Modul E-Reservation Amadeus

E-Modul Amadeus Basic Reservation CONFIDENTIAL & RESTRICTED
E-Modul Amadeus Basic

Reservation
[Cite your source here.]
Team Penyusun
Instruktur Amadeus Reservation System

TABLE OF CONTENT
TABLE OF CONTENT ........................................................................................................................... 2
ICAO Spelling Alphabet.......................................................................................................................... 4
INTRODUCTION................................................................................................................................... 5
1. Getting Started- Amadeus Selling Platform Connect ........................................................................ 6
2. Password Reset Flow ....................................................................................................................... 7
3. Encoding and Decoding ................................................................................................................... 8
EXERCISE 1 ........................................................................................................................................ 10
4. Amadeus Air ................................................................................................................................. 11
4.1 Amadeus Availability/ Schedule Display ................................................................................ 11
4.1.1 Amadeus Availability Neutral (AN) ................................................................................ 11
4.1.1.1 One Way Amadeus Availability...................................................................................... 11
4.1.1.2 Dual City Pair Availability ............................................................................................. 14
4.1.2 Amadeus Timetable (HE TN) ..................................................................................... 16
4.2 Flight Information (HEDO) ................................................................................................. 16
4.3 Minimum Connecting Time (HEDM) ................................................................................ 17
EXERCISE II ........................................................................................................................................ 17
5. Passenger Name Record (HE PNR/HE STEP)........................................................................ 18
5.1 Itinerary Element/Flight Segments ......................................................................................... 19
5.1.1 Segment Sell from Availability ....................................................................................... 19
5.1.2 Long Sell ........................................................................................................................ 19
5.1.3 Arrival Unknown/ARUNK ............................................................................................. 19
5.2 Name Element ....................................................................................................................... 20
5.2.1 Name Creation ............................................................................................................... 20
5.2.2 Name Changes/Name Update ......................................................................................... 21
5.2.2.1 Update Jumlah Seat ........................................................................................................ 24
5.2.2.2 Insert or Remove Child PTC/Infant Name ...................................................................... 25
5.3 Contact Element (HEAP).................................................................................................. 27

5.4 Ticketing Arrangement Element (HETK) ............................................................................ 27
5.5 Received from Element (HERF) ......................................................................................... 27
5.6 End of Transaction (HEET) .............................................................................................. 28
5.7 Ignore (HEIG) ................................................................................................................ 28
5.8 Multiple PNR Element Entry .................................................................................................. 29
5.9 Segment Rebook (HESB) ................................................................................................ 29
EXERCISE III: ..................................................................................................................................... 30
6. Married Segment (HEMARRIED) ........................................................................................... 31
7. PNR Retrieval (HERT) ............................................................................................................ 31
8. Action Codes ................................................................................................................................. 32
EXERCISES IV .................................................................................................................................... 33
9. Other Service Information Element (HEOS) (MS169) .................................................................. 34
10. Special Services Element (HESR) .......................................................................................... 34
11. Advance Seat Assignment (HESM/HEST) ............................................................................. 35
12. Frequent Flyer Element (HEFF) ............................................................................................ 38
13. Remarks Element (HERM/HERIR/HERC).............................................................................. 38
14. PNR Security Element (HEES) ............................................................................................. 39
15. Printing & Email an Itenerary (HEIEPJ) .................................................................................. 40
16. PNR Split .................................................................................................................................. 41
EXERSICES V ..................................................................................................................................... 42
ICAO Spelling Alphabet

• Letters are spelled according to the international spelling alphabet adopted by ICAO
(International Civil Aviation Organization)
• Avoid confusion when spelling on the phone
Letters (ICAO Spelling Alphabet)

A Alfa
B Bravo
C Charlie
D Delta
E Echo
F Foxtrot
G Golf
H Hotel
I India
J Juliett
K Kilo
L Lima
M Mike
N November
O Oscar
P Papa
Q Quebec
R Romeo
S Sierra
T Tango
U Uniform
V Victor
W Whiskey
X X-ray
Y Yankee
Z Zulu
INTRODUCTION
About Amadeus
Travel broadens horizons, creates connections and builds economies. Travel powers
progress. And Amadeus powers travel. Amadeus provides the technology which keeps the travel
sector moving - from initial search to making a booking, from pricing to ticketing, from managing
reservations to managing check-in and departure processes.
Our products and solutions help to improve the business performance of our customers;
travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies,
airports, cruise lines and ferry operators. We've been doing it for more than 30 years, and we're
just getting started. Innovating. Moving fast. Working with customers and partners to power better,
more rewarding journeys. Leading the industry forward to shape a better future of travel.
Did you know?

• Amadeus was founded on Jun 17, 1987 and was officially born on Oct 21, 1987.
• Operating in 190+ markets, with a worldwide team of 16,000 people, made up of 146
nationalities
• 1 of the world’s top 15 software companies (Forbes 2017 global rankings)
• 6th consecutive year included in Dow Jones Sustainability Index in 2017
• 630+ million bookings processed in 2017
• 1,6+ billion passengers boarded in 2017
• €5,4 billion invested in R&D since 2004
• In 2017, we reported revenues of €4,8 billion
Where we work
Our principal corporate, development and operational activities are divided between
various locations across the world:
Headquarters : Madrid (Spain)

Product development and product marketing : Sophia Antipolis (France)
Data Processing Centre : Erding (Germany)
IT Services Centre : Londok (UK) and Sydney (Australia)
AMADEUS Selling Platform Manual Ver. 18.1 – Jan 2018.1 5

1. Getting Started- Amadeus Selling Platform Connect

Langkah untuk masuk ke website Amadeus Training for ITL Trisakti
1. Masuk link Amadeus Training https://www.training.sellingplatformconnect.amadeus.com
2. Input User Name : sebagai contoh  STMT02 ( huruf kapital)
3. Input Office ID : sebagai contoh JKTI92908 (huruf kapital)
4. Input Password : sebagai contoh xxxxxx (kombinasi huruf dan angka)
5. Klik : SIGN IN

6. The “Command Page” area ready to use as per display. (tampilan command page)
User name &

Sign Out
2. Password Reset Flow

3. Encoding and Decoding

3.1 City / Airport
a. Display a code for a city / airport : b. Display a name from a city / airport’s code:
1. DANJAKARTA 1. DACSIN
2. DANNARITA 2. DACLHR
3.2 Country / Currency 3.3 State / Province

1. DCFRANCE 1. DNSUS
2. DCID 2. DNSUSKY
3. DNSQUEBEC

System Response Example :

1. Entry code untuk nama kota/bandara
Cara Entry  DANJAKARTA (huruf capital/huruf kecil)
1. Three letter code kota/city (C), yaitu : JKT
2. Three letter code Airport (A), yaitu : HLP dan CGK
3. Two letter code Negara, yaitu ID untuk Indonesia
Entry kode untuk nama maskapai penerbang/three letter code Office ID

Cara entry  DNAAIRFRANCE Training
Mode
Hasil entry menampilkan :
AF/ AFR untuk two letter code/three letter code Airline Air France
057 adalah 3 angka pertama dalam 14 digit tiket merupakan kode maskapai penerbangan AF

EXERCISE 1
1. Please Find the coding for : d. Equipment Code:
a. Airline Code : Airbus: ………………………………
Malaysia Airlines : …………………. Boeing: ……………………………..
Singapore Airlines …………………. Fokker: ………………………
Emirates: ……………………………. 2. Please find decoding for :
Cathay Pacific: …………………….. a. Airline Name :
Lufhansa: …………………………… NH: …………………………………
b. City Code : TK: ………………………………….
Denpasar: ………………………….. AY: ………………………………….
Tokyo: ………………………………. CI: …………………………………..
Manila: ……………………………… b. City Name :
c. Land Code: AUH: ……………………………….
Indonesia: ………………………….. AMQ: ……………………………….
Japan: ………………………………. BNE: ………………………………..
Canada: …………………………….. BOM: ……………………………….

4. Amadeus Air
4.1 Amadeus Availability/ Schedule Display
4.1.1 Amadeus Availability Neutral (AN)
Shows all flights with at least one seat available for sale or waitlist, for all airlines which have a
sales agreement with Amadeus
4.1.1.1 One Way Amadeus Availability
Neutral Availability : AN18DECCGKHKG
Entry : AN Transaction Code (Availability Neutral)

18DEC Departure Date
CGK Departure City/Airport
HKG Arrival City/Airport
138 : days prior to travel date

Country Code MO : Monday
0000 : Time
N18DECCGKHKG
** AMADEUS AVAILABILITY - AN ** HKG HONG KONG.HK 138 MO 18DEC 0000
** HOTEL NIKKO HONG KONG**NEW RENOVATED**SEASONAL
PROMOTION ** SPECTACULAR VIEW OF VICTORIA HARBOUR
>HANKHKG001**
1 CI 680 C4 D4 Y7 B7 M7 Q7 T7 CGK 2 HKG 0635 1225 E0.333 4:35
K7 H7 L7 N7 X7 WL
2 GA 860 C9 D9 J9 Y9 M9 L9 K9 CGK 2 HKG 0910 1450 E0/332 5:00
N9 Q9 G9 V9 T9 777 4: 40
3 CX 718 J9 C9 D9 I9 Y9 B9 H9 /CGK 2 HKG 0920 1510 E0/330 4:45
K9 M9 L9 V9 S9 N9 Q9 O9
4 CX 776 F4 A4 J9 C9 D9 I9 Y9 /CGK 2 HKG 1450 2035 E0/
B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9
Last seat availability E : Candidate for E-ticketing

indicator (/). 0 : Number of Stop
Obtained seats count in /. : Access Indicator Elapse Flying Time
real-time from airlines
777 : Aircraft Type (Double click to encode)
inventory

System Response Example :

Tampilan entry untuk melihat ketersediaan seat pada airline untuk tanggal 18 Desember (DEC)
dengan rute dari Jakarta (CGK) menuju Hong Kong (HKG)
Cara Entry  AN18DECCGKHKG (untuk rute oneway)
DEP &
ARR
Keterangan Tampilan One way Amadeus Availability

1 sampai dengan 10 adalah indikator untuk baris/ line
CX adalah two letter code untuk airline Cathay Pacific
796 atau 718 atau 792 adalah nomor penerbangan atau flt no. Cathay Pacific
J9 C9 D9 I9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 OL, adalah sub clases dan angka 9 adalah
indikator available seat/open
CGK 3 adalah origin yaitu Jakarta dan 3 adalah pada terminal 3
HKG 1 adalah destination yaitu Hong Kong dan 1 adalah pada terminal 1
333 adalah tipe pesawat/aircraft yaitu Airbus A330-300
Cara membaca availability pada baris/ line 1 adalah :
1 CX 796 J9 C9 D9 I9 Y9 B9 H9 /CGK 3 HKG 1 0020 0605 E0/333 4:45
Pesawat Cathay Pacific dengan flt no. CX 796 berangkat dari Jakarta/ Cengkareng jam 00.20 tiba di
Hong Kong jam 06.05 waktu setempat dengan perkiraan lamanya penerbangan 4 jam 45 menit, seat
available (open)

Other optional entries :

Entry Explanation
AN18JANKULSIN1700 Specific departure time
1
(system will give 1 hour before 1700)
AN21FEBLONWAS/AUA
2 Specific airlines (maximum 3 airlines)
AN02MARKULPAR/AMH,AF
3 AN3JANKULSIN/CM/ASQ Specific class
4 AN/01APRCGKJED/ASQ 7 days search

ACR20OCT Return on specific date(this entry can only be
5
done after the basic availability entry)
Now do it yourself…

4.1.1.2 Dual City Pair Availability

 Able to display outbound and return/onward journey availability in a single entry.
 Seats for both flights can be sold in a single entry.
 This does not apply on direct access
Entry Explanation
1 AN17FEBCGKSIN*19FEB CGKSIN on 17 FEB and return on 19FEB
2 AN16MARCGKLON*23MARLONPAR with onward journey
3 AN17FEBCGKSIN/ASQ/CM*19FEB specific airline and class
4 AN17FEBCGKSIN/ASQ*19FEB/ATG specific airline
Description :
Entry untuk menampilkan ketersediaan seat ( seat availability) untuk rute pergi pulang ataupun
rute lanjutan(onward) dalam satu kali entry ( maksimal dua rute yang akan ditampilkan).
System Response Example for AN Return
AN12AUGCGKKUL/AMH*15AUG (Return spesifik Airline yaitu MH)
Rute berangkat
JKT KUL 12 AUG
By MH
Rute pulang
KUL JKT 15 AUG
By MH

System Response Example AN Onward
AN12DECCGKSIN/ASQ*15DECSINKUL/AMH (Onward spesifik airline SQ & MH)
Rute berangkat
JKT SIN 12 DEC
By SQ
Onward/Lanjutan
SIN KUL 15 DEC
By MH
Scrolling Commands
Entry Explanation
MDF MDS move down for first city pair / second city pair
MUF MUS move up for first city pair / second city pair
MYF MYS move yesterday for first city pair / second city pair
MNF MNS move next for first city pair / second city pair

4.1.2 Amadeus Timetable (HE TN)

 This displays flight operating during a specific one-week period.
 Seats cannot be sold from the timetable display, as this is only information.
 You can not use Dual City pair for Timetable display
System Response Example
TN17NOVCGKKUL
TN17NOVCGKKU
** AMADEUS TIMETABLE - TN ** KUL KUALA LUMPUR.MY 17NOV06 24NOV06
1GA:MH9082 D CGK 2 KUL 1045 1340 0 13APR06 --- 734 1:55
2GA:GA 820 D CGK 2 KUL 1045 1340 0 18AUG06 --- 734 1:55
3 MH 710 D CGK 2 KUL 1110 1410 0 10SEP06 --- 330 2:00

4 MH 720 X6 CGK 2 KUL 1535 1835 0 01AUG06 --- 734 2:00
5 MH 720 6 CGK 2 KUL 1545 1845 0 05AUG06 --- 734 2:00
---
6 IY 863 47 CGK 1 KUL 1820 2120 0 20APR06 330 2:00
Days of Operation
D : Daily
Departure & Arrival City Number of Stops Validity of the Flight
123 : Mon, Tue, Wed
X : Except
4.2 Flight Information (HEDO)

Flight information displays the operation of a particular flight (before or after departure). You can
click the flight number on the availability display to check the flight info.
Entry Explanation
1 DOSQ955 Flight number
2 DOSQ026/20MAR/SINJFK Flight number, departure date, city pair
3 DO2 From Availability display or segment number in PNR

4.3 Minimum Connecting Time (HEDM)

 A minimum connection time (MCT) is the minimum time needed for passengers and baggage to
 Four types of connection exist:
1. The international connection: between 2 international flights.
2. The domestic connection: between 2 domestic flights.
3. The international to domestic: between an arriving international flight and a departing domestic
flight.
4. The domestic to international: between an arriving domestic flight and a departing international
flight
Entry Explanation
1. DMLHR Single airport
2. DMLHR-LGW Between airport
3. DMI All itinerary in PNR
EXERCISE II
1. What is the entry for Availaibility Netral : …………………………………………..
2. What entry do you use to check flight information: ………………………………..
3. Base on time table below, please inform to us days operation GA088: …………
TN18DECCGKAMS
** AMADEUS TIMETABLE - TN ** AMS AMSTERDAM.NL 18DEC18 25DEC18
1 GA 088 257 CGK 3 AMS 2245 0820+1 0 28OCT18 773 15:35
2 GA 088 3 CGK 3 AMS 2105 0830+1 1 18APR18 773 17:25
3 KL 810 247 CGK 3 AMS 1925 0555+1 1 28OCT18 06JAN19 772 16:30
4 KL 810 1356 CGK 3 AMS 1925 0555+1 1 29OCT18 05JAN19 77W 16:30
4. What entry do you use to check Minimum Connecting Time : ………………….

5. Please input entry Dual-city Pair Availability : ……………………………………..

5. Passenger Name Record (HE PNR/HE STEP)

 A PNR contains the details of a passenger's reservation, and other information related to a
passenger's trip.
 Each PNR consists of a collection of information items called "element".
 A PNR must contain FIVE MANDATORY ELEMENTS as per follows:
1. Itinerary element
 Booking for a flight (air segment) or other service (car/hotel/cruise).
2. Name element
 Passenger name (according to passport).
3. Contact number element
 Agency contact number, passenger or any contact person number.
4. Ticketing arrangement element
 An indication of ticketing deadline for issuing of tickets.
5. Received from element and end of transaction
 The name/initial of the person who has made the booking and ending the transaction
Example of a PNR :
Amadeus Record Locator
--- RLR ---

RP/JKT1A0980/JKT1A0980 YY/SU 15APR14/0747Z 4GUN3N
1.DAVID/JOHNSON MR
2 SQ 951 Y 20FEB 5 CGKSIN HK1 0535 0810 20FEB E SQ/4GUN3N Airline
3 AP JKT021-45454444/AMADEUS TRAVEL/ROY-A Record
4 TK TL15APR/JKT1A0980 Locator
5 OPW JKT1A0980-06JAN:0600/1C7/SQ REQUIRES TICKET ON OR
BEFORE 09JAN:0600/S2
6 OPC JKT1A0980-09JAN:0600/1C8/SQ CANCELLATION DUE TO
NO TICKET/S2

5.1 Itinerary Element/Flight Segments

5.1.1 Segment Sell from Availability
Entry Explanation
1 SS3Y1 Sell 3 seats, Y class, availability line

2 SS2YJ3 Sell 2 seats, Y class connecting J class, availability line 3
3 SS4Y7*M12 Sell 4 seats, Y class, availability line 7 for first city pair; and M class,
availability line 12 for 2nd city pair (DUAL CITY PAIR AVAILABILITY)
4 SS2Y4/PE Waitlist 2 seats, Y class, availability line 4
5.1.2 Long Sell

 If you know the airline flight number, class, date, routing and number of passengers, you
can sell without checking availability.
 If seats are not available, system will display availability.
 DO NOT use this entry for DIRECT ACCESS airlines.
SSMH720C24AUGCGKKUL2 ( Sell MH720, C class, 24 Aug for 2 seats )
SSCI679Y28OCTHKGCGKPE2 (Waiting List)
5.1.3 Arrival Unknown/ARUNK

 The ARNK segment indicates that it is not known how the passenger proceeds from the arrival
city of the previous segment to the departure city of the next segment.
 Example - surface segment, waitlist few segment on the same city pair.
 The system automatically places the ARNK between the non-sequential segments.
 If ARNK is NOT insert, you will receive a warning response at EOT:
WARNING: CHECK SEGMENT CONTINUITY
You can force the entry to accept by EOT twice.
Entry : SIARNK

5.2 Name Element

5.2.1 Name Creation
 The name element must follow passenger's passport.
 Maximum characters for a name in a ticket is 29 characters (include slash, bracket, CHD/INF
codes, title) even though Amadeus can load up 57 characters.
 Names are sorted in alphabetical order.
 The number of names must equal to the seats booked (not including infants as they do not
require seats).
Format :
NM1LAST name / FIRST name MIDDLE name TITLE
Entry Explanation
1 NM1UMAR/TEUKU MR Adult
2 NM1DIEN/CUT NYAK MRS(INFALI/TEUKU Adult with infant (the infant must
MSTR/28SEP19) always attach with the adult)
*Adult and infant have the same family name Date of Birth  28 Sep 19
3 Adult with infant. Adult and
infant have the same family
NM1GREEN/RACHELMRS(INF/EMMA/21DEC16 name.
Date of Birth  21 Dec 16

4 Infant occupies a seat
Insert the message to airlines
NM1GELLER/BEN MSTR(INS)
SR INFT-DOB22jan07 OCCUPYING
SEAT
5 Child
NM1KEUMALA/CUT MISS(CHD/08MAY15) Insert Date of birth after PTC
(Passanger Type Code)
Multiple names:
NM1STANFIELD/LISAMS(INF/ANDARA/15MAR19)1ROSSIE/ANDARAMISS(CHD/08FE
B 15)1MULDER/FOXMR
Do Not key-in spaces in between a name

5.2.2 Name Changes/Name Update

a. Before End of Transaction (EOT)
 You may change the whole name.
Entry Explanation
1 3/1RICI/CHRISTINAMS To change family name pax number 3 in the PNR

Name
Change
2 2/MOHAMADSAIDMR To change first name number 2 in the PNR
3 NU3/1GERE/RICHARD MR To update family name for pax number 3

Name
Update
4 NU2/ANTONY MSTR To update first name for pax number 2
The difference between Name Change and Name Update :
 Name Change : Will delete all SSR/OSI element automatically

 Name Update : Will keep all the SSR/OSI element in the PNR
b. After EOT
 You must obtain authority from all airlines in the PNR before changing the name;
 Some airlines restrict agent to change name. In this case, you will need to call Amadeus
 Helpdesk for assistance. However, not all airlines allow names change by Amadeus Helpdesk.
 It is always advisable to make a new booking if there are seats available.
Contoh kasus untuk melakukan perubahan nama (name change) sebelum EOT
Apabila anda sudah meng-input nama penumpang, ternyata salah, dan ingin merubah/mengganti
nama penumpang/pax dapat dilakukan sebelum end of transaction (EOT). Nama dapat diganti
seluruhnya.
Nama yang sudah ter-input: Nama yang akan diganti (Name Changes):
Mr. Legend/John Mr. Stephens/Roger
Mrs. Teigen/Chrissy Mrs. Christine/Diane
Mstr. Miles/Theodore (CHD17May18) Ms. Stephens/Luna
Bagaimana cara / step mengerjakannya?

Step mengganti nama adalah :

Entry Explanation
1/1stephens/roger mr Pax di nomer 1/1 nama yang diganti
2/1stephen/luna ms Pax di nomer 2/1 nama yang diganti
3/1christine/diane mrs Pax di nomer 3/1 nama yang diganti
System Response Example Name Change
Entry name change :
1/1stephens/roger mr
klik
RP/JKTI92908/
1.LEGEND/JOHN MR 2.MILES/THEODOREMSTR(CHD/17MAY18) Nama yg akan diganti
3.TEIGEN/CHRISSY MRS
4 GA 408 J 10JAN 7 CGKDPS DK3 1130 1435 10JAN E 0 738 H
BAGGAGE ALLOWANCE 30 KGS Indikator belum EOT status DK
SEE RTSVC
5 QF 044 J 15JAN 5 DPSSYD DK3 2125 0620 16JAN E 0 333 D
ADV PAX WWW.SMARTRAVELLER.GOV.AU
SEE RTSVC
6 AP JKT 62218516050/ITL TRVL-RIA-A
7 APM 628117788/P1
8 SSR CHLD GA HK1 17MAY18/P2
9 SSR CHLD QF HK1 17MAY18/P2
1/1STEPHENS/ROGER MR
** WARNING PAX NAME CHANGED. CHECK NAME BEFORE EOT **

1.MILES/THEODOREMSTR(CHD/17MAY18) 2.STEPHENS/ROGER MR
BAGGAGE ALLOWANCE 30 KGS
SEE RTSVC
SEE RTSVC
7 SSR CHLD GA HK1 17MAY18/P1

SSR akan ikut ter-delet karena nama yang
8 SSR CHLD QF HK1 17MAY18/P1 diganti bukan CHD
*TRN*
1/1STEPHENS/LUNA MS
RP/JKTI92908/
1.STEPHENS/LUNA MS 2.STEPHENS/ROGER MR
SEE RTSVC
SEE RTSVC
3/1CHRISTINE/DIANE MRS
RP/JKTI92908/
Nama yang sudah dilakukan
1.CHRISTINE/DIANE MRS 2.STEPHENS/LUNA MS
change names
3.STEPHENS/ROGER MR
SEE RTSVC

Hasil akhir setelah pembukuan di EOT
PNR
Status booking menjadi HK3 (conform

untuk 3 seat)
5.2.2.1 Update Jumlah Seat

Before End of Transaction (EOT)
Apabila anda sudah mengambil seat (SS-seat selling) dari availability (AN) dan ingin merubah jumlah seat
yang diambil tanpa perlu AN lagi, dapat menggunakan entry : ''segment no. / jumlah seat yang diinginkan''
Contoh Kasus :
Seat yang sudah diambil berjumlah 1 , padahal jumlah pax adalah 2 orang.
Gunakan entry 3/2 , yaitu : 3 adalah segment itinerary no.3 (atau line no.3)
/2 adalah merubah jumlah seat menjadi 2
Maka jumlah seat itinerary yang diambil akan berubah menjadi 2 seat seperti tampilan dibawah ini

5.2.2.2 Insert or Remove Child PTC/Infant Name

You can insert or remove before or after EOT
Description :
 Apabila kita lupa memasukan nama INF di dalam PNR atau menghilangkan nama INF
 Apabila umur CHD yang kita input salah kita dapat merubahnya, tanpa harus membuat pembukuan
baru
Entry Explanation
1 3/(CHD/25JUN15) to insert child PTC code into pax number 3
2 2/(INF/SAMANTHA/07JAN19) to insert/change infant name for name 2
3 4/ to remove child PTC or infant name number 4
Contoh Kasus :
Pada pembukuan yang sudah di EOT.
DOB ( Date of Birth) pax no 1 tahun lahir anak ter-input 2015, namun seharusnya 2016
Bagaimana langkah mengerjakannya ?
Jawab :
Step merubah DOB setelah EOT :
1. Retrieve PNR RTPFOINS
2. Entry perubahan DOB  1/(CHD/150CT16)
3. Input yang melakukan perubahan RFira
RFnama/initial;
4. End of Transaction  ER
ER
Notes :
Pada pembukuan yang belum di EOT, hanya perlu melakukan step ke-2, yaitu :
Entry perubahan DOB  1/(CHD/150CT16)
Bagaimana tampilan pengerjaan, dapat dilihat pada system response dibawah ini

System Response Example DOB Change
Step 1
Step 2
Step 3
Notes :
 Retrieve PNR, adalah memanggil/menapilkan kembali PNR yang sudah kita buat.
Mandatory entrynya RT diikuti dengan kode booking (PFOINS), contoh mandatory entry 
RTPFOINS
 Retrieve (RT) tanpa diikuti oleh kode booking, adalah mandatory entry untuk merapikan PNR yang
sedang kita kerjakan.

5.3 Contact Element (HEAP)

Always enter agency telephone number first, and then follow by passenger local and en-route contact.
Entry Explanation
1 APJKT02157992069/AMADEUS TRVL/ agency contact with staff name

DONITA-A
2 APJKT02142540102/NESTLE/WULAN-B passenger contact - business
3 APJKT0213541002/ANDINI-H passenger number 1 contact - home
4 APM-JKT +628172135410/P1 passenger number 1 contact – mobile

phone
5 APE-DONITA@YAHOO.COM passenger email address
5.4 Ticketing Arrangement Element (HETK)

You must always follow airlines ticketing time limit to avoid booking being cancelled by airlines.
Entry Explanation
Ticketing Time Limit for Perform Only
1 TKTL
This entry does NOT generate to airlines.
Modification – Telephone/Ticketing Element

You can modify before or after EOT
Entry Explanation
1 3/JKT 5236210/MR Joey-H insert telephone element number 3
2 6/29MAR change time-limit date, element number 6
3 9/OK change ticketing element number 9 to OK (ticketed)
4 XE5,7 cancel element 5 and 7
5 XE5-7 cancel element 5 until 7
5.5 Received from Element (HERF)

 This is to indicate who has instructed you to create/update the PNR.
 You must key in "Receive From" before every EOT.
 The RF element only appears in the PNR before EOT and is recorded in the PNR history once EOT
ENTRY RFyour initial/name

5.6 End of Transaction (HEET)

 This is the last mandatory entry for creating a new PNR or modifying a retrieved PNR.
 When you make this entry, the system does the following:
a. CHECK
- To ensure all mandatory elements are present and correct.
- You must correct the mistake before EOT again.
- However, you can override the following warning messages by doing EOT twice:
i. CHECK MINIMUM CONNECTING TIME
ii. CHECK SEGMENT CONTINUITY
iii. CHECK ITINERARY STATUS CODE
iv. CHECK OSI/SSR STATUS CODE
b. SAVE/STORE
- This will enable you to retrieve the PNR later.
- For a newly created PNR, system will return a Amadeus record locator/PNR reference (RLOC)
and airlines RLOC.
c. SEND
- Send the messages to the airlines.
Entry Explanation
1 ET End transaction and close the current PNR

2 ER End transaction and retrieve the PNR
3 ETK Update all action codes, end transaction and close the current PNR
4 ERK Update all action codes, end transaction and retrieve current PNR
5.7 Ignore (HEIG)

 This is to "disregards" all entries made for the current PNR.
 For a retrieved PNR, IGNORE will removes all entries that were made since the PNR was
last retrieved and closes the PNR.
Entry Explanation
1 IG Ignore or/and close the PNR.
2 IR Ignore and retrieve the PNR. This can only be used on a retrieved PNR.

5.8 Multiple PNR Element Entry

NM1DAVID/JOHNSON MR;APJKT021-45454444/AMADEUS TRAVEL/ROY-A; TKTL;
RFPAX;SSSQ951Y20FEBCGKSIN1;ER
5.9 Segment Rebook (HESB)

 This entry cancels existing segment and resells the new segment you specify.
 The original segments are replaced only if the exact confirmed sales are received.
 Do not use this entry on a Standard Access Airline. You should use ' XE ' to cancel the segment, end
transaction and resell from availability display
 You can use this entry to change the following:
a. Class
b. Date
c. Flight number (same city pair as the original segment).
You can use this entry before or after EOT.
Entry Explanation
1 SBY Rebook to Y class for entire itinerary.
2 SBY2,4 Rebook to Y class for segment 2 and 4.
3 SBJ2-7 Rebook to J class for segment 2 to 7.
4 SB19MAY3 Rebook to 19 MAY for segment 3.
5 SB3OCT3/6OCT4 Rebook to 3 OCT for segment 3 and 6 OCT for segment 4.
6 SBC15AUG4 Rebook to C class, 15 AUG for segment 4

EXERCISE III:
1. Please create PNR mandatory below :
Route : Jakarta-Singapore/ 20 September/ Singapore Airline/Y class
Singapore-Jakarta/24 September/Singapore Airline/Y class
Name of pax:
1. Mrs. Windasari Tamita
2. Mr. Arif Wicaksana
Input contact number:
You as a travel agent ITL tour&travel : 6221 8516050
Mobile phone Mr. Arif : 628 118290901
Time Limit : Set By system
2. Please create PNR mandatory below:

Route: Jakarta- Hongkong/ 15 April/Cathay Pacific/M class
Hongkong-Jakarta/ 20 April/Garuda Indonesia/M class
Name of pax :
1. Mr. AbrahamTanasale
2. Mrs. Marina Supit
3. INF. David Tanasale (DOB 26 April 2018)
Input contact number :
You as a travel agent ITL tour&travel : 6221 8516050
PT. Nestle 6221 42540102 with Mrs. Rina
Mobile phone number Mr. Abraham 6285 332297
Time Limit by Sytem

6. Married Segment (HEMARRIED)

 Married segment allows airlines to control inventory on their flights segment by combining 2 or
more segments in the sell request and process them as one unit.
 These married segments will be treated as a single segment in terms of pricing, ticketing,
modification and cancellation. Therefore, you cannot price, issue ticket, cancel or modify a
segment individually.
--- RLR MSC ---
RP/JKT1A0980/JKT1A0980 DA/SU 14SEP13/0349Z YVSCNY
1.LOCKHART/STEPHANIE MS 2
GA 832 L 19OCT 3 CGKSIN HK1 1940 2215 19OCT E GA/YVSCNY 3
NW 006 M 20OCT 4*SINNRT HK1 0600 1415 20OCT E NW/4MO9CA 4
NW 018 M 20OCT 4*NRTJFK HK1 1535 1450 20OCT E NW/4MO9CA 5
NW 017 M 30OCT 7*JFKNRT HK1 1145 1550 31OCT E NW/4MO9CA 6
NW 005 M 31OCT 1*NRTSIN HK1 1745 0030 01NOV E NW/4MO9CA 7
GA 837 L 01NOV 2 SINCGK HK1 1000 1035 01NOV E GA/YVSCNY 8
AP JKT 62 21 57992060 - AMADEUS INDONESIA - A 9
TK OK14SEP/JKT1A0980
MSC - Married Segment tag indicator
System respond when we try to cancel married segment :

XE5
NOT ALLOWED : MARRIED SEGMENTS 5,6
7. PNR Retrieval (HERT)

Amadeus PNR can be retrieved up to 3 days after the date of the last segment booked.
Entry Explanation
1 RTYAT9KL Retrieve PNR using Amadeus record locator.
2 RT/JULIA Retrieve PNR using name.

RT/LEWIS/DONITA You can use full name, family name or first alphabet
RT/K of the name.
3 RT2 Retrieve name number 2 from the name list.
4 RT Redisplay the current PNR.
5 RH Display PNR history
6 1MHRTXMZYY2 Secondary PNR :

Retrieve the airline's PNR
HEDIR XX (airline code):

To check whether the airline support or not

8. Action Codes
Update action code
Entry Explanation
1 5/IN Re-send message to airlines (HN segment only)
2 3/HK Change action code for element 3 (holding confirm)
Code Meaning Action required

1 HK holding confirmed -
2 HL have listed Wait confirmation from airline.
Wait confirmation from airline.
After 4 hours, if it is still HN, you may
3 HN holding need resends the message to airline by
changing to IN.
4 KK Confirming Change to HK.
5 KL Confirming from waitlist Change to HK.
6 LK Holding confirmed - direct access It automatically changed to HK at EOT.
7 NK Hold confirmed, pending record It will change to HK once airline's RLOC
locator return (direct access) is return.
8 DK Secured Sell It automatically changed to HK at EOT
9 RR Reconfirm Nil.
10 TK Confirming, advise passenger new Change to HK.
times
11 TL waitlisted, advise passenger new Change to HL
times
12 TN holding need, advise passenger new Change to HN.
times
13 US unable to accept sale, have waitlisted Change to HL.
14 UU have waitlisted Change to HL.
15 HX holding cancelled Delete the element by using DL.
16 NO no action taken Delete the element by using DL.
17 UC unable flight closed, have not Delete the element by using DL.
waitlisted
18 UN unable, does not operate Delete the element by using DL.

EXERCISES IV
1.
a. Please create PNR mandatory below :
Route: Jakarta- Hongkong/ 15 April/Cathay Pacific/M class
Hongkong-Jakarta/ 20 April/Garuda Indonesia/M class
Name of pax :
1. Mr. AbrahamTanasale
2. Mrs. Marina Supit
3. INF. David Tanasale (DOB 26 April 2019)
4. CHD. Alicia Tanasale (DOB 11 Jan 2015)
Input contact number

You as the travel agent of ITL tour&travel 6221 8516050
PT. Nestle 6221 42540102 contact with Mrs. Rina
Mr. Abraham mobile phone number is 6285 332297
Time Limit by System
b. Modification :
 Please rebook route Jakarta to Hongkong from 15 April to 18 April
 Please change class Hongkong to Jakarta to be Y class
 Please change Alicia date of birth should be 15 Januari 2015
 Please change Mr. Abraham’s mobile phone number to be 62853 111197

9. Other Service Information Element (HEOS) (MS169)

 This entry is use for sending information to airlines that do not require a response/reply.
 Use only alphanumeric characters in your entry (i.e. no symbols).
Entry Explanation
1
OSYY VIP CHAIRMAN OF NOKIA Very important person information
INDONESIA/P2 for passenger 2.
YY - all airlines in the PNR.
2 OSMH CONX SQ201Y SINPER 26NOV Connection information to MH
3 OSAZ ARR BA120C LONROM 19MAR Arrival information to AZ
10. Special Services Element (HESR)

(HEMEAL)
(GGCODEX)
 This entry is use for sending request that need a reply or confirmation from the airlines.
 Use only alphanumeric characters in your entry (i.e. no symbols).
Entry Explanation
Request meal for all the segments and

1 SRAVML all passengers.
(Vegetarian Hindu Meal)
SRSPML-NO SEAFOOD/P2 Request special meal no seafood

2
for passenger 2
3 SRBSCT/P2 Request bassinet for passenger 2
Request a wheel chair.

4 SRWCHR-ELDERLY PASSENGER 76YRS/P2 (refer to GGCODEW for different types
of wheelchair)
SRDOCS SQ HK1-P-IDN-012345678- Passport information.

5 IDN-30JUN73-M-14APR15-JOHNSON- (refer to HEAPIS for different information
PAUL-HERALD/P1/S3 which is visa or address information)
6 SRDOCS SQ HK1-----30JUN73-M-- Insert United States Transportation

JOHNSON-PAUL/P1 Security Administration (TSA)
HU CI NN1 TPE 27MAY-28MAY/SI-STPC STPC request for CI

7 SGLB CONX CI032 Q 28MAY TPEYVR (please indicate room type requested)
TWOV
8 SROTHS-FREE TEXT Request for any other action.

SROTHSMH-FREE TEXT

11. Advance Seat Assignment (HESM/HEST)

 An advance-seating request is an application to reserve specific seating at booking time for
the passengers.
 These can only be made for flight segments having these status codes:
HK, RR, KK, TK, LK and SS
Entry Explanation
SM3 Seat map for element 3 from PNR
Step/ Langkah untuk memilih seat number di pesawat :

1. Pada PNR aktif input mandatory entry SM3 (3 adalah sesuai dengan sektor rutenya)
2. Akan tampil GUI (Graphical User Interface)
3. Klik seat yang akan kita pilih sesuai jumlah pax dalam PNR
4. Klik Add Seats dan close
5. Kembali ke commad page
6. Save ( RFnama;ER)
System Response :



12. Frequent Flyer Element (HEFF)

 Many airlines offer frequent flyer programs to passengers who travel often on their airlines.
 These programs vary from airline to airline, each offering special features to their frequent flyer
customers such as priority waitlist, redemption on air tickets and etc.
 Each frequent flyer is assigned an individual identification number. This identification number
must be entered into the PNR in order to be recorded in the frequent flyer's account.
Entry Explanation
1 FFNMH-00254120/P1 To insert MH frequent flyer number for passenger

1, traveling on MH
2 FFNJL-562308,MH/P3 To insert JL frequent flyer number for passenger

3, traveling on MH. In order to do this, an
agreement must exist between the airlines.
3 VFFDAF To display the frequent

flyer agreement for AF.
Not all airlines participate
in this display, refer to
GGPCAXX.
13. Remarks Element (HERM/HERIR/HERC)
 This remark element will not be sent to the airlines.
 It is only information for your office.
Entry Explanation
1 RM FREE FLOW TEXT... General remarks
- A PNR can contain up to 127 lines and up to
126 characters each remark.
2 RIR FREE FLOW TEXT... Itinerary remarks

- it will printed on the itinerary printing
3 RC FREE FLOW TEXT... Confidential remark

- this remark can only be viewed by the office
who create the PNR.
- this is useful for reservation agent to restrict the
ticketing agent to read this remark.

14. PNR Security Element (HEES)

• This allows you to set up special security rules to authorize another travel agency (ticketing
agent) to access your PNR.
• The ticketing agent may retrieve the PNR using RLOC.
Entry Explanation
1 ESJKTI92212-B To authorize another agency with office ID JKTI92212 to read and

write access the PNR and able to retrieve, modify and issue the ticket.
2 ESX To cancel the PNR security.

This will disallow the agent to access to the PNR.
RP/JKTI92212/JKTI92212 MT/GS 24DEC03/0843Z X73QBW

1.NUNO/MR 2.SAKTI/MR
3 CX 714 J 03JAN 6 CGKHKG HK2 2 0800 1520 *1A/E*
4 CX 777 J 10JAN 6 HKGCGK HK2 0930 1315 *1A/E*
5 AP JKT 021 34527633 FANTASIA TRAVEL - A
6 TK TL28DEC/JKTI92212
* ES/G 24DEC/DASU/JKTI92212
JKTI92215-B
Remember to enter - Received From and EOT!!
Note : Please find Office ID of IATA agents in GGAMAIDTKTG

15. Printing & Email an Itenerary (HEIEPJ)

• This enables you to display or print a travel plan that is easy to read for your passengers
Entry Explanation
1 IEPJ Print 1 copy for all passengers

2 IEP Print multiple copy for multiple passengers
3 IEPJ/S4-7/P3 Print 1 copy for segment 4 to 7, passenger 3

4 IEPJ-EMLA Send itinerary via email (email address
already include in AP Element)
IEPJ-EML-DONITA@YAHOO.COM Email not include in AP Element

5 IED Display the long itinerary on the screen
Sample of an Itinerary:
YOUR ITINERARY
PASSENGER(S): MR TIGOR HAMONANGAN NASOETION
BOOKING REF: 4SQDAR
ISSUE DATE: 04 FEBRUARY 2013
CONTACT INFORMATION -
----------------------------------------------------------------------
AGENCY: AMADEUS INDONESIA
MEGA PLAZA BUILDING 11TH
FLOOR JL HR RASUNA SAID
KAVLING C-3 JAKARTA
12950
INDONESIA
EMAIL:
CSUPPORT@ID.AMADEUS.COM
PHONE: 62 21 57952060
FAX: 62 21 521977
THU 14 FEBRUARY 2013 FLIGHT - JAKARTA ID TO SINGAPORE SG -
-----------------------------------------------------------------------
DEPARTURE: 14 FEB 09:20 - SOEKARNO HATTA INTL, TERMINAL: 2
ARRIVAL: 14 FEB 11:55 - CHANGI
FLIGHT: SQ 955 - SINGAPORE
AIRLINES FLIGHT BOOKING REF:
KSNVH4
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
BOOKING STATUS:
CONFIRMED CLASS:
BUSINESS (J)
NON
SMOKING
DURATION:
01:35
MEAL: MEAL
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AIRCRAFT OWNER: SQ SINGAPORE
AIRLINES EQUIPMENT: BOEING 777-
300
OPERATED BY SINGAPORE AIRLINES, SQ
FLIGHT TICKET(S) -
-----------------------------------------------------------------------
TICKET: SQ/ETKT 618 9418073481 FOR MR TIGOR HAMONANGAN NASOETION
GENERAL INFORMATION -
-----------------------------------------------------------------------
HAVE A PLEASANT TRIP

16. PNR Split

• You split a PNR when you need to rebook a separate/different itinerary for one or more
passengers in the PNR.
• By splitting a PNR, you then create 2 separate PNRs, the original (parent) PNR and the
associate PNR
Steps :
1. Retrieve the PNR : RT......
RP/JKT1A0980/JKT1A0980 MD/SU 3AUG15/0852Z Y546PM
1.AGUSANTI/DEWI MRS 2.KURNIAWAN/MEIDI MR
3 SQ 151 C 01NOV 3 CGKSIN HK2 0620 0855 01NOV E SQ/Y546PM
4 SQ 152 C 15NOV 3 SINCGK HK2 0740 0815 15NOV E SQ/Y546PM
5 AP JKT 021-5672288 AMA TRAVEL CO ROBBY
6 TK TL25OCT/JKT1A0980
2. Split the PNR SP2 (split pax 2 only)

SP4,7,9 (split pax 4 & 7 & 9)
SP2-4 (split pax 2 & 3 & 4)
ASSOCIATE PNR-
RP/JK-T1A0980/JKT1A0980 MD/SU 3AUG15/0852Z XXXXXX
1.KURNIAWAN/MEIDI MR
2 SQ 151 C 01NOV 3 CGKSIN HK1 0620 0855 01NOV E SQ/
3 SQ 152 C 15NOV 3 SINCGK HK1 0740 0815 15NOV E SQ/
* SP 03AUG/MDSU/JKT1A0980-Y546PM
3. .Enter Receive from and file RF..;EF

PARENT PNR-
1.AGUSANTI/DEWI MRS
2 SQ 151 C 01NOV 3 CGKSIN HK1 0620 0855 01NOV E SQ/
3 SQ 152 C 15NOV 3 SINCGK HK1 0815 15NOV E SQ/
* SP 03AUG/MDSU/JKT1A0980-Y6CBM3
4. Enter Receive from and EOT RF..;ET

END OF TRANSACTION COMPLETE –Y546PM SPY6CBM3
---AXR--
1.AGUSANTI/DEWI MRS
2 SQ 151 C 01NOV 3 CGKSIN HK1 0620 0855 01NOV E SQ/Y546PM
3 SQ 152 C 15NOV 3 SINCGK HK1 0740 0815 15NOV E SQ/Y546PM
* SP 03AUG/MDSU/JKT1A0980-Y6CBM3

EXERSICES V
1. Please make a reservation for your client as follows :
You are working for ITL Tour & Travel, Phone Number : 6221-8516050
Their names are :
Mr. Dejan Khalid Halim.
Mrs. Febby Kania
Miss Salwa Halim (DOB 20 Aug 2015)
Miss Salma Halim (DOB 21 Apr 2018)
Their itinerary are :
4th week of November, Jakarta to Hongkong, by Cathay Pasific airlines, Y class
1st week of December, Hongkong to Taipei, by China Airlines, Y class
Mr. Dejan contact number :
Mobile phone number 621887766
Email : Dejan@yahoo.com
Set up the ticketing time limit
Input your booking code : ………………………………………….
2. Please modify PNR above as per their request :
a. Change class sector HKG TPE to M Class or lower class

b. Mrs. Febby would like to request Diabetic Meal
c. Mr. Dejan would like to request Fruit Platter Meal
d. Request seat for segment JKT HKG for all passengers.
e. Input passport document for all segments :
Mr. Dejan Khalid Halim IDN No.Pass.HH26260 DOB 10 May 91 Exp date 26 Apr 25
Mrs. Febby Kania IDN No.Pass.HH26261 DOB 29 Sep 91 Exp date 26 Apr 25
Miss. Salwa Halim IDN No.Pass.HH26262 DOB 20 Aug 15 Exp date 26 Apr 25
Miss. Salma Halim IDN No.Pass.HH26263 DOB 21 Apr 18 Exp date 26 Apr 25
f. Inform to the passengers don’t forget to bring their passport documents

g. Please reloc the PNR to office ID JKTI92909 by read & write mode
3. Mr. Dejan wants to change the schedule for his itinerary JKT to HKG one day after the schedule
before.
a. Split Mr.Dejan’s PNR

b. Rebook Mr. Dejan’s PNR
Input Mr. Dejan’s new PNR : ………………………………

Modul E-Reservation Amadeus

Uploaded by

Copyright:

Available Formats

You might also like

Modul E-Reservation Amadeus

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Modul E-Reservation Amadeus

Uploaded by

Copyright:

Available Formats

E-Modul Amadeus Basic Reservation CONFIDENTIAL & RESTRICTED

E-Modul Amadeus Basic

Instruktur Amadeus Reservation System

TABLE OF CONTENT ........................................................................................................................... 2

ICAO Spelling Alphabet.......................................................................................................................... 4

1. Getting Started- Amadeus Selling Platform Connect ........................................................................ 6

2. Password Reset Flow ....................................................................................................................... 7

3. Encoding and Decoding ................................................................................................................... 8

4. Amadeus Air ................................................................................................................................. 11

4.1 Amadeus Availability/ Schedule Display ................................................................................ 11

4.1.1 Amadeus Availability Neutral (AN) ................................................................................ 11

4.1.1.1 One Way Amadeus Availability...................................................................................... 11

4.1.1.2 Dual City Pair Availability ............................................................................................. 14

4.1.2 Amadeus Timetable (HE TN) ..................................................................................... 16

4.2 Flight Information (HEDO) ................................................................................................. 16

4.3 Minimum Connecting Time (HEDM) ................................................................................ 17

5. Passenger Name Record (HE PNR/HE STEP)........................................................................ 18

5.1 Itinerary Element/Flight Segments ......................................................................................... 19

5.1.1 Segment Sell from Availability ....................................................................................... 19

5.1.2 Long Sell ........................................................................................................................ 19

5.1.3 Arrival Unknown/ARUNK ............................................................................................. 19

5.2 Name Element ....................................................................................................................... 20

5.2.1 Name Creation ............................................................................................................... 20

5.2.2 Name Changes/Name Update ......................................................................................... 21

5.2.2.1 Update Jumlah Seat ........................................................................................................ 24

5.2.2.2 Insert or Remove Child PTC/Infant Name ...................................................................... 25

5.3 Contact Element (HEAP).................................................................................................. 27

5.4 Ticketing Arrangement Element (HETK) ............................................................................ 27

5.5 Received from Element (HERF) ......................................................................................... 27

5.6 End of Transaction (HEET) .............................................................................................. 28

5.7 Ignore (HEIG) ................................................................................................................ 28

5.8 Multiple PNR Element Entry .................................................................................................. 29

5.9 Segment Rebook (HESB) ................................................................................................ 29

EXERCISE III: ..................................................................................................................................... 30

6. Married Segment (HEMARRIED) ........................................................................................... 31

7. PNR Retrieval (HERT) ............................................................................................................ 31

8. Action Codes ................................................................................................................................. 32

9. Other Service Information Element (HEOS) (MS169) .................................................................. 34

10. Special Services Element (HESR) .......................................................................................... 34

11. Advance Seat Assignment (HESM/HEST) ............................................................................. 35

12. Frequent Flyer Element (HEFF) ............................................................................................ 38

13. Remarks Element (HERM/HERIR/HERC).............................................................................. 38

14. PNR Security Element (HEES) ............................................................................................. 39

15. Printing & Email an Itenerary (HEIEPJ) .................................................................................. 40

16. PNR Split .................................................................................................................................. 41

ICAO Spelling Alphabet

Letters (ICAO Spelling Alphabet)

Did you know?

Headquarters : Madrid (Spain)

AMADEUS Selling Platform Manual Ver. 18.1 – Jan 2018.1 5

1. Getting Started- Amadeus Selling Platform Connect

AMADEUS Selling Platform Manual Ver. 18.1 – Jan 2018.1 6

User name &

2. Password Reset Flow

AMADEUS Selling Platform Manual Ver. 18.1 – Jan 2018.1 7

3. Encoding and Decoding

3.2 Country / Currency 3.3 State / Province

AMADEUS Selling Platform Manual Ver. 18.1 – Jan 2018.1 8