IT MANAGEMENT SKILLS - ITMS

TOPIC 0 - GENERAL INFORMATION

Dr. Huy Nguyen

ITMS John von Neumann Institute - Vietnam National University IT

HoManagement
Chi Minh City
Skills
ITMS

Agenda
1. Schedule

2. Objectives

3. Candidates of the Program

4. Learning Outcomes

5. References

IT Management Skills 2
ITMS

Schedule

Day 1 Day 2 Day 3

T0 - General Information T5 - Enterprise
Architecture Skills
T1 - New Trend of IT
Morning T4 - Business Skills
Management
(8h00-12h) & Methods T6 - Portfolio, Program
T2 - Skills Framework &
& Project Management
IT Performance
Skills
Assessment Framework
Lunch break

T6 - Portfolio, Program
Afternoon T5 - Enterprise
T3 - Generic Skills & Project Management
(13h-17h00) Architecture Skills
Skills

IT Management Skills 3
ITMS

Schedule (cont.)

Day 4 Day 5

Morning T7 - IT General
T8 - Technical IT Skills
(8h00-12h) Knowledge Skills

Lunch break

Afternoon T7 - IT General T9 - Legal Environment

(13h-17h00) Knowledge Skills Skills

IT Management Skills 4
ITMS

Objectives
1. Equip and systemize essential knowledge and skills for a
professional IT manager
2. Improve capability of planning and managing IT resources
(including human resources, investment, technology, and
infrastructure) of businesses
3. Develop vision, strategies, plans, projects and solutions for IT
application to respond requirements and direction of business
leaders
4. Approach new trend in building enterprise information systems
for management, administration, supervision and efficiency
improvement of business operations
5. Shape requirements on skills framework and IT performance
assessment framework, thereby build the image of a successful
IT manager
IT Management Skills 5
ITMS

Candidates of the Program

• IT administrators

• IT supervisors

• IT team leaders

• IT managers

• Who aim to become an IT manager

IT Management Skills 6
ITMS

Learning Outcomes
1. What is IT management, IT governance, IT strategy and IT measurement
in new trend of IT management?
2. Skills framework for IT manager and how to develop your skill map to
respond the requirements of an IT leader?
3. Identify vision, strategies for IT systems development within the operating
direction of business leaders to establish the central role of IT in business
activities
4. Develop plan, portfolio and requirements on budget according to different
maturity levels of IT application in businesses
5. Develop and manage effectively IT portfolio, programs and projects with
the goal of optimizing costs and improving service quality

IT Management Skills 7
ITMS

Learning Outcomes (cont.)

6. Develop model and plan to evaluate benefits of IT investments, thereby
propose new initiatives
7. Develop and implement plans and programs to ensure information
security, operational continuity and sustainability of IT systems
8. Manage professional activities, such as configuration, asset, risks,
changes in the process of deploying and operating IT systems within
essential skills and tools
9. Equip and systemize essential knowledge and skills to build, manage and
develop IT systems (including hardware, software, and networking
infrastructure) to improve efficiency and role of IT in business operations
10. Support development and deployment of domain architectures, solutions
and products to meet business needs, provide new services and better
management of business resources, including IT resources

IT Management Skills 8
 ITMS

References
• Managing Information Technology - 7th edition, Carol V.Brown, Daniel W.Dehayes, Jefferey A.Hoffer, E. Wainright
Martin, William C. Perkins, Prentice Hall (2012)
• The Effective CIO, Eric J.Brown, William A. Yarberry, Jr., CRC Press (2009)
• Guide to Enterprise IT Architecture, Col Perks, Tony Beveridge, Springer (2003)
• TOGAF Version 9.2: The Open Group Architecture Framework, The Open Group, VHP (2018)
• COBIT 5, ISACA (2012)
• ITIL V3, AXELOS (2011)
• IT Architecture for Dummies, Kalani Kirk Hausman, Susan L.Cook, Wiley (2011)
• Making IT Governance Work in a Sarbanes-Oxley World, Japp Bloem, Menno van Doorn, Piyush Mittal, Wiley (2006)
• Leading IT Projects, Jessica Keyes, CRC Press (2009)
• Enterprise Systems for Management, Luvai F. Motiwalla, Jeff Thompson, Prentice Hall (2009)
• Essential Software Architecture, Ian Gorton, Springer (2006)
• Information Security - A Manager’s Guide to Thwarting Data Thieves and Hackers, Philip Alexander, Greenwood (2008)
• Making IT happen - Critical Issues in IT Management, James D.McKeen, Heather A. Smith, Wiley (2003)
• Performance-Driven IT Management - Five Practical Steps to Business Success. Ira S. Sachs, Government Institute (2011)
• Value-Driven IT Management - Commercializing IT function, Iain Aitken, Butterworth-Heinemann (2003)
• Software Engineering - 9th edition, Ian Sommerville, Pearson (2011)
• Fundamentals of Information Systems - 6th edition, Ralph Stair, George Reynolds, Course Technology (2012)
• Fundamentals of Information Systems Security, David Kim, Michael G. Solomon, Jones and Bartlett (2012)
• Fundamentals of Database Systems - 6th edition, Elmasri, Navathe, Addison - Wesley (2011)
• PMBOK Guide 6th edition: A Guide to the Project Management Body of Knowledge, PMI, PMI (2018)
• Project Management: The Managerial Process, Erik Larson, Clifford Gray, McGraw-Hill (2011)
IT Management Skills 9
ITMS

IT Management Skills 10
ITMS

Thank You For Your Attention !

IT Management Skills 11