MT&PW - Automation of System - Technical Proposal - 27.09.22 - Final

TECHNICAL
PROPOSAL
COPY
Ministry of Transport and

Public Works
A Tender for the Procurement Of Services For
Automation Of Youth Companies and Youth With
Vocational Skills Registration Form, Direct
Allocation System (DAS) for Engagement Of
Consultants Application Form with (12) Twelve
Months Maintenance Support For The Department
of Corporate Services (DCS)
(Ref No – MTP W/POU/CS/SER/06/2022-2023
Closing Date: 27.09.2022

Automation Of Youth Companies and Youth with Vocational Skills Registration Form, Direct
Allocation System (DAS) For Engagement of Consultants Application Form with Twelve (12) Months
Maintenance Support for the Department of Corporate Services
Terms of use and confidentiality of information
The information contained in this document is the sole property of SIL Botswana Proprietary
Limited and cannot be copied, distributed, or made public, without previous authorization in
writing from the management of SIL Botswana
Ministry of Transport & Public Works, Department of Corporate Services agrees to protect
the confidentiality of the document in the same way as it protects the confidentiality of its
own information. Furthermore, Ministry of Transport & Public Works, Department of
Corporate Services agrees to restrict access to the information contained in this document
only to its authorized staff.
Ministry of Transport & Public Works, Department of Corporate Services acknowledges that
all intellectual property rights as defined below in relation to this proposal remain the
exclusive property of SIL Botswana.
Intellectual Property defined as Inventions, original designs and practical applications of

good ideas protected by statute law through copyright, patents, registered designs and
trademarks; also trade secrets, proprietary know-how and other confidential information
protected against unlawful disclosure by common law and through additional contractual
obligations, such as confidentiality agreements.
TABLE OF CONTENTS
1. COVER LETTER .................................................................................................................................................................................................. 5
2. FORM OF TENDER ............................................................................................................................................................................................ 6
3. SIL BOTSWANA COMPANY PROFILE ....................................................................................................................................................... 7
SIL GROUP COMPANY PROFILE ........................................................................................................................ 7
4. COMPANY COMPLIANCE DOCUMENTS ............................................................................................................................................... 15
CERTIFICATE OF INCORPORATION ............................................................................................................. 15
COMPANY EXTRACT ........................................................................................................................................... 16
COMPANY SHAREHOLDERS CERTIFICATES AND COPY OF ID ........................................................ 17
TAX CLEARANCE CERTIFICATE .................................................................................................................... 18
TRADING LICENSE .............................................................................................................................................. 19
PPADB CERTIFICATE ......................................................................................................................................... 20
EDD CERTIFICATE ............................................................................................................................................... 21
ISO CERTIFICATE ................................................................................................................................................. 22
5. RETURNABLE DOCUMENTS ..................................................................................................................................................................... 23
5.1 CERTIFICATE OF AUTHORITY OF SIGNATORY .................................................................. 23
5.2 DECLARATION FORM FOR TENDERING PURPOSES ........................................................ 24
5.3 QUALITY PLAN ...................................................................................................................................... 25
5.4 CURRICULUM VITAE OF KEY PERSONNEL AND THEIR CERTIFICATES .............. 28
ATTACHED ........................................................................................................................................................... 28
5.5 EXPERIENCE OF TENDERER .......................................................................................................... 29
5.5.1TESTIMONIALS ............................................................................................................................................................................................. 46
5.6 SHE PLAN -SIL BOTSWANA HEALTH & SAFETY PLAN ................................................... 54
6. MANAGEMENT SUMMARY .................................................................................................................................................................... 60
7. UNDERSTANDING OF REQUIREMENTS ....................................................................................................................................... 65
• PROPOSED SOLUTION .................................................................................................................... 65
• SCOPE OF WORK ................................................................................................................................. 67
• ASSUMPTIONS ..................................................................................................................................... 77
• EXCLUSIONS .......................................................................................................................................... 79
• DEPENDENCIES ................................................................................................................................... 79
• APPROACH AND METHODOLOGY ............................................................................................ 80
• DELIVERABLES OF THE PROPOSED SOLUTION .............................................................. 85
• PROJECT MANAGEMENT ............................................................................................................... 85
• PROJECT PLAN ..................................................................................................................................... 93
• RISK MANAGEMENT ......................................................................................................................... 93
• SUPPORT AND MAINTENANCE ............................................................................................................................................................... 95
• TRAINING ........................................................................................................................................................................................................... 97
1. COVER LETTER
Plot 121, Unit 1.3, GIFP

P. O. Box 440AAH
Gaborone
Telephone: 3919 444
Fax: 3919 442
Secretary
Ministerial Tender Committee
Ministry of Transport and Public Works
Fairgrounds Office Park
Plot No: 61923, Office No: 20
Gaborone
27th September 2022
Dear Sir/Madam,
SIL Botswana Proprietary Limited a member of the SIL Group of Companies is pleased to
submit its proposal for the: AUTOMATION OF YOUTH COMPANIES AND YOUTH WITH
VOCATIONAL SKILLS REGISTRATION FORM, DIRECT ALLOCATION SYSTEM (DAS) FOR
ENGAGEMENT OF CONSULTANTS APPLICATION FORM WITH TWELVE (12) MONTHS
MAINTENANCE SUPPORT FOR THE DEPARTMENT OF CORPORATE SERVICES– REFERENCE
NO. MTPW/POU/CS/SER/06/2022-2023. We commit to the requirements of the tender as
below.
TENDER VALIDITY
Our price will be valid for a period of One Hundred and Twenty (120) days.
We look forward to working with you on this project.
Yours truly
Tebogo Gasefete
General Manager
2. FORM OF TENDER
Bidder’s Name SIL Botswana Proprietary Limited
Bidders Registration Number BW00000320156
TIN Number BW00000320156
Country of Registration Botswana
Year of Establishment 1999
Physical Address Plot 121, Unit 1.3 Gaborone International Finance Park,
Gaborone, Botswana
Postal Address P. O. Box 440AAH Gaborone
Telephone Number +267 3919 444
Mobile Number +267 71609029
Fax Number +267 3919 442
Email & URL admin@silbots.co.bw & www.sil.mu
Contact Address in Botswana Plot 121, Unit 1.3 Gaborone International Finance Park,
Gaborone, Botswana
Tel +267 3919 444 Fax +267 3919 442
Project Title Automation Of Youth Companies and Youth with
Vocational Skills Registration Form, Direct Allocation
System (DAS) For Engagement of Consultants Application
Form with Twelve (12) Months Maintenance Support for
the Department of Corporate Services
Tender No. MTPW/POU/CS/SER/06/2022-2023
Designated Authorised Representative for Name: Tebogo Gasefete
this Project Position: General Manager
Tel: +267 3919 444 Fax: +267 3919 442
Email: tebogo@silbots.co.bw
Cell : +267 74019573
Bidders Referees 1. Name: Mr Zambo Ngande
Position: Assistant Accountant General – Systems Support
Office of the Accountant General
Tel: +267 3950223
Email: zngande@gov.bw
www.gov.bw
2. Mr Sidney Kamakama
Position – IT Director
Companies and Intellectual Property Authority
Tel +267 367 3700
Fax: +267 318 8130
Email: sgkamakama@cia.co.bw
http://www.cipa.co.bw
Signed:
Respondent’s Authorized Representative
3. SIL BOTSWANA COMPANY PROFILE

SIL GROUP COMPANY PROFILE
YOUR NEEDS IN IT.OUR EXPERTISE IN SOLUTIONS.A HIGH-FLYING EQUATION
State Informatics Limited is a Mauritian company that was founded in 1989. Since then, SIL has
thrived on the highly competitive local and international markets of integrated IT solutions, to
become a leading Information and Communication Technologies (ICT) service provider in
Mauritius and among the major ICT companies in the African region, serving government and
private organisations alike. We have more than 200 highly skilled consultancy, engineering and
software development employees, who master technologies from our world-renowned
partners in order to serve our clients and partners.
The launch of SILNAM in Namibia in 2003 and of SIL BOTSWANA in Botswana in 2011
showcase SIL’s growing ambitions as a regional player, with partners in each market and a
dedication to capacity building in each country. SIL ambitions to pursue this expansion in the
African region and beyond.
Name of Company State Informatics Limited (SIL)

Year started operation 1989
Location of Offices SIL Mauritius

6th Floor, Sun Insurance Building
2, St. Georges Street
Port Louis
Mauritius
Tel : (230) 207 8000
Fax : (230) 208 8661
Email : silmail@sil.mu
SIL Namibia (SILNAM)

1st Floor, Otjikoto Building,
351 Independence Avenue,
P.O Box 4028, Windhoek
Namibia
Tel: (264) 061 271767
Fax: (264) 061 258562
Email: silnam@silnam.com.na
SIL Botswana (SILBOTS)

Plot 121, Unit 13., Ground Floor,
Gaborone International Finance Park, Gaborone, Botswana
Tel: (267) 391 9444
Fax: (267) 391 9442
Email: tebogo@silbots.co.bw
WEB address of home page www.sil.mu
Our services
• Project Management, Consultancy and Training Services
• Application Software Development
• Enterprise Applications Services
• Enterprise Computing and Networking Infrastructure
• Security Services
• Facility Management and Outsourcing Services
• Support Services
Our main competencies and solutions

• Enterprise Resource Planning (ERP)
• Customer Relationship Management (CRM)
• Enterprise Content Management
• Business Intelligence & Enterprise Performance Management
• Supply Chain Management
• Human Resources Management System
• General Insurance System
• Loan Management System
• Financial management System
• Enterprise Computing and Networking Infrastructure
• Companies & Business Registration Integrated System (CBRIS)
• Integrated Tax Administration Solution (ITAS)
• Crime Occurrence Tracking System (COTS)
• Integrated Financial Management System (IFMS)
• Pension Benefits System
• Immigration Border Control System
• Vehicle Management System
• Court System
• Registry System
• Blood Transfusion System
Our partners
Oracle Corporation
SAP
Cisco Systems
Symantec
Microsoft Corporation
IBM Corporation
EMC²
VMWARE
Newgen Software Technologies Ltd
References – Local
SIL has implemented solutions at different scales in Mauritius, in the government services as
well as in major private companies.
Public Sector
Prime Minister's Office
Ministry of Civil Service Affairs & Administration Reforms
Ministry of Labor, Industrial Relations and Employment
Ministry of Social Security, National Solidarity and Senior Citizens Welfare & Reform
Institutions
Ministry of Housing and Lands
Ministry of Health & Quality of Life
Ministry of Public Infrastructure, Land Transport & Shipping
Ministry for Local Government, Rodrigues and Outer Islands (Municipalities and Districts
Council) – Rodrigues Regional Assembly
Ministry of Agro Industry, Food Production and Security
Ministry of Information and Communication Technology
Ministry of Environment and National Development Unit
Ministry of Youth and Sports
Civil Service Family Protection Scheme
Civil Status Division
Accountant General’s Department
Mauritius Revenue Authority
Supreme Court
Companies Division
Passport & Immigration Office
Business Parks of Mauritius Ltd (BPML)
Registrar General’s Department
Information and Communication Technology Authority
Mauritius Housing Corporation
Electoral Commissioners Office
The Attorney General's Office
Mauritius Broadcasting Corporation
Mauritius Police Force
National Transport Authority
Insurance
British American Insurance
Mauritius Union Assurance
SICOM Ltd
CIM Insurance
Textile Industry
Arvind Overseas (Mauritius) Ltd
Companies Mauricienne de Textile
Floreal Knitwear Limited
Star Knitwear
Educational Institutions
Human Resource Development Council
Mahatma Gandhi Institute
Construction
Gamma Civic
General Construction
Trading & Others
SIRUD
Agricultural Marketing Board (AMB)

Mauritius Duty Free Paradise (MDFP)
Game Theorem
State Trading Corporation
Fuel & Medine Sugar Estate
Telecommunications
Mauritius Telecom
Banking
State Bank of Mauritius
The Mauritius Commercial Bank
Development Bank of Mauritius
Mauritius Post and Cooperative Bank
Barclays
Standard Bank
Transport
Air Mauritius Limited
Financial Services
Stock Exchange of Mauritius
Mauritius Mutual Aid Association
Financial Services Commission
Financial Intelligence Unit
CITCO
Utilities
Central Water Authority
Central Electricity Board
Port Authorities
Cargo Handling Corporation Limited
Mauritius Port Authority
References - Regional
Based on our experience and expertise in applying the best ICT solutions, SIL has been called
by several African public and private companies as well as African governments, to address
their ICT needs. Some of the organisations are listed below:
Algeria
• Sonatrach-BHPBilliton
• Watanya Telecom
Botswana
• Accountant General
• BIFM
• Botswana Meat Commission
• Department of Taxes
• Elections Office
• Registrar of Companies
Burundi
• Institut National de la Sécurité Sociale
Cameroon
• Ministère de l’Administration Territoriale et de la Décentralisation
Ethiopia
• Ethiopia Airlines
Ivory Coast
• Caisse Nationale de Prévoyance Sociale
Kenya
• Ministry of Finance
Madagascar
• Galana Raffinerie Terminal S.A
Namibia
• Ministry of Finance
• Registrar of Companies
• Ministry of Education
• Ministry of Works and Transport
Rwanda
• University of Rwanda
South Africa
• Telkom
Zambia
• National Pension Scheme Authority
• Zambia National Building Society
Zimbabwe
• Government Pension Office
Testimonials:
“The Mauritius Commercial Bank has teamed with Oracle Platinum Partner State Informatics
Limited to implement Oracle e-Business Suite to further enhance its business processes. Through
the successful implementation of the Oracle e-Business suite, the Bank has been able to
automate and integrate its financial processes, thus boosting the Accounting Team’s
productivity while improving overall internal control. ”
Mr. André Wong Ting Fook
Head of Accountancy Business Unit
The Mauritius Commercial Bank
“The Treasury Department of the Government of Mauritius has partnered with SIL to implement
a turnkey project to replace its previous Treasury Accounting System with Oracle E-Business
Suite. The new system efficiently meets our requirements in terms of Government Accounting
and Reporting and has improved overall information access for early closing of accounts. ”
Mr. Jaganaden Valaythen
Accountant General
Treasury Department
“With an objective to optimize and streamline its business operation and reap the benefits of
new technologies, Cargo Handling Corporation Limited chose SIL to implement its Financial
Management System as well as HRMS/Payroll System. Moreover, SIL has designed and
successfully developed a Billing and Storage System to take care of our billing processes for the
container yard. All these applications are supported by the right infrastructure solution based
on a high availability framework from SIL.”
Mr. Archimède Lecordier
Managing Director
Cargo Handling Corporation Ltd
"The Integrated Tax Administration System (ITAS) is an unquestionable necessity and is in line
with our objectives of enhancing the services of MRA to the advantage of all in the country. Set
up by SIL, this system is also a showcase for MRA: thanks to ITAS and its state-of-the-art
technology, our organisation is in the leading group of revenue authorities worldwide as
regards new IT-based intelligent systems"
Mr. SudhamoLal
Director-General
Mauritius Revenue Authority
Contact Persons General Manager – SIL Botswana PTY LTD

Name : Mr. Tebogo Gasefete
Email : tebogo@silbots.co.bw
Phone : (00267) 3919 444
Mobile : (00267) 3919 442
COMPANY VISION STATEMENT
To develop and maintain highly effective cutting edge IT solutions to support our clients long
term business goals.
COMPANY MISSION STATEMENT
To be a leading Expert IT Solutions partner in providing sound IT Solutions and Services with
the Highest Technical standards in the industry.
COMPANY VALUES
➢ Integrity and Fairness in doing business

➢ Growth
➢ Commitment to customers
➢ Accountability
ASSOCIATED COMPANIES & HOLDING COMPANIES
2.1 Subsidiary Companies
• SILNAM IT SOLUTIONS LTD

SILNAM IT Solutions (Propriety) Ltd is a subsidiary company based in Namibia. It provides
information technology products and services and nay related services in the African Region.
SILNAM was originally set up in 2001.
• SIL Botswana Pty Ltd

SIL Botswana (Proprietary) Ltd (SIL BOTS) is a subsidiary of State Informatics Limited [SIL],
Mauritius which is one of the leading ICT service providers in Mauritius and in the African
region
• ELYTIS LTD
SIL has invested in Elytis jointly with the Leal group. Elytis is mainly involved in the
distribution of Microsoft and Symantec products for the Indian Ocean and French Pacific
regions.
• SILSOFT LTD
SILSOFT LTD is a fully owned subsidiary company. SILSOFT LTD conducts all offshore
activities of the SIL Group of companies.
2.2 Holding Companies

• Government of Mauritius
• State Investment Corporation Ltd
4. COMPANY COMPLIANCE DOCUMENTS

CERTIFICATE OF INCORPORATION
See attached.
COMPANY EXTRACT
See attached.
COMPANY SHAREHOLDERS CERTIFICATES AND COPY OF ID
See attached.
TAX CLEARANCE CERTIFICATE
See attached.
TRADING LICENSE
See attached.
PPADB CERTIFICATE
➢ Code 120 - ICT Technical Support Services, Subcode 01 – Systems Development

Service and Maintenance Services
EDD CERTIFICATE
ISO CERTIFICATE
5. RETURNABLE DOCUMENTS
5.1 CERTIFICATE OF AUTHORITY OF SIGNATORY

5.2 DECLARATION FORM FOR TENDERING PURPOSES

5.3 QUALITY PLAN

TENDER TENDER SCHEDULES
RETURNABLE DOCUMENTS QUALITY PLAN
REPUBLIC OF BOTSWANA T2.2 GH
With the tenacity of the current business environment, characterized by a cut-throat

competition, quality has become a critical factor giving organizations the competitive edge,
the contractor has implemented an inbuilt Quality Management System benchmarking on
the ISO 9001:2015 standard
To ensure the success of projects the following will be strictly followed during the
development phases:
• Adoption of a quality plan with appropriate procedures and control
• The setting up of a project team of capable, motivated and dedicated professionals.
• User involvement right from the beginning up to the completion of the project.
• The use of modeling, prototyping and other techniques to design the system that will
meet the requirements of the customer.
• Constant early warning and error correction techniques within the framework of a
structured method.
Planning for any software development or maintenance project is effected through a Project
plan. The project requirement forms the basis for planning for the Project and as and when
the requirements change, the project plan is re-visited and revised, if necessary. Relevant
information from the organization database is used for estimation and planning. Where
possible, the data from the similar Projects are used for further estimation.
The effort for planning and tracking for Project is appropriate to the nature of the Project in
terms of effort and schedule. The Project plan outlines a structured life cycle or methodology
for managing the project.
The Project Plan includes:
Pro
Project resources plan
• Project process to be followed

• Estimates
• Deliverables
• Project management activities including tracking/monitoring, customer
communication, escalation and risk management.
• Scope Management plan
• Configuration management plan
• Verification plan
• Software Quality Assurance plan
• Project training plan

• Metrics Plan
• Defect prevention plan
• Time Management Plan
• Communication Plan
• Risk Plan
• Human Resource Plan
• Procurement Plan
Estimates are documented for planning and tracking the Project. Project activities and
commitments are planned and documented. Affected groups and individuals agree to their
commitments related to the project.
Actual results and performances are tracked against the plans. Corrective actions are taken
and managed to closure when actual results and performance deviate significantly from the
plans. Changes to commitments are agreed to by the affected groups and individuals.
Quality assurance activities are planned. Adherence of products and activities to the
applicable standards, procedures, and requirements are verified objectively. Affected groups
and individuals are informed of quality assurance activities and results. Noncompliance
issues that cannot be resolved within the program / project are addressed by senior
management.
Configuration management activities are planned. Selected work products are identified,
controlled, and available. Changes to identified work products are controlled. Affected
groups and individuals are informed of the status and content of baselines.
The Project defined process is a tailored version of the organization's standard process. The
project are planned and managed according to the program’s/project’s defined process.
The engineering tasks are defined, integrated, and consistently performed to produce the
product. Work products are kept consistent with each other.
The customer's requirements are agreed to by all affected practices. The commitments
between the various stakeholders are agreed upon and documented. The program manager
and / or practice head identifies, tracks, and resolves intergroup issues.
Verification activities are planned. Defects in the work products are identified and removed.
Conclusion
The contractor ensures that all work products are evaluated, and that evidence is provided
to the fact that:
• It conforms to specified requirements.

• It has been produced according to the project standards and processes.
Inspections, Reviews or walkthroughs are conducted on every work product of the project.
The Quality team on a monthly basis or before each milestone shall do process Verification.
This ensures process compliance by the project team.
This process enables the review and audit of the work products and activities to verify the
compliance with applicable processes and identify corrective actions for the non-
conformances
The contractor ensures that all work products are evaluated, and that evidence is provided
to the fact that:

The contractor will ensure that the support will be delivered according to the proposal in
terms of resources and time budget.
Inspections, Reviews or walkthroughs are conducted on every work product of the project.
The Quality team on a monthly basis or before each milestone shall process verification. This
ensures process compliance by the project team.
This process enables the review and audit of the work products and activities to verify the
compliance with applicable processes and identify corrective actions for the non-
conformances
For a more detailed Quality management system and risk management, please see
Section 7
5.4 CURRICULUM VITAE OF KEY PERSONNEL AND THEIR

CERTIFICATES
ATTACHED
5.5 EXPERIENCE OF TENDERER

Republic of Botswana TENDER TENDER SCHEDULES
RETURNABLE DOCUMENTS EXPERIENCE & TECHNICAL
CAPABILITY OF TENDERER
T2.2GL
The following is a statement of similar works successfully implemented by ourselves:
We have performed the following volume of Services during the last three years.
Last Year 8million

Last but One Year 4.5 million
Last but Two Year 16million
Employer, contact person Description of contract Value of work Date

and telephone number. (Excl. VAT), USD completed
The following modules have been

Contact Name - Mr Vitapi USD 5,000,000 May - 2006
implemented:
Kahorongo ▪ Oracle receivables Support
▪ Oracle General ledger ongoing
Position - Acting deputy
Director ▪ Oracle payables
▪ Oracle fixed assets
Ministry of Finance,
▪ Oracle Budget
Republic of Namibia
▪ Oracle Cash management
Fiscus Building ▪ Customized Payroll
10 John Moltke Street ▪ Cash, Debt and Aid Management
Private Bag 13295
▪ Costing & Contracts Management
Windhoek
NAMIBIA ▪ Medical Aid Registration and
Housing Collateral
+264 61 2092533 ▪ Oracle Database 11g
▪ Oracle weblogic server 9.0
▪ Oracle real application clusters
The project consists of a web-enabled

Integrated Financial Management System
(IFMS) for the Ministry of Finance of Upgrade USD
Upgrade:
1,200,000
Namibia for Public Expenditure
Oct 2011-
Management. April 2012
Upgrade and migration of Oracle E-Business
Suite to Release 12 in 2012
Office of the Accountant A 3-year service Contract for the Application 16, 000,000BWP Ongoing
general, Ministry of Finance and Software Support of All government
and Economic Development systems implemented on oracle e-business
Government suite. This system are as follows;
Contact Name- Irene • Government Accounting and Budget

Kemotho Tlhabiwe System (GABS)
Position: Acting Accountant • Government Payroll & Passages
general - System Support
Tel - (00267) 3950100 System (GPPS)
Fax - (00267) 3950742 • Supplies warehousing and inventory
Cell- (00267) 72 178 280 control system(SWIMS)
Email – itlhabiwe@gov.bw
• Integrated fixed asset Register (IFAR)
• Human Capital Management System
(HCMS)
The implemented Oracle Modules of the
above are;
• General Ledger
• Account receivables
• Accounts payables
• Cash Management
• Asset Management
• Public Sector Budgeting
• Purchasing
• Inventory
• HCM and Payroll
• Custom Modules
The solution proposed comprised:
Motor Vehicle Accident USD, 900 000 2011 –
Fund Enterprise-Wide support
Data Management System, - ORACLE E-Business Suite Release ongoing
WINDHOEK, Namibia 12 (Financials, HRMS)
Contact Name: Folbe o GL, AP, AR, CM, FA,
Fabiano Employee Records, Leaves
Position: Senior Manager - Management, Performance
IT
Tel+ 264 61 289 7000
Fax: +264 61 249 688 Management, Self Service,

Email: Payroll
info@mvafund.com.na - ORACLE SIEBEL CRM (Public
Sector)
o ACCIDENT, CASE, CLAIMS
- ORACLE Universal Content
Management
- Data Migration Services
o For Finance, HRMS and
CLAIMS
- Integration Services for SMA, E-Mail,
Telephony, Actuarial Calculator
- Interfaces with Banks for EFT
Payments and Bank Reconciliation
- Oracle database 11g
- Oracle WebLogic server 11gR1
The Solution was successfully implemented

and went Live in October 2011.
Government Institutions Systems Runs on Oracle E-Business release
USD: 1,0000 Support
Pension Fund of Namibia, 12. Module implemented are as follows;
ongoing
WINDHOEK, Namibia
Mr David Nuyoma • General Ledger

• Accounts Receivable
Principa officer
• Accounts Payables
Tel +264 61 205 1203
• Cash management
Fax: 264 61 205 1272
• Fixed Assets
Email: info@gipf.com.na
• Purchasing
http://www.gipf.com.na
• HRMS
• Self Service
• Learning management
• Payroll
• Oracle Database 12c:
• Oracle Real application Clusters 12c
• Oracle WebLogic 12cR1
Mauritius Meat Authority Contract: Procurement of an Accounting USD 27,000 23 July 2019
(MMA) System, Payroll System and HR Package.
Contact Person Mr. P. Buldee The HR and payroll system comprised on the
implementation of the following TaMIS
Email: modules
mauritiusmeat@intnet.mu,
pbuldee28@gmail.com The system is hosted on the Amazon Web
Service (AWS)
Tel +230 242 6022/5884
1. Human Resource Management

2. Payroll
3. Compensation
4. Onboarding
5. Leave management
6. Attendance
7. Employee Self service
8. Training
9. Manpower Planning
10. Performance Management
11. Loans
Wastewater Management Contract : Supply, Installation, Configuration, USD 33,689 14 May 2020
Authority (WMA) Testing, Commissioning of an Integrated
Enterprise Resource Planning (ERP )System
Contact Person : Banishta and Associated Hardware
Bullyraz-Kureeman,
Information Technology The system comprise of the implementation
Manager of the HR and Payroll software also known as
TaMIS and payroll data are integrated with
the Oracle ERP
Email The system is installed on premise.
b.bullyraz@wma.intnet.mu
The following modules are implemented:
1. Human Resource Management

Tel : +230 206 3049 2. Payroll
3. Compensation
4. Onboarding
5. Leave management
6. Attendance
7. Employee Self service

8. Training
9. Manpower Planning
10. Performance Management
11. Loans
12. Oracle Database 12c
13. Oracle Grid Infrastructure 19c
14. Oracle WebLogic Server 12C R2
State Insurance Company Implementation of Oracle E- Business Suite

USD 200, 000 2014
of Mauritius (SICOM) R11.0.2 with the following modules;
Contact name – Cheman
Baguant • Oracle General Ledger
• Oracle Payables
Position – Senior manager
• Oracle Receivables
Tel: (230) 230 8400 • Oracle Assets
Fax )230) 208 7662 • Oracle Cash Management
Email: • Oracle Financials has been

email@sicom.intnet.mu implemented for SICOM, SICOM GIN
as well as Sicom Financials Services.
http://www.sicom.mu
It interfaces with the Insurance
system, Pension and Payroll System
• Oracle Database 12c
• Oracle Real Application Clusters
• Oracle WebLogic Server 12C R1
Companies and Intellectual The Registrar of Companies (NOW CIPA) is an

2,500,000BWP 2008 –June
Property Authority(CIPA) important unit that falls within Ministry
(annually) 2019
Management in the Ministry of Trade and
New CBD, Gaborone, Industry (MTI). The RoC has several
Botswana objectives, which include the provision of
services to members of the public in two main
areas, namely company and business name
registration, and the administration of
intellectual property. In order to achieve its
objectives, the RoC has been divided into four
Name: Mr Sydney kamakama main sections. These are Companies and
Business Names, Industrial Property,
Position: Director, Copyright and Neighbouring Rights and
Information Technology Administration.
Companies and Intellectual SIL has provided the entire necessary

Proprietary Authority (CIPA) infrastructure and Software for the
Computerizations of the Companies, Business
Tel: +267 367 3764 Names and Intellectual Property
Administration System.
Fax: +267 3188130 The software Support Services will
include the following:
Email: 1. Companies, Business Names and
sgkamakama@cipa.co.bw Copyright Administration System
2. Solaris 10
3. Oracle Developer 10g (Forms 10g ,
Reports 10g)
4. Oracle Database 10g Release 10.2.0.1
5. Oracle Data Guard 10g
6. Oracle Application Server 10g Release
10.1.2.0
8. Oracle Application Server Release
10.1.2.0.2
9. Oracle BI Discoverer Administrator
10g Release 10.1.2.1
SIL provided support from 2008 to June 2019

The Treasury, Ministry of Upgrade of Oracle E-Business Suite Project
MUR
Finance, Government of Financials to Release 12 at the office of Award Date :
6,534,940.67
Mauritius. Treasury Mauritius 16 February
2015 ,
The System comprised the implementation Completion
Address : Rabadia Building , of ORACLE E-Business Suite Release 12.1.3 date 2016
Mere Barthelemy Street,
for more than 30 ministries and is accessed
Port Louis Currently
Contact Person : Randhir by 300+ users. Support is on
Kalleechurn going
Email Oracle Applications
:rkalleechurn@govmu.org
Tel : (+ 230) 2107435 • General Ledger
Fax : (+230) 212 6767 • Accounts Payable
• Accounts
Receivables
• Cash Management
• Fixed Assets
Interfaces
• Automated Budget
System and General
Ledger
• Pension System and
Accounts Payables
• Passage System and
Accounts Payables
Technology
• Oracle Database 12c

• Oracle WebLogic
Server 12cR2
• Oracle real
application clusters
12c
Migration
• Suppliers
• Fixed Assets
• GL Opening Balances
• Outstanding
Cheques
The following is a statement of similar works successfully executed by us:
Description of contract Value of work Date completed

Employer, contact person
and telephone number.
Levy Grant Online Web 50 000 USD December 2016

Human Resource
Application based on Apache
Development Council
Tomcat 7 using JavaScript Style
Mr Raj Ragaven, Sheets (JSSS)
Tel: 454 4009
Public Service Commission 40 000 USD December 2016

Online Application for reported
(PSC) vacancies in
Mrs. B Sibdoyal Ministries/Department and
Automatic Identification of Eligible
7,louis Pasteur Street, Forest
Candidates for PSC Web
Side, mauritius
Application based on Apache
Tomcat 7 using HTML 5
16, 000 000 Ongoing

Office of the Accountant Support and Maintenance of all BWP
general, Ministry of Finance government Systems
and Economic Development Implemented on Oracle E-
Government Enclave Khama Business suite
Crescent Block 25, State
Drive, Gaborone, Botswana - Government Accounting
Ms Irene Tlhabiwe and Budget System (GABS)
Assistant Accountant general - Government Payroll &
- System Support Passages System (GPPS)
Tel - (00267) 3950100 - Supplies warehousing and
Fax - (00267) 3950742 inventory control system
Email – itlhabiwe@gov.bw (SWIMS)
- Integrated fixed asset
Register (IFAR)
- Human Capital
Management System
(HCMS)
Support and maintenance of

Companies and Intellectual
Property’s Companies,
Registrar of Companies and Business Names Administration 2, 400 000 Ongoing
Intellectual Property, System and Copyright and BWP
Botswana Neighboring Rights
(now called Companies and Administration System
Intellectual Property
Authority(CIPA))
New CBD, gaborone
Name: Keletso Linchwe
Position: Middleware
Administrator
Tel: +267 367 3764
Cell: +267 72817 595
Email: Klinchwe@cipa.co.bw
Registrar of Companies and Intellectual Property’s Companies,

Business Names Administration System and Copyright and
Project Name/Title Neighboring Rights Administration System
Company (Client) For Which The Registrar of Companies and Intellectual Property, Botswana
Project Was Done
(now called Companies and Intellectual Property
Authority(CIPA))
Project Cost in US$ & Botswana

USD 1,957,005
Pula Equivalent
Nature & Scope of the Project (In I. SUPPORT SERVICES FOR SOFTWARE
Details)
The software Support Services will include the following:
10. Companies, Business Names and Copyright

Administration System
11. Solaris 10
12. Oracle Developer 10g (Forms 10g , Reports 10g)
14. Oracle Application Server 10g Release 10.1.2.0
16. Oracle Application Server Release 10.1.2.0.2
17. Oracle BI Discoverer Administrator 10g Release 10.1.2.1
The Government of Botswana shall subscribe to the Oracle

Standard Technical Support Services. A valid Oracle metalink
account number will be provided for the provision of the above
services when required.
On award of the contract, we will furnish the Government of

Botswana with detailed contacts and support services
agreements of all third (3rd) party related to the system.
A detailed report will be provided to record any modifications

done in the system.
The software support Services for the above will comprise of

the following services:
a) Upon reporting of a fault by end user of the

Application Software, SIL shall carry out the
inspection, testing & diagnosis (by attendance on
site or remotely) of the fault reported. The fault,
the diagnosis and the solution will be
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documented, and such documentation will be

submitted on monthly basis to the MTI IT office on
both hard and soft copy. The response time of a
fault will not be more than one hour provided it
has been reported to our engineers onsite during
working hours. Any fault reported outside
working hours will be acted upon in the next
working day.
b) SIL shall then carry out repairs by issuing fixes in

relation to the Application Software or otherwise
as judged necessary to remedy the fault reported.
This also covers the provision of upgrades and
updates to Application Software due to bug fixes.
Any repairs and upgrades to the application
software and hardware will be carried out in the
company of MTI IT officers to enable the process
of skills transfer and will be documented and such
documentation be submitted to the ROCIP and
MTI-IT offices on both soft and hard copy.
c) Identified defects that are related to the Programs

listed as per “Annex 6: Licensed Programs” will
be catered for in this project.
Exceptionally, the following enhancements will be

catered for in this project:
• The system should avail all captured
information in the front end instead
of referring to physical files to view
or modify information. However, the
uploading and scanning of document
will remain the responsibility of the
ROCIP
• The system should track revision
history.
• The system should automatically
calculate annual return penalties and
others.
Any other additional enhancements or
requirements will be outside the scope of this
maintenance project.
d) Troubleshooting and Installation assistance
e) Testing Configurations
f) Weekly Systems Health Checks will be carried out
together with MTI IT officers and all areas
assessed will be communicated to the IT officers.
All system health checks will be documented and
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the results and reports will be communicated to

the MTI IT office on both hard and soft copy.
g) OS/Data crash recovery
h) Application of OS patches
i) Application of all software patches, as and when
they become available
j) Daily OS Administration Tasks will be done in the
company of MTI IT officers and monthly reports
will be submitted to the head of IT unit at the end
of each month on both soft and hard copy.
k) Daily Database Administration Tasks
These will be done in a way that enables MTI IT
officers to acquire the necessary skills to perform
the database administration tasks. Monthly
reports on the administration tasks performed on
the database will be submitted to MTI IT officers
on both soft and hard copy.
l) Frequent planning and implementation of test

scenarios to test disaster recovery will be carried
out in company of MTI IT staff and complete
documentation of the whole process and the
results will be submitted to the IT officer on both
soft and hard copy.
II. SUPPORT SERVICES FOR HARDWARE
The support services for all hardware should cover both
labour and parts of the equipment.
The hardware support services will comprise of the

following services:
a) Troubleshooting will be carried out in the

presence of MTI IT officers and all
troubleshooting processes and the findings will
be communicated and explained to them.
b) Installation assistance to MTI IT staff if there is
need for any reinstallations for skills transfer
purposes.
c) Testing Configurations will be carried in the
presence of MTI IT staff and the entire process
will be communicated and explained to them.
d) Weekly systems Health Checks
e) Application of Symantec/Veritas patches will be
carried out in the company of MTI IT officers and
the entire process will be communicated and
explained to them.
f) Management of backups (Main site and the DR)
will be carried out in the company of the IT
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officers and monthly reports on the skills transfer

progress between SIL officers and MTI officers
will be submitted to the IT office by e-mail.
g) Frequent planning and implementation of test
scenarios to test Disaster Recovery
Preventive maintenance on all hardware equipment

should be done as and when the need arises, otherwise
on a yearly basis.
Duration and Year Finished Ongoing – renewed every 12 months
Major Achievement during the

project
COMPANY (CLIENT)Physical Plot 121, Gaborone International Finance Park, Gaborone

Address Botswana
COMPANY (CLIENT) Postal P O Box 102

Address
Gaborone
Telephone Number +267 3188754/3673700
Fax Number +267 2188130
Client Email & URL Klinchwe@cipa.co.bw & www.cipa.co.bw
Clients Principal Representative Name: Keletso Linchwe

Position: Middleware Administrator
Tel: +267 367 3764
Cell: +267 72817 595
Email: Klinchwe@cipa.co.bw
Client Personnel (Major Officers) 1. Conductor Masena, Registrar General
Involved in the project roles 2. Sydney Kamakama – IT Director
Client Name & Address:

(Including client’s principal contact person, position and contact details)
Office of the Accountant general, Ministry of Finance and Economic Development

Government Enclave Khama Crescent Block 25, State Drive, Gaborone, Botswana
Mr Sajid Hossen
Assistant Accountant general - System Support
Tel - (00267) 3950100
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Fax - (00267) 3950742

Email – Shossen@gov.bw
List of Products Supplied:

(include software version numbers)
Professional Services
Description of Contract:
(including nature, scope of the assignment, personnel involved in the project and their roles)
The project consists of Application and Software Support of All government systems implemented
on oracle e-business suite. This systems are as follows;
• Government Accounting and Budget System (GABS)

• Government Payroll & Passages System (GPPS)
• Supplies warehousing and inventory control system(SWIMS)
• Integrated fixed asset Register (IFAR)
• Human Capital Management System (HCMS)
Value of Work:
(in US$ or BWP. If specific amounts are not permitted by the client, then indicate the range e.g. USD > 1 million, USD 1 – 3 million etc).
16 000 000 BWP
Length of Project & Date Completed

(state the start and end date of project i.e. commissioning date – do not include support contracts. If the project was undertaken in separate
stages, then show the start and end date of each phase)
36 Months - Ongoing
Name of Bidder: State Informatics Ltd

1 Name of Contract Upgrade of Oracle E-Business Suite Financials to Release
12
Country Mauritius
2 Name of Client SICOM Ltd
Address of Client CelicourtAntelme St
Port Louis
Name of Contact Person ChemanBaguant
Function of Contact Person Director of IT
Telephone Number 203 8400
Email Address Cheman.Baguant@sicom.intnet.mu
3 Nature of Information The System comprised the Implementation of ORACLE E-
Systems & Special Features Business Suite Release 12.01.3 for SICOM Group of Companies
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relevant to the contract for Oracle Applications

which the Bidding • General Ledger
Documents are issued • Accounts Payable
• Cash Management
• Fixed Assets
Interfaces
• Pension and Payables
• GIN and Payables
• Medical and Payables
Migration
• GL Opening Balances
• Fixed Assets
• Suppliers
• AP Open Invoices
• Outstanding Cheques
4 Contractor Role (Check One) Prime Contractor: Yes
Subcontractor
Partner in a Joint Venture – NA
5 Overall Supply Value in USD 100,000
6 Date of Award/Completion Date of award: 07 Feb 2014
Date of Completion: Nov 2014
7 Final Acceptance Issued Yes√ Not Yet No
(Check One)
8 Number of Staff Provided More than 5 staffs
9 Indicate the approximate Not Applicable
percent of total contract
value of Information System
undertaken by subcontract,
if any, and the nature of such
Information System
10 Other Relevant Information Please refer to attached testimonial provided
Ministry of Finance Namibia Reference

Name of Bidder : State Informatics Ltd
1 Name of Contract Integrated Financial Management Systems
Country Namibia
2 Name of Client Ministry of Finance, Namibia
Address of Client Fiscus Building
10 John Meinert Street
Private Bag 13295
Windhoek
Namibia
Name of Contact Person LusiaHamumokola
Function of Contact Person Deputy Director (IT)
Telephone Number (00 264 261) 2099111
Email Address lusia.hamumokola@gov.na
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3 Nature of Information The System comprised the Implementation of ORACLE E-

Systems & Special Features Busuiness Suite Release 11i and Custom developed
relevant to the contract for applications for Employee related expenses (PAYROLL,
which the Bidding Subsistence Allowance for officers on mission, Housing
Documents are issued Collateral). The The following modules were implemented:
Oracle Applications
• General Ledger
• Accounts Payable
• Accounts Receivable
• Cash Management
• Purchase Orders
• Inventory
• Fixed Assets
• Public Sector Budgeting
Customised Applications
• Payroll
• Subsistence & Travel (S&T)
• Medical Aid
• Housing Collateral
• Fixed Assets
Over 1500+ Government officials have been trained on the
IFMS through the “Train the Trainer” approach, whereby
Government Officers (as Team Leaders) are trained to deliver
internal training to end users.
Data for all suppliers of Government and for 80,000+

Government Employees were migrated from previous
legacy Systems to the IFMS.
The IFMS integrates with 8 external systems, namely:
- Bank of Namibia (Bank Reconciliation)
- First National Bank (Salary Payments)
- Payroll Deductions Management System
- Government Institutions Pension Fund
- Social Security
- Government Garage
- Inland Revenue Department (Tax Collection
System)
- Custom and Excise Department (ASYCUDA
System)
SIL/SILNAM have also successfully set up the Disaster
Recovery Infrastructure for the IFMS project using Oracle Data
Guard for Data Replication over Wireless Network to the Office
of the Prime Minister (some 2 kms away from the Ministry of
Finance, which is the Production site).
4 Contractor Role (Check One) Prime Contractor: Yes
Subcontractor
Partner in a Joint Venture
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5 Overall Supply Value in 63 Million Namibian Dollar (USD 7,636,230.00)

See link below for rate of exchange:
https://www.bon.com.na/Economic-information/Statistical-
information/Exchange-Rates-and-Indices.aspx
6 Date of Award/Completion April 2003- Nov 2005; Upgrade: Oct 2011- April 2012
7 Final Acceptance Issued Yes√ Not Yet No
(Check One)
8 Number of Staff Provided More than 10 staffs
9 Indicate the approximate Not Applicable
percent of total contract
value of Information System
undertaken by subcontract,
if any, and the nature of such
Information System
10 Other Relevant Information Please refer to attached testimonial provided
Signed _________________________ Date: 27/09/2022
Name: Tebogo Gasefete Position: General Manager
Tenderer: SIL Botswana Proprietary Limited
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5.5.1TESTIMONIALS
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5.6 SHE PLAN -SIL BOTSWANA HEALTH & SAFETY PLAN
The Health & Safety Plan is prepared to provide the employees of SIL Botswana with comprehensive
guidelines which incorporates and outlines SHE rules and correct workmanship practices that complies
to any contractual requirements the company engages in with the client. This standardized SHE (Health
& Safety) plan is for the tender for Automation of Youth Companies and Youth with Vocational Skills
Registration Form, Direct Allocation System (DAS) For Engagement of Consultants Application
Form with Twelve (12) Months Maintenance Support for the Department of Corporate Services.
It will ensure that SIL Botswana meet all the standard requirements as required by ISO 1 4001 and
OSHAS 1 8001 Health and Safety standards.
1.0 SCOPE OF WORK
Our scope of work applies to all Software design, development, testing, implementation, and support
services. The scope of work for the SHE requirements of the Procuring Entity will be supplied by the
client before the SHE file can be compiled, or any work commence.
1.1 LAWS, REGULATIONS AND REQUIREMENTS
SIL Botswana shall comply with all applicable Health and Safety laws, regulations and standards, the SHE
standards of the Ministry Transport Public Works and we shall take all necessary Safety precautions
relating to or arising out of the Risk Assessment in order to protect the work, employees and property
of SIL Botswana and the Ministry of Transport, & Public Works.
We shall meet and exceed the standard SHE requirements for this project. Furthermore, SIL Botswana
and the MTPW’s SHE requirements for this project shall be complied to by both parties during the
performance of all work.
1.2 CORPORATE SAFETY, HEALTH & ENVIRONMENTAL (SHE) POLICY
Our SHE Policy documents can be obtained from our Project Manager.
Key Personnel Identification: All Safety Representatives, First Aiders and Project Supervisors shall be
identified by means of wearing necessary PPE clothing Reflective vests as per requirement. SHE
practitioners shall be identified by orange jackets labelled SHE Officer on sites.
1.3 COMMITMENTS AND MOTIVATION OF SIL SHE PLAN
Our team is committed to the SHE rules, and policies and we shall provide our teams with motivation
through.
➢ Provision of training, supervision and awareness campaigns to all staff and stakeholders engaged
on projects.
➢ Responsibility in being accountable and responsible in reporting and accepting incidents and
accidents in the workplace.
➢ Continuous engagement all workforce, management, and stakeholders in the improvement of
the company’s SHE policies using relevant systems.
➢ All work done by SIL Botswana shall be properly planned for beforehand in a safe manner prior
to execution of tasks, conducting risk assessments report for all tasks and activities including
resources needed to perform tasks.
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1.4 SAFETY, HEALTH & ENVIRONMENT
Sil Botswana understand the importance of carrying out business while keeping the environment and
people safe, thus we shall always plan all projects around the safety of the environment and our workers
before execution.
1.5 SHE SAFETY GOALS/OBJECTIVES
Sil Botswana aims to achieve a standard to ensure compliance with the ISO 14001 and OSHAS 1 800
standards and any other standards of good practice In the work place.
1.6 SAFETY RULES OF CONDUCT
The below conduct and behaviors is encouraged and expected by the management of SIL Botswana;
➢ All employees must follow work procedures

➢ Employees must wear the required PPE safety wear as required
➢ All staff members must maintain a clean working space
➢ Each person is responsible for ensuring personal safety and that of others
➢ All incidents occurring in the workplace must always be reported and file by the SHE Manager
1.8 ORAGNISATION AND RESPONSIBILITIES
The Board of SIL Botswana shall be responsible for approving the SHE policy principles.
GENERAL MANAGERS/PROJECT MANAGERS
General Managers shall be accountable for ensuring the effective enforcement, compliance,
development, and implementation of the SHE program and policies that comply with the SIL Botswana
SHE management system through the integration of the SHE management in all their business
operations and the provision of resources to achieve this. The General manager shall;
➢ Ensure that the SHE Plan is implemented (Including the applicable Risk Assessments);
➢ Ensure that adequate training of personnel is provided to improve competence within their
areas of activity
SHE MANAGER
The SHE manager shall assist with the creation, management and implementation of health and safety
monitoring systems and policies in the workplace
EMPLOYEES
All employees shall be given awareness and responsibility to take care of themselves and others who
might be always affected by their actions in the workplace.
COMMUNICATION
The importance of clear and open communication lines between employees, managers and supervisors
is of high significance in ensuring that all personnel understand the SHE requirements for their line of
work and adhere to them to avoid Health and Safety risks in the working environment. The zero risk,
zero incident and zero hazard to the environment policy shall always communicated to SIL employees.
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KICK OFF MEETINGS
Following award of project, a kickoff meeting shall be held with the Project managers, SHE department
and Site Supervisors to ensure that all legal requirements ae adhered to for the below.
1) Type and nature of work
2) Scope of Work
3) Allowable working hours
4) Confirm that work can be safely executed within the proposed program of works
5) SHE induction requirements
6) Personal Protective Equipment
7) Plant and equipment, standards, and requirements
8) Interfaces with other Contractors
9) Contractor’s, SHE Plan
10) Auditing – Participation and Involvement
11) Risk Assessments
12) Work Stoppages
13) Training and Instruction
14) Hazardous materials (Bringing onto premises)
15) Reporting of incidents and accidents
16) Permit system – Administration and Requirements
17) Language barriers.
18) Any other specific anticipated hazards related to the Scope of Work;
19) Environmental consideration. e meeting agenda of kick -off meeting shall address te below.
SPECIAL MEETINGS
Both parties can call additional meetings to address special circumstances.
➢ Reporting of additional cases to SHE Management and Project Management.

➢ Client interference coordination
➢ Work requiring special instructions and precautions
➢ Report back of Audit and Inspection findings
SUPERVISORY MEETINGS
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Supervisory meetings shall at least be held every two weeks between the SHE Supervisor and the leaders
and supervisors from both parties to discuss previous incidents/accidents, any unsafe work material
reported by the inspectors. The meeting shall include agenda and tasks for the next supervisory meeting.
Reports of the Supervisory meetings shall be provided to the Safety Department. Records of attendance
must be kept in the SHE File and available for inspection/verification
MONITORING
All employees, management, and supervisors of SIL Botswana are responsible for ensuring that all works
carried out by the company
OVA Plant Services Supervision will monitor daily, and weekly talks outlined above to demonstrate
Management commitment, verify quality and encourage two-way communication. Daily talks will be
held with the crews by the Supervisor and random audits will be performed by the Safety Practitioner
allocated for the area.
CONTINUOUS BASED RISK ASSESSMENTS
Continuous Based Risk Assessments are a simple form of Risk Assessments used to review specific work
plans to identify hazards, improve safety and increase job familiarization, by involvement of the
workforce.
➢ The names of such persons will be recorded on an attendance register and kept at the work site.
➢ The Supervisor will conduct the Continuous Based Risk Assessment at the location where the
task will be performed. If a supervisor is not present, the Chargehand will take over the
responsibilities of the Supervisor and conduct the Continuous Based Risk Assessment with the
crew.
➢ On the Job (One-on-One Communication) While supervising, or during site walks, the Supervisor
or Safety Practitioner will have individual one-on-one discussions with personnel involved in the
work site that are in violation of safety rules and regulations or in unsafe acts or conditions.
➢ Site Induction - Internal Safety Induction All employees and visitors are required to attend an
induction training course. The course must be completed before anyone is allowed to work on
site.
➢ SIL Botswana shall continuously train its employees on SHE policies. The subjects to be covered
will, in main, consist of:
1) Pre-Work inspection form.
2) Safety Harnesses, the safe use thereof and prohibition of tampering with it;
3) Company, SHE Plan.
4) Health and Safety Policies.
5) Disability Policy.
6) HIV/Aids Policy.
7) PPE Policy;
8) Housekeeping Policy.
9) Environmental Policy.
10) Smoking Policy.
11) Emergency Policy.
12) Job Specific Procedures.
SHE PROMOTIONS
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SIL Botswana advocates for continuous improvement and Adherence to SHE Policies, we conduct SHE
promotions activities to show our commitment to SHE matters, promotion activities such as Suggestion
boxes, incident recalls and also Continuous Based Risk Assessments will enable employees to share their
knowledge and expertise to the benefit of the employees/employer.
MONTHLY SHE REPORTS
The SHE reports forms part of the monthly progress report, it shall include e;
➢ Tabulation of all incidents, dangerous occurrences, and accidents

➢ Tabulation of all hazards that occurred in the work sites
➢ A summary of the SHE activities, problem areas and corrective actions, government visits and
SHE audits
ACCESS TO SITE:
All employees of SIL Botswana shall be familiarized with the working spaces of the client before projects
inception. SIL Botswana shall make sure that employees are familiar with the access/exit procedures on
client’s premises as per client’s requirements, this includes observing access restriction rights to certain
offices.
FIRST AID EQUIPMENT AND TOOLBOX TALKS
The company avails a first-aid kit for treatment of minor injuries in the workplace, a qualified
practitioner will be appointed to ensure proper handling of first aid kit and treatment of incidents.
All employees shall carry out toolbox talks and compile reports as necessary before commencing work
on projects.
TENDER TENDER SCHEDULES
RETURNABLE DOCUMENTS WE HEALTH AND SAFETY PLAN
REPUBLIC OF BOTSWANA T2.2
Health and Safety - Competence and Resources
1. The procedures we propose to adopt for developing and implementing a Health and Safety
Plan are:
➢ Consultation – SIL will engage in consultative meetings with Department of
Corporate Services SHE Representatives, management and employees to
communicate the importance of adopting Health and Safety procedures in the
workplace before project kick off.
➢ Policy Making – the SIL and client’s SHE officers will work together to tailor the SHE
Plan policies and procedures that complies with the project at hand.
➢ Communication of SHE Obligations - All obligations of the SHE Plan shall be clearly
communicated and stated by both parties
➢ Realistic SHE Obligations -SIL Botswana will work with the Department of
Corporate Services to ensure that the obligations of the SHE Policy are realistic for
both project teams
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➢ Documentation of SHE Policies and Procedures – SIL SHE Officer shall work with
the client’s SHE representative in compiling, documenting and publicizing the agreed
to SHE plan for implementation in the project.
➢ Training of Project teams – the management of both client and contract will make
sure all employees engaged in the project are trained to abide by all required SHE
guidelines for the project.
➢ Rigid Implementation of SHE Policies - The SHE representative of SIL and the
Department of Corporate Services shall ensure that the SHE Plan is consistently
implemented from project inception to completion.
➢ Review of SHE Policy - SIL Botswana shall engage the client in consultative meetings
to revie and update the SHE plan for this project on monthly basis as it deems.
2. Our proposed approach and time allowance to deal with high-risk areas, particularly
the implementation of project modules (in, for example, an existing platform or application)
can turn out to be more difficult than expected identified in the scope of work are
➢ Identify risks and their triggers
➢ Classify and prioritize all risks
➢ Craft a plan that links each risk to a mitigation
➢ Monitor for risk triggers during the project
➢ Implement the mitigating action if any risk materializes
➢ Communicate risk status throughout project
3. We have allowed the following time period from acceptance of this tender offer for the
development of a Health and Safety plan:
➢ 2 Weeks
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6. MANAGEMENT SUMMARY
Brief on SIL BOTSWANA (PTY) LTD
SIL Botswana (Pty) Ltd (SILBOTS) is a member of State Informatics Limited (SIL) Group of Companies.
State Informatics Limited (SIL) is a government owned Company in Mauritius with over 26 years of solid
track record in software development, system integration and implementation of a wide range of
applications and major turnkey solutions under diversified platforms. It has completed over hundred
projects for the Government of Mauritius and other organizations both local and in the region.
SIL Botswana was incorporated in The Republic of Botswana in 1999 and was officially launched in 2011
after the launch of SILNAM IT Solutions Pty Ltd (SILNAM) in Namibia in 2003. SIL Botswana (Pty) Ltd is
a 100% citizen owned company. These showcase SIL’s growing ambitions as a regional player, with
partners in each market and its participation in capacity building in each country.
SIL is an Oracle Business Solutions provider and a partner having achieved the right Competencies under
the Oracle Partner Network. (OPN)
SIL has wide-ranging knowledge and expertise in the government/parastatal sector and has been
extensively involved into systems integration of various disparate information systems. It is with this
knowledge and the support of our technology vendors, such as Oracle and IBM that gives us the edge to
provide the most compelling and most business-oriented solutions that shall fully meet the expectations
of our customers.
SIL, being an ISO 9001:2008 certified company, has well defined methodologies to provide total
customer satisfaction in successfully implementing projects. However, to ensure the success of such a
project, besides dedication and commitment to customer satisfaction, SIL is also firmly committed to
bring the technology transfer necessary to ensure successful implementation and thereof to guarantee
the future development and maintenance of the equipment proposed.
The vision of SIL Botswana (SILBOTS) is to become the leading ICT service provider in the Republic of
Botswana and also strengthen the ICT sector in the country as well as empowering local staff. SILBOTS
is currently contracted by the Government of Botswana to Support and maintain all the Government
Systems Implemented on Oracle E-Business suite (GABS, SWIMS, IFAR and HCMS). SILBOTS is also
currently maintaining the Companies and Intellectual Property Authority’s (CIPA) Companies, Business
Names and copyright administration system. The CIPA Bespoke application was successfully
implemented by SIL in 2008 and since then, SIL Botswana has been providing support on the system and
100% of this support is done by Batswana. What distinguishes a company from others is its commitment
to provide total customer satisfaction in successfully implementing a project. Our proposal is based on
state of art technology as well as bringing solid expertise and experience in its specific field.
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SIL BOTSWANA (PTY) LTD PROJECT TEAM STRUCTURE
The below organogram describes the project team for the successful design, implementation and
support for the project for Automation of Youth Companies and Youth with Vocational Skills Registration
Form, Direct Allocation System (DAS) For Engagement of Consultants Application Form with Twelve
(12) Months Maintenance Support for the Department of Corporate Services.
The management of SIL Botswana has made sure that the human resources allocated for this project are
qualified and sufficient for the successful delivery of the project in a way that meets the requirements of
the Department of Corporate Services for this project.
ROLES AND RESPONSIBILITIES OF THE PROJECT TEAM STRUCTURE
ROLE REMOTE/ONSITE PROJECT PHASE RESPONSIBILITY

Executive Management Remote All Phases Represents Sil’s
Mr. Tebogo Gasefete management and
attends to all project
steering meetings. Mr.
Tebogo will work with
the project managers
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from client and SIL on

all project decisions on
a senior level. He will
constantly track and
monitor the project
from client inception to
post implementation
support.
Project Manager Onsite All Phases Manages the entire

Mr.Rajeev Shahi project timelines,
quality, project scope
and project team
members to ensure all
are aware of the project
deliverables. Mr. Shahi
will report to both SIL
and the Department of
Corporate Services on
all aspects of project
progress
Lead System Developer Onsite System Development, Ms. Jacob will lead the
Ms. Oreeditse Jacob design, development team in
Implementation designing, developing
and implementing the
DCS system as per
clients’ requirements
System Developer Onsite System Development, Mrs. Pabalinga will
Mrs. Lebo Pabalinga design, work hand in hand with
Implementation Ms. Jacob in designing,
developing and
implementing the DCS
system as per clients’
requirements
Pre-sales Technical Onsite/offsite All phases Mr. Nametso will work
Mr. Nametso hand in hand with the
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development team to
ensure that the client’s
requirements are well
communicated and
understood by the
team. He will s
responsible for
providing technical
solution for the team
Ms. Oratile Andrew offsite All phases Ms. Andrew will
provide customer
support services e.g.,
Customer service-
receive clients queries
and communicate
internally to
management from
client inception to after
sales services.
SHE & Quality Control Onsite All Phases Ensures that all
Officer personnel understand
and follows the SHE
policies for this project
as per expectation by
the Procuring Entity.
The officer will
coordinate, direct and
make plans of all
quality assurance
activities. The SHE
Officer will also ensure
that all the deliverables
made by SIL meets the
clients requirements
for this project.
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Conclusion
Through our diversity and vast experience, we are well qualified to successfully complete this project
and we have a team that can adequately safeguard the investment that the Ministry of Transport &
Public Works intends to put into this project. Ministry of Transport & Public Works can be assured
of having the best possible Implementation. We trust that this proposal will convince the Ministry of
Transport & Public Works of the merits of our solution and convey our ability and willingness to
successfully carry out the project.
We look forward to working along with Ministry of Transport & Public Works and assure you of our
keen interest in being associated with you in this important project.
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7. UNDERSTANDING OF REQUIREMENTS
The Department of Corporate Services (DCS) realizes the role of information technology as a strategic
business enabler in its pursuit of operational excellence. To achieve this, DCS is undertaking several
automation initiatives to enhance the effectiveness and efficiency of its business processes. One of the
intends to automate youth companies and youth with vocational skills registration form and direct
allocation system (DAS) for engagement of consultants' application form for the Department of
Corporate Services (DCS).
The registration of Youth Companies and Youth with Vocational Skills Registration Form and Direct
Allocation System (DAS) for engagement of consultants Application Form are currently done manually.
As is the case with most manual systems, errors, omissions, and delays are bound to be encountered,
hence the need for the automated process.
The online/automated forms will allow the user (youth companies) to input information in an
interactive web page which allows their responses to be sent to the server/database for processing,
where it can be analysed and evaluated.
• PROPOSED SOLUTION
As an emerging form of enabling technology, Web-based system provide customer easier accesses to
their information and services. SIL will design and implement such a web system which can integrate
many backend services eﬀectively. A major challenge in designing such a system is to meet critical
security requirements, such as the conﬁdentiality of data. The approach supplements existing Role Based
Access Control (RBAC) capabilities with a rule-based access control module based on the classical
Flexible Authorization Framework (FAF) model.
Construct a solid authentication and authorization framework for the information by giving an
appropriate login and Signup feature. The information accessibility will completely rely upon the sort of
user and their role related with the data. With the end goal to keep the information secure every last
action occurring on the information ought to be followed and recorded.
DEVELOPMENT TECHNOLOGIES:
Language: JAVA/ JavaEE

Technologies: HTML 5, CSS, Bootstsp
Database: Mysql
JAVA:
Java is a high level, class based, object-oriented programming language for web developers. It is a robust,
server-side, open-source language that is extremely flexible and very popular.
Java is also cross platform which means that code will run on UNIX, Linux, Windows NT server and now
Mac OS (Why PHP, 2004). The Java Platform, Enterprise Edition (Java EE) is a collection of Java APIs
owned by Oracle that software developers can use to write server-side applications. It was formerly
known as Java 2 Platform, Enterprise Edition, or J2EE.
Java EE core technologies
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Along with the four APIs, there are more than 30 Java APIs included as Java EE core technologies, with
that number to approach 50 with the eventual release of Java EE 8. These Java EE core technologies
broadly fall into the following file categories:
• HTTP client technologies. For dealing with HTTP-based clients, Java EE includes the Java API
for WebSocket programming, an API for JSON Processing, the JSF and Servlet APIs and the JSP
Standard Tag Library (JSTL).
• Database and resource access technologies. For interacting with external and back-end
systems, Java EE includes JavaMail, a standard connector architecture, a Java Message Service
(JMS) API and a Java Transaction API (JTA) for enforcing two-phase commits.
• REST and web service technologies: To help with the development and deployment of REST-
, SOAP-, XML- and JSON-based web services, the Java APIs for RESTful Web Services (JAX-RS)
and XML-based web services (JAX-WS) are included, along with APIs for XML messaging and
XML registries (JAXR).
• Java EE security and container management: For implementing custom Java EE security and
managing Java EE containers, software developers have access to the Java Authorization Contract
for Containers and the Java Authentication Service Provider Interface for Containers.
MYSQL:
MySQL (pronounced My SEE Q EL) is one of the standard query languages for interacting with databases.
MySQL is an open-source database server that is free and extremely fast. MySQL is also cross platform
and it has a high customer base for its flexible licensing terms, ease of use and high performance. Its
acceptance was aided in part by the wide variety of other technologies such as PHP, Java and Perl (Linux.
n.d.).
MySQL is the world’s most popular open-source database. With its proven performance, reliability, and
ease-of-use, MySQL has become the leading database choice for web-based applications, used by high
profile web properties including Facebook, Twitter, YouTube, and all five of the top five websites*.
Additionally, it is an extremely popular choice as embedded database, distributed by thousands of ISVs
and OEMs.
Advanced Encryption Standard

The AES Encryption algorithm (also known as the Rijndael algorithm) is a symmetric block cipher
algorithm with a block/chunk size of 128 bits. It converts these individual blocks using keys of 128, 192,
and 256 bits. Once it encrypts these blocks, it joins them together to form the ciphertext.
It is based on a substitution-permutation network, also known as an SP network. It consists of a series
of linked operations, including replacing inputs with specific outputs (substitutions) and others
involving bit shuffling (permutations).
Features of Advanced Encryption Standard

1. SP Network: It works on an SP network structure rather than a Feistel cipher structure, as seen
in the case of the DES algorithm.
2. Key Expansion: It takes a single key up during the first stage, which is later expanded to multiple
keys used in individual rounds.
3. Byte Data: The AES encryption algorithm does operations on byte data instead of bit data. So it
treats the 128-bit block size as 16 bytes during the encryption procedure.
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4. Key Length: The number of rounds to be carried out depends on the length of the key being used
to encrypt data. The 128-bit key size has ten rounds, the 192-bit key size has 12 rounds, and the
256-bit key size has 14 rounds.
Extensible Markup Language (XML)

Data integration is a complex process that involves consolidating data from several sources. These
sources often do not have data stored in a compatible format. So, there’s a strong need for a viable
automation tool that organizes data into a common syntax. The Extensible Markup Language (XML) is
being touted as the best in fulfilling this very critical requirement.
Data integration of XML files is an important function of modern data-driven enterprises. In this article,
you’ll learn how to use XML to successfully automate and integrate data and systems across your
organization while enabling effective and efficient business operations.
Over the years, XML has become the standard for exchanging data over the Web and on enterprise
intranets. It provides a simple, standard, and well-accepted data model. That’s because XML allows you
to model hierarchies, lists, and complex data types directly in the structure. So, you can use XML to model
virtually any type of data. This makes XML far more flexible and forgiving of change than other formats.
Bootstrap
What is Bootstrap?
Bootstrap is a free, open-source front-end development framework for the creation of websites and web
apps. Designed to enable responsive development of mobile-first websites, Bootstrap provides a
collection of syntax for template designs.
As a framework, Bootstrap includes the basics for responsive web development, so developers only need
to insert the code into a pre-defined grid system. The Bootstrap framework is built on Hypertext Markup
Language (HTML), cascading style sheets (CSS) and JavaScript. Web developers using Bootstrap can
build websites much faster without spending time worrying about basic commands and functions.
Bootstrap makes responsive web design a reality. It makes it possible for a web page or app to detect the
visitor's screen size and orientation and automatically adapt the display accordingly. The mobile-first
approach assumes smartphones, tablets and task-specific mobile apps are employees' primary tools for
getting work done. Bootstrap addresses the requirements of those technologies in design and
includes UI components, layouts, JavaScript tools and the implementation framework
• SCOPE OF WORK
Based on The Department of Corporate Services (DCS) requirements, the scope of the proposed solution
consists of the following:
• Analysis of all the requirements

• Development of Direct Allocation System
• Training/Knowledge Transfer
• Post Implementation Support
Login:
Authorized User: Consultants, Contractor & Youth Owned Companies users.
Authentication:
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• Authentication level: authorized user will provide username and password

for successful login.
The user will be able to reset forgotten passwords.
The system has a mechanism to lock accounts on multiple unsuccessful logins.
• Security:
The system will provide authentication, authorization, and accounting services.
The system will have a login capture to prevent abuse and to authenticate real or
authentic users. Ex: CAPTCHA can be implemented to fulfill the need.
The system will have a mechanism to lock accounts on multiple unsuccessful logins. Ex:
Capture login attempt count and block after 3 unsuccessful logins for 1 hour.
AES is one of the cryptography techniques which use the same secret key and is on
the Rijndael cipher algorithm. AES is based on substitution and permutation functions
and uses complicated ways to produce a strong and almost unbreakable key which is our
aim to be able to transmit our sensitive data through the network.
• Panels:
Consultants and Contractors
Youth Owned Companies
• Forms:
Allow users to enter registration data.
Upload Documents
Threshold Management
Admin and User Dashboard
Acknowledge letter
• Maintain Users and Roles:
Administrator and user accounts with relevant privileges can be created.
Data uploaded to the system will be isolated and have restricted views and access.
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Only administrators with the necessary authorization and need to know will have the
ability to view, add, delete and or modify data they own.
DCS administrator will have access to all the data in the system
Admin and User Dashboard
Acknowledge letter
• Activity Tracking Record:
The system will keep a log of all failed and successful logins with dates and IP
addresses.
System will keep trait of all editing, additions, deletions, modifications of data
performed by Users.
The records will help in showing clearly which user was involved in the activity.
Report:
The system will be able to show periodical reports relating to monthly, quarterly and annual
basis.
Help:
The system will have a help tab for users who may need help.
Search:
The system will provide users with basic and advanced search capabilities.
It will help users to find specific information.
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BIRT Reporting Tool

BIRT is a collection of open-source reporting system that is part of the open-source Eclipse project, the
leading development platform for Java application developers. It consists of two main components: BIRT
Report Designer, BIRT Runtime.
This tool is a robust, powerful tool for creating reports where the output is primarily presented over the
web. It can create reports ranging from the simplistic to the very complex with minimal custom code.
For each feature, it provides a quite complete functionality that can be accessed completely through the
BIRT Report Designer’s UI without requiring custom code. BIRT has excellent support for essential
report features such as:
• Lists - The simplest reports are lists of data. As the lists get longer, grouping can be added to
organize related data together (orders grouped by customer, products grouped by supplier). If the
data is numeric, totals, averages and other summaries can easily be added.
• Charts - Numeric data is much easier to understand when presented as a chart. BIRT provides pie
charts, line & bar charts and many more. BIRT charts can be rendered in SVG and support events to
allow user interaction.
• Crosstabs - Crosstabs (also called a cross-tabulation or matrix) shows data in two dimensions: sales
per quarter or hits per web page.
• Letters & Documents - Notices, form letters, and other textual documents are easy to create with
BIRT. Documents can include text, formatting, lists, charts and more.
• Compound Reports - Many reports need to combine the above into a single document. For example,
a customer statement may list the information for the customer, provide text about current
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promotions, and provide side-by-side lists of payments and charges. A financial report may include
disclaimers, charts, tables all with extensive formatting that matches corporate color schemes.
• Use of multiple data sources within the same report,
• Reusing queries within reports,
• Adding custom code, and more.
Spago BI Ad Hoc Reporting Tool

SpagoBI is the only entirely Open Source Business Intelligence suite. It covers all the analytical areas
of Business Intelligence projects, with innovative themes and engines.
This tool is a robust, powerful tool for creating reports where the output is primarily presented over
the web. It can create reports ranging from the simplistic to the very complex with minimal custom
code.
SpagoBI offers a wide range of analytical tools, as follows:
Reporting
Realize structured reports and export them using the most suitable format (HTML,
PDF, XLS, XML, TXT, CSV, RTF).
Multidimensional analysis (OLAP)
Expore your data on different detail levels and from different perspectives,
through drill-down, drill-across, slice-and-dice, drill-through processes.
Charts
Develop ready-to-use charts according to your single charts (e.g. histograms, pie
charts, bar charts, area charts, scatter diagrams, line charts, bubble charts,
dispersion charts) and interactive ones (e.g. temporal sliders, add/delete series).
Use it separately or aggregate them into a cockpit for a richer view on your data!
KPIs
SpagoBI offers a complete set of tools to create, manage, view and browse KPI
hierarchy models, through different methods, calculation rules, thresholds and
alarm rules.
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Interactive cockpits
Aggregate different analysis into a single view, set navigation paths, and explore
your data a dynamic and graphical way.
Ad-hoc reporting
Self-create your multi-sheet reports, including tables, cross-tables and charts.
Location Intelligence
Visualize your business data on maps (i.e. static map catalogues or web
mapping/feature services) and interact dynamically to get instant views.
Free Inquiry
A QbE (Query by Example) engine makes data exploration and navigation

particularly intuitive and easy, thanks to an entirely graphical and web-based
interface. Then save your queries for future use.
Data mining
Advanced data analysis allowing you to extract knowledge from large volumes of
data, to improve your decision-making and business strategies.
Network analysis
Visualize and interpret relations among entities through specialized views. An

entity can be animate (e.g. social media users) or inanimate (e.g. countries,
companies, projects).
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ETL
SpagoBI integrates the open source product TOS (Talend Open Studio), to load data
into the data warehouse and managing them at your convenience.
Collaboration
Create structured report dossiers, enrich your analysis with personal notes and
comments posted by users. Then share them through a collaborative workflow.
Office automation
Publish your personal documents into your BI environment, integrating common

Office tools (Open Office or MS Office).
Masterdata management
Users can write back to the database and modify table data through an intuitive
user interface, whose behavior can be set by means of simple configuration
parameters, using pre-defined models.
External processes
Manage your analytical processes, which can run in the background or be

scheduled to start and stop at a scheduled time.
Intergration
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Our proposed solution is based on a Service-Oriented Architecture (SOA) which is an approach to create
an architecture based upon the use of REST (Representational state transfer) Web services.
REST will be used to provide interoperability between computer systems on the internet. REST-
compliant web services allow requesting systems to access and manipulate textual representations of
web resources using a uniform and predefined set of stateless operations. In a REST web service,
requests made to a resource's URI will elicit a response that may be in XML, HTML, JSON or some other
defined format. The response may confirm that some alteration has been made to the stored resource,
and it may provide hypertext links to other related resources or collections of resources. Using HTTP, as
is most common, the kind of operations available include those predefined by the HTTP verbs GET, POST,
PUT, DELETE and so on. By making use of a stateless protocol and standard operations REST systems
aim for fast performance, reliability, and the ability to grow, by using reusable components that can be
managed and updated without affecting the system, even while it is running.
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Registration Page Prototype
Login page
Forgot/reset password page
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Company registration for prototype
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Admin Landing Page Prototype
• ASSUMPTIONS
The following are some assumptions that were made while defining scope of work, estimating effort,
work plan and project schedule:
1. The Department of Corporate Services (DCS) will make all the necessary documentation available to
the team members as and when required for successful execution of this project. The client would
also arrange meetings with business owners from client as and when required by team members
during this project.
2. The Department of Corporate Services (DCS) would facilitate meeting with end-users and the client’s
staff will devote adequate time as and when required during this phase to participate in
application/process knowledge sharing with the Analysis Team.
3. All infrastructures such office facilities, infrastructure, sitting arrangements, office utilities like
phone, fax, e-mail, hardware, software, related documents etc. required for running the system other
than that proposed in this proposal, shall be procured and made available in time by the client. Any
delay will result in delay in the succeeding activities in the schedule and will have an impact on effort
and cost. A minimum of 2 PCs connected to the servers through local area network with the following
technical specifications will also be required:
o Pentium i3 Core Processor
o 4 GB RAM
o 250 GB of free hard disk space.
o Network adapter card
o Windows 7
4. If The Department of Corporate Services (DCS) suggests changes/modifications in the requirements
after sign off, then the change management procedure will be applied to take care of the change
requests. The team members will study the impact of such changes on the price and the total time
frame. Such changes will be executed only after a mutual agreement and approval from the Steering
committee at additional charges.
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5. The Department of Corporate Services (DCS) will provide an Internet connection with e-mail access
to the team members for carrying out various activities related to the project work.
6. The proposed system and price is for the sole use of The Department of Corporate Services (DCS).
7. The Department of Corporate Services (DCS) will provide for the infrastructure facilities required to
conduct the proposed web portal training.
8. A separate proposal can be prepared for customizing any other functional areas, which are not
covered under this proposal that may be required by The Department of Corporate Services (DCS).
9. The Department of Corporate Services (DCS) would make available key-staff to provide timely
clarifications and answer queries during different phases of the project.
10. Changes to baseline and accepted requirements, design and architecture will be analysed and taken
up for execution using the team’s change management procedures
11. Effort estimated (Financial Proposal) to deliver the system is based on SIL understanding of the
proposed system as per the tender requirement and as described in this proposal.
12. However, if more customisation is required based on the gap document, the customisation charges
will be fixed at a rate mutually agreed upon by SIL and The Department of Corporate Services (DCS).
13. Project environments required are assumed to have been installed in time, will operate without any
interruption, and hence will not cause any delay.
14. Two separate environments will be required for the project as follows:
15. Development and testing environment where all project tasks would be initially developed.
16. Production environment, where all completed work on the development environment above will be
transitioned to production after testing by The Department of Corporate Services (DCS) . The
production environment is considered to be the primary responsibility of The Department of
Corporate Services (DCS).
17. SIL project manager will submit the monthly report to The Department of Corporate Services (DCS)
Project Coordinator. This report will highlight the status of the project, summary of work done
during the month and concerns and problems, if any.
18. The Department of Corporate Services (DCS) will identify key functional users for different business
areas and assign them as and when required by SIL for the implementation project. It will be
assumed that this group will be empowered to take specific decisions regarding recommended
changes in business processes, acceptability of workarounds, etc. The success of the project is very
much dependent upon active participation of The Department of Corporate Services (DCS) personnel
identified for this initiative.
19. User review and sign-off on the requirements will be required for acceptance of the deliverables
from SIL. The subsequent activities will begin only when such a sign-off is available.
20. Business scenarios, test data and test plan will be prepared by key functional user of The Department
of Corporate Services (DCS) in order to carry out acceptance testing.
21. The Department of Corporate Services (DCS) would hand over the acceptance letter to SIL at the end
of the acceptance phase or provide feedback to SIL regarding the discrepancies found. If no feedback
is received within the stipulated timeframe, it will be deemed as accepted.
22. Backup and recovery of the development, test and production environments are under the
responsibility of The Department of Corporate Services (DCS), with the guidance of SIL.
23. The security and controls aspects of the project will remain under the responsibility of The
Department of Corporate Services (DCS) during the project timeline. The Department of Corporate
Services (DCS) will also define the users and user access groups to be implemented.
24. Warranty starts as from the date of Completion of Acceptance of the system and as from the Go Live
date for web portal.
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25. Warranty starts as from the date of Completion of Acceptance of the system
26. The Customer will also define the users and user access groups to be implemented.
27. Assume user as authorized user wherever specified in the document above.
• EXCLUSIONS
The following is out of scope of this proposal:
▪ Business Process Re-engineering: This engagement does not envisage streamlining

the existing systems and procedures in the functional areas through a process re-engineering
study. SIL Consultants would implement the engagement on the premise that the systems and
procedures of The Department of Corporate Services (DCS) as arrived during the Requirement
Analysis study of the engagement are final.
▪ Deviations from Scope: Any significant deviations in the scope and approach stated
above would be considered as a change request and hence might involve effort, timeline, and
commercial implications.
▪ Interface: Estimation of interfacing with other systems which are not included in the
Proposal. This can be done only after studying the existing systems that are to be interfaced.
▪ System Configuration Changes: Suggesting any changes to the system configuration
for meeting performance levels on account of introduction of additional services by The
Department of Corporate Services (DCS)
▪ Third Party Systems: Installation, Configuration and Customization of any third-party
software which are not included in the Proposal
▪ Data cleansing
▪ Backup of existing data
▪ Supply, Installation of hardware and related system software
▪ Data Migration
• DEPENDENCIES
• All requested information and/or documents must be made available to the supplier on a timely
basis.
• All sign offs for documents or system acceptance must be provided as per agreed implementation
plan.
• The Department of Corporate Services (DCS) staffs allocated to this project to be dedicated and
available as per project requirements.
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• APPROACH AND METHODOLOGY

The main benefit of Agile Project Management is its ability to respond to issues as they arise throughout
the course of the project. Making a necessary change to a project at the right time can save resources
and, ultimately, help deliver a successful project on time and within budget.
Agile Project Management (APM) is an iterative approach to planning and guiding project processes.
Just as in Agile Software Development, an Agile project is completed in small sections. These sections are
called iterations. In Agile Software Development, for instance, an iteration refers to a single development
cycle. Each section or iteration is reviewed and critiqued by the project team, which should include
representatives of the project's various stakeholders. Insights gained from the critique of an iteration
are used to determine what the next step should be in the project.
Agile project methodology
Agile project methodology breaks down projects into small pieces that are completed in work sessions
that run from the design phase to testing and quality assurance (QA). These sessions are often
called sprints, the term for iteration used in one specific and popular Agile development method known
as Scrum.
Sprints are generally short, running over days or weeks; they're typically two to four weeks long.
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The Agile methodology enables teams to release segments as they're completed. This continuous release
schedule allows for teams to demonstrate that these segments are successful and, if not, to fix flaws
quickly. The belief is that this helps reduce the chance of large-scale failures, because there is continuous
improvement throughout the project lifecycle.
How APM works
Agile teams build rapid feedback, continuous adaptation and QA best practices into their iterations.
They adopt practices such as continuous deployment (CD) and continuous integration (CI), using
technology that automates steps to speed up the release and use of products.
Additionally, Agile Project Management calls for teams to continuously evaluate time and cost as they
move through their work. They use velocity, burndown and burnup charts to measure their work,
instead of Gantt charts and project milestones to track progress
For instance, project goals are set by the product owner, while team members divvy up scheduling,
progress reporting and quality tasks. Certain Agile approaches add other layers of management; the
Scrum approach, for example, calls for a scrum master who helps set priorities and shepherd the project
through to completion.
Agile Project Management demands that team members know how to work in this new fashion. They
must be able to collaborate with each other, as well as with users. They must be able to communicate
well to keep projects on track. And they should feel empowered to take appropriate actions at the right
times in order to keep pace with delivery schedules.
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A specific Agile Project Management framework that has evolved in more recent years is Scrum. This
methodology features a product owner who works with a development team to create a product backlog,
a prioritized list of the features, functionalities and fixes required to deliver a successful software system.
The team then delivers the pieces in rapid increments.
Scrum: The Framework for Agile
Scrum is a framework for project management that emphasizes teamwork, accountability

and iterative progress toward a well-defined goal. The framework begins with a simple premise: Start
with what can be seen or known. After that, track the progress and tweak as necessary. The three pillars
of Scrum are transparency, inspection and adaptation.
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SCRUM ARTIFACTS
An artifact is something of historical interest that deserves to be looked at again. In Scrum product
development, artifacts are used to see what's been done and what is still in the queue. Scrum artifacts,
which include product backlog, Sprint backlog, product increment and burn-down, are useful to look at
in Sprint Planning Meetings.
Product backlog. This refers to what remains on the "to be done" list. During a product backlog
grooming session, the development team works with the business owner to prioritize work that has been
backlogged. The product backlog may be fine-tuned during a process called backlog refinement.
Sprint backlog. This is a list of tasks that must be completed before selected product backlog items can
be delivered. These are divided in to time-based user stories.
Product increment. This refers to what's been accomplished during a Sprint -- all the product backlog
items -- as well as what's been created during all previous Sprints. The product increment reflects how
much progress has been made.
Burn-down. The burn-down is a visual representation of the amount of work that still needs to be
completed. A burn-down chart has a Y axis (work) and an X axis (time). Ideally, the chart illustrates a
downward trend, as the amount of work still left to do over time burns down to zero.
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user story. A user story is a tool used in Agile software development to capture a description of a
software feature from an end-user perspective. The user story describes the type of user, what they want
and why. A user story helps to create a simplified description of a requirement.
A user story template often uses the following type of format:
As a <role>, I want <feature> so that <reason>.
Examples of user stories are:
As a user, I want to upload photos so that I can share photos with others.
As an administrator, I want to approve photos before they are posted so that I can make sure
they are appropriate.
An Agile user story is meant to be short, usually fitting on a sticky note or note card. The user stories
should be written by the business in the language of the customer so that it is clear to both the business
and the development team what the customer wants and why he wants it. The development team's job
is to take care of how to develop the code that will satisfy the requirements of the user story. In best-
case scenarios, developers collaborate closely with the business owners to clarify the details as the code
gets developed.
SCRUM VALUES
The three pillars of Scrum -- transparency, inspection and adaptation -- are supported by five values:
commitment, courage, focus, openness and respect.
Commitment: The team is self-directed, and all members are dedicated to completing work that has been
agreed upon.
Courage: The team operates as a single entity and succeeds or fails together.
Focus: The team limits distractions and concentrates on what work needs to be done today.
Openness: The team is given time to gather and share what has been successful and what needs to be
improved.
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RESPECT: THE TEAM IS COMPOSED OF MEMBERS WHO HAVE DIFFERENT STRENGTHS, AND EACH
INDIVIDUAL'S STRENGTHS ARE RESPECTED. THERE IS NO FINGER-POINTING WHEN DISCUSSING
HOW TO FIX WHAT IS NOT WORKING.
• DELIVERABLES OF THE PROPOSED SOLUTION

The Project deliverables that would require sign off from the The Department of Corporate Services
(DCS) during the course of the Project implementation comprise:
❖ Registration Form Direct Allocation System
Phase Deliverables
Phase 1 Project Initiation Document (PID)
Statement Of User Requirements

(SOUR)
Phase 2 Signed Designed Document
Project Signoff
Training Manual
Phase 3 Signed Memorandum Of

Agreement (MOA)
Service Level Agreement (SLA)
• PROJECT MANAGEMENT
We fully believe that capacity building is a proven route for effective project implementation
completeness, delivery, and support and quality assurance.
As such, before undertaking detailed business analysis, we recommend that the Client identifies a core
team (consisting of the project manager, key functional staff, and technical resources) with the necessary
skills, experience and business knowledge to work on the project. This will ensure SIL and the client to
deploy the solution in the most effective and efficient way.
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Our project approach comprises of the following stages as depicted in the diagram above:
Project Initiation
During this phase the team is constituted from both SIL and the Client We propose a project team
consisting of a Project Manager, Functional and Technical team members.
During the first of these phases, the initiation phase, the project objective or need is identified; this can
be a business problem or opportunity. An appropriate response to the need is documented in a business
case with recommended solution options. A feasibility study is conducted to investigate whether each
option addresses the project objective and a final recommended solution is determined. Issues of
feasibility (“can we do the project?”) and justification (“should we do the project?”) are addressed.
Once the recommended solution is approved, a project is initiated to deliver the approved solution and
a project manager is appointed. The major deliverables and the participating work groups are identified
and the project team begins to take shape. Approval is then sought by the project manager to move on
the detailed planning phase.
Project Planning
A project plan is documented which shall contain a high-level work breakdown structure for the
development of the project. Detailed level task schedules shall be done using Microsoft Project plan.
During project planning, the project manager identifies and documents the risks to the development of
the project. For each of the identified risk the project manager documents the mitigation plan to avoid
the occurrence of the risk. The Project Manager also documents the risk handling plan for each of the
identified risks. The risk handling plan shall indicate the actions that shall be taken in event that the
identified risk occurs.
The project manager also plans for the Software Quality Assurance activities which include the process
and product verification activities. Defect prevention plans, configuration management plans,
verification plans and training plans are also prepared by the project manager for the relevant project.
All activities planned are documented in the Project plan template.
The project plan and project plans shall be the basis to track and execute the project and / or project, to
attain the desired organization and customer objectives.
Project Execution
During the third phase which also known as the implementation phase, the project plan is put into
motion and performs the work of the project. It is important to maintain control and communicate as
needed during implementation. During project implementation, people are carrying out the tasks and
progress information is being reported through regular team meetings. The project manager uses this
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information to maintain control over the direction of the project by measuring the performance of the
project activities comparing the results with the project plan and takes corrective action as needed. The
first course of action should always be to bring the project back on course, i.e., to return it to the original
plan.
To co-ordinate, monitor and control the execution of the project, we suggest a project organization
comprising:
• Steering Committee member

• The Client Team
• SIL Team
The figure below shows the Steering Committee Structure:
Steering
Committee
Client Project SIL Project

Manager Manager
SIL
Client Functional
Client IT Team Implementation SIL QA Team
Team
Team
Project management will be done using a hierarchical organizational structure, in which a two-way
communication process is maintained, between the different levels in the hierarchy. The
responsibility and task of monitoring increases towards the highest level, leaving the lower levels
relatively free from project management issues.
Required Client Team
SIL will require participation from the Client resources, for the execution of the project.
The details of these roles and the level of their participation are given in the following table;
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Role Level of Participation

Project Manager 1 Full time equivalent resource
Team Leader 1 Full time equivalent resource
Business Analyst/QA Whenever required
Developer 1 Full time equivalent resource
Roles and Responsibilities
SIL
• A Project Management Team will manage the overall project execution headed by a Program
Manager. The Program Manager will be the main contact person from SIL’s side for all aspects of the
project.
• SIL shall execute the project as per the scope and methodology given in this proposal.
The CLIENT
• The Client shall identify a Project Manager internally who will be coordinating all aspects of the
project from the client’s side
• The Client will establish necessary infrastructure prior to the live run of the application systems
• The Client shall identify the technical staff for training as per the schedule that will be established
• The Client shall provide office space and necessary facilities to SIL engineers during the project
period
• The Client shall provide complete access to the computer systems, manuals, etc to SIL consultants
for carrying out the work
• The Client shall co-ordinate the day-to-day operations, tallying of results etc., during the parallel run
as part of implementation. (Shared responsibility)
• The Client shall approve the following deliverables of the various stages of the project
• The Client will certify through an Acceptance Certificate as a record of successful completion of the
tasks involved at each stage of approval
The Client Project Manager
The overall project management, co-ordination and control are vested in this person whose
responsibilities are to:
• Take full ownership of the project on behalf of The Client and communicate progress and
exceptions to the Steering Committee for information and approval.
• Agree the overall critical success factors for the successful completion of the project.
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• Approve overall system functionality and ensure that the business needs are met.
• Ensure that the stated benefits are realized.
• Identify the benefits to be in measurable terms.
• Issue the mandate and approval for the project start.
• Ensure the availability of funds.
• Delegate the authority required ensuring the necessary resources are available for the projects
successful completion.
• Elect, document, co-ordinate, communicate all planning and resource requirements and ensure
that project deadlines and budget are provided.
• Provide all required hardware, software and human resources required for the successful
execution of the project such as PCs, Internet connection, computer room, and training room
with access to the server, printers (Line, Laser…), photocopy machine, telephone, fax.
• Be accountable for each component of the project development life cycle to be performed within
the planned time scales and resource availability.
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SIL Project Management Team
The SIL Project Management Team will be responsible of the implementation of the SIL proposed
software applications on time, budget and within the scope of work agreed in the initiation phase. The
team shall be responsible for:
• Project planning (task estimation).
• Control and reporting functions (project tracking, monitoring and reporting to The Client).
• Work Management functions (work allocation).
• Resource Management functions.
• Quality Management functions.
Project Monitoring
Project monitoring is done by means of weekly, monthly and milestone-based reviews with all team
members. The following are monitored: Actual completion of activities and milestones compared to the
estimated schedule, status of the identified risks, mitigation and handling plans, the status of the
technical activities of the project, the status of critical dependencies between the different groups.
The project manager shall do project progress meetings on a regular basis. Progress review meeting is
also conducted with the customer. Minutes of such meetings are prepared for follow up action. Progress
reports are filled as and when required and the report covers the following topics:
• project progress and status report

• issues in administration and logistics
• problems and solutions
• work completion certificates
Configuration Management
The purpose of configuration management process is to establish and maintain the integrity of the
configuration items throughout the software project life cycle. The configuration management remains
the responsibility of the project team. The Project Manager prepares a Configuration Management plan,
identifies configurable items, assigns resources and access rights for each configurable item, develops
and distributes configuration management reports to all affected groups and performs configuration
audits. A Configuration Administrator is assigned the task of checking in and out of affected baselines.
Any change thereafter to any configurable item follows the Change Management process.
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Defect Prevention
The Defect Prevention process tries to identify the root cause of defects and prevent their occurrences
and recurrences. The project manager prepares a defect prevention plan at the beginning of the project.
The project manager collects inputs from successful DP actions from SIL DP database and defect
consolidation log for planning DP activities. The project manager periodically updates the DP plan based
on the actual schedule and conducts the defect prevention meeting at the beginning of the project with
the team. Causal analysis shall be performed at the end of verification process to identify the root cause
of the defects.
Project Quality Management
SIL ensures that all work products are evaluated, and that evidence is provided to the fact that:

Inspections, Reviews or walkthroughs are conducted on every work product of the project. The Quality
team on a monthly basis or before each milestone shall do process Verification. This ensures process
compliance by the project team.
This process enables the review and audit of the work products and activities to verify the compliance
with applicable processes and identify corrective actions for the non-conformances
Project closure
During the final closure, or completion phase, the emphasis is on releasing the final deliverables to the
customer, handing over project documentation to the business, terminating supplier contracts, releasing
project resources and communicating the closure of the project to all stakeholders. The last remaining
step is to conduct lessons learned studies; to examine what went well and what didn’t. Through this type
of analysis the wisdom of experience is transferred back to the project organization, which will help
future project teams.
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• PROJECT PLAN
The following is a tentative implementation plan for Registration Form Direct Allocation System.
Weeks
Activities
1 2 3 4 5 7 8 9 10 12 14 16
Preparation of detailed work plan
Preparation of Registration Form

Direct Allocation System
requirement
Specifications Validation &

Correction of Software
requirements specifications
Registration Form Direct

Allocation System
Pre-UAT Training
Application system training
Commissioning of complete
system
Go-Live of the Proposed System
• RISK MANAGEMENT
Risk management plan is an integral part of SIL software project plan defined for every project.
Risk Management is a proactive assessment and planning methodology that encompasses:
o The identification of situations (risks) that may negatively impact the project
o Evaluating the impact and probability of the management of those risks
o Managing identified risk through focused activities and tools
o Risk Management Plan will identify risks by Likelihood (of risk occurrence), Impact and Priority for
Action (on occurrence of the risk) and define mitigation procedure for risk containment
A sample risk mitigation template is outlined below:
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Likelihood Impact
Risk Description Risk Mitigation Plan
H/M/L H/M/L
Scope Creep M H ● Identify the project scope in the beginning and try
adhering to it.
● Design and execute to a strong scope change
procedure.
● All scope change requests, regardless of size are
documented, approved or denied by project
management.
Insufficient M H • Design an effective testing strategy.
Testing • Allow for sufficient time for unit testing, system
testing, performance testing, integration testing
and user testing.
Insufficient M H • Identify in the project charter the project resources
Resources required for success. Secure executive
management sign off for the commitment of the
resources for the duration of the project.
• Identify a backup plan for each resource.
Delays in M H • To raise the issue to Project Management team with
resolution from logs and inform in addition the possible impact on
client team the schedule
Key activities in risk management include:
Risk Assessment
◼ Risk identification
◼ Risk analysis
◼ Risk prioritization
Risk Control
◼ Risk mitigation
◼ Risk monitoring
SIL Risk Management Plan identifies risks from the perspective of:
▪ Engagement Risks
▪ Technology related risks
▪ People related risks
▪ Process related risks
▪ Infrastructure and Communication related risks
▪ Application specific risks
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The Risk Management Plan will be continuously modified as the risks encountered by the
project/program keeps changing with time; new risks emerge; the severity of identified risks may
increase or decrease. Risks are regularly tracked, assessed and compared and the Risk Management Plan
is modified so that at any given point of time, mitigation steps for prevention of future risks are in place
for the program.
Risk Mitigation Plan is implemented during the project execution. Risks are re-assessed at project
milestones and frequency of re-assessment changes by the life cycle stage. Risks are continuously
tracked and communicated by regular status reporting.
• SUPPORT AND MAINTENANCE
A Support and maintenance contract will be proposed after the 1-month post implementation support
and warranty. Prior to signature, the contract will be discussed and agreed by both parties mutually.
Among other things, the maintenance contract will stipulate service levels such as response time, type
of issue covered and resolution time.
The following response level will be applicable
Service Hours Major Faults Minor Faults System Failure Software Urgent
Support Software
Support
7:30 to 16:30 1 Hour 4 Hour 1 Hour 8 Hours 4 Hours
Below are the different element of Support and Maintenance Services that SIL will provide:
On-Site Support
The contractor shall provide support which will cover all the implemented system as described in the
scope of work
Support service will cover the following services during normal office hours:
• Troubleshooting
• Installation assistance
• Testing Configurations
• Functional Changes to the system
• User Training
• Resolution of Queries
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Support Service Level
The Response Time for the standard support services shall be within normal working hours of the
contractor (i.e. from 0730 to 1630, Monday - Friday, except public holidays). SIL shall use its reasonable
endeavors to respond to be on site within 3 hours of receipt of a request.
The Department of Corporate Services (DCS) shall appoint designated contacts who shall be the
exclusive interface to the contractor. The contacts should include a primary and a secondary one who
will act as Backup.
The Department of Corporate Services (DCS) shall notify in writing the names of the designated primary
and backup contacts. The customer may change contacts but agrees to notify the contractor in writing
of such changes in advance.
The primary contact will be responsible for:
• All problem reports submitted to the contractor
• All direct communications with the contractor
• Assist the prevention of non-designated access to the contractor
The Primary Contact shall maintain a record of all problem reports submitted to the contractor and keep
track of any action required by the contractor for a given report. The Primary contact must be prepared
to discuss with the contractor the status of any submitted problem report.
The Secondary (Backup) Contact shall assume the responsibilities of the Primary Contact should the
Primary contact is unavailable to fulfill these duties.
Sil Botswana Shall also at least have one (1) resource who onsite during working days to provide 1st level
support
Helpdesk
SIL offers an ITIL compliant helpdesk facility to its clients. The helpdesk has been envisioned with the
aim to provide exceptional class of service to customers in the increasingly competitive ICT business
environment through a service-oriented approach and ultimately to add to the success of our customers.
The objective is to provide an interface to the company for customers to report service requests,
incidents and queries, by phone, fax, post, emails and very soon, through our portal, which are then
logged on a database. Helpdesk officers then ensure that these requests are passed to the appropriate
resource and serviced within reasonable delay, via constant follow-ups. The hours of direct access to
the Helpdesk are from 07:30 – 16:30
Telephone Support
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The contractor staff are trained to provide first line support to clients via the telephone. In case the
problem is solved, the call is closed or else an on-site intervention is planned depending on the criticality
of the problem.
On-Site Support
Onsite support will be proposed the contractor will deploy resources on site as and when needed by The
Department of Corporate Services (DCS)
Response Times
Response times will be negotiated and agreed on upon the support and maintenance SLA
• TRAINING
The success of this project will depend on the transfer of the required skills and know-how from the
implementers to the end-users and responsible officers of the client. Emphasis will be laid on training
and capacity building of client’s internal competencies backed by good team building and motivation
strategies all along the project.
SIL will ensure that at the end of this assignment, the required skills and know-how will get transferred
to the client.
The client shall identify a core team (consisting of the project manager, key functional staff and technical
resources) with the necessary skills, experience and client’s business knowledge to work on the project.
This will ensure not only future support but also to form an integrated SIL/ The client team to more
effectively build, design and set-up the application system.
SIL will employ Train the Trainer method whereby key process owners will be trained. These users will
then be responsible for the ongoing training of the end users.
Assumptions
The following assumptions apply:
▪ All users to be trained by the Implementation Team will have to have received basic computer
skills training prior to attending the courses.
▪ All users will be familiar with the business processes of the area they are assigned to train.
▪ It is the responsibility of the client to organize the necessary training facilities in accordance with
the Training schedule to be agreed between the client Implementation Team.
Training basically covers all the modules mentioned in the Scope of work and the scope of the training
is related to handling on specific functionality required by the users in live instance. The hands on
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training would be conducted in a batch of 10 members (class room). SIL would provide one / two
dedicated consultants to train the users in the client environment.
We strongly recommend and expect the client to identify the key users for all the modules implemented
in this project. The identified key users should participate in all the training related activities, along with
the consultants. This will enhance the product knowledge for the key users as a step to help the client
in becoming self-sufficient towards handling the applications.
To enhance the effectiveness of the training and provide a cost-effective program to the client, we
propose the following training model.
1. Overview Training – before the start of the project

2. Hands on Training – Classroom Training - To Key Users of all the modules, users and technical
training to IT team for application maintenance etc.
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TECHNICAL

Ministry of Transport and

(Ref No – MTP W/POU/CS/SER/06/2022-2023

Closing Date: 27.09.2022

Terms of use and confidentiality of information

Intellectual Property defined as Inventions, original designs and practical applications of

1. COVER LETTER .................................................................................................................................................................................................. 5

2. FORM OF TENDER ............................................................................................................................................................................................ 6

3. SIL BOTSWANA COMPANY PROFILE ....................................................................................................................................................... 7

SIL GROUP COMPANY PROFILE ........................................................................................................................ 7

4. COMPANY COMPLIANCE DOCUMENTS ............................................................................................................................................... 15

CERTIFICATE OF INCORPORATION ............................................................................................................. 15

COMPANY EXTRACT ........................................................................................................................................... 16

COMPANY SHAREHOLDERS CERTIFICATES AND COPY OF ID ........................................................ 17

TAX CLEARANCE CERTIFICATE .................................................................................................................... 18

TRADING LICENSE .............................................................................................................................................. 19

PPADB CERTIFICATE ......................................................................................................................................... 20

EDD CERTIFICATE ............................................................................................................................................... 21

ISO CERTIFICATE ................................................................................................................................................. 22

5. RETURNABLE DOCUMENTS ..................................................................................................................................................................... 23

5.1 CERTIFICATE OF AUTHORITY OF SIGNATORY .................................................................. 23

5.2 DECLARATION FORM FOR TENDERING PURPOSES ........................................................ 24

5.3 QUALITY PLAN ...................................................................................................................................... 25

5.4 CURRICULUM VITAE OF KEY PERSONNEL AND THEIR CERTIFICATES .............. 28

5.5 EXPERIENCE OF TENDERER .......................................................................................................... 29

6. MANAGEMENT SUMMARY .................................................................................................................................................................... 60

7. UNDERSTANDING OF REQUIREMENTS ....................................................................................................................................... 65

• PROPOSED SOLUTION .................................................................................................................... 65

• SCOPE OF WORK ................................................................................................................................. 67

• APPROACH AND METHODOLOGY ............................................................................................ 80

• DELIVERABLES OF THE PROPOSED SOLUTION .............................................................. 85

• PROJECT MANAGEMENT ............................................................................................................... 85

• PROJECT PLAN ..................................................................................................................................... 93

• RISK MANAGEMENT ......................................................................................................................... 93

• SUPPORT AND MAINTENANCE ............................................................................................................................................................... 95

Plot 121, Unit 1.3, GIFP

27th September 2022

We look forward to working with you on this project.

3. SIL BOTSWANA COMPANY PROFILE

YOUR NEEDS IN IT.OUR EXPERTISE IN SOLUTIONS.A HIGH-FLYING EQUATION

Name of Company State Informatics Limited (SIL)

Location of Offices SIL Mauritius

SIL Namibia (SILNAM)

SIL Botswana (SILBOTS)

Our main competencies and solutions

Newgen Software Technologies Ltd

Agricultural Marketing Board (AMB)

Contact Persons General Manager – SIL Botswana PTY LTD

COMPANY VISION STATEMENT

COMPANY MISSION STATEMENT

➢ Integrity and Fairness in doing business

ASSOCIATED COMPANIES & HOLDING COMPANIES

2.1 Subsidiary Companies

• SILNAM IT SOLUTIONS LTD

• SIL Botswana Pty Ltd

2.2 Holding Companies

4. COMPANY COMPLIANCE DOCUMENTS

COMPANY SHAREHOLDERS CERTIFICATES AND COPY OF ID

TAX CLEARANCE CERTIFICATE

➢ Code 120 - ICT Technical Support Services, Subcode 01 – Systems Development

5.1 CERTIFICATE OF AUTHORITY OF SIGNATORY

5.2 DECLARATION FORM FOR TENDERING PURPOSES

5.3 QUALITY PLAN