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MAGNETOM C!
MR
Troubleshooting Guide
System
Software
08106705
© Siemens AG 2005
The reproduction, transmission or use
of this document or its contents is not
permitted without express written
authority. Offenders will be liable for
damages. All rights, including rights
created by patent grant or registration
of a utility model or design, are
reserved.
Disclaimer
The installation and service of equipment described herein is to be performed by qualified
personnel who are employed by Siemens or one of its affiliates or who are otherwise
authorized by Siemens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service pro-
cedures.
Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
syngo MR start-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
syngo MR start-up (Win XP only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Check access to Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Restart Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
DATABASE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
DICOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Log files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Process Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Determining problem type HW/SW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Import test images (NT and XP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Reinstallation of software fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
This part of the TSG deals with problems regarding the software. Software strategy, pro-
cedures and repair provide the necessary information to successfully maintain the soft-
ware system NUMARIS/4
Strategy 0
In most cases the first question that comes up is:“ Is the problem caused by hardware or
software“!
Reinstalling the software will answer this question quite reliably, but eventually will cause
other problems such as loss of data (e.g. patient images, customer protocols, or site-spe-
cific data that have not been saved).
To make software troubleshooting as effective as possible, here are some procedures to
assist you in dealing with software problems!
General 0
NOTE When troubleshooting you should always start with the “Subject
list“. By following this flowchart table you are led quickly to the
unit responsible for your problem.
The “Software Strategy“ contains a flowchart in table form, the included software subjects
are listed in the table in the table to the right.
Necessary tools
• Password list, refer to the latest Speedinfo, Password List folder. Variable password
(Servicekey).
command ↵ All input by the user is indicated in bold and followed by a carriage
return sign.
Subject list
No Problem
1. “Syngo MR Application start-up“, (Software strategy / p. 6)
2. “Database“, (Software strategy / p. 6)
3. “Network“, (Software strategy / p. 6)
4. “DICOM“, (Software strategy / p. 6)
5. “Measurement“, (Software strategy / p. 6)
6. “Single options“, (Software strategy / p. 6)
7. “Exposure“, (Software strategy / p. 6)
8. “Licenses“, (Software strategy / p. 6)
9. “Determining problem type HW/SW“, (Software strategy / p. 6)
6
Remember to return to the strategy page in use, after performing a partial repair/procedure action.
No Test Step Status Service Action Reference
1. syngo MR Appli- Customer message “Startup Start a local or remote service session Refer to (Eventlog / p. 25)
cation start-up failed - please call service“ is
displayed. Refer to (syngo MR start-up / p. 8)
Check if HD’s are available Refer to (Check access to Disks / p. 10)
09.06
M4-030.840.11.01.02
Import & view Service Images Refer to (Import test images (NT and
XP) / p. 29)
Page 6 of 32
Software
Medical Solutions
Software
Remember to return to the strategy page in use, after performing a partial repair/procedure action.
No Test Step Status Service Action Reference
4. DICOM DICOM problems Test network connectivity. Refer to (General Network
connectivity / p. 20)
Run DICOM tests, check addresses, Refer to (DICOM / p. 22)
port numbers, AETs
5. Measurement Measurement system and / Check connectivity to MPCU and Refer to (Network connectivity from MRC
M4-030.840.11.01.02
09.06
8. Licenses Some / all Licenses (cus- Determine if problem is caused by Refer to (Licenses expired / p. 28)
tomer options) are missing expired licenses or defective dongle
Page 7 of 32
9. Determining Non classifiable problem. Determine if problem is caused by Refer to (Determining problem type
problem type software or hardware HW/SW / p. 28)
HW/SW
10. Re installation Installation fails Format the system DISK Refer to (Reinstallation of software
of software fails / p. 30)
MAGNETOM C!
7
8 Software
Procedures 0
The following procedures are provided for searching system-related error messages
(XP/NUMARIS messages), displaying system limits, and determining if a problem is hard-
ware or software-related.
General 0
syngo MR start-up 0
• Select the process that hung in the status StartUpInProgress with the right mouse key.
A pull-down menu is displayed. Select Start process.
If you are working remotely
• Refer to (Restart Application / p. 11).
• Start a remote or local service session. (For remote service, full access is needed)
• Select Utilities, select Check syngo startup in the Source pull-down menu
• Click Reports, select “Process Diagnostics“ below “Startup Process“ and look for infor-
mation in all log files that were created at the time the error occurred.
In case the following message is produced: “The system cannot find the path specified“ or
the listing of the “Med_Pixel“ disk is displayed, most likely the DB disk is defect.
In case the following message is produced: “The system cannot find the path specified.“,
most likely the pixel disk is defective.
Restart Application 0
Local
In case the syngo MR application crashed or is hung up, re-start the syngo MR application
as follows:
Output Input
Press simultaneously Ctrl - Alt - S
Click Restart syngo MR
Remotely
• Start a service session. ( full access is needed for remote service)
• Select Utilities, select System, click the radio button Restart Application, click GO.
or
• Select Utilities, Escape to OS
DATABASE 0
Output Note
Failed to access database ID file Most likely the database disk is not
... accessible, refer to (DB disk access
and bytes free / p. 10)
VERSANT Utility DBLIST Version 5.2.2.0.0 For single console systems, the fol-
Copyright (c) 1989-1999 VERSANT Corporation lowing databases are listed:
ID = 1 ArchiveStore@hostname
DB name = ArchiveStore@TDMRCNT Local@hostname
Creator = SYSTEM SchedulerStore@hostname
Date created = Thu Feb 24 17:54:37 2000 Exchangeboard@hostname
Db type = GROUP DATABASE If you have access problems from the
Db version = 5.2.2.0 application, most likely a system
reboot will solve the problem
ID = 2
DB name = Local@TDMRCNT
Creator = SYSTEM
Date created = Thu Feb 24 17:55:52 2000
Db type = GROUP DATABASE
Db version = 5.2.2.0
ID = 3
DB name = SchedulerStore@TDMRCNT
Creator = SYSTEM
Date created = Thu Feb 24 18:00:18 2000
Db type = GROUP DATABASE
Db version = 5.2.2.0
ID = 5
DB name = Exchangeboard@TDMRCNT
Creator = meduser date
Created = Tue Feb 29 15:02:06 2000
Db type = PERSONAL DATABASE
Db version = 5.2.2.0
• Start a remote or local service session. (For remote service, full access is needed)
• Select Utilities, select Database tools in the Source pull-down menu, select DB Re-
move, click Go.
The system reboots, the application start-up will take approximately 10-15 minutes longer
than usual since a new empty database is being created.
• To check for messages regarding the database creation, click Reports, select Pro-
cess Diagnostics, below Startup Process, look for information in the log file
“create_all_gdbs.log“.
NOTE To ensure that old images are not merged int other patients with
the new database, all images must be deleted manually from the
pixel disk Med_Pixel (E:)!
NOTE The application start will take approximately 20-25 minutes longer
than normal because a new database is created.
Network 0
Introduction
The syngo MR systems only supports TCP/IP (Transmission Control Protocol/Internet
Protocol) as the network protocol.
The following section briefly describes the most common network components and their
role in a network.
General
A network consists of nodes interconnected by communication paths. Networks can inter-
connect with other networks and contain subnetworks.
Gateway
A gateway acts like a entrance to another networks. A gateways may also act as proxy
server or fire wall. Gateways also involve the use of routers and switches.
Router
A router is connected to at least two or more networks. It determines the next network tar-
get to which a packet should be forwarded.
A router is located at any juncture of networks or gateway, including each Internet
point-of-presence. A router is often included as part of a network switch.
Switch
A switch selects a path or circuit for sending a packet of data to its next destination. A
switch may also include the function of the router. A switch is simpler and faster than a
router.
WINS
WINS (Windows Internet Naming Service), manages the association of workstation
names and locations with IP-addresses in the windows network. WINS automatically cre-
ates a computer name IP- address mapping entry in a table, ensuring that each name is
unique.
Command Note
ARP -A Displays current ARP entries by interrogating the cur-
rent protocol data. If inet_addr is specified, the IP and
Physical addresses are displayed.
(Only nodes in the local network can be listed)
IPCONFIG/ALL Display the local network configuration.
PING magic1.hospital.org To check low-level connectivity, try using the name
first. If that fails, try the IP address. If it won’t work with
even the IP address, blame it on the NIC (Network
Interface Card) drivers or routing. If ping works, but
something high-level won’t work, test with NBTSTAT
-RN
NETSTAT -rn To determine whether the local and remote hosts have
a default gateway specified.
NSLOOKUP magic1.hosp.org If DNS is used, find the corresponding Internet
address, reversed name lookup works as well (find the
host name for an IP address).
TRACERT 155.2.42.117 Trace routing to a destination host (over a maximum of
30 hops).
If the ping failed for both targets, most likely the NIC 2 of the MRC or the network switch
for the measurement system is defective.
The result displays the physical address of the MPCU and Imager.
Select Configuration, Measurement, Network. Verify that the correct physical address
is entered for the MPCU and Imager in the measurement network configuration.
DICOM 0
Network nodes
Before you continue with DICOM Troubleshooting, perform the following steps:
• Check low-level connectivity to the remote node with “ping“ to exclude network prob-
lems.
Measurement 0
If the measurement system suffers from performance problems, the reason may be that
too many activities (processes) are running in parallel.
General
Before you start to troubleshoot system-related problems, it’s recommended to check fol-
lowing:
• Note all activities that are running simultaneously (e.g. filming, storage, 3D calculation
etc.)
• Create an extended MR log tool “MrSaveLog.bat“, refer to (Save Extended MR
log / p. 24)
• Before you escalate the problem, make sure that the system is re-booted at least once
every two days.
• Refer to error messages in the Event Log.
• Read the known hints and bug list.
• Perform Imager tests, refer to (M4-030.840.12 / Imager tests).
Log files 0
A zip file is created and filed at the system disk C:\MedCom\MriDiagnostic\ with follow-
ing naming: “MrLog_hostname_20xxxxxx_xxxxxx.zip“.
Transfer the file via rdiag to your remote diagnostic server or burn a CD with the Backup
& Restore tool in the service platform.
Eventlog
The Event Log provides the following filtering criterias:
• Selection of one out of four Domains (Application, Customer Log, Security and Sys-
tem).
• Selection of one out of four Severity levels ( Error,Warning, Information, or All).
• Selection of one out of four Facility levels (Service, Developer, Customer and User-de-
fined).
• Display of extended message text.
• Display of XP messages.
• Search for a pattern in the message text.
• Search for the Source (process name).
• Search for the message ID.
• Display newest or oldest message line first.
• Limit the amount of displayed lines.
• Date and time to evaluate.
• Extract the information to a file.
• Display of user-defined facilities.
No access to Eventlog
If you don’t have access to the event log as meduser or via remote:
• Login as administrator, start the E xplorer.
• Enter the password for the service platform, start the “Event Log“.
Process Status 0
The normal windows XP task manager taskmgr can only display syngo processes as
“CsaGenericMain“.
With the “Csa Component Viewer“ (csacompview) the processes are listed with names
that refer to syngo applications.
Local Service
• Select Utilities, Escape to OS in the service platform, enter the command: csacomp-
view ↵.
Remote Service
Select Utilities, select CompMgr List in the pulldown menu Source.
General
Re-installing software and restoring dynamic data would answer the question. Windows
XP file system “NTFS“ is a very reliable, stabile file system; the chances that system
software has been corrupt (overwritten) are highly unlikely.
Before you re-install software, check / perform the following:
• If the system suffers from low performance, make sure that the system is re-booted
at least once every two days.
• Check for error messages in the “Event log“.
Licenses expired
• Login as administrator
Use the “Notepad“ to read the licence file license.dat located in the following path:
C:/MedCom/config/Licensing/ check for expiring date(s) of the missing license(s).
Applications licenses are generated in relation to the flexid of the 7- (Dongle) with Census
plus.
Exception 8 - (if Dongle is plugged) all application licenses are generated in relation to the
MAC address.
When the disk containing the database has been replaced/repaired, the system is up suc-
cessfully, use the following procedure to import images test images.
• Select Utilities, Escape to OS, in the service platform
• Click the Viewing Tab, select Patient -> Browser, in the Patient Browser, select Im-
port from Off-Line.
A pop-up window will open, use the left mouse key with the Shift key to select the
service images “ServiceImage1-9.dcm“, click OK to import the service images.
Use the “Patient Browser“ to navigate to the folder “ServiceImages“ to view the service
images.
If the SW reinstallation fails e.g. due to an interrupt during the initial installation part of CD
1/6. The install software was partly portated to the system disk. At the next reinstallation,
the install SW supposes that the SW installation is already performed with a dead lock as
the result.
• Select the 4th menu item to get an overview of the existing partitions. Now check the
file system type of the first partition.
• Press ESC to leave the current menu.
• Choose menu item “3“ to delete Partitions.
• Depending on the partition type, choose one of the items 1 to 4 to delete your first parti-
tion. In case you typed in a false menu item, ESC will bring you back to Step 8. This
also applies, if the message “NO … PARTITION TO DELETE“ appears after choosing a
menu item.
• When you choose the right type for your first partition, the warning “DATA IN THE …
PARTITION WILL BE LOST“ and “WHAT …PARTITION DO YOU WANT TO DELETE
[1]“ appears. Press ENTER.
• If a request for the partition name is asked, type in MED_SYSTEM, which will also be
displayed at the top of the screen.
• Continue with Y for “Yes“.
NOTE For some keyboard layouts the Z key will produce the Y in the DOS
mode.
Database
Error . . . . . . . . . . . . . . . . . . . . . . . . . 6
DICOM . . . . . . . . . . . . . . . . . . . . . . . . . 7
E Eventlog . . . . . . . . . . . . . . . . . . . . . . . 25
Exposure
Problems . . . . . . . . . . . . . . . . . . . . . 7
L Licenses . . . . . . . . . . . . . . . . . . . . . . . 28
M Measurement problems . . . . . . . . . . . . 7
N Network
problem. . . . . . . . . . . . . . . . . . . . . . . 6
Non classifiable problem . . . . . . . . . . . . 7
NUMARIS
logfiles . . . . . . . . . . . . . . . . . . . . . . 24
P Password list . . . . . . . . . . . . . . . . . . . . . 5
Process Status . . . . . . . . . . . . . . . . . . 26
S Servicekey. . . . . . . . . . . . . . . . . . . . . . . 5
Speedinfo . . . . . . . . . . . . . . . . . . . . . . . 5