The belief that pervaded the early 1900 during the days of Frederick Taylor, the father of scientific

management.

- The Social Man The Motivated Man

Both people are operating from the same ego state.

- Complementary Transactions

The physical actions of a person that can be seen or heard such as smiling or whistling

- Human behavior

Leadership, social influence process of involving two or more people:

- Leader, Follower Potential Follower

Is an applied behavioral science that is built on contributions from a number of behavioral disciplines

- Organizational Behavior

Organizational economics is useful in developing:

- All of the above

Aggressive communication can be sarcastic and spiteful, often offends the other person

- True

In Human Behavior it is important to know how people, as individuals and as groups, act within their
social circles.

- True

Both people are operating from the same ego state.

- Complementary Transactions

To have followers, one must have their trust

- True
From the 20th century onward with the advent of the modern era of scientific investigation and thought,
psychology begin to be defined in terms of study of behavior.

- False

Dependent Variable (x) cause of the change in the dependent variable.

- False

Detailed information collected & interpreted

- Survey Method

Which of these must be avoided for effective communication?

- Ambiguity

Does leader have enough information?

- Leader information (LI)

The study of human behavior in organization, of the interaction between individuals and the
organization, and of the organization itself.

- Organizational Behavior

Elements operate in OB:

- Structure, Environment, People, Technology

The style of common communication in organization is very influenced by the personal style of
communication.

- True

With regard to people, there are three basic assumptions: individual differences, a whole person, caused
behavior (motivation).

- False

The following are the dimension of communication process EXCEPT:

- Barrier
The following are the characteristics of a successful supervisor EXCEPT:

- Takes credit of others work

Effectiveness in leadership has been attributed to:

- Leadership styles

Personal attributes of the leader

Persuasion skills

Self-confidence

The following are an integrated model of motivation EXCEPT:

- Environmental factors like the socioeconomic and political conditions of the country. Personal
motivations, job and reward expectations.

Formal lets leader clearly define work roles

- True

The Contingency Theory is a specific situation factors which can affect the direct relationships between
independent and dependent variables in the study of organizational behavior

- True

The _____________________________ is authentic, direct, reality based, fact seeking and problem solving.

- Behavior ego state Adult ego states

Unfair discrimination is assuming stereotypes about groups and refusing to recognize differences

- True

Organizational communication is the key in planning, organizing, monitoring, and controlling

- True

A leadership style in which the leader retains a great deal of authority

- Authoritarian Leadership

When people become nervous, they freeze up and act like they are dead.

- First-day morgue syndrome

Noise is the external sounds present in the channels of communication, which results in the reduction of
the audibility or omission of some words from the message.

- True

Semantics is the study of language with special concern for the meanings of words and other symbols

- True

Is there conflict among employees over solution?

- Employee conflict (CO)

Establishing and implementing mechanisms to ensure that objectives are achieved

- Controlling

People often engage in behaviors that lead to undesirable responses.

- True

_________________ is the first enemy of communication

- Noise

Quality of communication is important, not the pure quantity of it.

- True

The following are the disturbance to communication process EXCEPT:

- Barrier Process Personal barrier

The capacity to do tasks demanding stamina, dexterity, strength, and similar characteristics

- Physical Abilities
A good leader is a person with integrity who is committed to the organization and the people who work
together to accomplish the organization’s mission ; this persons lead by example, communicates without
ceasing, and shows care, concern and consistency in all dealings

- True

The more you vary your responses to match the situation (choice), the more likely you will be in balance.

- True

Delegating and coordinating tasks and allocating resources to achieve objectives

- Organizing

The study of the behavior of individuals in groups within a political environment

- Political Science

Chaves (2014) cited that values are the expressions of the ultimate ends, goals or purposes of social
action; the society’s moral imperatives that deal with what ought to be;and are considered desirable and
important by the members of society. 

- False

Marcelo (2010) has mentioned that the Philippines’ biggest competitive advantage in the global job
market is the proficiency of Filipino skilled workers in the English language.

- True

_____ is a field of study that investigates the impact that individuals, groups, and structure have on
behaviour within organizations.

- Organizational behaviour

Observing one's own behavior in adapting it to the situation

- Self-Monitoring

How important is the quality of the decision?

- Quality requirement (QR)

Charismatic Leadership Theories develop and widely communicate an inspirational vision

- True

Humanistic psychologists believe that every person has a strong desire to realize his or her full potential,
to reach a level of self-actualization.

- True

Leadership is innate

- True

Establishing and implementing mechanisms to ensure that objectives are achieved

- Leading

Communication is complete only when the receiver understands the message. Many communication
problems arise because of misunderstandings.

- True

Semantic problems are problems arising from expression or transmission of meaning in communication.

- True

Belief in one's self.

- Self-Efficacy

Makes use of the results from earlier stages of life and various heredity related issues

- Genetic Method

Organizations focused on values – not rules

- True

The human resource department is primarily responsible for organizational behavior.

- False
A leader is expected to perform creative function of laying out goals and policies to persuade the
subordinates to work with zeal and confidence

- True

Organizational behavior is defined as the multidisciplinary field that seeks knowledge of behavior in
organizational settings by systematically studying individual, group, and organizational processes.

- True

Many employees and managers feel that if they have "said it to her" or "told him about it" they have
communicated

- True

Communication is a learned ability

- True

"Communication is a process" means that

- Communication is ongoing and continuous

Assertive communication is asking for what you want or saying how you feel in an honest and respectful
way

- True

Personality is stable physical and mental characteristics responsible for a person's identity

- True

Detailed information collected & interpreted

- Survey Method Case Study Method

Communicating without words:

- Body language Gestures Nonverbal communication

The following are economic contribution to an organizational behavior EXCEPT:

- Design of work
Two ego states within the same person but one disguises the other one.

- Ulterior transactions

A leadership style in which the leader is uninvolved and lets subordinates direct themselves

- Laissez-faire Leadership

ANDRES (1989) concepts which we use as points of reference or criteria for recognizing, expressing and
evaluating social realities in the environment in terms of: desirability, importance, significance, worth.

- False

Slang someone may use that not everyone would understand is known as

- Collaquialism

Keen observation refers to the skill in which a person notices things more when it comes to details than
the average person

- True

A leader works as a necessary link between the management and the workers

- True

Setting objectives and determining in advance how the objectives will be met

- Planning

Both encoding and decoding of message are influenced by our emotions.

- True

How important is employee commitment?

- Commitment requirement (CR)

Organizational behavior focuses on three interrelated levels of analysis:

- Individuals, groups, and organizations

There must be a goal clarity or the goal must be well defined and specific in order for the intended
information to be fully understood.

- Well-defined Goal

The principles of organizational behavior are universal in their application across cultures

- False

Pronouncing words clearly and correctly so that each sound can be heard

- Enunciation

Proactive personality shows initiative and perseveres to change things

- False

Influencing employees to work toward achieving objectives

- Leading

It is the theory of Herzberg, it stated that individual workers have two different categories of needs that
are essentially independent of each other but affect behavior in different ways.

- Motivated Man

The term behavior is taken in its totally connecting a wide and comprehensive meaning meaning

- True

Evaluating thoughts of oneself and one's circumtances

- Self-Talk

Organizational Behavior cuts across all levels of organizational functioning. 

- True

Organization theory tells us about the ________________ between individuals and organization.

- Social Systems Mutual Interest

Milton proposes a model of studying human behavior at two levels

- False

Explore your reactions to new experiences without judgment

- Observing yourself

Observation method is very useful in the areas where experiments cannot be conducted.

- True

Lack of faith in one's ability to control the situation

- Learned Helplessness

The __________________________ means that the values, attitudes and behaviors of parents an integral part
of the personality of an individual.

- Child ego states Parent ego states

The first man to define psychology as the science of behavior was an English psychologist, "William
McGregor."

- False

If the supervisor and the subordinate cannot get along, get them to sit down and talk it out that will
solve the problem

- True

Leadership is an ability in the sense that he is a leader because he leads

- False

Lack of planning must be avoided for effects communication. There are innumerable examples of people
who would give an ill planned, long winding lecture while a short presentation with tables or graphs
would be sufficient.

- True

The Learning-Reinforced Man

- Both Choices

With his thoughts, feelings, emotions, and sentiments, the person exhibits behaviors similar or different
when he is in or out of organization.

- Human Behavior

Organizational behavior is based on the basic concept of human relations which is a noteworthy social
approach towards the establishment of inter-personal relationship between superiors and subordinates.

- True

People have much in common but each person in the world is also individually different. The idea of
______________ comes originally from psychology.

- Individual Differences

OB specialists derive knowledge from a wide variety of social science disciplines. ________ is useful for
studying negotiation and decision making.

- Economics

Communication uses symbol both verbal (words) and nonverbal through pictures, signs, and actions.

- Use of symbol

Organizations are _____________, consequently activities therein are governed by social laws as well as
psychological laws.

- Social System

Maslow's ideas have been criticized for their lack of scientific rigor

- True

Do employees agree with organizational goals?

- Goal congruence (GC)

Nonverbal actions often contradict verbal messages

- True

Leader intends to affect behavior of another person

- True

A multi-step and most objective method to study behaviour

- Experimental Method

The contingency theory is a specific situation factors which can affect the direct relationships between
independent and dependent variables in the study of organizational behavior. 

- True

A vision of a future state for the organization. It does not now exist but it will exist

- True

Maslow was classified as mentally unstable

- True

Allow selection and building of cohesive team, provide leader with task training, and maintain his power.

- True

Extent to which work is well defined and standardized or ambiguous and vague

- Task structure Path-goal theory

A blended discipline that has grown out of contributions from numerous earlier fields of study.

- Organizational Behavior

______________ is an individual’s current capacity to perform various tasks in a job

- Ability

Impel a person to make creative or productive effects on himself and his environment
- Growth

The science that seeks to measure, explain, and sometimes change the behavior of human.

- Psychology

Quality of the relationship between subordinates and leader

- Task structure

Leader may be low-LPC who gains a sense of control and accomplishments by working in very low
situational control.

- True

Listening skills and their responses:

-
Reflective listening to mirror the feelings and content in the message

Attentive listening to focus on the speaker

Encouraged listening to invite the speaker to continue

Active listening to show empathy with the speaker

Law are referred in this study as behavior and beliefs which may help the Filipinos to decide what is right
and wrong or how to act in a certain situation

- False

People often engage in behaviors that lead to undesirable responses.

- True

It is something desired of what is good

- Halaga Buti
To be a leader, a person must have a deep- rooted commitment to the goal that he will strive to achieve
it even if nobody follows him

- True

The contingency theory is a specific situation factors which can affect the direct relationships between
independent and dependent variables in the study of organizational behavior. 

- True

Questionnaires, checklists, rating scales, inventories are used to collect the required information in using
a survey method.

- True

___ are individuals who get things done through other people.

- Managers

Experimental method is the most objective way of studying the behavior.

- True

Moving your head, face, and eyes away from another person is often interpreted as a lack of ___________

- Self-confidence

Is one in which the sender sends message a behavior on the basis of his ego state, but this message is
reacted to by an unexpected ego state on the part of the receiver.

- Crossed transactions

Is the spiritual core of our traditional values and the essence of our collective sentiments or psyche as a
people

- Diwa

The interpersonal relationships are composed of interself

- True

Aggressive communication makes enemies, and worsens social situation

- True
Maslow came to conclude that self-actualization was not an automatic outcome of satisfying the other
human needs

- True

Need is the intrinsic inducement that propels an individual to think, feel, and perform in a certain ways. It
is internalized, and the most important, yet elusive, determinant of work behavior.

- False

The communication process consists of three steps. In _____________, the receiver interprets the message
and translates it into meaningful information.

- Decoding

A social science concerned chiefly with description and analysis of the production, distribution, and
consumption of goods and services

- Economics

Observation is made in their natural environmentby trained persons

- Observation Method

There is a positive relationship between leadership and personality characteristics and academic
performance

- True

The need to understand the behavior of others especially those we come in contact with, and the need
to anticipate and predict how others may act in certain situations are important since we are affected by
their actions.

- True

Which of these is the external sounds present in the channels of communication?

- Noise

Originally called administrative science

- Management 

The theory on the complex nature of man was posited by Maslow who averred that man’s needs fall into
hierarchy of relative prepotency.

- The Complex Man

Leadership functions:

- Culture, History, Strengths, Environment

Main categories of physical ability:

- Skill, Strength, Flexibility

Structures situations, sets deadlines, makes task assignments

- Task-oriented

Organizational behavior seeks to make organizations more profitable by addressing the treatment of pe
ople and the way  they do their jobs

- True

Leader is a person who influences a group of people towards the achievement of a goal

- True

Organizational communication is a sub-field of general communications studies and is often a

component to effective management in workplace environment.

- True

Transformational leaders can get strong commitment to their vision from followers

- True

Standards which enable us to organize our ideas and interpret our experiences within the context of
commonly shared meaning of things, events oractions.

- Pamantayan
In reflective listening has a result: The relationship between the two persons develops

- True

According to McGrecor and Likert leadership appears in social science literature with 3 meanings:

- characteristics of a person, attribute of a position, category of behavior