2014

Level – L1 Ticket No: 6

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Level-L1 Ticket No: 6
A user want to cancel an erroneous “Billing Document” through “VF11” but system is allowing
user to “Execute” the cancellation but neither generating any number nor giving any error
message.

¾ User will raise this “SAP Helpdesk” or an “IT Helpdesk”.

¾ SAP Helpdesk will assign this SAP SD (Consulting Team) with L1 as priority status (As it
has a direct impact on transaction) with a unique ticket number.

Approach:
After receiving ticket consultant approach should be as below.

¾ Consultant will check the module relevancy, if ticket is not related to SAP SD he/she
will re-direct it to relevant SAP module team.
¾ Consultant need to understand the issue in better extent. For this he/she will check for
the same case.
9 Firstly we need to check “What steps user is taking for cancellation?”
9 Check the given case as below, Go-to T-Code: “VF11” and specify a required
erroneous “Billing Document” and press “Enter”.

9 Here we need to check if system is asking for “Check the log”.

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 9 To check the click on “Edit”-Menu Bar.

Here system is showing that line item -10, 11, 20 & 21 is already cancelled.
9 Now we need to check actual invoice document flow to find out cancelled
invoice.
For this Go-to T-code: “VF03”

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 As here we can’t see the cancelled invoice flow, we need to check “Sales order”
document flow.
For this Go-to T-Code: “VA03”

9 Now, select the cancelled invoice and click on display document.

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 Now it is very much clear that invoice is “Partially Cancelled” reason being
system is not allowing user to cancel it through T-Code: “VF11”.
9 To cancel erroneous "Billing Document” fully, we need to guide user “How to
cancel left out items?”.
9 Instruction to User:
Go-to T-Code: “VF02” and specify erroneous “Billing Document”

And click continue or press “Enter”.

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 9 Now, select the left out line items and click on “Edit” and select “Cancel Item”.

Then system will take you to below mentioned screen.

Click on “Save”.
¾ Please ask user for confirmation, and mark it as “User Understanding” issue.

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