7/11/23, 10:22 AM Single Tenant AsterCTI Installation and Configuration : TechExtension

Single Tenant AsterCTI Installation and Configuration

Created by: Kiran Patel
Modified on: Thu, 8 Dec, 2022 at 5:59 PM

Prerequisite : 

OpenJDK 1.8 version should be installed on AsterCTI  Server.

CDR_Event Should Be enable in Asterisk server.
Require port 9898,5656 and 7979 should be enable for AsterCTI  Server and port 5038 for Asterisk Server.
Support Soft phone or Sip based Hard Phone.
There should be connectivity between AsterCTI and Asterisk server.
Please make back up of data of  asterisk server.
Linux: This version works under any Linux flavor (i386, x86_64).
Asterisk: versions  1.6, 1.8, 10, 11 , 12 ,13,14,,15 and above with the manager interface enabled.
It also works on mobile platforms like IOS / Android.
Any modern browser with Javascript enabled. Internet Explorer 8 & up. Firefox 3. Safari. Opera. Chrome.

Required packages on AsterCTI Server : 

Java (1.8 ) , PHP (5.6 or more ), MySQL, Web server (Apache etc.)

Install Below Dependencies On AsterCTI Server :

yum -y install php-gd php-imap php-ldap php-odbc php-mysqlnd php-mbstring php-pear php-xml php-xmlrpc php-soap curl curl-devel
perl-libwww-perl ImageMagick libxml2 libxml2-devel xml-rpc

Enable CDR On Asterisk (Important For Call Logs):

a) Go to /etc/asterisk/ on AsteriskPBX Server and find cdr_manager.conf, Open it and Change Value of enabled From no to yes as below
:

; Asterisk Call Management CDR

;
[general]
enabled = yes
[mappings]
recordingfile=>recordingfile

b) Restart AsteriskPBX by following Command : 

sudo /etc/init.d/asterisk restart 

c) Check Cdr_manager is loaded successfully or not :

Goto Asterisk CLI by : asterisk -vr
Then,
cdr show status
You should see something like this:
pbx*CLI> cdr show status

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Call Detail Record (CDR) settings

----------------------------------
Logging: Enabled
Mode: Simple
Log unanswered calls: No
Log congestion: No
* Registered Backends
 -------------------
    cdr_manager
    Adaptive ODBC

 
AsterCTI Installation and Configuration :

STEP : 1 : Create Account On AsterCTI Website to Validate your Free/Paid Account.

 Click Here to Create Account (https://astercti.techextension.com/web/signup) or Goto :
https://astercti.techextension.com/web/signup (https://astercti.techextension.com/web/signup)
 

STEP 2 : Download AsterCTI For Single Tenant : Click Here to Download

(http://astercti.techextension.com:81/download/download.php) and Extract it On Web Server Directory. (For Example :
/var/www/html/)
OR you can direct download by : wget http://astercti.techextension.com:81/download/AsterCTI.zip
(http://astercti.techextension.com:81/download/AsterCTI.zip)

Once you extract AsterCTI.zip file you will get 2 things.

a) techextension folder, Dont rename folder in any case.
b) techextension.sql

STEP 3 : Create Database, Mysql User( techextension ) and Password (techextension)For AsterCTI.
a) Login to MySql Interface :
mysql -uroot -p

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b) Create Database "techextension" in Database By Following Command :

CREATE DATABASE techextension;

c) Create MySql User "techextension" with Password "techextension"

CREATE USER 'techextension'@'localhost' IDENTIFIED BY 'techextension';

d) Grant All Preivillage to "techextension" user to Database "techextension" :

GRANT ALL PRIVILEGES ON techextension.* TO 'techextension'@'localhost';

e) In Putty go to : Apache folder (ex : cd /var/www/html/) and use below command

 Import techextension.sql (From STEP 2) into "techextension" database.
mysql -utechextension -ptechextension techextension < techextension.sql

f) Disable SQL-MODE :
Open my.cnf or my.ini file (/etc/my.cnf or /etc/mysql/my.cnf) and blank sql-mode line.
sql-mode=""
and then login in mysql with root user with below command in terminal : 
mysql -uroot -p
enter the password of root user of mysql and then execute below query : 
set global sql_mode='';

g) Restart Apache server (service httpd restart)

STEP 4 : Create and Grant Permission to AMI user On AsteriskPBX : 

a) Open manager.conf file present on Asterisk Server (/etc/asterisk).
b) Create One AMI user For AsterCTI as mentioned below :

[astercti]
secret = password_of_your_choice
;deny=0.0.0.0/0.0.0.0
;permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
writetimeout = 5000

Image Presentation : 

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7/11/23, 10:22 AM Single Tenant AsterCTI Installation and Configuration : TechExtension

c) Reload Asterisk Server By Command : `sudo /etc/init.d/asterisk restart`

STEP 5 : Open AsterCTI in Browser and Create Admin User : 

a) let say your web server have ip : http://192.168.1.52,  (http://192.168.1.52,%C2%A0)Open AsterCTI by :
http://192.168.1.52 (http://192.168.1.52,%C2%A0)/techextension
b) Create Admin Account On AsterCTI by filling below form. Please use same email used in STEP 1.

After Successfully registration, You(Admin) will redirect to License Page As Below :

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STEP 6 : Run AsterCTI Service in Background : 

a) Download ASTERCTI VOIP File. Click Here (http://astercti.techextension.com:81/download/voip.zip)
b) Extract ZIP file and upload voip file on AsterCTI Server in /etc/init.d/  and Set Permission to 755(`chmod 755 voip`).
c) Goto : techextension/TechExtension_Service/services in terminal and enter `pwd` command. It will Give you path (
/var/www/html/techextension/TechExtension_Service/services)

d) copy above path and paste it into voip file as below :

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d) Give voip file permission to 755

e) Run This Command if you have Cent OS ( chkconfig voip on && chkconfig --list )
    Run This Command if you have Debain OS ( update-rc.d voip defaults )
f) Run AsterCTI Service By Command : service voip restart, it will validate your license.
g) Few Important Command for AsterCTI Service :
i. To Know Status : service voip status
ii. To Stop Service : service voip stop 

STEP 7 : Add and Configure AMI User In AsterCTI.

a) Stop Voip Service Before Adding Asterisk AMI. As Mentioned in STEP 6.g.ii. (Command : service voip stop)
b) Open Create Asterisk Configuration page From Asterisk Configuration seen in left panel of AsterCTI. Insert AMI Details
Created in STEP 4.b.

c) Restart AsterCTI Service : service voip restart.

d) Install AsterCTI Chrome Plugin For Click to Call and other useful Features.(Click Here to Download
(https://chrome.google.com/webstore/detail/astercti-callsms-techexte/knonhljeipkkgjfnakhgcglccgfegank))
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STEP 8 : Select Your Asterisk server in Profile.

Goto Admin Profile and select AsteriskIP, Channel and Context to start Asterisk Connection to AsterCTI.

NOTE :
Admin Log in URL :http://x.x.x.x/techextension/te-admin/login.php (http://x.x.x.x/techextension/te-admin/login.php)
Normal User Log in URL : http://x.x.x.x/techextension/login.php (http://x.x.x.x/techextension/login.php)
Location of AsterCTI Log file : techextension/TechExtension_Service/logs/astercti.log

For CRM Configuration with AsterCTI, Please follow AsterCTI CRM Guide.

Installation And Configuration Of AsterCTI is Successfully Completed.

K Kiran is the author of this solution article.

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