T-Mobile webConnect Manager

Table of Contents
Introduction.......................................................................................................................1 Welcome to T-Mobile webConnect..........................................................................1 Online Support ..........................................................................................................2 Contacting Support ...................................................................................................2 T-Mobile webConnect Manager License...................................................................3 Getting Started .................................................................................................................5 System Requirements ..................................................................................................5 XP Support ................................................................................................................5 Vista Support 32-bit Service Pack 0,1.......................................................................5 Vista Support 64-bit Service Pack 0,1, 2...................................................................5 Windows 7 Support Service Pack 0 ..........................................................................6 Additional Requirements: ..........................................................................................6 Devices Supported ....................................................................................................6 Inserting Your SIM Card ...............................................................................................6 Installing the T-Mobile webConnect Manager Software ...............................................7 Opening T-Mobile webConnect Manager .....................................................................7 The T-Mobile Connection webConnect Mobile Interface .................................................9 Controls for the Main Window.....................................................................................10 Mini-View.................................................................................................................10 The File Menu .............................................................................................................13 My Account .............................................................................................................13 Enable/Disable Wi-Fi Adapter (Wi-Fi ONLY) ..........................................................13 Exit ..........................................................................................................................13 The Tools Menu ..........................................................................................................14 Network Info> Wi-Fi Network ..................................................................................14 Network Info> Broadband .......................................................................................14 User Credentials......................................................................................................14 Profiles ....................................................................................................................14 HotSpot Locator ......................................................................................................14 Lock SIM .................................................................................................................15 Change PIN Code ...................................................................................................15 Connect to a Closed Network .................................................................................15 Usage Meter............................................................................................................15 Always on Top.........................................................................................................15 Transparency ..........................................................................................................15 Settings ...................................................................................................................16 The Help Menu ...........................................................................................................17 Help .........................................................................................................................17 Online Forums.........................................................................................................17 About T-Mobile webConnect Manager....................................................................17 Establishing Broadband Connections ............................................................................19 How to Connect to the T-Mobile Broadband Network ................................................19 To connect to the T-Mobile Broadband network .....................................................19 To disconnect from the T-Mobile Broadband network ............................................19

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T-Mobile Connection Manager GSM PIN Entry ...........................................................................................................21 SMS ............................................................................................................................22 T-Mobile Sent SMS .................................................................................................22 Short Message Service ...........................................................................................22 The Text Messaging Client .....................................................................................22 Viewing and Managing Messages ..........................................................................23 Using the Address Book..........................................................................................28 Establishing Wi-Fi Connections......................................................................................31 How to Connect to a Wi-Fi Network............................................................................31 Options for Connecting to a New Network..................................................................32 Automatically connect to network in future..............................................................33 Prompt before connecting to this network ...............................................................33 Save settings for manual connections ....................................................................33 Do not save settings................................................................................................33 T-Mobile HotSpot Enhanced Security.........................................................................34 T-Mobile Wi-Fi Network...........................................................................................34 T-Mobile's Enhanced Network ................................................................................34 What is a Closed Network? ........................................................................................34 How to Access a Closed Network...............................................................................34 How to Use a Closed Network Without a Profile ........................................................35 How to Use Multiple Closed Networks With a Profile .................................................35 The List of Wi-Fi Networks..........................................................................................36 Connect ...................................................................................................................36 Signal Strength........................................................................................................36 Network ...................................................................................................................36 Encryption ...............................................................................................................37 Profile ......................................................................................................................37 Wi-Fi Network Info ......................................................................................................37 Disabling Windows XP's Native Wi-Fi Client ..............................................................38 Manually Disabling XP's Wi-Fi Management ..........................................................38 Is this a problem on Windows Vista as Well? .........................................................38 Wi-Fi Encryption..........................................................................................................39 Introduction to Wi-Fi Encryption ..............................................................................39 What is an Encryption Key? ....................................................................................40 How to Access an Encrypted Network ....................................................................40 How to Change an Encryption Key .........................................................................41 Enabling 802.1x Authentication...............................................................................41 Wired Equivalent Privacy (WEP).............................................................................43 Wi-Fi Protected Access (WPA and WPA2) .............................................................43 What are TKIP and AES? .......................................................................................44 What Does " PSK" Stand For? ................................................................................44 How to Use EAP-TTLS............................................................................................44 How to Install EAP-TTLS.........................................................................................45 Enabling TTLS for Windows XP ..............................................................................45 TTLS Configuration .................................................................................................46 Usage Meter ...................................................................................................................49

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Table of Contents Data Usage Introduction .............................................................................................49 Byte .........................................................................................................................49 Kilobyte ...................................................................................................................49 Megabyte ................................................................................................................49 Gigabyte ..................................................................................................................49 Terabyte ..................................................................................................................50 Data Usage Meter.......................................................................................................50 Current Usage .........................................................................................................50 Cumulative Usage ...................................................................................................50 Plan Limit Exceeded ...............................................................................................50 Usage Meter: Broadband............................................................................................51 Current Usage .........................................................................................................51 Cumulative Usage ...................................................................................................51 Usage Meter: Advanced .............................................................................................52 Creating and Managing Network Profiles .......................................................................53 Creating a Profile for a T-Mobile Broadband Network ................................................54 Creating a Profile for a Wi-Fi Network ........................................................................55 Profile Icons ................................................................................................................56 Automatic Profile Creation Settings ............................................................................57 Automatically save all networks that I connect to....................................................57 Prompt me before saving network settings .............................................................57 Allow manual input of network settings only ...........................................................57 Profile Properties: Wi-Fi ..............................................................................................58 Profile Properties: Broadband.....................................................................................59 Service ....................................................................................................................59 Service Type ...........................................................................................................59 Access Method........................................................................................................59 Dialed Number ........................................................................................................59 Access Point Name .................................................................................................59 User Info..................................................................................................................59 Profile Priorities...........................................................................................................60 Changing Profile Priority .........................................................................................60 "Other Connections"................................................................................................60 How to Edit a Network Profile .....................................................................................62 How to Remove a Network Profile ..............................................................................63 Profile Properties: General .........................................................................................64 Profile Name............................................................................................................64 Connection Options.................................................................................................64 VPN Auto Launch....................................................................................................64 Enable Application Launcher ..................................................................................64 Disable IE's Manual Proxy Settings... .....................................................................64 Launch Browser Window on Connect .....................................................................65 Profile Properties: IP ...................................................................................................66 Profile IP Address ...................................................................................................66 Profile DNS server...................................................................................................66 Proxy Settings.............................................................................................................67

T-Mobile Connection Manager Automatically detect settings...................................................................................67 Use Automatic configuration script..........................................................................67 Use a proxy server for this connection ....................................................................67 Bypass proxy server for local addresses ................................................................68 Proxy Settings: Advanced...........................................................................................68 Servers ....................................................................................................................68 Exceptions...............................................................................................................68 Using the Location Finder ..............................................................................................69 How to Update HotSpot Location Data .......................................................................69 HotSpot Locator ..........................................................................................................70 Roaming With T-Mobile webConnect Manager..............................................................73 What is Roaming? ......................................................................................................73 Roaming with T-Mobile webConnect Manager and the webConnect Laptop Stick Lite...........................................................................................................................73 Who Can Roam ..........................................................................................................73 Wi-Fi Roaming requires that you have: ...................................................................73 Roaming With Wi-Fi ....................................................................................................73 Virtual Private Networks (VPNs).....................................................................................75 Automatically Launching a VPN Connection ..............................................................75 Configuring a VPN Connection ...................................................................................76 Connecting to a Virtual Private Network (VPN) ..........................................................77 Supported VPN Clients ...............................................................................................77 Using the Checkpoint VPN Client ...............................................................................77 Using the NetMotion VPN Client.................................................................................77 T-Mobile Connection webConnect Settings ...................................................................79 The Settings Window ..................................................................................................79 Settings: Application ...................................................................................................80 User interface is always on top ...............................................................................80 Enable splash screen ..............................................................................................80 Automatically run this application... .........................................................................80 Display connection timer .........................................................................................80 Reset all warning messages ...................................................................................80 Available languages ................................................................................................80 Settings: Hardware .....................................................................................................81 The Device List .......................................................................................................81 Allow simultaneous connections .............................................................................81 Prompt before switching connections .....................................................................81 The Profiles Button..................................................................................................81 Settings: Sounds.........................................................................................................82 Connected ...............................................................................................................82 Lost Connection ......................................................................................................82 Hot Spot Authentication ..........................................................................................82 Settings: Updates .......................................................................................................83 Automatically download and install .........................................................................83 Prompt me to download and install .........................................................................83 Manually download and install ................................................................................83

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Table of Contents Update Now ............................................................................................................83 Settings: VPN .............................................................................................................84 Warnings and Error Messages .......................................................................................85 For Wi-Fi .....................................................................................................................85 Configuration Warnings...........................................................................................85 Connect Disconnect Warning..................................................................................86 Connection Errors ...................................................................................................86 For Broadband ............................................................................................................87 General Error Messages .........................................................................................87 SIM Card Errors ......................................................................................................88 Windows Error Codes .................................................................................................88 All Windows Operating Systems .............................................................................88 Customer Support ..........................................................................................................91 Devices Supported .....................................................................................................91 Broadband...............................................................................................................91 Wi-Fi ........................................................................................................................91 Frequently Asked Questions.......................................................................................92 Which operating systems does T-Mobile webConnect Manager support? .............92 Which Wi-Fi cards do you support? ........................................................................92 T-Mobile webConnect Manager was installed and launched, but no card is detected. How do I activate my card? .....................................................................92 T-Mobile webConnect Manager continues to scan. Why cant T-Mobile webConnect Manager find a network?.........................................................................................92 How do I connect to a network? ..............................................................................92 Can I move from a T-Mobile HotSpot location to another wireless network without reconfiguring my WLAN adapter settings?..............................................................92 What should I do if my connection drops? ..............................................................92 I have Bluetooth on my laptop. Will this cause interference and prevent a good connection? .............................................................................................................93 How does T-Mobile webConnect Manager handle conflicting applications? ..........93 Is my Cisco ACU supported? ..................................................................................93 Can I use Cisco's LEAP? ........................................................................................93 Can I roam with T-Mobile webConnect Manager ? .................................................93 How do I get T-Mobile webConnect Manager to stop launching every time I restart my laptop?...............................................................................................................93 Why am I unable to connect to this network even though I can see a signal in the TMobile webConnect Manager window? ..................................................................94 T-Mobile webConnect Manager connected a network, but why do I keep losing the connection? .............................................................................................................94 Does T-Mobile webConnect Manager support WEP Encryption? ..........................94 Does T-Mobile webConnect Manager support VPN? .............................................94 Can I use my 3rd party VPN? .................................................................................94 Why is the channel number incorrect in my network list? .......................................94 Why do I sometimes see a duplicate network with a BSSID of all zeros and a different channel number? ......................................................................................95

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T-Mobile Connection Manager I purchased an 802.11g WLAN adapter. Will this work on the T-Mobile HotSpot Network? How about 802.11a? ...............................................................................95 Can I use 802.1x authentication?............................................................................95 Who can I contact if need assistance with the Connection Manager?....................95 Technical Support .......................................................................................................96 T-Mobile Broadband Support ..................................................................................96 T-Mobile HotSpot Support.......................................................................................96 Troubleshooting..............................................................................................................97 Why does T-Mobile webConnect Manager continue to scan to find a network? ........97 I get an error message, then Connection Manager shuts down. What might cause this? ............................................................................................................................97 What are these "permissions" messages I get when I try to install T-Mobile webConnect Manager ?..............................................................................................97 Why am I unable to connect to this network even though I can see a signal in the TMobile webConnect Manager window? ......................................................................97 T-Mobile webConnect Manager was installed and launched, but no card is detected. How do I activate my card? ........................................................................................97 On your laptop:........................................................................................................98 Application Launch Issues ..........................................................................................98 Application is not visible after launch ......................................................................98 Auto launching of T-Mobile webConnect Manager at Startup.................................98 Broadband Connection Failure ...................................................................................99 Browser Fails to Launch .............................................................................................99 Disconnected From the Network ................................................................................99 Installation Errors ......................................................................................................100 Error 1607: Fatal Error During Installation ............................................................100 Error 1603: Fatal Error During Installation ............................................................100 Invalid IP Address Detection.....................................................................................100 Invalid Hotspot Username ........................................................................................101 IrDA or Bluetooth Connections .................................................................................101 I launch T-Mobile webConnect Manager using a Bluetooth phone. T-Mobile webConnect Manager states "No Wireless Device"..............................................101 Network Scanning Issues .........................................................................................102 T-Mobile webConnect Manager never finds available network.............................102 T-Mobile webConnect Manager says "Ready to Connect", but fails to connect ...102 No Wi-Fi Network Coverage .....................................................................................102 No Broadband Coverage ..........................................................................................102 Reinstalling the Device .............................................................................................102 Reinstalling the Device Firmware..........................................................................104 Unable to Install T-Mobile webConnect Manager Software......................................104

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Introduction

Welcome to T-Mobile webConnect The T-Mobile webConnect Manager software and webConnect service frees you from setting up and paying for multiple networks and provides ever-present Internet connectivity on T-Mobiles rapidly expanding 3G network and the T-Mobile HotSpot network.

Harness the power of the Internet to stay connectedanytime, everywhere on the T-Mobile network. Stay connected on your laptop through our EDGE and 3G network and Wi-Fi Hotspots in convenient locations such as home, office or school, Wi-Fi-enabled coffee shops, FedEx Kinko's, hotels, airports, and the airline clubs of American, Delta, United and US Airways. T-Mobile International is the first mobile communications company to offer service on both sides of the Atlantic with a single global brand name and a single digital technology standard, GSM (Global System for Mobile Communications). One world, one standard, which makes T-Mobile the one company that gives customers more ways to stick together. T-Mobiles T-Mobile webConnect Laptop Stick or webConnect Jet makes wherever you are the place to be. It just makes sense. The more ways you have to connect with the people who matter to you, the easier it is to stay close. The always on T-Mobile T-Mobile webConnect Laptop Stick or webConnect Jet and T-Mobile webConnect Manager provides a reliable wireless Internet connection with next generation speed, so they're great for everything from checking your e-mail, to sharing files with friends or co-workers, to enjoying streaming video or sound. You can even connect to your corporate network with confidence on a more secure network. Wireless Internet service from T-Mobile HotSpot gives you a world of connections that dont tie you down. With thousands of locations across the world in coffeeshops, hotels, and airports, T-Mobile HotSpots are as easy to find as they are to use. With the reliability and expertise of T-Mobile behind you, the webConnect experience gives you a connection you can count on. Convenience. The built-in T-Mobile webConnect Manager software installs easily on your laptop and auto-finds the fastest available connections for you.

T-Mobile Connection Manager

Numerous Options. Take the guesswork out of your connectivity options as the T-Mobile webConnect Manager and T-Mobile webConnect Laptop Stick or webConnect Jet auto-finds the Internet connection options around you. 2-in 1 Productivity. Carry one less device around as the T-Mobile webConnect Laptop Stick or webConnect Jet can support microSD cards and double as external storage of all your documents and downloads such as songs and videos.

Online Support

The Help system is designed to answer your questions on how to perform specific tasks and to explain the functions of the T-Mobile webConnect Manager. The menu system on the left allows you to browse help topics, while the Index and Search tabs provide other mechanisms to access available help topics. On the Windows drive for the T-Mobile webConnect Laptop Stick or webConnect Jet, you can access the webConnect Users Guide, which contains detailed information on using the T-Mobile webConnect Laptop Stick or webConnect Jet. Customer Forums are available at: http:// forums.t-mobile.com/ tmbl/? category.id=WebConnect Online support for the T-Mobile webConnect Laptop Stick or webConnect Jet is available at: http://support.t-mobile.com/main.html?selectedDeviceId=4947

Contacting Support

We're here to help! T-Mobile is committed to your satisfaction when using the T-Mobile webConnect Manager solution.

The T-Mobile Broadband (2G/3G) online support area is at http:// support.t-mobile.com The T-Mobile HotSpot online support area is http:// hotspot.tmobile.com/ support_contact.htm where you will find comprehensive technical support and assistance on a wealth of information, including troubleshooting tips, FAQs, and configuration settings.

You may obtain personal technical support by contacting Customer Support if the online help does not address your specific issue. Our trained, courteous Customer Service Representatives can quickly help address any questions you may have. T-Mobile HotSpot Customer Service and T-Mobile Broadband technical support is available 24 hours a day, seven days a week, to assist you.

For T-Mobile HotSpot technical support: Call 1.877.822.SPOT (7768).

Introduction

For T-Mobile Broadband (2G/3G) technical support: Call 1.800.937.8997. For customer service on all other T-Mobile products: Visit http:// www.t-mobile.com/ Contact.aspx

T-Mobile webConnect Manager License When you install T-Mobile webConnect Manager , you have a license to install and use the software with your T-Mobile webConnect Laptop Stick or webConnect Jet .

Getting Started
System Requirements The system requirements for basic installation and operation of the T-Mobile webConnect Manager software are shown in the table below. Windows XP Processor RAM Hard Drive Space Internet Explorer OS Service Pack XP Support 32-bit Service Pack 2 and Service Pack 3 Vista Support 32-bit Service Pack 0,1

300 MHz 32-bit 256 MB 100 MB IE 5.5 Service Pack 2, 3

Windows Vista 1 GHz 32-bit 1 GHz 64-bit 1 GB 120MB IE 7.0 Service Pack 0,1,2

Windows 7 2.0 GHz 32-bit 2.0 GHz 64-bit 2 GB 160 MB IE 8.0 Service Pack 0

Starter Edition Home Basic Edition Home Premium Edition Professional Edition Small Business Edition Enterprise Edition Ultimate Edition

Vista Support 64-bit Service Pack 0,1, 2

Starter Edition Home Basic Edition Home Premium Edition Professional Edition Small Business Edition Enterprise Edition 5

T-Mobile Connection Manager

Ultimate Edition

Windows 7 Support Service Pack 0

Home Premium Edition Professional Edition Ultimate Edition Additional Requirements: Windows Vista operation requires a DirectX 9.0 (or better) graphics accelerator.

T-Mobile webConnect USB Sony Ericsson webConnect Jet Laptop Stick GC89 Either via T-Mobile Either via webConnect webConnect USB Laptop webConnect Software Jet or webConnect Stick or webConnect ManagerautoInstallation Manager auto-update Manager auto-update via update via Internet via Internet Internet Hardware Available USB port Available USB port Type II Slot Installation Included on GC89 802.11 WiInternal or external Internal or external Can also use Fi 802.11b/g Wi-Fi 802.11b/g Wi-Fi internal Wi-Fi Device Devices Supported For information on supported wireless cards see Devices Supported in the Help system. Inserting Your SIM Card Your T-Mobile T-Mobile webConnect Laptop Stick or webConnect Jet uses a SIM (Subscriber Identity Module) card that contains your account information for the mobile network. Insert your SIM before attempting to use the device with the TMobile webConnect Manager software. The SIM card uses contact points to connect with your devices modem. You must take care not to damage the contact point. The orientation notch is used as a reference for properly inserting the SIM card. Inserting the SIM card incorrectly will prevent the devices modem from communicating with the network.

Getting Started See your T-Mobile T-Mobile webConnect Laptop Stick or webConnect Jet Quick Start Guide for more details on the T-Mobile webConnect Laptop Stick or webConnect Jet .

Installing the T-Mobile webConnect Manager Software Installing T-Mobile webConnect Manager is easy. Connect the T-Mobile webConnect Laptop Stick or webConnect Jet to your laptop and the installation program will launch automatically. Follow the on screen instructions for installation and configuration of the T-Mobile webConnect Manager Software. Opening T-Mobile webConnect Manager You can open the T-Mobile webConnect Manager by doing one of the following: On the Taskbar, click the Windows Start button, point to All Programs, point to T-Mobile, point to webConnect Manager, and then click T-Mobile webConnect Manager . OR From the desktop, double-click the T-Mobile webConnect Manager icon.

The T-Mobile Connection webConnect Mobile Interface

The main interface for establishing Broadband wireless connections is shown below.

This window displays details about the T-Mobile Broadband network or about one of our partner networks when you are roaming. You can do the following from this window:

Connect to the network by clicking the Connect/Disconnect button. View the Connection Status text located under the Connect/Disconnect button. View the Connection Timer located on the left side of the main window. View the technology type used via the Technology Indicator. View the signal strength of the received signal on the connection interface tabs at the bottom of the main window. View megabytes ( MB) or gigabytes (GB) utilized during the current billing cycle. Initially, until you enter your bill cycle date, instead of actual data transferred this area will be blank. Clicking on the counter will launch the Usage Meter. 1 Gigabyte equals 1,024 Megabytes. View SMS messages by clicking on the SMS indicator Launch a VPN network connection that you have configured by clicking the VPN button. Right clicking your mouse, when over the main screen, will display a window with commonly used selections, similar to those found on the tools menu.

T-Mobile Connection Manager

Switch to the Mini-View by Clicking on the Min-View button in the upper right corner of the Main Window.

Controls for the Main Window The buttons in the upper-right corner of the main window control the appearance and location of the window. Click this button to reduce the window to a button on the task bar at the bottom of the screen. Click this button to close the window. Click this button to switch to Mini-View.

Mini-View Clicking the Mini-View button will switch the Main Window to a minimized version.

Broadband Mini-View

Wi-Fi Mini-View

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The T-Mobile Connection webConnect Mobile Interface The main interface for establishing Wi-Fi based wireless connections is shown below.

This window displays details about the network you are currently connected to. If you are not currently connected, it will choose the network to display in the following order: 1. The last network you connected to (if available). 2. Any "preferred" network (networks for which you have a profile). 3. The network with the strongest signal strength. You can do the following from this window:

Connect to the displayed network (if any) by clicking the Connect button. Click the "Available Wi-Fi Networks" text area to display the entire list of WiFi networks available in the area. Use this list to select a different network to connect to. Search for Wi-Fi hotspots by clicking on the HotSpot Locator item on the Tools menu. View the Connection Status text located under the Connect/Disconnect button. View the Connection Timer located on the left side of the main window. View the signal strength of the received signal on the connection interface tabs at the bottom of the main window.

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T-Mobile Connection Manager

Create and edit Network Profiles by clicking on the Profiles item on the Tools menu. Launch a VPN network connection that you have configured by clicking the VPN button. Right clicking your mouse, when over the main screen, will display a window with commonly used selections, similar to those found on the tools menu. Switch to the Mini-View by Clicking on the Min-View button in the upper right corner of the Main Window.

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The T-Mobile Connection webConnect Mobile Interface

The File Menu Clicking File in the menu bar of T-Mobile webConnect Manager 's Main window produces a menu with the following options: My Account Selecting this item takes you to the My T-Mobile website, where you can view your account information. You will need to log-in using the phone number associated with the SIM in your T-Mobile webConnect Laptop Stick or webConnect Jet , to see your account information. Your phone number is available on the Help > About screen. In the event that a SIM is not detected, T-Mobile webConnect Manager will display the following text instead: SIM card not detected. Enable/Disable Wi-Fi Adapter (Wi-Fi ONLY) Selecting this item turns your wireless card on or off. This is useful when you want to prevent it from establishing connections or when you want to prevent it from consuming your laptop's power. This item is only available when the Wi-Fi button is selected on the right side of the Main Window. Exit Selecting this item shuts down the T-Mobile webConnect Manager and removes it from the System Tray at the bottom of the screen.

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T-Mobile Connection Manager The Tools Menu Clicking Tools in the menu bar of T-Mobile webConnect Manager 's Main window produces a menu with the following options: Network Info> Wi-Fi Network Select this item to open the Wi-Fi Info window. This window displays some technical information about the Wi-Fi network you are connected to and your current Wi-Fi device. Network Info> Broadband Select this item to open the Mobile Info window. This window (only available if a TMobile webConnect Laptop Stick or webConnect Jet is inserted), displays some technical information about the broadband network you are connected to and your current broadband device. User Credentials. Selecting this item will display a window allowing you to enter your username and password for seamless access to your T-Mobile HotSpot account. This item is only available when the Wi-Fi button is selected on the right side of the Main Window. The webConnect data plan includes unlimited access on the T-Mobile HotSpot network. Your HotSpot Account includes a username and password. Your T-Mobile HotSpot username is your 10 digit phone number. Your default password is the last 4 digits of your SSN (Corporate customers, your default password is the last 4 digits of your corporate tax ID). You may use Account Management at http://hotspot.tmobile.com to change your password. Your username may not be changed. Profiles Select this item to open the Network Profiles window. HotSpot Locator Select this item to open the T-Mobile HotSpot Locator. You can use the HotSpot Locator to find locations by using the Search or Map sections for both domestic and worldwide locations.

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The T-Mobile Connection webConnect Mobile Interface Lock SIM This item is only available when the Broadband tab is selected on the right side of the Main Window. Locking your SIM can be used to prevent use of your T-Mobile webConnect Laptop Stick or webConnect Jet by anyone who does not know your unique PIN code. Select Lock SIM to lock your SIM card using your PIN code. SIM Locking will then be enabled upon the next device reset (after removing and reinserting the device). A checkmark will appear on the menu item.

Select Lock SIM to unlock your SIM card using your PIN code. SIM Locking will then be disabled. The checkmark will be removed from the Lock SIM menu item.

Change PIN Code This item is only available when the Broadband tab is selected on the right side of the Main Window. Select this item to change the PIN code for your mobile device. This is used when locking your SIM. Connect to a Closed Network Closed networks that do not broadcast an SSDI require a profile with the correct network settings to enable a connection. Please enter this information by selecting Profiles. This item is only available when the Wi-Fi button is selected on the right side of the Main Window. Usage Meter Select this item to display an approximation for the quantity of data used during the current billing period, excluding any in-progress session. See "Usage Meter." Always on Top Selecting this item ensures that T-Mobile webConnect Manager will always be on top of all other applications. Transparency This menu item connects to a sub-menu where you can select a transparency value for T-Mobile webConnect Manager . Values are: Solid, 20%, 40%, 60% and 80%.

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T-Mobile Connection Manager Settings Select this item to open the Settings window. The settings window allows you to configure a number of personal preference features.

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The T-Mobile Connection webConnect Mobile Interface The Help Menu Clicking Help in the menu bar of T-Mobile webConnect Manager 's Main window produces a menu with the following options: Help Opens this help system. Online Forums Selecting this item will launch a browser window to the T-Mobile Online Forums website at http://forums.t-mobile.com/tmbl/?category.id=WebConnect. About T-Mobile webConnect Manager Select this item to display a window with version information for the T-Mobile webConnect Manager software. This window also displays your Mobile Phone Number. If there is no SIM card in the mobile device, the user will see the message: "SIM card not detected."

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Establishing Broadband Connections

How to Connect to the T-Mobile Broadband Network Before you begin, you will need:

The T-Mobile T-Mobile webConnect Laptop Stick or webConnect Jet that you will use to establish connections. A T-Mobile webConnect data plan. A network profile configured to access the T-Mobile network. A profile for the T-Mobile webConnect Laptop Stick or webConnect Jet is initially preconfigured.

To connect to the T-Mobile Broadband network Connect your T-Mobile webConnect Laptop Stick or webConnect Jet if you have not already done so. Click on the Broadband button in the Main window. If your device is properly connected and configured, the T-Mobile webConnect Manager will begin searching for an available network. When T-Mobile webConnect Manager is ready, it displays "Connect" along with the current network profile. Click CONNECT When the T-Mobile webConnect Laptop Stick or webConnect Jet is initializing or when no coverage is detected, Searching for webConnect coverage will be displayed. To disconnect from the T-Mobile Broadband network On the main window for broadband connections, the Connect/Disconnect button will read "Disconnect" along with the current network profile. Click Disconnect

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T-Mobile Connection Manager To view information about your laptop, cellular modem, cellular network connection, and session activity, select Tools>Network Info>Broadband. The Mobile Info window will appear providing useful information on your laptop and T-Mobile webConnect Laptop Stick or webConnect Jet . The mobile number (phone number) is listed on this window as well. The window includes two tabs:

Network Device

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Establishing Broadband Connections

GSM PIN Entry Some GSM devices will be provisioned with a Personal Identification Number (PIN) locking user access to the GSM device. When users insert (or connect) a GSM device or and/or launch T-Mobile webConnect Manager , they may be presented with the following PIN entry dialog box:

GSM providers frequently limit the number of incorrectly entered PINs. This usually ranges from three (3) to ten (10) possible PIN entry attempts. If a user fails to enter a correct PIN within the number of permitted attempts, the GSM device may become locked. In the event that a GSM device becomes locked, the user has the ability to re-enable the PIN mechanism by entering a Personal Unblocking Key ( PUK). If the PIN is locked, the user will see the following dialog box where they will have the opportunity to reset the PIN by entering a combination of the PUK and the new PIN in the following dialog box:

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T-Mobile Connection Manager SMS T-Mobile Sent SMS T-Mobile may occasionally send an informational SMS message. This type of SMS message will appear as a branded popup window and will be on top of other windows until the user closes the window or 5 minutes have passed. In the event that a card is connected but T-Mobile webConnect Manager is not running and more than one SMS message arrives, T-Mobile webConnect Manager will display only the last received SMS message. Example message: Free T-Mobile Msg: As of 11:45 AM 12/21 you had less than 1 GB of monthly data usage left. Overage is charged at $.20 per MB. Check usage at my.t-mobile.com.

Short Message Service Short Message Service (SMS) is a standard used by Cellular Carriers worldwide for interchange of text messages between devices. Originally developed as a GSM network technology, SMS messages can be sent using any compatible device. T-Mobile webConnect Manager makes SMS simple by allowing the user to send and receive messages from the text messaging client. The Text Messaging Client When connected to a broadband network ( Non-Wi-Fi), you can send and receive Text Messages through T-Mobile webConnect Manager very much like you can do on most wireless phones.

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Establishing Broadband Connections To view text messages, when the broadband button is selected from the Main Window, click the SMS indicator icon (shown below). You will then be presented with a message viewing and composing application. If you have messages waiting you will see the following icons on the Main Window. This icon indicates that you have new (unread) text messages.

This icon indicates that your mailbox is full.

This icon indicates that you have read text messages in your mailbox (but no new ones) or no messages at all.

Viewing and Managing Messages

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T-Mobile Connection Manager Sending Text Messages Before attempting to send or receive text messages, check to make sure that your TMobile webConnect Laptop Stick or webConnect Jet is connected to your laptop and registered with a broadband network (T-Mobile webConnect Manager will indicate Ready or Connected). T-Mobile webConnect Manager can send text messages when the application is in Ready to Connect mode or when you are actively connected. Some networks, however, may not support sending and receiving text messages while you are actively connected.

T-Mobile webConnect Manager supports sending the following types of text messages: Mobile to Mobile: In the To field, type the mobile number of the person you are sending a message to. For example: Enter 8155551212 in the To field of the text messaging client. To send a text message, do the following: 1. Click New in the main text messaging interface. 2. Type the mobile number of the person you wish to send a message to in the To field. 3. Type the message you wish to send. 4. Click Send.
Did You Know?

For your convenience, phone numbers can be stored in the included address book.

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Establishing Broadband Connections Receiving Text Messages When you receive a text message, the text messaging indicator will appear on the primary broadband user interface. This version of the icon indicates that you have new (unread) text messages. This version of the icon indicates that you have text messages in your mailbox (but no new ones) or no messages at all. Click on this icon to view your messages. Once the text messaging client window opens, a list of your messages will be displayed in the right-hand pane. Each message will be accompanied by one of the following icons: An unread SMS message An SMS message that you have already read Double-click on any message listed to view the complete message.

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T-Mobile Connection Manager Updating Your Inbox If your T-Mobile webConnect Laptop Stick or webConnect Jet is connected to your laptop, T-Mobile webConnect Manager will automatically retrieve new messages from the device when it is launched. You can also update the contents of your Inbox by clicking either one of the following icons in the text messaging client window: Send/Receive. When you click this button, the T-Mobile webConnect Manager will transmit any unsent messages in your Outbox and query your wireless device for any new messages received. If new messages are present, they will be added to your Inbox. Refresh. When you click this button, T-Mobile webConnect Manager will delete all messages in your Inbox and then copy all messages on your wireless device into the Inbox. Note that messages that are in your Inbox, but not also on your wireless device will be lost!

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Establishing Broadband Connections

Managing Text Messages The text messaging client window provides a number of management functions that allow you to save and organize your incoming and outgoing messages. They include the following: Click this button or select Folders > New Folder from the File menu to create a new folder in which to store messages. Click this button or select Folders > Delete Folder from the File menu to delete a folder you have created (and all the messages it contains). Click this button or select Move to Folder from the Edit menu to move the selected message to another folder. Note that moving a message from the Inbox to another folder will not delete the message from your wireless device. Therefore, the message may reappear in your Inbox if you re-import messages from the device. Click this button or select Copy to Folder from the Edit menu to place a copy of the selected message in another folder. Click this button or select Delete Message from the Action menu to delete the selected message. Note that deleting a message from the Inbox will also delete it from your wireless device! (however, if your wireless device is not currently connected to your PC, the message will not be deleted from the device until the device is reconnected) Click this button or select Load from the File menu to return all folders (except the Inbox) to their state at the time of the last save operation (see description for the Save Icon, below). This is useful, for example, if you accidentally delete messages that you wanted to keep. Click this button or select Save from the File menu to save the current state of all folders (except the Inbox). Note that a Save operation is automatically performed whenever you close the text messaging client window.

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T-Mobile Connection Manager

Exporting Messages to a File The content of your messages can be exported to a number of text and graphic file formats. Follow these steps: 1. In the text messaging client window, select the message or messages you want to export. Note that you can select multiple messages by holding down the Control key and clicking on each desired message or select a range of messages by clicking on one end of the range and then holding down the Shift key while clicking on the other end. 2. Select Import and Export from the File menu. The first page of the Import and Export Wizard appears. 3. Select Export to File. 4. Click Next. 5. Select the file format to which you wish to export the selected messages. 6. Click Finish. Using the Address Book T-Mobile webConnect Manager includes an Address Book feature which can be used to manage phone numbers and addresses. You can open the address book either by clicking the To button in the New Message window or by clicking on the icon below in the main text messaging interface:

The address book appears as shown below.

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Establishing Broadband Connections From here, you can do the following:

Add a new address book entry by clicking the Add button. Edit an address book entry by selecting the entry you want to edit and then clicking the Edit button. Delete an address book entry by selecting the entry you want to delete and then clicking the Delete button. If you opened the address book from the New Message window, selecting an address book entry and then clicking OK will copy the entries phone number to the To field in the new message window.

Note that you can import address book entries stored on your mobile phone. See Accessing Your Device's Phonebook for more information. Accessing Your Device's Phone Book You can import your wireless device's phone book entries into T-Mobile webConnect Manager and export the T-Mobile webConnect Manager 's address book to your wireless device.
Importing Phonebook Entries

To import phonebook entries from your wireless device, click the import phonebook icon shown below:

The address book entries from the handset will be added to the T-Mobile webConnect Manager 's address book. Entries already in T-Mobile webConnect Manager 's address book will not be disturbed unless the name of an imported entry matches that name of an entry in T-Mobile webConnect Manager 's address book exactly. In this case, the imported entry will overwrite (replace) the existing entry.
Exporting Address Book Entries

To export entries from the T-Mobile webConnect Manager 's address book to your wireless device, click the export phonebook icon shown below:

Important! This will replace the entire phonebook on your wireless device. Anything in the device's phonebook prior to this action will be deleted.

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T-Mobile Connection Manager Importing and Exporting Your Address Book T-Mobile webConnect Manager can exchange address book information with a variety of sources including the phonebook on your wireless device and Personal Information Managers ( PIMs) such as Microsoft Outlook and Lotus Notes. You can exchange address book information with the phonebook on your handset by clicking one of the two dedicated icons in the messaging window. See Accessing your device's phone book for more information. Exchanging address book information with a PIM requires running the Import and Export Wizard. Follow these steps: 1. From the text messaging client window, select Import and Export from the Tools menu. The first page of the Import and Export Wizard appears. 2. Select Import from PIMs or Export to PIMs as desired. The third option, Export to File, exports messages rather than the address book. See Exporting Messages to a File for more information. 3. Click Next. 4. Select the software package with which you want to exchange address book information. 5. Click Finish.

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Establishing Wi-Fi Connections

How to Connect to a Wi-Fi Network To connect to a Wi-Fi network, follow these steps: 1. Navigate to the Wi-Fi Main Window in the T-Mobile webConnect Manager software by clicking the Wi-Fi button on the right side of the main UI. 2. If there are Wi-Fi networks available for connection, T-Mobile webConnect Manager will display the name of one of the detected networks as well as the total number of networks detected. 3. If you want to connect the network whose name is displayed, click Connect. If you want to connect to a different network, click the "Available Wi-Fi Networks" text area. This produces a list of all available networks. Select the network you want to connect to by double-clicking on this network or clicking once on the associated connect button. If you see a * closed* item in the networks list, this indicates the presence of one or more Closed networks. Connecting to such a network requires the creation of a profile for that network. See How to access a closed network for more information. 4. If the network is encrypted, you will now be prompted to enter an encryption key. If this is the case and you know the required encryption key, enter it and click OK. If you don't know the encryption key for an encrypted network, you must click Cancel and select a different network. See How to access an encrypted network for more information on connecting to encrypted networks. 5. Once you have completed this procedure, T-Mobile webConnect Manager will attempt to establish a connection to the selected network. 6. When connecting to a network for the first time, T-Mobile webConnect Manager may prompt the user with the New Network Options dialog box. Using this dialog box, users can instruct the T-Mobile webConnect Manager to automatically connect to a network in the future or to prompt the user when that network is available. 7. Once you are connected, T-Mobile webConnect Manager will maintain a timer on how long you have been connected.

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T-Mobile Connection Manager Options for Connecting to a New Network If Prompt me... is selected in the Automatic Profile Creation window (accessible from the Settings menu in the Network Profiles window, you will see a dialog offering four options each time you connect to a new network for the first time. The option selected specifies the type of profile that will be created for this network. By choosing to automatically add network connection parameters to a Network Profile, a user can facilitate automated access to networks in the future.

You must choose one of the options shown below:

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Establishing Wi-Fi Connections Automatically connect to network in future If this option is selected, T-Mobile webConnect Manager will create a profile for this network. The profile created will specify that T-Mobile webConnect Manager should automatically establish a connection to this network whenever it is detected. Note that when multiple networks that have been configured for auto-connection are detected, T-Mobile webConnect Manager will choose which network to connect to based on the ranking of profiles in the Network Profiles Window. Prompt before connecting to this network If this option is selected, T-Mobile webConnect Manager will create a profile for this network. The profile created will specify that T-Mobile webConnect Manager show the New network options window (shown above) when connecting to this network. Save settings for manual connections If this option is selected, T-Mobile webConnect Manager will create a profile to save the settings you used to connect to this network. This allows T-Mobile webConnect Manager to automate the details of establishing a connection to this network. However, you must still initiate connections to this network manually by selecting the network and then clicking the Connect button. Do not save settings Choosing this option will allow the user to connect to the network this time, but will not save any parameters for future connections.

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T-Mobile Connection Manager T-Mobile HotSpot Enhanced Security Select T-Mobile HotSpot locations offer you two different networks for connecting to the Internet: T-Mobile Wi-Fi Network

T-Mobile's Wi-Fi Network is the T-Mobile standard network for Wi-Fi connections.

T-Mobile's Enhanced Network

T-Mobile's Enhanced Network using WPA provides enhanced security using the WPA encryption (802.1x) standard.

What is a Closed Network? Closed networks are private networks that do not choose to broadcast their existence. T-Mobile webConnect Manager can detect when there are closed networks present simply because it "sees" unidentified broadcasts in the Wi-Fi frequency band. When this happens, it will display the word * closed* in the Wi-Fi networks list. However, T-Mobile webConnect Manager cannot detect the actual name of or establish a connection to a closed network unless you create a profile for that network. For more information, see the following:

How to access a closed network How to create a Wi-Fi Network Profile

How to Access a Closed Network To access a closed network with T-Mobile webConnect Manager , you must set up a Profile for that network. Follow these steps to create a closed Network Profile: 1. Click the on the Profiles button. The Network Profiles window will now be displayed. 2. Select the Wi-Fi heading in the left pane of the network profiles window. 3. Click the Add button. The first page of properties for the new profile appears. 4. Enter the name of the network you want to add in the SSID field. Be aware that the network name is case sensitive and must be entered exactly as provided by the administrator of the closed network to which you want to connect.

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Establishing Wi-Fi Connections 5. Check the This is a non-broadcasted network (closed) box to identify this as a closed network. 6. Fill out the remaining fields on this window as instructed by the administrator of the closed network. 7. Click Next. The General page appears. 8. Configure the settings on the General page as desired and then click Finish to exit the profile wizard. How to Use a Closed Network Without a Profile To use the closed network connection without a profile: 1. On the Tools menu, click Connect to Closed Network. 2. If a profile is not created for a *closed* network, a dialog box opens presenting you with three choices:

Profiles sets the network up in your Profile list. Cancel cancels the attempted connection. Help accesses this Help file.

Due to a limitation of the WPA specification, you cannot connect to a WPA network that is closed. How to Use Multiple Closed Networks With a Profile To use multiple closed network connections with already-created profiles: 1. On the Tools menu, click Connect to Closed Network. 2. In the profile name list, click the desired profile. 3. Click OK to connect to the closed network.

Due to a limitation of the WPA specification, you cannot connect to a WPA network that is closed.

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T-Mobile Connection Manager The List of Wi-Fi Networks Clicking the Networks button in the Wi-Fi main window opens the networks list.

To connect to a network on the list either select the network and then click the Connect button or double-click on the network in the list. The information displayed for each network will include some (if not all) of the items shown below. Rightclicking anywhere in the window will produce a menu that controls which columns are displayed. Connect This column provides connection/disconnection buttons for each available network. Signal Strength A gauge showing the strength of the signal being broadcast from each network. Stronger signals tend to produce more reliable connections. Network This is the Network Signal Set IDentifier (SSID). Essentially this is just a name that is broadcast by a Wi-Fi access point to identify the network. If you see a * closed* item in this column, this indicates the presence of one or more Closed networks. Connecting to such a network requires the creation of a profile for that network. See How to access a closed network for more information.

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Establishing Wi-Fi Connections Encryption Networks that are encrypted will have the icon in this column. The accompanying text indicates the encryption method. See How to access an encrypted network for instructions on connecting to encrypted networks. Profile A check mark is presented for any Wi-Fi network that is currently listed in the Network Profiles window. This includes network profiles that have been pre-defined by T-Mobile, Wi-Fi networks for which you have created Network Profiles and Wi-Fi networks that you have saved using the New Network Options dialog. Wi-Fi Network Info To view information about a Wi-Fi network you are currently connected to or the WiFi device you are using to connect to that network, select Tools>Network Info>Wi-Fi Network from the Tools menu. This produces a window with two tabs. The Network tab contains information about the IP Settings for and the amount Activity on your current Wi-Fi connection (if any). The Device tab contains information about your current Wi-Fi Device (if any).

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T-Mobile Connection Manager Disabling Windows XP's Native Wi-Fi Client By default, Windows XP attempts to manage any wireless network connections it detects. However, this conflicts with the management functions provided by the TMobile webConnect Manager software. Like other conflicting applications, the client can automatically disable Windows XP's native Wi-Fi management feature while it runs and restart it when it shuts down. However, the feature can also be manually disabled if you desire. Manually Disabling XP's Wi-Fi Management You can tell Windows to disable its wireless network management functions manually. Follow these steps: 1. Right click on any network connection icon that appears in the system tray.

2. Select Open Network Connections from the menu that appears. The Windows XP Network Connections window appears. 3. Right click on the icon that corresponds to your wireless network connection. 4. Select Properties from the menu that appears. 5. Select the Wireless Networks tab. 6. Uncheck Use Windows to configure my wireless network settings. 7. Click OK to close the window. Is this a problem on Windows Vista as Well? No. Although Windows Vista also manages Wi-Fi connections, the Vista architecture allows T-Mobile webConnect Manager to work with Vista's native Wi-Fi management facility. So, there is no conflict.

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Establishing Wi-Fi Connections Wi-Fi Encryption Introduction to Wi-Fi Encryption Wireless networks may be vulnerable to attacks and monitoring if additional protection is not employed. In order to protect data, many wireless networks employ data encryption. Data encryption makes it much more difficult to be able to see sensitive information like login names and passwords. Authentication is used to verify the authenticity of the user and encryption is used to encode plain text into a nonreadable format to ensure a level of privacy. The receiver of this encrypted text uses a "key" to decrypt the message, returning it to its original plain text form. To access an encrypted network you will need the encryption key used by the network you wish to access. For more information on Wi-Fi Encryption and 802.1x Authentication, please see the following:

What is an Encryption Key? What is 802.1x Authentication? What Does " PSK" Stand For? Wired Equivalent Privacy (WEP) Wi-Fi Protected Access (WPA)

IEEE 802.1x is an authentication standard that greatly reduces the security vulnerabilities associated with connections to IEEE 802.11 wireless networks. The IEEE 802.11 wireless network standards specify two authentication methods: one that is based on identification of the wireless adapter (open system authentication) and the other that is based on a proof of knowledge of a secret key (shared key authentication). 802.1x enforces the authentication of the credentials of a wireless computer or user before allowing access to the wireless network and, depending on the actual authentication method used, determines encryption keys for wireless communication. If you connect to an 802.11 wireless local area network ( WLAN) without 802.1x authentication enabled, the data that you send is more vulnerable to attacks.

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T-Mobile Connection Manager What is an Encryption Key? An encryption key is a code key used to encrypt data exchanged between an encrypted network and T-Mobile webConnect Manager . You cannot exchange data with an encrypted network without having the appropriate encryption key. There are two ways to obtain an encryption key:

Obtain a key from the administrator of the network you are trying to access. Configure 802.1x authentication according to the instructions of the network's administrator. A key will be provided automatically as part of the login process.

How to Access an Encrypted Network To connect to an encrypted network using a WEP or a WPA-PSK key: 1. Enter the network's encryption key in the Network Key and the Confirm Network Key fields. 2. Click Connect. If the network you are connecting to requires WPA, you will need to select the correct EAP type and press Connect to authenticate against the network. (When you are using WPA/802.1x authentication, the WEP/WPA network key areas will be grayed out.) Before you can successfully connect to an encrypted network, you must obtain the correct encryption key from the network administrator. No network profile is required for connecting to T-Mobile's WPA network. The network profile for tmobile1x is built in and you do not need to add a profile or change settings.

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Establishing Wi-Fi Connections How to Change an Encryption Key When a network is added to the Network Profile list, all encryption information is saved with it. Therefore, you will not be asked for encryption information again when connecting. For security purposes, the network administrator may find it necessary to change the encryption key for the network. When this happens, you will need to update the encryption keys in the appropriate network profile to match the new keys specified by the network administrator. Follow these steps: 1. Click the Profiles button in the main window of the T-Mobile webConnect Manager software. The Network Profiles window appears. 2. Select the network for which you wish to edit the encryption keys. 3. Click the Edit button. 4. Switch to the Wi-Fi tab. 5. Enter the new encryption key in both the Network Key box and the Confirm Network Key box. 6. Click the OK button. Enabling 802.1x Authentication The 802.1x protocol is an IEEE (Institute of Electrical and Electronics Engineers) standard used to enforce authentication and access control at the data layer (the "level" where the software/operating system sends the data over the network). This standard has been embraced by a number of leading hardware and software vendors including Cisco, Microsoft, and Hewlett-Packard, and is already implemented in a variety of products designed for both wireless and wired networks. When used with wireless LANs, 802.1x also allows for dynamic WEP key generation (a type of one-time-use set of keys), thus solving the key distribution problem inherent to shared-key authentication. A shared-key authentication system is where every user has the same WEP key, making it easier for the key to be disclosed. 802.1x solves this inherent problem in WEP by facilitating the dynamic creation of encryption keys that cannot be lost or stolen and then used for unauthorized network access. It is important to note that 802.1x is not an encryption technology; rather 802.1x is used for authentication and key management.

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T-Mobile Connection Manager 802.1x is used in many corporate environments for secure wireless network access. The vast majority of Wi-Fi equipment vendors support this standard as it can be used with a number of Extensible Authentication Protocols ( EAPs). T-Mobile webConnect Manager supports all the Microsoft EAP methods that come with the Operating System (currently EAP-TLS, PEAP, MD-5, and EAP-MSCHAP v2) and will support additional Microsoft EAP methods as they become available. Additionally, T-Mobile webConnect Manager is also bundled with an EAP-TTLS implementation, EAP-TTLS. To enable automatic 802.1x authentication, 1. Create a network profile for the Wi-Fi network that you wish to 802.1x authentication with. 2. Open the Network Profile window by clicking the Profiles button. 3. Select the Network Profile you wish to edit. 4. Click the Edit button. 5. Select the "Wi-Fi" tab. 6. Check the Enable data encryption box. 7. If you selected a WEP method, you will also have to check Enable 802.1x authentication. (if you selected WPA, this box was checked automatically). 8. From the EAP type dropdown, select the type of authentication you wish to enable.

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Establishing Wi-Fi Connections Wired Equivalent Privacy (WEP) WEP was the standard encryption technology that was used in the early days of Wi-Fi networks. More secure methods, such as WPA have since emerged, but WEP remains an extremely popular choice for encrypted networks. There are two variants of WEP:

WEP Open: This is by far the most commonly-used version of WEP. Networks that use this variant don't bother to verify that you have the correct encryption key before allowing you to connect. After all, if you don't have the correct encryption key, you won't be able to communicate with the network anyway. WEP Shared: This variant forces you to prove you have the correct encryption key before it allows you to connect. It does this by sending out some sample text for T-Mobile webConnect Manager to encrypt. If the result that the network gets back is what it expected, then it allows you to connect. Ironically, this is somewhat less secure than WEP Open because the verification process used gives potential intruders a large hint about the contents of the encryption key.

Wi-Fi Protected Access (WPA and WPA2) Wi-Fi Protected Access (WPA) is a key improvement to Wi-Fi data security for both enterprises and home users. It was developed when an industry trade group known as the Wi-Fi Alliance became concerned that the security in the existing WEP standard was insufficient. They quickly issued an interim standard that would address most of their concerns while they developed a more complete final standard. The interim standard would become known as WPA, while the final standard would be termed WPA2. Because 802.1x is a required component of WPA, both WPA and WPA2 provide an upgrade path for enterprises that allows them to preserve existing investments in 802.1x authentication capabilities. In addition, home and small office users can use a pre-shared key mode in WPA and WPA2 that allows the use of WPA's enhanced encryption and network protection capabilities without the overhead of added 802.1x network infrastructure. To use WPA, you will need a WPA-compliant Wi-Fi card.

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T-Mobile Connection Manager What are TKIP and AES? TKIP and AES are different encryption protocols that can be used with WPA. TKIP is the method that was called for in the original WPA specification. AES, which is even more secure, was added as an alternate method to later versions of the specification. So, if the network uses WPA, but doesn't specify which of these it uses, TKIP is the most likely of these to be supported by the network. What Does " PSK" Stand For? PSK stands for "Pre-Shared Key." It simply means that the administrator of the network gave you the encryption key to enter prior to logging in (as opposed to 802.1x, which obtains the key dynamically at login time). How to Use EAP-TTLS To use EAP-TTLS with a network profile: 1. In the Network Profiles window, click the profile that you wish to use EAPTTLS. 2. Click Edit. 3. Click the Wi-Fi tab, and then select Enable 802.1x authentication check box. 4. In the EAP type list, click the desired selection of Smart Card or other Certificate, EAP-TTLS, or Protected EAP (PEAP), and then click Properties. 5. Check with your network administrator for Smart Card or other Certificate Properties settings. 6. Click OK to close the profile editing window. 7. Click Close to close the Profiles window. To connect to a configured network using EAP-TTLS, re-insert your Wi-Fi device. You may be asked to choose the certificate to use with EAP-TTLS, in which case you should select the one that was issued to you. T-Mobile webConnect Manager will display Obtaining IP address while it tries authenticating you to the network.

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Establishing Wi-Fi Connections How to Install EAP-TTLS To use EAP-TTLS, you must already have an account in a domain that is setup to support EAP authentication. EAP-TTLS is pre-installed on Microsoft Windows XP machines. See System Requirements in the Help system. Enabling TTLS for Windows XP To use EAP-TTLS, you must already have an account in a domain that is setup to support EAP authentication.
To enable EAP-TTLS:

1. Make sure your operating system supports EAP-TTLS. 2. Enable trust of the domain by going to the Certificate Server. Using Internet Explorer, open http:// certificateserver.yourdomain.com/ certsrv. Enter your domain username (in the form domain\user if a domain field is not present), your password, and the domain name if the domain field is present. 3. Once authenticated, select Retrieve the CA certificate and click Next. 4. Click on Install this CA certification path. You may be asked to let " Microsoft Certificate Enrollment Control" execute, or to allow certificates installation from this web site, both of which you should allow. 5. When the Root Certificate Store dialog appears, select Yes. A message will display saying that the CA certificate has been successfully installed. 6. Return to http:// certificateserver.yourdomain.com/ certsrv, and select Request a certificate. 7. At the Choose Request Type dialog, select Advanced request. 8. On the Advanced Certificate Requests dialog, select Submit a certificate request to this CA using a form. 9. Click Next.

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T-Mobile Connection Manager

On the next dialog:

10. 11. 12. 13.

For Certificate Template, select User. For CSP, select Microsoft Enhanced Cryptographic Provider v1.0. For Key Size, select 2048. Click Submit.

If prompted, allow the certificate request.

14. Click Install this certificate on the Certificate Issued page. Again, if asked, allow installation of the certificates. The Certificate Installed page will display after successful installation of the certificate. TTLS Configuration TTLS (Tunneled Transport Level Security) is an authentication protocol developed by Funk Software and Certicom. Its function is to secure your login information by creating an encrypted "tunnel" between T-Mobile webConnect Manager and the Wi-Fi network's login server. When you select TTLS as the EAP type, you can configure the properties listed below. Use identity protection When this box is checked, T-Mobile webConnect Manager will send the text entered in the Name for anonymous login box in place of your real user name whenever the user name must be sent in an unencrypted format. This provides an added level of protection for your username. It is strongly recommended that this option is enabled whenever it is allowed by the administrator of the network you are connecting to. Verify server's certificate When this box is checked, T-Mobile webConnect Manager will require that the login server provide certification from a trusted authority before it sends its own authentication credentials. Server name must contain If text is entered in this box, T-Mobile webConnect Manager will require that the name in the login server's certification contains the text entered. This extra measure 46

Establishing Wi-Fi Connections can be used when you want to ensure that the login server is provided by a particular company or organization. If the box is left blank, no specific text will be required. Phase2 authentication type Specify the preferred protocol for phase two of TTLS authentication. The options for TTLS are PAP and CHAP. CHAP is the more secure option, but is not supported on all TTLS login servers. Ask the administrator of the network you are trying to access which option is preferred. Allow authentication using a certificate If you have a personal certificate installed on your computer, checking this box allows you to use that certificate instead of entering a username and password. Note that some servers do not support logging in this way. Use session resumption Session resumption (or fast reconnect) allows you to reconnect to a network without going through the full login process, if you have been connected to the network within the last few minutes. For example, this allows you to quickly reconnect after an accidental disconnection. Note that session resumption must be enabled on the login server. Cache username and password When this box is checked, T-Mobile webConnect Manager will remember your username password so that you do not have to enter them each time you log into this network.

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Usage Meter
Data Usage Introduction T-Mobile webConnect Manager allows you to monitor your data usage with the Usage Meter. The amount of data transferred is expressed in either Kilobytes ( KB), Megabytes ( MB), Gigabytes (GB) or Terabytes (TB). The amount of data transmitted or received will depend on the type of files accessed. Text files will typically use relatively small amounts of data. Graphics files and music files will typically use larger amounts of data. Video files will use very large amounts of data. Your usage will vary depending on how often you are using the network and the type of information being transmitted and received. The type of data plan you have will determine how much data may be transferred before incurring additional charges. For example, if you are on a 5GB plan, any data transmission over the 5GB limit will incur additional charges. You will receive a free SMS Message from T-Mobile when you have exceeded your data plan limit. You may also check your usage at my.t-mobile.com. Byte A Byte is equal to 8 bits. A bit being the smallest unit which represents either a zero or one. A Byte can represent 256 states of information, such as a combination of letters and numbers or symbols. Kilobyte A Kilobyte is 1024 bytes. (Approximately 1000 bytes). Text and small graphics files are typically in the Kilobyte range. Megabyte A Megabyte is equal to 1024 Kilobytes. (Approximately 1000 Kilobytes). Graphics, video, programs and large text files may be in the Megabyte range. Cumulative data over a period of time may be in the Megabyte range. Gigabyte A Gibabyte is equal to 1024 Megabytes. (Approximately 1000 Megabytes). Video files and large program files may be in the Gigabyte range. Cumulative data over a period of time may be in the Gigabyte range.

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T-Mobile Connection Manager Terabyte A Terabyte is equal to 1024 Gigabytes. (Approximately 1000 Gigabytes). Cumulative data over a period of time may be in the Terabyte range. Data Usage Meter T-Mobile webConnect Manager incorporates a Usage Meter that shows Mobile Data Usage. This may be accessed on the main user interface or from the Tools menu. The usage meter displays both cummulative and current usage. The first time the usage meter is accessed you will be prompted to select your "billing period" and on subsequent uses the Usage Meter window will be displayed. The Advanced tab will display a window of all the client events that have been logged. Current Usage Cumulative Usage

Plan Limit Exceeded If you have exceeded your plan limit, while connected to the T-Mobile network, TMobile webConnect Manager will display a popup message from your system tray. This message is displayed only the first time the limit is exceeded during a billing period. You must click OK to close the popup window.

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Usage Meter Usage Meter: Broadband The Broadband tab of the Usage Meter shows both cumulative usage and current usage. This information can be grouped by device and carrier using the dropdown menus. Current Usage This window shows the usage for the billing period selected.

In the "Show usage for billing period:" dropdown menu select the billing period you wish to view. In the "Billing period start date:" dropdown select the billing period day (2-29). In the "Select Your Plan Limit:" dropdown select the plan you are currently using. Data plans are either 250 MB or 5 GB. There will be a red line where your plan limit will be exceeded; i.e. 250 MB or 5 GB. Data above this line will be displayed with a red bar. Data up to your plan limit will be shown with a green bar.

Usage displayed here does not include any currently in-progress session. More information about data usage is available at: http:// my.t-mobile.com . You can also click the "My Account" link (under the File menu) to access your T-Mobile account information online. Cumulative Usage Selecting Cumulative Usage displays the total usage since the last time the "Reset Counter" button was clicked.

Clicking on the "Reset Counter" button will cause the start date in the graphical display to reset to the current date. Click on the "Details" button to view the Event History. Clicking on the "Details" button will display the Advanced window. A green bar will be displayed showing the cumulative usage since the time of last reset.

The byte total usage displayed here is not used to calculate data charges. More information about data usage is available at: http:// my.t-mobile.com . You can also click the "My Account" link (under the File menu) to access your T-Mobile account information online. 51

T-Mobile Connection Manager Usage Meter: Advanced Selecting the Advanced tab on the Usage Meter will display a window of all the client events that have been logged. From the Main Window for Broadband Connections, select Tools> Usage Meter. In the Usage Meter window click the Advanced tab to see the client events that have been logged. The window shown below will appear.

You can do the following in this window:

Use the options in the Filter by box to limit the events displayed to a particular date range, connection technology or event type. Then click the Apply button to update the window. Check your total usage data by viewing the statistics at the bottom of the window.

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Creating and Managing Network Profiles

Network Profiles are networks that you have saved at connection time using the autoconnect options or have manually added to the Network Profiles network list. Creating Network Profiles have the following advantages:

You can configure the client to automatically connect to a Network Profile whenever that network is available. If the last network you connected to is not available at a particular location, the T-Mobile webConnect Manager software will display a network from your list of network profiles in the main window (if one is available). This allows the same easy, one click connecting to an alternate network. You can automate steps in the connection process like entering an encryption key or logging into a VPN so that you don't have to perform these actions each time you connect.

Moreover, you must have a profile for the following:

You cannot connect to a closed Wi-Fi network unless you create a "closed network" Network Profile. You must have a network profile for each Broadband network that you wish to connect to. The default order for Network Profiles is as follows:

User Defined Wi-Fi Profiles T-Mobile Wi-Fi Profiles (including T-Mobile @Home Profiles) T-Mobile Broadband Profiles

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T-Mobile Connection Manager

Creating a Profile for a T-Mobile Broadband Network Follow these steps to create a Broadband Network Profile. 1. Select the Tools menu from the Main Window of the T-Mobile webConnect Manager software. 2. Select Profiles. The Network Profiles window will now be displayed. 3. Click the Add button, to bring up the first page in the add profile wizard. Select Broadband as the profile type you will add. 4. Click Add. The next page of the new profile wizard is displayed. A list of available network profiles appears. If you selected one of the pre-defined profile types, the correct settings will be entered for you on the next page). If you are creating a custom profile, you will need to enter the correct settings for the network you wish to create a profile for (contact the provider of the network for the correct settings). 5. Click Next. The Broadband page appears. Enter the information provided by TMobile. 6. Click Next. The IP Settings page appears. The default selections on the IP Settings page are correct for most GSM networks. If, however, this particular network requires specific IP address and/or DNS server settings, you can specify them here. 7. Click Next. The General page appears. The settings on the General page are largely personal preference (for example, do you want to launch you browser upon successful connection?). Configure these as desired. 8. Click Finish.

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Creating and Managing Network Profiles Creating a Profile for a Wi-Fi Network Follow these steps to create a Wi-Fi Network Profile. 1. Select the Tools menu from the Main Window of the T-Mobile webConnect Manager software. The Network Profiles window will now be displayed. 2. Select Profiles. The Network Profiles window will now be displayed. 3. Click the Add button, to bring up the first page in the add profile wizard. 4. Click on the Wi-Fi heading in the create profile window. 5. Click ADD to bring up the first page of the profile wizard. 6. In the SSID field, enter the broadcast name of the network profile. Note that the name entered here must match the SSID (Service Set IDentifier) used by the network exactly. 7. If you are configuring a profile for a closed network, check This is a nonbroadcast network. 8. If the network whose profile you are configuring does not use WEP or WPA encryption, no further security configuration is necessary, the Enable data encryption box should remain unchecked and no further configuration is necessary on this page. If the network does use WEP or WPA encryption, check the Enable data encryption box and configure the Wi-Fi data encryption settings (see Enabling Wi-Fi Data Encryption for instructions). 9. Click Next. The IP Settings page appears. The default selections on the IP Settings page are correct for most GSM networks. If, however, this particular network requires specific IP address and/or DNS server settings, you can specify them here. 10. Click Next. The General page appears. 11. Configure the settings on the General page and then click Finish.

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T-Mobile Connection Manager Use this window to add a Network Profile and to edit existing Network Profile settings. Click on a portion of the screen shot below for more information on a particular item

. Profile Icons Each profile listed in the Network Profiles window will have only an icon next to the name. This icon indicates the technology that this profile uses to establish connections. Broadband Wi-Fi Other - this is a placeholder for types of networks not managed by T-Mobile webConnect Manager . See Profile Priorities for more information

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Creating and Managing Network Profiles Automatic Profile Creation Settings If you wish, T-Mobile webConnect Manager can automatically add new Wi-Fi networks to the list of Network Profiles in the Network Profiles window. The following options are available. Automatically save all networks that I connect to If you select this option, every new Wi-Fi network that you connect to will be added to the list of Network Profiles. Prompt me before saving network settings If you select this option, T-Mobile webConnect Manager will ask you if you want to add a new Wi-Fi network to the list of Network Profiles when you connect to that network for the first time. Allow manual input of network settings only If you select this option, T-Mobile webConnect Manager will not automatically add networks to the Network Profiles list.

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T-Mobile Connection Manager Profile Properties: Wi-Fi This window contains the security settings for Wi-Fi Network Profiles. Follow these steps to configure Wi-Fi network security. 1. In the SSID field, enter the broadcast name of the network profile. Note that the name entered here must match the SSID (Service Set IDentifier) used by the network exactly. 2. If the network you are configuring is a closed network, check This is a nonbroadcast network. 3. If the network whose profile you are configuring does not use WEP or WPA encryption, no further security configuration is necessary, the Enable data encryption box should remain unchecked and no further configuration is necessary on this page. If the network does use WEP or WPA encryption, check the Enable data encryption box and configure the Wi-Fi data encryption settings (click here for instructions). T-Mobile webConnect Manager will try connecting using WPA by default when using a T-Mobile Wi-Fi profile. If your Wi-Fi Card does not support WPA, you can disable WPA Support by editing the T-Mobile Wi-Fi Profile and checking the check box to Disable WPA. Go to Tools>Settings>Hardware tab. Click the Profiles button, highlight the Wi-Fi profile and Click Edit. On the WiFi tab you can set the encryption method or disable encryption.

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Creating and Managing Network Profiles Profile Properties: Broadband This tab contains the Broadband - specific settings for Network Profiles. Service The name of the network for which you are creating this profile. If this is a custom profile, you can specify the network name here, otherwise the network name will have been entered for you (and is not editable). Service Type Select the type of service provided by this network. For GSM networks, the option available is "Packet" for packet data (Broadband type) connections. Access Method Dialed Number The telephone number that your wireless device must dial in order to connect to this network. In most cases, the dialed number for the selected network will have been pre-entered for you (and will not be editable). However, if no dialed number has been entered, you must enter the appropriate number here. If you do not know the appropriate information for this network, contact the network provider. Access Point Name The name of the wireless access point with which your GSM device communicates when connected to this network. In most cases, the access point name for the selected network will have been pre-entered for you (and will not be editable). However, if no access point name has been entered, you must enter the appropriate number here. If you do not know the appropriate information for this network, contact the network provider. User Info Your username and password for this network.

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T-Mobile Connection Manager Profile Priorities In the Network Profiles Window, profiles are listed in order of priority. When selecting a network to connect to, T-Mobile webConnect Manager will go down the list from top to bottom, selecting the first network profile for which all of the following are true.

The network described by the profile is available You have a device capable of connecting to the network connected to your computer and ready The Connection Options field on the General tab in the profile's configuration is set to either "Automatic" or "Prompt" The profile is not "Other Connections" (see below)

Profile priority also determines when T-Mobile webConnect Manager will automatically switch from one network to another. If you are connected to one network and a higher priority network becomes available, T-Mobile webConnect Manager will switch to the higher priority network. Changing Profile Priority To change the priority of a specific profile, select the profile whose priority you would like to change. Then, click the Up button or the Down button to move the profile up or down the list. "Other Connections" Unlike the rest of the items in the network profiles list, "Other Connections" is not a network profile. It is simply a placeholder for all network connections of types that are not managed by the T-Mobile webConnect Manager software. The placement of this item in the list determines how high priority these "other" connections should be considered. If "Other Connections" appears higher in the list than your current connection and you connect a network of "other" type to your computer, T-Mobile webConnect Manager will automatically shut down its current (lower priority) connection. For example, if you had a local network connection of a type that is not managed by T-Mobile webConnect Manager and you wanted T-Mobile webConnect Manager to shut down any wireless connections it manages whenever you connected to your local network, you would simply move "Other Connections" above all your wireless network profiles in the list. If, on the other hand, you did not want T-Mobile webConnect Manager to disconnect in this situation, you could leave it at the bottom of the list.

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Creating and Managing Network Profiles Allow simultaneous connections" needs to be "checked" if you want to be able to move "other connections" up or down. You can specify which types of networks are included in the "Other Connections" group in the Hardware tab of the Settings window.

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T-Mobile Connection Manager How to Edit a Network Profile Follow these steps to edit an existing network Profile: 1. Click the Profiles button in the main window of the T-Mobile webConnect Manager software. The Network Profiles window appears.

2. In the left pane, select the network you wish to edit. 3. Click the Edit button. A tabbed interface showing all the user-editable settings of the selected profile appears. Depending on the type of profile you are editing, the following tabs may be displayed:

Wi-Fi Broadband IP General Note that if the profile you are editing was created for you by your service provider, you may not be allowed to edit some of its settings. If this is the case, some of the tabs may not be present for this profile.

4. Make the desired changes. 5. Click the OK button when you are finished.

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Creating and Managing Network Profiles How to Remove a Network Profile Follow these steps to remove a network from the Network Profiles window: 1. Click the Profiles button in the main window of the T-Mobile webConnect Manager software. The Network Profiles window will now be displayed. 2. Select the network that you want to remove from the list in the left pane of the window. 3. Click the Remove button. 4. Click Close to exit the Profile Properties window.

You cannot remove Profiles that have been pre-configured by your wireless service provider.

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T-Mobile Connection Manager Profile Properties: General This tab contains settings that apply to all types of Network Profiles. Note that some of these options may not be available if you are configuring a profile created by your network service provider. Profile Name Enter a name for this network profile. This is how the network profile will be displayed in the Network Profiles window. Connection Options This setting controls what T-Mobile webConnect Manager will do when it detects the network you are configuring. There are three options:

Select Automatic if you want the T-Mobile webConnect Manager to automatically connect to this network whenever it is detected. Select Prompt me if you want the T-Mobile webConnect Manager to ask you whether to connect to this network each time the network is detected. Select Manual if you only want to connect to this network manually (by selecting it from the list of networks and clicking Connect).

VPN Auto Launch Check this box if you would like to automatically launch your default VPN profile when you establish a connection to this network. Enable Application Launcher If this box is checked, the T-Mobile webConnect Manager software will launch the applications listed on the App Launcher tab of the Settings window whenever it establishes a connection to the network whose profile you are configuring. If this box is not checked, the specified applications will not be launched. Disable IE's Manual Proxy Settings... If you normally connect to the Internet through a proxy server (this is common on corporate LANs), you may experience difficulty connecting to the Internet with Internet Explorer when you are traveling. This is because Internet Explorer is trying to connect through a proxy server that is on your home network rather than on the network to which you are connected. 64

Creating and Managing Network Profiles If this is the case, you may wish to disable Internet Explorer's proxy settings while you are connected to other networks. Check this box to disable proxy settings while you are connected using this profile. If you wish to configure specific proxy settings to be used with this connection, click the Settings button. Launch Browser Window on Connect Check this box to automatically launch your browser each time you connect to this network. If you want the browser to start at a particular web page each time you connect to this network, enter the address of the desired web page in the box below.

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T-Mobile Connection Manager Profile Properties: IP The IP Settings page allows you to configure the Internet Protocol (IP) addressing to be used with this Profile. You will not need to alter these values unless specifically instructed to by your administrator. Profile IP Address These top group of settings specify the IP address that your system will use when connected to this network. The default selection, Obtain IP address automatically, instructs T-Mobile webConnect Manager to ask the network to assign it an appropriate address each time it connects. This is the correct setting for most network profiles. However, if the network does not support automatic address assignment, you can enter appropriate values manually by clicking Use the following IP address. Contact the administrator of the network whose profile you are configuring to obtain appropriate values for these fields. Profile DNS server These lower group of settings specify the address of the name server that your system should use to translate names (i.e. " t-mobile.com") to numerical addresses when connected to this network. The default selection, Obtain DNS server address automatically, instructs T-Mobile webConnect Manager to ask the network to provide the address of a name server each time it connects. This is the correct setting for most network profiles. However, if the network does not support automatic DNS server assignment, you can enter appropriate values manually by clicking Use the following DNS server address. Contact the administrator of the network whose profile you are configuring to obtain appropriate values for these fields. Alternately, click the Advanced button to configure detailed settings for DNS and WINS servers.

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Creating and Managing Network Profiles Proxy Settings The proxy settings window is used to configure settings for Internet Explorer that will be used only for connections via the profile being created or edited. Primarily, this window is used to specify a proxy server that will be used for the connection. A proxy server acts as an intermediary between your local network and the Internet, forwarding requests for web pages and other data from individual users to the Internet. This allows the computers on the local network to remain largely invisible to external parties, rendering those computers somewhat less likely to malicious attack. Note that automatic settings in the top section of this window override any manually specified proxy server in the lower section. If you want to manually specify a proxy server, make sure the top two boxes remain unchecked. Automatically detect settings If this box is checked, your browser will automatically detect proxy server and other configuration settings used to connect to the Internet. Automatic configuration settings are contained in a file provided by your network administrator. Use Automatic configuration script Check this box if your browser should use configuration information contained in a file provided by your network administrator. The file might include settings for options such as what home page to use or configuration settings for the proxy server. Use the Address space below to enter either the filename or a URL for the file you wish to use. Use a proxy server for this connection Check this box if you want your browser to use a proxy server when accessing the Internet. Then, enter the address and TCP port number of the proxy server through which you wish to connect in the spaces provided. Click the Advanced button to access more detailed settings for this proxy server.

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T-Mobile Connection Manager Bypass proxy server for local addresses Because a proxy server acts as a security barrier between your local network and the rest of the Internet, you may not actually need it when accessing other computers on your local network. Checking this box allows you to avoid using the proxy server in these cases. Proxy Settings: Advanced The Advanced Proxy Settings window allows you to configure detailed proxy server settings. There are two groups of settings here: Servers If you want to specify separate proxy servers for each protocol, enter the addresses and port numbers of the servers you wish to use here. Otherwise, check the Use the same proxy server for all protocols box. Exceptions Provides a space for you to type the web addresses that do not need to be accessed through your proxy server. If you want to connect to a computer on your local network, type its address in this box. For example, type "joe1" if you want to access a computer named joe1. You can use wild cards to match domain and host names or addressesfor example, www.*. com, 128*, *. mygroup.* and so on.

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Using the Location Finder

How to Update HotSpot Location Data To update the HotSpot Location data: 1. On the Tools menu, click Settings, and then click the Updates tab. 2. You can select to download and install location directory updates automatically, manually, or be prompted when one is available. Prompt me to download and install is the default. 3. If the Update Settings tab is set to Prompt me to download and install, TMobile webConnect Manager automatically checks for available HotSpot data. If new data is available, a window appears saying that an upgrade is available and asks if you want to install. If yes, you are sent to a web page to do the install. Clicking Cancel defers this alert until the next time you launch the T-Mobile webConnect Manager . 4. Click OK to trigger an immediate download of the update. 5. Normal operation of the T-Mobile webConnect Manager continues following the successful completion of the download.

Your profile and custom settings are kept and are available after an upgrade.

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T-Mobile Connection Manager HotSpot Locator You can use the HotSpot Locator to find locations by using the Search or Map sections for both domestic and worldwide locations. To access the HotSpot Locator, select HotSpot Locator from the Tools menu. You can either: Select a country; a map of the selected country displays. Choose a city to see available hotspots.

Select USA, then choose a state to see the available state-wide hotspots. Enter other search criteria, such as zip code or area code, and then click Search to find available hotspots.

The HotSpot Locator provides you with a list of all available hotspots worldwide. You can do partial searches by entering the first few digits in the Zip Code or Area Code fields.

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Using the Location Finder T-Mobile HotSpot roaming locations are identifiable by the name in the Results window. next to the location

Click on the HotSpot.

icon from the Locator screen to find out more information about the

Click on the icon from the Locator screen to find out more information about roaming or charges.

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Roaming With T-Mobile webConnect Manager

What is Roaming? Roaming with T-Mobile webConnect Manager and the webConnect Laptop Stick Lite Roaming lets you access the Internet while traveling away from home, whether domestically or internationally. For example, if T-Mobile US customers go to a Wi-Fi hostpot in London, they could access the Internet with a wireless connection through one of our roaming partner networks. Connection Manager allows you to roam on any Wi-Fi network partner for an additional charge, however, EDGE or non-3G roaming outside the T-Mobile network is restricted. We cannot guarantee the same speeds or performance offered while roaming on other networks, therefore, we have decided to restrict it. You can still use GSM GPRS, or EDGE if those connections are available to you in a T-Mobile service area, free of charge, but we strongly recommend you leverage the fastest available connection such as 3G or Wi-Fi. The Terms and Conditions of the roaming locations network, including its security and privacy policies, will apply instead of T-Mobiles during a roaming session. Who Can Roam Wi-Fi Roaming requires that you have:

A T-Mobile webConnect Data Plan which includes T-Mobile HotSpot access. A properly installed Wi-Fi 802.11b/g wireless network card.

For a list of T-Mobile HotSpot roaming partners, use the HotSpot Locator. Roaming With Wi-Fi T-Mobile HotSpot customers can use the T-Mobile webConnect Manager to connect to a T-Mobile HotSpot Roaming Partner by logging in with their assigned Username and Password.

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Virtual Private Networks (VPNs)

Virtual Private Networks (VPNs) are private networks that can be accessed over a public backbone network (like the Internet) without compromising their privacy. Typically, they maintain their privacy by forming secure (encrypted) "tunnels" directly to users who access them. Automatically Launching a VPN Connection You can configure any network profile to automatically connect to a Virtual Private Network whenever you connect using that profile. Follow these steps: 1. If you have not already done so, configure the connection settings for the VPN you wish to connect to. (see Configuring a VPN Connection). 2. Open the Network Profiles window.

3. In the left pane, select the profile for which you want to automate VPN connection. 4. Click the Edit button. The properties sheet for the selected profile appears. 5. If the General tab is not already selected, select it now. 6. Check the Auto Launch box in the VPN section. 7. Click OK to exit the window. 8. Repeat steps 3 through 7 for any additional profiles that you want to autolaunch your VPN connection with.

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T-Mobile Connection Manager Configuring a VPN Connection Follow these steps to configure a VPN connection: 1. Consult the administrator of the VPN you wish to access. The administrator will provide you with VPN client software and instructions for establishing VPN connections using that software. 2. If the VPN client software is not already installed on your system, install it now. ( Microsoft's VPN client is pre-installed on most versions of Windows). 3. Open the T-Mobile webConnect Manager software. 4. Access the VPN settings tab by selecting the Settings option from the Tools drop down menu and then clicking the 'VPN' tab. 5. If the VPN client software you are using is supported by T-Mobile webConnect Manager and you want to manually specify your connection information, select Define VPN login info and then enter the VPN profile information in the provided fields. If the VPN client software you are using is supported by T-Mobile webConnect Manager and you already have a connection profile configured for that VPN client, select Use existing VPN profile. Then, specify the client software and the login profile that you want to use. If the VPN client software you are using is NOT supported by T-Mobile webConnect Manager , select Use third party VPN client. Then, click the Browse button to specify the location of the client software that you are using. 6. Click OK to exit the Settings window. Once your VPN settings are configured, there are two ways to start your VPN connection.

Automatically start your VPN upon connection by configuring your connection profile to do so. One click manual launch of the VPN by pressing the VPN button on the main interface

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Virtual Private Networks (VPNs)

Connecting to a Virtual Private Network (VPN) There are two ways to connect to a Virtual Private Network:

Configure a network profile to automatically launch a VPN connection when you connect to the network (see Automatically launching a VPN connection). Whenever you are connected to the Internet, you can launch a configured VPN connection by pressing the VPN button in the Main Window.

Supported VPN Clients T-Mobile webConnect Manager currently supports VPN clients from the following vendors:

Microsoft Cisco Nortel Checkpoint (please see Using the Checkpoint VPN Client for important caveats) NetMotion (please see Using the NetMotion VPN Client for important caveats)

Using the Checkpoint VPN Client Although CheckPoint's VPN client provides a command line interface that applications such as T-Mobile webConnect Manager can use to establish connections, the user cannot access other modes of the CheckPoint VPN client while the client is in command line mode. What does this mean for CheckPoint VPN users? Essentially, you should keep T-Mobile webConnect Manager open only when you have an active connection managed by TMobile webConnect Manager open. If you want to establish another type of connection with the CheckPoint VPN client, you MUST shut down T-Mobile webConnect Manager first. When T-Mobile webConnect Manager shuts down, it will put the VPN client back into a mode that users can access. Using the NetMotion VPN Client NetMotion's VPN client takes complete control of all data communication to and from a PC. This forces all data communication applications to go through the "tunnel" it creates. However, T-Mobile webConnect Manager needs to bypass this tunnel in order to establish connections. T-Mobile webConnect Manager will accomplish this in one of the following ways:

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T-Mobile Connection Manager

The NetMotion VPN client maintains a list of applications that are allowed to bypass its VPN tunnel. If your VPN administrator has added T-Mobile webConnect Manager to this list, T-Mobile webConnect Manager can establish connections without interrupting the operation of the NetMotion client. If T-Mobile webConnect Manager has not been added to NetMotion's bypass list, T-Mobile webConnect Manager will detect that the NetMotion client is interfering with its operations when it attempts to establish a connection. When this happens, it will instruct the NetMotion client to enter bypass mode (which allows all applications to bypass its tunnel) while the connection is being established. Once the connection has been successfully established, TMobile webConnect Manager will return the NetMotion client to its normal operating mode.

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T-Mobile Connection webConnect Settings

The Settings Window The "Settings" window allows you to configure the behavior of the T-Mobile webConnect Manager software. Among other things, these settings control how the client connects to networks, the sounds it produces and when it retrieves updates. Select Settings from the Tools menu as shown below:

For information on the individual settings tabs, see the following:

Application Tab Sounds Tab Updates Tab Hardware Tab VPN Tab App Launcher Tab

The list of applications on the App launcher tab of the Settings window will be automatically launched when connections are established with particular network profiles. In addition to adding and removing applications from this list, you can specify their launch options and how T-Mobile webConnect Manager should respond if one of these applications is shut down.

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T-Mobile Connection Manager Settings: Application The Application tab contains general settings for the T-Mobile webConnect Manager software. The following options are available: User interface is always on top When this box is checked, T-Mobile webConnect Manager will always appear on top of other application windows. Enable splash screen When this box is checked, T-Mobile webConnect Manager will display a splash screen while it loads. If you don't want the splash screen to be displayed, remove the check mark from this box. Automatically run this application... When this box is checked, T-Mobile webConnect Manager will be automatically launched each time you start Windows. Display connection timer This box controls whether the connection timer will be displayed in the main window. When the box is checked (default), the timer will be displayed. When the box is unchecked, the timer will not appear. Reset all warning messages T-Mobile webConnect Manager provides various warning messages that can be disabled if you do not want to see them. For example, the connection software will warn you that you will lose network connectivity if you close the application. These warning dialogs provide you with a method to turn off the warning. You can turn these warning messages back on by pressing the Reset button. Available languages Select the language you would like T-Mobile webConnect Manager to display.

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T-Mobile Connection webConnect Settings Settings: Hardware The Hardware tab is a combination of the Rules Engine, Wi-Fi, Mobile, Dialup and Ethernet tabs that were present in previous releases. The following items can be found on this tab: The Device List This four column table takes up most of the tab's area. It is a list of all the devices connected to your computer that may be used to establish network connections. Among other things, you can do the following here:

You can enable and disable individual devices. If you have multiple devices of the same type, you can choose which one to use. You can configure extended properties for Mobile and Dialup devices.

For more information, see The Device List. Allow simultaneous connections If this box is checked, T-Mobile webConnect Manager will allow you to establish more than one connection at a time (for example, you could be connected to both Wi-Fi and Mobile concurrently). If this box is NOT checked, T-Mobile webConnect Manager will prompt you to disconnect before allowing you to establish a second connection. By default, allow simultaneous connections is turned off. Prompt before switching connections The T-Mobile webConnect Manager software can automatically switch to a higher priority network if one becomes available. However, since the original connection is shut down once the new connection is fully established, this has the potential to disrupt any activity that was relying on the original connection. If this box is checked, T-Mobile webConnect Manager will prompt you for permission to switch networks before it actually does so. The Profiles Button Click this button to open the Network Profiles Window. 81

T-Mobile Connection Manager Settings: Sounds The Sounds Tab allows you to instruct T-Mobile webConnect Manager to play a sound when various events occur. It also allows you to specify the sounds that T-Mobile webConnect Manager plays. To enable this feature, check the Enable sounds box. Once the feature is enabled, the playing of an individual tone can be enabled by checking the box that corresponds to the tone you wish to play and then clicking Browse to select the sound file that you wish to play (a Windows .WAV file). You can specify sounds for the following events: Connected Enables the playing of a tone when T-Mobile webConnect Manager successfully connects to a Wi-Fi network. Lost Connection Enables the playing of a tone when T-Mobile webConnect Manager disconnects from or loses its connection to a Wi-Fi network. Hot Spot Authentication Enables the playing of a tone when T-Mobile webConnect Manager associates with and connects to a T-Mobile Hot Spot.

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T-Mobile Connection webConnect Settings Settings: Updates The Updates tab allows you to specify how often (if ever) T-Mobile webConnect Manager attempts to retrieve updates to its software and its databases. Automatically download and install (Default) Select this option to have the T-Mobile webConnect Manager automatically download and install the latest software including client executable and all databases (with hotspots) when you are connected to the Internet. Prompt me to download and install Select this option if you would like T-Mobile webConnect Manager to periodically prompt you to download and install product updates. Manually download and install Select this option if you want product updates to be downloaded only when you manually initiate the download process using the Update Now button below. Update Now Click this button to have to have T-Mobile webConnect Manager check for available updates now.

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T-Mobile Connection Manager Settings: VPN The VPN tab specifies how T-Mobile webConnect Manager accesses Virtual Private Networks. The top item, Do Not Use VPN, disables T-Mobile webConnect Manager 's capacity to log into VPNs. This is the correct setting if you do not wish to establish connections to Virtual Private Networks. You must choose one of the other three options and fill in the corresponding fields if you wish to do either of the following things:

Connect to a VPN by clicking the VPN button in the main window. Automatically log into a VPN when you connect to a specific network (see Automatically Launching a VPN Connection).

If the VPN client software you are using is supported by T-Mobile webConnect Manager and you want to manually specify your connection information, select Define VPN login info and then enter the VPN profile information in the provided fields. If the VPN client software you are using is supported by T-Mobile webConnect Manager and you already have a connection profile configured for that VPN client, select Use existing VPN profile. Then, specify the client software and the login profile that you want to use. If the VPN client software you are using is NOT supported by T-Mobile webConnect Manager , select Use third party VPN client. Then, click the Browse button to specify the location of the client software that you are using.

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Warnings and Error Messages

For Wi-Fi Configuration Warnings The following are warnings that may appear during configuration of T-Mobile webConnect Manager . SSID cannot be blank. Please enter a valid SSID. This warning appears if you try to create a new Wi-Fi profile, but forget to enter an SSID on the first page of the Wi-Fi profile setup Incorrect Network Key format please try again. This warning appears if you enter an incorrectly formatted network key on the first of the Wi-Fi profile setup. When selecting Third Party VPN Client you must enter a valid path to the application This warning appears if you specify Use third party VPN client in the VPN window, but fail to specify the path of the client software to be used. Unable to install T-Mobile webConnect Laptop Stick or webConnect Jet If you previously uninstalled drivers of the T-Mobile webConnect Laptop Stick or webConnect Jet, then you must manually remove all traces of such driver. Unable to install T-Mobile webConnect Laptop Stick or webConnect Jet If you previously uninstalled drivers of the T-Mobile webConnect Laptop Stick or webConnect Jet, then you must manually remove all traces of such driver. Unable to install T-Mobile webConnect Manager software For installation purposes, you must posses Administrative rights to install TMobile webConnect Manager.

Check if the PC meets the minimum requirements.

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T-Mobile Connection Manager

Connect Disconnect Warning This section contains the warnings that may appear during connection or disconnection with T-Mobile webConnect Manager . You are about to establish a Broadband connection... This warning appears when you connect to a broadband network. The network you are attempting to connect to is not found in your Network Profiles List or in the Location Finder... This warning appears when you connect to a Wi-Fi network for which a network profile has not been created. You are currently connected to a network... This warning appears when you try to shut down T-Mobile webConnect Manager while you are still connected to the network. Connection Errors This section contains various errors that may appear during connection with T-Mobile webConnect Manager . Broadband connection failure Check if the SIM is enabled for Broadband service. Contact T-Mobile Customer Care to activate it.

Contact T-Mobile Customer Care to get roaming activated if connection failed because 'Roaming not allowed'. Check if the T-Mobile webConnect Manager displays 'T-Mobile Profile' before clicking the 'Connect button'.

OPEN_HEX64 Wi-Fi Connection This window appears when T-Mobile webConnect Manager fails to connect to a Wi-Fi network. CLOSEDNETWORK Wi-Fi Connection A variant of this window may appear when T-Mobile webConnect Manager does not receive signal strength information. This is the case with closed networks because they do not broadcast signal strength information.

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Warnings and Error Messages Disconnected from network Wait for few minutes before trying to reconnect to the network. If problem persists please contact T-Mobile customer care. Wi-Fi Connection This window appears if your Wi-Fi device does not support the selected encryption method. Connection Failed/Invalid HotSpot Username and Password Go to the user id window to re-enter the 'HotSpot Username and Password'. No Broadband coverage Check if the webConnect Laptop Stick is inserted properly.

Check if the SIM is inserted properly.

No Wi-Fi network coverage Refer to the instructions on Wi-Fi radio.

Check if you are in Wi-Fi coverage by clicking on networks tab in the T-Mobile webConnect Manager . Use the T-Mobile HotSpot location finder to find the nearest T-Mobile HotSpot location.

Error 679: The system could not detect the carrier. For Broadband connections, T-Mobile webConnect Manager may display a number of error messages it receives from the Remote Access Service (RAS) component of the Windows operating system. Unable to get an IP address, the VPN launch is cancelled. This window appears when you have failed to launch a VPN connection. You have failed to log into this network... This window appears if you enter your username and/or password incorrectly. For Broadband General Error Messages Modem not responding... Error Check to see if the device is turned on.

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T-Mobile Connection Manager Dial-Up fails Try connecting again. SIM Card Errors Wrong PIN/Wrong PIN2 You have entered your PIN or PIN2 incorrectly. Enter the correct PIN or PIN2, and click OK. PIN blocked/PIN2 blocked You have entered your PIN or PIN2 incorrectly three times in succession. See your SIM user's manual for instruction on unblocking your PIN. PUK blocked contact operator You have entered your personal unblocking key ( PUK) code incorrectly 10 times in succession. Contact your network operator or service provider. Codes do not match This error occurs when you are trying to changing your security code (or PIN) and the two codes entered do not match. You must re-enter the new code again to confirm the change. Windows Error Codes All Windows Operating Systems Error 678: Computer you are dialing is not responding during dial-up This error can occur if the SIM does not support the service or if the computer is not answering. Contact T-Mobile Technical Support for assistance. Error 734: The PPP link control protocol was terminated during dial-up The APN entry is incorrect, the signal is weak, or the connection is lost when dialing. Contact T-Mobile Technical Support for assistance. Connection Failed or Activation Failed. Please contact your service provider No specific reason for failure is available. Wait a few minutes and try again. Contact T-Mobile Technical Support if you continue getting this error.

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Warnings and Error Messages Connected Failed. Invalid APN. Please check and enter the APN again The APN entry is incorrect, the signal is weak, or the connection is lost when dialing. Contact T-Mobile Technical Support for assistance. Connection Failed. Invalid User Name or Password. Please check and enter the User Name and/or Password in your connection profile Verify that you are entering correctly your user name and password. Contact T-Mobile Technical Support for assistance. Connection Failed. Invalid Profile. Please check and re-enter your connection profile information, and try again. If the problem continues please contact your Service Provider Your service provider does not recognize you. Check the setting you have entered to create your connection. Contact T-Mobile Technical Support to verify that you have Broadband Internet enabled on your subscription and the setting you should enter to create a connection. Disconnected from Network The network disconnected you. Wait a few minutes and try again. Contact T-Mobile Technical Support if the problem persists. Connection Failed. Temporary Network problem. Please try again. If the problem continues please contact your Service Provider This error indicates a PPP conversation started, but ended because the remote server did not respond within a specified time. Causes can be from poor line quality or a problem with your server or ISP. This error can occur when your modem has connected to the ISP and has sent a username and password, but receives no response from the server. Wait a few minutes and try again. Contact T-Mobile Technical Support for assistance. Connection Failed. Not authorised to access network. Please contact your Service Provider Your service provider does not think you are authorized to access their network. Check the setting you have entered to create your connection. Contact T-Mobile Technical Support to check your subscription. Connection Failed. SIM is invalid for Broadband service. Please contact your Service Provider Contact T-Mobile Technical Support and request the Broadband Internet subscription be activated for your SIM. 89

T-Mobile Connection Manager Connection Failed. Access to network not allowed. Please contact your Service Provider Your service provider is not allowing you access to their network. Check the setting you have entered to create your connection. Contact T-Mobile Technical Support and check your subscription. Connected Failed. Roaming not allowed. Please contact your Service Provider Contact T-Mobile Technical Support to activate roaming. Connection Failed. Please try again. If the problem continues please contact your Service Provider You cannot connect to the network. Wait a few minutes and try again. Contact TMobile Technical Support if the problem persists. Connection Failed. Service not supported. Please try again. If the problem continues please contact your Service Provider Your service provider is not allowing you access to their network. Check the setting you have entered to create your connection. Contact T-Mobile Technical Support and check that you have the subscriptions required activated for your SIM. Connection Failed. Network Problem. Please try again. If the problem continues please contact your Service Provider You cannot connect to the network. Wait a few minutes and try again. Contact TMobile Technical Support if the problem persists.

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Customer Support
Devices Supported Broadband T-Mobile T-Mobile webConnect Laptop Stick or webConnect Jet. Wi-Fi Any Network Driver Interface Specification (NDIS) 5.x compatible Wi-Fi device. Refer to device manufacturer for driver version Information. NDIS is an application programming interface (API) for network interface cards (NICs).

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T-Mobile Connection Manager Frequently Asked Questions Which operating systems does T-Mobile webConnect Manager support? T-Mobile webConnect Manager supports XP (Home Edition/Professional, etc.), and Vista. See System Requirements. Which Wi-Fi cards do you support? Check the Wireless Cards Supported table for a list of the Wi-Fi cards that T-Mobile webConnect Manager supports. The minimum supported Cisco driver is 8.3.10. (Note: The Netgear MA401 and Hawking cards are currently not supported.) T-Mobile webConnect Manager was installed and launched, but no card is detected. How do I activate my card? Verify that you have a Wi-Fi card or USB client from the Wireless Cards Supported table. Check the drivers and firmware. T-Mobile webConnect Manager continues to scan. Why cant T-Mobile webConnect Manager find a network? T-Mobile webConnect Manager will continue scanning until it finds an available network(s) or HotSpot. How do I connect to a network? When T-Mobile webConnect Manager finds an available network(s), click Connect. If more than one network is found, click Profiles and select a network by double-clicking on it or click the Connect button on that line. Can I move from a T-Mobile HotSpot location to another wireless network without reconfiguring my WLAN adapter settings? Yes, you can with Windows XP or Vista as long as the desired networks are configured in Preferred Networks correctly. What should I do if my connection drops? Try logging in again. If it happens repeatedly, call us at 1.877.822.SPOT (7768) for help in troubleshooting the cause.

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Customer Support I have Bluetooth on my laptop. Will this cause interference and prevent a good connection? Even though they both use the 2.4GHz frequency range, Bluetooth should not interfere with the Wi-Fi connection. Contact your laptop vendor or manufacturer for more information. How does T-Mobile webConnect Manager handle conflicting applications? T-Mobile webConnect Manager automatically resolves conflicting applications. Is my Cisco ACU supported? T-Mobile webConnect Manager currently supports Cisco Aironet Client Utility ( ACU) versions 6.0 or higher. If you have an unsupported ACU version loaded, a conflicting application message will appear. Click either Resolve All or Resolve Selected, then Done. You will then see a warning message that your version of ACU is not supported and you need to download the latest driver from Cisco for T-Mobile webConnect Manager to function properly. Can I use Cisco's LEAP? Yes, you can. The ACU and T-Mobile webConnect Manager will work together, simply not at the same time. When you open T-Mobile webConnect Manager , it resets the ACU option to Use Another Application to Configure my Wireless Settings. To reset this option, you must complete a series of steps. These steps differ depending on whether you are authenticated to your corporate SSID. If you are not authenticated to your corporate SSIDyou must reset this configuration option manually. Can I roam with T-Mobile webConnect Manager ? Yes. T-Mobile webConnect Manager supports both domestic and international roaming for T-Mobile HotSpot subscribers. Be aware that roaming charges may apply. Please refer to the T-Mobile HotSpot Web site for roaming charges. How do I get T-Mobile webConnect Manager to stop launching every time I restart my laptop?

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T-Mobile Connection Manager To keep T-Mobile webConnect Manager from starting with Windows, click Tools > Settings > Application and remove the check from Automatically run this application on machine startup. Why am I unable to connect to this network even though I can see a signal in the TMobile webConnect Manager window? Signal strength from the wireless access point may not be strong enough to allow reliable connections. It may not be a publicly available access point. Many companies or campuses will use wireless networking within their buildings, but will not grant public access. T-Mobile webConnect Manager connected a network, but why do I keep losing the connection? This may be due to interference caused by other devices, like cordless phones, microwave ovens, and other 2.4GHz band devices. Does T-Mobile webConnect Manager support WEP Encryption? Yes, T-Mobile webConnect Manager supports ASCII 64, 128 and HEX 64, 128. Does T-Mobile webConnect Manager support VPN? Yes, T-Mobile webConnect Manager VPN auto-launch allows users to automatically initiate secure wireless connections using their existing security mechanisms. Can I use my 3rd party VPN? Yes, select Tools > Settings > VPN and click Use third party VPN client. Click Browse to select your VPN client. Once selected, add any command line parameters after the file name. Make sure each parameter is space delimited and any parameters with an embedded space are surrounded by double quotes. Click OK. This VPN now appears in your list of available networks. The VPN tab Disconnect button is now grayed out, as you must manually disconnect from a third party VPN. Why is the channel number incorrect in my network list? For some internal chipsets, when connecting to a closed network it will initially report the correct channel, and then after a few minutes, the incorrect channel number will be reported. T-Mobile webConnect Manager and the network connection will still function correctly with this error. 94

Customer Support Why do I sometimes see a duplicate network with a BSSID of all zeros and a different channel number? For some internal chipsets, when connecting to a closed network it will initially report the correct channel, and then after a few minutes, the incorrect channel number will be reported. This can also cause a second network to appear in the list with the BSSID set to all zeros. T-Mobile webConnect Manager and the network connection will still function correctly with this error. I purchased an 802.11g WLAN adapter. Will this work on the T-Mobile HotSpot Network? How about 802.11a? 802.11g is backwards compatible with 802.11b. However, 802.11a is NOT compatible. Some vendors are introducing cards with antennas for 802.11a, 802.11b and even 802.11g built in; these should work. Call us at 1.877.822.SPOT (7768) for more information. Can I use 802.1x authentication? Yes. The 1.5 version or higher of T-Mobile webConnect Manager supports 802.1x authentication. Who can I contact if need assistance with the Connection Manager? For T-Mobile HotSpot and Wi-Fi technical support, or call us at 1.877.822.SPOT (7768). For T-Mobile Broadband (2G/3G) support or call us at 1.800.937.8997.

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T-Mobile Connection Manager Technical Support T-Mobile is committed to your satisfaction when using the T-Mobile webConnect Manager solution. T-Mobile Broadband Support http://support.t-mobile.com/productSelector.html T-Mobile HotSpot Support http://support.t-mobile.com/hotspot.html It is helpful to be prepared with the following information:

Operating system (i.e. Microsoft Windows, Vista etc. see the Mobile Info window topic in this help system) Browser version (usually found in the Help>About menu - see your browser's Help system for more information) Service pack level (refer to your operating system documentation or see the Mobile Info window topic in this help system) Wireless card manufacturer, model number, and driver version (see the Mobile Info window topic in this help system) Description of the problem you are experiencing

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Troubleshooting
Why does T-Mobile webConnect Manager continue to scan to find a network? T-Mobile webConnect Manager will continue to scan until it finds an available network or hotspot. If you are near a signal but not picking it up, make sure your wireless client utility has an option selected to allow another application to control the wireless settings. We recommend you configure third-party Wi-Fi connection managers to NOT run at start-up to optimize your experience with the T-Mobile webConnect Manager . I get an error message, then Connection Manager shuts down. What might cause this? If you see a message reading " TMobileCM.exe has generated errors and will be closed by Windows. You must restart this program. An error log is being created.", you will need to restart T-Mobile webConnect Manager . What are these "permissions" messages I get when I try to install T-Mobile webConnect Manager ? If you get an error message about permissions, you may not have administrative rights on that particular machine. To correct, have your system administrator add your account to the machine. Note: If your IT manager has questions, please see the T-Mobile webConnect Manager data sheet that fully explains our software and how it works in the enterprise. Why am I unable to connect to this network even though I can see a signal in the T-Mobile webConnect Manager window? Signal strength from the wireless access point may not be strong enough to allow reliable connections. It may not be a publicly available access point. Many companies or campuses will use wireless networking within their buildings, but will not grant public access. T-Mobile webConnect Manager was installed and launched, but no card is detected. How do I activate my card? Make sure that you have a Wi-Fi card or USB client from the Wireless Cards Supported table. Check the drivers and firmware.

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T-Mobile Connection Manager On your laptop: 1. On the taskbar, click Start, click Control Panel, and then click System. 2. Click the Hardware tab. 3. In the Device Manager area, click Device Manager... 4. Right-click on the appropriate card. 5. From the menu, select Enable. 6. Click OK.

The minimum supported Cisco driver version is 8.3.10. Don't see your issue? Try the FAQ page or contact Technical Support. Application Launch Issues Application is not visible after launch T-Mobile webConnect Manager is designed to launch into the display state from which it was last exited. As such, it is possible that the Client will launch directly to its minimized state, causing the user to assume that it is not actually running. Resolution Look in the system tray for the signal icon. If that icon is present, double clicking it will display the main T-Mobile webConnect Manager user interface. In addition, a right click on the signal icon in the system tray will raise a menu. The show item in this menu will have the same effect as the double click. Auto launching of T-Mobile webConnect Manager at Startup T-Mobile webConnect Manager can be configured to allow the application to automatically launch when a computer boots up or when a new user logs into the machine. This may (or may not) be the desired functionality for the end user. Resolution The user can change this behavior of T-Mobile webConnect Manager by selecting Tools > Settings and choosing the Application Settings tab. Check (or uncheck) the

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Troubleshooting Automatically run this application... box to change the autolaunch behavior as desired. Broadband Connection Failure 1. If you are having problems with failures while trying to connect to the broadband network please check the following: 2. Check if the SIM card is enabled for Broadband service. Contact T-Mobile Customer Care to activate it. 3. Contact T-Mobile Customer Care to get roaming activated if the connection failed with the message "Roaming not allowed." 4. Check to see if the T-Mobile webConnect Manager displays "T-Mobile Profile" before clicking the Connect button. Browser Fails to Launch If your PC is running Windows XP and your web browser does not open when you click any of the external web site links in this help system, this is most likely due to a known defect in Windows XP Service Pack 1. Microsoft addressed this issue in the Service Pack 2 update. If desired, you can use the Windows Update tool (located in the Start menu) to download and install this update. In the meantime, you can navigate to the desired web site by doing the following: 1. Use your mouse to select the address shown in the link text. 2. Copy this address to the clipboard by holding down the Control key ( CTRL) and then pressing the C key. 3. Open you web browser. 4. Click on the browser's address bar to highlight the address it currently displays. 5. Paste the desired address into the address bar by holding down the Control key ( CTRL) and then pressing the V key. Disconnected From the Network If you receive the message "Disconnected from network" or experience network disconnections please wait for a few minutes before trying to reconnect to the network. It the problem persists please contact T-Mobile customer care.

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T-Mobile Connection Manager Installation Errors The T-Mobile webConnect Manager is designed to install on the following operating systems: Windows XP Service Pack 2 and Service Pack 3, Windows Vista. See System Requirements for additional information. Important: Installation error information is provided in a pop-up dialog during the installation process. Error 1607: Fatal Error During Installation This error is caused if the installer is asked to run twice before the first installation is complete. Resolution Press OK when the error occurs. This will terminate the first installer and the second installer will complete the install process. Error 1603: Fatal Error During Installation This error is caused if the Install Script/Install Shield is not registered with the operating system. Resolution Run the following line from the command prompt to register the engine properly: C:\Program Files\Common Files\InstallShield\Driver\9\Intel 32\IDriver.exe" / regserver Invalid IP Address Detection The T-Mobile webConnect Manager has added the ability to detect invalid IP address ranges when in DHCP mode. The system will automatically attempt to re-request and invalid IP address and provide an error when multiple failures occur. This retry will occur up to 3 times. The user is prompted after failure with the following message: Your network connection to (NETWORK PROFILE NAME) is using an invalid DHCP address. Your most likely do not have network connectivity. The message will include the name of the profile used to connect to the network.

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Troubleshooting Invalid Hotspot Username If you receive the message "Invalid Hotspot Username and Password" please go to the User ID window and re-enter the Username and Password.

IrDA or Bluetooth Connections Bluetooth is a technology that allows communication between digital devices such as PCs, mobile phones, laptops and Personal Digital Assistants ( PDAs). It is achieved by a short-range (around 10 meters) wireless connection that will vary in form depending on what hardware it is to be associated with: I launch T-Mobile webConnect Manager using a Bluetooth phone. T-Mobile webConnect Manager states "No Wireless Device"

Make sure the phone is turned on and within 10 meters of the computer. Make sure the phone is paired to the computer. Pairing allows you to avoid entering access information each time a connection is attempted. Paired devices share a unique Link Key, which they exchange each time they connect.

If your phone is IrDA capable, make sure the infrared port is pointed in a direct line of site of the infrared port on the phone. Make sure the phone is powered on and properly charged.

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T-Mobile Connection Manager Network Scanning Issues T-Mobile webConnect Manager never finds available network T-Mobile webConnect Manager does not report available networks. T-Mobile webConnect Manager does not indicate GSM support. Resolution In the above conditions, either the SIM does not have data capabilities or no wireless data network is available. Verify with the provider that Data capabilities are enabled for your SIM. T-Mobile webConnect Manager says "Ready to Connect", but fails to connect T-Mobile webConnect Manager allows a connection if the GSM device has associated to the GSM network. If the GSM signal strength is to low the client will fail to connect and display "Ready to Connect" again. No Wi-Fi Network Coverage If you have no Wi-Fi network coverage please check the following: 1. Refer to the instructions on your Wi-Fi radio. 2. Check if you are in Wi-Fi coverage by clicking on the Networks tab in the TMobile webConnect Manager . 3. Use the T-Mobile HotSpot location finder to find the nearest T-Mobile HotSpot location. No Broadband Coverage If your are experiencing problems with broadband coverage please check the following: 1. Check if the data card is inserted properly. 2. Check if the SIM is inserted properly. Reinstalling the Device This procedure is recommended only for highly advanced PC users. Prior to reinstalling a device, it is important that the driver be uninstalled in order to guarantee that device detection will function correctly. 102

Troubleshooting Note that it is strongly recommended that you perform this procedure from a location in which you have an alternate method of connecting to the Internet (Wi-Fi, or traditional modem access). This will allow you to ensure that the device driver you are about to install is the most recent driver available. Note: The following procedure is representative of Windows XP Pro, but is similar on all supported OS's. 1. Make sure the device you wish to reinstall is physically connected to (or inserted in) your PC. 2. From the desktop, right click on the My Computer icon and choose Properties from the menu that appears. 3. Select the Hardware tab. 4. Click the Device Manager button. 5. If the device is a USB/Serial/ IRDA, expand the Modem group. If the device is a PC card, expand the Network adapter group. 6. Right-click the device you are uninstalling and then select Uninstall from the menu that appears. 7. Windows will prompt you to confirm that you wish to uninstall the device. Go ahead and confirm. 8. Windows will now proceed to uninstall the device. You can now close the Device Manager and System Properties windows. 9. If you have an alternate method of connecting to the Internet available, connect now. 10. Disconnect and then reconnect the device. The Windows New hardware wizard should now appear, which will walk you through installing the device drivers.

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T-Mobile Connection Manager Reinstalling the Device Firmware In some cases, updated firmware for your wireless device will be available ("firmware" is the internal operating software on the device itself). Since firmware updates often contain fixes for various types of connection problems, it may be helpful to obtain and apply the latest updates to your device. Unable to Install T-Mobile webConnect Manager Software If you're unable to install T-Mobile webConnect Manager Software, please check the following: 1. Check that the PC meets the minimum requirements. 2. For installation purposes, you must posses Administrative rights to install TMobile webConnect Manager Software. Users without administrative rights on an individual machine will be denied the ability to install software on that computer. Resolution No workaround is possible as the user must have administrative rights to install T-Mobile webConnect Manager Software. Contact your IT department.

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T-Mobile webConnect Manager (Mac)

Table of Contents
Introduction.......................................................................................................................1 Welcome to the T-Mobile webConnect .....................................................................1 Online Support ..........................................................................................................2 Contacting Support ...................................................................................................2 T-Mobile webConnect Manager License...................................................................3 Getting Started .................................................................................................................5 System Requirements ..................................................................................................5 Additional Requirements: ..........................................................................................5 Devices Supported ....................................................................................................5 Inserting Your SIM Card ...............................................................................................6 Installing the T-Mobile webConnect Manager Software ...............................................6 Opening T-Mobile webConnect Manager .....................................................................6 The Dock Icon ...........................................................................................................7 The T-Mobile webConnect Manager Mobile Interface .....................................................9 Controls for the Main Window.....................................................................................12 Mini-View.................................................................................................................12 The File Menu .............................................................................................................13 My Account .............................................................................................................13 The Tools Menu ..........................................................................................................14 Network Info> Wi-Fi Network ..................................................................................14 Network Info> Broadband .......................................................................................14 Profiles ....................................................................................................................14 Usage Meter............................................................................................................14 Lock SIM .................................................................................................................14 Change PIN Code ...................................................................................................14 User Credentials......................................................................................................15 Always on Top.........................................................................................................15 Transparency ..........................................................................................................15 T-Mobile webConnect Manager Menu........................................................................16 About T-Mobile webConnect Manager....................................................................16 Preferences .............................................................................................................16 Hide T-Mobile webConnect Manager......................................................................16 Quit T-Mobile webConnect Manager ......................................................................16 The Help Menu ...........................................................................................................17 Search .....................................................................................................................17 Help .........................................................................................................................17 Online Forums.........................................................................................................17 Establishing Broadband Connections ............................................................................19 How to Connect to a T-Mobile Broadband Network ...................................................19 To connect to a T-Mobile Broadband network follow these steps:..........................19 Network Info: Device Tab ...........................................................................................20 Device Name...........................................................................................................20 OS ...........................................................................................................................20 Modem Port.............................................................................................................20

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Printed Documentation Manufacturer ...........................................................................................................20 Modem Model .........................................................................................................20 Hardware Version ...................................................................................................20 Driver.......................................................................................................................20 Firmware Version ....................................................................................................20 Serial Number .........................................................................................................20 IMSI .........................................................................................................................21 ICCID.......................................................................................................................21 IMEI .........................................................................................................................21 Phone number.........................................................................................................21 Network Info: Network Tab .........................................................................................22 Network type ...........................................................................................................22 Network name .........................................................................................................22 Signal strength (%)..................................................................................................22 Signal strength (dBm) .............................................................................................22 APN .........................................................................................................................22 Country....................................................................................................................22 Status ......................................................................................................................22 Data sent .................................................................................................................22 Data received ..........................................................................................................22 IP Address...............................................................................................................23 Gateway address ....................................................................................................23 Primary DNS ...........................................................................................................23 Secondary DNS ......................................................................................................23 GSM PIN Entry ...........................................................................................................24 SMS ............................................................................................................................25 The Text Messaging Service...................................................................................25 The Text Messaging Client .....................................................................................25 T-Mobile Sent SMS .................................................................................................25 Viewing and Managing Messages ..........................................................................26 Establishing Wi-Fi Connections......................................................................................31 How to Connect to a T-Mobile HotSpot ......................................................................31 How to Disconnect From a T-Mobile HotSpot Network ..............................................33 T-Mobile HotSpot Security ..........................................................................................33 T-Mobile Wi-Fi Network...........................................................................................33 WISPr Authentication Support ................................................................................33 Association to Partner Networks Without Authentication ........................................33 Network Info: Wi-Fi Network .......................................................................................33 Wi-Fi Network: Device Tab .........................................................................................34 Vendor Description..................................................................................................34 MAC address...........................................................................................................34 Driver version ..........................................................................................................34 Firmware version.....................................................................................................34 Wi-Fi Network: Network Tab .......................................................................................35 IP address ...............................................................................................................35 Gateway ..................................................................................................................35

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Table of Contents DNS Server .............................................................................................................35 DHCP Server...........................................................................................................35 WINS Server ...........................................................................................................35 Usage Meter ...................................................................................................................37 Data Usage Introduction .............................................................................................37 Byte .........................................................................................................................37 Kilobyte ...................................................................................................................37 Megabyte ................................................................................................................37 Gigabyte ..................................................................................................................37 Terabyte ..................................................................................................................38 Data Usage Meter.......................................................................................................38 Usage Meter: Broadband............................................................................................38 Current Usage .........................................................................................................38 Cumulative Usage ...................................................................................................39 Usage Meter: Advanced .............................................................................................39 Creating and Managing Network Profiles .......................................................................41 Creating a Profile for a T-Mobile Broadband Network ................................................42 Creating a Profile for a Wi-Fi Network ........................................................................43 Profile Icons ................................................................................................................44 Profile Properties: Wi-Fi ..............................................................................................45 Profile Properties: Broadband.....................................................................................45 Service ....................................................................................................................45 Service Type ...........................................................................................................45 Dialed Number ........................................................................................................45 Access Point Name .................................................................................................45 MIP Profile Number .................................................................................................46 User Info..................................................................................................................46 Profile Priorities...........................................................................................................46 Changing Profile Priority .........................................................................................46 How to Edit a Network Profile .....................................................................................47 How to Remove a Network Profile ..............................................................................48 Profile Properties: General .........................................................................................49 Profile Name............................................................................................................49 Connection Options.................................................................................................49 Open Browser Window on Connect ........................................................................49 Disable IE's Manual Proxy Settings... .....................................................................49 Profile Properties: IP ...................................................................................................50 Profile IP Address ...................................................................................................50 Profile DNS server...................................................................................................50 Using the Location Finder ..............................................................................................51 How to Update HotSpot Location Data .......................................................................51 T-Mobile HotSpot Security ..........................................................................................52 T-Mobile Wi-Fi Network...........................................................................................52 WISPr Authentication Support ................................................................................52 Association to Partner Networks Without Authentication ........................................52 Roaming With T-Mobile webConnect Manager..............................................................53

Printed Documentation Roaming with T-Mobile webConnect Manager and the webConnect Laptop Stick or webConnect Jet ..........................................................................................................53 What is Roaming? ...................................................................................................53 Who Can Roam ..........................................................................................................53 Wi-Fi Roaming requires that you have: ...................................................................53 Roaming With Wi-Fi ....................................................................................................54 User Credentials Dialog ..............................................................................................54 Default Subscriber Realm .......................................................................................54 Custom Authentication Realm.................................................................................55 T-Mobile webConnect Manager Settings .......................................................................57 The Settings Window ..................................................................................................57 Settings: Client............................................................................................................58 User interface is always on top ...............................................................................58 Enable splash screen ..............................................................................................58 Automatically run this application... .........................................................................58 Display connection timer .........................................................................................58 Reset all warning messages ...................................................................................58 Available languages ................................................................................................58 Settings: Hardware .....................................................................................................59 The Device List .......................................................................................................59 Allow simultaneous connections .............................................................................59 Prompt before switching connections .....................................................................59 The Profiles Button..................................................................................................60 Settings: Sounds.........................................................................................................61 Connected ...............................................................................................................61 Lost Connection ......................................................................................................61 Hot Spot Authentication ..........................................................................................61 Settings: Update .........................................................................................................62 Automatically download and install .........................................................................62 Prompt me to download and install .........................................................................62 Manually download and install ................................................................................62 Update Now ............................................................................................................62 Application Launcher ......................................................................................................63 Adding an Application .................................................................................................63 Application Configuration Window ..............................................................................64 Profile Name............................................................................................................64 File / Browse............................................................................................................64 Parameters..............................................................................................................64 Test .........................................................................................................................64 Toolbar Settings ......................................................................................................64 Editing the Parameters for a Launched Application....................................................65 Stopping an Application from Being Launched ...........................................................66 Warnings and Error Messages .......................................................................................67 For Wi-Fi .....................................................................................................................67 Configuration Warnings...........................................................................................67 Connection Errors ...................................................................................................67

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Table of Contents For Broadband ............................................................................................................68 SIM Card Errors ......................................................................................................68 Connect Disconnect Warning..................................................................................68 Customer Support ..........................................................................................................71 Frequently Asked Questions.......................................................................................71 Which Wi-Fi cards do you support? ........................................................................71 What should I do if my connection drops? ..............................................................71 I have Bluetooth on my laptop. Will this cause interference and prevent a good connection? .............................................................................................................71 Can I roam with T-Mobile webConnect Manager? ..................................................71 How do I get T-Mobile webConnect Manager to stop launching every time I restart my laptop?...............................................................................................................71 T-Mobile webConnect Manager connected a network, but why do I keep losing the connection? .............................................................................................................71 Who can I contact if need assistance with the Connection Manager?....................72 New network interfaces have been detected. .........................................................72 Technical Support .......................................................................................................73 T-Mobile Broadband Support ..................................................................................73 T-Mobile HotSpot Support.......................................................................................73 Troubleshooting..............................................................................................................75 Why am I being asked for my password when installing T-Mobile webConnect Manager?....................................................................................................................75 Application Launch Issues ..........................................................................................75 Application is not visible after launch ......................................................................75 Auto launching of T-Mobile webConnect Manager at Startup.................................75 Broadband Connection Failure ...................................................................................76 Disconnected From the Network ................................................................................76 Invalid Hotspot Username ..........................................................................................76 No Broadband Coverage ............................................................................................77 Unable to Install T-Mobile webConnect Manager Software........................................77

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Introduction

Welcome to the T-Mobile webConnect The T-Mobile webConnect Manager software and webConnect service frees you from setting up and paying for multiple networks and provides ever-present Internet connectivity on T-Mobiles rapidly expanding 3G network and the T-Mobile HotSpot network.

Harness the power of the Internet to stay connectedanytime, everywhere on the T-Mobile network. Stay connected on your laptop through our EDGE and 3G network and Wi-Fi wireless broadband Internet service in convenient locations such as home, office or school, Wi-Fi-enabled coffee shops, FedEx Kinko's, hotels, airports, and the airline clubs of American, Delta, United and US Airways. T-Mobile International is the first mobile communications company to offer service on both sides of the Atlantic with a single global brand name and a single digital technology standard, GSM (Global System for Mobile Communications). One world, one standard, which makes T-Mobile the one company that gives customers more ways to stick together. T-Mobiles webConnect Laptop Stick or webConnect Jet makes wherever you are the place to be. It just makes sense. The more ways you have to connect with the people who matter to you, the easier it is to stay close. The always on T-Mobile webConnect Laptop Stick or webConnect Jet and TMobile webConnect Manager provides a reliable wireless Internet connection with next generation speed, so they're great for everything from checking your email, to sharing files with friends or co-workers, to enjoying streaming video or sound. You can even connect to your corporate network with confidence on a more secure network. Wireless Internet service from T-Mobile HotSpot gives you a world of connections that dont tie you down. With thousands of locations across the world in coffeeshops, hotels, and airports, T-Mobile HotSpots are as easy to find as they are to use. With the reliability and expertise of T-Mobile behind you, the webConnect experience gives you a connection you can count on. Convenience. The built-in Connection Manager software installs easily on your laptop and auto-finds the fastest available connections for you. 1

Printed Documentation

Numerous Options. Take the guesswork out of your connectivity options as the T-Mobile webConnect Manager and webConnect Laptop Stick or webConnect Jet auto-finds the Internet connection options around you. 2-in 1 Productivity. Carry one less device around as the webConnect Laptop Stick or webConnect Jet can support microSD cards and double as external storage of all your documents and downloads such as songs and videos.

Online Support

The Help system is designed to answer your questions on how to perform specific tasks and to explain the functions of the T-Mobile webConnect Manager. The menu system on the left allows you to browse help topics, while the Index and Search tabs provide other mechanisms to access available help topics. You can also view the Frequently Asked Questions (FAQ) page for help at any time.

Contacting Support

We're here to help! T-Mobile is committed to your satisfaction when using the T-Mobile webConnect Manager solution.

The T-Mobile Broadband (2G/3G) online support area is at http://support.t-mobile.com The T-Mobile HotSpot online support area is http://HotSpot.tmobile.com/support_contact.htm where you will find comprehensive technical support and assistance on a wealth of information, including troubleshooting tips, FAQs, and configuration settings.

You may obtain personal technical support by contacting Customer Support if the online help does not address your specific issue. Our trained, courteous Customer Service Representatives can quickly help address any questions you may have. T-Mobile HotSpot Customer Service and T-Mobile Broadband technical support is available 24 hours a day, seven days a week, to assist you.

For T-Mobile HotSpot technical support: Call 1.877.822.SPOT (7768). For T-Mobile Broadband (2G/3G) technical support: Call 1.800.937.8997. For customer service on all other T-Mobile products: Visit http://www.tmobile.com/Contact.aspx

Introduction

T-Mobile webConnect Manager License When you install T-Mobile webConnect Manager, you have a license to install and use the software with your webConnect USB Laptop Stick or webConnect Jet. September 28, 2009 11:00 AM

Getting Started
System Requirements The system requirements for basic installation and operation of the T-Mobile webConnect Manager software are shown in the table below. Mac OS v10.4.11 (Tiger) Processor

Mac OS v10.5 (Leopard)

Power PC G3, G4 or G5 Intel or Power PC G5 or G4 Processor (867 MHz or faster) processor (700 MHz or faster) processor RAM 256 MB 512 MB Hard Drive Space 60 MB 60 MB Compatible OS 10.4.11 10.5.6 System Updates Safari Version 2.x (or higher) Version 2.x (or higher)

Additional Requirements: Device Software Installation Hardware Installation 802.11 Wi-Fi Devices Supported Device T-Mobile Web Connect Laptop Stick T-Mobile Web Connect Jet Driver 4.14.00.0 4.14.00.0 T-Mobile webConnect USB Laptop Stickor webConnect Jet Either via T-Mobile webConnect USB Laptop Stick or webConnect Manager auto-update via Internet Available USB port Internal or external 802.11b/g Wi-Fi

Printed Documentation

Inserting Your SIM Card Your T-Mobile webConnect Laptop Stick or webConnect Jet uses a SIM (Subscriber Identity Module) card that contains your account information for the mobile network. Insert your SIM before attempting to use the device with the T-Mobile webConnect Manager software. The SIM card uses contact points to connect with your devices modem. You must take care not to damage the contact point. The orientation notch is used as a reference for properly inserting the SIM card. Inserting the SIM card incorrectly will prevent the devices modem from communicating with the network. See your T-Mobile webConnect Laptop Stick or webConnect Jet Quick Start Guide for more details on the webConnect Laptop Stick or webConnect Jet.

Installing the T-Mobile webConnect Manager Software Installing T-Mobile webConnect Manager is easy. Connect the webConnect Laptop Stick or webConnect Jet to your laptop and the installation program will launch automatically. Follow the on screen instructions for installation and configuration of the T-Mobile webConnect Manager Software. Opening T-Mobile webConnect Manager To start T-Mobile webConnect Manager follow these steps: 1. Select Go from the top menu bar 2. Next, select Applications. 3. Double-Click on the application. T-Mobile webConnect Manager application to open the

Getting Started The Dock Icon When T-Mobile webConnect Manager is first launched, the main screen appears and an icon appears in the Dock. Click this icon to open the Main Window of the T-Mobile webConnect Manager application. You may also Control-click on the icon in the dock to bring up a short menu that allows you to access various tools in T-Mobile webConnect Manager.

The T-Mobile webConnect Manager Mobile Interface

The Main interface for establishing broadband wireless connections is shown below.

This window will display details about the T-Mobile broadband network or about one of our partner networks when you are roaming. You can do the following from this window:

Connect or Disconnect to the displayed network by clicking the Connect/Disconnect button View data usage by Clicking on the Usage Meter button. View data used during the current billing period in the lower left corner of the window. Initially this field will show "Usage Setup" until you have configured the usage meter. Clicking on the "Usage Setup" indicator will launch the Usage Meter.

View the status of the current connection in the Connection Status text field. View how long you have been connected for the current session in the Connection Timer field. View the SMS message indicator for new messages. Clicking on the icon will launch the SMS client. View the currently used technology type with the Technology Indicator. 9

Printed Documentation

Create and edit network profiles by clicking on the Profiles button. Switch to the Wi-Fi mode by selecting the Wi-Fi tab on the right side of the main window. Switch to the Mini-View by Clicking on the Min-View button in the upper right corner of the Main Window.

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The T-Mobile webConnect Manager Mobile Interface The Main interface for monitoring Wi-Fi based wireless connections is shown below. TMobile webConnect Manager monitors the Wi-Fi connection established by your Mac computer's AirPort application and displays the status of that connection.

This window will display details about the network you are currently connected to. You can do the following from this window:

View the displayed network (if any) in the Connection Status field. If you are not currently connected, it will this field will display "Not Connected to Managed Wi-Fi". Switch to the Broadband mode by selecting the Broadband tab on the right side of the main window. Switch to the Mini-View by Clicking on the Min-View button in the upper right corner of the Main Window.

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Printed Documentation

Controls for the Main Window

The buttons in the upper-left corner of the main window; control the appearance and location of the window. Click this button to Close the main window and exit the application. Click this button to Send the application to the Dock. Click this button to Maximize or Minimize the window.

Mini-View Clicking on the Mini-View button in the upper right corner of the main window will reduce the size of the main window to a miniature window as shown below:

Mini-View Broadband

Mini-View Wi-Fi

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The T-Mobile webConnect Manager Mobile Interface The File Menu The File menu options available from the menu bar are as follows: My Account Selecting this item opens a mini browser window that takes you to the My T-Mobile Account Management web page, where you can view your account information. You will need to log-in to see your account information. The webConnect data plan includes unlimited access on the T-Mobile HotSpot network. Your HotSpot Account includes a username and password. Your T-Mobile HotSpot username is your 10 digit phone number. Your default password is the last 4 digits of your SSN (Corporate customers, your default password is the last 4 digits of your corporate tax ID). You may use Account Management to change your password. Your username may not be changed.

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Printed Documentation The Tools Menu Clicking Tools in the menu bar produces a menu with the following options: Network Info> Wi-Fi Network Select this item to open the Wi-Fi Info window. This window displays some technical information about the Wi-Fi network you are connected to and your current Wi-Fi device. Network Info> Broadband Select this item to open the Mobile Info window. This window displays some technical information about the broadband network you are connected to and your current broadband device. Profiles Select this item to open the Network Profiles main window. Usage Meter Select this item to launch the Usage Meter. Lock SIM This item is only available when the Broadband tab is selected on the right side of the Main Window. Locking your SIM can be used to prevent use of your webConnect Laptop Stick or webConnect Jet by anyone who does not know your unique PIN code.

Select Lock SIM to lock your SIM card using your PIN code. SIM Locking will then be enabled upon the next device reset (after removing and reinserting the device). A checkmark will appear on the menu item. Select Lock SIM to unlock your SIM card using your PIN code. SIM Locking will then be disabled. The checkmark will be removed from the Lock SIM menu item.

Change PIN Code This item is only available when the Broadband tab is selected on the right side of the Main Window. Select this item to change the current PIN code on your webConnect Laptop Stick SIM card. 14

The T-Mobile webConnect Manager Mobile Interface User Credentials... Selecting this item will display a window requiring you to enter your username and password for your T-Mobile HotSpot account. This item is only available when the WiFi button is selected on the right side of the Main Window. Always on Top Selecting this item ensures that T-Mobile webConnect Manager will always be on top of all other applications. Transparency This menu item connects to a sub-menu where you can select a transparency value for T-Mobile webConnect Manager. Values are: Solid, 20%, 40%, 60% and 80%.

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Printed Documentation T-Mobile webConnect Manager Menu About T-Mobile webConnect Manager Selecting this item will display a window with Serial Number, Version and Technical Support information. Clicking on the System Info button will display your Mac computer's system information. This information may be helpful when communicating with technical support. This item appears on the menu bar of your computer which is located at the top of your screen. Preferences Selecting this item will display the Settings window. Various preferences for T-Mobile webConnect Manager may be changed here. Hide T-Mobile webConnect Manager Selecting this item will hide the T-Mobile webConnect Manager application from your screen. An icon will remain in the dock. This is useful if you want to keep the TMobile webConnect Manager available without terminating an active Broadband or WiFi connection. To return to T-Mobile webConnect Manager, click on the T-Mobile webConnect Manager icon in the dock.

Also, if Show Status in Menubar is checked on the Client tab of the Settings window there will be a small icon in the Menubar. Clicking on this icon and selecting the option to Show the T-Mobile webConnect Manager will show the application again. Quit T-Mobile webConnect Manager Select this item to quit the T-Mobile webConnect Manager application.

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The T-Mobile webConnect Manager Mobile Interface The Help Menu Clicking Help in the menu bar of T-Mobile webConnect Manager's Main window produces a short menu with the following options: Search Enter a term in the Search field to find related menu items and help topics. Help Opens this Help system. Online Forums Selecting this item opens your default browser to the T-Mobile Forums web page, were you can ask questions, share tips and get helpful info from the T-Mobile community.

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Establishing Broadband Connections

How to Connect to a T-Mobile Broadband Network Before you begin, you will need:

The T-Mobile webConnect Laptop Stick that you will use to establish connections. A T-Mobile webConnect data plan. A network profile configured to access the T-Mobile network. A profile for the webConnect Laptop Stick or webConnect Jet is initially pre-configured.

To connect to a T-Mobile Broadband network follow these steps:

1. Insert your webConnect Laptop Stick or webConnect Jet if you have not already done so. 2. Click on the Broadband button in the Main window. If your device is properly connected and configured, the T-Mobile webConnect Manager will begin searching for an available network. When T-Mobile webConnect Manager is ready, it displays Ready to Connect along with the current network profile. 3. Click CONNECT. To view information about your laptop, cellular modem, cellular network connection, and session activity, select Tools>Network Info>Broadband. The Mobile Info window will appear providing useful information on your laptop and webConnect Laptop Stick or webConnect Jet. The mobile number (phone number) is listed on this window as well. The window includes two tabs:

Network Device

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Printed Documentation

Network Info: Device Tab This tab contains detailed information about your device as provided by the driver installed on your computer. Note that if the driver does not provide any information or provides incorrect information, that will be reflected in the appropriate field. Device Name This field displays the name of the device. OS The operating system that is currently installed on your computer. Modem Port The communications port located in /dev mountpoint. Manufacturer The name of the manufacturer of your wireless device. Modem Model The model name of your wireless device Hardware Version The hardware ID of your wireless device. Driver The version of the driver for your wireless device that is currently installed on your computer. Firmware Version The version of your wireless device's on board operating software. Serial Number Your wireless device's serial number.

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Establishing Broadband Connections IMSI A GSM mobile subscriber's SIM is assigned a unique 15 digit IMSI (International Mobile Subscriber Identity) code. This IMSI allows any mobile network to know the home country and network of the subscriber. ICCID Integrated Circuit Card ID (ICCID) - 19 or 20-digit serial number of the SIM card. IMEI International Mobile Equipment Identifier: A number string uniquely identifying a GSM device. Phone number The telephone number of your cellular device.

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Printed Documentation Network Info: Network Tab The Network tab contains information about the Broadband network you are currently connected to (if any). Network type The type of Broadband network you are currently connected to. Network name The name of the Broadband carrier you are currently connected to. Signal strength (%) The strength of the signal being received from this network, expressed as a percentage of a maximum possible signal strength. Signal strength (dBm) The strength of the signal being received from this network, expressed in dBm. APN Shows the name of the wireless access point with which your Broadband device communicates when connected to this network. Country The country in which the network access point is located. Status Indicates whether you are currently connected or disconnected. Data sent The amount of data sent over this connection since it was established (in bytes). Data received The amount of data received over this connection since it was established (in bytes).

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Establishing Broadband Connections IP Address The IP address you are using for the current mobile broadband connection. Ordinarily, the address displayed here is assigned only for the duration of the current connection. It is most likely NOT permanently assigned to your computer. Gateway address The address of the default gateway that has been assigned to your device. Primary DNS The address of your primary domain name server. Secondary DNS The address of your secondary domain name server.

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Printed Documentation GSM PIN Entry Some GSM devices will be provisioned with a Personal Identification Number (PIN) locking user access to the GSM device. When users insert (or connect) a GSM device or and/or launch T-Mobile webConnect Manager, they may be presented with the following PIN entry dialog box:

GSM providers frequently limit the number of incorrectly entered PINs. This usually ranges from three (3) to ten (10) possible PIN entry attempts. If a user fails to enter a correct PIN within the number of permitted attempts, the GSM device may become locked. In the event that a GSM device becomes locked, the user has the ability to re-enable the PIN mechanism by entering a Personal Unblocking Key (PUK). If the PIN is locked, the user will see the following dialog box where they will have the opportunity to reset the PIN by entering a combination of the PUK and the new PIN in the following dialog box:

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Establishing Broadband Connections SMS The Text Messaging Service Short Message Service (SMS) is a standard used by Cellular Carriers worldwide for interchange of text messages between devices. Originally developed as a GSM network technology, SMS messages can be sent using any compatible device. T-Mobile webConnect Manager makes sending and receiving text messages simple by using the Text Messaging Client. The Text Messaging Client When connected to a broadband network (Non-Wi-Fi), you can send and receive text messages through T-Mobile webConnect Manager very much like you can do on most wireless phones. If you have messages waiting you will see the following icons on the Main Window for Broadband Connections. This icon indicates that you have new (unread) text messages. This icon indicates that you have read text messages in your mailbox (but no new ones). To view text messages, when the broadband button is selected from the Main Window, click the SMS indicator icon (shown above. You will then be presented with the Text Messaging Service Window. T-Mobile Sent SMS T-Mobile may occasionally send an informational SMS message. This type of SMS message will appear as a branded popup window and will be on top of other windows until the user closes the window or 5 minutes have passed. In the event that a card is connected but T-Mobile webConnect Manager is not running and more than one SMS message arrives, T-Mobile webConnect Manager will display only the last received SMS message. Example message: Free T-Mobile Msg: As of 11:45 AM 12/21 you had less than 1 GB of monthly data usage left. Overage is charged at $.20 per MB. Check usage at my.t-mobile.com.

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Printed Documentation

Viewing and Managing Messages The Text Messaging Window The text messaging client allows you to send and receive text messages using the window shown below. This client allows you to view previously sent or received messages and send new messages. You can also forward an existing message to a new recipient or re-send the message to the original recipient using the buttons on the right side of the window.

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Establishing Broadband Connections

SMS Message Icons The following icons appear in the left hand column of the Message List: An Unread SMS Message An SMS message that you have already read A Sent SMS Message A Forwarded SMS Message Sending Text Messages Before attempting to send or receive text messages, check to make sure that your webConnect Laptop Stick or webConnect Jet is connected to your laptop and registered with a broadband network (T-Mobile webConnect Manager will indicate Ready or Connected). T-Mobile webConnect Manager can send text messages when the application is in Ready to Connect mode or when you are actively connected. Some networks, however, may not support sending and receiving text messages while you are actively connected.

T-Mobile webConnect Manager supports sending the following types of text messages:

Mobile to Mobile: In the number entry field, type the mobile number of the person you are sending a message to. For example: Enter 8155551212 in the number entry field of the text messaging client. Mobile to email: If your cellular provider supports sending text messages to email addresses, you can type the email address of the message recipient in the number entry field. Your message will appear as a normal email to the recipient.

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Printed Documentation To send a text message, do the following: 1. Click on the SMS icon on the Main Window for Broadband Connections. The text messaging window will be displayed. Type the mobile number or email address of the person you wish to send a message to in the number entry field, next to the To button. 2. Type your message in the compose text field below the number entry field. 3. Click Send.
Did You Know?

For your convenience, phone numbers can be stored in your Mac computer's address book. To access your address book from the Text Messaging Window click on the To button or the Address Book icon.

Double clicking on any entry in your address book will add that entry to the number entry field. You may also add multiple entries. Clicking on the Clear button will delete all text in both the compose text field and the number entry field. To delete the text in only one of these fields pressing Command + A will select all text in the selected field and then pressing delete will clear the field.

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Establishing Broadband Connections Receiving Text Messages When you receive a text message, the text messaging indicator will appear on the primary broadband user interface. This version of the icon indicates that you have new (unread) text messages. This version of the icon indicates that you have text messages in your mailbox (but no new ones). Click on this icon to view your messages. Updating Text Messages If your webConnect Laptop Stick or webConnect Jet is connected to your laptop, TMobile webConnect Manager will automatically retrieve new messages from the device when it is launched. You can also update the contents of your Inbox by clicking the Check New Messages button.

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Establishing Wi-Fi Connections

How to Connect to a T-Mobile HotSpot To connect to a T-Mobile Wi-Fi network, use your computer's AirPort. T-Mobile webConnect Manager monitors connections made by your computer's AirPort. Once TMobile webConnect Manager sees a valid T-Mobile Hotspot or Roaming partner, it will use your username and password to logon to the Hotspot. Once you have successfully logged onto the Hotspot, the T-Mobile webConnect Manager will display the name of the network you are connected to. Your user credentials are entered in the User Credentials Dialog which may be accessed from the Tools menu on the main window. If the you have saved your credentials, future connections will authenticate using the saved credentials and you will not be prompted. In order to connect to the T-Mobile Network you must know the SSIDs that are part of the T-Mobile network. The following list of SSIDs is valid as of August, 2009. SSID tmobile attwifi 0033 BTOpenzone Air-LAN frankfurt-airport T-Mobile_TCom tcom maxis ACCESSStarHub wifiarea mobile Telstra STSN ibahn zum orange opti T-Mobile_ICE Network Name T-Mobile WiFi Network T-Mobile HotSpot Roaming Partner- AT&T WiFi NTT Com - T-Mobile HotSpot Roaming Partner British Telecom - T-Mobile HotSpot Roaming Partner Munich Airport T-Mobile HotSpot Roaming Partner Frankfurt Airport T-Mobile HotSpot Roaming Partner T-Mobile Europe - T-Mobile HotSpot Roaming Partner T-Mobile Germany - T-Mobile HotSpot Roaming Partner Maxis - T-Mobile HotSpot Roaming Partner StarHub - T-Mobile HotSpot Roaming Partner TelecomItalia - T-Mobile HotSpot Roaming Partner Swisscom - T-Mobile HotSpot Roaming Partner Telstra - T-Mobile HotSpot Roaming Partner iBAHN - T-Mobile HotSpot Roaming Partner iBAHN - T-Mobile HotSpot Roaming Partner iBAHN - T-Mobile HotSpot Roaming Partner Orange - T-Mobile HotSpot Roaming Partner Opti-Fi - T-Mobile HotSpot Roaming Partner T-Mobile Europe - T-Mobile HotSpot Roaming Partner

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Printed Documentation To connect to a T-Mobile Wi-Fi HotSpot follow these steps: 1. Select a supported T-Mobile SSID from the list of available networks shown on your Macs AirPort interface. Your computer will establish the Wi-Fi connection with the selected network. Once the connection is established and detected by the T-Mobile webConnect Manager and recognized as a supported T-Mobile Hotspot, you will receive the following prompt asking if you want to connect to the T-Mobile Hotspot:

2. Click the Connect button to start the authentication process with the T-Mobile Wi-Fi network. If you would prefer not to receive this notification message, check the box "Do not show this message again." 3. T-Mobile webConnect Manager will use your username and password to login. 4. Once you are logged onto the T-Mobile HotSpot, the T-Mobile HotSpot name will be displayed on the Main Window for Wi-Fi Connections T-Mobile HotSpot customers are able to authenticate to a T-Mobile HotSpot Roaming Partner via the User Credentials dialog. Unless you have Allow simultaneous connections enabled, you will not be able to have a Wi-Fi connection and T-Mobile broadband connection at the same time. By default this setting is disabled. There is no Connect/Disconnect button on the Main Window for Wi-Fi connections. T-Mobile webConnect Manager has no control of the Wi-Fi state, it does however, report the current status on the Main Window for Wi-Fi Connections in the connection status area. T-Mobile webConnect Manager will prompt the user to disconnect a mobile broadband connection when a Wi-Fi connection is established, and the "Allow simultaneous connections setting is disabled." T-Mobile webConnect Manager does not support connections to Closed Networks.

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Establishing Wi-Fi Connections How to Disconnect From a T-Mobile HotSpot Network To disconnect from a Wi-Fi network: Go to http://logoff.hotspot.t-mobile.com.

If the AirPort Interface is turned off, or the computer is turned off while the application is running, your are NOT logged off of the T-Mobile Network. T-Mobile HotSpot Security Select T-Mobile HotSpot locations offer you two different networks for connecting to the Internet: T-Mobile Wi-Fi Network T-Mobile's Wi-Fi Network is the T-Mobile standard network for Wi-Fi connections. WISPr Authentication Support T-Mobile webConnect Manager supports the WISPr interface specification for access to all T-Mobile HotSpot roaming partner networks that support T-Mobile's implementation of the WISPr standard. Association to Partner Networks Without Authentication T-Mobile webConnect Manager will automatically launch an Internet browser page for manual authentication with these networks. Network Info: Wi-Fi Network To view information about a Wi-Fi network you are currently connected to or the WiFi device you are using to connect to that network, select Tools>Network Info>Wi-Fi Network from the Tools menu. This produces a window with two tabs. The Network tab contains information about the IP Settings for your current Wi-Fi connection. The Device tab contains information about your current Wi-Fi Device.

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Printed Documentation Wi-Fi Network: Device Tab This box contains information about the Wi-Fi device you are currently using. Fields include the following: Vendor Description This is the name of your Wi-Fi network interface card. MAC address The hardware address of the device. MAC (Media Access Control) addresses are preconfigured by the device's manufacturer and usually cannot be altered. These addresses are used for transferring data by hardware-level protocols such as Ethernet and 802.11. Higher level protocols such as the TCP/IP protocol suite used by the Internet have their own addressing schemes, but still rely on the hardware-level protocol for the transfer of data between individual nodes on a network. Driver version The version of the driver for this device that is currently installed on your computer. Firmware version The version of the device's on-board operating software.

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Establishing Wi-Fi Connections Wi-Fi Network: Network Tab This box displays your computer's current network configuration. It includes the following information: IP address The Internet address your computer is using for the current network Wi-Fi connection. Gateway The address of the device that is responsible for routing all of your network traffic onto the Internet. DNS Server The address of the server your computer is using to translate verbal Internet addresses into numerical addresses (and vice versa). DHCP Server The address of the server that assigned your computer's network configuration for the current wireless connection. WINS Server The address of the server (if any) that your computer is using to find the names of computers on a network.

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Usage Meter
Data Usage Introduction T-Mobile webConnect Manager allows you to monitor your data usage with the Usage Meter. The amount of data transferred is expressed in either Kilobytes (KB), Megabytes (MB), Gigabytes (GB) or Terabytes (TB). The amount of data transmitted or received will depend on the type of files accessed. Text files will typically use relatively small amounts of data. Graphics files and music files will typically use larger amounts of data. Video files will use very large amounts of data. Your usage will vary depending on how often you are using the network and the type of information being transmitted and received. The type of data plan you have will determine how much data may be transferred before incurring additional charges. For example, if you are on a 5GB plan, any data transmission over the 5GB limit will incur additional charges. You will receive a free SMS Message from T-Mobile when you have exceeded your data plan limit. You may also check your usage at my.t-mobile.com. Byte A Byte is equal to 8 bits. A bit being the smallest unit which represents either a zero or one. A Byte can represent 256 states of information, such as a combination of letters and numbers or symbols. Kilobyte A Kilobyte is 1024 bytes. (Approximately 1000 bytes). Text and small graphics files are typically in the Kilobyte range. Megabyte A Megabyte is equal to 1024 Kilobytes. (Approximately 1000 Kilobytes). Graphics, video, programs and large text files may be in the Megabyte range. Cumulative data over a period of time may be in the Megabyte range. Gigabyte A Gibabyte is equal to 1024 Megabytes. (Approximately 1000 Megabytes). Video files and large program files may be in the Gigabyte range. Cumulative data over a period of time may be in the Gigabyte range.

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Printed Documentation Terabyte A Terabyte is equal to 1024 Gigabytes. (Approximately 1000 Gigabytes). Cumulative data over a period of time may be in the Terabyte range. Data Usage Meter T-Mobile webConnect Manager incorporates a Usage Meter that shows Mobile Data Usage. This may be accessed on the main user interface or from the Tools menu. The usage meter displays both cumulative and current usage as well as all the client events that have been logged. Initially, the Main Window for Broadband Connections will show the text "Usage Setup" in the usage meter display. Clicking on this area will take you to the Broadband tab of the Usage Meter where you will be prompted to select your billing period start date.

Usage Meter: Broadband The Broadband tab of the Usage Meter shows both cumulative usage and current usage. This information can be grouped by device and carrier using the dropdown menus. Current Usage This window shows the usage for the billing period selected.

In the "Show usage for billing period:" dropdown menu select the billing period you wish to view. In the "Billing period start date:" dropdown select the billing period day (2-29). In the "Select Your Plan Limit:" dropdown select the plan you are currently using. Overage will display in Red and Normal Usage will be displayed in Green.

The total usage displayed here is an approximation of usage on this computer excluding any in-progress session and is not used to calculate data charges. More information about data usage is available at: http://my.t-mobile.com. You can also click the "My Account" link (under the File menu) to access your T-Mobile account information online.

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Usage Meter Cumulative Usage Selecting Cumulative Usage displays the total usage since the last time the "Reset Counter" button was selected.

Clicking on the "Reset Counter" button will cause the start date in the graphical display to reset to the current date. Clicking on the "Details" button will display the Advanced window.

The total usage displayed here is an approximation of usage on this computer excluding any in-progress session and is not used to calculate data charges. More information about data usage is available at: http://my.t-mobile.com. You can also click the "My Account" link (under the File menu) to access your T-Mobile account information online. Usage Meter: Advanced Selecting the Advanced tab on the Usage Meter will display a window of all the client events that have been logged. From the Main Window for Broadband Connections, select Tools> Usage Meter. In the Usage Meter window click the Advanced tab to see the client events that have been logged. The window shown below will appear.

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Printed Documentation You can do the following in this window:

Use the options in the Filter by box to limit the events displayed to a particular date range, connection technology or event type. Then click the Update button to update the window with the new event data. Check your client event data by viewing the statistics at the bottom of the window.

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Creating and Managing Network Profiles

Network Profiles are networks that have been installed or have been manually added to the Network Profiles network list. Creating Network Profiles have the following advantages:

You can configure the client to automatically connect to a Network Profile whenever that network is available. If the last network you connected to is not available at a particular location, the T-Mobile webConnect Manager software will connect to a network from your list of network profiles. T-Mobile webConnect Manager come preconfigured with Wi-Fi network profiles. You can automate steps in the connection process like launching a browser so that you don't have to perform these actions each time you connect.

Moreover, you must have a profile for the following:

You cannot connect to a closed Wi-Fi network unless you create a "closed network" Network Profile. You must have a network profile for each Broadband network that you wish to connect to. The default order for Network Profiles is as follows:

User Defined Wi-Fi Profiles T-Mobile Wi-Fi Profiles (including T-Mobile @Home Profiles) T-Mobile Broadband Profiles

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Printed Documentation

Creating a Profile for a T-Mobile Broadband Network Follow these steps to create a Broadband Network Profile. 1. Select Profiles from the Tools menu of the T-Mobile webConnect Manager software. 2. The Network Profiles window will now be displayed. 3. Click the Add button. 4. Select Broadband as the profile type you will add. 5. Click Add. The General tab is displayed for this profile. The settings on the page are largely personal preference (for example, do you want to launch you browser upon successful connection?). Configure these as desired. 6. Click the Broadband tab . The Broadband page appears. If you are creating a custom profile, you will need to enter the correct settings for the network you wish to create a profile for (contact the provider of the network for the correct settings). 7. Click Save.

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Creating and Managing Network Profiles Creating a Profile for a Wi-Fi Network Follow these steps to create a Wi-Fi Network Profile. 1. Select Profiles from the Tools menu of the T-Mobile webConnect Manager software. 2. The Network Profiles window will now be displayed. 3. Click the Add button. 4. Select Wi-Fi as the profile type you will add. 5. Click Add. The General tab is displayed for this profile. The settings on the page are largely personal preference (for example, do you want to launch you browser upon successful connection?). Configure these as desired. 6. Click on the IP Settings tab. The IP Settings page allows you to configure the Internet Protocol (IP) addressing to be used with this Profile. You will not need to alter these values unless specifically instructed to by your administrator. 7. Click on the Wi-Fi tab. . 8. In the SSID field, enter the broadcast name of the network profile. Note that the name entered here must match the SSID (Service Set IDentifier) used by the network exactly. 9. If you are configuring a profile for a closed network, check This is a nonbroadcast network. 10. Click Save to save your Wi-Fi profile.

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Printed Documentation Use this window to add a Network Profile and to edit existing Network Profile settings.

Profile Icons Each profile listed in the Network Profiles window will have only an icon next to the name. This icon indicates the technology that this profile uses to establish connections. Broadband Wi-Fi

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Creating and Managing Network Profiles

Profile Properties: Wi-Fi This window contains the security settings for Wi-Fi Network Profiles. Follow these steps to configure Wi-Fi network security. 1. In the SSID field, enter the broadcast name of the network profile. Note that the name entered here must match the SSID used by the network exactly. 2. If the network you are configuring is a closed network, check This is a nonbroadcast network. Profile Properties: Broadband This tab contains the Broadband - specific settings for Network Profiles. Service The name of the network for which you are creating this profile. If this is a custom profile, you can specify the network name here; otherwise the network name will have been entered for you (and is not editable). Service Type Select the type of service provided by this network. For GSM networks, the option available is "Packet" for packet data (Broadband type) connections. Dialed Number The telephone number that your wireless device must dial in order to connect to this network. In most cases, the dialed number for the selected network will have been pre-entered for you (and will not be editable). However, if no dialed number has been entered, you must enter the appropriate number here. If you do not know the appropriate information for this network, contact the network provider. Access Point Name The name of the wireless access point with which your GSM device communicates when connected to this network. In most cases, the access point name for the selected network will have been pre-entered for you (and will not be editable). However, if no access point name has been entered, you must enter the appropriate number here. If you do not know the appropriate information for this network, contact the network provider.

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Printed Documentation MIP Profile Number The number of the MIP profile used. In most cases, the MIP profile number will have been pre-entered for you (and will not be editable). However, if no access point name has been entered, you must enter the appropriate number here. If you do not know the appropriate information for this network, contact the network provider. User Info Your username and password for this network is entered in this section. Profile Priorities In the Network Profiles Window, profiles are listed in order of priority. When selecting a network to connect to, T-Mobile webConnect Manager will go down the list from top to bottom, selecting the first network profile for which all of the following are true.

The network described by the profile is available You have a device capable of connecting to the network connected to your computer and ready The Connection Options field on the General tab in the profile's configuration is set to either "Automatic" or "Prompt"

Profile priority also determines when T-Mobile webConnect Manager will automatically switch from one network to another. If you are connected to one network and a higher priority network becomes available, T-Mobile webConnect Manager will switch to the higher priority network. Changing Profile Priority To change the priority of a specific profile, select the profile whose priority you would like to change. Then, drag Up or Down to move the profile up or down in the list.

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Creating and Managing Network Profiles How to Edit a Network Profile Follow these steps to edit an existing network Profile: 1. Click the Profiles button in the main window of the T-Mobile webConnect Manager software. The Network Profiles window appears.

2. In the left pane, select the network you wish to edit. 3. Click the Edit button. A tabbed interface showing all the user-editable settings of the selected profile appears. Depending on the type of profile you are editing, the following tabs may be displayed:

Wi-Fi Broadband IP General Note that if the profile you are editing was created for you by your service provider, you may not be allowed to edit some of its settings. If this is the case, some of the tabs may not be present for this profile.

4. Make the desired changes. 5. Click the OK button when you are finished.

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Printed Documentation How to Remove a Network Profile Follow these steps to remove a network from the Network Profiles window: 1. Click the Profiles button in the main window of the T-Mobile webConnect Manager software. The Network Profiles window will now be displayed. 2. Select the network that you want to remove from the list in the left pane of the window. 3. Click the Remove button. 4. Click Close to exit the Profile Properties window.

You cannot remove Profiles that have been pre-configured by your wireless service provider.

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Creating and Managing Network Profiles Profile Properties: General This tab contains settings that apply to all types of Network Profiles. Note that some of these options may not be available if you are configuring a profile created by your network service provider. Profile Name Enter a name for this network profile. This is how the network profile will be displayed in the Network Profiles window. Connection Options This setting controls what T-Mobile webConnect Manager will do when it detects the network you are configuring. There are three options:

Select Automatic if you want the T-Mobile webConnect Manager to automatically connect to this network whenever it is detected. Select Prompt me if you want the T-Mobile webConnect Manager to ask you whether to connect to this network each time the network is detected. Select Manual if you only want to connect to this network manually (by selecting it from the list of networks and clicking Connect).

Open Browser Window on Connect Check this box to automatically launch your browser each time you connect to this network. If you want the browser to start at a particular web page each time you connect to this network, enter the address of the desired web page in the box below. Disable IE's Manual Proxy Settings... If you normally connect to the Internet through a proxy server (this is common on corporate LANs), you may experience difficulty connecting to the Internet with Internet Explorer when you are traveling. This is because Internet Explorer is trying to connect through a proxy server that is on your home network rather than on the network to which you are connected. If this is the case, you may wish to disable Internet Explorer's proxy settings while you are connected to other networks. Check this box to disable proxy settings while you are connected using this profile.

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Printed Documentation Profile Properties: IP The IP Settings page allows you to configure the Internet Protocol (IP) addressing to be used with this Profile. You will not need to alter these values unless specifically instructed to by your administrator. Profile IP Address This top group of settings specifies the IP address that your system will use when connected to this network. The default selection, Obtain IP address automatically, instructs T-Mobile webConnect Manager to ask the network to assign it an appropriate address each time it connects. This is the correct setting for most network profiles. However, if the network does not support automatic address assignment, you can enter appropriate values manually by clicking Use the following IP address. Contact the administrator of the network whose profile you are configuring to obtain appropriate values for these fields. T-Mobile webConnect Manager will override existing static IP settings while attempting to connect to a T-Mobile SSID. Profile DNS server This lower group of settings specifies the address of the name server that your system should use to translate names (i.e. "t-mobile.com") to numerical addresses when connected to this network. The default selection, Obtain DNS server address automatically, instructs T-Mobile webConnect Manager to ask the network to provide the address of a name server each time it connects. This is the correct setting for most network profiles. However, if the network does not support automatic DNS server assignment, you can enter appropriate values manually by clicking Use the following DNS server address. Contact the administrator of the network whose profile you are configuring to obtain appropriate values for these fields.

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Using the Location Finder

How to Update HotSpot Location Data To update the HotSpot Location data: 1. On the main menu click on T-Mobile webConnect Manager, then click Preferences, and then click the Updates tab. 2. You can select to download and install location directory updates automatically, manually, or be prompted when one is available. Prompt me to download and install is the default. If the Update Settings tab is set to Prompt me to download and install, T-Mobile webConnect Manager automatically checks for available HotSpot data. If new data is available, a window appears saying that an upgrade is available and asks if you want to install. If yes, you are sent to a web page to do the install. Clicking Cancel defers this alert until the next time you launch the T-Mobile webConnect Manager. 3. Click OK to trigger an immediate download of the update. 4. Normal operation of the T-Mobile webConnect Manager continues following the successful completion of the download.

Your profile and custom settings are kept and are available after an upgrade.

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Printed Documentation T-Mobile HotSpot Security Select T-Mobile HotSpot locations offer you two different networks for connecting to the Internet: T-Mobile Wi-Fi Network T-Mobile's Wi-Fi Network is the T-Mobile standard network for Wi-Fi connections. WISPr Authentication Support T-Mobile webConnect Manager supports the WISPr interface specification for access to all T-Mobile HotSpot roaming partner networks that support T-Mobile's implementation of the WISPr standard. Association to Partner Networks Without Authentication T-Mobile webConnect Manager will automatically launch an Internet browser page for manual authentication with these networks.

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Roaming With T-Mobile webConnect Manager

Roaming with T-Mobile webConnect Manager and the webConnect Laptop Stick or webConnect Jet What is Roaming? Roaming lets you access the Internet while traveling away from home, whether domestically or internationally. For example, if T-Mobile US customers go to a Wi-Fi hostpot in London, they could access the Internet with a wireless connection through one of our roaming partner networks. Connection Manager allows you to roam on any Wi-Fi network partner for an additional charge, however, EDGE or non-3G roaming outside the T-Mobile network is restricted. We cannot guarantee the same speeds or performance offered while roaming on other networks, therefore, we have decided to restrict it. You can still use Broadband if those connections are available to you in a T-Mobile service area, free of charge, but we strongly recommend you leverage the fastest available connection such as 3G or Wi-Fi. The Terms and Conditions of the roaming locations network, including its security and privacy policies, will apply instead of T-Mobiles during a roaming session. T-Mobile webConnect Manager will automatically identify the network of each TMobile roaming partner and provide the proper credentials to access the roaming partner's network. Periodic updates of these roaming partners are accomplished when software updates are downloaded to your computer. Who Can Roam Wi-Fi Roaming requires that you have: A T-Mobile webConnect Data Plan which includes T-Mobile HotSpot access or access though one of T-Mobile's roaming partners. For a list of T-Mobile HotSpot roaming partners, use the HotSpot Locator.

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Printed Documentation Roaming With Wi-Fi T-Mobile HotSpot customers can use the T-Mobile webConnect Manager to authenticate with a T-Mobile HotSpot Roaming Partner by logging in with their assigned Username and Password which is entered in the User Credentials dialog. This is accessible from the Tools menu. User Credentials Dialog T-Mobile webConnect Manager supports automatic authentication for a T-Mobile HotSpot through the User Credentials dialog. The User Credentials dialog can be accessed from the Tools menu. Select Tools > User Credentials. The following dialog will be displayed:

T-Mobile HotSpot customers are able to authenticate to a T-Mobile HotSpot Roaming Partner via this dialog. Enter your T-Mobile HotSpot Username and Password and click OK to save your information. To save your Username and Password for future logins, check the box "Store this password for future logins." To clear the Username and Password information click on the Clear button. Default Subscriber Realm T-Mobile webConnect Manager uses the default realm of "t-mobile.us" for T-Mobile U.S. Subscribers. For example if the Username entered was John, the assumed realm would be @t-mobile.us.

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Roaming With T-Mobile webConnect Manager Custom Authentication Realm You can override the default realm by providing the realm in the Username field. For example if the username entered is "username@otherrealm.com," T-Mobile webConnect Manager will send the credentials to the realm "otherrealm.com."

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T-Mobile webConnect Manager Settings

The Settings Window The "Settings" window allows you to configure the behavior of the T-Mobile webConnect Manager software. Among other things, these settings control how the client connects to networks, the sounds it produces, when it retrieves updates and how it handles conflicting applications. Select Preferences from the T-Mobile webConnect Manager menu on the top menu bar.

For information on the individual settings tabs, see the following:

Client Tab Update Tab Sound Tab Hardware Tab Configure Applications

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Printed Documentation

Settings: Client The Client tab contains general settings for the T-Mobile webConnect Manager software. The following options are available: User interface is always on top When this box is checked, T-Mobile webConnect Manager will always appear on top of other application windows. Enable splash screen When this box is checked, T-Mobile webConnect Manager will display a splash screen while it loads. If you don't want the splash screen to be displayed, remove the check mark from this box. Automatically run this application... When this box is checked, T-Mobile webConnect Manager will be automatically launched each time you start your computer. Display connection timer This box controls whether the connection timer will be displayed in the main window. When the box is checked (default), the timer will be displayed. When the box is unchecked, the timer will not appear. Reset all warning messages T-Mobile webConnect Manager provides various warning messages that can be disabled if you do not want to see them. For example, the connection software will warn you that you will lose network connectivity if you close the application. These warning dialogs provide you with a method to turn off the warning. You can turn these warning messages back on by pressing the Reset button. Available languages Select the language you would like T-Mobile webConnect Manager to display.

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T-Mobile webConnect Manager Settings Settings: Hardware The Hardware tab is a combination of the Rules Engine, Wi-Fi, Mobile, Dialup and Ethernet tabs that were present in previous releases. The following items can be found on this tab: The Device List This four column table takes up most of the tab's area. It is a list of all the devices connected to your computer that may be used to establish network connections. Among other things, you can do the following here:

You can enable and disable individual devices. If you have multiple devices of the same type, you can choose which one to use. You can configure extended properties for Mobile and Dialup devices.

For more information, see The Device List. Allow simultaneous connections If this box is checked, T-Mobile webConnect Manager will allow you to establish more than one connection at a time (for example, you could be connected to both Wi-Fi and Mobile concurrently). If this box is NOT checked, T-Mobile webConnect Manager will prompt you to disconnect before allowing you to establish a second connection. By default, allow simultaneous connections is turned off. Prompt before switching connections The T-Mobile webConnect Manager software can automatically switch to a higher priority network if one becomes available. However, since the original connection is shut down once the new connection is fully established, this has the potential to disrupt any activity that was relying on the original connection. If this box is checked, T-Mobile webConnect Manager will prompt you for permission to switch networks before it actually does so.

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Printed Documentation The Profiles Button Click this button to open the Network Profiles Window.

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T-Mobile webConnect Manager Settings Settings: Sounds The Sounds Tab allows you to instruct T-Mobile webConnect Manager to play a sound when various events occur. It also allows you to specify the sounds that T-Mobile webConnect Manager plays. To enable this feature, check the Enable sounds box. Once the feature is enabled, the playing of an individual tone can be enabled by checking the box that corresponds to the tone you wish to play and then clicking Browse to select the sound file that you wish to play. You can specify sounds for the following events: Connected Enables the playing of a tone when T-Mobile webConnect Manager successfully connects to a Wi-Fi network. Lost Connection Enables the playing of a tone when T-Mobile webConnect Manager disconnects from or loses its connection to a Wi-Fi network. Hot Spot Authentication Enables the playing of a tone when T-Mobile webConnect Manager associates with and connects to a T-Mobile Hot Spot.

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Printed Documentation Settings: Update The Update tab allows you to specify how often (if ever) T-Mobile webConnect Manager attempts to retrieve updates to its software and its databases. Automatically download and install (Default) Select this option to have the T-Mobile Connection Manager automatically download and install the latest software including client executable and all databases (with hotspots) when you are connected to the Internet. Prompt me to download and install Select this option if you would like T-Mobile webConnect Manager to periodically prompt you to download and install product updates. Manually download and install Select this option if you want product updates to be downloaded only when you manually initiate the download process using the Update Now button below. Update Now Click this button to have to have T-Mobile webConnect Manager check for available updates now.

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Application Launcher
The Application Launcher is used to setup a list of applications and/or files that can be launched when a connection to a network is established. Adding an Application Follow these steps to add an application to the list in the App Launcher: 1. In the Client tab of the Settings window, click the Configure Applications button. The Configuration window appears. 2. Click the Add button. 3. In the Profile Name box, enter the name of the application that you are adding. The name entered here will be displayed on the Application Launcher configuration window. 4. Click the Browse button next to the box marked File. 5. Select the file you wish to add to the list and then click OK. You can use the Browse button to search your computer for the file if you don't know the file name. 6. If the application requires any additional parameters to be entered on the command line when it is launched, the additional parameters may be entered in the Parameters field. 7. The fields in the Toolbar Settings section are used only by versions of T-Mobile webConnect Manager that feature a flyout toolbar from which applications may be launched. They are not used by the standard version of the product. 8. Click OK.

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Printed Documentation Application Configuration Window This window allows you to select an application to be added to the Application Bar and/or edit the parameters T-Mobile webConnect Manager uses to launch that application. The following settings appear in this window: Profile Name This is the name that will be displayed for this application in the App Launcher settings page. File / Browse To select the application to be launched, do one of the following:

Click the Browse button, locate the file you want to launch and then click OK. Type the complete path and filename of the file you wish to launch in the File box.

Note that specifying a file here automatically populates the icon parameters below. Parameters If you wish to specify any command line parameters to use when launching this file, you may enter them in this box. Most applications do not require such parameters to launch, but some may use them to configure particular options. See the documentation for the application you wish to launch for more information about command line parameters the application supports. Test Click this button if you wish to verify that the application launches correctly. T-Mobile webConnect Manager will attempt to launch the specified software with the configuration you have specified. Toolbar Settings The fields in this section are used only by versions of T-Mobile webConnect Manager that feature a flyout toolbar from which applications may be launched. They are not used by the standard version of the client.

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Application Launcher Editing the Parameters for a Launched Application The parameters used to launch an application are found in the Application Configuration window. Follow these steps to edit the parameters in the Application Configuration Window: 1. In the Client tab of the Settings window, click the Configure Applications button. The Configuration window appears. Select the application you wish to edit. 2. Click the Edit button. The Application Configuration window appears. 3. Make any desired changes. 4. Click OK when you are finished. 5. Next, click Apply to apply your settings. 6. Click OK to close the Application Launcher window.

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Printed Documentation Stopping an Application from Being Launched To stop an application from being launched automatically when you connect to certain network profiles. Remove the application from the list displayed in the Application Launcher. To do this, select the application you want to remove and then click the Remove button.

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Warnings and Error Messages

For Wi-Fi Configuration Warnings The following are warnings that may appear during configuration of T-Mobile webConnect Manager. SSID cannot be blank. Please enter a valid SSID. This warning appears if you try to create a new Wi-Fi profile, but forget to enter an SSID on the first page of the Wi-Fi profile setup. Unable to install T-Mobile webConnect Manager software For installation purposes, you must posses Administrative rights to install TMobile webConnect Manager.

Check if your computer meets the minimum requirements.

Connection Errors This section contains various errors that may appear during connection with T-Mobile webConnect Manager. Disconnected from network Wait for few minutes before trying to reconnect to the network. If problem persists please contact T-Mobile customer care. Connection Failed/Invalid HotSpot Username and Password If you receive the error "Your username or password is incorrect", go to the User Credentials dialog to re-enter the 'HotSpot Username and Password'. You have failed to log into this network... This window appears if you enter your username and/or password incorrectly. Unable to contact Login Server at (IP address). If the destination server is inaccessible during the authentication, you will receive the this message. Please try again later. Your are already logged in The computer has already logged in to the T-Mobile network. 67

Printed Documentation For Broadband SIM Card Errors Broadband connection failure Check if the SIM is enabled for Broadband service. Contact T-Mobile Customer Care to activate it.

Contact T-Mobile Customer Care to get roaming activated if connection failed because 'Roaming not allowed'. Check if the T-Mobile webConnect Manager displays 'T-Mobile Profile' before clicking the 'Connect button'.

No Broadband coverage Check if the webConnect Laptop Stick is inserted properly.

Check if the SIM is inserted properly.

Wrong PIN/Wrong PIN2 You have entered your PIN or PIN2 incorrectly. Enter the correct PIN or PIN2, and click OK. PIN blocked/PIN2 blocked You have entered your PIN or PIN2 incorrectly three times in succession. See your SIM user's manual for instruction on unblocking your PIN. PUK blocked contact operator You have entered your personal unblocking key (PUK) code incorrectly 10 times in succession. Contact your network operator or service provider. Codes do not match This error occurs when you are trying to changing your security code (or PIN) and the two codes entered do not match. You must re-enter the new code again to confirm the change. Connect Disconnect Warning This section contains the warnings that may appear during connection or disconnection with T-Mobile webConnect Manager.

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Warnings and Error Messages You are currently connected to a network... This warning appears when you try to shut down T-Mobile webConnect Manager while you are still connected to the network.

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Customer Support
Frequently Asked Questions Which Wi-Fi cards do you support? T-Mobile webConnect Manager for the Mac OS monitors your Mac computer's Wi-Fi connection. Please refer to your Mac computer manufacturer's documentation for supported Wi-Fi devices. What should I do if my connection drops? Try logging in again. If it happens repeatedly, call us at 1.877.822.SPOT (7768) for help in troubleshooting the cause. I have Bluetooth on my laptop. Will this cause interference and prevent a good connection? Even though they both use the 2.4GHz frequency range, Bluetooth should not interfere with the Wi-Fi connection. Contact your laptop vendor or manufacturer for more information. Can I roam with T-Mobile webConnect Manager? Yes. T-Mobile webConnect Manager supports both domestic and international roaming for T-Mobile HotSpot subscribers. Be aware that roaming charges may apply. Please refer to the T-Mobile HotSpot Web site for roaming charges. How do I get T-Mobile webConnect Manager to stop launching every time I restart my laptop? To keep T-Mobile webConnect Manager from starting when your computer starts, click T-Mobile webConnect Manager> Preferences> Client and remove the check from "Automatically run this application on machine startup." T-Mobile webConnect Manager connected a network, but why do I keep losing the connection? This may be due to interference caused by other devices, like cordless phones, microwave ovens, and other 2.4GHz band devices.

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Printed Documentation Who can I contact if need assistance with the Connection Manager? For T-Mobile HotSpot and Wi-Fi technical support, or call us at 1.877.822.SPOT (7768). For T-Mobile Broadband (2G/3G) support or call us at 1.800.937.8997. New network interfaces have been detected. When I connect to the T-Mobile broadband network, I keep seeing the following message appear. How can I make it go away?

There are two options. 1. If you click on "Cancel" it will close the dialog message, but it will appear the next time you connect. 2. If you click on the "Network Preferences" button, it will open the Network Preferences windows. Once the window appears, click on "Apply". Once this is done, the message will no longer be displayed.

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Customer Support Technical Support T-Mobile is committed to your satisfaction when using the T-Mobile webConnect Manager solution. T-Mobile Broadband Support http://support.t-mobile.com/productSelector.html T-Mobile HotSpot Support http://support.t-mobile.com/hotspot.html It is helpful to be prepared with the following information:

Operating system (i.e. Mac OS v10.4 (Tiger) or Mac OS v10.5 (Leopard) etc. see the Mobile Info window topic in this help system). Browser version (usually found in the Help>About menu - see your browser's Help system for more information). Description of the problem you are experiencing.

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Troubleshooting
Why am I being asked for my password when installing T-Mobile webConnect Manager? If you window requesting that you enter your password, you may not have administrative rights on that particular machine. To correct this just enter the correct password. If you do not have administrator rights, contact your system administrator. Note: If your IT manager has questions, please see the T-Mobile webConnect Manager data sheet that fully explains our software and how it works in the enterprise. Don't see your issue? Try the FAQ page or contact Technical Support. Application Launch Issues Application is not visible after launch T-Mobile webConnect Manager is designed to launch into the display state from which it was last exited. As such, it is possible that the Client will launch directly to its minimized state, causing the user to assume that it is not actually running. Resolution Look in the Dock for the T-Mobile webConnect Manager icon. If that icon is present, clicking it will display the main T-Mobile webConnect Manager user interface. In addition, holding down the control key and clicking on the T-Mobile webConnect Manager icon in the Dock will raise a menu allowing you to access various menu items. Auto launching of T-Mobile webConnect Manager at Startup T-Mobile webConnect Manager can be configured to allow the application to automatically launch when a computer boots up or when a new user logs into the machine. This may (or may not) be the desired functionality for the end user. Resolution The user can change this behavior of T-Mobile webConnect Manager by selecting TMobile webConnect Manger> Preferences and choosing the Client tab. Check (or uncheck) the Automatically run this application at login... box to change the autolaunch behavior as desired.

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Printed Documentation Broadband Connection Failure 1. If you are having problems with failures while trying to connect to the broadband network please check the following: 2. Check if the SIM card is enabled for Broadband service. Contact T-Mobile Customer Care to activate it. 3. Contact T-Mobile Customer Care to get roaming activated if the connection failed with the message "Roaming not allowed." 4. Check to see if the T-Mobile webConnect Manager displays "T-Mobile Profile" before clicking the Connect button. Disconnected From the Network If you receive the message "Disconnected from network" or experience network disconnections please wait for a few minutes before trying to reconnect to the network. It the problem persists please contact T-Mobile customer care. Invalid Hotspot Username If you receive the message "Invalid Hotspot Username and Password" please enter your Username and Password. This dialog can be accessed by selecting User Credentials from the Tools menu. Check the box next to the text "Store this password for future logins" if you wish to save the password for future connections.

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Troubleshooting No Broadband Coverage If your are experiencing problems with broadband coverage please check the following: 1. Check if the data card is inserted properly. 2. Check if the SIM is inserted properly. Unable to Install T-Mobile webConnect Manager Software If you're unable to install T-Mobile webConnect Manager Software, please check the following: 1. Check that the computer meets the minimum requirements. 2. For installation purposes, you must possess Administrative rights to install TMobile webConnect Manager Software. Users without administrative rights on an individual machine will be denied the ability to install software on that computer. Resolution No workaround is possible as the user must have administrative rights to install T-Mobile webConnect Manager Software. Contact your IT department.

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