THE 5

ESSENTIAL
PEOPLE
SKILLS
How to assert yourself,
listen to others and
resolve conflicts

By: DALE CARNEGIE

WHO WAS DALE CARNEGIE?

Born November 24. 1888

Died November 1. 1955

(66 years)

American writer,
lecturer, and developer
of courses.

a pioneer in the field of

self-improvement.
 THE FOUNDATION OF PEOPLE SKILLS
• Rapport building “Assertiveness is the core skill
that fuels all positive
• Curiosity interpersonal relationships”

• Communication

• Ambition

• Conflict resolution
 ASSERTIVENESS
Meaning:
Components:
the quality of being self-
assured and confident • Stand up for one’s belief.
without being aggressive. • Maintain control in important
situations.
• To resist the pressure and
dominance of aggressive
people.
 4 STEPS TO MASTER ASSERTIVENESS

1. Self-reflection

2. Self-assessment

3. Assess the outer world

4. Take the Road test

 BUILDING RAPPORT IS KEY

MEANING:
rapport is people's ability to relate and be empathetic toward each other's
feelings, and communicate well.

COMPONENTS:
• relation of trust between people
• a feeling of sympathetic understanding
• in accord, harmony
• having a mutual understanding
 WAYS TO BUILD RAPPORT

 Smiling

 Making eye contact

 Using the other person's name

 Asking open-ended questions

 Listening attentively
 ASSERIVE CURIOSITY
MEANING:
- Curiosity is the desire to learn more about others. It is a
key ingredient in building rapport and developing strong
relationships.

There are many ways to show curiosity, including:

• Questions
• Listening
• New ideas
• Experiences
 ROLE OF CURIOSITY

• Making assertive curiosity an emotional experience.

• See yourself as a student and purveyor.

• interactive listener.

• Being interactive without any agenda.

• Share personal stories with Flare.

• Humor

• Recognize what other wants to learn.

• Reinforce curiosity with institutional

support.

• Mentor by Senior management.

• Create a fun environment.

ESSENTIAL ELEMENTS OF ASSERTIVE CURIOSITY

Ask open
minded Be genuinely
questions interested

Be Be
respectful patient
 COMMUNICATION

MEANING:
Communication is the process of sharing information and
ideas. It is essential for building relationships, resolving
conflicts, and achieving goals.
IMPROVE COMMUNICATION SKILLS AT THE WORKPLACE.

• Call people by name

• Admit making mistake

• Hold people to high standards

• Show sincere interest in a colleague

• Avoid making promises that cannot

be fulfilled
 THE FIVE CONVERSATION TOOLS
tool 1: stick to the facts

tool 2: share the feelings that the facts elicit

within you

tool 3: share what you are experiencing

tool 4: define what you want

tool 5: include a benefit-oriented conclusion

 AMBITION
MEANING
Ambition is the drive to achieve one's goals. It is essential for success in
both personal and professional life.

There are many ways to show ambition, including:

• Setting goals

• Taking action

• Overcoming obstacles

• Never giving up
 DEVELOPING HEALTHY AMBITION
• Set realistic goals

• Be patient

• Be persistent

• Be flexible

• Be supportive
 CONFLICT RESOLUTION
MEANING
the process of resolving a disagreement between two or more parties.

Techniques for conflict resolution,

• Active listening

• Acknowledgment

• Empathy

• Problem-solving

• Compromise
TIPS FOR CONFLICT RESOLUTION
• Stay calm • Be open to new ideas

• Be respectful • Be willing to walk away

Thank you.
By: Fizza Naeem
Khan Sharla Khan
M. Arham Yousuf
M. Hammad Siddiqui