BBA 820: MANAGERIAL FUNCTIONS

1.0 SAMPLE EXAMINATION PAPER ONE

BBA 820: MANAGERIAL FUNCTIONS

QUESTION ONE
a) Explain the main causes of poor performance in an organization
b) What advice would you offer to an organization in order to help improve team spirit.
c) Discuss the barriers of effective communication in an organization and explain the strategies
that can be put in place to ensure that there is effective communication

QUESTION TWO
In recent times there has been growing awareness about the role of business organization in the
society. Argue for and against business social responsibility.
Arguments for CSR

QUESTION THREE
a) Discuss the measures that a manager of an organization can put in place to curb the pitfalls
that usually arise in planning-
b) What do you understand by the term decision making? Explain the process of rational
decision making?-

QUESTION FOUR
a) Discuss the factors that influence the span of control in management
b) Highlight the barriers to effective delegation

QUESTION FIVE
a) Using an organization of your choice, discuss the applicability of Maslow’s hierarchy model
b) Enumerate the managerial attitude that can dampen effects on employee creativity
2.0 SAMPLE PAPER TWO

THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION

BBA 820: MANAGERIAL FUNCTIONS

QUESTION ONE
a) As a management consultant Morton has approached you to assist design an effective
organizational structure. Recommend two suitable ones giving reasons for each choice (10
Marks)
b) The environment business environment seems to be working against the company. Discuss
the various techniques that a company’s management can use to analyze before deciding on
the most appropriate action (10 Marks)
c) The morale of the employees in the company seem low. Describe various techniques .the
company’s management could use to improve employees’ level of motivation (10 Marks)
QUESTION TWO
‘ Nowadays the principles of bureaucracy as propounded by Max Waber are not applied by business
organizations’. Critically evaluate this statement and bring out each of these principles. (10 marks)

QUESTION FOUR
Managerial decision making is assumed to be a rational process. Critically discuss the principle of
rationality in decision making and describe the decision making process. (10 marks)

QUESTION FIVE
Discuss five(5) emerging issues facing current day manager and show how the manager would
address each of these issues.– ( 10 Marks)
3.0 SAMPLE EXAMINATION PAPER THREE

THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION

BBA 820: MANAGERIAL FUNCTIONS
QUESTION ONE
a) Discuss at least three(3) styles of leadership styles that you may use in daily management.
( 6 marks)
b) Giving examples, differentiate between Job enrichment or Job enlargement ( 8 marks)
c) Discuss at least five(5) items that an ideal chart should show. ( 8 marks)
d) Identify and discuss at least 4 objectives ( of control system) that you could have as a
manager of the new facility ( 8marks)

QUESTION TWO
From Nairobi urban medical center case above, identify at least three (3) groups of stakeholders and
Corporate Social Responsibility They expect from you ( 10 Marks)

QUESTION THREE
Identify and discuss the broad steps that you can take while carrying out this function (10 marks)
QUESTION FOUR

Discuss Three Classical Schools of management – ( 10 marks)

QUESTION FIVE
Discuss at least five(5)emerging issues in management – 10 marks
4.0 SAMPLE EXAMINATION PAPER FOUR

THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION

BBA 820: MANAGERIAL FUNCTIONS

QUESTION ONE - Compulsory

a) Explain five(5) of Mintzberg’s managerial roles that a manager is expected to play in

managing a project organization – 5 Marks
b) Explain the importance of planning as a management function- 5 Marks
c) Identify and explain any Five(5) reasons why people join groups in an organization- 5
Marks

QUESTION TWO

a) Explain any five(5) points that demonstrate importance of knowledge of management to a

manager- 5 Marks
b) Explain any five the benefits of having an effective control system in an organization – 5
Marks
c) Being an expert in the field of management , explain the essential skills that a modern
manager should have in order to be effective and efficient in the day to day work- 5 Marks

QUESTION THREE

a) Explain the major contributions of Fredrick Winslow Taylor to the management profession –
8 Marks
b) Explain briefly any five(5) roles of an organization structure in project management process
- 7 Marks
QUESTION FOUR

a) Discuss any seven point that would justify the importance of leadership in an organization –
7 Marks
b) Explain any four barriers to communication that a manager must deal with for effectiveness
in management- 8 Marks
QUESTION FIVE

a) Advance some arguments justifying why organization should engage in corporate social
responsibility - 5 Marks
b) How can a manager can apply Abraham Maslow’s theory in modern management-
10 Marks
QUESTION SIX
a) Explain the elements of directing function that a manager would apply in conducting the
affairs of a modern organization effectively- 8 Marks

b) Outline and explain the various approaches /methods that may be used in making decisions
– 7 Marks
5.0 SAMPLE EXAMINATION PAPER FIVE

THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION

BBA 820: MANAGERIAL FUNCTIONS

QUESTION ONE - Compulsory

a) Identify and discuss any five(5) possible causes of conflict in Pitman Mills, including their
effect an organization productivity, and how such conflicts can be resolved ( 10 Marks)
b) Explain the advantages of delegation, including how this can be used to alleviate work
pressure among management staff in Pitman Mills (10 Marks)
c) Discuss how Pitman Mills can use CSR strategy to improve their corporate culture (10 Marks)

QUESTION TWO
a) Identify and explain in detail major challenges faced by management of an organization
while undertaking each of the five(5) basic management functions ( 5 Marks)
b) Provide viable recommendations on how organizational management can overcome each of
the identified challenges in (ii) above ( 5Marks)

QUESTION THREE
Identify and discuss any five (5) major factors that have contributed to the growing need for
professional managers in organizations in Kenya (10 Marks)

QUESTION FOUR

a) Define motivation and explain the importance of motivation in enhancing efficiency and
effectiveness in an organization- 4 Marks
b) Using relevant examples, explain how the management of an organization can apply the
Stacy Adams Equity Theory to motivate staff for enhanced productivity- 6 Marks

QUESTION FIVE
Using relevant examples, identify five (5) major factors in the micro environment and another five
(5) in the macro environment and explain how these factors influence decision making in an
organization (10 Marks)
6.0 SAMPLE EXAMINATION PAPER SIX
THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION

SUBJECT: BBA 820 - MANAGEMENT FUNCTIONS

INSTRUCTIONS: Attempt question ONE and any other THREE Questions

QUESTION ONE- COMPULSORY

a) Benefits of having an effective delegation in an organizations – 3 Marks

b) Explain any areas showing that planning is not a panacea for all organizational problems. - 3
Marks
c) Benefits of effective communication in an organization- 3 Marks
d) Types of control that can be implemented in the organization-3Marks
e) Explain how the motivational issues in this company can be resolved. – 3 Marks

QUESTION TWO
a) Using relevant examples, explain the Drivers of Organizational Change. – 5 Marks
b) Discuss the Factors that cause resistance to change- 5 Marks
c) Explain how change can be implemented effectively in an organization- 5Marks

QUESTION THREE
Critically examine the major contribution of Scientific management theory by F.W. Taylor’s citing the
pros and cons”- 15 Marks

QUESTION FOUR
a) Discuss drivers that are pushing business towards Corporate Social Responsibility programs-
8 Marks
b) Explain the compelling reasons as to why organizations should engage in Corporate Social
responsibility programs – 7 Marks
QUESTION FIVE

Explain the dimensions of exchange and assumptions involved in transformational leadership theory
by Max Waber, later expounded by Bernard Boss – 15 Marks

QUESTION SIX
Discuss the environmental factors that can potentially affect performance of an organization – 15
Marks
7.0 SAMPLE PAPER NUMBER SEVEN

THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION

BBA 820: MANAGERIAL FUNCTION

QUESTION ONE
a) Discuss at least five(5) key stakeholders for Nakuru Mattresses Holdings, the main interest
for each of the identified stakeholder, including power and influence that each have in the
company- (10 Marks)
b) Discuss five(5) main issues you feel will need attention in employee’s job satisfaction , job
involvement and organizational commitment is to be improved in Nakuru Mattresses
Holdings. – ( 10 Marks)
c) Discuss five(5) advantages of delegation, including how this can be used to alleviate work
pressure among management staff in Nakuru Mattresses Holdings- ( 10 Marks)

QUESTION TWO
Discuss five(5) major challenges faced by managers while undertaking each of the five(5) basic
managerial functions in a multicultural organization and how to effectively overcome each of the
identified challenges. – ( 10 Marks)

QUESTION THREE
Discuss Henry Mitzberg’s ten (10) managerial roles that a manager fills and in each case provide
relevant illustrations. – ( 10 Marks)

QUESTION FOUR
Sound organizational structure is imperative for efficient and effective management. Discuss this
statement and critically examine the factors that would inform your choice of structural design.
( 10 Marks)

QUESTION FIVE
Increased concern about the environment has created fresh interests in the issues of ethics and
social responsibility. Discuss what you consider to be five(5) most important ethical and social
responsibility issues that the management of an international company is likely to deal with.
( 10 Marks)