NEHA M

Senior Project Engineer, WIPRO

Bangalore +919353050195 nehashruthi26@gmail.com Neha M | LinkedIn

An IT Professional over 3.5 years of experience in providing support maintenance, enhancement and
migration of the web application in different programming languages, Tools and Environment to ensure
smooth deliverable. Supporting ITSM Process like Service Request, Incident, Problem & Change Management
in ServiceNow. Experience in Technical Support as well as Application Support with relative experience in
Microsoft Azure , AWS , SQL and Asp.Net. Good communication & collaboration skills & ability to learn new
technologies in short span of time.

SKILLS
 Asp.Net , MVC  HTML  SharePoint
 Service Now/myIT  SQL  ITIL
 MS Apps  Azure & AWS Fundamentals

PROFESSIONAL EXPERIENCE

AUG 2022 – PRESENT

SENIOR PROJECT ENGINEER, WIPRO CLIENT- BRITISH PETROLEUM
 Responsible for Run & Maintenance of the Applications.
 Weekly\Bi weekly client calls concerning the maintenance and performance of Application, for
more accurate response and better performance.
 Acting as single point of contact for escalations and RCA analysis over fleet owner’s issues.
 Monthly patching activities for Azure & AWS Servers using Automation accounts.
 Involved in Migration of applications from On-Premise to AWS servers.
 Annual Database/ Service account password Change and Disaster Recovery activity.
 Worked on Delloitte SOX Audits and Completed without any gaps,
 Worked on Generating Monthtly Oyster Reports
 Worked on Quarterly JML , ITS , DB Audits
 Coordinated during Software Upgradation and Configuration.
 Worked on Setting up Security Roles and granting access to Bulk users .
 Worked on Tools such as Visual Studio , SSMS , SSAS , SSRS , Olap Cubes , Macros , Power BI .

 Yearly SSL certificate renewal activities.

 3.5 years exp. in Incident, Change, and Problem Management.
  Performed root cause analysis of problems, documented faults in tracking system and generated
daily reports. Ensuring proper documentation and reports on all stages of product life cycle.
 Responsible for tracking and reporting several INC’s using ServiceNow Tool
 Coordinating on daily basis for all activities required to lead significant PRBs in compliance with
SLAs and OLAs.
 Identified innovative ideas and proof of concepts according to project requirements.
 Technical support lead (level-2, level-3) across 3 Financial applications.
 Managing the data, validating it, and loading it as per requirement.
 Understanding client requirements and expectations and devise resolutions respectively.
 Monitoring and Daily sanity check of the business-critical applications.

EDUCATION
PURSUING - 2023 JULY 2019
MASTER OF TECHNOLOGY IN BACHELOR’S DEGREE IN
SOFTWARE ENGINEERING COMPUTER APPLICATION,
BITS PILANI Sacred Heart Girls First Grade College, Bangalore

CERTIFICATIONS
 AZ-900 (MICROSOFT AZURE  AI-900 (AZURE AI FUNDAMENTALS)
FUNDAMENTALS) Certified By: Microsoft
Certified By: Microsoft

 AZ – 104 ( MICROSOFT AZURE

ADMINISTRATOR ASSOCIATE)
Certified By: Microsoft