Chapt

er8:Tr
aini
ngandDev
elopment Page#58

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
Pr
ogr
ammei
mpl
ement
ati
onconsi
stsoft
hreemai
nact
ivi
ti
es:
 Pl
anni
ngpr
ogr
ammei
mpl
ement
ati
on
 Pr
epar
ingandor
gani
zi
ngpr
ogr
ammeact
ivi
ti
es;
and
 Execut
ingt
hepr
ogr
amme.

A pr
ogr
ammedi
rect
orcanmoni
torpr
ogr
ammei
mpl
ement
ati
onbyor
gani
zi
ngandchecki
ngt
he
t
imel
i
ness,
quant
it
yandqual
i
tyofeachact
ivi
ty’
sout
put
.

8.
1.Pl
anni
ngPr
ogr
ammeI
mpl
ement
ati
on
Pl
anni
ngpr
ogr
ammei
mpl
ement
ati
onconsi
stsoft
womaj
oract
ivi
ti
es:
 I
dent
if
yingt
hei
nput
sori
nfor
mat
ionnecessar
yfort
hepl
anni
ngpr
ocess;
and
 Pl
anni
ngpr
ogr
ammeout
put
s,orwhati
sexpect
edf
rom pr
ogr
ammei
mpl
ement
ati
on.

8.
1.1.I
nput
sforPl
anni
ng
Pl
anni
ngpr
ogr
ammei
mpl
ement
ati
oncannotbedonewi
thoutessent
iali
nfor
mat
ionor“
input
s”.Letus
r
evi
ew t
hemosti
mpor
tanti
nput
srequi
redf
orpl
anni
ngt
hepr
ogr
ammebasedont
hepr
ogr
amme
desi
gn.

Thef
ir
stpl
anni
ngi
nputi
sthecur
ri
cul
um,whi
chi
sact
ual
l
yanout
putf
rom t
hepr
ogr
ammedesi
gn.A
cur
ri
cul
um shoul
dcont
ainadescr
ipt
ionoft
het
argetpopul
ati
on,t
heobj
ect
ivest
obeachi
eved,t
he
pr
erequi
si
tesf
orent
eri
ngt
hepr
ogr
amme,t
hedescr
ipt
ionofcont
ent
,thechoi
ceofmet
hodsand
means,
andt
hemeansofmoni
tor
ingandev
aluat
ingt
her
esul
ts.

Pr
ogr
amme i
mpl
ement
ati
on pl
anni
ng shoul
dtake i
nto consi
der
ati
on company management
dev
elopmentpol
i
cy,whi
chcoul
dbecol
l
ect
edf
rom companydocument
sorbyi
nter
viewi
ngt
op
management
.Thi
spol
i
cyshoul
dindi
cat
ethemosti
mpor
tantpr
ocedur
es,f
orexampl
e,weat
her
t
rai
ningshoul
d:
 Takepl
aceonaadhoc,
per
iodi
corcont
inual
basi
s
 Takepl
acewi
thi
nthecompany
 Bei
mpl
ement
edbycompanyt
rai
ner
sorbyout
sider
s
 Takepl
acedur
ingorout
sidewor
kinghour
s
 Ber
esi
dent
ial
ornon-
resi
dent
ial
 Besubcont
ract
edt
oaspeci
ali
zedi
nst
it
uti
on

When t
her
eis no pol
i
cy,t
he pr
ogr
amme desi
gn shoul
d est
abl
i
sh and r
efl
ect
s al
lnecessar
y
i
nfor
mat
iont
obeusedi
npr
ogr
ammepl
anni
ng.Thei
mpl
ement
ati
onpr
ocedur
ewi
l
lbei
nfl
uencedal
so
byex
ist
ingconst
rai
ntsandt
heav
ail
abi
l
ityofr
esour
ces.Themostcr
it
icalt
askwi
l
lbet
ofi
ndt
hebest
pr
ogr
amme i
mpl
ement
ati
on bal
ance bet
ween cur
ri
cul
um r
equi
rement
s,exi
sti
ng const
rai
nts and
av
ail
abl
eresour
ces.

Tr
aini
ngr
esour
cesmaybedi
vi
dedasf
oll
ows:
Chapt
er8:Tr
aini
ngandDev
elopment Page#59

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
 Human(
trai
ner
sandsuppor
tst
aff
)
 Fi
nanci
al(
oper
ati
onal
budget
);and
 Mat
eri
al(
teachi
ngandr
esi
dent
ial
faci
l
iti
es,
andt
rai
ningequi
pment
)

Thef
oll
owi
ngar esofconst
eexampl rai
nts:
 Par
ti
cipant
s’t
imeandav
ail
abi
l
ity
 Di
stancebet
weenpl
aceofwor
kandpl
aceofst
udy
 Si
zeofgr
oupnumberofpar
ti
cipant
s,and
 Het
erogenei
tyofpar
ti
ci
pant
s’needs,
language,
exper
ience,
mot
ivat
ion,
economi
cpossi
bil
i
ties

8.
1.2.Pl
anni
ngOut
put
s
Now t
hatwe hav
eident
if
ied t
he t
hree maj
ori
nput
s needed f
ort
he pl
anni
ng ofpr
ogr
amme
i
mpl
ement
ati
on,
letusseehowt
opr
ocesst
heset
hreei
nput
sinor
dert
ogener
ateusef
ulout
put
s.The
mai
ntaskofpl
anni
ngt
hepr
ogr
ammei
mpl
ement
ati
oni
stopr
oduceamast
erpl
anandt
oident
if
yand
mobi
l
izer
esour
cesf
ori
mpl
ement
ingi
t.Thesear
ethet
womaj
orout
put
sofpl
anni
ng.Bot
hthemast
er
pl
anandt
hebudgetar
erequi
redbyt
heor
gani
zer
sforpr
epar
ingpr
ogr
ammeact
ivi
ti
es.

(
i) Themast
erpan:What
evert
rai
ning ev
ent
sar
egoi
ng t
o bepl
anned (
atconf
erence,
semi
nar
,wor
kshopormeet
ing)
,theyhav
ethef
oll
owi
ngi
ncommon:
 Anobj
ect
ive,
cur
ri
cul
um,
subj
ect
-mat
ter
,et
c.
 Par
ti
cipant
s(t
argetgr
oup)
 Tr
ainer
s(r
esour
ceper
son)
 At
ime
 Apl
ace
 Meansandf
aci
l
iti
es;
and
 Anor
gani
zer
The pr
ogr
amme mast
erpl
an hel
ps t
he or
gani
zert
o pr
epar
e a gr
eatnumberof act
ivi
ti
es
sy
stemat
ical
l
yhav
ingt
odependonmemor
yori
mpr
ovi
sat
ion.I
tal
soal
l
owst
hepr
ogr
ammedi
rect
or
t
omoni
tort
hepr
ogr
essofpr
epar
ator
yact
ivi
ti
es.

TheCur
ri
cul
um:Thi
sist
hecent
ral
ref
erencepoi
ntf
orpl
anni
ngact
ivi
ti
es:
 A descr
ipt
ionoft
het
argetpopul
ati
onandoft
henecessar
ypr
erequi
sit
esi
s
r
equi
redi
nor
dert
ogett
her
ightpar
ti
cipant
sfort
hepr
ogr
amme.
 Adescr
ipt
ionoft
heobj
ect
ivesandcont
entwi
l
lber
equi
redt
osel
ectt
hemost
exper
iencedt
rai
ner
s,t
osett
het
imef
orpr
ogr
ammeschedul
es,
pri
nti
ngt
hehand-
out
s,et
c.
 Adescr
ipt
ionofmet
hodsandmeanswi
l
lhel
pinor
gani
zat
ionappr
opr
iat
epl
aces
andf
aci
l
iti
es.
Chapt
er8:Tr
aini
ngandDev
elopment Page#60

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
Par
ti
cipant
s
 Howwi
l
lpot
ent
ial
par
ti
ci
pant
sbei
dent
if
ied?
 Whatmeansshoul
dbeusedt
oinf
ormt
hem?
 Howmuchadv
ancednot
iceshoul
dtheybegi
ven?
 Howshoul
dpar
ti
cipant
sbesel
ect
ed(
ifappl
i
cabl
e)?
 Howshoul
dfeesbecol
l
ect
ed?

Tr
ainer
s
 Howwi
l
lcompet
ent
,qual
i
fiedt
rai
ner
sbeobt
ainedwi
thi
nthebudgetl
i
mit
s?
 How wi
l
ltr
ainer
sbebr
ief
edaboutt
heobj
ect
ives,t
argetpopul
ati
on,t
imi
ngand
av
ail
abi
l
ityofr
esour
ces?

Ti
me
 Whenshoul
dbet
het
rai
ningev
entt
akepl
ace?
 Whatshoul
dbei
tsdur
ati
on?
 Whenshoul
dbepr
ogr
ammepubl
i
cit
ybei
ngsentout
?
 Whatshoul
dbet
hedeadl
i
nef
orpar
ti
cipant
s’enr
olment
?
 Whenar
esui
tabl
etr
ainer
sav
ail
abl
e?
 Whenshoul
dtr
ainer
sbebr
ief
edandappoi
nted?
 Whenshoul
dpr
ogr
ammemat
eri
albepr
int
ed?
 Whenshoul
dfaci
l
iti
esandr
esour
cesbepr
epar
ed?

Pl
ace
 Wher
ear
epar
ti
ci
pant
scomi
ngf
rom?
 Wher
eshoul
dthet
rai
ningev
entt
akepl
ace?
 Wher
eshoul
dpr
ogr
ammemat
eri
albepr
int
ed?
 Wher
eshoul
dpar
ti
cipant
s,t
rai
ner
sandsuppor
tst
affbeaccommodat
ed,hav
e
t
hei
rmeal
s,cof
feebr
eaksandr
ecr
eat
ion?

Meansandf
aci
li
ti
es
 Whatphy
sical
faci
l
iti
esar
erequi
red/
avai
l
abl
e?
 Whatt
rai
ningmedi
aandsuppor
tser
vicesar
erequi
red/
avai
l
abl
e(e.
g.pr
int
ing,
audi
ovi
sual
aids,
int
erpr
etat
ion)
?
 Whatf
aci
l
iti
esar
erequi
red/
avai
l
abl
eforaccommodat
ion,cat
eri
ngandcof
fee
br
eaks?
 I
str
anspor
trequi
red/
avai
l
abl
e?
 Whatr
ecr
eat
ionf
aci
l
iti
esar
erequi
red/
avai
l
abl
e?
Chapt
er8:Tr
aini
ngandDev
elopment Page#61

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing

Theor
gani
zer
 Whoi
sdeal
i
ngwi
tht
hepar
ti
cipant
s’admi
nist
rat
ivemat
ter
s(r
egi
str
ati
on,mai
n
t
rav
elanddai
l
ytr
anspor
t,r
ecept
ion,
pay
ment
soforcol
l
ect
ionoff
ees,
broadand
l
odgi
ng,
ref
reshment
sandsoci
alev
ent
s)?
 Who i
sresponsi
blef
ort
rai
ning per
sonnel(
int
erv
iew,br
ief
ing,sel
ect
ion and
coor
dinat
ionoft
rai
ner
s)?
 Whoi
spr
ovi
dingt
rai
ningsuppor
tser
vices(
pri
nti
ngofhand-
out
s,pr
epar
ati
onof
phy
sical
faci
l
iti
esandaudi
ovi
sual
trai
ningai
ds,
transl
ati
onandi
nter
pret
ati
on)
?

(
ii
) Budget
:Anappr
ovedt
rai
ningbudgeti
sanot
hermaj
orout
putoft
hepl
anni
ngphase.I
tis
basedont
her
esour
cesr
equi
rement
sident
if
ieddur
ingt
hepr
epar
ati
onoft
hemast
er
pl
an.I
nmostcases,amanagement
-t
rai
ningpr
ogr
ammei
sor
gani
zedasasepar
ate
economi
cact
ivi
tywi
thi
tsownbudget
.At
rai
ninguni
twi
thi
nanent
erpr
isemayal
so
char
gef
ori
tst
rai
ningser
vice.I
tist
her
efor
egoodpr
act
icet
oaccompanyt
hemast
er
pl
anwi
that
rai
ningbudget
.Suchabudgetcont
ainst
rai
ningcost
sandpar
ti
ci
pant
s’
cost
s.

Tr
aini
ngcost
s
 Cost
soft
rai
ner
s:sal
ary
,tr
avel
andal
l
owances.
 Costoft
rai
ningsuppor
tst
afforser
vices:cour
sesecr
etar
iat
,audi
ovi
sualai
d
t
echni
ques,
transl
ati
on,
int
erpr
etat
ion,
pri
nti
ng,
etc.
 Tui
ti
onf
esst
obepai
dtoot
heri
nst
it
uti
ons.
 Rent
aloft
rai
ningf
aci
l
iti
esandequi
pment
.
 St
ati
onar
y,post
age,
tel
ecommuni
cat
ions,
ifnoti
ncl
udedi
nov
erheadchar
ges.

Par
ti
cipant
s’cost
s
 Mai
ntr
avel
anddai
l
ylocal
transpor
t.
 Tr
anspor
tforst
udyv
isi
ts/
tour
s.
 Subsi
stenceal
l
owance(
foraccommodat
ion,
meal
sandi
nci
dent
alexpenses)
 Boar
dandl
odgi
ng,
ifnosubsi
stenceal
l
owancei
spai
d.
 Al
l
owancesf
orbooks.
 Soci
alev
ent
s,r
ecept
ions.
 Somecompani
escomput
ethev
alueofl
ostwor
kti
meoft
heempl
oyeet
o
par
ti
cipant
s’cost
s.
Chapt
er8:Tr
aini
ngandDev
elopment Page#62

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
8.
2.Pr
epar
ingandOr
gani
zingPr
ogr
ammeAct
ivi
ti
es
Thecur
ri
cul
um,t
oget
herwi
tht
hemast
erpl
anandt
heappr
ovedbudget
,ist
hest
art
ingpoi
ntf
or
pr
epar
ingandor
gani
zi
ngpr
ogr
ammei
mpl
ement
ati
on.Ont
hebasi
soft
het
hreei
nput
s,t
heor
gani
zer
wi
l
lpr
epar
e al
linf
ormat
ion out
put
srequi
red f
ort
he successf
ulexecut
ion oft
he pr
ogr
amme.
Fol
l
owi
ngt
hecheckl
i
sti
nthemast
erpl
an,wear
egoi
ngt
oanal
yzeeachact
ivi
tyf
rom number1t
o
number33.

8.
2.1Management
Act
ivi
ty1:Pr
ogr
ammedi
rect
or:Thepr
ogr
ammedi
rect
ori
sresponsi
blef
oral
lpr
epar
ator
y
act
ivi
ti
es,f
orpr
ogr
ammeexecut
ion,andf
orexpendi
tur
ewi
thi
nthebudget
.Heorshedi
rect
s
t
hesecr
etar
iatandst
affi
nvol
vedi
npr
epar
ati
onandor
gani
zat
ion,
sel
ect
s,br
ief
sandmoni
tor
s
t
het
rai
ner
s,pr
epar
est
hepr
ogr
ammeschedul
e.

Act
ivi
ty 2:Secr
etar
iatdut
ies:The secr
etar
iatsuppor
tst
he pr
ogr
amme di
rect
orand
pr
ofessi
onalst
affi
n al
ladmi
nist
rat
ive mat
ter
s.Par
ti
ci
pant
s’needs shoul
d be t
he f
ir
st
concer
noft
hesecr
etar
iat
.

8.
2.2 Tr
ainer
s
Act
ivi
ty3:Sel
ect
ionoft
rai
ner
s:Tr
ainer
sshoul
dbesel
ect
edont
hebasi
soft
hei
rpr
ofessi
onal
r
eput
ati
on.Someaudi
encesf
indi
tdi
ff
icul
ttoacceptl
essonsf
rom amanagementt
rai
nerwho
i
sjuni
ort
othem,i
fthatper
soni
snotar
eput
edgeni
us.I
fyoucannotaf
for
dtopaya
managementconsul
tant
’s hi
gh t
rai
ning f
ee,l
ookf
ora successf
ulmanagerwho woul
d
appr
eci
ateshar
ingexper
iencewi
thot
hermanager
s,per
hapsf
reeofchar
ge.

Act
ivi
ty4:Br
ief
ingoft
rai
ner
s:At
rai
nerneedst
oknow,
forex
ampl
e:
 Thenumberofpar
ti
ci
pant
s,t
hei
rposi
ti
on,
thei
rexper
iencei
nthesubj
ectmat
ter
.
 Thegener
alobj
ect
ivesoft
het
rai
ningev
ent
.
 Thesubj
ectt
obet
aught
,dept
hofcov
erage,ski
l
lst
obedev
eloped,l
evelt
obe
at
tai
ned.
 Dat
e,t
ime,
place,
arr
angement
sfort
rav
el,
accommodat
ion,
trai
ningf
aci
l
iti
es.
 Cont
ractcondi
ti
ons,
ifany
.

Thepar
ti
cipant
sexpectt
hef
oll
owi
ngf
rom t
het
rai
ner
.
 Out
standi
ngpr
ofessi
onal
exper
ienceont
hesubj
ectpr
esent
ed.
 Awr
it
tensummar
yoft
hel
ect
ureandanymat
eri
als,
whi
chneedt
ober
epr
oducedand
di
str
ibut
edt
opar
ti
ci
pant
s.
 Appr
opr
iat
eski
l
lsi
nteachi
ngmet
hodsandi
ntheuseofaudi
ovi
sual
aids,
etc.

Act
ivi
ty5:Cont
ractpr
epar
ati
on:Thecont
ractbet
weent
het
rai
nerandt
heor
gani
zershoul
d
cont
ainadescr
ipt
ionofser
vicest
ober
ender
ed,i
ncl
udi
ngt
hepr
epar
ati
onofpaper
sand
t
eachi
ng ai
ds,t
he dat
es and dur
ati
on,f
ees and al
l
owances,t
rav
elar
rangement
s and
accommodat
ion,
ifappl
i
cabl
e.
Chapt
er8:Tr
aini
ngandDev
elopment Page#63

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
Act
ivi
ty6:Quest
ionnai
re:Aquest
ionnai
rehasbeenpr
epar
edi
nor
dert
ocol
l
ecti
nfor
mat
ion
f
rom v
isi
ti
ngspeaker
son:
 Whatact
ivi
ti
est
heypl
ant
odowi
tht
hepar
ti
cipant
s(gr
oupwor
k,r
ole-
play
ingwi
th
v
ideopl
ay-
back,
studyv
isi
ts,
etc.
)
 Whatt
rai
ning suppor
tser
vices t
hey need (
int
erpr
etat
ion,v
isualai
ds,t
eachi
ng
equi
pment
,pr
int
inghand-
out
s,r
oom f
orgr
oupexer
cises,
etc.
)

Quest
ionnai
reshoul
dbesendt
otr
ainer
satl
eastsi
xweeksbef
oret
het
rai
ningev
entt
akes
pl
ace.

Act
ivi
ty7:Anal
ysi
sofquest
ionnai
re:Quest
ionnai
reshoul
dber
etur
nedatl
eastt
hreeweeks
bef
oret
het
rai
ningev
entt
othepr
ogr
ammedi
rect
orwhoshoul
dper
sonal
l
ycheckwhet
hert
he
r
equi
redequi
pmentorser
vicesar
eav
ail
abl
e.Thepr
ogr
ammedi
rect
orshoul
dconf
ir
mtot
he
t
rai
nert
hatt
her
equest
edf
aci
l
iti
esandt
eachi
ngai
dsar
eav
ail
abl
eandr
eady
.

Act
ivi
ty8:Col
lect
ing handout
s:Thesecr
etar
iati
sresponsi
blef
orcol
l
ect
ingf
rom ev
ery
l
ect
uret
het
rai
ningmat
eri
alst
obepr
int
edanddi
str
ibut
edt
opar
ti
cipant
s.Lect
uresshoul
d
sendt
hismat
eri
alt
othesecr
etar
iatt
oget
herwi
thquest
ionnai
reatl
eastt
hreeweeksbef
ore
t
hebegi
nni
ngoft
hecour
se.Thepr
ogr
ammedi
rect
ormustcheckt
hemat
eri
alsf
orr
elev
ance
andqual
i
ty,
toget
herwi
tht
hequest
ionnai
re.

Act
ivi
ty9:Pay
ment
:Thesecr
etar
iatshoul
densur
ethatpay
ment
sofext
ernall
ect
urer
sar
e
r
eadyon t
hedayt
heyhav
ecompl
eted t
hei
rassi
gnment
.Thepr
ogr
ammedi
rect
ormay
aut
hor
izet
hepay
mentonsat
isf
act
orycompl
eti
onoft
hei
rwor
k.

8.
2.3. Pr
omot
ion
Act
ivi
ty10:Pr
int
ingofpr
ogr
ammes:Pr
ogr
am descr
ipt
ionorpubl
i
cit
ypamphl
etsshoul
d
cont
aint
hef
oll
owi
ngessent
ial
inf
ormat
ion:
 Thet
it
le,
dat
esandpl
aceoft
het
rai
ningev
ent
s
 Thegener
alobj
ect
ive
 Towhom i
tisaddr
essed
 Thecont
ent
,hand-
out
s,met
hods
 Names,
qual
i
ficat
ionsandj
obsofspeaker
s
 Adescr
ipt
ionoft
heor
gani
zer
 Feesand/
oral
l
owances
 I
nst
ruct
ionsf
orr
egi
str
ati
on,
trav
el,
accommodat
ion,
etc

Publ
i
cit
ypamphl
etsf
orshor
tpr
ogr
ammesofonet
othr
eeday
s’dur
ati
onmaycont
aina
det
ail
edschedul
eofact
ivi
ti
es.Forl
ongerpr
ogr
ammes,
thedet
ail
edt
imet
abl
e,pr
epar
edby t
he
pr
ogr
ammedi
rect
or,
isdi
str
ibut
edatt
hebegi
nni
ngoft
hesemi
narandshoul
dindi
cat
e:
Chapt
er8:Tr
aini
ngandDev
elopment Page#64

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
 Thet
it
leoft
hel
ect
ureoract
ivi
ty
 Thenameoft
hel
ect
ureorsessi
onl
eader
(s)
 Thest
art
ingandf
ini
shi
ngt
imesoft
heact
ivi
ty
 Thet
ypeofact
ivi
ty(
lect
ure,
groupwor
k,v
ideopr
oject
ion,
visi
t)
 Ther
oom number

Act
ivi
ty11:Mai
li
ngofpr
ogr
ammes:Thesecr
etar
iatensur
est
hepr
ogr
ammepubl
i
cit
y
r
eaches,
int
ime,
thet
argetpopul
ati
on,
thei
ror
gani
zat
ionheadsorsponsor
sifpar
ti
cipant
s
cannotaf
for
dtopayt
hef
ees.Thepr
ogr
ammedi
rect
ori
sresponsi
blef
orest
abl
i
shi
ngt
he
mai
l
ingl
i
stf
orpubl
i
cit
ymat
eri
als.Per
sonal
net
wor
kingofcont
act
sbyt
heor
gani
zeri
sti
me
consumi
ng,
butpr
ovemor
eef
fect
ivet
hanast
andar
dized,
oft
enobsol
ete,
mai
l
ingl
i
st.

Act
ivi
ty12:Pr
ess/
radi
o/br
ief
ing:dependi
ngont
hel
argestaudi
ence,dai
l
ypr
ess,r
adi
oand
t
elev
isi
on net
wor
ks may be mor
e ef
fi
ci
entt
han mai
l
ing pr
ogr
ammes f
or spr
eadi
ng
i
nfor
mat
ionaboutt
het
rai
ningev
ent
.

8.
2.4.Par
ti
cipant
s
Act
ivi
ty13:I
dent
if
icat
ionofcandi
dat
es:Candi
dat
esf
orani
n-companyt
rai
ningpr
ogr
amme
ar
enor
mal
l
yident
if
iedbyt
hei
rchi
efs,whomaker
ecommendat
ionsast
owhoshoul
dbe
t
rai
nedi
nwhatski
l
ls.Candi
dat
esf
oran“
open”cour
sear
emor
edi
ff
icul
tfort
heor
gani
zert
o
l
ocat
e.I
nthi
s case,good publ
i
cit
yand per
sonalnet
wor
king ofcont
act
sist
he most
appr
opr
iat
esol
uti
on.

Act
ivi
ty14:I
nfor
mingcandi
dat
es:Candi
dat
esar
eregi
ster
ingf
orani
n-companyt
rai
ning
pr
ogr
ammeshoul
drecei
vef
ir
st-
handi
nfor
mat
ionf
rom t
heor
gani
zert
hroughaper
sonal
i
nter
view orabr
ief
ingsessi
on.Candi
dat
esf
oran“
open”cour
ser
ecei
vet
hei
nfor
mat
ion
mat
eri
alsdescr
ibedi
nact
ivi
ty10.Thesecr
etar
iatdeal
swi
thanyaddi
ti
onal
quer
ies.

Act
ivi
ty 15:Recei
vi
ng r
egi
str
ati
on:The secr
etar
iati
sresponsi
blef
orr
egi
ster
ing and
t
ransmi
tt
ingcandi
dat
urest
othepr
ogr
ammedi
rect
orf
orsel
ect
ionorconf
ir
mat
ion.

Act
ivi
ty 16:Sel
ect
ion ofpar
ti
cipant
s:Par
ti
cipant
sfora company st
affdev
elopment
pr
ogr
ammeshoul
dbesel
ect
edbyasel
ect
ioncommi
tt
eewhi
chi
ncl
udesheadsofconcer
ned
ser
vices,t
he per
sonnelmanager
,a uni
on r
epr
esent
ati
ve and t
he t
rai
ning di
rect
or.The
commi
tt
eeest
abl
i
shest
hesel
ect
ioncr
it
eri
aandpr
ocedur
es,whi
chshoul
dbebasedon
cor
por
ategr
owt
h st
rat
egi
esaswel
lason t
hecar
eerdev
elopmentexpect
ati
onsoft
he
i
ndi
vi
dual
.Par
ti
cipant
swhor
egi
sterf
orasponsor
edcour
sear
enor
mal
l
ysel
ect
edaccor
ding
t
ocr
it
eri
aest
abl
i
shedbyt
hesponsor
.

Pay
ingpar
ti
cipant
sforacommer
cial
opencour
sear
enor
mal
l
ywel
comedunt
ilt
hebr
eak-
even
numberi
sreached,
wher
ethef
eescov
ert
hef
ixedt
rai
ningcost
s.I
fmor
epar
ti
cipant
sregi
ster
,
asel
ect
ioncanbemade.Onceal
lpar
ti
cipant
sar
esel
ect
ed,t
hesecr
etar
iat
sshoul
dissuea
Chapt
er8:Tr
aini
ngandDev
elopment Page#65

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
l
i
stofpar
ti
cipant
stobedi
str
ibut
edt
opar
ti
cipant
saswel
last
othet
rai
ner
s.

Act
ivi
ty17:Col
lect
ingf
ees:Thesecr
etar
iati
sresponsi
blef
orcol
l
ect
ingf
ees.Onr
egi
str
ati
on,
par
ti
cipant
sshoul
dpayanon-
rei
mbur
sabl
eadv
anceoft
hef
ee.Ther
emai
ndershoul
dbepai
d
bef
oreoratt
hebegi
nni
ngoft
hecour
se.

Act
ivi
ty18:Recept
ionofpar
ti
cipant
s:Par
ti
ci
pant
sshoul
dgett
hei
mpr
essi
onont
hei
rar
ri
val
t
hatt
heyar
eexpect
ed,
Thesecr
etar
iatshoul
dat
tendt
oeachpar
ti
ci
pantper
sonal
l
yandmake
t
henecessar
yar
rangementf
ort
hem,
suchas:
 Handi
ng outpr
ogr
amme mat
eri
als,a name car
d,and l
i
sts ofpar
ti
cipant
s and
speaker
s
 Br
ief
ing t
hem on wher
e and when t
rai
ning sessi
ons wi
l
ltake pl
ace,and on
accommodat
ion,
cat
eri
ngandt
ranspor
tfaci
l
iti
es.
 Pay
mentofal
l
owancesormeal
coupons.
 I
ntr
oduci
ngt
rai
ner
sandot
herpar
ti
ci
pant
s.

Act
ivi
ty19:Pay
mentofal
lowances:Somesponsor
edcour
sespr
ovi
depar
ti
cipant
swi
than
ent
it
lementofal
l
owances,
suchas:
 Rei
mbur
sementoft
rav
elexpenses
 Dai
l
ysubsi
stenceal
l
owancest
opayf
oraccommodat
ionandmeal
s,i
fnotpr
ovi
ded;
 Anal
l
owancef
orbooks,
ifav
ail
abl
e.

8.
2.5.Tr
aini
ngSuppor
tSer
vices
Act
ivi
ty20:I
nspect
ionandsel
ect
ionoff
aci
li
ti
es:Thesel
ect
ionandi
nspect
ionoff
aci
l
iti
es
ar
ether
esponsi
bil
i
tyoft
hepr
ogr
ammedi
rect
or.Heorsheshoul
dst
udyt
hel
ayoutoft
he
l
ect
urer
oom(
s),cl
oakr
ooms,l
avat
ori
es,saf
etyexi
ts,andpar
kingf
aci
l
iti
es,checki
ftheai
r-
condi
ti
oni
ng(
ifany
)iswor
kingpr
oper
ly,i
ftheout
sidenoi
sel
eveli
saccept
abl
e,andi
fthe
el
ect
ri
cit
yout
let
sfort
eachi
ngai
dsar
einor
der
.Theseat
ingandt
abl
ear
rangement
sneedt
o
bet
est
ed;t
her
ear
evar
iouspat
ter
nsdependi
ngont
het
ypeofact
ivi
ty,e.
g.conf
erence,f
il
m
pr
oject
ion,
groupwor
k,r
olepl
ayi
ng,
etc.

Act
ivi
ty21:Booki
ngoff
aci
li
ti
es:Thesecr
etar
iatshoul
dconf
ir
minwr
it
ingt
her
eser
vat
ionf
or
t
hei
nspect
edf
aci
l
iti
es.Thel
ett
ershoul
dconf
ir
mthev
erbal
agr
eement
s,i
ncl
udi
ng:
 Thedat
esandhour
s
 Theexactdescr
ipt
ionoff
aci
l
iti
es,
room number
s
 Theseat
ingcapaci
tyandar
rangement
s
 Ai
r-
condi
ti
oni
ngandpowerr
equi
rement
s
 Techni
cal
andcl
eani
ngser
vices,
ifany
,and
 Pay
mentcondi
ti
ons.
Act
ivi
ty22:Pr
epar
ati
onoff
aci
li
ti
es:Ont
heev
eoft
het
rai
ningev
ent
,faci
l
iti
esar
epr
epar
ed
undert
hesuper
visi
onoft
hesecr
etar
iatorat
rai
nerwhoensur
est
hatt
her
oomsandf
urni
tur
e
Chapt
er8:Tr
aini
ngandDev
elopment Page#66

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
ar
ecl
eaned,seat
sandt
abl
esar
epr
oper
lyar
ranged,ai
r-
condi
ti
oni
ng/
heat
ing/
vent
il
ati
oni
s
wor
king,
not
ebooks,
penci
l
s,namet
ags,
andal
sof
li
pchar
tsander
aser
,et
c.,
arepr
ovi
ded.

Act
ivi
ty23:Pr
epar
ati
onoft
rai
ningai
ds:Fol
l
owi
ngt
het
rai
ner
s’i
nst
ruct
ionsi
nquest
ionnai
re,
t
rai
ningai
ds,
suchast
ranspar
enci
esf
orov
erheadpr
oject
ion,
fli
pchar
ts,
col
oursl
i
desorev
en
v
ideof
il
msar
epr
epar
edbyt
hev
isual
aidst
eams.

Act
ivi
ty24:Pr
epar
ati
onandmai
ntenanceofequi
pment
:Theaudi
ovi
sualai
dtechni
ci
anset
s
up,t
est
sandmai
ntai
nsi
ngoodwor
kingor
deral
ltheav
ail
abl
eequi
pmentr
equest
edbyt
he
t
rai
ner
s.Theequi
pmentmayi
ncl
ude:
 Publ
i
caddr
essandsi
mul
taneousi
nter
pret
ati
onsy
stem
 Tel
econf
erencesy
stem v
iacabl
eorsat
ell
i
te
 Comput
er-
assi
stedl
ear
ninghar
dwar
eandv
ideodi
scpl
ayer
 Vi
deopr
oject
ionsy
stems
 Ov
erheadpr
oject
orsandscr
een
 Bl
ackorwhi
teboar
ds
 Soundr
ecor
dingsy
stem

Thet
echni
cianwor
ksundert
hesuper
visi
onoft
hepr
ogr
ammedi
rect
orandshoul
dbeoncal
l
atanyt
imedur
ingt
het
rai
ningsessi
ons.

Act
ivi
ty 25:Tr
ansl
ati
on:Do notunder
est
imat
ethe costoft
ransl
ati
on i
nint
ernat
ional
conf
erencesofsemi
nar
s.Youneedt
oknowt
hest
andar
dtr
ansl
ati
onr
ateperpageorper100
wor
ds,andt
henumberofpagesorwor
dst
obet
ransl
atedt
oest
imat
ethecost
.Ify
ouneed
i
nter
pret
ers,y
oumayhi
ret
hesameper
sonswhot
ransl
atedt
het
ext
.Butnotev
eryt
ransl
ator
candot
hej
obofani
nter
pret
er!

Act
ivi
ty26:Pr
int
ing:I
tist
her
esponsi
bil
i
tyoft
hepr
ogr
ammedi
rect
ort
oensur
epr
int
ingofal
l
t
rai
ningmat
eri
als.Themostcost
-ef
fect
ivechoi
ceofr
epr
oduct
ionmet
hodsdependson:
 Av
ail
abi
l
ityofequi
pmentandpaperqual
i
ty
 Av
ail
abi
l
ityofout
sidepr
int
ingser
vices
 Budget
arypr
ovi
sions
 Number
sofpagest
obepr
int
edf
rom oneor
igi
nal
 Thet
ypeofor
igi
nal
(text
,il
l
ust
rat
ions,
phot
ogr
aphs,
col
our
)
 Ther
equi
redpr
intqual
i
ty;
and
 Theav
ail
abl
eti
meort
her
equi
redur
gency

Thepr
ogr
ammedi
rect
orshoul
dmakesur
ephot
ocopyequi
pmenti
sav
ail
abl
eforl
ast
-mi
nut
e
pr
int
ing,
evendur
ingt
hecour
se.I
fof
tenhappenst
hatat
rai
nerwant
sahand-
outt
obepr
int
ed
t
enmi
nut
esbef
orehi
sorherpr
esent
ati
onbegi
ns.
Chapt
er8:Tr
aini
ngandDev
elopment Page#67

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
8.
2.6.Accommodat
ionandCat
eri
ng
Act
ivi
ty27:I
nspect
ionandsel
ect
ionoff
aci
li
ti
es:Thesel
ect
ionofaccommodat
ionand
cat
eri
ngf
aci
l
iti
esi
sal
sot
her
esponsi
bil
i
tyoft
hepr
ogr
ammedi
rect
orwhoshoul
dper
sonal
l
y
i
nspectt
hef
aci
l
iti
es.Thev
enueofar
esi
dent
ial
cour
seshoul
dsat
isf
ysuchneedsas:
 Tr
aini
ngf
aci
l
iti
es(
conf
erence,
lect
ure,
groupact
ivi
tyr
ooms)
 Tr
aini
ngsuppor
tser
vices(
pri
nti
ng,
audi
ovi
sual
aids,
int
erpr
etat
ion,
etc.
)
 Accommodat
ion/
cat
eri
ng,
and
 Recr
eat
ionf
aci
l
iti
es(
e.g.swi
mmi
ngpool
,tenni
scour
t,gy
mnasi
um)

Anor
gani
zerwoul
dper
hapschooseaf
ir
st-
classhot
elorar
ecr
eat
ion/
heat
h/conf
erence
cent
erf
ort
opmanager
s.Fory
oungermi
ddl
e-l
evelmanager
s,auni
ver
sit
yort
rai
ningcent
er
campuswoul
dbeagoodchoi
ce.

Accommodat
ionshoul
dbeadequat
etot
hest
atusofpar
ti
cipant
swi
thoutr
aisi
ngf
eel
i
ngsof
di
scr
imi
nat
ionamongt
hem.Somet
imes,andwi
thpr
iornot
ice,par
ti
cipant
smayagr
eet
o
shar
etwi
nbedr
ooms,i
fthebudgeti
sti
ghtori
fthechoi
cei
sbet
ween,asi
ngl
e-r
oom
accommodat
ioni
nal
owerst
andar
dhot
elort
win-
bedr
oom accommodat
ioni
nahi
gher
st
andar
dhot
el,
forexampl
e.

Cat
eri
ngmayi
ncl
udebr
eakf
ast
,lunch,di
nnerorof
fi
cialdi
nner
sifpr
ovi
dedbyt
heor
gani
zer
.
Ev
enwhenmeal
sar
enoti
ncl
udedi
nthepr
ogr
amme,t
hepr
ogr
ammedi
rect
orshoul
dbe
awar
eoft
hequal
i
tyandpr
icer
angesofnear
byconv
eni
entr
est
aur
ant
s,sel
f-
ser
vicecaf
eter
ias,
snackbar
sandt
hel
i
kesoast
opr
ovi
deachoi
cef
orpar
ti
cipant
s.Par
ti
cul
arat
tent
ionshoul
d
bepai
dtov
eget
ari
anr
equi
rement
soranyot
herspeci
fi
cdi
etar
ypr
efer
ences.

Act
ivi
ty28:Booki
ngaccommodat
ion:Thesecr
etar
iatbookst
hei
nspect
edandsel
ect
ed
accommodat
ion(
host
el,
hot
el,
recr
eat
ioncampus,
etc.
)speci
fyi
ng:
 Dat
es
 Numberofsi
ngl
eandt
winbedr
oom
 Pr
iceandpay
mentcondi
ti
ons.

Act
ivi
ty29:Booki
ngofmeal
s:Lunchordi
nnerbooki
ngshoul
dbemadeorconf
ir
medonce
par
ti
cipant
shav
e ar
ri
ved.The secr
etar
iatshoul
dtake car
e ofspeci
alr
equi
rement
sfor
v
eget
ari
ansandnon-
smoker
s.

8.
2.7.Tr
anspor
t
Act
ivi
ty30:Tr
avelar
rangement
s:Thesecr
etar
iatmaybef
acedwi
tht
het
askofar
rangi
ng
par
ti
cipant
s’t
rav
elf
rom t
hei
rhomet
ownt
othepl
aceofst
udy
.Ift
hisi
nvol
vesi
ssui
ngai
r
t
icket
s,t
hesecr
etar
iat
’st
aski
sli
mit
edt
oinf
ormi
ngpar
ti
cipant
show t
oreacht
het
rai
ning
Chapt
er8:Tr
aini
ngandDev
elopment Page#68

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
f
aci
l
iti
es,
andt
hecostoft
het
axif
are,
forex
ampl
e.I
nsomecases,
roadsi
gnsori
nst
ruct
ions
att
heai
rpor
torr
ail
wayi
nfor
mat
iondeskar
ehel
pful
.

Act
ivi
ty31:Dai
lyt
rav
el:I
fpar
ti
ci
pant
sar
eaccommodat
edi
nahot
elwhi
chi
snotneart
he
st
udypl
ace,t
he secr
etar
iatshoul
d ar
range dai
l
ytr
anspor
tbybus t
o ensur
e punct
ual
at
tendance.I
fgoodpubl
i
ctr
anspor
tisav
ail
abl
e,agoodbr
ief
ingofpar
ti
cipant
sonar
ri
val
shoul
dbeadequat
e.

8.
2.8.Soci
alandRecr
eat
ionSer
vice
Act
ivi
ty32:
Off
ici
alr
ecept
ions:Thesecr
etar
iatmayor
gani
zeof
fi
cialopeni
ng orcl
osi
ng
cer
emoni
es combi
ned wi
th soci
al di
nner
s. For
eign gust
s may appr
eci
ate di
nner
s
accompani
ed byl
ocalt
radi
ti
onalorcul
tur
e per
for
mances.Pr
omi
nentper
sonal
i
ties and
i
mpor
tantkey
not
espeaker
sar
einv
itedt
oaddr
esst
hegust
satof
fi
cialr
ecept
ions.Make
ar
rangement
sforaphot
ogr
apherandi
nfor
mthepr
essandl
ocalt
elev
isi
onnet
wor
ks.Thi
swi
l
l
addpubl
i
cit
yandi
mpor
tancet
oyourcour
seorconf
erence.

Act
ivi
ty33:Soci
alact
ivi
ti
es:I
fther
ear
efr
eeweekendsdur
ingt
hecour
se,
thesecr
etar
iatmay
or
gani
zer
ecr
eat
ionact
ivi
ti
essuchasanout
ingbybust
oat
our
istat
tr
act
ionorar
range
booki
ngsf
orgol
fandt
enni
s.Wel
l
-pl
annedsoci
alact
ivi
ti
esmayst
rengt
hent
eam bui
l
dingand
t
hespi
ri
tofcol
l
abor
ati
onbet
weent
rai
ner
sandpar
ti
cipant
s,butal
sobet
weenbossesand
t
hei
rsubor
dinat
esi
nacompanyst
affdev
elopmentpr
ogr
amme.

8.
3.Execut
ingt
hePr
ogr
amme
When al
lpr
epar
ator
ywor
khasbeen compl
eted wi
tht
he hel
p oft
he mast
erpl
an and
quest
ionnai
re,
thet
rai
ningpr
ogr
ammei
sof
ftoagoodst
art
.

Thesecr
etar
iati
sor
gani
zed;t
rai
ner
sar
ebr
ief
edandr
eady
;thepr
omot
ioncampai
gnhasr
esul
tedi
n
t
heenr
olmentofpar
ti
cipant
s;t
het
rai
ningsuppor
tst
affhaspr
epar
edt
her
equi
redf
aci
l
iti
esand
pr
int
edt
henecessar
ymat
eri
als,accommodat
ion,cat
eri
ng,t
ranspor
tandsoci
alser
vicesar
ereadyt
o
r
ecei
vet
hepar
ti
cipant
s.Thesear
erequi
redi
nput
sforpr
ogr
ammeexecut
ion,
whi
chpr
oducet
het
hree
f
inal
out
put
sli
ke:
 Repot
s(ev
aluat
ion)
 Tr
aini
ngmat
eri
als
 Tr
ainedpar
ti
ci
pant
s

Pr
ogr
ammeexecut
ioni
ncl
udest
hreemai
nact
ivi
ti
es:
 Thest
art
ing-
upact
ivi
ti
es
 Theact
ual
trai
ningoper
ati
ons;
and
 Theconcl
udi
ngact
ivi
ti
es

Toav
oidl
ast
-mi
nut
eimpr
ovi
sat
ionandacci
dent
sthatdi
stur
bthesmoot
hrunni
ngoft
rai
ningact
ivi
ti
es,
Chapt
er8:Tr
aini
ngandDev
elopment Page#69

Pr
ogr
am I
mpl
ement
ati
onandMoni
tor
ing
i
tisr
ecommendedt
ousecheckl
i
stst
omoni
toreachoft
het
hreemai
nact
ivi
ti
esment
ionedabov
e.

Thest
art
-upcheckl
i
stshoul
dbedi
str
ibut
edt
otr
ainer
saswel
last
osuppor
tst
affatl
eastdaybef
ore
t
hecour
sebegi
ns.Per
sonsr
esponsi
blef
oreachact
ivi
tyar
eindi
cat
edbyt
het
rai
ningdi
rect
or.The
checkl
i
stsf
ort
rai
ningoper
ati
onsshoul
dbehandedt
oal
lresponsi
bleper
sonsi
ndi
cat
edont
hel
i
st,
at
t
hel
atestont
heopeni
ngdayoft
heev
ent
.

Thecheckl
i
stf
ort
heconcl
udi
ngact
ivi
ti
esshoul
dbegi
vent
othest
affr
esponsi
blef
ormaki
ngt
he
ar
rangement
sforcl
osi
ngt
het
rai
ningev
ent
.

Thus,af
tert
hepr
ogr
ammedesi
gnst
age,car
efulpr
ogr
ammei
mpl
ement
ati
onpl
anni
ng,pr
epar
ati
on
andor
gani
zat
ionoft
hepr
ogr
ammeact
ivi
ti
esandpr
ogr
ammeexecut
ionar
eal
lofcr
uci
ali
mpor
tance
t
otheef
fect
ivemanagementdev
elopmentpr
ocess.