field within the broad range of service-oriented industries, which include hotels and
accommodation lodgings, F&B, events planning, theme parks, transportation, cruise lines and additional business within the
Tourism industry.
1. Merchants engaging in the business, trade and activities of car or vehicle rental shall:
1.1 retain the signed vehicle lease agreement, the POS Record and the related traffic fines issued during the term of this
Agreement for five (5) years from the date of the Payment Transaction or for any other period as may be required under
the law;
1.2 unless agreed by the Cardholder in writing, the Merchant shall not include deductible insurance premiums or other
charges to cover potential damages when insurance coverage is waived at the time of renting the vehicle, traffic fines,
taxes, maintenance cost or fuel, compensation or other similar charges;
1.3 provide PIE AND/OR SERVICE PROVIDER with a copy of the Merchant insurance policy in the event that the Cardholder
pays an insurance deductible for the damage;
1.4 provide PIE AND/OR SERVICE PROVIDER a copy of the official accident report, a price estimation or quote prepared by a
competent repair workshop and such other documents evidencing Cardholder consent to assume such charges, in the
event that the cost of any damage to the vehicle is charged to the Card;
1.5 settle the Payment Transaction or obtain a new and up-to-date authorization if a pre-authorization exceeds the fourteen
(14) calendar days; and
1.6 submit a Foreign Transaction to PIE AND/OR SERVICE PROVIDER within twenty-four (24) hours of a Foreign Cardholder’s
checkout.
2. Merchants engaging in the business, trade and activities of hotel or accommodation or the Hospitality Industry shall:
2.1 retain the guest registration forms signed by the Cardholder, the Receipt, the POS Record and all related documents issued
during the term of this Agreement for five (5) years from the date of the Payment Transaction or for any other period as
may be required under the law;
2.2 in the event the Cardholder does not “check-in” to initiate a Payment Transaction, the Merchant shall charge the
Cardholder’s Card with the cancellation charges in accordance with the Merchant’s no-show policy as disclosed to the
Cardholder at the time of reservation. Any losses incurred by PIE AND/OR SERVICE PROVIDER shall be debited against
any amounts payable to the Merchant under this Agreement or otherwise; and
2.3 charge the Cardholder for any loss(es) incurred by the Merchant in relation to the services provided to the Cardholder
separately including food or beverage charges, room service fees and tax duties.
[Insert any additional special conditions as may be applicable to a special Merchant/ a specific industry]

For Payment International Enterprise For and on behalf of the merchant: For PIE Internal Use Only:
B.S.C (c)
_____________________ Merchant Name:
_______________________
Merchant Legal Name: MID Number:
Name:
Authorized Person (s): Serial Number:
Title:
Title:
Date:
Date:

Company Stamp:

PIE Initial…………………… 13 Merchant Initial………………………….