John ewulu

14501 Montfort Drive

Dallas TX 75254

Johnewulu1@gmail.com/2147720880

Summary of skills
 Active directory management
 Exchange administration
 Microsoft Teams administration
 SharePoint administration
 Desktop support
 O365 administration
 Bilingual in English and French
 Basic networking troubleshooting
 Hardware and software troubleshooting
 Hardware deployment and installation
 Software installation
 Peripheral installation
 Cell phone troubleshooting
 Monitoring end user's workstation
 End user training
 Reimaging
 Ticketing system: IHEAT and SN
 Sccm and Remote desktop
 Inventory control
 Election field technician
 CJIS

Work Experience

Dallas county, Dallas TX 75202 May 2021 - Current

Desktop Support
  Ensure proper computer operations for end users to accomplish business tasks, resolve
escalated end user help request within establish procedures
 Provide support through coordinating computer moves ad-on, changes,
upgrades and configuration enhancements
 Resolve ticket remotely and in person
 Create account for new employees
 Reset employee's password
 Unlock user's account

GTS, Dallas TX 75202

Desktop Support April 2019 – March 2021
 Desktop support and deployment technician
 Receiving computers and prepare for deployment
 Refresh project all over the county
 Software installs
 Upgrade
 Hardware installation, desktop, laptops, printers and other electronics devices
 Resolve ticket

Operations specialist/ IT Support February 2017 – March 2019

 Make end shift report
 Assign employees to the workstation
 Hardware and software troubleshooting
 Create account for new employees
 Reset password
 Unlock employee's account
 Di kitting
 Assembly and dissemble cell phone
 Monitoring employees' workstations
Education
Associate degree computer management 2015
Student at Dallas college Dallas TX
Cybersecurity
Technical Training Certification
O365 Administration 2023
MS 900 2023
CompTIA A+ 2022