KNOWLEDGE MANAGEMENT

(GE3755 - KNOWLEDGE MANAGEMENT)

As per the Latest Syllabus of Anna University, Chennai

(Regulation 2021) – Elective - Management Courses – Common to all Branch

Dr. S. Nithyanantham,
Associate Professor
School of Engineering
Department of Computer Science and Engineering
Kalasalingam Academy of Research and Education
Anand Nagar, Krishnankoil.

Mr. P. Krishna Sankar, B.E., M.E.,

Freelance Entrepreneur / Consultant

Kavindapadi

A.R.S. Publications
No. 11, Veerabathra Nagar, Part II,
8th Street, Medavakkam,
Chennai – 600 100, Tamil Nadu, India.
Phone: 044 – 48587467, Mobile: 9840025186
eMail: arspublications@gmail.com
web: www.arspublications.com
 PREFACE

This book “Knowledge Management” is almost providing a detailed outline towards evolution of Knowledge
Management with its applicability on real world as case studies. It provides a preliminary study on understanding
creation of knowledge, framing rules and applicability in business fields. It affords procedural paths and study over
converting the Information into Knowledge. It provides you extensive scope of applicability of knowledge management
involves in various cross platform to support in decision making.

Unit I: Introduction, Foundation and Evolution towards the Knowledge Management. Outline about the Knowledge
organization and Management challenges along with ethics.

Unit II: Outline for building a learning organization and knowledge types was briefed. Technical flow of cooperation
among distributed technical specialists.

Unit III: Transitory awareness on knowledge management over the information technology field of
Telecommunications, Networks, Internet Search Engines. It gives overview on Information Retrieval in Internet,
Intranet and various level of Information Storages.

Unit IV: Provides a detail about Knowledge Strategy and its components. Provide us idea on knowledge management
and identifying strategy in the field of Health sciences and Developing countries.

Unit V: Affords a study over development of a map or plan in an organization which provides a business plan on

Knowledge management with earlier information as knowledge.

 ACKNOWLEDGEMENT

First and foremost, we would like to thank God. In the process of putting this book together we realized how
true this gift of writing is for us to share our knowledge. You give us the power to believe in our passion and pursue
our dreams. We could never have done this without the faith we have in you, the Almighty.

We sincerely thank our Colleagues, Parents, Family, Friends and Well-wishers for their understanding,
patience and constant encouragement.

Finally, we offer our thanks to Thiru. A. Ramesh, A. R. S. Publishers and his Colleagues for their tireless effort
in overseeing the production of the book.

The authors would be happy to collect opinion for supplementary improvement of the book.

K. Sriram Kumar

S. Arunprasath

P. Krishna Sankar
 GE3755 KNOWLEDGE MANAGEMENT LTPC

3003

UNIT I INTRODUCTION 9

Introduction: An Introduction to Knowledge Management - The foundations

of knowledge management- including cultural issues- technology applications organizational concepts and

processes- management aspects- and decision support systems. The Evolution of Knowledge

management: From Information Management to Knowledge Management - Key Challenges Facing the

Evolution of Knowledge Management - Ethics for Knowledge Management.

UNIT II CREATING THE CULTURE OF LEARNING AND KNOWLEDGE SHARING 9

Organization and Knowledge Management - Building the Learning Organization. Knowledge Markets:

Cooperation among Distributed Technical Specialists – Tacit Knowledge and Quality Assurance.

UNIT III KNOWLEDGE MANAGEMENT-THE TOOLS 9

Telecommunications and Networks in Knowledge Management - Internet Search Engines and Knowledge

Management - Information Technology in Support of Knowledge Management - Knowledge Management

and Vocabulary Control - Information Mapping in Information Retrieval - Information Coding in the Internet

Environment - Repackaging Information.

UNIT IV KNOWLEDGE MANAGEMENT APPLICATION 9

Components of a Knowledge Strategy - Case Studies (From Library to Knowledge Center, Knowledge

Management in the Health Sciences, Knowledge Management in Developing Countries).

UNIT V FUTURE TRENDS AND CASE STUDIES 9

Advanced topics and case studies in knowledge management - Development of a knowledge management

map/plan that is integrated with an organization's strategic and business plan - A case study on Corporate

Memories for supporting various aspects in the process life -cycles of an organization.
 TABLE OF CONTENTS
UNIT I ................................................................................................................................
INTRODUCTION ..............................................................................................................
1.1. An Introduction to Knowledge Management ............................................................
1.1.1. Involvement ....................................................................................................
1.1.2. Central Themes ..............................................................................................
1.1.3. KMS Business Cases .....................................................................................
1.1.4. Knowledge Management Model ......................................................................
1.1.5. Why Knowledge Management? .......................................................................
1.1.6. Types of Knowledge .......................................................................................
1.2. Foundations of knowledge management.................................................................
1.2.1. Knowledge Creation and Capture ....................................................................
1.2.2. Knowledge Sharing and Enrichment ................................................................
1.2.3. Information Storage and Retrieval ...................................................................
1.2.4. Knowledge Dissemination ...............................................................................
1.3. Cultural issues.......................................................................................................
1.4. Technology applications organizational concepts and processes .............................
1.5. Management aspects ............................................................................................
1.5.1. Need to manage knowledge ............................................................................
1.5.2. Relationship building among Customer and Management ................................
1.6. Decision support systems ......................................................................................
1.7. The Evolution of Knowledge management ..............................................................
1.7.1. The Dam: Intellectual Capital...........................................................................
1.7.2. Knowledge Management-The Portmanteau Term ............................................
1.7.3. The Knowledge Management Progression.......................................................
1.7.4. Knowledge Management Themes ...................................................................
1.7.5. Tech Knowledge .............................................................................................
1.8. From Information Management to Knowledge Management ....................................
1.8.1. Information-Processing Paradigm of Knowledge Management .........................
1.8.2. New Organizational Environments and Changing Knowledge Needs ................
1.8.3. “HI-TECH Hidebound" Knowledge Management ..............................................
1.8.4. Beyond “HI-TECH Hidebound” Knowledge Management Systems ....................
1.8.5. Proposed Model of Knowledge Management ...................................................
1.8.6. Key Characteristics of the Proposed Model ......................................................
1.8.7. Creative Chaos Through Organizational Vision ................................................
1.8.8. Toward Knowledge Management that Wakes Sense ........................................
1.9. Key Challenges Facing the Evolution of Knowledge Management ...........................
 1.9.1. Issues that Need to be Addressed ...................................................................
1.9.2. Identifying Key Knowledge Drivers ..................................................................
1.9.3. Rewards and Recognition ...............................................................................
1.9.4. Support of Senior Management .......................................................................
1.9.5. Placing a Value on Snared Knowledge ............................................................
1.10. Ethics for Knowledge Management ........................................................................
1.10.1. Normative Ethical Theory as a Decision Tool ...................................................
1.10.2. Ethics as Discernment ....................................................................................
1.10.3. Learning to see the Web .................................................................................
1.10.4. Metaphors of Knowledge Management ............................................................
Short Answers
Long Answers

UNIT II ...............................................................................................................................
CREATING THE CULTURE OF LEARNING AND KNOWLEDGE SHARING ..............
2.1 Organization and Knowledge Management.............................................................
2.1.1 Knowledge Management.................................................................................
2.1.2 ORGANIZING TO KNOW, ORGANIZING TO LEARN ......................................
2.2 Building the Learning Organization .........................................................................
2.2.1 WHAT IS A LEARNING ORGANIZATION? ......................................................
2.2.2 WHY THE NEED FOR THE LEARNING ORGANIZATION? .............................
2.2.3 LEARNING THEORY BEHIND THE LEARNING ORGANIZATION ...................
2.2.4 KEY CHARACTERISTICS OF A LEARNING ORGANIZATION ........................
2.3 Knowledge Markets: Cooperation among Distributed Technical Specialists ..............
2.3.1 THE IMPORTANCE OF KNOWLEDGE MARKETS IN A DISTRIBUTED ENVIRONMENT......
2.3.2 KNOWLEDGE MANAGEMENT, EXCHANGE THEORY, AND WORK CULTURE ..................
2.3.3 CONDUCTING THE RESEARCH....................................................................
2.3.4 THE KNOWLEDGE MARKET CULTURE OF THE DTS ...................................
2.3.5 Physical Distance Between Each DTS .............................................................
2.3.6 Knowledge Sharing Behaviour on the Listserv and During Meetings .................
2.4 Tacit Knowledge and Quality Assurance.................................................................
2.4.1 The Knowledge beyond CINCINNATI ..............................................................
2.4.2 Definition and Definitional Issues .....................................................................
2.4.3 Significant Definitional Characteristics .............................................................
2.4.4 Researcher knowledge and Practitioner realities ..............................................
2.4.5 Insourcing the SUN LIBRARY .........................................................................
 2.4.6 Bridging the Theory and Practice divide ...........................................................
2.4.7 Improving reference effectiveness in MARYLAND ............................................
Short Answers
Long Answers

UNIT III ..............................................................................................................................

KNOWLEDGE MANAGEMENT-THE TOOLS.................................................................
3.1 Telecommunications and Networks in Knowledge Management ..............................
3.1.1 THE INTERNET .............................................................................................
3.1.2 HTML, DYNAMIC HTML, AND XML ................................................................
3.1.3 TCP/IP (TRANSMISSION CONTROL PROTOCOL / INTERNET PROTOCOL) .
3.1.4 INTRANET .....................................................................................................
3.1.5 NETWORK SUPPORT STRUCTURES ...........................................................
3.2 Internet Search Engines and Knowledge Management ...........................................
3.2.1 Use of Search Engines ...................................................................................
3.2.2 WORLD WIDE WEB SEARCH ENGINES ........................................................
3.2.3 DOMAINS ......................................................................................................
3.2.4 Other Searching Destinations ..........................................................................
3.2.5 NATURAL LANGUAGE SEARCHING .............................................................
3.3 Information Technology in Support of Knowledge Management ...............................
3.3.1 Information Technology support for managing Explicit Knowledge ....................
3.3.2 IT for Codification and Organization of Explicit Knowledge................................
3.3.3 RDBMSs ........................................................................................................
3.3.4 Information Technology for Accessing Explicit Knowledge ................................
3.3.5 IT for Using or Applying Knowledge .................................................................
3.3.6 Information Technology support for Management of TACIT Knowledge ............
3.3.7 Challenges for Planning Information Technology in Support of Knowledge Management ........
3.4 Knowledge Management and Vocabulary Control ...................................................
3.4.1 Controlled Vocabulary.....................................................................................
3.4.2 Formats for Controlled Vocabulary ..................................................................
3.4.3 A Model for a Knowledge Management THESAURUS......................................
3.4.4 BEHAVIOR.....................................................................................................
3.5 Information Mapping in Information Retrieval ..........................................................
3.5.1 Making JAVA-Animated citation MAPS ............................................................
3.5.2 STATISTICAL ANALYSIS OF THE JAVA-ANIMATED CITATION MAP SERIES ....................
3.6 Information Coding in the Internet Environment.......................................................
3.6.1 Data Compression ..........................................................................................
 3.6.2 CRYPTOGRAPHY..........................................................................................
3.7 Repackaging Information .......................................................................................
3.7.1 Purpose and Goals of Repackaging.................................................................
3.7.2 Repackaging at the Conceptual Level ..............................................................
3.7.3 Repackaging at the Physical Level ..................................................................
3.7.4 TYPES OF REPACKAGING SERVICES .........................................................
3.7.5 Task, Goals, and Information Use Characteristics of the Client .........................
Short Answers
Long Answers

UNIT IV .............................................................................................................................
KNOWLEDGEMANAGEMENT-APPLICATION ..............................................................
4.1 Components of a Knowledge Strategy ....................................................................
4.1.1 Articulated Business Strategy and Objectives ..................................................
4.1.2 Business Issues..............................................................................................
4.1.3 Eternal Strategy Formulation ...........................................................................
4.2 Case Studies: From Library to Knowledge Center ...................................................
4.2.1 Library / Librarian → Virtual Service / Project CKO and Knowledge Partner ......
4.2.2 Provide External or Internal Information → Best Information with perspective ....
4.2.3 Technology InfoCenter's value proposition and key Marketing Messages ..........
4.2.4 Charge by Information Type → Measure Value ................................................
4.2.5 Segregated → Integrated with Other Knowledge Mnagers and Experts ............
4.2.6 No Career Development Model within Organization → A Career Development Model defined
within Organization .......................................................................................................
4.3 Knowledge Management in the Health Sciences .....................................................
4.3.1 Defining Knowledge Management in the Corporate Setting ..............................
4.3.2 Defining Knowledge Management in the Health Sciences ................................
4.3.3 Knowledge Management tools in Medicine ......................................................
4.3.4 Enhancements to MEDLARS / MEDLINE ........................................................
4.3.5 Evidence - Based Medicine (EBM) ..................................................................
4.4 Knowledge Management in Developing Countries ..................................................
4.4.1 The Country Viewpoint ....................................................................................
4.4.2 Knowledge Management and Developing Countries.........................................
4.4.3 Knowledge Management Business Cases .......................................................
4.4.4 Developing countries in summary ....................................................................
4.4.5 The Funder’s perspective on Knowledge Management in Developing Countries .....................
Short Answers
Long Answers

UNIT V ..............................................................................................................................
FUTURE TRENDS AND CASE STUDIES ......................................................................
5.1 Advanced topics and case studies in knowledge management ....................................
5.1.1 Knowledge Creation and Transfer - From Teams to the Whole Organization ..........
5.1.2 Information Technologies for Knowledge Management ..........................................
5.2 Development of a knowledge management map/plan that is integrated with an organization's
strategic and business plan ..............................................................................................
5.2.1 The Strategic Management of Knowledge........................................................
5.2.2 A Need for a New Strategic Framework ...........................................................
5.2.3 A New Strategic Framework ............................................................................
5.2.4 Core Knowledge Activities for Strategic Management of Knowledge-based Competence of a
Corporation ..................................................................................................................
5.3 A case study on Corporate Memories for supporting various aspects in the process life-cycles of an
organization.....................................................................................................................
5.3.1 Knowledge Management in Swedish Corporations: The Value of Information and Information
Services:......................................................................................................................
5.3.2 The Role of a Corporate Library ......................................................................
Short Answers
Long Answers