Automating Customer

Onboarding for
Paysense

Case Study
 Best in class for capturing data
from financial documents.
“We are using Docsumo’s APIs for
automating data capture from bank
statements and identity cards while
onboarding customers. It has reduced the
time our operations team spends on data
entry by manifolds while providing a much
better customer experience.”

Prashanth Ranganathan
CEO, Paysense
(A PayU Company)

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 Customer Onboarding For Digital
Lender

Industry
Client Background
Retail Lending
The client is a multinational fintech company that provides
Division payment technology to merchants in 20 countries. It
operates a digital lending platform in India, processing over
Operations
100,000 loan applications a month and disbursing over

Location $200mn in retail loans annually.

India
Challenge
Employees
● The client needs to collect identity proof, address proof and

1500 income proof from each customer for onboarding.

Use Case ● For each new customer, the lender would manually examine
over 7 different types of physical and digital documents,
Name Matching including highly unstructured bank statements.
Address Matching

Selfie Matching ● The operations team would identify and enter information
manually to core internal systems. In total, processing each
application would take 24 to 48 hours.
Type of
Documents ● The lender tried other Intelligent Document Processing
vendors and even tried building the technology in house but
Bank Statements
without much success.
Canceled Checks

Passport ● For income verification, the lender needed to read bank

Driving License statements from one of the 100+ banks with 1000 formats.

Voter ID
● Moreover, they needed to categorize bank transaction data
National ID (Aadhaar)
and derive attributes such as gross income and average
Utility Bills
monthly balance for underwriting.

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 Cheque

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 Bank Statement

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 Docsumo Solution
Ingest
API based integration to Google Drive that allows images and PDFs uploads into
Docsumo platform.

Pre-process
Inbuilt document pre-processors split, stitch and crop invoices to reduce noise
and improve text clarity.

Classify Documents
Detects document type (passport vs bank statement) based on image
characteristics and sends to respective API

Table Extraction
A combination of machine learning and heuristics extracts table structure and
identifies sections to help localize text extraction.

Text Extraction
OCR module is optimized to extract text at the highest possible accuracy from a
majority of documents with varying fonts, image quality, and resolution.

Intelligent Categorization
Proprietary NLP based classification framework is trained to categorize key
value pairs and line items.

Data Validation
A rule-based validation engine applies contextual data validation and correction
algorithms on extracted data.

Analytics
Proprietary fraud detection system validates key data points from external APIs.
Rule engine applies If-This-Then-That logic to calculate key attributes for
underwriting.

Integrate
Easily integrates into mobile app and document management systems via APIs.

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 Results

< 30 sec 95 % 70 %
Processing time of Touchless processing Processing cost reduced by
unstructured Data. Get data using smart validation rules. automating workflow end to
back in less than 30 seconds. end.

About Docsumo
Established in 2019, Docsumo is a Document AI startup that automates document
workflow for enterprises. We help enterprises convert unstructured documents to
accurate data for automated decision making. Beyond data capture, Docsumo
provides document specific analytics and fraud detection. Docsumo is backed by
Techstars, Better Capital and Barclays Investments.

Document Capture Workflow Automation Analytics

Capture data from any Implement human-in-the-loop Get key attributes based on
document in real time with review process along with extracted data to automate
99% accuracy. smart validation checks. decision making

Contact Us

Rushabh Sheth Bikram Dahal

Co-founder & CEO Co-founder & CTO

rushabh@docsumo.com bikram.dahal@docsumo.com

+91-989-263-2246 +91-996-992-5087

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