CENTRE FOR UNIVERSITY OF HERTFORDSHIRE PROGRAMMES

Internship Report
Module Module
Internship in Accounting ACC4883
Title: Code:
Report Title: Internship Bi-Weekly Report and Reflections Date: 15.12.2021
Student Information:
Name Sangeetaraj Kaur
Student ID P 17008883
Attachment (Organization) Wilmar GBS Sdn Bhd
Duration of attachment 16.08.2021 until 05.12.2021
Contact Number (Organization) 012-8228127
Supervisor (Organization) Ms. Teresa Loh
Lecturer Ms. Alicia Carol White

▪ I (we) have submitted one printed copy of my (our) assignment bound

together AND one electronic version via Black Board. ☐
▪ I (we) have read through my (our) work and to check for errors in spelling
and grammar. ☐
▪ I (we) are happy for my (our) work to be shared with future students. ☐

*Tick () the box next to your name, agreeing to the ‘Academic Conduct’ Statement.

I (We) certify that this piece of in-course assignment is my (our) own work, that it has not
been copied from elsewhere, and that any extracts from books, papers or other sources
have been properly acknowledged as references or quotations. In addition, I(we) agree
that the electronic version of this assignment may be subject to electronic analysis for the
detection of collusion, plagiarism and other forms of unfair advantage.
CENTRE FOR UNIVERSITY OF HERTFORDSHIRE PROGRAMMES

Internship Report and Reflection (50%)

Module Title: INTERNSHIP IN ACCOUNTING Module Code: ACC4883
Report Title: Internship Report and Reflection Date: 15.12.2021
Student Information:
Name Sangeetaraj Kaur
Student ID P 17008883
Company Wilmar GBS Sdn Bhd
Department Financial Accountant I
On-Site Supervisor Ms. Teresa Loh
Lecturer Ms. Alicia Carol White
Deadline 15.12 2021

☐
▪ I (we) have submitted one printed copy of my (our) assignment bound together
AND one electronic version via Black Board.

☐
▪ I (we) have read through my (our) work and to check for errors in spelling and
grammar.

▪ I (we) are happy for my (our) work to be shared with future students. ☐

*Tick (✔) the box next to your name, agreeing to the ‘Academic Conduct’ Statement.

I (We) certify that this piece of in-course assignment is my (our) own work, that it has not been
copied from elsewhere, and that any extracts from books, papers or other sources have been
properly acknowledged as references or quotations. In addition, I(we) agree that the electronic
version of this assignment may be subject to electronic analysis for the detection of collusion,
plagiarism and other forms of unfair advantage.

Page 2 of 25
 Centre for University of Hertfordshire Programmes
ACC4883: Internship in Accounting
Internship Report and Reflection (50%)

Little of nothing of
Very Good to
merit to Marginal Marginal Pass Clear Pass Good
Outstanding
Fail
0 - 39 40 - 49 50 - 59 60 - 69 70 - 100

Criteria Comment/Score
Collection of Evidence
Bi-Weekly Log
Communication
Clear and fluent communication of ideas.
Key knowledge
Describe the task done and accomplishment you have learnt.
Knowledge applied and learned.
Analysis on own Performance
Discuss challenges/opportunities faced during the internship
period and how you have overcome it.
Future Plans
Clearly explains the next course of S.M.A.R.T action for
future improvement.
GRAND TOTAL /500
TOTAL (100%)
GENERAL FEEBACK (if any):

Page 3 of 25
Bi-Weekly Report 1 Dates: 16th August 2021 – 29th August 2021

Duties/Tasks  Reported myself at the office at 9am to collect my

Performed belongings such as laptop, pens, books and including
the work email and all the logins.
 Sign some documentation for office purposes from HR.
The HR Department assigned us to work from home till
further notice was provided.
 The IT department head controlled my laptop to do
some settings for the laptop they provided via
Teamviewer.
 Reported myself via Microsoft teams for work and went
through the Microsoft Outlook to familiarize myself with
the functions.
 Duties were distributed to me as what I have been
appointed to learn.
 Handled WOFS (US) companies and few companies in
Bintulu and Sandakan, Malaysia (SG, SO, KM, SU).
 My senior guided me through Microsoft Teams.
Recorded it to keep as a guide for me when I needed to
do it.
 Billings (Daily), payment reminder (Every Wednesday),
Pgi Reports (Every Friday), cancellation invoice,
customer statements, non-trade and trade billing,
manual CN/DN for interdivision and replies emails
accordingly.
 Received a lot of invoices to check and post out
collectively.
 Keep all data recorded in sharepoint daily.
 Attended the month end meeting with the team and
delivery team manager. All issues were discussed and
solved in meetings and had some duties segregated
among everyone to get them done on time.

Learnings/Challenges Learnings:

 Learn how to post invoices daily for WOFS.

 Need to familiar with the invoices including the terms
and conditions as different companies apply different
conditions on posting invoices. Once posted, certain
companies have their own website for us to submit the
posted invoices in their portal such as Mondolez
company submit invoices in Tungsten.
 Be familiar with the company code for Malaysia region
and US region invoices.
 Learn how to communicate with colleagues.
 Learn how to adapt and understand the knowledge
transfer from colleagues.

Page 4 of 25
  Learn about a new accounting system called SAP
Logon.
 Learn many t-codes in SAP for various types of posting
 Learn about Pandion as that’s the platform for
communication with the local finance to clear the
problems that occurred, or challenges faced for the
company code for Malaysia.
 Learn how they solve problems through meetings.
Taking note of every important information.

Challenges:

 It was difficult as the laptop I received was having

problems on the latest Microsoft Office 2019. So, I had
to use the older version which is Microsoft Office 2010
for work.
 It was difficult as we couldn’t meet face to face to learn
but this has an advantage where we can record all the
teachings that needed to learn so that in future, I can
refer to the recordings for clarification.
 The laptop screen was small for me as there are many
files needed to open and refer for clarification.
 Sometimes my working time differs as I am still learning
all the systems accordingly. It sometimes ends at 9p.m.
 All invoices that are clearly checked will be posted out
to the customer in soft copy automatically.
 Making sure the email with invoices is sent out to
customers accordingly.
 Making sure to pull out the correct data to send out
payment reminders every Wednesday to customers
who still owed the company on purchasing their
products.
 Making sure the local finance runs the invoices for PGI
as I can continue to post invoices daily. This will be sent
out every Friday and daily for the month end.

Actions Taken to  Be more careful when pulling out the data from SAP
Improve Logon when it needs certain information for customers.
 Be more careful when it needs to send emails to
customers for the reminder on their payment which
needs the quantity taken, total amount, due date, and
document number for the invoices.
 Memorize company terms and conditions as for US
companies they have different ways of sending invoices
with what they requested. Making sure every detail is
included before sending it out to the customer.

Page 5 of 25
  Checking the invoices in SAP before sending out to
customers to avoid reversal which can affect our KPI
performance.

Module Learning Module Learning Outcomes 3: Evaluate your own performance

Outcomes Achieved

 The review of my performance revealed that I have a

tendency of writing down information that I have just
been taught or unfamiliar with in order to avoid making
mistakes, or of repeatedly asking a senior or team lead
when they have already taught me.
 At this moment of time. I meet with the company's
closing time and a large number of invoices that need to
be sent out to customers. In this scenario, I've
discovered that I need to focus on the task I'm doing in
order to make it more efficient and correct.

Page 6 of 25
Bi-Weekly Report 2 Dates: 30th August 2021 – 12th September 2021

Duties/Tasks  Billings (Daily), payment reminder (Every Wednesday),

Performed Pgi Reports (Every Friday), cancellation invoice,
customer statements, non-trade and trade billing,
manual CN/DN for interdivision and replies emails
accordingly.
 After the end of the month, I have to send a customer
statement to customers for those invoices or CN/DN
that have not been paid yet through email automatically
and save them in sharepoint too.
 Did transfer posting, suspend recharge, and issue debit
and credit notes to customers in Malaysia. Did CPO PK
final billing for the month of August and the 1st billing for
the month of September for each company.
 Carried on with the daily task as usual.
 Run the delivery report to extract the document number
to post out invoices to customers.
 Need to check the invoices in SAP with the supporting
document provided by local finance through Dropbox to
ensure no errors or issues before posting.
 If there is any issue or errors encountered, then needed
to send email to the person in charge to get
confirmation before posting out the invoices.
 Look through the emails to see which to reply to
customers accordingly.
 As one of the seniors resigned from the company, I had
to take over WONA for her. So my other senior did
knowledge transfer (KT) with me for all the necessary
things to be done daily.
 My senior KT me with WONA trade and non trade
billing, Worker clearing, clearing unallocated receipts
and deductions, CPOPK Billing, trade billing – FFB,
rental and non-trade and trade billing (Malaysia).
 Needed to get confirmation first from a senior on the
WONA billing posting. Once we got her reply, then I
needed to run a delivery report to extract all the
information from the system before posting invoices for
WONA. Check them with the supporting document
provided in a sharepoint and Dropbox. After posting
then needed to take the invoice number and save the
pdf in another Dropbox.
 Received many kinds of emails with problems, solutions
and inquiries and relied on them accordingly.
 Daily task as usual for US billing (WOFS). Post out
invoices accordingly.
 Making sure all the invoices and the non trade billing
are sent out accurately as customers want to close their
account in the month of August.

Page 7 of 25
Learnings/Challenges Learnings:

 At the end of the month, manage to fulfill all the

requirements needed from customers through email.
 Learn many t-code in SAP for various types of posting
 Learn how to post invoices daily for WONA.
 Need to familiar with the invoices for WONA including
the terms and conditions as different companies apply
different conditions on posting invoices. Once posted,
certain companies have their own website for us to
submit the posted invoices in their portal. For example,
Henkel company, invoices posted in Taulia portal etc.
 Be familiar with the company code for Malaysia region
and US region invoices as I got appointed for more
company codes SO, SU, SG, KM, BM, RM.
 Learn how to send out customer statements to
customers automatically through SAP including saving
them in the sharepoint.
 Learn how to communicate with many colleagues.
 Learn how to adapt and understand the knowledge
transfer from colleagues.
 Making sure all invoices are checked clearly such as the
posting date, billing date, invoice number, purchase
order number, document number, quantity taken, type
of material taken before posting.
 Learn how to do transfer posting and suspend recharge
for the companies in Malaysia. Manually create credit
and debit notes for local finance to check and post them
out including saving them into sharepoint as records.

Challenges:

 Laptop started to lag as many excel files were open.

 Microsoft office was giving trouble as it couldn't work.
 I managed to learn how much I can even though the
timeline was short for me to adapt to many things in a
month.
 All invoices checked clearly will be posted out to the
customer in soft copy automatically.
 Making sure the email with invoices is sent out to
customers accordingly. If invoices do not post out
automatically then I have to manually go through SAP to
send it out to the customer.
 Making sure to pull out the correct data to send out
payment reminders every Wednesday to customers
who still owed the company on purchasing their
products. Making sure which is overdue more than 7
days are highlighted with red colour font. Making sure
all the outstanding invoices are sent out to customers
for them to make their payment.

Page 8 of 25
  Making sure the local finance runs the invoices for PGI
as I can continue to post invoices daily. This will be sent
out every Friday and daily for the month end.
 For customer statements, I missed out on clicking on
one icon to print the pdf of statements in sharepoint,
then I had to save them manually from email to
sharepoint.

Actions Taken to  As my laptop was giving a problem, I managed to switch

Improve off and, on my laptop, to finish my work.
 I managed to request for a new laptop and I went to the
workplace to change them to another laptop.
 To avoid repeated posting, double-check the billing
details before posting.
 Time management was very important and I managed
to finish my work on time.
 Manage to give my 100% focus on the task I do.
 I wrote down all the t-codes for SAP in my notebook to
prevent forgetting.

Learning Outcomes Module Learning Outcomes 2: Perform tasks in relation to

Achieved accounting concepts and theories.

 During the month-end, I need to post out many invoices

for WOFS and WONA companies.
 On top of that, I needed to finish the transfer posting
and suspend recharge for companies in Malaysia as I
am incharge. Before posting, I needed to save them in
sharepoint for local finance to use for further posting. A
transfer posting is a specific FI posting in which the
accounting-relevant properties of an existing open item
are updated wholly or partially.
 CPO PK needed to run a macro for the documents that
local finance provides for the Malaysia region. After
finishing, I need to send an email to local finance to let
them know the work has been done. Different company
codes have different local finances in charge. The palm
fruit is processed into two major products after being
stripped of the FFB (fresh fruit bunches): Crude Palm
Oil (CPO), which is derived from the fruit's mesocarp or
flesh, and Palm Kernel Oil (PKO), which is extracted
from the hard seed in the centre.
 I have learned so many in a short period of time and I
manage to finish all task for the closing month and after
closing month.

Page 9 of 25
Bi-Weekly Report 3 Dates: 13th September 2021 – 26th September 2021

Duties/Tasks  Carried on with the daily task as usual.

Performed  KT session carried out for me with non-trade billing in
suspend (US).
 Did the mid of the month transactions such as rental,
worker clearing (part 1 & 2), Manual CN/DN and trade
billing Malaysia.
 Received a large number of invoices to check with the
supporting document provided and post out all
automatically.
 Keep a daily record of all data in sharepoint.
 I attended the team's and delivery team manager's
month-end meeting. All issues were discussed and
resolved in meetings, and some responsibilities were
divided among everyone to ensure that they were
completed on time.
 Did transfer posting, suspend recharge, and issue debit
and credit notes to customers in Malaysia. Did CPO PK
second and third billing for the month of September for
each company.
 When MY mail has any OUT-SMART requests to
complete, use SAP to create credit notes and debit
notes.
 To post for MY, look for any suspend recharge
transaction. If yes then, issue a debit or credit note, and
then email local finance with the SAP document
number.
 To send invoices to customers, run the delivery report to
get the document number.
 Before posting, check the invoices in SAP against the
supporting documents provided by local finance via
Dropbox to ensure there are no errors or issues.
 If there is any issue or errors encountered, then needed
to send email to the person in charge to get
confirmation before posting out the invoices.
 Look through the emails to see which to reply to
customers accordingly.
 Waited for a senior confirmation first before posting
WONA billing. Once we got her reply, then I needed to
run a delivery report to extract all the information from
the system before posting invoices for WONA. Check
them with the supporting document provided in a
sharepoint and Dropbox. After posting then needed to
take the invoice number and save the pdf in another
Dropbox daily.
 Received many kinds of emails with problems, solutions
and inquiries and relied on them accordingly.
 Daily task as usual for US billing (WOFS). Post out
invoices accordingly.

Page 10 of 25
  Making sure all the invoices and the non-trade billing
are sent out accurately as customers want to close their
account in the month of September.
 Had team building with teammates by playing online
2058 games. We managed to go up to the semifinals. I
communicated with many friends through team building.
Made many friends.
Learnings/Challenges Learnings:

 Learn how to send customers’ payment reminders.

 Learn to find and analyse what is the problem for the
emails about billing issues.
 For CPO PK, learn how to check whether there is any
price adjustment needed for the contract or not. If yes
needed to create them insert the document number in
the excel file.

Challenges:

 Before sending payment reminders to customers, I need

to go through each one and see what the most recent
email from those companies says about the overdue
payment.
 Needed to be careful when needed to post any suspend
or transfer posting for Malaysia as there are many t-
codes needed to use to check the invoices before
creating.
 My invoicing is challenging for me as I have to check for
pricing adjustments and write a summary when I post
the invoices.
 Need to make sure all billings have no errors before
posting out.

Actions Taken to  Manage to give my 100% focus on the task I do.

Improve  Need to check again the details for billing before posting
to avoid duplicate posting.
 Time management was very important and I took that to
manage them to do the work given.
 Manage to finish on time as there are many emails and
posting needed to do.

Learning Outcomes
Achieved Module Learning Outcomes 4: Reflect on your performance
and development

 The invoice shows that the client from other companies

bought materials from Wilmar.
 As a result, I must accurately post the billing within the
specified timeframe.

Page 11 of 25
  In this scenario, time management is crucial since all of
the duties must be finished within the allocated time;
otherwise, I would have to accomplish them after work.
This could lead to mistakes as there would be no one to
guide through if I have questions on my doubts.
 I have also managed to learn many different things in
the short time frame where I was working as a
permanent staff and not intern staff.
 This helped me to learn more and gain more experience
for the future.

Bi-Weekly Report 4 Dates: 27th September 2021 - 10th October 2021

Duties/Tasks  Daily tasks are performed as usual for WOFS and

Performed WONA.
 Keep all data recorded in sharepoint daily.
 Billings (Daily) - WOFS, WONA, payment reminder
(Every Wednesday), Pgi Reports (Every Friday),
cancellation invoice, customer statements, non-trade
and trade billing, manual CN/DN for interdivision,
transfer posting, suspend recharge for Malaysia and
replies emails accordingly.
 Run the delivery report to extract the document number
to post out invoices to customers.
 Need to check the invoices in SAP with the supporting
document provided by local finance through Dropbox to
ensure no errors or issues before posting.
 If there is any issue or errors encountered, then needed
to send email to the person in charge to get
confirmation before posting out the invoices.
 Look through the emails to see which to reply to
customers accordingly.
 Did transfer posting, suspend recharge, and issue debit
and credit notes to customers in Malaysia. Did CPO PK
final billing for the month of September and the 1st
billing for the month of October for each company.
 After the end of the month, I have to send a customer
statement to customers for those invoices or CN/DN
that have not been paid yet through email automatically
and save them in sharepoint too.
 Needed to get confirmation first from a senior on the
WONA billing posting. Once I got her reply, I needed to
run a delivery report to extract all the information from
the system before posting invoices for WONA. Check
them with the supporting document provided in a
sharepoint and Dropbox. After posting then needed to
take the invoice number and save the pdf in another
Dropbox.

Page 12 of 25
  Received many kinds of emails with problems, solutions
and inquiries and relied on them accordingly.
 Making sure all the invoices and the non trade billing
are sent out accurately as customers want to close their
account in the month of September.
 Two new interns joined the department. I was
encountered to teach them the daily invoices posting,
payment reminder and PGI report.
 Send some notes to them who joined in October and
plan dates to do a knowledge transfer (KT) session to
both of them.

Learnings/Challenges Learnings:

 Learn how to schedule the timeline to teach.

 Learn how to communicate with new colleagues.
 Learn how to share the knowledge I got to the
newcomers.

Challenges:

 Need to complete the holding companies according to

the timeline given.
 Need to finish my task on time as I have a new task to
teach the new interns.
 Less time to finish the task given as usual but managed
to finish on the same day but a bit late.
 Hesitate to answer questions as it's my first time
teaching.

Actions Taken to  Be more careful when it needs to send emails to

Improve customers for the reminder on their payment which
needs the quantity taken, total amount, due date, and
document number for the invoices.
 Memorize company terms and conditions as for US
companies they have different ways of sending invoices
with what they requested. Making sure every detail is
included before sending it out to the customer.
 Must be brave to teach the newcomers as the duty was
on me.
 Must have good communication skills.

Learning Outcomes
Achieved Transferable Skills 1: Communicate well (both oral and written)
with different groups of stakeholders in the industry

 During the scheduled KT session, I realised that

communication is the most vital skill to have.

Page 13 of 25
  It's because transmitting information and knowledge to
another individual must be simple and straightforward. If
they don't comprehend, I'll have to work more to make
them understand.
 I prepared some notes and a plan for sharing
knowledge with the new intern before I share it with
them.
 At that point, I realised I needed to improve my blurry
knowledge, which I had previously overlooked.
 This has given me an opportunity to be a better person
on communicating skills.

Bi-Weekly Report 5 Dates: 11th October 2021 - 24th October 2021

Duties/Tasks  Needed to run KT sessions for the new interns who

Performed joined in October and pass some of the tasks to them to
handle.
 KT them the daily invoices for WOFS and WONA and
monitor each of them when they do hands on on the
task.
 KT them on payment reminder which needed to be sent
every Wednesday and PGI report which needed to be
prepared every Friday for the local finance.
 Non-trade and trade billing, manual CN/DN for
interdivision, transfer posting, suspend recharge for
Malaysia and replies emails accordingly.
 Did my own task as usual daily.
 Received many kinds of emails with problems, solutions
and inquiries and relied on them accordingly.
 Did transfer posting, suspend recharge, and issue debit
and credit notes to customers in Malaysia. Did CPO PK
second and third billing for the month of October for
each company code.
 Use SAP to create credit and debit notes when MY mail
contains any OUT-SMART requests to perform.
 Look for any suspend recharge transactions to post for
MY. If yes, create a debit or credit note and email the
SAP document number to local finance.
 Had a meeting with the delivery manager for starting a
new intern position in the Accounts Payable department
as there are two interns coming in to replace me.
 Attended the month end meeting with the team and
delivery team manager. All issues were discussed and
solved in meetings and had some duties segregated
among everyone to get them done on time.

Page 14 of 25
Learnings/Challenges Learnings:

 Learn how to improve my communication skills.

 Learn how to answer the new interns on their what, how
and why questions.
 Learn how to solve problems in the meeting to avoid
unsolved problems to carry forward.
Challenges:

 Hesitate in asking the manager questions on my new

role in the AP department.
 Must have a strong memory to adapt new knowledge as
I am changing from AR to AP department.
 Needed to finish all the tasks given to me in the AR
department in the timeline frame.

Actions Taken to  Needed to be brave and ask questions with the

Improve manager to avoid misunderstanding or doubts to occur.
 Must be more precise when teaching the new interns.

Learning Outcomes Transferable Skills 2: Work in teams

Achieved
 As I am still an intern, teaching another intern is difficult
but with the new interns, we work in teams to make sure
everything is done correctly with my supervisor.
 Also, I have monitored them to do the daily task as
appointed.
 During conference meetings, teamwork is especially
vital for us since we can discuss and share our opinions
in order to come up with the best answers to the
problem. This is due to the fact that it can lessen
troubles that occurred in the meantime.

Page 15 of 25
Bi-Weekly Report 6 Dates: 25th October 2021 - 7th November 2021

Duties/Tasks  I handed over all my tasks to the two new interns in the
Performed AR department.
 In between the process for me in AP, I still monitor them
on how they do their postings.
 I was still in AR till the October month closing.
 I reported myself to another supervisor who needed to
supervise me on the AP tasks.
 I planned the schedule with my supervisor on the timing
for the KT sessions.
 My supervisor started KT sessions with me and taught
me the daily invoices.
 Local finance sends out all of the invoices through email
for us to post invoices out.
 Split PDF is used to split a batch of invoices.
 Those pdfs came in as one invoice, needed to forward
to the AP-INV MY mailbox so it can automatically go
through the verification process.
 Invoices will be subjected to a verification process.
 It's necessary to double-check the information in the
verify process.
 Attended meeting for the back to office as they let us
know the things needed to focus like SOP in office.
Learnings/Challenges Learnings:

 Learn how to verify invoices.

 While verifying, you'll need to be familiar with invoices
because each organization will have different invoices
and patterns to submit and verify.
 Familiarize myself with the company code as Malaysia
has 17 company codes to remember.
 Before approving, double-check that all details have
been entered accurately.
 Learn how to communicate with coworkers and have a
better understanding of knowledge sharing between
each and other.
 Discover a new accounting system such as Readsoft for
verification.
 Learn how to manage time on the AR task and AP task
collectively.
 MM invoices have a purchase number while FI invoices
have a control slip.

Challenges:

 Making sure the verified invoices will be flowing through

SAP for posting.

Page 16 of 25
  In SAP it consists of FI (non-purchase order based
document) and MM (purchased order-based document)
which both will own a PDAP number for all invoices.
 Making sure all details in invoices which are verified in
Readsoft have been keyed in correctly in SAP during
invoice posting. Some invoices would have retention. In
this case it has to duplicate another invoice through
SAP and create the retention amount separately.
 MM invoices needed to always check whether the
goods received before posting.
 Making sure all tasks in the AR department have been
done for the closing.
 Making sure the new interns are good enough to work
themselves independently without me monitoring them.

Actions Taken to ● Manage my time wisely as I have tasks in the AR

Improve department and tasks in AP department to get them done.
● Needed to memorize the company codes.
● Verify the accuracy of details in the verification process
such as company code, vendor, invoice date, invoice number,
purchase order number, amount, currency, and posting date.

Learning Outcomes Module Learning Outcomes 3: Evaluate your own performance

Achieved & Module Learning Outcomes 4: Reflect on your performance
and development

 According to my performance review of my own, in

order to avoid making mistakes, I have a habit of writing
down material that I have just been taught or am
unfamiliar with, rather than continually asking a senior
or team lead when they have previously taught me.
 At the present moment. I have a meeting with the
company's closing time and a great number of invoices
to send to customers. In this situation, I've realised that I
need to concentrate on the task at hand in order to
make it more efficient and accurate.
 While in SAP there are MM invoices which needed to
check whether it is completely GR (goods received) or
not. As I was asking my supervisor, how would I post
the goods they have not received. How to settle it
before posting the invoices.
 Reflecting my own performance and development, I
manage to learn two different types of tasks in the
company which is the AR & AP department. This has
given me a very big responsibility to fulfill all the duties
on time, especially the closing date.

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  I was able to finish all the duties on time before the
month ended. This has given me a push to work faster
and accurately.

Bi-Weekly Report 7 Dates: 8th November 2021 - 21st November 2021

Duties/Tasks  Splitting and verifying invoices for Malaysia region

Performed  Split PDF is used to split a batch of invoices.
 After splitting it, it needed to be dragged to the
pengslimit folder for the invoices to run in verification.
 Those emails come in MY mailbox, some are in excel, I
have to convert them into pdf and forward the email to
AP-INV MY mailbox.
 After splitting or converting, the email has to move to
their respective folders.
 While waiting for the invoices to flow to verify Readsoft,
open the SAP logon to set the necessary things before
letting those invoices out for posting.
 Verify all invoices of FI/MM with the necessary details
such as buyer name, supplier name, invoice date,
invoice number, purchase order number(if there is),
quantity purchased, currency and posting date.
 Once its all flow to SAP, there will be 3 type of status for
the invoice which is red colour represent of there is
error, diamond represent of it would be automatically
post out as there is no errors while another one is
workflow which I would send to the local finance to
check after I have identify the errors.
 Making sure to check MM invoices already GR or not. If
it is yet to GR then I have to send workflow to the
respective local finance to perform and release GR.
 Once Local finance replied then we needed to check the
payment terms, and all the details again and click the
check icon for more secureness. Before posting, I have
to record all the PDAP numbers for my supervisor to
check whether it is correct or not.
 While for FI invoices, we have to check previous posting
for the same GL account on the particular invoices.
After checking and inserting the GL account, I have to
send it to the appointed authority to review and approve
them through workflow. After accepting them I can post
them out.
 Duplicate invoices in SAP needed to be rejected to
avoid duplicate posting.
 When posted invoices are wrongly keyed in, then it is
needed to do invoice reversal according to the reason
for reversal.
 There are few types of FI invoices which are
downpayment invoices and payment request invoices.

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  Attended the month end meeting with the team and
delivery team manager. All issues were discussed and
solved in meetings and had some duties segregated
among everyone to get them done on time.

Learnings/Challenges Learnings:

 Learn how to verify invoices.

 While verifying, you'll need to be familiar with invoices
because each organization will have different invoices
and patterns to submit and verify.
 Before approving, double-check that all details have
been entered accurately.
 MM invoices have a purchase number while FI invoices
have a control slip and some with payment requests.
 Learn how to extend vendor code for the company
when the purchase order is already full but yet there are
goods that have not keyed in yet.
 If there is no PO number in MM invoices, then I have to
send them to the local finance to advise on the PO
number.
 Learn how to compare two documents which are
duplicates to avoid wrongly rejecting them.
 Different company codes will have different SAP user ID
to ask them to release and perform GR for the particular
PO number.
 Learn how to post FI documents which refer to previous
posting on the same company code.
 Needed to send out approval for FI invoices before
posting them out.
 Learn how to attach supporting documentation to each
invoice individually.
 Learn how to send an email to the delivery manager
and the reverse format for documents that need to be
amended.

Challenges:

 Making sure the verified invoices will be flowing through

SAP for posting.
 In SAP it consists of FI (non-purchase order based
document) and MM (purchased order-based document)
which both will own a PDAP number for all invoices.
 Making sure all details in invoices which are verified in
Readsoft have been keyed in correctly in SAP during
invoice posting. Some invoices would have retention. In
this case it has to duplicate another invoice through
SAP and create the retention amount separately.

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  Fi invoices needed a lot of time to settle it as the GL
account needed to be the same with the previous
posting. It will also include the cost centre and the
business area.
 MM invoices needed to always check whether the
goods received before posting.
Actions Taken to  Verify the accuracy of details in the verification process
Improve such as company code, vendor, invoice date, invoice
number, purchase order number, amount, currency, and
posting date.
 DO more practice on FI invoices in SAP to get
familiarized and fast in checking the previous posting or
if there is a new GL account then I need to ask the
senior on how to insert the correct GL account.
 Check to see whether local finance is sending the same
invoices twice while validating to avoid having
duplication in the SAP system.
 Always check the invoices again in SAP before posting
out to avoid reversal which could affect my KPI
performance.

Learning Outcomes Module Learning Outcomes 1: Identify key accounting practices

Achieved in industry

 The company uses Readsoft software to quickly and

easily verify invoices because the software is skilled
with a number of invoice formats.
 Then there's SAP software, which is used by companies
to post invoices. It allows users to post invoices for
various vendors, as well as specify the type of payment
method and payment terms accordingly.
 The software displays clear and complete information
about invoices that must be collected and amended
before being sent to customers or the authority for
approval.

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Bi-Weekly Report 8 Dates: 22nd November 2021 - 5th December 2021

Duties/Tasks  Since it's the month closing, then I have to quickly take
Performed up all the emails coming in MY mailbox for splitting.
 Split PDF is used to split a batch of invoices.
 After splitting it, it needed to be dragged to the
pengslimit folder for the invoices to run in verification.
 Those emails come in MY mailbox, some are in excel, I
have to convert them into pdf and forward the email to
AP-INV MY mailbox.
 After splitting or converting, the email has to move to
their respective folders.
 While waiting for the invoices to flow to verify Readsoft,
open the SAP logon to set the necessary things before
letting those invoices out for posting.
 Verify all invoices of FI/MM with the necessary details
such as buyer name, supplier name, invoice date,
invoice number, purchase order number(if there is),
quantity purchased, currency and posting date.
 Posting date has to be in the current date and cannot be
in any other days to post out the invoices.
 Making sure to check MM invoices already GR or not. If
it is yet to GR then I have to send workflow to the
respective local finance to perform and release GR.
 Once Local finance replied then we needed to check the
payment terms, and all the details again and click the
check icon for more secureness. Before posting, I have
to record all the PDAP numbers for my supervisor to
check whether it is correct or not.
 While for FI invoices, we have to check previous posting
for the same GL account on the particular invoices.
After checking and inserting the GL account, I have to
send it to the appointed authority to review and approve
them through workflow. After accepting them I can post
them out.
 The checked invoices must complete the task
accurately and quickly.
 All invoices that flow into SAP needed to be cleared
before ending the work. No invoices needed to leave it
in SAP for more than a day.
 Following up with all the workflow that has been send
out since weeks ago.
Learnings/Challenges Learnings:

 Learn how to solve issues with the local finance so that

the pending invoices can be posted out as soon as
possible.
 Learned on the t-code of FBL3N (GL account), FBL1N
(vendor account) and FB03 (for any amendments on
text that required to change)

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 Challenges:

 In SAP it consists of FI (non-purchase order based

document) and MM (purchased order-based document)
which both will own a PDAP number for all invoices.
 Making sure all details in invoices which are verified in
Readsoft have been keyed in correctly in SAP during
invoice posting. Some invoices would have retention. In
this case it has to duplicate another invoice through
SAP and create the retention amount separately.
 Fi invoices needed a lot of time to settle it as the GL
account needed to be the same with the previous
posting. It will also include the cost centre and the
business area.
 MM invoices needed to always check whether the
goods received before posting.
 Needed to face many reversal due to local finance
wrongly information.
 Many invoices needed to post out manually as there are
many errors occurring during verifying in Readsoft.
 Payment team chased for us to post the invoices so that
they can proceed to post payment out.

Actions Taken to  Categorized email needed to be taken up first before

Improve anything because it is important to the local finance.
 Checking every invoice to avoid duplication in SAP.
 Verify the accuracy of details in the verification process
such as company code, vendor, invoice date, invoice
number, purchase order number, amount, currency, and
posting date.
 DO more practice on FI invoices in SAP to get
familiarized and fast in checking the previous posting or
if there is a new GL account then I need to ask the
senior on how to insert the correct GL account.
Learning Outcomes
Achieved Transferable Skills 3: Develop life-long learning by gaining
knowledge from different stakeholders while completing the
internship.

 Communication is the most important thing that I can

evaluate throughout my internship period. Without this it
would be difficult to get the task done. Effectively
communication can lead us to a better way of working.
 Managing our time is also the most important thing as in
working time, there will be a lot of tasks that need to be
done in a short period of time. And I need to schedule it
to finish them on time quickly and accurately.

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Reflection (1500 words)
For this reflection, you are required to discuss the following points in detail.
▪ Discuss challenges/opportunities faced during the internship period.
▪ Identifying strengths/weaknesses in order to improve yourself.
▪ Discuss your future plan.

The internship programme is a very beneficial stage in my career growth, and it takes me to a
more professional and thorough level. It is evident that my experience as an accounting student
has had a significant impact on how I see my obligations, which are based on the tasks allocated
to me by the business for which I work.

Applying the things, I studied in school surely adds colour to this once-in-a-lifetime event. To
highlight the many areas of growth I have obtained from this programme, the following discussion
will express my ideas on the talents that have primarily benefitted me from this internship.

First, I am not particularly skilled at responding to emails from consumers. I was always
concerned that my content email would have issues with clarity or appropriateness when viewed
by the consumer. Despite my efforts I will be sending screenshots to my supervisor to check for
me before I send out the email to customers. I am still not confident in the email I send.

Secondly, time management is a difficulty for me. All duties had to be done within the internship
day; otherwise, I would have to work after hours to accomplish them. When a result, I learnt from
this organization that preparing ahead of time is critical since it allowed me to finish my work on
time, making it much simpler to alter the assignment and deal with difficulties as they came in the
future.

The most recent issue I experienced was a knowledge transfer session for a new internship.
Meanwhile, I've seen that communication is the most vital factor for all of us. This is because
when communicating information and knowledge with another individual, it must be clear and
understood. In this occasion, I did create an outline and some notes to present with the new
internship before we began the sharing session. At the time of sharing, I may also capture any
ambiguous knowledge that I need to enhance in the future. This allows me to have better
communication with new interns. In this also I have learned two types of job which is account
receivable and payable. This has given me the opportunity to look at the wider option provided for
me in future.

The internship programme also provided me with the opportunity to study SAP software from the
business that was being utilised. SAP accounting software is a financial accounting and reporting
programme that records transactions, publishes operating statistics at the end of each month or
quarter, and analyses financial data. As a result, SAP software is also utilised to aid the
organisation in the administration of business sectors. Using SAP software, I can quickly trace
previous transactions and transmit billing to consumers every weekday. As a result, being familiar
with how the system works benefits me as well. I have also encounter Readsoft as verification

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process to verify invoices before flowing in SAP. This is an easy way to verify invoices and
created them to flow into the SAP system for posting.

I discovered my talents and flaws throughout the internship term. One of my talents is my
willingness to face work-related obstacles. Whenever they assign a task to me that I am unfamiliar
with, I want to learn more about it. Meanwhile, if I can't locate the answer, I'll confer with my senior
to acquire some thoughts and write them down in my notebook. This is also one of my excellent
practises because when I complete any difficult jobs, I will refer to my notes to avoid incorrectly
publishing from SAP.

Organizational skills are the second area of strength. Organizational ability is the ability to focus
on several tasks while effectively and efficiently utilizing my time, energy, strength, mental
capacity, and physical space to achieve the desired goal. Keeping track of things as they are
used, returning objects to their right placements after use, and designing and executing practical
processes and physical solutions that permit productivity, cleanliness, and efficiency in the
workplace are all examples of physical organisation skills. Throughout the day, I rely on my
organisational skills to assist me with filing and record-keeping, as well as tracking office supplies
and equipment.

My next shortcoming is a lack of experience. Since this is my first job, I was unfamiliar with the
SAP software and Readsoft software as well as the company's process when I began my
internship. As a result, I try to learn rapidly and better myself so that I do not impede the
advancement of others. In this way, it allows me to develop myself and work more efficiently. This
internship taught me how to articulate my demands through good communication, which assisted
me in meeting my expectations throughout an internship.

However, learning how to deal with all of the hurdles as a student about to join the competitive
working world is a fantastic self-improvement experience. By demonstrating my ability to deal with
barriers that may come during the internship, I have given my employer a positive impression of
my interpersonal, problem-solving, and communication skills, as well as my ability to deal with any
issues.

To be honest, working at Wilmar GBS Sdn Bhd has provided me with invaluable insight into my
future professional development. I like working for this company, unfortunately I did not get any
offer from the company. So, my plan in five years, I hope to be on a career route that will lead to a
supervisory position in any company which I will be starting from normal accountant, and with the
long-term goal of eventually advancing to upper management. I would also want to accomplish my
master’s so that I can gain much more knowledge for my future career. Furthermore, I will acquire
new skills in my field. It is advantageous to me since it allows me to keep up with trends, remain
relevant in my industry, and have something new to offer myself or others. I may also be able to
put my new skills to use on a work project, which might lead to more employment possibilities and
better career prospects. I'll also push myself out of my comfort zone to explore the career line.
This aim is wonderful because it allows me to challenge myself and examine my assumptions. I
will constantly learn new things if I push myself beyond of my comfort zone and make mistakes

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 along the way to improve myself in better ways. I am ready to look for other jobs with the
experience I had throughout my internship period.

Please tick (✔) where applicable:

I have received and accepted a job offer from the company.

I have received a job offer from the company but decided not to accept it.
Please state your reason(s) for declining the offer:
I have not received an offer from the company. 

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