Lokeshwar Gowriselvam

Biomedical Sales and Service Engineer

Personal Information:

Date of Birth 20-05-1992

Permanent Address 4/240,895, Bharathi Nagar, Jagir Ammapalayam,
Salem, Tamilnadu, India.
Present Address Build No.2344, Flat.22, Al Wadi Al Kabir, Muscat,
Sultanate of Oman.
Mobile +968 93880562
Email lokeshwarg20@gmail.com

Profile:
• Analytical, detail oriented, diligent Bio-Medical Service Engineer with high degree of technical and
time management skills seeking challenging role in a progressive organization where my endeavor
and dedicationin the job will be helpful in achieving organization's goals.

Professional Attributes:
• Nine years of working experience as Sales and Service Engineer in Healthcare Industry in Oman.
• Engineer in-charge for the installation, commissioning, maintenance and integration of
Variousequipment's in Sultanate of Oman.
• Project Engineer for the Various projects including RCA projects at SQCCCRC and Nizwa
Expansion Hospital, New ROP Hospital and other healthcenters all over Oman.
• Expertise in leading multiple projects simultaneously without affecting existing Customer base.
• Skilled in troubleshooting and rectifying problems in medical equipment.
• Strong ability in multitasking and project management.
• Working in ISO regulated company and well complied with ISO rules and regulations.
• Good degree in preparing project plans & presentations.
• Good understanding about hospital IT environment.
• Expertise in Defibrillators, Sleep apnea machines and ventilators, Patient warmer and Ambulance
services.
• Ability to work in fast paced and stringent time lines.
• GCC-Driving License holder

Education:

2010-13 Bachelor of Engineering in Electrical and Electronics Engineering

SSM College of Engineering
-

2007-10 Diploma in Electrical and Electronics Engineering

Rajaji Institute of Technology
2007 Central Board of Secondary Education.
Sri Vidya Mandir Higher Secondary School.
Professional Experience:
Sales & Service Biomedical Engineer
Muscat Pharmacy and Stores LLC June 2014 - Present

• To develop and improve sales of Medical Equipment / Furniture in accordance with the department
sales andto provide service support through installation, commissioning, warranty repairs, service
contracts and on callrepairs.

Job Accountabilities:

• To promote the product and services of the Medical Equipment / Furniture.

• Meet key customers on regular basis. Create new enquiry and guiding the customer to prepare
specification of Medical Equipment.
• Prepare quotations for private market, support tender department for preparing tenders.
• To identify the needs for evaluation of equipment and arrange demonstration / evaluation. Follow
upthe interest and convert the lead to sale.
• Co-ordinate with Principals on regular basis.
• Liaise with the customer for the pre-installation requisites / drawings.
• Provide warranty service and maintenance.
• To respond to the service calls from the customers on priority basis.
• Maintain the job completion reports, equipment status cards and relevant documents for
theequipment covered under the service contract.
• To provide technical customer support for all specialized equipment.
• Provide the software updates, technical modifications (Bulletin) application notes to the customers
ontime.
• Liaise with the Principals for ordering equipment and spare parts, technical problems and
othercustomer feedbacks on the product.
• Analyze and document the training needs on the new products and arrange the training program
withthe Principals.
• Maintain the training records in the department and update the same.
• Provide feedback to the sales team about the customer experience on the products.
• Plan the preventive maintenance schedule for all the equipment covered under service contract.

Professional Experience:
• Emergency medical equipment • Hospital Furniture and Cabinet
• Healthcare projects
• Hospital beds & long-term care beds
• Examination lights
• Alternating pressure mattress system
• Medical measuring systems & scales
• Ambulance Services
• Patient & mobile lift
• Rehab & non-acute medical equipment’
Products Handled:

• Stryker - Physio- control – Lifepak 15, Lifepak 20, Lifepak20e, Lifepak1000, TrueCpr, Lucas 3
• HeartSine - AEDs
• Ferno – Stretcher’s – Power and Mechanical- Ambulance Fabrication
• Metro - All kind of carts & cabinets.
• Hospital Metal Craft - Hospital furniture
• Physiotherapy Equipment - Multi-Gym
• Arjo Huntleigh - Enterprise beds, Akron couches, Citadel
• Cardinal Scale Manufacturing – Detecto Medical weighing scales
• Smiths Medicals – Patient Warmer
• Enthermics – Fluid & Blanket Warming Cabinet
• Ambulance - Complete installations
• Philips Respironics – CPAP, BIPAP, Oxygen concentrator and ventilators
• Suntech BP vital sign Monitors- BP247, CT40, CT50

Responsibilities Handled:
• Sales/Service Engineer for the Stryker Emergency care products.
• Scheduling PPM and ensuring that the entire tests (PPM) are carried out according to the regulation
and adhering the specifications.
• Presales support for Stryker products and various other products.
• Generating lead for medical equipment service contract and AMC.
• Converting spare part enquiry from customer to Purchase order though follow-up.
• Responsible for the installation, service and Integration of Emergency care and other various
products.
• Attending pre-commissioning meetings, conducting site survey, project scheduling & resource
management for projects.
• Presenting project plans & updating management regarding the project progress.
• Attending project meetings for evaluating & expediting the progress of the project.
• Attending and resolving service calls within the time frame.
• Minimizing machine’s downtime by proactively arranging spare parts by forecasting possible
• upcoming requirements through proper analysis.
• Communicating with Suppliers when serious quality/service issues are reported.
• Planning & implementation of Product Field Actions.
• Conduct application training to hospital Bio-Med engineers.
• Working closely with Sales department for providing the best solutions to the customer.
• Regular visits & follow-up with potential clients to maintain the good rapport.
• Presales and Post-sales support by providing demo to the end users.
Responsibilities Handled:

● 2018 - Stryker Physio Control at Netherlands - Training on

▪ LIFEPAK 20/e Defibrillator/Monitor,
▪ LIFEPAK 15 V1-V4 Monitor /Defibrillator Series,
▪ LIFEPAK 1000, LIFEPAK CR2 BPT AEDs
▪ LUCAS 3 Chest Compression System.
● 2018 - DETECTO - Online training in DETECTO's clinical product line
● 2015-Philips Respironics Technical Service Training in Germany.
▪ System One (60 series) CPAP/BIPAP
▪ Cough Assist E70.
▪ Everflo Oxygen Concentrator.
▪ SimplyGo Oxygen Concentrator.
▪ Bipap Avaps /ST/Auto SV Advance.
▪ Bipap A30/A30-S/A40 (+Silver Series) Ventilators.
▪ Trilogy 100/200 Ventilators.
▪ Sleep Study Machines, Alice PDX, Alice 6 Headbox.
● 2019-Philips Respironics Technical Service Training in Germany.
▪ Dreamstation and System One (60 series) CPAP/BIPAP
▪ Everflo Oxygen Concentrator.
▪ SimplyGo Oxygen Concentrator.
▪ Trilogy 100/200 Ventilators.
● 2022-Smiths Medicals Online Technical Service Training
▪ L1-CW
● 2021-Enthermics Online Technical Service Training.
▪ All Models Fluid & Blanket warming cabinets.
● 2022-Drive Devilbliss Online Technical Service Training .
▪ 5LTR Oxygen Concentrator
▪ 10LTR Oxygen Concentrator

Declaration:

I hereby assure that above mentioned particulars are true to the best of my knowledge and belief. If I get
anopportunity to serve under you, I will discharge my best and sincere duty for the entire satisfaction of
your esteemed firm.