Suttatti Enterprises Pvt Ltd.

PROCEDURE MANUAL

DOC. No. OP/QA/03

PROCEDURE FOR CONTROL OF NON CONFIRMING
REV. No. 00
OUT PUT PRODUCTS
DATE 02.05.2018
Issue No 03 Ref.: ISO 9001-2015 CL. No. : 8.7 SHEET 1 of 3
Purpose:
To ensure that non-conforming products are identified and controlled to prevent its intended
use or delivery.
Scope:
Raw material, semi-finished, finished Non-conforming products as well as customer returns are
covered by this procedure.
Definitions and abbreviations:
NCOP: Output that do not meet the specified requirements.
DC: Delivery notes
Reference Standards and Documented Information:
Corrective action procedures
Inspection and testing work instructions
Quality Manual – QMS/QM-05

Responsibilities:
Departmental Head
 Identify the non-conformity and authorize the reprocesses.
 Raise NCR for non-conformance and execute the approved disposition.
 Identified during receiving inspection.
 Decide necessary correction and corrective action.
 Carry out re-inspection of re-process or reworked products / services.
 Ensure that all NCR’s are closed.

Procedure:
The non-conforming product gets detected during receiving inspection, in-process inspection,
final inspection and testing, and through customer returns.

Whenever non-conforming products get detected it shall be recorded in the relevant report as
below.
1. Incoming material (Raw Material): - Inward Material Register / Inward /outward register
for customer supplied material. Raw material inspection report/ Inward inspection
report.
2. In process material: First piece insp.report & In process NCP report
3. Final Inspection/ Final Inspection Report
4. Customer returns: - Customer complaint Register

The non-conforming product received from customer shall be recorded in Customer complaint
register. Such NON Conforming products which are received from customer shall be entered in
the ERP by stores in charge, the root cause analyses shall be done by QA and production In
charge and feedback shall be given to the customer Verbally on telephone / Through customer
Prescribed format.

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 Suttatti Enterprises Pvt Ltd. PROCEDURE MANUAL

DOC. No. OP/QA/03

PROCEDURE FOR CONTROL OF NON CONFIRMING
REV. No. 00
OUT PUT PRODUCTS
DATE 02.05.2018
Issue No 03 Ref.: ISO 9001-2015 CL. No. : 8.7 SHEET 2 of 3
Suitable tags & the identified location shall identify the non-conforming product. The reason for
non-conformity shall be evaluated and recorded in the respective format.

If non-conforming product is detected during sampling inspection, the lot shall be segregated by
100% inspection for non-conforming parameter / characteristics with due authorization from
Director and findings shall be recorded in respective reports.

Where applicable, NON-conforming products shall be reviewed and appropriate decision about
disposition of non-conforming product such as:
a) By taking action to Rework to eliminate detected non-conformity.
b) By authorizing its use, release or acceptance under concession by a relevant authority and
where applicable by customer.
c) By taking action to preclude its original intended use or application.
d) By taking action appropriate to the effects, or potential effects of the nonconformity when
nonconforming product is detected after delivery or use has started.
Shall be taken by Director in consultation with production In charge / Quality In charge /
appropriate authority including customer representatives.

When non-conforming product is corrected / reworked it shall be re-verified as per the specified
requirements and results of verification shall be recorded in respective formats.

The concessions obtained if any, from the relevant authority / customer representatives shall be
recorded.

The non-conforming product which cannot be reworked or passed under concession shall be
declared as rejected and shall be identified with suitable tag / hung up board, stored at
designated locations and periodically scrapped with due authorization from Director.

In case of non-conforming product detected during receiving inspection, the supplier shall be
notified and corrective action shall be demanded in writing from supplier, if the problem gets
repeated.

When non-conforming product is detected after delivery or use has started the appropriate
action shall be taken depending upon the effects or potential effects of non-conformity.

NON-CONFORMING PRODUCT REVIEW:

The total non-conforming product shall be reviewed monthly to evaluate the trends and Quality
In-charge shall generate the non-conforming product review report

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 Suttatti Enterprises Pvt Ltd. PROCEDURE MANUAL

DOC. No. OP/QA/03

PROCEDURE FOR CONTROL OF NON CONFIRMING
REV. No. 00
OUT PUT PRODUCTS
DATE 02.05.2018
Issue No 03 Ref.: ISO 9001-2015 CL. No. : 8.7 SHEET 2 of 3

Documented Information:
Non-conformance report/ In-House N.C. Register – QF/QA/08
1st Piece In-process Insp. Record/PDIR- QF/QA/06,11,12,14,18
Daily Production Report- QF/PR/03
Inward inspection report (Form No. QF/PUR/02, QF/QA/03,04,06)
8D Report (Form No. QF/QA/16)

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