SPCM 206

POSTGRADUATE COURSE
M.COM.
SECOND YEAR
IV - SEMESTER

CORE PAPER - XIII

HUMAN RESOURCE MANAGEMENT

INSTITUTE OF DISTANCE EDUCATION

UNIVERSITY OF MADRAS
M.COM. SECOND YEAR CORE PAPER - XIII
IV - SEMESTER HUMAN RESOURCE MANAGEMENT

WELCOME
Warm Greetings.

It is with a great pleasure to welcome you as a student of Institute of Distance Education,

University of Madras. It is a proud moment for the Institute of Distance education as you are
entering into a cafeteria system of learning process as envisaged by the University Grants
Commission. Yes, we have framed and introduced Choice Based Credit System(CBCS) in
Semester pattern from the academic year 2018-19. You are free to choose courses, as per the
Regulations, to attain the target of total number of credits set for each course and also each
degree programme. What is a credit? To earn one credit in a semester you have to spend 30
hours of learning process. Each course has a weightage in terms of credits. Credits are assigned
by taking into account of its level of subject content. For instance, if one particular course or
paper has 4 credits then you have to spend 120 hours of self-learning in a semester. You are
advised to plan the strategy to devote hours of self-study in the learning process. You will be
assessed periodically by means of tests, assignments and quizzes either in class room or
laboratory or field work. In the case of PG (UG), Continuous Internal Assessment for 20(25)
percentage and End Semester University Examination for 80 (75) percentage of the maximum
score for a course / paper. The theory paper in the end semester examination will bring out your
various skills: namely basic knowledge about subject, memory recall, application, analysis,
comprehension and descriptive writing. We will always have in mind while training you in
conducting experiments, analyzing the performance during laboratory work, and observing the
outcomes to bring out the truth from the experiment, and we measure these skills in the end
semester examination. You will be guided by well experienced faculty.

I invite you to join the CBCS in Semester System to gain rich knowledge leisurely at
your will and wish. Choose the right courses at right times so as to erect your flag of success.
We always encourage and enlighten to excel and empower. We are the cross bearers to make
you a torch bearer to have a bright future.

With best wishes from mind and heart,

DIRECTOR

(i)
M.COM. SECOND YEAR CORE PAPER - XIII
IV - SEMESTER HUMAN RESOURCE MANAGEMENT

COURSE WRITER

Dr. R. Azhagaiah
Facuty in Commerce
Kanchi Mamunivar Centre for P.G. Studies
Pondicherry - 605 008.

EDITING

Dr. P. Hemavathy Dr. R. Panchalan

Assistant Professor in Commerce (T) Professor in Commerce
Institute of Distance Education Institute of Distance Education
University of Madras, University of Madras,
Chennai - 600 005. Chennai - 600 005.

© UNIVERSITY OF MADRAS, CHENNAI 600 005.

(ii)
 M.Com., DEGREE COURSE
SECOND YEAR - IV SEMESTER
CORE PAPER - XIII

HUMAN RESOURCE MANAGEMENT

SYLLABUS

Objectives

1. To provide knowledge on understanding managing human resources in organizations.

2. To offer exposure on human resources practices in the modern organizations.

3. To develop motivation skills among the students in the motivation of employees in the
organizations.

Unit I

Humans and other physical resources -emphasis on the development of the human potential-
Implications of Behavioural Science theories to HRM -Link between organization planning and
HR planning.

Unit II

Acquisitions and maintenance of personnel- Recruiting and selection process- duties- orientation.
Maintenance of personnel- Motivation for increased productivity- Q. W.L.

Unit III

Reward and compensation system -Grievance procedure -conflict -process -stress Vs challenge
-sources -resolution.

(iii)
Unit IV

Performance Appraisal- Basic consideration -Components - Methods -problem in assessment

prevention.

Unit V

Human development, training- identifying needs -Designing training programme- Evaluation

of training programme -methods of training- placement and management -organisational
changes -change agents.

References

1 Dressler, Human Resource Management, 8th Ed. Pearson Education, 2002

2 De Genzo and Ro~bins, Personnel/Human Resource Management, Prentice Hall of India,

1998.

3 S.K.Chakraborty, Values and Ethics for Organisations, Oxford University Press;1999

4 Aswathappa, Human Resrouce and Personnel Mal18iement, Tata McGraw Hill, New Delhi,
2002.

(iv)
 M.Com., DEGREE COURSE
SECOND YEAR - IV SEMESTER
CORE PAPER - XIII
HUMAN RESOURCE MANAGEMENT

SCHEME OF LESSONS

Sl.No. Title Page

1. Human and other Physical Resources 001

2. Implications of Behavioural Science Theorem 013

3. Acqusition and Maintenance of Personnal - Recruitment 026

4. Selection Process 036

5. Motivation 049

6. Theories of Motivation, Productivity & QWL 060

7. Reward and Compensation System 077

8. Grievance Procedure and Counseling 093

9. Conflict Management 105

10. Performance Appraisal 117

11. Methods of Performance Appraisal 125

12. Training 134

13. Designing Training Programme & Evaluation 145

14. Methods of Training 155

15. Change Agents and Organizational Changes 166

(v)
 173

MODEL QUESTION PAPER

M.Com., DEGREE COURSE

SECOND YEAR - IV SEMESTER

CORE PAPER - XIII

HUMAN RESOURCE MANAGEMENT

Time: Three hours maximum: 80 marks

Part A – (10x2 = 20 marks)

Answer any ten questions each in 50 words.

1. Define the term Human Resource Management.

2. What do you understand by Human Resource Planning?

3. What is Motivation?

4. What is Recruitment?

5. What do you mean by Q.W.L?

6. What is Performance Appraisal?

7. What are change agents?

8. What is Training?

9. How would you fix wage?

10. What is Grievance?

11. What is an Organizational Conflict?

12. What do you mean by 360 degree Appraisal System?

174

Part B – (5x6 = 30 marks)

Answer any five questions each in 250 words
13. What is the importance of HRM?

14. Explain the process of Human Resource Planning?

15. Bring out the factors affecting recruitment.

16. Explain the significance and charactertics motivation?

17. Explain in detail various grievance handling procedures.

18. Describe the benefits of Performance appraisal.

19. Bring out the importance of Training

Part C – (3x10 = 30 marks)

Answer any three questions each in 500 words

20. Explain the development process of HRM in India.

21. What are the various sources of recruitment?

22. Describe the different types of reward Systems that are being practiced in the present
day era?

23. How will you manage the conflict?

24. Explain the various methods of on job and off the job traning.

IDE/UNOM/Chennai Micro Print (P) Ltd./2134/2021/2000copies