Roche Diagnostics India Pvt. Ltd.

Field Service Report

Case number: CAS-0017632210 Order Number: WO-11444141 | Ser. Report Created Date: 30/05/2023

Instrument Details Customer details

Instrument/Module: COBAS INTEGRA 400 plus Customer Number: 0052625620

Serial Number: 421423 Customer Name: SRL Limited
Internal Instrument Name: Street Address: 19/A, 13-B, Amarnath Jha Marg,
George Town.
Zip: 211002 - Prayagraj
Additional Details Contact Name: Dinesh

: Contact Phone: +918894282552

Service Activity Code: Support by Phone

Purpose of Visit
fluid controller hardware problem
Performed Activities
Checked and found that Wash pipette b was not moving properly even after perform pm
Of machine recently
During pm we did the lunrication
Of all dosage and wash pipettes but some time during movement it get stucked and hence we will get this alarm , however told the
customer to clean and lubricate worm gear and stepper motor spindle send it has started working but interment it gave error hence
wash pipette spindle or motor Needs to be changed

Service engineer remarks : for now it is working

Time Report

Category Start End Hours Invoice Type

05913616001-Service labour time 30/05/2023 8:00 pm 30/05/2023 8:21 pm 0.35 Free of Charge
Roche Diagnostics India Pvt. Ltd.
Field Service Report

Case number: CAS-0017632210 Order Number: WO-11444141 | Ser. Report Created Date: 30/05/2023

Signature

Customer Signature Roche support

Dinesh Pranshu Sharma

Sign Here

Customer Signature Roche Signature

The customer acknowledges the service intervention as performed in accordance with Roche recommendations:
- This Service report has been signed by the authorized representative of your organization.
- Discrepancies if any must be intimated within a period of seven (7) days of the receipt of the email, in the absence of which the report will be final and conclusive.
- This report shall be governed by the laws of India and the courts at Mumbai shall have the exclusive jurisdiction to deal with the disputes arising hereunder.

Customer Support Center No: Thank You

Toll Free No: 1800-123-7599 || Phone No: 044-43900345 ||
(Mon to Sat 8 AM to 8 PM)
e-mail: customersupportcenterIndia@roche.com |||||||||||||||||
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