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Iss coc model test level 1

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Iss coc model test level 1

University: Wollo University
Course: managments
48 documents
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A. scan and update scheduling

automatically weakly based
B. Install adobe reader for
installation location LOCAL
DISC D:/.
Project 4. Open ms word
and edit the following .
( time allowed 30 min)
NO
NAME
ID

Good
1 selam 001
2 hana 002
3 abebe 003
Ethiopian Tvet
system w/ro sheen
poly technique
college ict
level one model
test
Prepared by Fuad
hns
iss
pc
monitor
mouse
 ict
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Preview text
DREAM SCIENCE AND TECHNOLOGY COLLEGE
Ict department level 1 model test
TASK 1. Connect hard ware peripheral and operate personal computer ( time allowed 1 hrs )
A. Connect the peripheral provided (monitor, system unit, mouse, key board , power
cables) B. Start up the computer and create the following directory structure
inside local disc
B.
C.
C:/ World/Africa/Ethiopia. C. Open word pad and type “ Ethiopia is the horn of
Africa ” save as east under Africa folder. D. Access system information of one of the
computer you are provided with using both and windows fill the table below currently.
no System parameter System description 1 OS Name 2 Version 3 OS Manufacturer 4 System Name
5 System Model 6 System Type 7 Processor 8 Total Physical Memory 9 OS Name E. Save the
above document in the folder under Ethiopia and the file name is system information.
Task 2. Customizing desk top icons ( time allowed 30 min )
A. Shows quickly launch icon internet explorer and windows media player. B. Show and hide
clock/time from notification bar. C. Change the windows start menu with window classic start
menu. D. Hide/show desk top icon.
Task 3. Create dialup connection and share short cut with other pc (time allowed 10 min)
1 ISP name etc 2 User name ict 3 password 123 4 Dial up phone number 900 Task 4. Installation
software application. (time allowed 40 min)
A. You to install Microsoft office 2007 but he/she needs only ms word 2007 and ms excel 2007 B.
Identify and list Microsoft office2007 requirement
Minimum operating system requirement Minimum hardware requirement
Task 5. Record client support requirement ( time allowed 1:00 hrs )
Read correctly the following questions
1. Propose you are working in commercial bank of Ethiopia as an IT support service technician.
Today you have received the following your support request forms (, form 2, form 3, form 4, )from
department of the bank in addition you received from ato kebede came to your work shop and
request you to provide him a latest Toshiba lap top driver.
2. Form 2. Department manager  Name of client ato demeke  Equipment description dell
computer  Problem description needs have LAN consisting of group of computer sharing an
internet connection. What will going to advice as technician Identified problem description( It
support technician name --------------------------- .  solution  Priority-------------------------,
escalation---------------- Date of request 25/3/07, response time------------------------- )
----------------------------------- -------------
3. Form 3. Department secretary  Name of client w/ro aster  Equipment description acer
computer  Problem description the computer system that I am writing a letter of report is not
responding.  Identified problem description( It support technician name ---------------------------
 solution  Priority-------------------------, escalation -------------------- Date of request 25/3/07,
response time----------------------- ) ---------------------------------
4. Form 4. Department finance  Name of client ato girma  Equipment description Compaq
computer  Problem description media player not working properly.  Identified problem
description( It support technician name ---------------------------  solution 
Priority-------------------------, escalation---------------------------- Date of request 25/3/07, response
time------------------------ ) ----------------------------------  1. Record the detail of the entire request by
preparing request recording list you need to record the detail including their current status. 2.
Prioritize and escalate the request considering your working environment and your roles &
responsibilities.
Task 6. Create user account correctly
Task 7. Install avast antivirus program provided and ( time allowed 30 min )
no User name privilege password 1 It support administrator 12@ 2 User 2 limited !canCOC
Project 3 open ms excel & calculate the following questions./10 min/
NO
Name
Sex
AmharicEnglish
Ict Total Average
Grade Rank Remark
1 almaz F 88 72 69 2 henok M 61 64 58 3 abebe M 54 43 22 4 hayat F 92 82 89 5 ali M 35 67 80 1.
Calculate TOTAL,AVERAGE&RANK./ 5pts / 2. Calculate GRADE if average>=80: ’A’ If
average>=70: ’B’ If average>=60: ’C’ If average>=50: ’D’ else ‘F’ /5pts/ 3. Calculate REMARK if
average>=50 : competent if average<=49: not competent. /5pts/
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