MARY ANN JAVIER

PROFESSIONAL SUMMARY CONTACT

Enthusiastic and reliable professional takes pride in providing excellent Address: 34 Mary Eli Rd. Apartment
customer service and creating memorable dining experiences for #6 Cayman Brac, Cayman Islands
restaurant customers. Skilled in anticipating customer needs, addressing KY-22001
complaints and resolving issues in timely manner. Maintains focus and Phone: +13459276475
positive attitude in stressful situations and high-volume environments. I Email: javierm838@yahoo.com
am a talented Server bringing skills in order management, payment
processing and upselling. Stay current on menu items and consistently
offer targeted recommendations to meet individual customer needs. SKILLS
Knowledgeable about handling special dietary requirements and general • Guest Satisfaction
food safety standards. • Menu Changes
• Opening and Closing Procedures
• Billing and Payment Processing
WORK HISTORY • Restaurant Operation
Food and Beverage Server, 02/2017 to Current • Food and Beverage Preparation
Star Island Restaurant - Cayman Brac, Cayman Islands • Coordinating Reservations

• I am also responsible for cashiering. • Cash Register Operations

• Greeted guests warmly to foster welcoming environment. • Order Entry

• Maintained up-to-date knowledge of menu options, specialties and • Inventory Management

menu deviations to accurately relay information to guests. • Food Handling Safety

• Entered orders accurately to produce finalized checks and attain • Safety and Sanitation Guidelines

correct payments from guests. • Practice Management

• Cleaned and set up tables to promptly seat guests and reduce wait • Payment Processing

times. • Table Assignments

• Warm and Friendly
• Order Accuracy and Delivery
Food and Beverage Server, 07/2016 to 01/2017 • Guest Inquiries
Le Soleil D'or Luxury Adventure Hotel - 2147 South Side Road Cayman • Menu Memorization and
Brac, Cayman Islands Presentation

• Presented menus to patrons promptly after seating and answered • Cool Under Pressure

questions about menu items, making recommendations upon request. • Kitchen Staff Coordination

• Supervised dining table set-up to prepare for diversity of event types,

following strict service standards.
• Checked guests' identification before serving alcoholic beverages.
• Supervised set up of banquet food stations and coordinated service to
multiple dining areas.

Food and Beverage Server, 09/2015 to 05/2016

Chilis Restaurant - United Arab Emirates

• Greeted guests warmly to foster welcoming environment.

• Maintained up-to-date knowledge of menu options, specialties and
menu deviations to accurately relay information to guests.
• Entered orders accurately to produce finalized checks and attain
correct payments from guests.
• Cleaned and set up tables to promptly seat guests and reduce wait
times.

Food and Beverage Server, 09/2012 to 05/2015

Villa Caceresa Restaurant - Manila Philippines
• Greeted guests warmly to foster welcoming environment.
• Maintained up-to-date knowledge of menu options, specialties and
menu deviations to accurately relay information to guests.
• Entered orders accurately to produce finalized checks and attain
correct payments from guests.
• Cleaned and set up tables to promptly seat guests and reduce wait
times.

Document Controller Cum Secretary, 09/2010 to 09/2011

Jabesh Trading Philippines - Manila Philippines
• Quickly learned new skills and applied them to daily tasks, improving
efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever
needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Purser Specialist , 04/2007 to 05/2009

Medical Care Hospital - AL Ain United Arab Emirates
• Quickly learned new skills and applied them to daily tasks, improving
efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever
needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Purchaser Operation Assistant, 09/2005 to 02/2007

Hyper Charge Industrial Inc. - Manila Philippines

• Quickly learned new skills and applied them to daily tasks, improving
efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever
needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Bank Teller , 03/2005 to 07/2005

Banco De Oro - Manila Philippines
• Built and strengthened customer relationships by leveraging excellent
interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both
manual and machine-driven approaches.

EDUCATION
Bachelor of Science, Bachelor of Science in Business Administration,
10/2004
University of The East - Manila Philippines