No Assess current availability,

Management Practice and capacity and

performance
1 create a baseline.
2 Assess availability, performance and capacity of services
and resources to ensure that cost-justifiable capacity and
3 performance are available to support business needs and
4 deliver against service level agreements (SLAs). Create
BAI04.02
availability, performance and capacity baselines for
5 Assess business impact.
6
7 Identify important services to the enterprise. Map
services and resources to business processes and identify
8 business dependencies. Ensure that the impact of
9 unavailable resources is fully agreed on and accepted by
10 the customer. For vital business functions, ensure that
11 availability requirementsBAI04.03
can be satisfied per service level
agreement (SLA).
12
13 Plan for new or changed service requirements.
14 Plan and prioritize availability, performance and capacity
15 implications of changing business needs and service
16 requirements.
Monitor and review availability and capacity.
17
18 Monitor, measure, analyze, report and review availability,
19 performance and capacity. Identify deviations from
established baselines. Review trend analysis reports
20 identifying any significant issues and variances. Initiate
21 BAI04.05
22 Investigate and address availability, performance and
23 capacity issues.
24
Address deviations by investigating and resolving
25 identified availability, performance and capacity issues.