ABSTRACT

Over the past decade, an important focus of researchers has been on supply chain
management (SCM), as many organizations believe that effective SCM is the key to building
and sustaining competitive advantage for their products/services. To manage the supply
chain, companies need to adopt an SCM strategy (SCMS) and implement appropriate SCM
practices. However, different SCM strategies and practices require support from appropriate
information technology (IT) applications and their usage. To effectively manage the supply
chain, there is therefore a need for aligning these applications and their usage with the supply
chain strategy and practices of the firm.

While the literature on IT-business alignment has mainly focused on various aspects of the
alignment between information systems strategy and business strategy, it is largely deficient
in offering an understanding of how specific supply chain strategies should be aligned with
relevant IS strategies. Similarly, prior studies on SCM have developed considerable detail on
supply chain strategies, without enunciating the implications of these strategies for the use of
IT. Additionally, many studies have examined the importance of implementing SCM
practices and their impact on supply chain and firm performance without identifying the
corresponding Information systems usage that might be required for executing those practices
in a more effective manner. Thus, there is need to studies that can explore the relation
between SCM and the usage of IT. This study is an attempt to study and understand the
phenomenon by which IT has been used for integration purposes in the supply chain context
and to examine how Information Systems Integration significantly affect the performance of
supply chain management.

Keyword: Information Technology, Supply chain Management, Indian Industries

 TABLE OF CONTENT

PAGE
CHAPTER NO TITLE
NO

1.INTRODUCTION 1-8

1. INTRODUCTION OF THE STUDY 1

1.1 OBJECTIVES OF THE STUDY 26

1.2 SCOPE OF THE STUDY 25

1.3 STATEMENT OF THE PROBLEM 24

1.4 LIMITATIONS OF THE STUDY 26

I
1.5 RESEARCH METHODOLOGY 19

1.5.1 RESEARCH DESIGN 26

1.5.2 DATA COLLECTION METHOD 6

1.5.3 SAMPLE SIZE AND SAMPLING METHOD 29

1.5.4 SATISTICAL TOOLS 47

1.6 CONCEPTUAL BACKGROUND OF THE STUDY 9

1.6.1 REVIEW OF LITERATURE 15-19

II PROFILE OF THE STUDY 14-23

III DATA ANALYSIS AND INTERPRETASTION 31

IV FINDINGS, SUGGESTIONS AND CONCLUSION 57

BIBLIOGRAPHY 61

QUESTIONNAIRE 62
 LIST OF TABLES
TABL TITLE PAGE
E NO NO

3.1 AGE OF THE RESPONDENTS 24

3.2 EDUCATIONAL QUALIFICATION OF THE RESPONDENTS 25

3.3 INCOME OF THE RESPONDENTS 26

3.4 EXPERIENCE OF THE RESPONDENTS 27

3.5 HOURS TO YOU SPEND USING IT IN PERFORMING YOUR DUTY IN THE 28

COMPANY

3.6 DEPARTMENT OF THE RESPONDENTS 29

3.7 DESIGNATION OF THE RESPONDENTS 30

3.8 RATE THE EXTENT TO LOGISTICS FIRM MAKES USE OF IT IN 31

LOGISTICS

3.9 RATE THE USE OF IT IN THE FOLLOWING ASPECTS OF LOGISTICS 32

3.10 USE OF IT AFFECT THE LOGISTICS PERFORMANCE 34

3.11 TRACKING SYSTEM AND SERVICES 35

3.12 IT APPLICATIONS AFFECT THE SUPPLY CHAIN PERFORMANCE 36

3.13 IT AFFECTS THE FOLLOWING ASPECTS IN SUPPLY CHAIN 38

PERFORMANCE

3.14 FACE CHALLENGES IN APPLICATION OF IT IN SUPPLY CHAIN 40

PROCESSES

3.15 IT AFFECTS THE FOLLOWING ASPECTS IN SUPPLY CHAIN 41

PERFORMANCE

3.16 CURRENT GROWTH PROCESS OF THE ORGANISATION 43

3.17 SCM FACING PROBLEMS IN TAKING RAW MATERIAL 44

3.18 AGREE WITH SCM RELATED INFORMATION TECHNOLOGY 45

 LIST OF CHARTS
CHART TITLE PAGE
NO NO

3.1 AGE OF THE RESPONDENTS 24

3.2 EDUCATIONAL QUALIFICATION OF THE RESPONDENTS 25

3.3 INCOME OF THE RESPONDENTS 26

3.4 EXPERIENCE OF THE RESPONDENTS 27

3.5 HOURS TO YOU SPEND USING IT IN PERFORMING YOUR DUTY IN 28

THE COMPANY

3.6 DEPARTMENT OF THE RESPONDENTS 29

3.7 DESIGNATION OF THE RESPONDENTS 30

3.8 RATE THE EXTENT TO LOGISTICS FIRM MAKES USE OF IT IN 31

LOGISTICS

3.9 RATE THE USE OF IT IN THE FOLLOWING ASPECTS OF LOGISTICS 33

3.10 USE OF IT AFFECT THE LOGISTICS PERFORMANCE 34

3.11 TRACKING SYSTEM AND SERVICES 35

3.12 IT APPLICATIONS AFFECT THE SUPPLY CHAIN PERFORMANCE 37

3.13 IT AFFECTS THE FOLLOWING ASPECTS IN SUPPLY CHAIN 39

PERFORMANCE

3.14 FACE CHALLENGES IN APPLICATION OF IT IN SUPPLY CHAIN 40

 PROCESSES

3.15 IT AFFECTS THE FOLLOWING ASPECTS IN SUPPLY CHAIN 41

PERFORMANCE

3.16 CURRENT GROWTH PROCESS OF THE ORGANISATION 43

3.17 SCM FACING PROBLEMS IN TAKING RAW MATERIAL 44

3.18 AGREE WITH SCM RELATED INFORMATION TECHNOLOGY 46