Group Name / DOC ID / Month XX, 2022 / © 2022 IBM Corporation

Been There, Done That!!

Your daily activities in office…

IBM Automation / © 2020 IBM Corporation

 Mandate and Repetitive Task

Time consuming

Human errors

Less productivity

IBM Automation / © 2020 IBM Corporation

If these actions can be done by software - RPA

IBM Automation / © 2020 IBM Corporation

 Benefits by RPA

Speed

Accuracy

24/7 - Productivity

IBM Automation / © 2020 IBM Corporation

Account reconciliation process
Multiple full-time employee

1. Documents and statements 2. Save the documents in 3. Perform reconciliation process 4. Post correcting entries
extraction from multiple respective folders 5. Update close checklist
systems

RPA bot start completed the whole process

IBM Automation / © 2020 IBM Corporation 7
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Use Case: HR Onboarding

Challenge Solution ROI

A bot pulls a record new
employee list from email
attachment and save into a
folder
New employee data in excel 55 % faster than
Bot opens the excel, login to HR
system for data entry competing solution
Access different
systems Once data been entered in HR
system. Bot will create log file
for audit. Zero error
Time consuming
New employee details has
been updated in system

Prone to human
Optimized
errors operational cost
8 IBM Automation / © 2020 IBM Corporation
IBM Automation / © 2020 IBM Corporation

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IBM Automation / © 2020 IBM Corporation

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RPA & Process Mining Improve Employee Experience,
Boost Client Satisfaction & Increase Cost Savings

70% 100%ROI 2000hrs 500k€

Reduction in time spent Achieved in 3 months Saved annually by 8 Savings in annual approval
processing loans regional managers costs

1.4M€ 80% +15% 10days

Savings in operation and Increase in process Compounded annual Reduction in time spent
service costs execution efficiency growth rate achieved by closing bank accounts
automating repetitive tasks

>700 10%-20% >800hrs 50%

Payments processed and Cost savings using Saved by each of the 200 Reduction in time spent on
notified per day automation analysts employed back-office operations

IBM Automation / © IBM Corporation 2022 / All rights reserved.

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RPA use cases
by industry

Banking and Energy IT Travel and

insurance and utilities – Data entry transportation
– Onboarding – Data collection – Capture – Invoices
and reporting
– Insurance claims – Mass email – Payroll
tasks – Contracts management – Vehicle checks
– Loan origination – Regulations and – Reporting and reporting
compliance
– Data synchronization

Healthcare Media and Government Cross industry

– Doctor reporting communication – Benefits processing – HR processes
– Medical bills s – Eligibility – Reporting
– Medical claims tasks – Order management – Self service updates – Data migrations
– Provisioning

IBM Automation / © 2020 IBM Corporation 12

Use Case: Finance - Reconciliation

Challenge Solution ROI

Bots been
scheduled to run

Accounts Reconciliation Bot login to 300% optimized

access systems operational cost
Access different Bot connected to
systems different systems
to extract data
Require many
FTE Bot performing 2
ways matching Zero error
Time consuming
Bot attached the
results and email to
respective FTE
Prone to human
errors
150% Productivity
IBM Automation / © 2020 IBM Corporation
Quick start with IBM RPA One Platform

Environment Account Reconciliation Process

Application FTE Action Time Consuming Bot Deployed Automated (RPA)
(Human)
Email 1a Download email with 2mins Unattended bot 15sec
attachment
Finance System 1a Download bank statement 3mins Unattended bot 30sec
Attended Bot
Database (Folder) 1a Save both documents into 1min Unattended bot 15sec
folder
1b Out out both document 30mins Unattended bot 3mins
into excel to perform 2
ways matching
3 2 36mins 1 4mins

Human RPA
Untended Bot Time taken (day) 36mins 4mins X8 optimized operational cost
Time taken (annual) 158hrs 17hrs

Time saving/year 141hrs $xxx Zero error

FOR IBM INTERNAL AND BUSINESS PARTNER USE ONLY IBM Automation / © 2020 IBM Corporation 14
 IBM Intelligent Automation

Identify Execute Improvement

Process Mining Robotic Process Automation Process Mining

- Identify internal efficiency - Quick automation win - Track and monitor

- Discover automation opportunities - Reduce Total Cost of Ownership - Enhance automated processes

- Simulate with targeted ROI - Expand with Chatbot - Simulate with targeted ROI

IBM Automation / © 2020 IBM Corporation

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L
P
!
3
4
7
$
u
y
m
-
2
4

You can’t automate

what you don’t know
What’s holding you moving forward…..

No visibility of process
performance

• Visual flow
• Dashboard

IBM Automation / © 2020 IBM Corporation FOR IBM INTERNAL AND BUSINESS PARTNER USE ONLY 17
What’s holding you moving forward…..

How to diagnose process

performance

• KPI and performance

• Who does what
• When does what

IBM Automation / © 2020 IBM Corporation FOR IBM INTERNAL AND BUSINESS PARTNER USE ONLY18
What’s holding you moving forward…..

How to predict
automation ROI

• Simulation
• Compare As-if To-be

IBM Automation / © 2020 IBM Corporation FOR IBM INTERNAL AND BUSINESS PARTNER USE ONLY 19
 Easy to start with IBM RPA One Platform

IBM RPA One Platform included:

• 1 Environment
• Unlimited Studio
• 2 Attended Bot
• 1 Unattended Bot (embedded ChatBot)
• Unlimited OCR

Install Build Run

Environmen Studio Attended Bot Unattended Bot

t
• Create and manger users • Automate the processes via
• Create Bot (Low Code)
• Studio • Virtual Machine
• > 600 Drag and Drop • Cloud
• Bots to Machine
commands • Desktop
• Manage, schedule and
trigger the bot • Upload the bot to Environment
IBM Automation / © 2020 IBM Corporation
to schedule
 Round Table Discussion

IBM Cloud © 2021 IBM Corporation

 Round Table Discussion
• How do you determine which processes
are suitable for automation?

© 2020 IBM Corporation 22

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Which processes
are good for
automation

Structure Data / Rules Based

Unstructured Data

High Volume & FTE Repetitive Task

IBM Automation / © 2020 IBM Corporation 23

 Round Table Discussion

• How do you drive governance for RPA?

© 2020 IBM Corporation 24

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 Easy to start with IBM RPA One Platform

IBM RPA One Platform included:

• 1 Environment
• Unlimited Studio
• 2 Attended Bot
• 1 Unattended Bot (embedded ChatBot)
• Unlimited OCR

Install Build Run

Environmen Studio Attended Bot Unattended Bot

t
• Create and manger users • Automate the processes via
• Create Bot (Low Code)
• Studio • Virtual Machine
• > 600 Drag and Drop • Cloud
• Bots to Machine
commands • Desktop
• Manage, schedule and
trigger the bot • Upload the bot to Environment
IBM Automation / © 2020 IBM Corporation
to schedule
Please insert QR code

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Please insert QR code

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 IBM Automation / © 2020 IBM Corporation 29
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SCAN ME PLEASE

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