Contents-NETCARE

1 Applying for Independent Network Operation Certification...................................................2

1.1 How to apply Independent Network Operation Certification?...................................2

1.2 How to check your application status of Independent Network Operation

Certification?..................................................................................................................................4

2 Applying for Customer Account Registration……………………………………………………………………….7

2.1 How to apply Customer Account Authorization?7

2.2 How to check your application status of Customer Account

Registration?.............................................................................................................................9

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1 NETCARE Applying for Independent Network Operation Certification

1.1 How to apply Independent Network Operation Certification?

1. Access to Netcarecloud (https://netcare.huawei.com/p/netcare/index.html#/home)

2. MENU > My Workspace > Network Operation > New Task > IOC Apply

MENU > Network Change > Qualification Management > IOC Apply > My Application

3. Fill up the necessary information as shown below and click apply

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 a. BU
b. Product Line
c. Product Category
d. User HR Type

User HR Type Type Examples for ID

HW Huawei staffs 00XXXXXX
Leased
Cooperation WX/GW staffs & ARP staffs WXXXXXXX / GWXXXXXX

e. No Redline Violation
f. Approver : will be your supervisor (after approver approve, submit to CS Manager)

“Approver” will be your supervisor. If you cannot find your supervisor name, it means that your
supervisor does not have OWS Account. Please contact respective office admin to create OWS
Account for your supervisor by referring to the attachment below. “Certificate Operator” should
under CS Manager.

Office Admin for each rep office:

Rep Office Name ID

IRO Maringan Silalahi mwx529245
SP Yap Yee Meng 406901
SP Choo Yean Yee 84111277

g. If you did not fulfill the requirements of “competency level / leased level”, it will have a
warning window to remind you to fill Referrer and remarks.

h. If you did not fulfill the requirements of “History Operate Times”, it will have a warning
window to remind you to fill in the remarks to state that you have not involved in more
than 20 times of operations experience in past 2 years.

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 i. Ensure you have a valid date for these 3 conditions: “Commitment Exp Date”,
“Certification Exp Date”, and “PPCC Exp Date”, else you will not be able to submit the
request.

Condition Validity Period

Commitment Exp Date (O&M) 1 year from signed the O&M letter
Certification Exp Date (CSC) 2 years from passing the cyber security for service work exam
PPCC Exp Date (PPCC) 2 years from passing the PPCC exam
Remarks:

(1) HQ will refresh the O&M sign-off, Cyber Security for Service Work & PPCC exam
status daily. If you found that your details for the above three conditions is stated as
“Invalid Date” even you have already passed the exams and signed the letter, please
contact office admin to manually adjust it.

(2) The valid end date of Independent Network Operation Certification will follow the
latest Commitment / Certification/ PPCC Exp Date, please make sure you have signed
the letter / completed the exams before it was expired.

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 1.2 NETCARE How to check your application status of Independent
Network Operation Certification?
1. Access to NETCARECLOUD: (https://netcare.huawei.com/p/netcare/index.html#/home)

2. MENU > Network Change > Qualification Management > My Qualification

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4. Select Certification Status: “InProgress”, input the employee ID under “Certification Owner” to
track the application progress and status:

If there is no input/blank in the “Certificate Operator” cell, this refers to the application is
pending on CS / AMS manager's approval. Likewise, if there is no input/blank in the “Approve
Operator” cell, this refers to the application is pending on supervisor's approval.

Remarks:

1. Approve Operator is your supervisor/direct manager and Certificate Operator is IRO CS

Manager (f00340826)

2. There are 3 types of certification status:

Valid – You have a valid independent network operation certification

InProgress – Your application is in processing

Invalid- Your independent network operation certification is invalid

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2 NETCARE Applying for Customer Account Authorization

The account registration integrate authorization center, structured the data of

customer account authorization （ 6 elements of account authorization and 8
elements of data authorization）and centralized management of customer account
authorization, supports online customer account authorization application, and
uploads customer authorization files offline to the authorization center.

2.1 How to apply Customer Account in Netcarecloud?

1. Access to Netcarecloud (https://netcare.huawei.com/p/netcare/index.html#/home)

2. MENU > My Workspace > New Task > click Tab “Account Registration” > Fill in template >
Click button “Apply Authorization” > choose option: Offline (file customer auth template)
/Online Approval (system template)

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8
Option Offline Approval:

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Option Email Approval (Online Approval directly send email to customer pic):

2.1 How to check your application status of Customer Account

Authorization already have approved by Customer PIC ?
For example we did change activity for this RFC/SR ticket:

AUTH-20191113-000276

For this application User fse applicant will get email notification from AUTH CENTER: about
Authorization Application For Network Login Account

authcenter@huawei.com <authcenter@huawei.com>

customer will reply the email to User FSE/Applicant:

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 From: authcenter@huawei.com <authcenter@huawei.com>
Sent: Wednesday, November 13, 2019 11:22 AM
To: rachmat_hidayat1 <rachmat_hidayat1@telkomsel.co.id>
Cc: herda.theo.ex@huawei.com; safriady@huawei.com; hanbojia@huawei.com;
sugeng.riyanto@huawei.com
Subject: Please approve the Huawei authorization application AUTH-20191113-
000276,Telkomsel Network Access Approval, thank you!

Note: Please reply "Agree" or "Disagree", "Ok" or "No" in the reply email. please don’t delete the
application ID and don’t enter account and password when replying, thanks!

Authorization Application For Network Login Account

Dear Pak Rachmat:

      The following authorized persons need to apply for the network accounts of the following products to provide the service support.
Please help to provide the following accounts.

      Please check the apply detail as below:

Authorizer name： PT. Telekomunikasi Selular;PT. Telekomunikasi Selular

Authorized party： PT Huawei Tech Investment——Herda Theo Perdana

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 Authorized Equipment
Provision,
name：

Sets：

Account Authorization
Operator
Type：

Equipment location (site)： All Site

Access Mode： Onsite Access + Remote Access

Authorized Access Time： 2019-11-13 08:00:00 ~ 2020-11-12 08:00:00

Customer Network Access

Whether access to the

customer's network is YES
required：

Access location： Indonesia

Network access operation

Network Access with VPN
description：

Customer Network Data Processing

Whether customer
network data processing is YES
involved：

Data collection

Whether to be collected
YES
customer network data：

configuration data, performance data, alarm data, log data, traffic data, capacity data, experience data, coverage
data, engineering parameter data, topology data, site physical location information, site infrastructure information,
Data to be collected：
site telecom equipment hardware information, personal data, and other customer network data required for
authorization purposes.

Collect personal data： NO

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 Collection party： Huawei Engineer

Data transfer

Whether customer
network data will be
transferred out of the YES
customer's network（in
the local country）：

Receiving party： Huawei Engineer

Whether customer
network data will be
YES
transferred out of the local
country：

Transfer destination： Malaysia,China,India

Receiving party： Huawei RTAC, GTAC, RND

Collect personal data： NO

The authorized person accesses the customer network through the interface provided by the customer, collect the
Data use： data that is authorized by the customer, and uses Huawei group data analysis and processing tools and capabilities
to perform operations such as invoking, calculating, and analyzing the data.

Data Destruction

Data collected from the live

Delete within 90 days after use
network：

Derivative data, including

the RCA, change solution,
device health check report, Delete within 90 days after use
emergency plan, and
network topology：

Based on above authorization purposes, the customer authorizes Huawei to access the customer network and/or process the network data
(including the said personal data) within the validity period of this authorization letter by the way described above

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