CV

CUSTUMER SERVICES
vandammeluban@gmail.com
+27 66 350 6504
+243 81 54 68 062
KINSHASA – | R.D.CONGO
Van Damme Van Damme Lubanza
LUBANZA
PROFESSIONAL PROFILE
‘’A focused professional with strong experience in customer servic0e and the proven ability
to assist customers with the well - informed selection of suitable products and services’’

Demonstrates a good communication and relationship building skills, and encourages team
collaboration in order to achieve excellent customer satisfaction. Customer - focused and
experienced in call centre and retail operations, with the proven ability to work towards and
consistently exceed targets. Committed to the delivery high service standards, with a dedication

CORE SKILLS

Customer Services Customer Engagement Client Relationship

Call Centre Operations Complaint Resolution Administration
Team Collaboration Business Development Problem Solving / Analysis
CAREER SUMMARY

Mar 2020 – Jun 2022 Online French Teacher

Cape town | South Africa THINKIFIC Platforms
to delivering solutions, handling complaints, and solving problems.

Outline
Initiated a periodic group of people in different countries; the Grammar, Literature and
Phonetic through Zoom, Learn Words, Teachable, Thinkific(the Main) and other online course
platforms. Key Responsibilities
• Create French course modules in different platforms.
• Set up a periodic network of each group according to registrations Divide the courses
schedules according to the different levels of groups.

Oct 2017 – Feb 2020 Customer Service Agent & Copywriter of Invoices
Cape town | South Africa LEOPARD NKOY BODYGUARD SERVICE
Outline
Resolved problems for clients related to the security systems or a problem with the security guard
installed on site by the company.

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Key Responsibilities
• Creating and sending by E-mail of invoice to the companies and sites of LEOPARD NKOY
(BG).
• Promptly attend to customer requests to find or change a security agent and achieve
expectations.
• Deliver excellent customer service when offering advice in a professional and efficient

Jan 2014 – Jun 2016 Customer Service Operative

Johannesburg | South Africa TESCO SPRL

Outline
Worked within the car insurance department, comprising of 16 staff members, as part of a wider
busy and efficient call centre , to provide frontline support for valued customers ; reported to the
Team Leader

• Provided advice, information and assistance to callers, and attempted to resolve all

enquires on first contact with the caller.

• Ensured that that all telephone calls are answered promptly and that customer's queries,

requests and complaints were resolved in line with key targets and company procedures.
• Utilised available resources to research required information for callers, and followed up
with customers and returned telephone calls when required.
• Worked towards call targets and KPIs, essentially receiving up to 60 daily incoming calls
from customers.

• Supported administrative functions and contributed to the processing of forms and

quotations. Employed the company's call logging software to accurately record details of
calls and issues.
• Applied a professional and courteous manner at all times, especially when identifying and
escalating priority issues or customer complaints.

• Sent emails to clients to answer enquiries, and took ownership of all calls and queries

Education & Qualifications

NVQ Customer Services, Level 2
KBS SARL College

NSC X7 Including English and Computer

Madame SEVIGNE School

Additional Information
IT Skills : Microsoft Office including Word, Excel and Power Point
Photoshop & Corel Draw

Languages : French (Fluent – Native)

English (Intermediate)

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