1148-1620008690036-Unit 03 - Professional Practice-Holistic Assignment - Reworded 2021

PROFESSIONAL PRACTICE
Higher Nationals
Internal verification of assessment decisions – BTEC
(RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Program title BTEC Higher National Diploma in Computing
MR.SELVAM
Assessor Internal Verifier
Unit 03: Professional Practice
Unit(s)
Work Related Learning Report: Design and Deliver a Training
Assignment title Programme
E.Shehan Wasala
Student’s name
List which assessment Pass Merit Distinction
criteria the Assessor has
awarded.
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria awarded

match those shown in the assignment
brief? Y/N
Is the Pass/Merit/Distinction grade

awarded justified by the assessor’s
Y/N
comments on the student work?
Has the work been assessed
accurately? Y/N
Is the feedback to the student:

Give details:
• Constructive?
Y/N
• Linked to relevant assessment
criteria? Y/N
• Identifying opportunities for

improved performance?
Y/N
• Agreeing actions? Y/N
Does the assessment decision need

amending? Y/N
Assessor signature Date
Internal Verifier signature Date

Programme Leader signature (if
required) Date
1|Page E. Shehan Wasala Professional

Practice Unit 4
2|Page E. Shehan Wasala Professional
Practice Unit 4
Confirm action completed
Remedial action taken
Give details:

Internal Verifier
signature Date
Programme Leader signature

(if required) Date
3|Page E. Shehan Wasala Professional Practice Unit 4

Higher Nationals - Summative Assignment Feedback Form
Student Name/ID E.Shehan Wasala / E118076
Unit Title
Assignment Number 1 Assessor

05/07/2022 Date Received
Submission Date 1st submission
2022/11/26 Date Received 2nd
Re-submission Date submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction P1 P2 M1 D1
Descripts
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & Distinction P3 P4 M2 M3 D2
Descripts
LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Descripts
LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Descripts
Grade: Assessor Signature: Date:

Resubmission Feedback:
Grade: Assessor Signature: Date:

Internal Verifier’s Comments:
Signature & Date:
* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place
and grade decisions have been agreed at the assessment board.

Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan
Summative feedback
Feedback: Student to Assessor

Student signature Date
Pearson Higher Nationals in

Computing
Assignment 01

General Guidelines
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Use previous page as your cover sheet and make sure all the details are accurately filled.
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2. Use 1.5 line spacing. Left justify all paragraphs.
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4. Use footer function in the word processor to insert Your Name, Subject, Assignment
No, and Page Number on each page. This is useful if individual sheets become detached
for any reason.
5. Use word processing application spell check and grammar check function to help edit
your assignment.
Important Points:
1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the
compulsory information. eg: Figures, tables of comparison etc. Adding text boxes in the
body except for the before mentioned compulsory information will result in rejection of
your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late
submissions will not be accepted.
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4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as
illness, you may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You
will then be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly
using HARVARD referencing system to avoid plagiarism. You have to provide both in-
text citation and a reference list.

10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade
could be reduced to A REFERRAL or at worst you could be expelled from the course

Student Declaration
I hereby, declare that I know what plagiarism entails, namely to use another’s work and to
present it as my own without attributing the sources in the correct form. I further understand
what it means to copy another’s work.
1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will
be my own, and where I have made use of another’s work, I will attribute the source in
the correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is
not attached to the assignment.
Shehan Wasala Date:2022/08/07

(E118076@esoft.academy) (Provide Submission
Date)

10 | P a g e E. Shehan Wasala Professional Practice Unit 4
Higher National Diploma in Business
Assignment Brief
Student Name /ID Number E.Shehan Wasala / E118076
Unit Number and Title Unit 3: Professional Practice
Academic Year 2021/22
Unit Tutor Mr. Selvam
Assignment Title Work Related Learning Report: Design and Deliver a

Training Programme
Issue Date 21/02/2022
Submission Date 07/08/2022
IV Name & Date
Submission format
The submission should be in the form of an individual report written in a concise, formal business style
using single spacing (refer to the assignment guidelines for more details). You are required to make use of
headings, paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using Harvard referencing system. Please provide in-text citation and a list of references using
Harvard referencing system. Please note that this is an activity-based assessment and your report should
include evidences to the activities carried out individually and/or in a group.
To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6
members.

Unit Learning Outcomes:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a

target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher-level learning.

Scenario
Assume yourself as the event coordinator working in an event planning organization specialized in
delivering trainings on IT and soft skills. you have been appointed to design and deliver a training event on
IT /Soft Skills to an identified audience. You are required to complete the project within 2 months and the
training plan and resources should be finalized as per the requirement of the client.
You are required to form a group of not more than 6 members in order to carry out the event. The event
will be headed by an event manager/ leader and each group member will be assigned a set of tasks. While
designing and delivering the event,
 the skills required to make the event successful

 challenges faced during the design/ delivery
 Critical evaluation of the problems, challenges faced and the methods used to overcome them
 The need for continuously develop in a professional environment
Need to be thoroughly considered.
At the end of the event, produce an individual report by each member covering the following tasks.
Task 1:
Demonstrate how you are planning to effectively deliver the training event by designing a professional
project plan with following details.
 Roles appointed to group members and an evaluation of interpersonal skills of each member that
justifies the assigned role in the team.
 Goal and objectives of the project
 Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings

 Challenges/ problems identified and the plan to overcome them
 A project schedule with the activities, milestones and contingencies identified.
Task 2
Research different problem-solving techniques that can be used to solve the identified problems in task 1
and demonstrate how critical reasoning can be applied to identify a solution to the identified problems.
Critically evaluate the solution methodology used to solve one of the identified problems and justify how
selected methodology helped you to successfully solve the problem and achieve the project objectives.
Task 3
Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate
your own role and contribution to the group for the completion of the training event.
Discuss the importance of having dynamic team members in a group to meet its goals by referring to the
role assigned to the group members and analyse how team dynamics among your group members
effectively helped to achieve the shared project goal.
Task 4
Discuss with examples, the importance of continuous professional development (CPD) in a work setting by
evaluating the range of CPD criteria that can be used to measure the effectiveness of your employees in
your organization.
Produce a continuous professional development (CPD) plan using the criteria identified above with
relevant to the responsibilities, required skills, performance objectives of the members of your team.
Compare and contrast different motivational theories and discuss how they can be helpful to improve the
performance of the team members and meet the objectives of the developed CPD plan.

Acknowledgment
I'd like to thank and compliment my professor, in particular, for his unwavering support
throughout this professional practice course. I want to express my gratitude for providing
me with thoughtful feedback on this assignment. In addition, I want to thank my parents
and all of my friends who supported me in finishing this project successfully. I want to
express my sincere appreciation to everyone who helped me put these ideas into the
assignment. I'd want to express my gratitude to everyone who helped compile the
necessary information for this article. The primary factor in making this was by providing
me with alternative ideas.
Thank you

Task 1
Introduction
The team members discussed a variety of themes at the initial meeting, but the final
workshop of a group of individuals who were already or previously employed was
decided upon based on personalities. The entire batch was split up into two major groups
by Selvam. How did I come up with a strategy and picture a personality workshop as
Team Leader? They all concurred as I made my plans and added their improvements. Mr.
Selvam instructed us to split the task into roles for each of us to keep things simple. I
choose to take the initiative with the approval of others and Assign the remaining roles depending
on their strength and experience. I met each one personally before assigning a role. We had
lectures on Wednesday of the previous semester, so we held a meeting every Wednesday
afternoon. Finally, after facing an unexpected problem, the workshop was successfully held.
putting together a productive training session for professional practice Each team
consisted of 15 players from various categories. We then went out to begin organizing the
event. We noted each member's unique interpersonal abilities when organizing the event.
Then we spoke about the issue of running the IT workshop (E-MONEY) in a team
environment. We had to hold the event as an online workshop due to the present state of
the nation.
My group members
Kavinda,Naleef,Samhan,Shaan,isuru,Kavindi,Hashan,Sempathi,Musharif,Shakeel,Chathuranga,H
ansika,Pavithra,Arham
1.1 Interpersonal and transferable communication skills

Interpersonal skills are the set of skills we use to interact and communicate with others.
We demonstrate interpersonal skills whenever we engage with people around us, and
they determine our ability to build relationships and work with others. Having strong
interpersonal skills can improve your ability to do well in interviews and build
productive, long-lasting relationships in your personal and professional life. Such as:
I. Emotional Intelligence

II. Communication
III. Reliability
IV. Leadership
V. Positivity
VI. Negotiation
VII. Openness o Feedback
VIII. Empathy
IX. Teamwork
X. Conflict resolution
Importance of interpersonal skills
Strong interpersonal skills are a key indicator of success in a working environment.

Benefits can include, for example, the ability to:
 Cooperate with teammates to solve difficult problems

 Build collaborative relationships with colleagues
 Understand and meet the needs of clients and customers
 Effectively lead and manage others
On the other hand, lacking interpersonal skills can lead to miscommunication or
misunderstandings with coworkers or management that have the potential to lead to
bigger conflicts.
Improving your interpersonal skills can help you to foster a harmonious workplace, mend
any relationships that are disruptive to your ability to work effectively, and free up your
time and energy to focus on doing your best work.
I. Emotional intelligence
Employees with strong emotional intelligence can relate to others and maintain a level
head in the face of emotionally charged situations. They are adept at managing social

dynamics and ensuring that those around them feel heard, seen, and understood.
Emotionally intelligent employees are particularly effective in customer-facing roles as

well as collaborative positions and make great leaders and managers. This skill, however,
is beneficial in any and every job and holds a timeless appeal for employers.
Here are some qualities that contribute to emotional intelligence:
 Self-awareness
 Social awareness
 Perceptiveness
 Thoughtfulness
 Consideration for others
 Self-management
 Empathy
 Active listening
II. Communication
Communication is an essential interpersonal skill to demonstrate to employers. Any job
that involves team-based collaboration or deals directly with customers or clients requires
effective communication skills.
Here are three additional communication-related skills to highlight on your resume:
 Verbal communication
Your ability to verbally communicate with others is a key interpersonal skill no matter
what kind of work you do. From performing well in interviews to giving quarterly
presentations or even just connecting with coworkers, you’re going to need to verbally
communicate at some point.
Using your verbal communication skills can have a major impact on your ability to build
strong relationships and achieve your career goals.
 Active listening

Active listening is a crucial skill in any position that requires you to work with other
people. Actively listening to others allows you to connect with them, demonstrates that
you understand what they’re communicating, and opens the door to effective
collaboration and problem-solving.
Strong listening skills are particularly beneficial in positions were understanding and
responding to the needs of customers and clients determine your success, like those in
customer service or sales.
 Digital communication
Today digital communication is becoming a primary mode of communication in the
workplace, even between team members sharing an office. Whether you’re writing
emails or talking to coworkers on Slack, you’ll need to demonstrate an ability to
communicate professionally over digital mediums.
III. Reliability
Reliability encapsulates your work ethic and the ability to see things through to the end.
Simply being on time for work every day puts you on the fast track to promotion, and
always fulfilling promises is a keyway to earning social capital in the workplace.
Although reliability is a beneficial interpersonal skill for any job, it has added value for
tradespeople in industries such as plumbing or construction. Arriving on time and
completing high-quality work goes a long way toward earning a solid reputation and
repeat customers.
Few other industries benefit as much as the trades from recommendations and positive
word-of-mouth between friends and neighbors.
IV. Leadership
Leadership is an interpersonal skill that sets candidates apart from their peers. Employers
are always looking for motivated and capable employees who can inspire others and take
charge when work needs to be finished.
Leadership involves not only delegating and strategizing but also getting the most out of
every employee and helping everyone feel like they’re making valuable contributions to
the organization
Here are several leadership skills for your resume:

 Communication
 Adaptability
 Organization
 Time management
 Delegation
 Motivation
 Problem-solving
 Conflict resolution
 Patience
V. Positivity
Candidates and employees who demonstrate positivity are much more likely to find
success in a position and be well-liked at the company. Positivity is especially important
for positions that involve customer service or managing client relations because positivity
can be infectious and easily influence your ability to make a sale or close a deal.
Employers value positivity because positive employees tend to focus on the good in a
situation and are more likely to believe that a good outcome can be achieved. Positive
employees are also more motivated and pursue tasks with enthusiasm.
VI. Teamwork
Modern workplaces often require that employees rely on each other in some capacity and
are willing to support others when called upon.
Effective teamwork involves knowing when leadership is required and when it’s
important to be supportive.
Candidates should put extra focus on their capacity for teamwork if applying for a role in
an industry like software development, which requires a large number of people to work
together to complete a single project.
Here are some teamwork skills to showcase on your resume:
 Delegation

 Negotiation
 Collaboration
 Cooperation
 Creativity
 Idea exchange
 Listening (Peterson, 2022)
Different Communication Styles and formats

What are different Communication styles and formats?
The act of communicating through written or oral languages, written or graphic

representations (such as infographics, maps, and charts), signs, signals, and
Behaviour is called communication. Communication is defined as "the creation and
exchange of meaning," to look at it another way.
Verbal Communication
Speaking is not the only verbal communication method that works well.
Communication openly comprises both sending and receiving messages. All
employers value soft skills like communication. Workers are more effective at their
jobs if they can read messages and act on the information they are provided.
Give others advice path Assertiveness positively gives feedback, stressing some
controllable behaviours’ Directly and courteously educate employees Give others
credit for recognizing opposing voices and responding to them Study others, ask
about their feelings, and show your interest in them. Even when under stress, keep
calm.
Non-Verbal communication
Sending and receiving messages without the use of spoken or written language is
known as nonverbal communication, also known as manual speech. Much the same
as retyping written text, nonverbal behaviour can call attention to key parts of a

message. In 1956, Weldon Keens and psychiatrist Jurgen Ruesch published
Nonverbal Communication: Notes on the Visual Perception of Human Relations,
when the name "nonverbal communication" first existed. For ages, people have
realized the role of social signals in communication. In The Advancement of
Learning (1605), Francis Bacon stated, for instance, that "movements of the face and
parts not only indicate the nature and tendency of the intellect but also reveal it." The
present humour is also displayed.
Type of Non-Verbal communication
Body Language
Our body language is a key nonverbal signal which others can detect that can express
our true feelings and messages. Moves of a body and posture think up our body
language. nonverbal communication can be communicated using our actions or
behaviors. But different people can interpret the same body language in different
ways. Another way to transfer meanness or disinterest would be to cross your arms.
Anxiety or boredom may be suggested by wiggling with your fingers.
Facial expressions
Your facial expressions can accentuate, calm, or mask the emotions you're
experiencing. Many facial expressions, such as a smile or angered brow furrow, are
viewed as universal forms of noncommunication. Many cultural groups share a
common concept of how these facial expressions are understood. For example, when
we smile, those around us often mistake it for happiness. Your facial expressions can
intensify, reduce, or mask the emotions you're thinking. Numerous facial expressions,
such as a smile or a furious brow furrow, are viewed as universal types of non-verbal
communication.
Eye Contact
Eye contact is a big component of non-verbal communication. Making eye contact

and looking closely into somebody's face, for instance, conveys respect and interest.
Eye contact is additionally used to begin and manage talks. Finally, it's crucial to note

that eye contact is key for those with hearing loss since it helps them read lips. What
might affect our nonverbal communication The method by which we express our
feelings and thoughts can alter unexpected problems. (lexiehearing, 2020)
Group members and their roles.
Team Members Inter-Personal skills Roles and tasks

Kavinda Ramesh Leadership skills, reliability, Leader
negotiation skills, creative 01. The Motivator.
critical thinking skills, self-
confidence, and profiling Motivation can vary from
skills. person to person. ...
02. The Mentor. Being guided
in the right direction is
essential to success. ...
03. The Learner. Always aim
to be a better person today
than you were yesterday! ...
0 4.The Communicator. ...

05. The Navigator.
Niyas Naleef Organizing skills, Effective Organizer

communication, Extrovert 01-arrange meetings and events
personality, collaboration skills,
cheerful outlook 02- making schedules
03-coordinating events
04-organize the final event 05-
works with the team to achieve
the success
Samhan Organizing skills, Effective Organizer

communication, Extrovert 01. To organize meetings
personality, collaboration skills,
cheerful outlook 02. Maintain the register and
contacts
03. Organize the final event 04.
Address to all team members
05. Organize and schedule the
meetings and events
Shehan an Approachable, listening skills, Secretary

negotiation skills, reliable,
01. keeps formal records of the
constructive criticism and
feedback, and innovative group’s process and decisions
mindset 02. managing the meetings and
other work.
03. communication and
correspondence. 04. selecting
an event.
05. goal setting for special
events and conferences.

Kavindi Listening skills, patience, Documenter
openness to criticism and 01. Record attendance.
feedback
02. Record meeting discussions.
03. Filing the necessary facts.
04. Mentioning decisions
05. Preparation of final report.
Ihsanullah Effective communication, Presenter 1

reliability, positive attitude,
01. Done most of the
extrovert personality, patience.
presentation
02. Helped team members
present their part of the
presentation
03. gathered information
about the presentation
04. Giving ideas about the
presentation
05. Well, coordinated the
group project
Isuru photography knowledge, Photographer 1
reliability gathering photographs, and
screenshots of meetings and the
workshop.
Sadheep Effective communication, Presenter 2
reliability, positive attitude,
01. Done most of the
extrovert personality, patience
presentation
02. Helped team members
present their part of the
presentation
03. gathered information
about the presentation
04. Giving ideas about the

presentation
05. Well coordinated with
the group project
Ishanullah Effective communication, Moderator 1
reliability, positive attitude, As an online moderator, you are
negotiation skills, patience going to be responsible for
taking a look at what people
post on the forum. You will
need to make sure

that everyone who shares
information abides by the rules
of the forum.
Chathuranga Effective communication, Moderator 2

reliability, positive attitude, As an online moderator, you are
negotiation skills, patience going to be responsible for
taking a look at what people
post on the forum. You will
need to make sure that
everyone who shares
information abides by the rules
of the forum.
Hansika Designing skills, introverted Designer 1

personality, patience designing the poster,
PowerPoint slides, registration
forms, and feedback forms.
Shakeel Designing skills, introverted Designer 2

personality, patience designing the poster,
PowerPoint slides, registration
forms, and feedback forms.
Arham Patience, innovative mindset, Marketer

reliability, Negotiation skills, Promotes our workshop posters
positive attitude
Musharriff Business skills Accountant 1
Preparing and maintaining
important financial reports
Hashan Business skills Accountant 2

Preparing and maintaining
important financial reports

Sempathi photography knowledge, Photographer 2
reliability gathering photographs, and
screenshots on meetings and
the workshop
Pavithra Writing skills Tutor
Maintain the register and
schedule
Without these 15 individuals and their special interpersonal skills, we would not be able
to accomplish our aims and objectives. Finally, we won't be able to execute this training
program effectively without interpersonal skills. Numerous interpersonal abilities,
including cooperation, leadership, and communication, among others, were readily
apparent. This highlights the value of interpersonal skills.
Time Management
The practice of managing and planning how to divide your time between various tasks is
known as time management. If you comprehend it well, you'll be more intelligent, less
demanding, and motivated to perform quickly and efficiently even under time constraints.
High Achievements excel at time management. Utilizing the time management tools
provided by Mind Tools can help you make the most of your time.
Time management and achieving goals on a workshop day
Time Work Responsible person
8.00 AM All the team members All

attended block B room no
07
9.30 AM Rehearsal All
10.30 AM Sharing the logging link All
11.00 AM Start the presentation Ishanullah, Sandeep, Ramesh

11.00 AM Welcome speech Ramesh

11.05 AM Start the main part and Ishanullh
introduction
11.45 AM Describing binary trading Ramesh
12.10 PM Describing eBay dropshipping Sandeep
12.30 PM Describing freelancer Samhan

12.55 PM Getting Participants feedbacks All
1.00 PM Final speech (thanks speech) Ramesh
1.10 PM Finishing the presentation and All
ending the Program
We successfully and effectively completed a program by using SMART time

management.
Goals and Objectives

Our main goal is to give ideas about “E-money “different personalities and treat people
accordingly to improve their knowledge.
To achieve this goal, we have to complete a few objectives.
 Creating a Group (Done by the lecturer)

 Creating a WhatsApp group and recruiting members to it
 Conducting online meetings and distributing topics and roles for the members
 Researching the topics and making the presentation slides on time
 Conducting a rehearsal session
 Successfully conducting the training program
To start this project, we first pre-assigned roles according to skill and experience. The
Gantt chart was created to track the time frame and its corresponding progress as a. We
always share our work with the What`s App group and get feedback about everyone's

work. They also designed a feedback form to ensure that participants successfully
submitted the information. Different duties have been given to our group. As a result, the
job is made simpler and more successful. To keep everyone informed about progress and
problems, Google Drive was utilized in conjunction with regular updates provided on
WhatsApp.
As a result, we were able to travel on Trial at a good clip. As we have seen, Sri Lankan
employees have not been adequately identified for their staff, making it difficult for them
to retain positive working relationships and draw in new talent. I struggled to complete it.
We thus saw this as a chance to provide information on making money online. The
Workshop was conducted on May 26, 2022, and we aimed to successfully finish the
project within two months.

Proof of the meetings and results
Many times, we conduct our meetings physically on Esoft.
getting ideas about the workshop.
Sometimes, we discussed our plans on WhatsApp group calls.

Workshop evidence

Poster

Participants

Outcomes of the workshop
In this project, we
gotknowledgee about
network topology
• We complete the project’s
due date
• In this project we got time
management skill
• We shared the workload
between team members
• Got the different ideas
from group members
• A member of a team
didn’t complete the required
time

• Some members are not
participating in this project
• We get a lot of time to
taka e decision
• We learn how to plan and
conduct meetings on this
project
• In this group project we
got an understanding of the
difference between tasks and
interpersonal issues in a
group
• We learned how to
manage risk tasks

In this project we got a
knowledge about network
topology
• We complete the project
due date
management skill
• We shared workload
from group members
time

participating to this project
• We get lot of time to take
decision
conducting meetings on this
project
got understanding of the
difference between task and
group
manage risk tasks

In this project we got a
knowledge about network
topology
• We complete the project
due date
management skill
• We shared workload
from group members
time

participating to this project
• We get lot of time to take
decision
conducting meetings on this
project
got understanding of the
difference between task and
group
manage risk tasks
 In this project, we got knowledge about E-commerce.
 We complete the project's due date

 In this project we got time management skill
 We shared the workload between team members
 Got the different ideas from group members
 We get a lot of time to take the decision
 We learn how to plan and conduct meetings on this project
 In this group project we got an understanding of the difference between task and
interpersonal issues in a group
 We learned how to manage risk tasks
Challenges/ problems identified and the plan to overcome them

Due to varying viewpoints and conflicting personalities, it can be challenging to bring a
team together around a consensus. To reach an agreement and make the final workshop a
success, our team must constantly work to identify the greatest concept among all the
competing ones. A highly successful method for bringing the team together has been to
hold weekly meetings and to update the WhatsApp group often. However, issues and
difficulties have emerged in our time.
When it came to function as a team, we encountered several issues and difficulties. And
here is how we dealt with those issues and overcame our obstacles.
 The members of the group did not make up for the meeting.
Due to their work commitments, some group members who had employment were unable
to attend the meeting. We had to set aside time for a group meeting as a result. Due to
this, we agreed to meet after supper when everyone would be better rested after doing a
WhatsApp poll of the entire group.
 Choosing a topic and assigning sub-topics to the group members
for choosing a subject on which to run the workshop program. We had to select a topic
that was related to information technology because we are studying for our Higher
Nationals in computing (IT). The group's members all showed excellent creativity and
came up with some fantastic suggestions for the subject, which we then discussed and

decided upon. The primary subjects were then broken down into subtopics so that each
group member could be given a specific issue to work on. To finish the program material
by the deadline given by the leader, each group member chooses a topic from the list of
subtopics, and some members choose multiple topics.
 Selecting presenters to lead the workshop
The primary subjects were then broken down into subtopics so that each group member
could be given a specific issue to work on. To finish the program material by the deadline
given by the leader, each group member chooses a topic from the list of subtopics, and
some members choose multiple topics.
 Assign roles to group members
The first problem for members was deciding the position from the list of available
roles to choose from. The optimum response, in this case, is Belbin's Theory. We
gave group members the freedom to decide on their responsibilities based on the
concepts discussed in the lecture. When developing this training course, we had to
contend with a few significant problems. Additionally, everyone in this group has
given their whole effort to make this program a huge success.
 Lack of experience - The first problem most of us faced was the fact that they
hadn't completed the training program. Some members have never announced in
front of an audience of more than 10 people
Solution - In a person with inexperienced members, consulted with instructor

Selvam. They also conducted different online surveys, contacted people in the
senior group, and learned how to make the event a success
 Complicatedness of the entire project - The overall complexity of the workshop

was overwhelming for our team. None of the team members could do it
individually or at once in

Solution - The team assigned their specific roles and responsibilities. All the’s
complex tasks were assigned to multiple team members to help each other. They
were assigned roles based on skills and experience in the field
 Time management - The two-month time frame seemed to be enough time when
was released, but then for various reasons, the time frame was just enough to
complete the project
Solution - Use appropriate management techniques such as Gantt charting,

weekly meetings, daily WhatsApp updates, and uploading work to shared Google
Drive. Using these methods, members were able to work at a stable pace by the
final deadline. Creating a personal profile has also proved essential for identifying
strengths and weaknesses.
 Unclear Goals
Some employees operate best as a team, while others do better as independent

contributors. Setting the appropriate goals could be one of the causes of this. As
an individual contributor, you may easily create the proper goals for yourself, but
as a team member, you must take your teammates into account when establishing
goals. The uncertainty of goals is one of the most frequent reasons why disputes
arise in teams. Get in touch with the team/manager and be clear about your goals
if you and your teammates aren't on the same page about them because it will
damage the team's productivity.
 Gathering information through the internet and other recourse

 We must keep audience engagement throughout the presentation.
Project Schedule
A good plan is necessary to execute the project successfully. The team leader wanted to
build a project plan, and while creating the plan, we created our overall timeline. In these
weeks, several tasks were completed as stated below.

Contingency Plan
No matter how carefully we had prepared our training program, there would inevitably be
unforeseen events that ran counter to what we had originally intended, especially in these
epidemic times. Initially, we were told to do our training in front of a live audience on the
ESOFT premises. But when the number of COVID-19 cases reported daily increased
with each passing day, we had to come up with a backup plan to conduct the training
program via a virtual conference online.
Additionally, there was a chance that some group members, particularly those who had to
present, would not be able to attend the training session. As a result, a few people were
kept around as a backup, and they were given guidelines to follow.
Event Likeness Impact Priority Solution Further responsible By

of on our elaboration party when
occurring goal on the
solution
The training high essential 1 Having a use of the entire 26th
being held likelihood backup zoom group May
online strategy in application 2022
place of and
an online dissemination
workshop of a new
poster to the
public
Members high Big 2 appointing utilizing Presenters 26th
being likelihood standby backup May
unable to presenters scripts and 2022

attend the other sources
workshop of reference
Critical path analysis
Different problem-solving techniques
A 5-Step Approach
Some problems are small and can be resolved quickly. Other problems are large and
may require significant time and effort to solve. These larger problems are often
tackled by turning them into formal projects.

Whether the problem you are focusing on is small or large, using a systematic
approach to solving it will help you be a more effective project manager.
This approach defines five problem-solving steps you can use for most problems
 Define the Problem

 Determine the Causes
 Generate Ideas
 Select the Best Solution
 Get Action
 Define the problem
The most important of the problem-solving steps is to define the problem

correctly. The way you define the problem will determine how you attempt to
solve it. For example, if you receive a complaint about one of your project team
members from a client, the solutions you come up with will be different based on
the way you define the problem.
If you define the problem as poor performance by the team member you will
develop different solutions than if you define the problem as poor expectation
setting with the client.
 Determine the causes
Once you have defined the problem, you are ready to dig deeper and start to
determine what is causing it. You can use a fishbone diagram to help you
perform a cause-and-effect analysis. If you consider the problem as a gap
between where you are now and where you want to be, the causes of the problem
are the obstacles that are preventing you from closing that gap immediately. This
level of analysis is important to make sure your solutions address the actual
causes of the problem instead of the symptoms of the problem. If your solution

fixes a symptom instead of an actual cause, the problem is likely to reoccur since
it was never truly solved.
 Generate ideas
Once the hard work of defining the problem and determining its causes has been
completed, it's time to get creative and develop possible solutions to the problem.
Two great problem-solving methods you can use for coming up with solutions
are brainstorming and mind mapping .
 Select the best solution
After you come up with several ideas that can solve the problem, one problem-
solving technique you can use to decide which one is the best solution to your
problem is a simple trade-off analysis.
To perform the trade-off analysis, define the critical criteria for the problem that you
can use to evaluate how each solution compares to the other. The evaluation can be
done using a simple matrix. The highest-ranking solution will be your best solution
for this problem.

 Get action
Once you've determined which solution you will implement, it's time to take action.
If the solution involves several actions or requires action from others, it is a good
idea to create an action plan and treat it as a mini project.
Using this simple five-step approach can increase the effectiveness of your problem-
solving skills . (Anon., 2021).
Discussed the importance of working within a team and teamwork
What is teamwork
The teamwork meaning may change a bit depending on whom you talk to, but the
overall scope is the same. Teamwork is a group of people working together towards a
common goal and doing so in as efficient and effective a way as possible. Individuals
are dependent on one another for interconnected tasks, which in turn makes each
person responsible for the overall project and accomplishing tasks.
Group characteristics
 two or more persons interacting socially

 members' prizes
 members have shared objectives or interests
T – Together
E - Everyone
A – Archive
M – More
The benefits of teamwork

 Boost performance

 better your communication
 increase output
Boost performance - Being effective aids the team in completing the task. When it
comes to teamwork, efficiency may be described as a crucial component of the team. The
secret is to get the team as a whole operating effectively. We made a lot of effort to keep
the team functioning effectively throughout our scheduled (how to develop your
personality) program.
Better communication - The other advantage of teamwork is that it helps us

communicate better. Here, we discuss how teams may increase their actual
communication and how they want it to be a significant factor.
Working with the team to define a goal
There were some key goals that our team worked on as a team to achieve a particular
goal. As a team, we were able to achieve these goals
There are two things to note while categorizing groupings. In an organization, there are
various groups with varying informational levels. Some groups are built around various
sorts. You may see the individuals who make up those groups as well as how they
interact.
• Formal Group
• Informed Group (setapp, 2022)
What is Team Dynamics
Team dynamics is a compilation of social relationships, psychological processes,

phenomena, and events taking place in the work environment. The term team dynamics
was first used by German American psychologist, Kurt Lewin. Lewin assumed that the
whole dominates the parts. This means that the group can’t be perceived as the sum of
individuals, because the functioning of the group, as a whole, affects the individual
behavior of its members. The key issue here is belonging to the group and the
interdependence of employees.

Group dynamics connect various processes, starting from management and leadership,
through interpersonal conflicts, to the identification of a position in the group. Most
socio-psychological phenomena are shaped by group integration or differentiation.
The main factors that determine the productivity of a team are the satisfaction of one’s
own needs, positive relationships, participation in the group, integration, a friendly
atmosphere, group prestige, rivalry between competing teams, and effective internal and
external cooperation. On the other hand, factors that undermine team dynamics are
mainly: aggressive behavior, disrupted communication, the leader’s incompetence, lack
of a clear goal, scarcity of human resources, poor motivation, instability, and insecurity.
(Mankin, 2022)
Importance of having dynamic team members
Improving team dynamics is worth the time and effort needed, bringing quite a few
benefits to a company’s operation. It might seem to some that a team works together by
definition, but the characteristics of poor team dynamics are avoidable:
 Weak Leadership – leads to a lack of direction and a focus on the wrong

priorities.
 Deference to Authority – members agree with leaders and don’t share their
own opinions.
 Blocking – members disrupt, characters like The Aggressor (outspoken), The
Negator (criticizes ideas), and The Joker (inappropriately humorous).
 Groupthink – seeks consensus and doesn’t explore alternatives.
 Freeriding – some members leave colleagues to do the work.
 Evaluation Apprehension – members feel they’re being judged by others.
Benefits of team dynamics

Positive team dynamics can bring a lot of benefits to your operation, not least because it
is the surest way of leveraging the full potential of your employees via their skills and
experience.

 Improved Results – a team operating to its fullest potential is naturally going to
get better results. They are more focused, clearer on their aims, and work better
together.
 Greater Collaboration – greater levels of cooperation and collaboration are
possible when teams work in a more informal and supportive atmosphere.
 Faster Decision-Making – team members are more willing to listen to each other
and so make faster decisions.
 Greater Commitment – individual team members feel more valued. The
payback is greater commitment and loyalty from workers.
Strategies for improving team dynamics
So, how can you turn things around? Well, improving team dynamics can be easier with
these simple strategies:
 Know Your Team – learn about the 4 phases a group goes through as it
develops. This will help you pre-empt problems with team dynamics.
 Quick Feedback – when you spot poor behavior, act quickly to negate it
through feedback.
 Roles & Responsibilities – clear direction helps to manage team dynamics.
Create a team charter defining the group’s objective and individual
responsibilities.
 Break Down Barriers – use team building activities to boost unity and
strengthen relationships.
 Communication – keep everyone informed, and when changes are decided,
share the news quickly. (Anon., 2020)
Feedback for our event

Motivation
Motivation is the desire to act in service of a goal. It's a crucial element in setting and
attaining our objectives.
Motivation is one of the driving forces behind human behavior. It fuels competition and
sparks social connections. Its absence can lead to mental illnesses such as depression.
Motivation encompasses the desire to continue striving toward meaning, purpose, and a
life worth living. (psychologytoday, 2022)
Importance of Motivation in a Workplace

To fulfill one's aspirations and desires as a professional, one should from the time-to-time
act on one’s own or in collaboration with others. The proper sort of motivation will
appear to be crucial in an expert work atmosphere. Because of the following important
advantages, each corporation and individual must be desirably motivated:
 Enhances the efficiency of employees –A subordinate or employee's degree can't

be decided through his or her credentials or skills. The gap between capability and
willingness ought to be closed to make the best use of his job performance, which
raises the bar for subordinates' performance.

 Activates all available human resources – Resources physical, monetary, and
human are wished for every difficulty to find out solutions and acquire the objectives.
Motivation approves the high-quality use of human assets and their ultimate
exploitation. This may also be achieved by encouraging teams of workers to work
tough and giving them rewards.
 Achievement of Institutional Goals - Employees act purposefully and work by
organizational desires when sources are used efficaciously and when they are goal-
directed.
 Stabilizes the Workforce - From the point of view of an organization's
popularity and goodwill, worker balance is crucial. Only when personnel sense like
they are a phase of the administration group will they proceed to be productive and
loyal to the company. Both employers and people will constantly gain from an
employee's skills and productivity.
Additionally, a man or woman has to be nicely motivated. He or she will be in a position
to pursue their targets and accomplish them with assurance and effortless if they are
appropriately motivated. A character will be capable to experience their job inner a
corporation if they are appropriately motivated.
What is the Motivation Theory?
To reach desired goals, a person needs to motivate, which is a state of mind defined by
vigor and enthusiasm. Even when things are against them, motivation propels people to
work with a high level of focus and focus. Motivation causes people to act in particular
ways. In a nutshell, motivation is just what pushes folks to take specific behaviors.
I. Maslow’s Theory of Hierarchical Needs

 Abraham Maslow argued that driving only arises when all of a person's needs are
met. People labor for services and the opportunity to apply their skills, not for
security or financial gain. to explain how to introduce an effective, he built a
pyramid and said that one can does not ascend to the next level unless lower-level
needs are fulfilled. Basic needs are the needs at the base of the pyramid, and until

these requirements are met, people do not probably be working to meet the needs at
the tip.
What are the five theories of Motivation?
 Physiological needs: Basic requirements for survival such as air, sleep, food,
water, protection, sex, and shelter are defined as physiological demands.
 Safety needs: Protection from threats, privation, and other risks is necessary for
safety (e.g., health, secure employment, and property)
 Social need: Social (belongingness and love) needs are the need for friendship,
association, and other kinds of social help.
 Self-esteem needs: Needs for respect and approval for self-esteem.
 Self- actualization needs: Self-actualization needs also include the chance to
progress psychologically, education, and engaging, demanding employment. the
highest level of need a human can follow is self-actualization.
Vroom’s theory of Expectancy

According to Vroom's expectancy theory of motivation, someone's motivation is
influenced by their expectations for the future. As per him, a user's motivation is
influenced by
 Expectancy: In this case, the anticipation is that a bigger push will result in higher
performance, or that things will be better if I work harder. This is affected by
variables like:
 Having the necessary resources on hand (e.g., raw materials, time)
 possessing the necessary management for the job
 having the assistance required to complete the task (e.g., supervisor support, or
correct information on the job)
 Valence is the weight an individual has according to the anticipated outcome.
Those who are motivated by profit, for instance, might not value an offer of more
time off. (knowledgehut, 2022)
What Is Continuing Professional Development

Professional development refers to any type of training, education, or learning that an
employee experiences during the ‘development’ phase of their employee lifecycle. After
an employee enters the workforce, this kind of development can help them keep up to
date with current trends, learn new skills or advance their careers.
Some of the most common professional development examples include:
 A lawyer taking a course on trending legal topics or updates to various laws as

times change.
 A teacher is required to learn how to use certain new software to help teach
students.
 A marketing professional attending a conference about the latest digital trends.
As you can see, professional development can take a lot of different shapes and forms.
But, as we look to understand it, let’s think of it as an event (a course, a day, etc.) that a
professional participates in to get better at what they do (in a professional, hard-skill-
oriented capacity). (personio, 2022)
Importance of continuous professional development

Continuing Professional Development exists to ensure that an individual enhances their
skills and abilities once they have formally qualified. Typically, academic qualifications
may have already been completed at this stage and an individual is now working within
their specific industry and job functions are important as it helps to ensure that further
learning is progressed in a structured, practical, and relevant way to guarantee that there
are applied efficiencies to the learning. CPD allows an individual to focus on what
specific skills and knowledge they require over a short-term period, say 12 months, to be
confident there is recognizable improvement within their proficiency and skill sets.
Personal Development Plan

A Professional Growth Plan (PDP) is a document that outlines the objectives you want to
meet regarding your personal, academic, and professional development. There is a part in
your plan for reflection on your performance, learning, and/or accomplishment. PDP's
important purpose is to expand people's potential to know what and how they are gaining
knowledge as nicely as review, plan, and take possession of their learning.
Professional development plan

Name Shehan Wasala
Current Education HND in computing
Diploma in computing
Started in 2021
Goal 01 Doing all studies at the allocated Started 2021 December

time and covering all 4 Semester
12
End date June 6, 2023
Goal 02 Improving coding languages Ongoing throughout the

first semester
Goal 03 Complete the Top up Target December 2024
Goal 04 Apply for a Job in a software

company
Required Skills and knowledge for the above goals
• Completing the tasks at the correct time

• Positive minded
• Fluent in the required language
• Good in decision making
• Hardworking
• Positive minded
Skills that I have :
• Computer skills

• Interpersonal skills
• Problem-solving skills
The purpose of CPD
In an ever-increasing globalized and competitive society, the importance of Continuing

Professional Development cannot be overstated. As the world’s industries are forever
evolving, this creates exciting new opportunities but also naturally comes with challenges
that enable an individual to regularly apply focus and attention to important areas of their
development and prove to provide a framework for a professional to take appropriate
action to reduce any shortfalls in knowledge. Equally, an individual must see Continuing
Professional Development as a way to remain competitive with his or her peers, and as an
opportunity to differentiate themselves at moments where this may be required, such as in
job interviews or with lenders for new work and business acquisition. As more people
become professionally qualified with similar qualifications, CPD becomes more
important as a means of separating yourself from the pack. A planned approach to
Continuing Professional Development allows an individual to put themselves in charge of
their career development and work-related ambitions. Personal empowerment of learning

brings with it an increase in confidence and resulting abilities, all of which correlate to an
improvement of capability for their employment environment.
Importance of CPD for employers
The responsibility for completing Continuing Professional Development lies ultimately

with the individual, often within the context of their membership and involvement with
industry professional bodies or institutes. However, more and more employers are taking
a proactive and supportive role with the CPD required by their employees.
Aside from industry associations, the importance of CPD within the learning sector and
general enterprise is growing, as more employers see the benefits of a more highly
skilled, motivated, and committed workforce.
There is a common misunderstanding among some employers that CPD takes significant
time which may result in periods of being “out of the business”. However, the availability
of more flexible CPDs suited for business requirements has increased significantly in
recent years, with the introduction of online learning, short courses, and half-day
workshops, as well as distance learning and educational exhibitions. These can provide
CPD learning seminars alongside new business revenue and networking opportunities.
(Anon., 2022)
Activity List Position Name
Giving the team Leader Ramesh

Give backup help
project
Listing down the things Organizer Naleef, Samhan
of the event
Give back help Secretary Shehan
Documenting the list Documenter Kavindi
contents
Collect notes presenter Shan, Sadeep
Improve communication Accountant Musharriff, Hashan
skill
Take a clear of the Photographer Isuru, Sadeep

project and bring it to a
design
Should work on each Moderator Shakeef, Chathuranga
position Prepare the
contents in an order
Make wise decisions
Designing the poster Designer Hansika, Shakeel
Accessing the social marketing Arham, Shakeef
media (e-business)
Research contents Tutor Zalha,pavithra
Gun chart for preparation

Conclusion
"Professional Practice" has had a significant impact on both my team and I. It has
taught us the value of collaboration and the application of group thinking to our
professional trajectories. I learned a lot during the training session itself and
developed a lot of new experiences and abilities. At first, I believed that professional
practice, or "PP," was a simple subject and unrelated to our technical background,
but this was incorrect. Professional practice served as the cornerstone upon which
ethical and respectable professions were constructed. This thorough report clearly
describes the nature of our incident, the issues we encountered, the approaches we
used to find solutions, and a summary of the numerous theoretical elements involved
in becoming a professional.
The report includes a thorough theoretical examination of collaboration, team

dynamics, work ethics, problem-solving approaches, and many other topics in
addition to the group training event we underwent. I believe the reader now has a
better understanding of our training session as well as what it takes to be a
professional in a certain sector.

References
Anon., 2020. Orangeworkers. [Online]
Available at: https://www.orangeworks.ie/blog-team-dynamics/#:~:text=Team%20dynamics
%20in%20the%20workplace%20are%20important%20because,line.%20Why%20Having
%20Good%20Team%20Dynamics%20Is%20Important
Anon., 2021. Project management skills. [Online]

Available at: https://www.project-management-skills.com/problem-solving-techniques.html
Anon., 2022. cpduk. [Online]

Available at: https://cpduk.co.uk/news/importance-of-cpd
knowledgehut, 2022. knowledgehut. [Online]

Available at: https://www.knowledgehut.com/tutorials/project-management/motivation-
theories
[Accessed 1 11 2022].
lexiehearing, 2020. lexiehearing. [Online]

Available at: https://lexiehearing.com/us/library/verbal-and-non-verbal-communication?
sscid=71k6_glfwy&utm_source=shareasale&utm_medium=affiliate&utm_campaign=742098
[Accessed 1 11 2022].
Mankin, N., 2022. firmbee. [Online]

Available at: https://firmbee.com/what-is-team-dynamics
[Accessed 30 10 2022].
personio, 2022. personio. [Online]

Available at: https://www.personio.com/hr-lexicon/professional-development/
[Accessed 1 11 2022].
Peterson, C., 2022. Resume Genius. [Online]

Available at: https://resumegenius.com/blog/resume-help/interpersonal-skills
[Accessed 30 10 2022].
psychologytoday, 2022. psychologytoday. [Online]

Available at: https://www.psychologytoday.com/us/basics/motivation
[Accessed 30 10 2022].
setapp, 2022. setapp. [Online]

Available at: https://setapp.com/business/why-teamwork-is-important
[Accessed 20 11 2022].

Grading Rubric
Grading Criteria Achieved Feedback
LO1 Demonstrate a range of interpersonal and transferable

communication skills to a target audience.
P1 Demonstrate, using different communication styles and

formats, that you can effectively design and deliver a training
event for a given target audience.
P2 Demonstrate that you have used effective time

management skills in planning an event.
M1 Design a professional schedule to support the planning

of an event, including contingencies and justifications of time
allocated.
D1 Evaluate the effectiveness and application of

interpersonal skills during the design and delivery of a
training event.

LO2 Apply critical reasoning and thinking to a range of
problem-solving scenarios.
P3 Demonstrate the use of different problem-solving

techniques in the design and delivery of an event.
P4 Demonstrate that critical reasoning has been applied to a

given solution.
M2 Research the use of different problem-solving techniques

used in the design and delivery of an event.
M3 Justify the use and application of a range of solution

methodologies.
D2 Critique the process of applying critical reasoning to a

given task/activity or event.

LO3 Discuss the importance and dynamics of working
within a team and the impact of the team working in
different environments.
P5 Discuss the importance of team dynamics in the success

and/or failure of group work.
P6 Work within a team to achieve a defined goal.
M4 Analyse team dynamics, in terms of the roles group

members, play in a team and the effectiveness in terms of
achieving shared goals.
D3 Provide a critical evaluation of your own role and

contribution to a group scenario.
LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the workplace and
higher-level learning.
P7 Discuss the importance of CPD and its contribution to

own learning.
P8 Produce a development plan that outlines responsibilities,

performance objectives, and required skills, knowledge, and
learning for your own future goals.
M5 Compare and contrast different motivational theories

and the impact they can have on performance within the
workplace.
D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.

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PROFESSIONAL PRACTICE

Do the assessment criteria awarded

Is the Pass/Merit/Distinction grade

Is the feedback to the student:

• Identifying opportunities for

Does the assessment decision need

Assessor signature Date

Internal Verifier signature Date

1|Page E. Shehan Wasala Professional

Assessor signature Date

Programme Leader signature

3|Page E. Shehan Wasala Professional Practice Unit 4

Assignment Number 1 Assessor

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Grade: Assessor Signature: Date:

Grade: Assessor Signature: Date:

Signature & Date:

4|Page E. Shehan Wasala Professional Practice Unit 4

Feedback: Student to Assessor

Assessor signature Date

5|Page E. Shehan Wasala Professional Practice Unit 4

Pearson Higher Nationals in

6|Page E. Shehan Wasala Professional Practice Unit 4

Word Processing Rules

7|Page E. Shehan Wasala Professional Practice Unit 4

8|Page E. Shehan Wasala Professional Practice Unit 4

1. I know that plagiarism is a punishable offence because it constitutes theft.

Shehan Wasala Date:2022/08/07

9|Page E. Shehan Wasala Professional Practice Unit 4

Unit Number and Title Unit 3: Professional Practice

Academic Year 2021/22

Unit Tutor Mr. Selvam

Assignment Title Work Related Learning Report: Design and Deliver a

Issue Date 21/02/2022

Submission Date 07/08/2022

IV Name & Date

11 | P a g e E. Shehan Wasala Professional Practice Unit 4

LO1 Demonstrate a range of interpersonal and transferable communication skills to a

12 | P a g e E. Shehan Wasala Professional Practice Unit 4

 the skills required to make the event successful

Need to be thoroughly considered.

13 | P a g e E. Shehan Wasala Professional Practice Unit 4

14 | P a g e E. Shehan Wasala Professional Practice Unit 4

15 | P a g e E. Shehan Wasala Professional Practice Unit 4

1.1 Interpersonal and transferable communication skills

16 | P a g e E. Shehan Wasala Professional Practice Unit 4

Importance of interpersonal skills

Strong interpersonal skills are a key indicator of success in a working environment.

 Cooperate with teammates to solve difficult problems

17 | P a g e E. Shehan Wasala Professional Practice Unit 4

Emotionally intelligent employees are particularly effective in customer-facing roles as

Here are some qualities that contribute to emotional intelligence:

18 | P a g e E. Shehan Wasala Professional Practice Unit 4

19 | P a g e E. Shehan Wasala Professional Practice Unit 4

20 | P a g e E. Shehan Wasala Professional Practice Unit 4

Different Communication Styles and formats

The act of communicating through written or oral languages, written or graphic

21 | P a g e E. Shehan Wasala Professional Practice Unit 4

Type of Non-Verbal communication

Eye contact is a big component of non-verbal communication. Making eye contact

22 | P a g e E. Shehan Wasala Professional Practice Unit 4

Group members and their roles.