Citizens Charter

City Government of Lucena
CITY GOVERNMENT OF LUCENA
Citizen's Charter
CITY GOVERNMENT OF LUCENA
1
MESSAGE FROM THE CITY MAYOR
It is my distinct honor and pride to present to you the updated and upgraded Citizens’
Charter of the City Government of Lucena.
This Citizens’ Charter represents the collective intent and duty of the City Government to
fulfill the mission of good governance and comply with the provisions of RA 9485, also known as
the Anti-Red Tape Act (ARTA).
The purpose of the Citizen’s Charter is two-fold. First, it operationalizes and gives flesh
to the national mandate of Republic Act No. 9485 also known as the Anti-Red Tape Act (ARTA)
requiring all government offices to craft their respective citizen’s charter consistent with national
policies. Second, it outlines the steps and procedures to be taken for citizens to avail of specific
government services while penalizing officials who fail to deliver such services within the
timeframe allowed by law.
I therefore urge all officials and employees to take to heart out commitments and
obligations outlined in this Citizen’s Charter. If we want an end to the people’s mistrust and
suspicion to their government, then government must continuously demonstrate its capacity to
efficiently and effectively respond to the needs of their citizens. Our people deserve nothing less.
I hope that we, as public servants, must do the best we can to ensure that civil service
calling will project high esteem and prestige, and attuned with the changing times.
Let this Citizens’ Charter be our roadmap and guidepost for an effective and efficient City
Government of Lucena!
RODERICK A. ALCALA
City Mayor *digitally signed by Roderick A. Alcala
2
INTRODUCTION
The importance of local government in managing public affairs and development has long
been established. Local government is crucial in uplifting the quality of lives of the people in the
community. The people’s direct access to government’s basic services and facilities are through
the LGU. If the LGU is efficient and effective in the delivery of its services, it will bring people
closer to the government, and promotes high level of trust and confidence to the government.
The realization of the aims and purposes of the local government unit depends largely on
improving efficiency and performance in the public management and administration.
At present, most of the local governments are faced with the challenge of providing more
and better services to the people with transparency and accountability, and with stringent and
meagre resources.
The passage of Republic Act 9485, the Anti-Red Tape Act on AN ACT TO IMPROVE
EFFICIENCY IN THE DELIVERY OF GOVERNMENT SERVICE TO THE PUBLIC BY
ELIMINATING BUREACRATIC RED TAPE PREVENTING GRAFT AND CORRUPTION, AND
PROVIDING PENALTIES THEREFOR” is believed to be of great help in the realization of the
goal thru the formulation of a CITIZENS CHARTER in every local government unit. This aimed
not just to deliver services efficiently but rather to maintain honesty and responsibility among its
public officials and employees. This is also a way to promote transparency in each office or
agency with regard to the manner of transacting to the public – that is adopting simplified
procedures that will reduce red tape and expedite transactions.
As the challenges and opportunities of modern times become increasingly complex, the
need for good local governance becomes imperative to be more effective and responsive. Thus,
the overriding concern is towards efficient administration through a clear, well defined system of
operation of the local government unit reflected in the citizens’ charter.
This Citizens’ Charter is our commitment. This is our realization.
3
I. MANDATE:
To serve primarily as a general-purpose government for the coordination and delivery of basic,
regular and delivery of effective governance of the inhabitants within its territorial jurisdiction
II. VISION:
The City of Lucena, imbued with strong and moral leadership, God-loving and empowered
citizenry envisions to be the premier city in Southern Tagalog providing sustainable development,
creating opportunities for socio-economic, agro-industrial and technological growth, ensuring a
peaceful and safe environment and improving the quality of life of its people.
III. MISSION:
The City Government of Lucena shall uphold honest and transparent governance, boost
investment opportunities, improve the quality of health and education, create employment through
establishment of technological and agro-industries, ensure protection and sustainability of the
environment, and promote peace and order that will uplift the Lucenahins’ quality of life.
IV. PERFORMANCE PLEDGE:

WE, the officials and employees of the Lucena City Government, pledge and commit to
deliver quality public services as promised in our Citizen’s Charter.
Specifically, we will serve with:
Speed
Equality
Reliability
Vigilance
Integrity
Coutesy
Efficiency
4
OFFICE OF THE CITY MAYOR

(1) SERVICE INFORMATION PER GOVERNMENT SERVICE1
GOVERNMENT SERVICE: FINANCIAL ASSISTANCE (Medical Assistance)
SERVICE INFORMATION
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Client Steps/Procedures as Legal Basis Total Total Fees to
Basis indicated in the Citizen’s Processing be Paid
Charter Time
1. Fill out the attendance

sheet at the 1 min N/A
registration area
2. Proceed to the
screening area
-Doctor's
Prescription Local
(Original & Ordinance 3. Present the necessary 3 mins N/A
Photocopy) No. 2506 documents
-Valid ID (Yellow Series of appropriate to the
Card, Senior 2014 “An service needed
Citizen ID & Ordinance
Voter's ID) Establishing
the Benefits 4. After all documents
of the have been reviewed
Yellow Card by the personnel-in-
Program” charge, proceed to the
interview area. 5 mins N/A
5. Provide all important
information to the
interviewer.
6. The client will be
endorsed to the Office 15 mins N/A
of the City Mayor for
1
Please note that one table is to be filled-up per Government Service.
To fill up:
a) List down all requirements applicable to the government service
b) Per requirement, cite legal basis/rationale why requirement is essential
c) Steps/Procedures should be listed in the Client's perspective
d) If applicable, legal basis of each step/procedure may be indicated in column 4
e) Input the total processing time for the service in working days and/or hours
f) Input the sum of all fees paid for the service
5
GOVERNMENT SERVICE: FINANCIAL ASSISTANCE (Medical Assistance) City Government of Lucena
SERVICE INFORMATION
Charter Time
the grant of requested

assistance
7. Sign on the payroll
after receiving the 1 min N/A
assistance.
TOTAL 25 mins
GOVERNMENT SERVICE: FINANCIAL ASSISTANCE (Laboratory Assistance)
SERVICE INFORMATION
Charter Time

registration area
2. Proceed to the
screening area
Local
-Laboratory Ordinance
Request (Original No. 2506 3. Present the necessary 3 mins N/A
& Photocopy) Series of documents
-Valid ID (Yellow 2014 “An appropriate to the
Card, Senior Ordinance service needed
Citizen ID & Establishing
Voter's ID) the Benefits
of the 4. After all documents
Yellow Card have been reviewed
Program” by the personnel-in-
charge, proceed to the
information to the
interviewer.
6
GOVERNMENT SERVICE: FINANCIAL ASSISTANCE (Laboratory Assistance) City Government of Lucena
SERVICE INFORMATION
Charter Time

endorsed to the Office
of the City Mayor for 15 mins N/A
assistance
assistance.
TOTAL 25 mins
GOVERNMENT SERVICE: FINANCIAL ASSISTANCE
SERVICE INFORMATION
Charter Time

registration area
2. Proceed to the
Local screening area
-Hospital Bill Ordinance
(Statement of No. 2506
Account/Partial Series of
Billing/Promissory 2014 “An
Note) Original & Ordinance
Photocopy Establishing 3. Present the necessary
the Benefits 3 mins N/A
-Medical Abstract documents
or Medical of the appropriate to the
Certificate Yellow Card service needed
-Brgy. Indigency Program”
(Original w/ Dry
Seal)
-Valid ID (Yellow
Card, Senior
7
GOVERNMENT SERVICE: FINANCIAL ASSISTANCE City Government of Lucena
SERVICE INFORMATION
Charter Time
Citizen ID &
Voter's ID)
4. After all documents
have been reviewed
by the personnel-in-
information to the
interviewer.
assistance
assistance.
TOTAL 25 mins
GOVERNMENT SERVICE: BURIAL ASSISTANCE
SERVICE INFORMATION
Charter Time
-Death Certificate Local

(Certified True Ordinance
Copy) No. 2506
-Funeral Contract Series of
1. Present all the
or Agreement 2014 “An 5 mins N/A
documents needed.
(Original & Ordinance
Photocopy) Establishing
-Brgy. Certificate of the Benefits
Indigency of the
8
GOVERNMENT SERVICE: BURIAL ASSISTANCE City Government of Lucena
SERVICE INFORMATION
Charter Time
-Valid ID of the Yellow Card

Deceased and the Program”
Immediate Family
Member/Relative
2. After the documents
have been reviewed
information to the
interviewer.
assistance.
5. Return to the
interviewer for other 2 mins N/A
specific instructions.
TOTAL 11 mins
GOVERNMENT SERVICE: BURIAL ASSISTANCE with Coffin Materials
SERVICE INFORMATION
Charter Time
-Death Certificate Local

(Certified True Ordinance
Copy) No. 2506
1. Present all the
-Funeral Contract Series of 5 mins N/A
documents needed.
or Agreement 2014 “An
(Original & Ordinance
Photocopy) Establishing
9
GOVERNMENT SERVICE: BURIAL ASSISTANCE with Coffin Materials City Government of Lucena
SERVICE INFORMATION
Charter Time
-Brgy. Certificate of the Benefits

Indigency of the
(Original) Yellow Card
-Valid ID of the Program”
Deceased and the
Immediate Family
Member/Relative
-Burial Permit from
City Health Office
-Lease Permit from
City Health Office
-Brgy. Certificate of
Indigency
-Valid ID of the
Deceased and the
Immediate Family
Member/Relative
have been reviewed
information to the
interviewer.
assistance.
5. Return to the
interviewer for other 2 mins N/A
specific instructions.
TOTAL 11 mins
10
GOVERNMENT SERVICE: KASALANG BAYAN City Government of Lucena
SERVICE INFORMATION
Charter Time
(Both Parties)
-CENOMAR
-Birth Certificate Local
-Valid ID Ordinance 1. Present all the
No. 2506 2 mins N/A
-Cedula necessary documents.
(Available on Series of
February and 2014 “An
October only) Ordinance
Establishing
the Benefits 2. After the documents
of the have been reviewed,
Yellow Card a stub will be given
1 min N/A
Program” which will be
presented at the
Church.
TOTAL 3 mins
GOVERNMENT SERVICE: BINYAGANG BAYAN
SERVICE INFORMATION
Charter Time
(Documents
required may vary
Local
depending on the
Ordinance
church venue)
No. 2506
-Birth Certificate of
Series of
the child/children
2014 “An
-Parent's 1. Present all the
Ordinance 2 mins N/A
Baptismal/Marriage necessary documents.
Establishing
Contract/Birth
the Benefits
Certificate of Both
of the
Parents
Yellow Card
(Available only
Program”
during Brgy.
Feasts)
11
GOVERNMENT SERVICE: BINYAGANG BAYAN City Government of Lucena
SERVICE INFORMATION
Charter Time

have been reviewed,
a stub will be given
1 min N/A
which will be
presented at the
Church.
TOTAL 3 mins
GOVERNMENT SERVICE: FREE BIRTH REGISTRATION
SERVICE INFORMATION
Charter Time
-Yellow Card
ID/Voter's Local
Ordinance 1. Present all the
ID/Voter's 2 mins N/A
No. 2506 necessary documents.
Certification
-Birth Certificate Series of
2014 “An
Ordinance 2. After the documents
Establishing have been reviewed,
the Benefits a stub will be given
of the which will be 1 min N/A
Yellow Card presented at the City
Program” Civil Registrar's
Office.
TOTAL 3 mins
12
GOVERNMENT SERVICE: FREE DEATH REGISTRATION City Government of Lucena
SERVICE INFORMATION
Charter Time
(for Indigent
Funeral Package
Beneficiaries)
-Contract Local
Agreement or Ordinance 1. Present all the
2 mins N/A
Funeral Contract No. 2506 necessary documents.
-Yellow Card Series of
ID/Voter's 2014 “An
ID/Voter's Ordinance
Certification Establishing
the Benefits 2. After the documents
of the have been reviewed,
Yellow Card a stub will be given
Program” which will be 1 min N/A
presented at the City
Civil Registrar's
Office.
TOTAL 3 mins
GOVERNMENT SERVICE: APPLICATION FOR CIVIL MARRIAGE
SERVICE INFORMATION
Charter Time
1. Request for an
approval from the City 10-15 mins N/A
Mayor.
(Both Parties)
-CENOMAR
2. Present all the
-Birth Certificate 3 mins N/A
necessary documents.
-Valid ID
-Cedula
5 mins N/A
have been reviewed,
13
GOVERNMENT SERVICE: APPLICATION FOR CIVIL MARRIAGE City Government of Lucena
SERVICE INFORMATION
Charter Time
the schedule of Civil

wedding will be given
by the City Mayor's
Secretary.
TOTAL 18-23 mins
14
OFFICE OF THE CITY MAYOR - LIBRARY DIVISION
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT
(2) NAME OF DEPARTMENT/AGENCY/LGU: ___City Mayor’s Office – Library Services

Division____
(3) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ x ] Yes
[ ] No
(4) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
LEGAL BASIS OFFICE/AGENCY REGULATIONS

Governing Law(s) Specific Issuance/Poli Date of Other
GOVERNMENT (Number and Provision in cy Title Effectivity Issuances/Policies it
SERVICE Short Title) the Governing Effectively
Law(s) as Repeals/Amends
Basis
Library REPUBLIC ACT Sec. 6.
Services NO. 7743 Functions of
the Public
AN ACT Libraries and
PROVIDING FOR Barangay
THE Reading
ESTABLISHMENT Centers
OF
CONGRESSIONAL, The public Using,
CITY AND libraries and Borrowing
MUNICIPAL barangay and
LIBRARIES AND reading centers Returning of
BARANGAY shall have the Books and
READING following Library
CENTERS functions: Materials
THROUGHOUT
THE PHILIPPINES, a) to make
APPROPRIATING available to the
THE NECESSARY members of the
FUNDS community
THEREFORE AND reading Free usage
FOR OTHER materials of of internet
PURPOSES wide array and
including Computer
reading Services
15
materials City Government of Lucena
prescribed by
the Department
of Education
Culture and
Sports and
national
newspapers of Issuance of
general Borrower’s
circulation and and Internet
others; Cards
b) to be used Issuance of
as a venue for Referral
audio-visual Letter
presentation in
the community
and other kinds
of exhibitions
and activities
aimed at
increasing the
literacy rate by
government
agencies, non-
governmental
organizations or
private entities
in the
dissemination
of information
of general
interest; and
c) to offer such
other related
services in the
furtherance of
this Act.
16
(5) SERVICE INFORMATION PER GOVERNMENT SERVICE
GOVERNMENT SERVICE: ___LIBRARY SERVICES____
SERVICE INFORMATION
Requirement Legal Client Steps/Procedures as Legal Total Total Fees to be
Basis indicated in the Citizen’s Basis Processing Paid
Charter Time
BORROWING OF BOOKS REPUBLIC

(PAGHIRAM NG AKLAT) ACT NO.
7743 15 sec. Free
1. Register in the
logbook Magsulat sa
logbook.
2. Browse the Depends on
bookshelves of the the client’s Free
library or search the browsing
card catalog or OPAC the shelves
(Online Public Access or search
Catalog) for the book the card
or material needed. catalog or
Request for OPAC
assistance if
necessary.
Pumunta sa
bookshelves o
maghanap sa card
catalog o OPAC
(Online Public Access
Catalog) para sa
aklat o materyal na
kailangan
3. Get the book from Depends on
the shelves and the client’s Free
browse it in the browsing
library reading areas. the book
Kunin ang aklat sa
istante at basahin ito
sa reading area.
LCL Borrower’s 4. Present the book
Card & Book card (maximum of 3 30 sec. Free
titles) which will be
borrowed at the
17
Circulation desk/ City Government of Lucena
together with your
LCL Borrower’s Card.
Then, sign the book
card.
Ipakita ang aklat
(pinakamarami na ang
3 aklat) sa
Circulation desk
pati na rin
LCL Borrower’s Card.
Pagkatapos,
pirmahan ang book
card.
5. Leave book card and
the LCL Borrower’s 30 sec. Free
Card at the
Circulation desk/
counter before
leaving the library
premises.
Iwanan ang book card
at LCL Borrower’s
Card sa Circulation
desk/counter bago
umalis sa aklatan.
1 min. & 15
sec. or more Free
depending
TOTAL on the
browsing
speed of the
client
RETURNING OF BOOK
(PAGSAULI NG AKLAT) 15 sec. Free
1. Register in the
logbook.
Magsulat sa logbook.
2. Return the borrowed
book at the 30 sec. Free
Circulation desk.
Ibalik ang hiniram na
aklat sa Circulation
desk.
3. If book is overdue,
pay overdue fine to
the librarian or 15 sec. Overdue fine:
library in-charge.
PhP 1.00 per
Then, get the LCL
book/day
Borrower’s Card
18
before leaving the City Government of Lucena
library premises.
Kung ang aklat ay
lampas na sa takdang
petsa, magbayad sa
librarian o library in-
charge. Pagkatapos,
kunin ang iyong LCL
Borrower’s Card bago
umalis sa aklatan.
Free
TOTAL 1 min. except when
overdue
BORROWING OF BOOKS
FROM REFERENCE, 15 sec. Free
FILIPINIANA, RESERVE,
PERIODICALS, AND CHILDREN
SECTION (FOR ROOM USE)
1. Register in the
logbook.
2. Search the card Depends on
catalog or OPAC the client’s Free
(Online Public Access browsing
Catalog) for the book the shelves
or material needed. or search
Maghanap sa card the card
catalog o OPAC catalog or
(Online Public Access OPAC
Catalog) para sa aklat
o materyal na
kailangan
3. Inquire the librarian
or library in-charge 1 min. Free
about the book or
material you needed
at the counter.
Wait for the librarian
o library in-charge to
serve the book or
material.
Magtanong sa
charge tungkol sa
aklat o materyal na
kailangan mo sa
counter.
Maghintay sa
charge na maibigay
ang aklat o materyal.
19
1 Valid ID & Book 4. Present your valid ID City Government of Lucena
card & sign the book card. 15 sec. Free
Ibigay ang iyong valid
ID at pumirma sa
book card.
5. Get the book or Depends on
material and read it the client’s Free
in the library reading usage
areas.
Kunin ang aklat o
materyal at basahin
ito sa reading area.
6. For photocopying the Depends on Long/short
book or material, the no. of
proceed to the page to be PhP 2.00/ page
photocopying area. photocopied
Pay the
corresponding
amount to the library
in-charge.
Kung nais ipa-
photocopy ang aklat
o materyal, pumunta
sa photocopying area
at magbayad ng
kaukulang halaga sa
library in- halaga sa
library in-charge.
7. Return the book or

material to the 15 sec. Free
counter & get your
valid ID before
leaving the library
premises.
Ibalik ang aklat o
materyal sa counter
at kunin ang iyong
valid ID bago umalis
sa aklatan.
1 min. & 45 Free

TOTAL sec. or more Except for the
depending photocopying fee
on the
client’s
reading
speed
FREE USAGE OF INTERNET
AND COMPUTER SERVICES 15 sec. Free
(Libreng paggamit ng Internet
at Kompyuter)
20
1. Inquire about
computer
availability.
If there is no
available, wait your name
to be called.
Magtanong kung may
available pang
kompyuter. Kung
walang available,
maghintay na
tawagin ang iyong
pangalan.
2. Register in the
logbook. 15 sec. Free
LCL Internet Card 3. Present your LCL
Internet Card. 15 sec. Free
Ibigay ang LCL
Internet Card.
4. Proceed to assigned Printing rate:
computer station
1 hr. PhP 1.00 – Black
number. Consume
(Full text/short)
your free 1-hour use (Ask for
of computer. extension, if PhP 1.50 – Black
Pumunta sa necessary) (Full text/long)
itinalagang computer
station number. PhP 10.00 –
Gamitin ang libreng Colored (Whole
isang oras sa page/long/
paggamit ng short)
kompyuter.
5. After using the

computer, inform 15 sec. Free
the library personnel
before leaving the
Cybrary Section.
Pagkatapos gamitin
ang kompyuter,
ipagbigay-alam agad
sa libraryan o library-
in-charge bago
umalis sa Cybrary
Section.
1 hr. & 1
TOTAL min. Free
(or more Except for
depending printing fee
on the
21
client’s use City Government of Lucena
of
computer)
Issuance of Borrower’s & Free – New &
Internet Card 15 sec. Renewal
(Pag-iisyu ng Borrower’s at Application (as
Internet Cards) long as the old
card is submitted
1. Secure application upon renewal &
form. Listen carefully
a fee of PhP
to the instructions
20.00 for the
given by the librarian
or library in-charge. loss/replacement
Kumuha ng
application form.
Makinig nang mabuti
sa mga tagubilin na
ibinigay ng librarian o
library in-charge
2. Submit duly
accomplished 1 min. & 30 Free
application form to sec.
the librarian or
library in-charge.
Ibigay ang
application form sa
charge.
3. While waiting your
name to be called for 5 min. Free
ID picture taking,
sign in at the
STARBOOKS.
Habang naghihintay
na tawagin ang iyong
pangalan para sa ID
picture taking, mag-
sign in sa
STARBOOKS.
4. Receive your card &
affix your signature 15 sec. Free
in the library card &
logbook to
acknowledge
receipt.
Kunin ang iyong card
at pumirma sa card
at logbook bilang
pagpapatunay ng
pagkakatanggap.
22
City Government
Free of Lucena
TOTAL 7 min. Except for lost card
fee of P20.00
LCL Active Issuance of Referral Letter
Borrower’s Card 1 min. & 30 Free
1. Inquire the librarian sec.
or library in-charge
about the referral
letter. Magtanong sa
charge hinggil sa
referral letter.
2. Wait your name to

be called. Maghintay 15 min. Free
na tawagin ang iyong
pangalan.
3. Receive the referral

letter & affix your 30 sec. Free
signature in the
logbook to
acknowledge
receipt.
Tanggapin ang
referral letter at
pirmahan ang
logbook bilang
pagpapatunay na
pagkakatanggap.
TOTAL 2 min. &15 Free

sec.
23
Business Permits and Licensing Division
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE

(1) NAME OF DEPARTMENT/AGENCY/LGU: BUSINESS PERMITS AND LICENSING OFFICE
(BPLO) LUCENA CITY
(2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes
[ / ] No

Governing Specific Issuance/Policy Title Date of Other
GOVERNMENT Law(s) Provision in Effectivity Issuances/Policies
SERVICE (Number and the Governing it Effectively
Short Title)2 Law(s) as Repeals/Amends
Basis3
Tax Ordinance 2285 3/10/2008

ISSUANCE OF S.2008 “An Ordinance Tax Ordinance
NEW & R.A 7160 Local Book II of RA Enacting 2007 Local 2446 S/2012
RENEWAL OF Government 7160 Local Revenue Code of 5/21/2012
BUSINESS Code Taxation & Lucena City Amendment of Tax
PERMIT Fiscal Matter 10/24/2016 Ordinance 2285 S.
Tax Ordinance 2618 2008
“Ordinance Enacting the
Market Code of Lucena
City
2
Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate
and/or offer the service
3
Cite section number and quote provision identified in the governing law
24
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE4 City Government of Lucena
GOVERNMENT SERVICE: ISSUANCE OF RENEWAL BUSINESS PERMIT

SERVICE INFORMATION
LIST OF REQUIREMENTS LIST OF STEPS
AND
PROCEDURES
Requirement Legal Basis Client L Total Total Fees
Steps/Procedu e Proces to be Paid
res as g sing
indicated in a Time
the Citizen’s l
Charter B
a
s
i
s
Secure and 10 none
Single Proprietorship/Partnership/Corporation/Cooperative/
filled up minutes
Association new business
1. Filled-up business permit application application
2. Once (1) copy of recent pi tures (2 x 2 together with
Tax complete
3. One valid I.D. with signature none
Ordinance requirements
4. Community Tax Certificate(CTC/Cedula) and received application 15
2285 S. 2008
5. DTI/SEC/CDA Registration,IF EXPIRED number and minutes
"An
6. Barangay Business Clearance claim stub
Ordinance
7. Certificate of Annual Inspection from City Engineering Office Enacting
Received based on
8. Prior year's Sanitary Permit from City Health Office 2007
Statement SOA
9. Real Property Tax Clearance from City Treasurer's Office Local 10
of Account
10. Prior year's Application, SOA, and O.R. Revenue (SOA) minutes
11. Prior year's Monthly or Quarterly BIR returns Code of for payment
12. PESO Clearance from City PESO OFF Lucena City" based on
SOA
13. Fire Safety Inspection Certificate (FSIC) Proceed to
ADDITIONAL REQUIREMENTS IF APPLICABLE: City Treasurer's Office10for
minutes
payment by
14. Notarized Authority to Sign in behalf of the applicant
presenting SOA Business Permit
15. Notarized Contract of Lease/ Consent from the property
owner Certificate
16. Lessor's business permit
4
To fill up:
e) Input the total processing time for the service in working days and/orhours
25
17. Public Market Clearance Proceed to City Government of Lucena
Fire Department
18. National Agency Accreditation
for payment
Of FSIC by
15
presenting
minutes
SOA &
Application
Return to
BPLO and
submit O.R.
& FSIC
and received
Business
Permit
Certificate
60
TOTAL minutes
26
OFFICE OF THE CITY URBAN POOR AFFAIRS

(6) NAME OF DEPARTMENT/AGENCY/LGU: ___OFFICE OF THE CITY URBAN POOR
AFFAIRS / CITY GOVERNMENT OF LUCENA__________
[ ] No

GOVERNMENT Governing Specific Issuance/Policy Date of Other
SERVICE Law(s) Provision in Title Effectivity Issuances/Policies it
Urban Poor Affairs (Number and the Effectively
Services Short Title)5 Governing Repeals/Amends
Law(s) as
Basis6
1. Issuance of
Certificates
(MERALCO /
PrimeWater
Certificate)
2. Financial
assistance to
families affected by
demolition
3. Assistance of
community
associations
registration to
Department of
Housing Settlement
and Urban
Development
4. Community
infrastructure
5. Urban poor
concerns / issues
and other related
matters
5
6
27

(1) NAME OF DEPARTMENT/AGENCY/LGU: ___OFFICE OF THE CITY URBAN POOR
AFFAIRS / CITY GOVERNMENT OF LUCENA__________
[ ] No

GOVERNMENT Governing Specific Issuance/Policy Date of Other
SERVICE Law(s) Provision in Title Effectivity Issuances/Policies it
Socialized Housing (Number and the Effectively
Program Services Short Title)7 Governing Repeals/Amends
Law(s) as
Basis8
1. Housing
assistance/
requests / inquiries
2. Availment of Resolution No. June 13,
Socialized Housing 16-647 series 2016
Program: 2016, “A
a. Don Victor Ville Resolution
Housing Project authorizing the
under PagIBIG City Mayor,
Fund Housing Loan Hon. Roderick
A. Alcala, to
enter into a
memorandum
of agreement
with Pagibig
fund for
housing loans
to PAgibig
members under
Pagibig Fund
End User Home
Financing
Program, the
Local
Government
7
8
28
Unit having City Government of Lucena
been granted
budget
allocation for
the takeout of
Assisted
Housing Loan
Accounts”
Availment of
Socialized Housing
Program: b.
Resettlement
Assistance
Program for Local
Government Units
(RAP-LGUs) under
National Housing
Authority (NHA)
Availment of Resolution No. June 18,
Socialized Housing 17-502 series 2018
Program: c. 2018, “A
Tenement Housing Resolution
Project under authorizing the
Community City Mayor,
Mortgage Program Hon. Roderick
(CMP) of Social A. Alcala, to
Housing Finance negotiate,
Corporation (SHFC) transact, sign
and enter a
Memorandum
of Agreement
(MOA) between
City
Government of
Lucena and the
Social Housing
Finance
Corporation
(SHFC) for the
purpose of
financing the
Tenement
Housing
Project under
the Community
Mortgage
Program – High
Density
Housing
29
Program (CMP- City Government of Lucena
HDH)
Availment of Presidential
Socialized Housing Proclamation
Program: d. No. 436,
Housing and “Declaring
Development of certain parcels
Lucena Landing of land for
Strip for United government
Landing Urban institutions
Poor Association and facilities
and the landless and housing
including City sites of
Government government
employees employees and
the Lucena
City Urban
Poor, situated
in Barangay
Iababang Iyam,
City of Lucena,
Province of
Quezon, Island
of Luzon”
Availment of Executive
Socialized Housing Order No. 48,
Program: e. PNR series 2001,
Non-Core property “Declaring
non-core
properties of
the Philippine
National
Railways
(PNR) as
socialized
housing sites
and providing
for the
disposition of
the same to
bonafide
occupants”
3. Relocation and
Resettlement
Program
4. Beneficiary
Account Services
and Management
30
GOVERNMENT SERVICE: Urban Poor Affairs Services

1. Issuance of Certificates (MERALCO/PrimeWater Certificate)
SERVICE INFORMATION
Charter Time
For member: 1. Submit the requirements 15 min. 57.50 –

Certification from Certification
HOAs President / doc stamp
2. Pay the corresponding
fees for the certification at
the City Treasurer’s office
9
To fill up:
31
3. Present the proof of City Government of Lucena
payment (Original Receipt)
4. Receive the certification
For Non-member: 1. Submit the requirements 57.50 –

Undertaking Certification
issued by the / doc stamp
2. Wait for the schedule of
Brgy. With
ocular inspection
Certificate of
Residency 2. Once inspected, pay the
corresponding fees for the
certification at the City
Treasurer’s office
3. Present the proof of
payment (Original Receipt)
4. Receive the certification
TOTAL
10
32
2. Financial assistance to families affected by demolition.
SERVICE INFORMATION
Charter Time
Request letter 1. Submit the request letter 1-2 days None

Valid (depends
Identification on the
2. Wait for the approval
cards / ID approval &
processing
3. Receive the financial of payroll)
assistance
TOTAL

3. Assistance to community associations for registration to Department of Housing Settlement & Urban
Development (DHSUD)
SERVICE INFORMATION
To fill up:
11
To fill up:
33
Requirement Legal Client Steps/Procedures as Legal Basis Total CityTotal
Government
Fees to of Lucena
Charter Time
Request letter 1. Submit the letter request 1-2 days NONE

Materlist of with required requirements
members
2. Sign on the required
List of Officers
documents on scheduled
Photocopy of Title
Memorandum of 3. Notarize the documents
Agreement (MOA)
between HOA &
landowner 4. Submit the notarized
(Photocopy) documents
5. Wait for the issuance of Depends on
Certificate of Registration at the
DHSUD approval at
DHSUD
6. Receive the certificate 5 min. upon
the arrival
TOTAL
34

4. Community Infrastructure
SERVICE INFORMATION
Charter Time
2. Discuss the concerns /

issues
3. Wait for notification via
text message or call for the
site inspection
TOTAL
12
To fill up:
13
To fill up:
35
5. Urban Poor concerns / issues and other related matters
SERVICE INFORMATION
Charter Time

Valid ID (Original (depends
& photocopy) on the
approval)
issues
text message or call
TOTAL
GOVERNMENT SERVICE: Socialized Housing Program Services

1. Housing Assistance / Requests / Inquiries
SERVICE INFORMATION
Charter Time
14
To fill up:
36
Request letter 1. Submit the letter request 1-2 days City Government
NONE of Lucena
Valid ID (original (depends
& photocopy) on the
Barangay approval)
issues
residency
text message or call
TOTAL

2. Availment of Socialized Housing Program: a. Don Victor Ville Housing Project under PagIBIG Fund
Housing Loan
SERVICE INFORMATION
Requirement Legal Basis Client Steps/Procedures Legal Total Total Fees
as indicated in the Basis Processing to be Paid
Citizen’s Charter Time
 Duly signed Resolution 1. Fill-out application, PhP

Application (4 copies) No. 16-647 then submit the 1,000.00 –
and Beneficiary series 2016, requirements. 1st Filing
Profile “A 2. Attend pre-orientation / 30 min-1 hr PhP
 Certification from Resolution draw lots 2,000.00 –
CHRMO that no authorizing 2nd Filing
pending the City 3. Sign loan documents 5 min. PhP 75.00-
administrative case Mayor, Hon. as scheduled 80.00 –for
filed against the Roderick A. occupancy
applicant Alcala, to permit
 Certificate of Net enter into a (Master
Take Home Pay or memorandum Plumber)
15
To fill up:
37
Latest Pay slip of agreement 4. Then, wait for the 21 daysCity Government of Lucena
(Certified True Copy) with Pagibig issuance of Notice of depends
– City Accounting fund for Approval (NOA) from on the
Office housing Pag-IBIG Fund approval of
 Certificate of loans to Pag-IBIG
Employment with PAgibig 5. If with NOA, sign
Compensation members approved loan
(Notarized)– City under documents as scheduled
Human Resource Pagibig Fund If with NOD, comply the
Management Office End User required / deficient
 Endorsement Letter Home documents
from Head of the Financing 6. Accept the unit as 1 hr.- 2 hrs.
Office Program, the scheduled
 3 Valid ID’s Local
(Preferably Voter’s/ Government 7. Apply for the electrical
Pag-IBIG Loyalty Unit having and water connection
Card/Employment ID) been granted 8. Wait for the take out
- 3 Copies budget loan proceeds.
 Certificate of allocation for
Residency the takeout of
 Certificate of No Real Assisted
Property- City Housing
Assessor’s Office Loan
 If married, marriage Accounts
contract - 3 Copies
If single, CENOMAR -
3 Copies
 Birth Certificate
 2 Valid ID’s of spouse
9. Pay 1 month advance
- 3 Copies
amortization at Pag-IBIG
 TIN Card (can be
Fund Lucena
Number only)
 MSVS filled-up Form
 Photocopy of Cedula
– 3 copies
 Proof of Billing
(Meralco/Cable/Water)
 Pag-IBIG Processing
Fee P 3,000.00 (Non-
Refundable)
TOTAL
16
38
3. Availment of Socialized Housing Program: b. Resettlement Assistance Program for Local Government
Units (RAP-LGUs) under National Housing Authority (NHA)
SERVICE INFORMATION
Charter Time
-Proof of billing 1. Fill-out application, then 10-20 PhP 75.00-

-Barangay submit the requirements. minutes 80.00 –for
residency Screen applications / pre- occupancy
certificate evaluation by the service permit
-Barangay provider (Master
Certificate of 2. Attend pre-orientation / Plumber)
Indigency seminar on scheduled
-Valid ID
-2 X 2 ID picture 3. Sign loan documents as
and family picture scheduled
4. Accept the unit as
scheduled
5. Apply for the electrical and
water connection
TOTAL

4. Availment of Socialized Housing Program: c. Tenement Housing Project under Community Mortgage
Program (CMP) of Social Housing Finance Corporation (SHFC)
To fill up:
17
To fill up:
39
SERVICE INFORMATION City Government of Lucena
Requirement Legal Basis Client Steps/Procedures as Legal Total Total Fees
indicated in the Citizen’s Basis Processing to be Paid
Charter Time
-Filled-out Resolution 1. Fill-out application 10-20 NONE

application forms No. 17-502 minutes
(office / SHFC series 2018,
form) “A
-Proof of income Resolution
(Certificate of authorizing
Employment and the City
Compensation, Mayor, Hon.
Pay-slip, ITR) – 1 Roderick A.
original & 1 Alcala, to
photocopy negotiate,
-Marriage transact, sign 2. Submit the requirements
contract / Birth and enter a
certificate of Memorandum
borrower & of Agreement
spouse (1 (MOA)
original & 1 between City
photocopy) Government
-2 Valid ID of Lucena
(Voter’s ID / and the
Certification from Social
COMELEC and Housing
any 1 valid ID / Finance 3. Wait for the approval via
company ID with Corporation text or call
signature (1 (SHFC) for
photcopy) the purpose
-1 valid ID of of financing
spouse (1 the Tenement
photcopy) Housing
-2 X 2 ID picture Project under
- Certificate of the
Brgy. Residency Community
-Cedula (latest) Mortgage
Program –
High Density
Housing
Program
(CMP-HDH)
TOTAL
40

5. Availment of Socialized Housing Program: d. Housing and Development of Lucena Landing Strip for United Landing
Urban Poor Association and the landless including City Government employees
SERVICE INFORMATION
Requirement Legal Basis Client Steps/Procedures as Legal Basis Total Total Fees to
indicated in the Citizen’s Charter Processing be Paid
Time
Letter Request Presidential 1. Submit letter request with list NONE
Master list of Proclamation of beneficiaries
members / No. 436, 2. Discuss the concerns &
beneficiaries “Declaring issues
certain parcels
of land for 3. Wait for the approval
government
institutions
and facilities
and housing
sites of
government
employees and
the Lucena
City Urban
Poor, situated
in Barangay
Iababang Iyam,
City of Lucena,
Province of
Quezon, Island
of Luzon”
TOTAL
18
To fill up:
41

6. Availment of Socialized Housing Program: e. PNR Non-Core Property
SERVICE INFORMATION
Requirement Legal Basis Client Steps/Procedures as Legal Basis Total Total Fees to
indicated in the Citizen’s Processing be Paid
Charter Time
Letter request Executive 1. Submit letter request with list 1 day NONE
Valid ID (original & Order No. of beneficiaries
photocopy) 48, series 2. Discuss the concerns &
2001, issues
“Declaring
non-core 3. Wait for the approval / action
properties of
the
Philippine
National
Railways
(PNR) as
socialized
housing
sites and
providing
for the
disposition
of the same
to bonafide
occupants”
TOTAL
19
To fill up:
42

7. Relocation and Resettlement Program
SERVICE INFORMATION
Charter Time
1. Submit letter request

together with the
requirements. Then, the
service provider receives
letter request
2. Attend consultation
meetings / social preparation
/ pre-relocation seminar
4. Attend orientation and

signs the documents for
relocation
TOTAL
20
To fill up:
43

8. Beneficiary Account Services and Management
SERVICE INFORMATION
Charter Time
AMORTIZATION PAYMENT: 5 min upon Depends on

1. Request for order of request the monthly
payment. amortization
2. Pay the corresponding
amount for monthly
amortization
2. Present official receipt
(photocopy only) of payment
from City Treasurer’s Office
Letter Request ISSUANCE OF CERTIFICATE 10-15 min NONE
2 Valid ID (original OF FULL PAYMENT: upon
& photocopy) 1. Submit letter request for a request
certification of full payment
and present the
requirements.
2. Wait for the issuance of
certification
Letter Request REQUEST FOR INDIVIDUAL 10-15 min NONE
2 Valid ID (original LEDGER ACCOUNT: upon
& photcopy) 1. Request for individual request
ledger account.
2. Wait for the issuance of
ledger account
TOTAL
21
To fill up:
44
Zoning Services Division
(1) CITY GOVERNMENT OF LUCENA: CITY MAYOR'S OFFICE - ZONING SERVICES

DIVISION
(2) SUBMITTED UPDATED CITIZEN'S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ✓]
No

Specific
Governing
GOVERNMENT Provisio
Law(s) Date of
SERVICE n in the Issuance/Poli Other Issuances/Policies it
(Number Effectivit
Governin cy Title Effectively Repeals/Ammends
and Short y
g Law(s)
Title)
as Basis
Locational P.D. 1096 Sec. October
Clearance for ZONING 302.12(a) 12, 2016
Building Permit ORDINANC Art. X,
E 2572 Sec. 54 &
62
Certificate of Final ZONING Art. X, October
Inspection ORDINANC Sec. 64 12, 2016
E 2572
Locational ZONING Art. X, October
Clearance for ORDINANC Sec. 63 12, 2016
Business Permit E 2572
Inspection/Evaluati ZONING Art. X, October
on and ORDINANC Sec. 54 & 12, 2016
Recommendation E 2572 56
for PALC
45
Cetificate of HLURB 1987 City Government of Lucena
Fencing Executive
Commmitte
e
Memorandu
m No. 10
issued 1987
Certificate of ZONING October
Viability ORDINANC 12, 2016
E 2572
GOVERNMENT SERVICE: ISSUANCE OF LOCATIONAL CLEARANCE FOR BUILDING PERMIT
SERVICE INFORMATION
Client Total Total
Steps/Procedures as Processing Fees to
Requirement Legal Basis Legal Basis Time be Paid
indicated in the
Citizen's Charter
1. Endorsement Request for Endorsement
Letter of City Letter from the City
Mayor Mayor thru City Legal
Office
Submit all documents to
the Building Permit
Section.
2. Title 3. Contract P.D. 1096 Received and evaluate 30 minutes
of Lease 4. Tax Section 302.2 application from staff of
Declaration & Tax Building Permit Section
Payment
5. Barangay Zoning
Clearance Ordinance Art. X,
Section 61
46
6. Lot Plan 7. P.D. 1096 City Government of Lucena
Building Plan 8. Section 302.3
Specification
9. Site P.D. 1096
Development Plan Section 302.2
10. Bill of Materials
Preparation of Order of 10 minutes
Payment & Decision on
Zoning and Approval
Received payment 5 minutes *see
attached
Record O.R. # 5 minutes
Forward all the 5 minutes
documents to Building
Permit Section with the
approved plans &
Decision on Zoning
Other documents
as necessary
DPWH Clearance P.D. 1096
Section 302.12
ECC from DENR
Land conversion
from PAR
Reclassification R.A. 7160
from Sangguniang
Panlungsod
*see
TOTAL 55 minutes attached
pdf file
47
GOVERNMENT SERVICE: ISSUANCE OF LOCATIONAL CLEARANCE FOR BUSINESS PERMIT
SERVICE INFORMATION
Client Total
Total Fees
Steps/Procedures as Processing
Requirement Legal Basis Legal Basis to be Paid
indicated in the Time
Citizen's Charter
1. DTI/SEC 2. Zoning Received and evaluate 10 minutes
Barangay Ordinance Art. application from staff of
Business X, Section 63 Business Permits &
Clearance 3. Licensing Office
Contract of Lease *conducts inspection if
or Land Owner's necessary
Consent 4.
Occupancy Permit
Preparation of 10 minutes ₱ 237.60
Certificate of Zoning *included in
Clearance and Approval the SoA of
Business
Permits &
Licensing
Office
Forward the documents 5 minutes
to Business Permits &
Licensing Office
₱ 237.60
*included in
the SoA of
TOTAL 25 minutes Business
Permits &
Licensing
Office
48
GOVERNMENT SERVICE: ISSUANCE OF CERTIFICATE OF FINAL INSPECTION
SERVICE INFORMATION
Total Total
Client Steps/Procedures Processing Fees to
Requirement Legal Basis as indicated in the Legal Basis Time be Paid
Citizen's Charter
1. Approved Zoning Ordinance Received and evaluate 10 minutes
plan Art. X, Section 64 approved plan from Building
Permit staff
Inspection of Zoning * depends on
Inspector location of the
project
Payment & Certificate of
Final Inspection and
Approval
Received payment 5 minutes ₱ 237.60
Forward the Certificate of 5 minutes
Final Inspection to the
Building Permit Section
TOTAL 35 minutes ₱ 237.60
49
GOVERNMENT SERVICE: ISSUANCE OF CERTIFICATE OF VIABILITY
SERVICE INFORMATION
LIST OF STEPS AND
LIST OF REQUIREMENTS
PROCEDURES
Total
Client Total Fees to be
Processing
Steps/Procedures Paid
Requirement Legal Basis Legal Basis Time
as indicated in the
Citizen's Charter
1. Vicinity Map Zoning Received and 10 minutes
2. Title 3. Tax Ordinance evaluate application
Declaration 4.
Lot Plan

project
Preparation of Order 10 minutes
of Payment &
Certificate of Viability
and Approval
Received payment 5 minutes ₱ 720.00/hectare
Release the 5 minutes
Certificate of Viability
to the applicant
TOTAL 35 minutes ₱ 720.00/hectare
50
GOVERNMENT SERVICE: ISSUANCE OF CERTIFICATE OF FENCING
SERVICE INFORMATION
Client Total
Total Fees
Steps/Procedures as Processing
Requirement Legal Basis Legal Basis to be Paid
indicated in the Time
Citizen's Charter
1. Endorsement HLURB Executive Received and evaluate 10 minutes
Letter from City Commmittee application from
Mayor's Office 2. Memorandum No. Building Permit staff
Title 3. Lot Plan 10 issued 1987

project
Payment & Certificate
of Fencing and
Approval
Received payment 5 minutes ₱ 237.60
Forward the Certificate 5 minutes
of Fencing to the
Building Permit Section
TOTAL 35 minutes ₱ 237.60
51
GOVERNMENT SERVICE: ISSUANCE OF CERTIFICATE OF PRELIMINARY APPROVAL AND

LOCATIONAL CLEARANCE (PALC)
SERVICE INFORMATION
LIST OF STEPS AND
LIST OF REQUIREMENTS
PROCEDURES
Total
Client
Processing Total Fees to be Paid
Steps/Procedures
Requirement Legal Basis Legal Basis Time
as indicated in the
Citizen's Charter
1. Vicinity B.P. 220 & P.D. Received and 20 minutes
Map 2. Title 3. 957 evaluate application
Lot Plan

project
Preparation of Order 10 minutes
of Payment,
Inspection/
Evaluation &
Recommendation for
Approval
Received payment 5 minutes ₱ 1,500.00/hectare
Release the 5 minutes
approved documents
to the applicant
TOTAL 45 minutes ₱ 1,500.00/hectare
52
Republic of the Philippines

OFFICE OF THE CITY MAYOR
CITY ANTI-DRUG ABUSE COUNCIL (CADAC)
Zaballero Subd., Brgy. Gulang-gulang, Lucena City
lucenacadac@yahoo.com.ph/ 717-3250
Frontline Service/s : Rehabilitation of Persons with Addiction to Illegal

Drugs
About the Service/s : Individuals under the influence of illegal drugs who
are volunteering to undergo rehabilitation and to
individuals with court cases sentenced to
rehabilitation.
Client/s: :
Requirement/s: : Petition papers, Court order, Drug Test results
Time of Process : 45 minutes
Person/s
No. Processin
Client Steps Responsibl
g Time
e
1. Consult the issue relating to illegal drug-use. 15 minutes Francia
Malabanan
Dolores
Flores
2. Request for the corresponding forms or documents, to Francia
wit: Malabanan
 Copy excerpt of petition papers. 10 minutes
 Recommendation to undergo Urinalysis and Dolores
Drug Test.
Flores
 Recommendation to undergo Medical
Examination.
Bella Micor
3. Go to a drug testing center to undergo drug test and
urinalysis.
4. Go to a psychiatrist’s clinic to undergo
assessment/psychological test.
53
5. Prepare the required documents with results of the City Government of Lucena
abovementioned tests.
6. Return to CADAC for the confirmation of tests 10 minutes Francia

performed. Malabanan
Dolores
Flores
7. Proceed to the court (Regional Trial Court Brgy. 10,
Lucena City), file the petition or confirmation of the
evaluations performed, and pay the appropriate
amount (Php 300.00). Make sure to ask for the official
receipt.
8. Return to CADAC with the designated court order to 10 minutes Francia B.

determine the day and time, vehicle to be used by the Malabanan
patient to the treatment and rehabilitation center as
ordered by the court.
Dolores
Flores
54
OFFICE OF THE CITY MAYOR - COMMUNITY AFFAIRS DIVISION

(1) NAME OF DEPARTMENT/AGENCY/LGU: COMMUNITY AFFAIRS DIVISION
(2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ / ] Yes
[ ] No

GOVERNMENT Governing Specific Provision in the Issuance/Policy Date of Other
SERVICE Law(s) Governing Law(s) as Basis23 Title Effectivity Issuances/Policies
(Number and it Effectively
Short Title)22 Repeals/Amends
Conduct of Flag
Raising Ceremony
Observance Promulgated
every Monday morning RA 8491 – Flag & Heraldic CSC MC 19,
of Flag Nov. 5
& lowering of flag Code of the Philippines S.2012
Raising ,2012
every Friday @5:00
p.m.
Enjoining
Agency
Support in
the Conduct
of Values
Integration for
Conduct of Holy Mass
Government CSC MC 02 S. January 18,
& Spiritual RA 6713 Section 1 Rule 111
Renewal 1991 1991
Enhancement
(Vigor
Program) and
other Parallel
Value
Development
Activities
22
23
55
CITY COOPERATIVE DIVISION
56
57
Public Employment Services Division
(9) NAME OF DEPARTMENT/AGENCY/LGU: LUCENA PUBLIC EMPLOYMENT SERVICE

OFFICE
[ ] No

Governing Specific Issuance/Policy Date of Other
GOVERNMENT Law(s) Provision in the Title Effectivity Issuances/Policies
SERVICE (Number and Governing it Effectively
Short Title)24 Law(s) as Repeals/Amends
Basis25
Provision of Republic Act Section 1 of Sec 5 of October

employment 10691 – an act Republic Act Republic Act 26,2015
information defining the No 10691 10691
services both role of the “Section 3 of “Functions of
for local and Department of Republic Act the PESO –
overseas Labor and No. 8759, “(a) Encourage
employment employment otherwise employers to
(DOLE), THE known as the submit to the
Local “Public PESO on a
Government Employment regular basis a
Units (LGUs), Service Office list of job
and accredited Act of 1999” is vacancies in
Nongovernment hereby their
Organizations amended to respective
(NGOs), in the read as follows: establishments
establishment “Section 3. in order to
and operation Establishment facilitate the
of the Public of the Public exchange of
Employment Employment labor market
Service Office Service Office information
24
25
58
(PESO, and the between job City Government of Lucena
operation of job seekers and
placement employers by
offices in providing
educational employment
institutions information
(EIs), amending services to job
for the purpose seekers, both
sections for local and
3,5,6,7, and 9 of overseas
Republic Act employment,
No. 8759, and
otherwise recruitment
known as the assistance to
“Public employers;
Employment
Service Act of
1999
Pre- Republic Act R.A. 10691
employment No 10691 section 5 (f)
counselling / section 5 (f) “conduct pre-
orientation employment
counselling
and orientation
to prospective
local and most
especially,
overseas
workers
Issue PESO City Ordinance “An ordinance
Certification to 2712 enjoining
business business
establishments establishments,
investors,
contractors and
the like to hire
a minimum of
80% of their
manpower from
qualified and
bonafide
residents of
Lucena City”
26
59
GOVERNMENT SERVICE: Provision of employment information services both for local and overseas
employment
SERVICE INFORMATION
Charter Time
Resume 1. Applicant/ client will 2 minutes -

register in the applicants’
logbook
Valid ID (with 2. Fill out the PESO 5-10 -
applicant’s applicant’s bio-data form minutes
birthdate)
3. Employment focal person 5-10 -
will review bio-data/resume minutes
and schedule applicant for
a pre-employment
counselling/orientation
15 – 20
TOTAL minutes
GOVERNMENT SERVICE: Pre-employment counselling /orientation

SERVICE INFORMATION
Charter Time
Applicant must Register at attendance sheet 5 minutes -

have submitted an
accomplished
biodata/resume
Attend the 30 – 50 -
coaching/orientation to be minutes
given by focal for
employment / PESO Manager
To fill up:
60
Job matching and 10 minutes City Government
- of Lucena
deployment to companies
55 mins to 1 -
TOTAL hour
GOVERNMENT SERVICE: PESO Certification to issued to business establishments

SERVICE INFORMATION
Charter Time
List of employees Ordinance Fill out the PESO form for 10 minutes -
hired by the 2712 businesss estalbishment
business
establishment
Issuance of PESO 5 minutes -
certification
TOTAL 15 minutes -
61
Population Program Division
62
63
SANGGUNIANG PANLUNGSOD OF LUCENA
ISSUANCE OF COPY OF APPROVED RESOLUTONS AND

ORDINANCES OF THE SANGGUNIANG PANLUNSOD
Issuance of Certified True Copy/ies of Sangguniang Panlungsod Approved
Resolutions and Ordinancces
Office or Division SP Archieves and Records Division

Classification Simple
Type of Transaction G2C, G2G
Who may avail Constituents of Lucena, Private & other Gov’t Agency/ies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request Client
Filled-Up Form SP-Achieves
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
64
Endorse to the City Government of Lucena
1.Present the Secretary to
required the None 2 minutes Glenda Cabrera
documents. Sangguniang Adm. Aide III
Panlungsod
for approval.
Research and
2.Pay the Retrieve the
Secretary’s Fee requested P25.00/page 20 minutes City Treasurer/
documents Cashier
and Issue the
Order of
Payment
3. Reproduce Edwin Gramaldo

thru None 5 minutes Rep. Machine Optr.
Photocopy II
and/or Print
scanned Maricris Lavarez
documents Rep. Machine Optr.
II
Sign the
4.Present the OR authenticated Sec. Leonard E.
and affix documents None 2 Minutes Pensader,
signature indicating the SP Secretary II
number of OR,
date and
amount Paid
Maricel S. Abadilla
5.Receive the None 2 Minutes Adm. Aide I
requested Put dry seal
documents and release. Geoffrey T. Jalbuena
Adm. Aide
TOTAL 30 minutes
ISSUANCE OF COPY OF APPROVED RESOLUTONS AND

ORDINANCES OF THE SANGGUNIANG PANLUNSOD
Issuance of Certified True Copy/ies of Sangguniang Panlungsod Approved
Resolutions/Ordinancces
Office or Division SP Archieves and Records Division

Classification Simple
65
Type of Transaction G2C, G2G City Government of Lucena
Who may avail Lucena Residents,Private & other Gov’t offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request Client
Filled-Up Form SP-Achieve
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Present the Endorse to the
required Secretary to
documents. the None 2 minutes Frontliner
Sangguniang Officer
Panlungsod
for approval.
2. Pay the Research and
Secretary’s Fee Retrieve the
requested P25.00/page 20 minutes Cashier/
documents City Treasurer
and Issue the
Order of
Payment
3.
Reproduce Rep. Machine
thru None 5 minutes Optr. II
Photocopy
and/or Print
scanned Rep. Machine
documents Optr. II
4. Present the OR Sign the
and affix authenticated None Sec. Leonard E.
signature documents 2 Minutes Pensader,
indicating the SP Secretary II
number of OR,
date and
amount Paid
5. Receive the Put dry seal 2 Minutes Adm. Aide I
requested and release. None
documents Adm. Aide I
TOTAL 30 minutes
66
OFFICE OF THE CITY ADMINISTRATOR

(13) NAME OF DEPARTMENT/AGENCY/LGU: OFFICE OF THE CITY ADMINISTRATOR
(14) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ / ] Yes
[ ] No

GOVERNMENT Governing Specific Provision in the Issuance/Policy Date of Other
SERVICE Law(s) Governing Law(s) as Basis28 Title Effectivity Issuances/Policies
(Number and it Effectively
Short Title)27 Repeals/Amends
Issuance of Special
Local Revenue Code 2007 –
Mayors Permit
City Ord. 2285 Series 2008
(Motorcade, Parade
Title IV – Chapter No. 9
Permit)
Issuance of Special
Mayors Permit
(Permit to Display/
Title V – Chapter No. 3
Hang Streamers) Special Mayor’s
Year 2008
Issuance of Special Permit
Mayors Permit
(Permit to Conduct
Title IV – Chapter No. 15
Sales Promotion)
Issuance of Special Local Revenue Code 2007 –
Mayors Permit City Ord. 2285 Series 2008
(Permit to conduct Fun Title III – Chapter 3 Sec. 2.6 –
Run, Permit Amusement Tax on Admission
Occupational
Issuance of
Permit /
Occupational Permit /
Certification
Mayors Certification
Permit
27
28
29
To fill up:
67
GOVERNMENT SERVICE: Issuance of Special Mayor’s Permit
SERVICE INFORMATION
Client Steps/Procedures as
Total
Legal indicated in the Citizen’s Total Fees to
Requirement Legal Basis Processing
Basis Charter be Paid
Time
Present the letter to receiving
clerk- office of the City
Letter Request
Administrator, Interview pf
address to City 10 Minutes
applicants and Evaluation of the
Mayor
request, give payment order
slip
Sketch of Parade Present the payment Order Slip 1,015.00 for
for Motorcade / Fun and pay the corresponding fees 10 Minutes Motorcade /
Run permit at cashier Windows 8,9,10 Fun Run
Copy of Text / 75.00 pesos per
Content of Present OR including the piece with
advertise / for requirements, preparation of 5 Minutes 15.00 pesos
streamer and Special Mayor’s Permit additional doc
banner’s permit stamp
Photocopy of Approval of the permit by the
10 Minutes
Payment City Mayor / City Administrator
TOTAL 35 Minutes
GOVERNMENT SERVICE: Occupational Permit / Mayor’s Certification
SERVICE INFORMATION

30
To fill up:
68
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES City Government of Lucena
Client Steps/Procedures as
Total
Legal indicated in the Citizen’s Total Fees to
Requirement Legal Basis Processing
Basis Charter be Paid
Time
Present the letter to receiving
clerk- office of the City
Photo of Barangay Administrator, Interview pf
5 Minutes
Clearance applicants and Evaluation of the
request, give payment order
slip
195.00 pesos
for
Photo of Police Present the payment Order Slip Occupational
Clearance and pay the corresponding fees 10 Minutes Permit /
(Lucena PNP) at cashier Windows 8,9,10 112.50 for
Mayor’s
Clearance
Photo of Fiscal Present OR including the
Clearance requirements, preparation of
5 Minutes
(Office of the Occupational / Certification
Prosecutor) Permit
Approval of the permit by the
Receipt of Payment 10 Minutes
City Mayor / City Administrator
TOTAL 35 Minutes
69
CITY HUMAN RESOURCE MANAGEMENT OFFICE

(1) NAME OF DEPARTMENT/AGENCY/LGU: LUCENA CITY – CITY HUMAN RESOURCE
MANAGEMENT OFFICE
[ ] No
OFFICE/AGENCY
LEGAL BASIS
REGULATIONS
Other
NO GOVERNMENT Issua Issuances/
S. SERVICE Governing Law(s) Specific Provision in the Date of
nce/P Policies it
(Number and Governing Law(s) as Effectivit
olicy Effectively
Short Title)31 Basis32 y
Title Repeals/A
mends
2017 Omnibus Rules on

Recruitment/Sele Book V of the
Appointments and
I ction/Placement/ Administrative
Other Human
Promotion Code 1987
Resources Actions
Rules VXI of the

Filing of
Omnibus Rules
II Application for
Implementing
Leave
Book V of E0 292
Issuance of
Employment
Sec. 10 Rule XIV,
Certificate,
III Book V, Omnibus
Service Record,
Rules
Leave Credits
Certificate
Processing of
IV Loans RA 8291
Application
31
32
70
GOVERNMENT SERVICE: RECRUITMENT/SELECTION/PLACEMENT/PROMOTION
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
l Client Steps/Procedures as l Processing
Requirement Paid
Basi indicated in the Citizen’s Charter Basi Time
s s
Application Letter; Check the list of vacant positions Posting of job None
Personal Data Sheet posted on the bulletin boards located at vacancy is up
(CS Form No. 212, the lobby of City Government Complex, to fifteen (15)
revised 2017); Old City Hall, and at the Public Market days.
Photocopy of Office. Publication of vacant positions
Certificate of can also be seen at the Job Portal of
Eligibility/ies; Civil Service Commission (CSC)
Photocopy of website.
Transcript of
Records; Other
supporting
documents, if any.
Submit the application letter for the 5 minutes None
vacant position addressed to the City
Mayor thru the City Human Resource
Mgt. Officer (CHRMO) together with the
requirements.
Consult with concerned employee of 10 minutes
City Human Resource Management
None
Office regarding the evaluation of
qualifications.
After 15 days of posting, Personnel
Selection Board (PSB) will be scheduled
None
and the applicant will be notified
accordingly to prepare for the interview.
One chosen for the position after the Three (3)
PSB screening, the applicant will be days after the None
notified by CHRMO regarding the
33Please note that one table is to be filled-up per Government Service.

To fill up:
71
preparation and processing of deliberation City Government of Lucena
appointment. of the PSB.
Prepare the documents required on the 2 minutes
None
checklist to be given by CHRMO.
Submit the complete requirements to 5 minutes
CHRMO for proper evaluation and None
eventual preparation of appointment.
Have the appointment paper and other Depending on
documents signed by concerned the time
None
officials. consumed at
signing.
Submit the duly signed documents to 5 minutes
None
CHRMO for submission to CSC.
Wait for a notification from CHRMO Depending on
regarding duly attested appointment the
paper. consumed
days waiting
None
for the
approval of
Civil Service
Commission.
TOTAL None
72
GOVERNMENT SERVICE: FILING OF APPLICATION FOR LEAVE

SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Three (3) copies of Fill-up Application for Leave Form 3 minutes None
Application for (AFL): Accomplish three (3) copies of
Leave Form (CSC application for leave form, and have it
Form No. 6, Revised approved by the Department Head or
2020); Chief of Office.
Medical certificate
for sick leave
exceeding five (5)
days;
Clearance Form (CS
Form No. 7, Revised
2018 - if leave will
last for 30 calendar
days or more).
File Application for Leave Form: Submit 2 minutes None
the application for leave form together
with the said requirements.
Processing of Leave Form: make sure 15 minutes None
that supporting documents are in order;
computes accrued leave credits; and
process application for leave.
Wait for approval of leave computation: 7 minutes None
The City Human Resource Management
Officer will approve the computation on
the leave application.
if filed leave exceeds to four (4) days,
approval by the City Mayor or
authorized representative is needed.
Receive the processed AFL. Furnish the 2 minute None
CHRMO a copy of the form.
Sign in to logbook as proof of received. 1 minute
TOTAL 30 minutes None

To fill up:
73
SERVICE INFORMATION PER GOVERNMENT SERVICE35 City Government of Lucena
GOVERNMENT SERVICE: ISSUANCE OF EMPLOYMENT CERTIFICATE/SERVICE RECORD/LEAVE CREDITS

CERTIFICATE
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Request Form from Fill-up the Request form. 1 minute None
City Human
Resource
Management Office
Submit the duly accomplished request 5 minutes None
form to the staff of CHRMO for proper
verification of records.
Preparation of the requested document. 5 minutes None
Signing of the requested document/s. 2 minutes None
Releasing of the requested document/s; 2 minutes
sign on the request form as proof of None
receipt.
TOTAL 15 minutes None

To fill up:
74
GOVERNMENT SERVICE: PROCESSING OF LOANS APPLICATION

SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Submit the duly accomplished loan 1 minute None
application form. For electric salary
loan, ensure that the loan application
Loan Application
form has been verified by the City
Form/s
Accountant’s Office for the Net Take
Home pay section and shall submit a
blank CD.
The assigned CHRMO personnel will 6 minutes None
review for the completeness of data
entry.
Preparation of endorsement by the 6 minutes None
CHRMO staff.
Signing of endorsement by the City 5 minutes
Human Resource Mgt. Officer. For
electric salary loan, the City
Administrator and OIC - City
Accountant shall also sign the said
form.
Receive the requested document. 2 minutes None
For electric salary loan, CD will be 2 days

forwarded by the CHRMO staff to the
bank partner.
20 minutes
(Paper Loan)
2 days, 20
TOTAL None
minutes
(Electric
Salary Loan)

To fill up:
75
CITY PLANNING AND DEVELOPMENT OFFICE
76
77
78
Local Civil Registrar’s Office
(1) NAME OF DEPARTMENT/AGENCY/LGU: Local Civil Registrar’s Office
[ ] No

GOVERNM Governing Law(s) Specific Issuance/ Date of Other Issuances/Policies it
ENT (Number and Provision in the Policy Effectivity Effectively
SERVICE Short Title)37 Governing Title Repeals/Amends
Law(s) as
Basis38
Section 1. Civil
Register. – A civil
register is
Registratio established for
Act 3753
n of COLB recording the civil
status of persons,
in which shall be
entered: (a) births
Section 1. Civil
register is
established for
Registratio
Act 3753 recording the civil
n of COM
status of persons,
in which shall be
entered: (c)
marriages;
Section 1. Civil
register is
established for
Registratio
Act 3753 recording the civil
n of COD
status of persons,
in which shall be
entered: (b)
deaths;
37
38
79
Acknowled City Government of Lucena
gement and
RA 9858
Legitimatio
n
Acknowled
gement and RA 9255
AUSF
Correction
of Entry,
Change Of RA 9048
Name, RA 10172
Change of
Gender
PSA
Memorand
Supplement
um
al Report
Circular
2007-004
Registratio
n of Court
Act 3753
Orders,
Decrees
PSA
Certified
Memorand
True Copies
um
of
Circular
Documents
2019-15
80
GOVERNMENT SERVICE: Ontime Registration of COLB, Married
SERVICE INFORMATION
Requirement Legal Client Steps/Procedures as Legal Total Total Fees
Basis indicated in the Citizen’s Basis Processing to be Paid
Charter Time
Birth Certificate Submission of documents 10 minutes
Marriage Payment at the City

85.00
Contract Treasurer’s Office
For Signature of CCR 1 minute
Numbering, Registration
4 minutes
and Release of COLB
TOTAL 15 minutes 85.00
39
To fill up:
81
GOVERNMENT SERVICE: Ontime Registration of COLB, Unmarried City Government of Lucena
SERVICE INFORMATION
Charter Time
Notarized AUSF Payment at the City

535.00
Certification Treasurer’s Office
Cedula For Signature of CCR 1 minute
Numbering, Registration and

Valid ID 4 minutes
Release of COLB
GOVERNMENT SERVICE: Late Registration of COLB, Married
SERVICE INFORMATION
Charter Time
Payment at the City

Marriage Contract 85.00
Treasurer’s Office
PSA Negative
Result in the name
of the Child For Signature of CCR 1 minute
(original and 2
photocopies)
Verification from
hospital (if
delivered outside 4 minutes
Release of COLB
hospital or at
home)
82
Notarized Joint City Government of Lucena
Affidavit of Two
Disinterested
Persons
Appearance of
Father or Mother
Cedula of
Father/Mother
Submit Any Two
(2) from the
following:
-Child Under 5
Record
-Original Baptismal
Certificate
-Original Form 137
-Copy of Maternal
Checkup Ledger
Appearance of
Hilot, if delivered
by one (if
deceased, copy of
COD)
GOVERNMENT SERVICE: Late Registration of COLB, Unmarried

, 0-6 year old child
SERVICE INFORMATION
Charter Time
Birth Certificate Submission of documents 10 minutes 535.00

Actual interview, preparation of
Appearance of
COLB, instructions on posting 5 minutes
Father to sign
period
PSA Negative
Result in the name
of the Child Review of accomplished COLB 2 minutes
(original and 2
photocopies)
Verification from
hospital (if Posting period for COLB 10 days
delivered outside
83
hospital or at City Government of Lucena
home)
Notarized Joint
Affidavit of Two
Signing by CCR after posting 1 minute
Disinterested
Persons
Notarized AUSF by
mother
If mother was
minor at time of
birth, her 4 minutes
Release of COLB
father/mother will
execute Sworn
Attestation
(notarized)
Cedula of Father
Submit Any Two

(2) from the
following:
-Child Under 5
Record
-Original Baptismal
Certificate
-Original Form 137
-Copy of Maternal
Checkup Ledger
Appearance of
Hilot, if delivered
by one (if
deceased, copy of
COD)
22 minutes
TOTAL with 10 days 535.00
posting

, 7-17 year old child
SERVICE INFORMATION
Charter Time

Appearance of
Father to sign
period
84
PSA Negative City Government of Lucena
Result in the name
(original and 2
photocopies)
Verification from
hospital (if
delivered outside Posting period for COLB 10 days
hospital or at
home)
Notarized Joint
Affidavit of Two
Disinterested
Persons
Notarized AUSF by
child,
her mother or
guardian (with
affidavit of 4 minutes
Release of COLB
guardianship) will
execute Sworn
Attestation
(notarized)
Cedula of Father
Appearance of
Father, Mother and
Child
Submit Any Two
(2) from the
following:
-Child Under 5
Record
-Original Baptismal
Certificate
-Original Form 137
-Copy of Maternal
Checkup Ledger
If delivered at
home, original
Barangay
Certification
Appearance of
Hilot, if delivered
by one (if
deceased, copy of
COD)
22 minutes
posting
85
, child born 03 August 1988 to 19 March 2004, must be registered under surname of mother
SERVICE INFORMATION
Charter Time

Appearance of
Father to sign
period
PSA Negative
Result in the name
(original and 2
photocopies)
Verification from
hospital (if
hospital or at
home)
Notarized Joint
Affidavit of Two
Disinterested
Persons
Cedula of Father (if Numbering, Registration and
4 minutes
acknowledged) Release of COLB
Appearance of
Father (if
acknowledged),
Mother and Child
Submit Any Two (2)
from the following:
-Child Under 5
Record
-Original Baptismal
Certificate
-Original Form 137
-Copy of Maternal
Checkup Ledger
If delivered at
home, original
Barangay
Certification
Appearance of
Hilot, if delivered
86
by one (if City Government of Lucena
deceased, copy of
COD)
22 minutes
posting

, child to single mothers, father unknown
SERVICE INFORMATION
Charter Time

Appearance of
Father to sign
period
PSA Negative
Result in the name
(original and 2
photocopies)
Verification from
hospital (if
hospital or at
home)
Notarized Joint
Affidavit of Two
Disinterested
Persons
Submit Any Two (2)
from the following:
-Child Under 5
Record
-Original Baptismal 4 minutes
Release of COLB
Certificate
-Original Form 137
-Copy of Maternal
Checkup Ledger
If delivered at
home, original
Barangay
Certification
Appearance of
Hilot, if delivered
87
by one (if City Government of Lucena
deceased, copy of
COD)
22 minutes
posting
GOVERNMENT SERVICE: Late Registration of COLB, for adults born 1944 and earlier
SERVICE INFORMATION
Charter Time

Valid ID or Original
Police Clearance
period
PSA Negative
Result in the name
(original and 2
photocopies)
Verification from
hospital (if
hospital or at
home)
Notarized Joint
Affidavit of Two
Disinterested
Persons
Submit Any Two (2)
from the following:
-Child Under 5
Record
-Original Baptismal
Certificate
-Original Form 137
-Original Transcript Numbering, Registration and
4 minutes
of Records Release of COLB
-SSS Records with
Birthdate and
Birthplace
indicated)
-Voter’s
Registration
Record
88
-Passport City Government of Lucena
-Original NBI
Clearance
-Original Service
Record
If delivered at
home, original
Barangay
Certification
Appearance of
Hilot, if delivered by
one (if deceased,
copy of COD)
22 minutes
posting
GOVERNMENT SERVICE: Application for Marriage License

SERVICE INFORMATION
Charter Time
Birth Certificate
Application
with Local Civil Submission and review of
20 minutes Fee:
Registry documents
390.00
Number/PSA Copy
Actual interview, preparation Marriage
CENOMAR from
of AML, instructions on 5 minutes License:
PSA
posting period 220.00
If 18 to 25 y/o,
appearance of
AML for CCR signature 5 minutes
father (with valid
ID)
If widow/widower,
PSA COD of former Posting period for AML 10 days
spouse
Valid ID and
Instruction of posting period,
Cedula (both 1 minute
release of Notice of Posting
parties)
Either applicant is
a foreigner:
-COLB, translated
to English Submission of Pre-Marriage
-Legal Capacity Counseling Certificate and 3 minutes
-Court Order with Issuance of Marriage License
Finality if
Annulled/Divorced
-Original Passport
89
Personal City Government of Lucena
Appearance of
both parties
34 minutes
posting
GOVERNMENT SERVICE: Ontime Registration of COM
SERVICE INFORMATION
Charter Time
Marriage Certificate Review of documents 3 minutes
COM for signature of CCR 1 minute

1 minute
Release of COM
Payment for COM at the
85.00
Registration Number and
Release of COM
GOVERNMENT SERVICE: Late Registration of COM
SERVICE INFORMATION
Charter Time
Marriage
Review of documents 3 minutes
Certificate
Duly Notarized
Affidavit of Late
Posting period 10 days
Registration at the
back of COM
COM for signature of CCR 1 minute
90
Numbering, Registration and City Government of Lucena
1 minute
Release of COM
Payment for COM at the
85.00
Release of COM
5 minutes
posting
GOVERNMENT SERVICE: Ontime Registration of COD
SERVICE INFORMATION
Charter Time
Certificate of
Review of documents 3 minutes
Death
COD for signature of CCR 1 minute

1 minute
Release of COD
Payment for COD at the
85.00
Release of COD
GOVERNMENT SERVICE: Late Registration of COD
SERVICE INFORMATION
Charter Time
Death Certificate Review of documents 3 minutes

Duly Notarized
Affidavit of Late
Posting period 10 days
Registration at the
back of COD
91
COD for signature of CCR 1 minute

1 minute
Release of COD
Payment for COD at the
85.00
Release of COD
5 minutes
posting
GOVERNMENT SERVICE: Petition for Correction of Entry, Change of First Name (RA 9048/RA10172)
SERVICE INFORMATION
Charter Time
Actual list of
requirements
Review of documents and
would be RA 9048 45 minutes
preparation of petition
dependent on
petition filed
CCE-1030.00
Payment for COD at the CFN-3030.00
Treasurer’s Office Publication
Fee-1200.00
Petitioner’s Signature 3 minutes
Review of accomplished
documents prior to CCR 5 minutes
signature
Advise on posting period 1 minute
Local posting 10 days
● PSA
deci
Upon completion of 10 days sion
posting, petition would be may
mailed to PSA Legal take
Department for approval 2-3
mon
ths
92
City
at Government of Lucena
least
Upon receipt of PSA Decision,
preparation of Certificate of 30 minutes
Finality
Review of Finality prior ro CCR
5 minutes
signature
Advise on follow up with PSA
5 minutes
for annotation
1 hour 34
minutes
* with 10 * total amount
days posting dependent on
TOTAL
* with PSA nature of
waiting petition filed
period for
decision
GOVERNMENT SERVICE: Legitimation/Acknowledgement
SERVICE INFORMATION
Charter Time
Receipt and review of

PSA COLB of Child 5 minutes
documents
CTC of COM Docketing in Registry of Books 5 minutes
Acknowledge
CENOMAR of Payment at the City Treasurer’s ment-360.00
parents Office Legitimation-
360.00
Affidavit of
Acknowledgement
Preparation of documents for
if name of father is 15 minutes
endorsement to PSA
UNKNOWN in
COLB
93
Joint Affidavit of City Government of Lucena
Review of documents prior to
Legitimation of 2 minutes
CCR signature
both parents
Valid ID of both
Release of documents to client 1 minute
parents
COD if one of the
parents is Submission to PSA
deceased
Acknowledge
ment-360.00
TOTAL 28 minutes
Legitimation-
360.00
GOVERNMENT SERVICE: Acknowledgement with AUSF
SERVICE INFORMATION
Charter Time
Receipt and review of

PSA COLB of Child 5 minutes
documents
Affidavit of
Acknowledgement
if name of father is Docketing in Registry of Books 5 minutes
UNKNOWN in
COLB
AUSF-480.00
Appearance of Payment at the City
Acknowledge
parents Treasurer’s Office
ment-360.00
Valid ID of both Preparation of documents for
15 minutes
parents endorsement to PSA
COD if one of the
parents is 2 minutes
CCR signature
deceased
Submission to PSA
Acknowledge
ment-360.00
TOTAL 28 minutes
Legitimation-
360.00
94
GOVERNMENT SERVICE: Supplemental Report
SERVICE INFORMATION
Charter Time
PSA COLB/PSA Receipt and review of

5 minutes
COM/PSA COD documents
Affidavit of
Preparation of documents
Supplemental
based on requested 15 minutes
Report of
Supplemental Report
Requesting Party
Payment at the City Treasurer’s
360.00
Office
5 minutes
CCR signature
Submission to PSA
GOVERNMENT SERVICE: Court Orders for Registration
SERVICE INFORMATION
Requirement Legal Client Steps/Procedures as Legal Basis Total Total Fees to be
Basis indicated in the Citizen’s Processing Paid
Charter Time
95
CTC of Court
Decision certified Submission, verification and
20 minutes
by Branch Clerk of evaluation of documents
Court (4 copies)
Amendment/Null
ification of
Marriage-
5000.00
Other Court
CTC of Finality (4 Payment at the City Treasurer’s Orders-500.00
copies) Office For each CTC-
50.00
For each copy of
Certificate of
Registration-
45.00
CTC of Certificate
of Registration (if
Preparation of Documents
decision from
other city)
PSA QC-may
CTC of Certificate take up to
of Authenticity (if Advise client on PSA follow up two weeks
decision from timeline PSA LC-may
other city) take up to 2
months
Submission to PSA
21 minutes
TOTAL with PSA 360.00
waiting time
GOVERNMENT SERVICE: Certified True Copy of Documents
SERVICE INFORMATION
Charter Time
Accomplishment of Request
Form/Review of authorization of 5 minutes
client
96
Locating requested documents 5-20 minutes
Reproduction of requested
document/s
First CTC-
85.00
Payment at the City Treasurer’s
Each
Office
Additional
CTC-55.00
Signature of CCR 1 minute
Release of documents to client

Dependent on
11-26
TOTAL no. of CTC
minutes
requested
97
CITY GENERAL SERVICES OFFICE
(1) NAME OF
CITY GENERAL SERVICES
DEPARTMENT/AGENCY/LGU: OFFICE
(2) SUBMITTED UPDATED CITIZEN'S CHARTER TO ARTA ON JULY 25, 2020 : [ ] YES
[ ] NO
(3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING
LEGAL BASIS

Specific
GOVERNMENT Other
Governing Law(s) Provisions in the
SERVICE Issuance/Policy Date of Issuance/Policies if
(Number and Governing Law(s)
Title Effectivity Effectively
Short Title) as
Repeals/Amends
Basis
General Enforces all laws
Administrative and ordinances
Support pertinent to the
Services effective
implementation
of the
management of
supply, property,
solid waste
disposal and
general
sanitation of the
October
RA 7160 Section 375 (C) of
Records, 10, 1991
RA 7160 .
Disposal of
Buildings and
Supply and
other physical
Properties
structures shall
be under the
accountability
and responsibiity
of the provincial
or city general
services officer of
the municipal
mayor or punong
98
barangay, as the City Government of Lucena
case may be.
Management
of Solid Waste
Disposal Section 10 of RA
Garbage 9003 - Role of
Collection and LGU's in Solid December
Sanitation Waste 20, 2000 -
Management - passed by
the LGU's shall be the
Construction primarily Philippine
and RA 9003 responsible for Congress
Rehabilitation the Januar 26,
of Final implementation 2001 -
Disposal Facility and enforcement approved
(Eco Park), of the provisions by the
Material of this Act within President
Recovery their respective
Facility, jurisdictions.
Purchase of
Garbage Trucks
and Related
Equipment
99
Section 356 of RA City Government of Lucena
7160 - General
Rule in
Procurement.
Except as
otherwise
provided herein,
acquisition of
supplies by local
government units
shall be through
competitive
public bidding.
Supplies which
have become
unserviceable or
no longer needed
shall be sold,
whenever
RA 7160 and RA October
applicable, at
9184 10, 1991
public auction,
subject to
applicable rules
and regulations.
Section 362 of RA
7160 When
procurement is
to be made by
local government
units, the
provincial or city
general services
officer or the
municipal or
barangay
treasurer shall
Bids and call bids for open
Awards public
Committee competition.
Ancillary Section 375 (C) of
Section RA 7160 .
Buildings and
other physical October
RA 7160
structures shall 10, 1991
Janitorial / be under the
Housekeeping accountability
of LCGC and
100
responsibiity of City Government of Lucena
the provincial or
city general
services officer of
Security the municipal
RA 7160
Services mayor or punong
barangay, as the
case may be.
_____________________
³ Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate
⁴ Cite section number and quote provision identified in
the governing law.
101
Republic of the Philippines City Government of Lucena
Office of the City General Services

City of Lucena
2nd Flr., Lucena City Government Complex. Brgy. Kanluran Mayao, Lucena City
Telephone Number: (042) 788-22-98 local 159
REGISTRY OF SUPPLIERS
TUNGKOL SA SERBISYO : Ito ay serbisyo ng Bids and Awards Committee na

ang tanggapan ay matatagpuan sa City General
Services Office (CGSO) upang ang
MANUFACTURERS, SUPPLIERS, DISTRIBUTORS,
CONTRACTORS OR CONSULTANT mula sa iba’t
ibang lungsod o bayan ay matiyak ang pagiging
eligible bidder to participate in Public Bidding sa
Lungsod ng Lucena
KLIYENTE : MANUFACTURERS, SUPPLIERS,
DISTRIBUTORS, CONTRACTORS OR CONSULTANT
mula sa iba’t-ibang lungsod o bayan
MGA DOCUMENTONG : 1. Eligibility Requirements
KAILANGAN (Standard Form Number SF-GOOD-O6)
2. Application for Certificate of Registration
ORAS NG SERBISYO : Lunes hanggang Biyernes

8:00am to 5:00pm
BABAYARAN : Registry Fee – Php 500.00

as per BAC Resolution No. 08-01-002
KABUUANG ORAS NG : 2 hanggang 3 araw

PAGPOPROSESO
102
Sundin ang mga Sumusunod na Oras ng Mga Taong

Bilang
Hakbang Paghihintay Lalapitan
1 Kumuha ng Eligibility 5 minuto Brenda Caballero
Requirements (Standard Form BAC Secretariat
Number SF-GOOD-06 at
Application for Certificate of
Registration
2 Magsumite ng Eligibility 10 minuto Brenda Caballero
Requirements (Standard Form BAC Secretariat
Number SF-GOOD-06 at
Application for Certificate of
Registration
3 Ang sinumite na Eligibility tuwing araw ng Bids and Awards
Requirements at Application for Martes Committee
Certificate of Registration ay
ipapasa sa BIDS and AWARDS
COMMITTEE para sa kanilang
pagsusuri at pagpapatibay.
4 Ang supplier na nagsumite ng 1 araw City General
aplikasyon ay pupuntahan ng Services Office –
tauhan ng City General Services Supply &
Office para sa ocular inspection Property Division
base sa kanilang ibinigay na
lokasyon.
5 Pagkatapos ng evaluation, ang 20 minuto BAC Secretariat

supplier na nagsumite ng
kumpletong dokumento ay
makakakatanggap ng Notice of
Eligibility
Kapag hindi naman kumpleto

ang isinumiteng dokumento
makakatangap naman ng Notice
of Ineligibility. Maaaring
103
makipag ugnayan o sumulat sa City Government of Lucena
BAC para sa muling pagsumite
at pag aaply
6 Ang mga supplier na 10 minuto City Treasurer’s
nakatanggap ng Notice of Office
Elibility na may kalakip na Orde
of Payment ay puwede na
magbayad ng Registry Fee sa
City Treasurer’s Office
7 Ang mgs supplier na BAC Secretariat
nakapagbayad na ng registry fee
ay mapapatala na sa Registy List
of Supplier sa Lungsod ng Lucena
 For any comment, suggestion and complaint kindly accomplished feedback form and drop the same in the
suggestion box located inside the City General Services Office or in our public assistance and complaint desk
at the lobby of the building*

104
105
CITY BUDGET OFFICE
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
CITY ACCOUNTING OFFICE

2nd Floor, Lucena City Government Complex, Diversion Road, Brgy Kanlurang Mayao, Lucena City
 (042) 788-2298/ 788-2302/ 788-2312 local 212 or 171
LILIAN M. DE GUZMAN
Officer-In-Charge
Management and Audit Analyst IV
The City Accounting Office is the department that prepares periodic reports on financial matters for submission to
the Commission on Audit and other end users. It is also where the pre-audit of claims for payments are processed
and maintain all financial records of employees and the city government. The office also acts as BIR’s withholding
agent from different sources.
Services Offered: Processing of requests for certification or other documents

(Serbisyong Ipinagkakaloob) (Pagpoproseso ng mga request ng sertipikasyon o ng iba pang dokumento)
Schedule of Availability of Monday to Friday from 8:00 AM to 5:00 PM

Services
(Oras ng Pagkakaloob ng Serbisyo) (Lunes hanggang Biyernes mula ika-8 ng umaga hanggang ike-5 ng Hapon)
Who May Avail of the Service The general public, employees and barangay personnel that needs
certifications on taxes witheld
(Kliyente) (Pangkalahatang publiko at negosyo na may legal na pagkakautang ang pamahalaang
panglungsod)
Requirements Needed Request Form (properly filled-up) or Letter of Request

(Mga kinakailangang dokumento) (Request Form o Sulat ng Kahilingan)
Duration 45 minutes
(Kabuuang Oras ng Proseso) (45 minuto)
How to avail of the service:

Ste Applicant /Client Service Provider Duration Personnel-in-Charge Fee Forms
p s
1 Requisitioning The receiving clerk will 5 min 1. MARIBEL SORIANO (City NA Request
personnel or assist in the filling-up of GF/ SEF/ TF) Form
client – to fill-up the request form and 2. Management & Audit
Request Form or will receive the form or Analyst III- ALMA A.
Submit Letter of other document from CABALLERO
Request. Phone the client. He may also
request may also entertain request thru
be entertained phone and will fill up
form. Encode details to
the database
128
2 Receiving Clerk Processing of 15 min NET TAKE HOME NACityDocument
Government of Lucena
documents by the to 4 hrs PAY/LOAN for
concerned personnel APPLICATION/CLEARANCE Certification
1. Administrative Aide VI-
JEANNE L. ARMADA
JOAN ABADILLA
3. MAICA TENORIO
4. ROBERT JOHN QUIZANA
5. ELMIRA QUISAO
6. HELEN ABRIGO
REMITTANCE/PAYSLIP
JOAN ABADILLA
4. CARREN MARIE
NACORDA
CERTIFICATION OF DV
1. Accounts Specialist I-
MARIBEL M. PESTAÑO
2. Accounts Analyst-
ELENITA G. AYALA
BARANGAY
1. Fiscal Controller III-
ZORAYDA Z. SALES
2. Fiscal Examiner II- LEILA
G. VILLOCILLO
3. Accounting Analyst I-
JANE M. LAGOS
OTHER CERTIFICATIONS
1. Management & Audit
Analyst III- ALMA A.
CABALLERO
3 Concerned Certification of documents 5 min to 1 Officer-In-Charge- LILIAN M. NA
Personnel by the Chief of Office or 15 min DE GUZMAN
designate 2. Accountant IV- PAUL ERWIN
D. VILLOCILLO
4 Assistant to the Release of documents to 3 min to 1. MARIBEL SORIANO NA Transmittal

Chief of Office/ concerned personnel or 5 min 2. Management and Audit Form/
Secretariat/ or delivery to various offices Analyst III- ALMA A. Indorsement
designate of the releasing clerk and CABALLERO Letter
liaison personnel
For any comment, suggestion and complaints, kindly accomplish feedback form and drop the same to the
suggestion box located inside the office or in our public assistance complaint desk at the lobby of the building
129
CITY TREASURER’S OFFICE

(1) NAME OF DEPARTMENT/AGENCY/LGU: LUCENA CITY – CITY TREASURER’S OFFICE
[ ] No
OFFICE/AGENCY
LEGAL BASIS
REGULATIONS
Other
NO GOVERNMENT Issua Issuances/
S. SERVICE Governing Law(s) Specific Provision in the Date of
nce/P Policies it
(Number and Governing Law(s) as Effectivit
olicy Effectively
Short Title)40 Basis41 y
Title Repeals/A
mends
Sec. 128 – 303 1992
Ordinance No. 2285

Collection of all RA 7160 (1991 Series of 2008 “An
kinds of Local Government Ordinance Enacting the 2008
I Revenues Code) Book II – 2007 Local Revenue
(Taxes, Fees, and Local Taxation Code of Lucena City”
Charges) and Fiscal Matter Ordinance No. 2618
Series of 2016 “An
Ordinance Enacting the 2016
Market Code of Lucena
City”
Disbursement of
all local
government RA 7160 (1991
funds and such Local Government
II other funds Code) Book II – Sec. 304 – 383 1992
entrusted and Local Taxation
under the and Fiscal Matter
custody of this
office
40
41
130
GOVERNMENT SERVICE: PAYMENT OF REAL PROPERTY TAX (RPT)
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Present to the assigned personnel at 5 minutes
Previous Official
Window 1, 3, and 4b the latest Official
Receipt, Tax
Receipt, Tax Declaration, or PIN of the
Declaration, or PIN
property for verification.
Wait for the teller to issue an Official 3 minutes
Receipt and transmit it to the cashier at
Window 2 or 4a.
Go to the cashier for payment and wait 2 minutes RPT Basic Tax at
for the validated Official Receipt. 1% of Assessed
Value
SEF at 1% of
Assessed Value
Solid Waste
Management Fee at
Php 365.00 per year
RPT Basic Tax at
1% of Assessed
Value
SEF at 1% of
TOTAL 10 minutes
Assessed Value
Solid Waste
Management Fee at
Php 365.00 per year

To fill up:
131
GOVERNMENT SERVICE: PAYMENT OF REAL PROPERTY TAX (RPT) CLEARANCE
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Official Receipt of Go to the assigned personnel at
Real Property Tax Window 5a or 6 and present the latest
payment Official Receipt of Real Property Tax
payment.
Wait for the teller to issue an Official 1 minute
Receipt and transmit it to the cashier at
Window 5b.
Go to the cashier for payment and wait 2 minute Php 55.00 per
for the validated Official Receipt. property, and Php
30.00 for
Documentary
Stamp Tax
Official Receipt of Go to assigned personnel for Tax 2 minutes
Tax Clearance Clearance Issuance and present the
payment Official Receipt of Tax Clearance
payment.
Wait for the release of Tax Clearance. 5 minutes
Php 55.00 per
property, and Php
TOTAL 10 minutes 30.00 for
Documentary
Stamp Tax
43
To fill up:
132
GOVERNMENT SERVICE: PAYMENT OF TRANSFER TAX FEE
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Any of the following Go to the assigned personnel at 15 minutes Whichever is higher
document: Window 6 and present the requirements between 75% of 1%
 Deed of Absolute for the computation of Transfer Tax fee. of the selling price
 Deed of Donation Wait for the teller to issue an Official and market values
 Extrajudicial Receipt and transmit it to the cashier at of the property to
Settlement, Window 5b. be transferred
 Deed of
Assignment
 Affidavit of
Consolidation
 Affidavit of Self-
Adjudication
Copy of Title
Copy of Tax
Declaration
Certificate of No
Improvement
Go to the cashier for payment and wait 1 minute
for the validated Official Receipt.
Whichever is higher
between 75% of 1%
of the selling price
TOTAL 16 minutes
and market values
of the property to
be transferred

To fill up:
133
GOVERNMENT SERVICE: PAYMENT OF MISCELLANEOUS FEES AND CHARGES
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Order of Payment Present to the assigned personnel at
from Concerned Window 5a or 6 the order of payment.
Office
Wait for the teller at Window 5a or 6 to 3 minutes
issue an Official Receipt and transmit it
to the cashier at Window 5b.
Go to the cashier for payment and wait 2 minutes Amount based on
for the validated Official Receipt. Order of Payment
Amount based on
TOTAL 5 minutes
Order of Payment

To fill up:
134
GOVERNMENT SERVICE: PAYMENT OF COMMUNITY TAX CERTIFICATE (CTC)
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Identification Card Go to the assigned personnel at 5 minutes
Previous Year CTC Window 7 and fill up the form for CTC
Issuance or present a valid
Identification Card or previous year
CTC.
Wait for the teller encode all data and 3 minutes
issue computerized CTC.
Pay the computerized CTC and wait for 2 minutes Individual - Php
its release. 5.00+Php 1.00 for
every Php 1,000.00
but
not to exceed Php
5,000.00
Corporation - Php
500.00+Php 2.00 for
every ₱2,000.00 but
not to exceed Php
10,000.00
Individual - Php
5.00+Php 1.00 for
every Php 1,000.00
but
not to exceed Php
TOTAL 10 minutes 5,000.00
Corporation - Php
500.00+Php 2.00 for
every ₱2,000.00 but
not to exceed Php
10,000.00
46
To fill up:
135
GOVERNMENT SERVICE: ISSUANCE OF ACCOUNTABLE FORMS
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Present to the assigned personnel the
Requisition and
requisition and issuance slip for the
Issuance Slip
requested accountable forms.
Wait for the assigned personnel to 3 minutes
verify records and the request be
approved.
Once approved, go to the cashier, pay 5 minutes Amount based on
for the Accountable Forms and wait for the value of the
the Official Receipts to be issued. Accountable Forms
requested
Present the Official Receipt to the 2 minutes
assigned personnel and get the
accountable forms requested from
vault.
Amount based on
the value of the
TOTAL 10 minutes
Accountable Forms
requested

To fill up:
136
GOVERNMENT SERVICE: RELEASING OF CHECKS
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Go to the Disbursing Officer/Cashier
and inquire about the check being
claimed.
Identification Card Present a valid Identification Card. 3 minutes
Sign the voucher and check logbook as 5 minutes
proof of receipt of check.
Receive check. 2 minutes
TOTAL 10 minutes

To fill up:
137
GOVERNMENT SERVICE: CASH DISBURSEMENT
SERVICE INFORMATION
Lega Lega Total
Total Fees to be
Requirement Paid
s s
Approach concerned Disbursing Officer
and inquire about the claim and state
the name of the first person in the
payroll.
Identification Card Present a valid Identification Card. 2 minutes
Sign the payroll as proof of receipt of 2 minutes
cash.
Receive cash. 1 minute
TOTAL 5 minutes

To fill up:
138
CITY ASSESSOR’S OFFICE
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
CITY LEGAL OFFICE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LUCENA CITY – CITY LEGAL OFFICE
[ ] No

Governing Specific Issuance/Policy Date of Other Issuances/Policies it
GOVERNMENT Law(s) Provision in Title Effectivity Effectively Repeals/Amends
SERVICE (Number and the
Short Title)50 Governing
Law(s) as
Basis51
Examine and evaluate Republic Act No. Section 481 ADMINISTRATIVE February
contract, ordinance, 7160, THE LOCAL (b)(3)(ii) ORDER NO. 270 - 21, 1992
resolution and others GOVERNMENT PRESCRIBING
endorsed by other offices CODE OF 1991 THE
IMPLEMENTING
RU RULES AND
REGULATIONS
OF
THE LOCAL
GOVERNMENT
CODE OF 1991
Legal services Republic Act No. Section 481 ADMIN. ORDER February
7160, THE LOCAL (b)(5) NO. 270 – 21, 1992
GOVERNMENT PRESCRIBING
CODE OF 1991 THE IMPLEMEN-
TING RULES AND
REG. OF
THE LOCAL
GOVERNMENT
CODE OF 1991
Complaint against city Republic Act No. Section 481 ADMINISTRATIVE February
government employee 7160, THE LOCAL (b)(3)(iv) ORDER NO. 270 - 21, 1992
GOVERNMENT PRESCRIBING
CODE OF 1991 THE
IMPLEMENTING
RULES AND
REGULATIONS
OF
THE LOCAL
GOVERNMENT
CODE OF 1991
50
51
154
GOVERNMENT SERVICE: EXAMINE AND EVALUATE CONTRACT, ORDINANCE, ROSOLUTION AND

OTHERS ENDORSED BY OTHER OFFICES
SERVICE INFORMATION
Charter Time
Letter request with Republic Submit the letter request with Republic 1 minute none
attached copy of Act No. attached copy of the Act No.
the documents 11032 documents for review to the 11032
receiving officer
Records and put the date, time Republic 2 minutes none
and signature of the receiving Act No.
officer to the document 11032
received
Set the date for consultation Republic 3 days none
dialogue if needed, if not Act No.
review/study and finalized the 11032
contract, ordinance and
resolution
Endorse/transmit the reviewed Republic 5 minutes none
contract, ordinance and Act No.
resolution with legal opinion to 11032
the requesting office
3 days and none
TOTAL 8minutes
GOVERNMENT SERVICE: LEGAL SERVICES
SERVICE INFORMATION
52
To fill up:
155
Requirement Legal Client Steps/Procedures as Legal Basis Total City Government
Total Fees to of Lucena
Charter Time
Approach the frontline duty 2 minute none

officer about the type of
services needed
Refer to Legal Officer/Asst. 1 minutes none
Legal Officer about the type of
legal services needed by the
client
Endorse the client to the Legal 1 minutes none
Officer for the consultation
dialogue
Provide legal opinion 5 minutes none
9 minutes none
TOTAL
___________________________
3
To fill up:
GOVERNMENT SERVICE: COMPLAINT AGAINST CITY GOVERNMENT EMPLOYEE
SERVICE INFORMATION
Charter Time
Formal Complaint Republic Submit the Sworn Statement of Republic 1 minutes none
like Sworn Act No. the complainant and witness Act No.
Statement of the 11032 together with the evidences 11032
complainant and
witnesses;
Evidences
Record and put the date, time Republic 2 minute none
and signature of the receiving Act No.
officer to the documents 11032
received
156
Set the date of hearing and then Republic 1 day City Government
none of Lucena
send the notice of hearing to Act No.
both complainant and 11032
respondent
Trial proper Republic 2 hours none
Act No.
11032
Preparation of decision or Republic 7 working none
recommendation on the Act No. days
complaint filed 11032
8 working none
days 2hrs
TOTAL and
3 minutes
___________________________
3
To fill up:
157
158
159
160
CITY HEALTH OFFICE
161
162
163
164
165
166
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE
167
168
169
170
171
172
173
174
OFFICE OF THE CITY TOURISM

(1) NAME OF DEPARTMENT/AGENCY/LGU: OFFICE OF THE CITY TOURISM / CITY

GOVERNMENT OF LUCENA
[ / ] No

GOVERNM Governing Law(s) Specific Issuance/ Date of Other Issuances/Policies it
ENT (Number and Provision in the Policy Effectivity Effectively
SERVICE Short Title)53 Governing Title Repeals/Amends
Law(s) as
Basis54
ISSUANCE SECTION 15 DOLE-DOH- SAFETY APRIL 23, EXECUTIVE ORDER NO.
OF ARTICLE II OF DILG-DOT-DTI SEAL 2021 168 S. 2014
SAFETY THE 1987 JOINT CERTIFIC
SEAL PHILIPPINE MEMORANDUM ATION
CERTIFICA CONSTITUTION CIRCULAR NO PROGRA
TION 21-01 M
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE55: OFFICE OF THE CITY TOURISM
53
54
55
175
GOVERNMENT SERVICE: ISSUANCE OF SAFETY SEAL CERTIFICATION
SERVICE INFORMATION
Charter Time
1. Applicatio 1. Secure application Online N/A

n Form forms for Safety Seal Online N/A
2. Letter of Certification Online N/A
Intent to 2. Provide required 3 working N/A
Apply documents days
3. Undertaki 3. Arrange schedule of Online N/A
ng and inspection 4 working N/A
Represent 4. Acknowledge days
ations evaluation 5 minutes
4. Requireme 5. Expect release of
nts to Safety Seal Sticker
Qualify for 6. Receive the Safety
the Safety Seal Sticker
Seal
Certificati
on
7 days & 5 N/A

TOTAL mins
To fill up:
176
CITY ENGINEER’S OFFICE
177
178
GOVERNMENT APPLICATION OF ELECTRICAL PERMIT FOR

SERVICE NEW INSTALLATION OF ELECTRICAL SERVICE
SERVICE INFORMATION
Client Total
Total Fees to
Legal Steps/Proceedures as Legal Precessing
Requirements be Paid
Basis Indicated in the Citizen's Basis Time
Charter
National
Evaluation of
Building Permit Building 5 Minutes
Documents Submitted
Code
Electrical permit
Based on the
form including
National Schedule of
Electrical Plans and
Building Assessment of Fees 5 Minutes Fees of
specifications of
Code National Bldg.
scope of works to
Code
be done
TOTAL 10 Minutes
179

SERVICE SEPARATION / RECONNECTION / RELOCATION / UPGRADING OF ELECTRICAL SERVICE
SERVICE INFORMATION
Total
Client Steps/Proceedures Total Fees to be
Legal Precessing
Requirements Legal Basis as Indicated in the Citizen's Paid
Basis Time
Charter
Electrical permit
form including
National
Electrical Plans and Evaluation of Documents
Building 5 Minutes
specifications of Submitted
Code
scope of works to be
done
Proof of
Ownership Based on the
Transfer of
/ National Assessment of Fees 5 Minutes Schedule of
Certificate of Title
Building Fees of National
Code Building Code
Proof of
existing
Certifcate of
building /
Occupancy or old bill Payment of Assessed Fees 5 Minutes
National
of utility company
Building
Code
Release of Issued Permit 5 Minutes
TOTAL 20 Minutes
180

SERVICE
NEW INSTALLATION FOR DEPRESSED AREA ELECTRIFICATION PROGRAM (DAEP)
SERVICE INFORMATION
Total
Client Steps/Proceedures Total Fees to
Legal Precessing
Requirements Legal Basis as Indicated in the be Paid
Basis Time
Citizen's Charter
Electrical permit
form including
National
Electrical Plans and Evaluation of Documents
Building 5 Minutes
specifications of Submitted
Code
scope of works to be
done
Proof of Based on the
Ownership / Schedule of
Transfer of
National Assessment of Fees 5 Minutes Fees of
Certificate of Title
Building National
Code Building Code
Certification of
Extended
Depressed Area
services by
Electrification Payment of Assessed
Local 5 Minutes
Program (DAEP) from Fees
Government
City Urban Poor
Unit
Affairs Office
Release of Issued Permit 5 Minutes
TOTAL 20 Minutes
181
GOVERNMENT APPLICATION OF CERTIFICATE OF FINAL ELECTRICAL INSPECTION

SERVICE
SERVICE INFORMATION
Client Total
Total Fees to
Legal Steps/Proceedures as Legal Precessing
Requirements be Paid
Basis Indicated in the Basis Time
Citizen's Charter
National
Electrical Permit Inspection of
Building 2 hours
Issued establishment / building
Code
Certificate of
Electrical
Completion duly National
Recommendation and 10
signed by person Building
approval of certificate Minutes
in charged Code
(licensed electrical
practitioner)
Release of Issued
5 minutes
certificate
2 hours
TOTAL and 15
Minutes
182
183
184
CITY AGRICULTURIST’S OFFICE
185
186
187
188
CITY VETERINARIAN’S OFFICE
189
190
191
ANNEX 1– Client Feedback Form
192
ANNEX 2 – Certificate of Compliance
193
ANNEX 3 – List of Offices
194

Citizens Charter

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Citizens Charter

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City Government of Lucena

CITY GOVERNMENT OF LUCENA

CITY GOVERNMENT OF LUCENA

MESSAGE FROM THE CITY MAYOR

IV. PERFORMANCE PLEDGE:

OFFICE OF THE CITY MAYOR

GOVERNMENT SERVICE: FINANCIAL ASSISTANCE (Medical Assistance)

1. Fill out the attendance

the grant of requested

GOVERNMENT SERVICE: FINANCIAL ASSISTANCE (Laboratory Assistance)

1. Fill out the attendance

6. The client will be

GOVERNMENT SERVICE: FINANCIAL ASSISTANCE

1. Fill out the attendance

GOVERNMENT SERVICE: BURIAL ASSISTANCE

-Death Certificate Local

-Valid ID of the Yellow Card

GOVERNMENT SERVICE: BURIAL ASSISTANCE with Coffin Materials

-Death Certificate Local

-Brgy. Certificate of the Benefits

GOVERNMENT SERVICE: BINYAGANG BAYAN

2. After the documents

GOVERNMENT SERVICE: FREE BIRTH REGISTRATION

GOVERNMENT SERVICE: APPLICATION FOR CIVIL MARRIAGE

the schedule of Civil

TOTAL 18-23 mins

OFFICE OF THE CITY MAYOR - LIBRARY DIVISION

ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT

(2) NAME OF DEPARTMENT/AGENCY/LGU: ___City Mayor’s Office – Library Services

(4) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

LEGAL BASIS OFFICE/AGENCY REGULATIONS

(5) SERVICE INFORMATION PER GOVERNMENT SERVICE

GOVERNMENT SERVICE: ___LIBRARY SERVICES____

BORROWING OF BOOKS REPUBLIC

7. Return the book or

1 min. & 45 Free

5. After using the

2. Wait your name to

3. Receive the referral

TOTAL 2 min. &15 Free

Business Permits and Licensing Division

ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE

(3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

LEGAL BASIS OFFICE/AGENCY REGULATIONS

Tax Ordinance 2285 3/10/2008

GOVERNMENT SERVICE: ISSUANCE OF RENEWAL BUSINESS PERMIT

OFFICE OF THE CITY URBAN POOR AFFAIRS

(8) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

LEGAL BASIS OFFICE/AGENCY REGULATIONS

ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE

(3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS

LEGAL BASIS OFFICE/AGENCY REGULATIONS

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE9

GOVERNMENT SERVICE: Urban Poor Affairs Services

For member: 1. Submit the requirements 15 min. 57.50 –

For Non-member: 1. Submit the requirements 57.50 –

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE10

Request letter 1. Submit the request letter 1-2 days None

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE11

GOVERNMENT SERVICE: Urban Poor Affairs Services

Request letter 1. Submit the letter request 1-2 days NONE

(4) SERVICE INFORMATION PER GOVERNMENT SERVICE12

GOVERNMENT SERVICE: Urban Poor Affairs Services

GOVERNMENT SERVICE: _LIBRARY SERVICES__