Jacob Szajkovics

State College, PA | +1 610 730 6821 | jacobszajkovics@gmail.com

Shift Leader | Assistant Manager | Campaign Manager | Leasing

Intern
Versatile professional adept at establishing and executing efficient business procedures to drive consistent business and revenue growth.

Growth-focused, versatile, competent, and highly committed professional showcasing 5+ years of experience in bringing meaningful
strategic direction to lead the continuous improvement of goals, strategies, and initiatives for excellent service delivery. Evinces a track
record of streamlining operational procedures, building departmental function development, and championing business culture, as
shown via recent tenure as Leasing Intern at Tremont Student Living. Collaborative team player who can build harmonious rapport and
communicate with people from possibly all walks of life with the fundamental intent of attaining a common vision in a timely fashion.

SKILLS
 Customer Service Management  Shift Management  Electoral Campaigns & Outreach
 Customer Retention & Loyalty  Business Management  Canvassing Activities
 Property Leasing  Marketing  Customer Support & Advocate
 Resident Relations  Customer Relations  Resident Needs & Assessment

PROFESSIONAL EXPERIENCE
TREMONT STUDENT LIVING | STATE COLLEGE, PA | AUGUST 2022 - PRESENT
Leasing Intern
Tremont Student Living leases student apartments near Penn State University in State College Tremont. A leasing intern helps the
senior leasing officer by promptly and politely responding to resident inquiries and concerns, solving issues as they arise.
 Customer Service: Champion first-class customer service across tenure, responsible for addressing phone inquiries,
conducting property tours, and performing customer outreach tasks to attract new sales and business development
opportunities.
 Event Management: Liaise closely with a team of Senior Leasing Officers to plan, develop, and launch events for residents,
encouraging positive brand impressions, perception, and engagement.
 Marketing: Support senior leasing officers with marketing initiatives, utilizing solution-focused marketing strategies such as
marketing surveys to identify new growth opportunities in line with core organizational objectives.

IN UNION | ALLENTOWN, PA | MAY 2021 - AUGUST 2022

Campaign Manager
In Union is a non-profit community outreach program aimed to hold politicians accountable through speaking with different
people from all cultural backgrounds about what issues and opinions matter most to them regarding the current state of their
community or the country. As a Campaign Manager I expanded overall impact by devising engaging campaigns,
communications, and outreach initiatives, including supporting canvasser recruitment activities, creating a competitive
advantage, and achieving recruitment goals.
 Leadership & Collaboration: Demonstrated exceptional leadership to canvassers by providing resources, guidance, and
technical support, fostering a positive work environment and ensuring seamless execution of canvassing activities.
 Shift Management: Promoted a cooperative, team-oriented approach in facilitating canvass shifts, delivering timely
quality services, and achieving canvassing initiatives.
 Event Management: Developed and accomplished outreach or grassroots events, expanding hands-on presence and
connection throughout various community sectors.

NORDSTROM RACK | ALLENTOWN, PA | MAY 2019 - JANUARY 2020

Assistant Manager
Nordstrom Rack is an American off-price department store chain founded in 1973. An Assistant Manager collaborates closely
with staff members to enhance individual performance and establish improvement goals.
 Operations Management: Planned and implemented fair working and break schedules for employees while providing routine
organization procedures to guarantee accessibility of all files and paperwork and utmost customer information confidentiality.
 Hiring & Training: Assisted manager with hiring, orienting, and training new hires to ensure performance expectations are met.
 Customer Support: Interfaced and assessed customers' need to forge productive relationships while maintaining top
satisfaction levels to increase sales.
Jacob Szajkovics Page 2 jacobszajkovics@gmail.com +1 610 730 6821

MENCHIE'S FROZEN YOGURT | ALLENTOWN, PA | NOVEMBER 2017 - MAY 2019

Shift Leader
Menchie's Frozen Yogurt is an American frozen yogurt chain company founded in 2007, offering self-serve frozen yogurt with
different choices of yogurt flavors and toppings. A Team Lead effectuates superior leadership skills in mobilizing staff and
coaching each team member, assuring exceptional customer service.
 Hands-on Leadership: Established and maintained a culture of collaboration and productivity by providing hands-on
leadership to a team of 18, organizing daily workflow to provide a positive customer experience in a fast-paced
environment.
 Business Operations: Bolstered business operations by coordinating employee schedules, efficiently facilitating employee
attendance management.
 Client Relations Management: Provided industry-leading services to customers by engaging with them to anticipate their
needs, answer inquiries, and resolve complaints to achieve optimum satisfaction.

EDUCATION & PROFESSIONAL DEVELOPMENT

Junior In College in Business Management │ The Penn State University, Smeal College of Business – State College, PA
Expected Date of Graduation: May 6th, 2024

IT SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Social Media Management

LANGUAGES
English (Fluent)

LICENSURE AND CERTIFICATION

Driver's License

ASSESSMENTS
General Manager (Hospitality) — Highly Proficient | Indeed | January 2021

REFERENCES
Billie Sirn (Academic Advisor) Brittany Keeler (Manager)
Bjs6914@psu.edu Brittany.keeler@cardinalgroup.com
(814-863-1947) (814-436-3258)