[Year]

PROFESSIONAL PRACTICE
UNIT - 03
NIYAS NALEEF
Higher Nationals
Internal verification of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Programme title BTEC Higher National Diploma in Computing

MR.SELVEM
Assessor Internal Verifier
Unit 03: Professional Practice
Unit(s)
Work Related Learning Report: Design and Deliver a Training
Assignment title
Programme

NIYAS NALEEF (E137914)

Student’s name

List which assessment Pass Merit Distinction

criteria the Assessor has
awarded.
INTERNAL VERIFIER CHECKLIST

Do the assessment criteria awarded

match those shown in the assignment Y/N
brief?

Is the Pass/Merit/Distinction grade

awarded justified by the assessor’s
Y/N
comments on the student work?
Has the work been assessed
Y/N
accurately?
Is the feedback to the student:
Give details:

• Constructive?
Y/N
• Linked to relevant assessment
criteria? Y/N

• Identifying opportunities for

improved performance?
Y/N

• Agreeing actions? Y/N

Does the assessment decision need

Y/N
amending?
Assessor signature Date

Internal Verifier signature Date

Programme Leader signature (if
Date
required)
 Confirm action completed
Remedial action taken

Give details:

Assessor signature Date

Internal Verifier
Date
signature

Programme Leader signature

Date
(if required)

NIYAS NALEEF PROFESSIONAL PRACTICE 2

Higher Nationals - Summative Assignment Feedback Form
Student Name/ID NIYAS NALEEF (E137914)

Unit Title Unit 03: Professional Practice

Assignment Number 1 Assessor

05/07/2022 Date Received
Submission Date
1st submission
Date Received 2nd
Re-submission Date
submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction P1 P2 M1 D1
Descripts

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & Distinction P3 P4 M2 M3 D2
Descripts

LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Pass, Merit & Distinction P5 P6 M4 D3
Descripts

LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & Distinction P7 P8 M5 D4
Descripts

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature & Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and grades
decisions have been agreed at the assessment board.

NIYAS NALEEF PROFESSIONAL PRACTICE 3

Assignment Feedback
Formative Feedback: Assessor to Student

Action Plan

Summative feedback

Feedback: Student to Assessor

Assessor signature Date

Student signature Date

NIYAS NALEEF PROFESSIONAL PRACTICE 4

 Pearson Higher Nationals in
Computing
Unit 03: Professional Practice
Assignment 01

NIYAS NALEEF PROFESSIONAL PRACTICE 5

General Guidelines

1. A Cover page or title page – You should always attach a title page to your assignment. Use previous
page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printed on A4 sized papers. Use single side printing.
5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.

Word Processing Rules

1. The font size should be 12 point, and should be in the style of Time New Roman.
2. Use 1.5 line spacing. Left justify all paragraphs.
3. Ensure that all the headings are consistent in terms of the font size and font style.
4. Use footer function in the word processor to insert Your Name, Subject, Assignment No, and
Page Number on each page. This is useful if individual sheets become detached for any reason.
5. Use word processing application spell check and grammar check function to help editing your
assignment.

Important Points:

1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the compulsory
information. eg: Figures, tables of comparison etc. Adding text boxes in the body except for the
before mentioned compulsory information will result in rejection of your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late submissions
will not be accepted.
3. Ensure that you give yourself enough time to complete the assignment by the due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as illness, you
may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You will then
be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text citation and
a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade could be
reduced to A REFERRAL or at worst you could be expelled from the course

NIYAS NALEEF PROFESSIONAL PRACTICE 6

Student Declaration

I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present it as
my own without attributing the sources in the correct form. I further understand what it means to copy
another’s work.

1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be my own,
and where I have made use of another’s work, I will attribute the source in the correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is not
attached to the assignment.

E137914@esoft.academy 05/07/2022
Student’s Signature: Date:
(Provide E-mail ID) (Provide Submission Date)

NIYAS NALEEF PROFESSIONAL PRACTICE 7

Higher National Diploma in Business
Assignment Brief
Student Name /ID Number NIYAS NALEEF (E137914)

Unit Number and Title Unit 3: Professional Practice

Academic Year 2021/22

Unit Tutor

Assignment Title Work Related Learning Report: Design and Deliver a

Training Programme

Issue Date 21/02/2022

Submission Date 05/07/2022

IV Name & Date

Submission format

The submission should be in the form of an individual report written in a concise, formal business style using
single spacing (refer to the assignment guidelines for more details). You are required to make use of
headings, paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using Harvard referencing system. Please provide in-text citation and a list of references using
Harvard referencing system. Please note that this is an activity-based assessment and your report should
include evidences to the activities carried out individually and/or in a group.

To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6
members.

NIYAS NALEEF PROFESSIONAL PRACTICE 8

 Unit Learning Outcomes:

LO1 Demonstrate a range of interpersonal and transferable communication skills to a

target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher-level learning.

NIYAS NALEEF PROFESSIONAL PRACTICE 9

 Scenario

Assume yourself as the event coordinator working in an event planning organization specialized in delivering
trainings on IT and soft skills. you have been appointed to design and deliver a training event on IT /Soft Skills
to an identified audience. You are required to complete the project within 2 months and the training plan
and resources should be finalized as per the requirement of the client.

You are required to form a group of not more than 6 members in order to carry out the event. The event will
be headed by an event manager/ leader and each group member will be assigned a set of tasks. While
designing and delivering the event,

• the skills required to make the event successful

• challenges faced during the design/ delivery
• Critical evaluation of the problems, challenges faced and the methods used to overcome them
• The need for continuously develop in a professional environment

Need to be thoroughly considered.

At the end of the event, produce an individual report by each member covering the following tasks.

Task 1:

Demonstrate how you are planning to effectively deliver the training event by designing a professional
project plan with following details.

• Roles appointed to group members and an evaluation of interpersonal skills of each member that
justifies the assigned role in the team.
• Goal and objectives of the project
• Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings
• Challenges/ problems identified and the plan to overcome them
• A project schedule with the activities, milestones and contingencies identified.

NIYAS NALEEF PROFESSIONAL PRACTICE 10

 Task 2

Research different problem-solving techniques that can be used to solve the identified problems in task 1
and demonstrate how critical reasoning can be applied to identify a solution to the identified problems.

Critically evaluate the solution methodology used to solve one of the identified problems and justify how
selected methodology helped you to successfully solve the problem and achieve the project objectives.

Task 3

Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate
your own role and contribution to the group for the completion of the training event.

Discuss the importance of having dynamic team members in a group to meet its goals by referring to the
role assigned to the group members and analyse how team dynamics among your group members effectively
helped to achieve the shared project goal.

Task 4

Discuss with examples, the importance of continuous professional development (CPD) in a work setting by
evaluating the range of CPD criteria that can be used to measure the effectiveness of your employees in your
organization.

Produce a continuous professional development (CPD) plan using the criteria identified above with relevant
to the responsibilities, required skills, performance objectives for the members of your team. Compare and
contrast different motivational theories and discuss how they can be helpful to improve the performance of
the team members and meet the objectives of the developed CPD plan.

NIYAS NALEEF PROFESSIONAL PRACTICE 11

Table of Contents
Acknowledgment .................................................................................................................................... 14
The project plan ...................................................................................................................................... 15
Introduction ............................................................................................................................................ 15
Group members and their roles. ............................................................................................................ 15
Goals and objectives ............................................................................................................................... 19
Evidence for the meetings and outcomes .......................................................................................... 19
Project schedule.................................................................................................................................. 23
Problems and challenges faced .......................................................................................................... 24
Contingency plan. ............................................................................................................................... 25
The smart goals ....................................................................................................................................... 26
Final agenda ........................................................................................................................................ 29
Interpersonal skills .................................................................................................................................. 30
Verbal communication ........................................................................................................................ 30
Non- verbal communication ............................................................................................................... 31
Why are interpersonal skills important?............................................................................................. 32
Problems and solving techniques ........................................................................................................... 32
Evaluation for the solution methodology ............................................................................................... 33
SWOT analysis ..................................................................................................................................... 34
Evaluation of my own role and contribution ......................................................................................... 37
Dynamic team ......................................................................................................................................... 37
Difference between team and dynamic team .................................................................................... 37
How dynamic team helped our project .............................................................................................. 38
Team is about playing team roles to our advantage .......................................................................... 38
Continuous professional development .................................................................................................. 39
Importance of continuous professional development (CPD) ............................................................. 40
Professional development plan .......................................................................................................... 41
Group members and performance with in the workplace ................................................................ 43
Gantt chart .......................................................................................................................................... 44
References .................................................................................................................................................. 45

NIYAS NALEEF PROFESSIONAL PRACTICE 12

Figure 1 Evidence for online meeting ......................................................................................................... 19
Figure 2 Evidence for online meeting ......................................................................................................... 20
Figure 3 Evidence for PHYSICAL MEETING .................................................................................................. 21
Figure 4 getting for the workshop ............................................................................................................. 21
Figure 5 preparing for the workshop .......................................................................................................... 22
Figure 6 presenting ..................................................................................................................................... 22
Figure 7 project schedule Gantt chart ........................................................................................................ 23
Figure 8 smart ............................................................................................................................................. 26
Figure 9 swot ............................................................................................................................................... 35
Figure 10 swot............................................................................................................................................. 36
Figure 11 Gantt chart .................................................................................................................................. 44

Table 2 group members and their roles ..................................................................................................... 15

Table 3 final agenda .................................................................................................................................... 29
Table 4 Group members and performance with in the workplace............................................................ 43

NIYAS NALEEF PROFESSIONAL PRACTICE 13

Acknowledgment

I would like to convey my special thanks and compliment to my lecturer for giving me full
assistance throughout this module known as Professional practice. Especially thank you for
giving me reasonable feedbacks for this assignment. Additionally, I would like to thank all my
friends and parents who encouraged me in completing this assignment victoriously I am
overwhelmed in all modesty and gratitude to acknowledge my depth to all who have helped me
put these ideas to the assignment. I would like to thank all for collecting essential data that is
suitable for this document. By giving me different ideas was the main thing that made this
assignment unique.

Thank you,

Regards

NALEEF.

NIYAS NALEEF PROFESSIONAL PRACTICE 14

The project plan

Introduction

Our professional practise lecturer Mr. Selvam divided the whole batch into two main groups
Group 01 and Group 02 .We are in Group 02 .Our team members discussed a variety of themes
during our first meeting, but we ultimately decided to the final workshop on IT (E-MONEY)

As the team member I put up a strategy and my vision for the final workshop. They all supported
my plan and offered suggestions to make it better. Mr. Selvam instructed us to establish roles and
divide the work in order to keep things simple. I decide to take point as the group member with
leader’s approval.

Before deciding on their positions, I got to know each individual personally. We held our weekly
meeting on every Monday lunch brake as we had lectures on Monday during the first semester.
Eventually after facing unexpected issues, we held our workshop successfully.

Group members and their roles.

TABLE 1 GROUP MEMBERS AND THEIR ROLES

Team Members Roles Activities

Kavinda Ramesh Leader 01.The Motivator. Motivation
can vary from person to
person. ...
02.The Mentor. Being guided
in the right direction is
essential to success. ...
03.The Learner. Always aim
to be better person today than
you were yesterday! ...
04.The Communicator. ...

NIYAS NALEEF PROFESSIONAL PRACTICE 15

 05.The Navigator.
Niyas Naleef Organizer 01-arrange meetings and
events
02- making schedules
03-coordinating events
04-organise the final event
05-works with the team to
achieve the success
Samhan Organizer 01. To organize meetings
02. Maintain the register and
contacts
03. Organize the final event
04. Address to all team
members
05. Organize and schedule the
meetings and events
Shehan Secretary 01.keeps formal records of
the group’s process and
decisions
02.managing the meetings
and other works.
03.communication and
correspondence.
04.selecting an event.
05.goal setting for special
events and conference.
Kavindi Documenter 01.Record attendance.
02.Record meeting
discussions.
03.Filing the necessary facts.
04.Mentioning decisions

NIYAS NALEEF PROFESSIONAL PRACTICE 16

 05.Preparation of final report.
Ihsanullah Presenter 01. Done most of the
presentation
02. Helped team members to
present their part of the
presentation
03.gathered information
about the presentation
04. Giving ideas about the
presentation
05. Well co - ordinated to the
group project
Isuru Photographer gathering photographs,
screenshots on meetings and
the workshop.
Sadheep Presenter 01. Done most of the
presentation
02. Helped team members to
present their part of the
presentation
03.gathered information
about the presentation
04. Giving ideas about the
presentation
05. Well co - ordinated to the
group project
Ishanullah Moderator As an online moderator, you
are going to be responsible
for taking a look at what
people post on the forum.
You will need to make sure

NIYAS NALEEF PROFESSIONAL PRACTICE 17

 that everyone who shares
information abides by the
rules of the forum.
Chathuranga Moderator As an online moderator, you
are going to be responsible
for taking a look at what
people post on the forum.
You will need to make sure
that everyone who shares
information abides by the
rules of the forum.
Hansika Designer designing the poster,
PowerPoint slides,
registration forms and
feedback forms.
Shakeel Designer designing the poster,
PowerPoint slides,
registration forms and
feedback forms.
Arham Marketer Promotes our workshop
posters
Musharriff Accountant Preparing and maintaining
important financial reports

Hashan Accountant Preparing and maintaining

important financial reports

Sempathi Photographer gathering photographs,

screenshots on meetings and
the workshop

NIYAS NALEEF PROFESSIONAL PRACTICE 18

 Pavithra Tutor Maintain the register and
schedule

Goals and objectives

Our goal is teaching the people to how to earn money in online and showing the correct earning
path.

As a first step in launching this project, jobs were initially assigned based on each person's prior
training and expertise. To monitor the timeline and our progress in line with it, a Gantt chart was
prepared. In order to receive comments on everyone's work, we regularly shared our work in a
what's app group. In order to determine whether we were effective in getting our message
through, we also created a feedback form that participants could fill out.

Our goal was to successfully complete the project within a time frame of 2 months and the
workshop was delivered on the 26th of May 2022.

Evidence for the meetings and outcomes

FIGURE 1 EVIDENCE FOR ONLINE MEETING

NIYAS NALEEF PROFESSIONAL PRACTICE 19

FIGURE 2 EVIDENCE FOR
ONLINE MEETING

NIYAS NALEEF PROFESSIONAL PRACTICE 20

FIGURE 3 EVIDENCE FOR PHYSICAL MEETING

FIGURE 4 GETTING FOR THE WORKSHOP

NIYAS NALEEF PROFESSIONAL PRACTICE 21

FIGURE 5 PREPARING FOR THE WORKSHOP

FIGURE 6 PRESENTING

NIYAS NALEEF PROFESSIONAL PRACTICE 22

Project schedule

To complete the project in a successful manner, a proper plan is required, as the team leader
wanted to create a project plan and during the creation of the plan, we made our overall schedule.
Different tasks were done within these weeks as shown below.

FIGURE 7 PROJECT SCHEDULE GANTT CHART

NIYAS NALEEF PROFESSIONAL PRACTICE 23

Problems and challenges faced

As working together as a team, different perspectives and contrasting personalities result in

difficulties to get everyone on common grounds. As a team, we must make compromises and
always try to find the best idea out of all the contrasting ideas to optimize our final workshop as a
successful one. Having weekly meetings and constant updates on the WhatsApp group proved as
very effective way to collaborate within in the team. Nonetheless problems and challenges came
up along our time frame.

Mentioned below are some of the problems we faced

• Repeating yourself over and over again

• You have no idea who is talking to you
• External noises and disturbance from the background
• Technology could fail

Role Uncertainty

Role uncertainty is one of the most common challenges of teamwork. There are a lot of
differences between working as an individual employee and working as part of a team. When
you work with a team, your responsibilities will be shared with other team members. This
Culture of Shared Responsiveness Mite V a Little Heart to Get Used to If You Have Never Work
with A Team Before. Working with Money Beep Can Create a Confession on Your Role in the
Team, Resulting Multiple Beep Tagging Up the Same Response Or Leave Out Some Vital Task.
Asking the Manager of the Team Clearly About Your Role in the Team Good Help Away These
Situations.

Lack Of Trust

When you work as an individual, you get used to making decisions and completing tasks
individually. But when you work with a team, you have to trust your teammates and let them
make some decisions for the team Sometimes, team members make mistakes and you may find it
difficult to trust them in any other decision.

NIYAS NALEEF PROFESSIONAL PRACTICE 24

Unclear Goals

Some employees perform better when working as a team, while some do better than individual
contributors. One of the reasons for this could be to set the right goals. As an individual
contributor you can easily set the right goals for yourself, but when you are a part of the team,
you need to consider your teammates before setting goals. One of the most common causes of
conflicts in teams is the ambiguity of goals. If you're not on the same page with your other team
mates about your goals, it affects the productivity of the entire team, so get in touch with the
team/manager and be clear about your goals.

Contingency plan.
We knew from the very first start that no matter how well we planned our workshop, there were
certain factors out of our control that would contradict to our initial plan since we’ve faced it
countless times during the pandemic times. we originally planned to hold the workshop to a
physical audience but due to the state of the emergency in Sri Lanka, we had to change our plan
to hold the event online through zoom application.

NIYAS NALEEF PROFESSIONAL PRACTICE 25

The smart goals

Goals are part of every aspect of business/life and provide a sense of direction, motivation, a
clear focus , and clarify importance. By setting goals, you are providing yourself with a target to
aim for. A SMART goal is used to help guide goal setting. SMART is an acronym that stands
for Specific, Measurable, Achievable, Realistic, and Timely. Therefore, a SMART goal
incorporates all of these criteria to help focus your efforts and increase the chances of achieving
your goal.

FIGURE 8 SMART

NIYAS NALEEF PROFESSIONAL PRACTICE 26

SMART goals are:

• Specific: Well defined, clear, and unambiguous

• Measurable: With specific criteria that measure your progress toward the
accomplishment of the goal

• Achievable: Attainable and not impossible to achieve

• Realistic: Within reach, realistic, and relevant to your life purpose

• Timely: With a clearly defined timeline, including a starting date and a target date. The
purpose is to create urgency.

Specific SMART Goals

Goals that are specific have a significantly greater chance of being accomplished. To make a
goal specific, the five “W” questions must be considered:

1. Who: Who is involved in this goal?

2. What: What do I want to accomplish?
3. Where: Where is this goal to be achieved?
4. When: When do I want to achieve this goal?
5. Why: Why do I want to achieve this goal?

For example, a general goal would be “I want to get in shape.” A more specific goal would be “I
want to obtain a gym membership at my local community center and work out four days a week
to be healthier.”

Measurable SMART Goals

A SMART goal must have criteria for measuring progress. If there are no criteria, you will not
be able to determine your progress and if you are on track to reach your goal. To make a goal
measurable, ask yourself:

1. How many/much?
2. How do I know if I have reached my goal?
3. What is my indicator of progress?

NIYAS NALEEF PROFESSIONAL PRACTICE 27

For example, building on the specific goal above: I want to obtain a gym membership at my local
community center and work out four days a week to be healthier. Every week, I will aim to lose
one pound of body fat.

Achievable SMART Goals

A SMART goal must be achievable and attainable. This will help you figure out ways you can
realize that goal and work towards it. The achievability of the goal should be stretched to make
you feel challenged, but defined well enough that you can actually achieve it. Ask yourself:

1. Do I have the resources and capabilities to achieve the goal? If not, what am I missing?

2. Have others done it successfully before?

Realistic SMART Goals

A SMART goal must be realistic in that the goal can be realistically achieved given the available
resources and time. A SMART goal is likely realistic if you believe that it can be accomplished.
Ask yourself:

1. Is the goal realistic and within reach?

2. Is the goal reachable, given the time and resources?
3. Are you able to commit to achieving the goal?

Timely SMART Goals

A SMART goal must be time-bound in that it has a start and finish date. If the goal is not time-
constrained, there will be no sense of urgency and, therefore, less motivation to achieve the goal.
Ask yourself:

1. Does my goal have a deadline?

2. By when do you want to achieve your goal?

For example, building on the goal above: On August 1, I will obtain a gym membership at my
local community center. In order to be healthier, I will work out four days a week. Every week, I
will aim to lose one pound of body fat. By the end of August, I will have realized my goal if I
lose four pounds of fat over the course of the month. (Anon., 2022)

NIYAS NALEEF PROFESSIONAL PRACTICE 28

Final agenda
TABLE 2 FINAL AGENDA

Time Work Responsible person

8.00AM All the team members All

attended the block b room no
07

9.30AM Rehearsal All

10.30AM Sharing the logging link All

11.00AM Start the presentation Ishanullah, sadeep, Ramesh

11.00AM Welcome speech Ramesh
11.05AM Start the main part and Ishanullh
introduction
11.45AM Describing about binary Ramesh
trading
12.10PM Describing about eBay drop Sadeep
shipping
12.30PM Describing about freelancer Samhan
12.55PM Getting Participants feedbacks All
1.00PM Final speech (thanks speech) Ramesh
1.10PM Finishing the presentation and All
ending the Program

with the use of SMART time management we achieved a programme successfully and
efficiently

NIYAS NALEEF PROFESSIONAL PRACTICE 29

Interpersonal skills

Verbal communication

In many personal meetings between people, the starting time of conversation is very important
because the first impression has an impact on further success and future communication. Verbal
Communication is indeed crucial to learn that good oral communication cannot be fully ignored
from non-oral communication in the form of our body language, tone of the sound, and
expressions of the face.

Speaking with clarity, being silent and focused, being well behaved, and following some of the
general rules of behaviour altogether will help in the process of oral or verbal communication.
The verbal part of communication refers to the words that we choose, and how they are heard
and interpreted.

• Speaking with clarity and a good choice of words is beneficial.

• How we choose words and how they are interpreted is also important.

• Nonoral communication is equally as important as oral communication.

• The overall behaviour is also important.

• Being silent and focused is equally important.

Verbal communication skills

There are basically two communication skills widely accepted. They are known as Effective
speaking and active listening. Effective speaking involves three major areas, i.e., what words we
choose, how we use those words, and how we connect it with nonverbal communication.

All these factors affect the spread of our message, and how well it is received and understood by
our audience.

NIYAS NALEEF PROFESSIONAL PRACTICE 30

 • Effective speaking involves how well we choose our words.

• Active listening involves how patiently we hear others.

• These factors affect the transmission of messages.

• Saves a lot of time and money.

• These skills bring a positive response. (Anon.)

Non- verbal communication

Non-verbal communication occurs without using any oral or written word.

Instead of written or oral words , it relies on various non-verbal cues like physical movements,
tasks, colours, signs, symbols, signals charts, etc. to express feelings, attitudes or information.

Although no word is used in non-verbal communication, it can effectively communicate many

human feelings more accurately than verbal methods of communication.

Common types of nonverbal communication are; eye contact, facial expressions, gestures,
posture and body orientation, body language, touch, para-linguistic, silence.

Types of Nonverbal Communication

• Eye contact,
• Facial expressions,
• Gestures,
• Posture and body orientation,
• Body Language,
• Space and Distance,
• Proximity,
• Para-linguistic,
• Humour
• Touch,

NIYAS NALEEF PROFESSIONAL PRACTICE 31

 • Silence,
• Personal Appearance,
• Symbol,
• Visual Communication. (Anon., n.d.)

Why are interpersonal skills important?

When you’re applying for jobs, it’s easy to focus on all of your hard skills and forget about the
importance of including soft skills like your interpersonal abilities.

Strong interpersonal skills are a key indicator of success in a working environment. Benefits can
include, for example, the ability to:

• Cooperate with teammates to solve difficult problems

• Build collaborative relationships with colleagues

• Understand and meet the needs of clients and customers

• Effectively lead and manage others

On the other hand, lacking interpersonal skills can lead to miscommunication or

misunderstandings with co-workers or management that have the potential to lead to bigger
conflicts.

Improving your interpersonal skills can help you to foster a harmonious workplace, mend any
relationships that are disruptive to your ability to work effectively, and free up your time and
energy to focus on doing your best work. (peterson, 2022)

Problems and solving techniques

• Repeating yourself over and over again

Solution - Make sure you know everyone's name if it's a meeting that involves several
participants. This can be very useful in attracting one's attention because people pay more

NIYAS NALEEF PROFESSIONAL PRACTICE 32

 attention if their name is mentioned in a meeting. So, to complete every virtual meeting,
remember to start each sentence with someone's name.

• You have no idea who is talking to you

Solution - Lead the effort. Use all means to make sure everyone knows you as soon as
you start talking. This will make it easier for people to ask you a question or call you by
name when you need your feedback. This is possible if you introduce yourself several
times when you start talking in order to familiarize other members with your name and
voice.

• External noises and disturbance from the background

Solution - Ensure that high-level etiquette guidelines are framed and set to allow the
meeting to be held smoothly.

• Technology could fail

Prepare a backup plan in case of any technical glitch. While technical issues such as poor
Wi-Fi connectivity, call cutting, and device failure cannot be completely prevented, it is
still recommended that you try to hold virtual meetings as the meeting continues and talks
ensures that everyone in the crowd is on the same page.

Evaluation for the solution methodology

Through the use of problem-solving methodologies, a situation or problem can be examined and
solutions put into action. It is possible to optimize various approaches for various applications.

Employers are looking for individuals who can recognize important questions in a range of work
situations, explain them, and lead to better answers. They need personnel who can apply a

NIYAS NALEEF PROFESSIONAL PRACTICE 33

variety of problem-solving strategies and can explain why they choose a particular course of
action or solution.

You can find techniques and solutions in this section to assist you in resolving challenging
issues. This covers stages for comprehending an issue, coming up with solutions, putting them
into practice, and assessing the outcomes.

Problem – solving strategy.

1. Specify the problem
2. Analyse the problem
3. Creating possible solutions
4. Evaluate possible solutions
5. Choose a solution

SWOT analysis

SWOT (strengths, weaknesses, opportunities, and threats) analysis is a framework used to

evaluate a company’s competitive position and to develop strategic planning. SWOT analysis
assesses internal and external factors, as well as current and future potential.

A SWOT analysis is designed to facilitate a realistic, fact-based, data-driven look at the strengths
and weaknesses of an organization, initiatives, or within its industry. The organization needs to
keep the analysis accurate by avoiding pre-conceived beliefs or Gray areas and instead focusing
on real-life contexts. Companies should use it as a guide and not necessarily as a prescription.

NIYAS NALEEF PROFESSIONAL PRACTICE 34

FIGURE 9 SWOT

Strengths

Strengths describe what an organization excels at and what separates it form the competition. A
strong brand, loyal customer base, a strong balance sheet, unique technology, and so on. For
example, a hedge fund may have developed a proprietary trading strategy that returns market-
beating results. It must then decide how to use those results to attract new investors.

Weaknesses

Weaknesses stop an organization from performing at its optimum level. They are areas where the
business needs to improve to remain competitive: a weak brand, higher-than-average turnover,
high levels of debt, an inadequate supply chain, or lack of capital.

Opportunities

Opportunities refer to favourable external factors that could give an organization a competitive
advantage. For example, if a country cuts tariffs, a car manufacturer can export its cars into a
new market, increasing sales and market share.

NIYAS NALEEF PROFESSIONAL PRACTICE 35

Threats

Threats refer to factors that have the potential to harm an organization. For example, a drought is
a threat to a wheat-producing company, as it may destroy or reduce the crop yield. Other
common threats include things like rising costs for materials, increasing competition, tight labour
supply. and so on.

Strengths Weaknesses
1. What is our competitive advantage? 1. Where can we improve?
2. What resources do we have? 2. What products are underperforming?
3. What products are performing well? 3. Where are we lacking resources?
Threats
Opportunities
1. What new regulations threaten
1. What technology can we use to improve
operations?
operations?
2. What do our competitors do well?
2. Can we expand our core operations?
3. What consumer trends threaten
3. What new market segments can we explore?
business?
FIGURE 10 SWOT

(KENTON, 2021)

NIYAS NALEEF PROFESSIONAL PRACTICE 36

Evaluation of my own role and contribution

Organizing skills, ORANIZER: -

Effective communication,
Extrovert personality,
NIYAS NALEEF
collaboration skills, cheerful
outlook.
1. arrange meetings and
events
2. making schedules
3. coordinating events
4. organise the final event
5.works with the team to
achieve the success

I’m the organizer for the group. I’m responsible for the teamwork. I arranged physical meetings
to plan the event and I have created a WhatsApp group also. I arranged laptop to conduct the
workshop

Dynamic team

Team dynamics are the unconscious, psychological forces that influence the direction of a team’s
behaviour and performance. They are like undercurrents in the sea, which can carry boats in a
different direction to the one they intend to sail.
Team dynamics are created by the nature of the team’s work, the personalities within the team,
their working relationships with other people, and the environment in which the team works.
Team dynamics can be good - for example, when they improve overall team performance and/or
get the best out of individual team members. They can also be bad - for example, when they
cause unproductive conflict, demotivation, and prevent the team from achieving its goals.

Difference between team and dynamic team

Although team dynamics are very similar to group dynamics, and the terms are often used
interchangeably, there is an essential difference. Groups are a social community, consisting of
two or more people who have something in common. A team is a special instance of a group in
which the commonality is a shared goal. This fact, itself, creates a dynamic between team
members because they are dependent on each other for success. For example, a sports team wins
or loses as a whole.

NIYAS NALEEF PROFESSIONAL PRACTICE 37

The word “team” is sometimes used, incorrectly, to refer to a group. For example, many sales
“teams” are groups - because the sales people are incentivised individually. A sales person wins
commission based on his/her own sales, and is not affected by the performance of other sales
people. (P.Myers, 2013)

How dynamic team helped our project

All our members worked with dynamic team in dynamic team if one’s failure is everyone’s
failure and one’s success is everyone’s success that’s we successfully finished because we got
conflict with everyone and we built trust between us and got better success

Team is about playing team roles to our advantage

Team dynamics helps you play team roles to your advantage. By team roles, we mean Belbin’s
team roles. To be sure, they are based on decades of observation. Teams observed over long
periods of time in order to determine how teams work. Without a doubt, there is value in decades
of insight. In light of so much research, team roles work to explain how teams work together.
Being that, they provide a perspective in how to build teams. Furthermore, they can explain why
things go bad with teams.

Each of us has a set of favourite roles. What’s more, we can shift from one role to another.
Owing to our unique makeup and personality. Hence, getting a balanced team together is tricky.
At the same time, it is easier than you’d expect. We’ve explored the general theories in the first
part of this team dynamics series. (Teamwork, 2017)

NIYAS NALEEF PROFESSIONAL PRACTICE 38

Continuous professional development

Continuous professional development refers to the process of training and developing

professional knowledge and skills through independent, participation-based or interactive
learning. This form of learning allows professionals to improve their capabilities with the help of
certified learning. CPD courses for professionals should reflect their current expectations as well
as future ambitions. As your career develops, the knowledge and skills you require will also
evolve. This is where CPD will come to your rescue and help you steer your career in the future.

CPD can only be effective when:

• It is part of a planned process;

• There is a clear perspective on the improvement required;

• It is tailored individually to each professional;

• It is taught by people who have the necessary expertise, experience and skills.

In addition, professionals have to set their short-term and long-term objectives while
implementing a structured learning plan. They may also be required to record what they are
learning and the progress they make in order to keep track of the skills and knowledge they
obtain. CPD training helps professionals to:

• Stay up to date with the latest trends and learn new skills;

• Improve their performance at work;

• Boost their self-confidence;

• Enhance their professional reputation and future job prospects;

• Obtain concrete proof of their professionalism and commitment.

NIYAS NALEEF PROFESSIONAL PRACTICE 39

Importance of continuous professional development (CPD)

In an increasingly globalized and competitive society. The importance of continuous professional

development cannot be underestimated . the world’s industries are constantly evolving. Creating
exiting but challenging opportunities. the CPD allows individuals to regularly focus on key areas
of development and take appropriate measures to reduce knowledge deficits.

Continuing professional development is available to ensure that the individual develops his or
her skills and abilities when they are reasonably needed. In most cases, technical education is
achieved at this point and individual is now working in his or her specialized industry and
practise. Lifelong learning is important because it helps to ensure the future education is
appropriate. Accessible, and appropriate to ensure effective learning.

Continuous professional development programmes provide two-fold benefits — for the learner
and for the employer. Let’s take a look at the benefits of CPD for the learner:

• Improves intellect, personal skills and confidence.

• Opens doors to excellent future employment opportunities.
• Improves learning ability.
• Promotes independent learning.
• Demonstrates ambition and commitment to professional self-improvement.
• Relevant practical qualifications that will impress current and prospective employers

NIYAS NALEEF PROFESSIONAL PRACTICE 40

Now, take a look at the benefits of CPD for the employer

• Sets a high standard across the company for staff development.

• Improves productivity with the help of motivated and skilled employees.
• Endorses a learning culture in the organisation.
• Enhances the reputation of the company among prospective employees and clients.
• Increases employee retention.

Professional development plan

Name NIYAS NALEEF

Current education HND in computing

Diploma in computing

Started in 2021

Goal 01 Doing all studies at allocated time Started 2021 December

and covering all 4 Semester
12

End date June 6 2023

Goal 02 Improving coding languages Ongoing throughout first

semester

Goal 03 Complete the Top up Target December 2025

Goal 04 Apply for a Job in software

company

Required Skills and knowledge for above goals

• Completing the tasks in correct time

• Good knowledge about ICT
• Good time management
• Positive minded
• Fluent in required language
• Good in decision making
• Hardworking
• Positive minded
• Good communication skills

NIYAS NALEEF PROFESSIONAL PRACTICE 41

 Skills that I have

• Communicating skills
• Computer skills
• Interpersonal skills
• Leadership skills
• Problem solving skills
• Time management skills

NIYAS NALEEF PROFESSIONAL PRACTICE 42

TABLE 3 GROUP MEMBERS AND PERFORMANCE WITH IN THE WORKPLACE

Group members and performance with in the workplace

Name Performance with in the workplace

Ramesh Very good

Samhan Very good
Shehan Very good
Kavindi Good
Ihsanullah Very good
Isuru Good
Sadeep Very good
Chathuranga Good
Hansika Good
Shakeel Good
Arham Good
Musharif Good
Hashan Good
Sempathi Good
Pavithra Good

NIYAS NALEEF PROFESSIONAL PRACTICE 43

Gantt chart

FIGURE 11 GANTT CHART

NIYAS NALEEF PROFESSIONAL PRACTICE 44

References
Anon., 2022. CFI. [Online]
Available at: https://corporatefinanceinstitute.com/resources/knowledge/other/smart-goal/
[Accessed 3 JULY 2022].

Anon., n.d. AdmitKard. [Online]

Available at: https://www.admitkard.com/blog/2020/02/11/verbal-
communication/#What_is_Verbal_Communication
[Accessed june 2022].

Anon., n.d. iEduNote. [Online]

Available at: https://www.iedunote.com/nonverbal-
communication#:~:text=%20Types%20of%20Nonverbal%20Communication%20%201%20Eye,be%20per
ceived%20as%20boring%2C%20stiff%20and...%20More%20
[Accessed 15 june 2022].

KENTON, W., 2021. Investopedia. [Online]

Available at: https://www.investopedia.com/terms/s/swot.asp
[Accessed 4 july 2022].

P.Myers, 2013. team technology. [Online]

Available at: https://www.teamtechnology.co.uk/team/dynamics/vs-group-dynamics/
[Accessed 26 june 2022].

peterson, C., 2022. Resume Genius. [Online]

Available at: https://resumegenius.com/blog/resume-help/interpersonal-skills
[Accessed 15 june 2022].

Teamwork, R. S. i., 2017. hubgets. [Online]

Available at: https://www.hubgets.com/blog/team-dynamics-belbin-team-roles/
[Accessed 4 july 2022].

NIYAS NALEEF PROFESSIONAL PRACTICE 45

Grading Rubric

Grading Criteria Achieved Feedback

LO1 Demonstrate a range of interpersonal and transferable

communication skills to a target audience.

P1 Demonstrate, using different communication styles and

formats, that you can effectively design and deliver a training
event for a given target audience.

P2 Demonstrate that you have used effective time

management skills in planning an event.

M1 Design a professional schedule to support the planning of

an event, to include contingencies and justifications of time
allocated.

D1 Evaluate the effectiveness and application of interpersonal

skills during the design and delivery of a training event.

NIYAS NALEEF PROFESSIONAL PRACTICE 46

 LO2 Apply critical reasoning and thinking to a range of
problem-solving scenarios.

P3 Demonstrate the use of different problem-solving

techniques in the design and delivery of an event.

P4 Demonstrate that critical reasoning has been applied to a

given solution.

M2 Research the use of different problem-solving techniques

used in the design and delivery of an event.

M3 Justify the use and application of a range of solution

methodologies.

D2 Critique the process of applying critical reasoning to a

given task/activity or event.

NIYAS NALEEF PROFESSIONAL PRACTICE 47

 LO3 Discuss the importance and dynamics of working within
a team and the impact of team working in different
environments.

P5 Discuss the importance of team dynamics in the success

and/or failure of group work.

P6 Work within a team to achieve a defined goal.

M4 Analyse team dynamics, in terms of the roles group

members play in a team and the effectiveness in terms of
achieving shared goals.

D3 Provide a critical evaluation of your own role and

contribution to a group scenario.

LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the workplace and for
higher-level learning.

NIYAS NALEEF PROFESSIONAL PRACTICE 48

 P7 Discuss the importance of CPD and its contribution to own
learning.

P8 Produce a development plan that outlines responsibilities,

performance objectives and required skills, knowledge and
learning for own future goals.

M5 Compare and contrast different motivational theories and

the impact they can have on performance within the
workplace.

D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.

NIYAS NALEEF PROFESSIONAL PRACTICE 49