CITIZEN CHARTER OF LABOUR DEPARTMENT

Citizen Charter
Sl. No.
Name of the Service Timeline

Registration of Shops and Establishments

1 Instant delivery of service (Online)
( A.P. Shops & Establishments Act)

Registration of Motor Transport undertaking

2 Instant delivery of service (Online)
(Motor Transport Workers Act)

Registration of Principal Employer Establishment

3 Instant delivery of service (Online)
(Contract Labour Act)

Registration of Principal Employer Establishment

4 Instant delivery of service (Online)
(Inter State Migrant Workmen Act)

5 Licensing of Contractor (Inter State Migrant Workmen Act) Instant delivery of service (Online)

Registration of Building & Other Construction Estt.

6 Instant delivery of service (Online)
(Building & Other Construction Workers Act)

7 Licensing of Contractor Establishment (Contract Labour Act) Instant delivery of service (Online)
 Citizen Charter
Sl. No. Remarks
Name of the Service Timeline

Registration of Establishments Instant delivery of service

8 New Service
(Payment of Gratuity Act) (Online)

9 Registration of Trade Unions (Trade Unions Act) 7 Days -

Registration of workers & issue of ID cards Instant delivery of service

10 New Service
(Building workers & Unorganized workers) (Online)
-
11 Settlement of Claims under Welfare Schemes 15 days

Complaints on Non-implementation of Minimum

12 7 Days No change
Wages
Initiation of Conciliation under Industrial Disputes
13 3 days No change
Act ( In case of Strikes and Lock-outs)
Redressal of complaints of non-enforcement under
14 14 days No change
various Labour Laws

Disposal of Quasi Judicial cases under Minimum

Wages Act, Payment of Wages Act, Employees
15 6 months No change
Compensation Act, Shops and Establishments Act
and Payment of Gratuity Act

Certification of Standing Orders Industrial

16 6 months No change
Employment (Standing Orders Act)
Information about the Labour Department and also the above services is available in the website
www.labour.ap.gov.in.
Citizens may also obtain the information / clarifications from the officers (Joint Commissioners of
Labour/ Deputy Commissioners of Labour / Assistant Commissioners of Labour / Assistant Labour
Officers) of the area, whose contact numbers are also available in the website (Directory).
In case of any complaint, citizens may register with the officers shown below.

Sl. No. Against the officer With the Officer

1 Asst. Labour Officer Asst. Commissioner of Labour
2 Asst. Commissioner of Labour Deputy Commissioner of Labour
3 Deputy Commissioner of Labour Joint Commissioner of Labour
Addl. Commissioner of Labour and
4 Commissioner of Labour
Joint Commissioners of Labour

Sd/- D.Varaprasad
Commissioner of Labour