Fortune Madzikwa

TX 76227 (2146220355) • fortune.madzikwa@gmail.com

Professional Summery
I am a highly versatile leader who drives results through leading, developing and empowering supervisory staff
and all operation teams. Exceptionally skilled in management of labor, productivity, quality control and setting
clear objectives for my team across the board. Have proven experience in ensuring maximum safety, attendance
and engagement. Deep understanding in fostering efficiency through analytical problem solving and making data
driven decisions as well as developing positive employee relations and build leadership strengths within the
distribution center against network bench marks.
Work Summery
Amazon, Wilmer TX
Manager II Operations , (04/2020 -Present)
 Leads a team of 6 Area managers in different arms of business operations: Inbound, Outbound, Sortation,
Problem solve and Logistics.
 Devises operational goals aligned with business goals for the function of end to end customer impact,
productivity, accuracy and speed to market.
 Manages metric performance to align with regional benchmarks and make fundamental adjustments on gaps.
 Sets operational goal for team and holds them accountable
 Designed a staffing model that reduced required headcount by 10%, saving the business over $500000 in 2
months .
 Redesigned process flow which led to breaking a 2020 peak process record by processing 248, 350 packages in a
single day.
 Broke the record again in 2021 PEAK by processing 311, 448 in a single day.
 Introduced speak up cards which allows associates to raise their concerns and each time they do, they get
rewarded. This directly reduced attrition by a record 5%.

Universl Pressure Pumping El Reno, OK,

Warehouse Manager (1/2017-11/2019)
 Led and managed a team of 45 employees in 4 different departments of inbound, outbound and support
departments reviewing work forecasts and determining productivity requirements to meet goals.
 Managed workflow efficiently and ensured accuracy and quality in meeting planned goals and objectives.
 Was responsible for launching, on boarding, training, assigning, scheduling, coaching and disciplining
employees, as well as providing constructive feedback for continuous growth and improvement.
 Developed some projects that helped reduce process times by an average of 8 seconds and wait times by 1.5
minutes, which directly helped improve our client satisfaction rating by 17%.
 Supported and monitored all safety programs and OSHA compliance which promoted a safe work environment
and recorded 0 injuries and 100% safety rating by11/19.
 Used efficient tracking and reporting to facilitate optimum performance and used KPIs to assess progress in
meeting and exceeding goals as well as utilizing opportunities for improvement.
Universl Pressure Pumping- Midland, TX,
Warehouse Supervisor (01/2016 -12/2016)
 Responsible for working with operations to understand inventory strategy and developed system to manage and
maintain inventory targets.
 In charge of maintaining the inventory making sure we had balanced equipment, chemicals and resources in time
–both inbound and outbound.
 Analyzed process workflow, employee and space requirements and equipment layout for efficiency improvement.
 Management of assigned direct reports to include employee relation issues, performance management, new
employee training and development.

Education
CFAU MA - International Law and International Relations 2016
Monash University BSocSci -International Studies 2014
University of Texas Austin- Product Management Certificate

Core Competencies
 Inventory control  Thrive under pressure and ambiguity
 Data Analysis and Analytics  Strong analytical problem-solving skills
 Excellent people skills  Results driven and multi-priority leader
 Change management  Lean processes and process improvement
 Key data driven decision making strategies
Key Skills ScrumData analysisKPIsKano modelMiroBalsamiqSQLGoogle AnalyticsProduct
roadmappingWeighted scoringTableauJira