Roche Diagnostics India Pvt. Ltd.

Field Service Report

Case number: CAS-0017022553 Order Number: WO-03691224 | Ser. Report Created Date: 15/02/2023

Instrument Details Customer details

Instrument/Module: cobas e 411 Customer Number: 0052613110

Serial Number: 65M9-18 Customer Name: Medics International Life
Sciences Limited
Internal Instrument Name: Street Address: KBC 31, Sector B,
Zip: 226012 - Lucknow
Additional Details Contact Name: EJO

: Contact Phone: +919319715604

Service Activity Code: Application Visit

Purpose of Visit
gripper issue
Performed Activities
Checked and found that some droplets such as paper deposits are accumulated in the incubator holes and hence took out incubator
and clean incubator holes completely. Clean gripper finger with the alcohol swab and performed gripper adjustments manually and
automatic at all positions and checked gripper repetition check and observed some samples running and found ok

Service enginer remarks : the environment conditions are not ok and customer is required to maintain it on daily basis and required to
follow operator maintaining related to machine working so as reduce frequency of break down.

Time Report

Category Start End Hours Invoice Type

05913616001-Service labour time 15/02/2023 6:00 pm 15/02/2023 9:15 pm 3.25 Contract

Travel

Value Hours
Travel 0.5
Roche Diagnostics India Pvt. Ltd.
Field Service Report

Case number: CAS-0017022553 Order Number: WO-03691224 | Ser. Report Created Date: 15/02/2023

Signature

Customer Signature Roche support

EJO Pranshu Sharma

Customer Signature Roche Signature

The customer acknowledges the service intervention as performed in accordance with Roche recommendations:
- This Service report has been signed by the authorized representative of your organization.
- Discrepancies if any must be intimated within a period of seven (7) days of the receipt of the email, in the absence of which the report will be final and conclusive.
- This report shall be governed by the laws of India and the courts at Mumbai shall have the exclusive jurisdiction to deal with the disputes arising hereunder.

Customer Support Center No: Thank You

Toll Free No: 1800-123-7599 || Phone No: 044-43900345 ||
(Mon to Sat 8 AM to 8 PM)
e-mail: customersupportcenterIndia@roche.com |||||||||||||||||
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