a) To whom do you report?

I should report all the issues of upkeep and failing apparatuses to the front office
manager or supervisor for speedy fix to guarantee visitors solace and fulfilment.

1. Choose a position relevant to your area of training e.g. receptionist, apprentice chef
or similar and draw the typical hierarchy with roles and responsibilities from Director
or General Manger down to your relevant department’ roles:

Sketch of a Hierarchy:

- Organising of
hotel
- Look out the
General Manager staff and
marketing as well

Groups and maintenace Housekeeping Recreational service Food and beverage

Hospitality department
department department department department

-
- Cleaning are to Manag
- Prevent the - Cleaning are to be done on ing the
machine be done on
regular basis
regular basis Front desk / Receptionist food
breakdown and - Reports if any and
look out operating - Reports if any risk are found bevera
system risk are found - Proper analyse ges
- Inspection are - Proper analyse of room -
done of room
Respo
nsible
for the
Bell Staff service

Hospitality department: Its main duties is to look at the

customer, supervise and maintain and co-ordinate all
department. Guest service
It includes
Front desk/ Receptionist: Greet and welcome guest,
receive phone, scheduling the meetings.
Bell Staff: Helps the customer to check in and out.
Guest Service: When arrival of customer greeting,
assigning room, delivering mail and so on.
2. Your workplace policy states in 3.0. – Dress code for front-of-house Positions :
Shoes and foot attire

All footwear must comply with Workplace, Health & Safety requirements for the area of
work, as well as the following:

 Shoes must be black/navy for uniformed staff, clean and in good repair.
 Shoes must have non-slip rubber soles and heels which are in good condition. This
is a safety requirement.
 Only fully closed-in shoes with heels being a maximum height of 3cm are to be worn.
 (Thongs, sandals or deck shoes are not acceptable forms of footwear.)
 Staff required to do any style of lifting/manual handling must have flat non-slip
rubber soles unless otherwise approved through Workplace, Health & Safety.
 Hosiery and socks must complement the uniform and be without holes or ladders.
 Socks must not be worn with skirts.

a) What colour shoes must be worn on the job?

I should must wear black/navy colour shoes on the job.

b) Which types of shoes must be worn if you do lifting or manual handling tasks?
 Flat non slip rubber soles are to be the shoes to wear if lifting or manual handling
tasks are performed.

c) Could you wear blue socks with a black uniform?

No I could not wear blue socks with a black uniform.