Agalya Sree

#201, Opp. Madhini Appartments, 12 cross ,Maruthi Nagar, Madiwala , Bangalore

E-Mail: agalya.sree@wipro.com Mobile: +91 -9886041531

Positions in Resource Management Group/Positions in the IT infrastructure Operations

PARADIGM

 MS (System Engineering)with 5 + years of experience in IT Support, Operations, .Net developer

 Currently designated in Wipro Infotech as a Senior Executive to handle PAN India on a single vision
of resource optimization
 Experienced in managing quality functions and MIS reports and process improvement initiatives, Co-
ordination with Biz team of various teams for optimization
 Possess strong skills in Resourcing, Customer Satisfaction, , Report generation etc.
 Managing Business escalations and providing timely support in resource deployment, attrition
management, Partner Engagement.
 Effective communicator with exceptional presentation skills & professional approach with customer
orientation.
AREAS OF EXPOSURE/ EXPERTISE

Resourcing & Staffing

 Auditing and fixing the issues with SAP & Internal resource tracking/allocation tool and ratifying
the same to show the exact the revenue to the organization
 Identify the roles with Non-linearity and remove the same from the projects to achieve
optimization and redeploy the resource to optimize resource utilization for PAN India.
 Doing Skill & Role Match in SAP.
 Central point of contact for all the PAN India in Wipro Infotech.
 Identifying the resources for the requirements put forth by the PMO of the concerned project and
follow up towards closure with an apt skill set

Quality
 Setting quality standards for operational areas as well as internal audits ensuring process is followed.
 Suggesting alternatives to improving and enhancing the services standards and carrying out review
of systems to further improve quality.
 Executing Quality Projects for enhancing reducing costs and improving processes.

Team Management
 Responsible for allocating the resources to the subordinates, ensuring timely completion.
 Preparing reports for tracking performance and submitting the same to the top management.
 Responsible for retention of franchisee resources at various levels by addressing their concerns
proactively and reactively.
 Framing team member’s growth path and guiding them to achieve it based on their interest level.
Nov -12 to Till Date as a Senior Resourcing executive for MIT

Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific -
offering integrated IT solutions. Wipro Infotech is a part of USD 5 billion Wipro Limited (NYSE:WIT) with a
market capitalization of USD 24 billion.

Accomplishments:
 SPOC for the entire PAN India for resource allocation on the tool for projects and resource
optimization of the same.
 Initiating the transfer transactions for the approved employees from the tool and co-ordinating
with the various internal departments till closure
 Co-ordination role towards the conversion of employees from contract to the core employees
through various internal departments and ensure the results were obtained positively.
 Driving the projects across PAN India to drive for the Non-Linearity of the resources to achieve a
single focus of resource optimization.
 Controlling Attrition by coordinating with HR Team and providing initiatives like Team bonding
activities, career framework for partner employees.
 Co-coordinating with regional team and getting the on free pool resources on a daily basis.
 Flashing free pool resources data on daily basis to top management.
 Measuring the regional team performance with the help of bench reduction dash board.
 Coordinating with SAP team and ensure that indent is getting closed by proposing the bench
employee after taking the approval from respective PM/SDM.
 Do a daily check of  Indents and keep indent status up to date &
 Indents in internal stage will close using Bench and Virtual Bench and propose the resources. Once
proposed, follow-up with the Delivery for feedback.
 If there are no internal profiles available then flagging the Indent to external & do contracting &
hiring.
 Follow-up with TA team on a daily basis for profiles post sharing all the relevant information with
them and same way follow-up with the delivery for feedback.
 Post joining propose and ensure Delivery allocates and bills the resource.
 Daily wise making excel reports & sharing with team.
 Successful associates, particularly to keep track of changing availability
 Keep database records of all applicants, rejections, assessment center attendees and
 Identify any potential staff or core associate hires, from initial applications, and pass to HR Support
for inclusion in standard recruitment process
 Accept details of all staff and core associate successful hires from HR Support and add details to
resource database
  Maintain up-to-date records for all resources – staff, core associates and pool associates – for
scheduling purposes
 Responding to Internal Resource Requests
 Attend the weekly scheduling meeting where all resource requirements are discussed
 Ensure all successful pool associates are notified to head of HR for all contractual matters – hiring
decisions, references, contracts.
 Ensuring that employees are not to bench from virtual pool by coordinating with PM/reginal team
and get the allocation done on timely manner.
 Maintaining leave pool data base and highlighting the same to HR.
 Maintaining free pool and virtual pool tacker and using it effectively to allocate the resources
against open indent.
OCT 2010 – Oct 2012 as a .Net Developer
.
 Web design and development on various technologies.
 Trouble shooting the web applications.
 Developed Website to Monitor and Manage Middleware Applications.
 Developed Windows Service to Automate Reports based on
 CPU usage of the server.
 Memory usage of the server.
 HeadCount Dashboard Report, etc.
 Developed website (Activity Log Site).
 Developed ICare - Monitoring tool(Real Time Project – MS)
 Developed and Deployed Tools like
 D-Matrix
 SHM
 PM-Toolkit
 ID/IR Toolkit

Project in detail:

 Middleware (Monitoring and Managing Tool):

 Technology : ASP.NET, IIS 6.0, Website.
 Databases : MS-SQL 2005.
 Others : HTML, CSS, AJAX.
 Team Strength : 3
 Object : Application to Monitor and Manage webservers which has been
installed with WebLogic, WebShpere, Tomcat, JBoss and Glassfish.

 Activity Log Site:

 Technology : ASP.NET, IIS 6.0, Website.
 Databases : MS-SQL 2005.
 Others : HTML, CSS, AJAX.
 Team Strength : 1
 Object : Application to record the engineers activity done on support issues.

Automated Reports:
 Sanmar Daily Checklist.
 PMS Report.
 RMG Head Count Dashboard Automation
 RMG Region Wise Headcount Automation

Software that is used to develop the automation:

 Technology : ASP.NET, Windows Service.

 Databases : MS-SQL 2005.
 Others : HTML.
 Team Strength : 1
 Object : Services will automate the checklists based on mentioned interval via
Mail.

 Desktop Matrix (D-Matrix):

 Technology : VB.Net, ASP, HTML, java Script
 Databases : MS-SQL 2005
 Team Strength : 3
 Object : An agent based tool with Client-Server architecture developed to resolve
issues on Operating system and customer specific application. Agent installed and running as a
windows service in client machine do a periodic check based on configured schedule in server
and executes required solutions (automated solutions) either it be mundane task or issue based.

 Self Help Manager (SHM):

 Technology : VB Script, ASP, HTML, java Script, IIS 6.0
 Databases : MS-SQL 2005
 Object : This is a Web portal having automated solution to improve system
performance and customer specific applications. SHM is
configured in such a way that users will be redirected when they try to
log a Service request, Incident or issue in their CRM. Users can avail
solutions in SHM to resolve issues by themselves before logging a
ticket in CRM.

 June 2008 –Sep 2010 as Network Engineer

 Network Link Management
 Monitor WAN links for all the Customers via Alert Tracker Tool.Provide the L1 support to the
incidents.
 Follow-up with RCC Engineers and Management (onsite) team till closure.
 Providing timely resolution to the customers.

 PROJECT DURING ACADEMICS:

 MS Dissertation

ICare – Monitoring and Self-Heal:

 Technology : ASP.NET, Windows Service.

 Databases : MS-SQL 2005.
 Others : HTML.
 Team Strength : 2
 Object : Common Tool to monitor the Software and Hardware issues in desktop and
laptop via Event viewer and WMI object.
  UG Project

 Virtual Tax Advisor:

 Technology : ASP.net, Windows application.
 Databases : MS-SQL -2000.
 Others : HTML, VBScript.
 Team Strength : 1
 Object : Provides service to customers and to provide information to the
users. User can just click and satisfy the needs and wants
through online. To minimize the manual process and to have an effective
way of maintaining the user details in Database. This reduces the
manual errors persist in existing system.

QUALIFICATION:

Course College \ School Name Board \ University Year Result

MS (System Birla Institute of Technology

BITS Pilani, Rajasthan 2008 - 2012 Cgpa-6.38
Engineering) and Science, Pilani, Rajasthan.
University of Madras, University of Madras,
MBA (Systems) 2009 – 2011 60%
Chennai. Chennai
Bharath College of Science and
BCA Bharathidasan university 2005 - 2008 73.38 %
Management, Thanjavur.
Sir SivaSwami Balavidhyalaya
HSC Matric Higher Secondary State board 2003 -2005 66.16%
School, Thirukkattupalli.
Auxilium Girls Higher
SSLC State board 2001 - 2003 70.6%
Secondary School, Thanjavur

PERSONAL PROFILE:

Father’s Name : S. Balraj

Date of birth : 27th MAY 1987
Gender : Female
Marital Status : Single
Nationality : Indian
Languages Known : English (Native), Tamil (Native)
Permanent Address : C-37, New Police line, Opp. Tamil University,
Melavasthachavady, Thanjavur-613110